TRAVELMATTERS EXPANDING THE BOUNDARIES
ISSue 11 february 2018
Breaking new ground for the travel trade in Scotland, northern ireland, north of england & ioM
looking into in the usa
spotlight on small ships and river cruises
australia highlights
Plus
The Wizards of Oz - Travel 2
Savings with Emerald Waterways
Get the wow factor from WOW air
gregorz visits san Francisco
with GlasGow airport’s Glamore competition
TM
The future has arrived
coming out of hibernation so to speak, a er the depths of winter,
is somewhat of a relief (especially for gregorz!) and it’s always good to hear that agents have been busy during the peak booking period.
With Mother’s Day and the Easter holidays on the horizon, as well as plenty of travel programmes on the TV, hopefully the travelling public will be inspired to book even more breaks.
However, a er watching the images of the successful launch of Elon Musk’s new rocket, the Falcon Heavy, from the Kennedy Space Centre in Florida and with his Tesla Roadster car now cruising through the solar system, who knows what sort of holidays we might be booking in the future?
An Intergalactic itinerary? An Upper Class reservation to the Milky Way? Instead of booking theme park tickets, a VIP pass for the Big Dipper? A short spa break to Venus? Sales could simply skyrocket!
Coming back down to Earth with a bump,
who knows how out of this world travel may become?
Hilary Douglas
Director
07989 414454 [email protected]
[email protected] www.travelmatters.biz
Travel MattersTM is published by GAH Publishing Ltd, 96 Craigleith Hill Crescent, Edinburgh, EH4 2JP
Printed by Claro Print
For magazine delivery and subscription enquiries,
email [email protected]
All rights reserved. No part of this publication may be reproduced in whole or part without the prior permission of the copyright holder. All prices and data are correct at time of publication. Opinions expressed in Travel Matters are not necessarily those of the publisher and GAH Publishing does not accept responsibility for any mistakes that may occur.
Gary Reavely
Director
07762 630057 [email protected]
Read last month’s issue online at... www.travelmatters.biz
Andrea Pellicci
Director
07766 010272 [email protected]
Get in touch...
Glasgow, meet Canada’s coolest city.
Non-stop seasonal service between Glasgow and Toronto begins summer 2018.
Beginning June 17, 2018, your clients can experience Canada’s multicultural metropolis— the city is home 230 nationalities and 140 languages—via our new direct, summer-long Glasgow-to-Toronto service.
Plus, with continuing ights from Toronto’s Pearson airport to over 120 destinations across North America, the rest of Canada is just a connection away: café au laits in Montreal, the Stanley Park seawall in Vancouver, craft brews in Halifax, and more.
Our Glasgow–Toronto service features complimentary checked baggage, meals and advance seat selection.*
For more information, visit aircanada.com.
PROUD TO SERVE SCOTLAND
*Transatlantic services only; an advance seat selection fee applies to Tango booking class W, S, T, L and K.
Inside Guide...
6-7
GLAmore competition!
9
New brochures from Glenton Holidays
14-21
Small Ships &
River Cruise feature
44
Snapshots -
United Airlines celebrates 20 years
21 2324
Treasures of the Danube with Crystal River Cruises
32-47
Looking into the USA
Savings from Travelsphere
Fam Trip Report Highlights
41
Southern Sights & Sounds with Titan
35
Try the Goodlife experience
47 48 51
WIN a holiday with Dosomethingdi erent
Q&A with Loganair’s MD Jonathan Hinkles
Check-In with Hainan Airlines
58
Gregorz attends the Cruise Awards
4
52-57
Australia Highlights
2 FOR 1 MINI CRUISE
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Best of Both Worlds with If Only...
our 2 for 1 o er means your customers can enjoy a mini cruise to amsterdam from as little as £45pp!
The o er is available for a limited time only, so make sure your customers book by 28th February for crossings until 28th March.
A mini cruise to Amsterdam includes 2 nights onboard in a comfortable en suite cabin, sailing from our port in Newcastle. Your customers can take advantage of all of our onboard facilities, which include bars, restaurants, a cinema, casino and shop. There is also a children’s play area to keep the kids entertained.
Once your customers arrive in Amsterdam, they will hop on their coach transfer to the city centre, where they can spend up to 5 hours exploring everything the exciting Dutch capital has to o er.
Your customers can extend their stay with our exciting cruise & stay o er, spending up to 3 nights in Amsterdam in a hotel, which they can book separately from just £45pp. There is also our hotel break o er, where your customers can enjoy up to 3 nights in a choice of hotels carefully selected by us, from just £88pp.
Price is subject to availability. Price based on 2 sharing. O er may be withdrawn at any time. T&Cs apply.
To nd out more visit dfds.co.uk/agent or contact Mark at [email protected]
expanding the boundaries february 2018
STAY & PLAY GOLF PACKAGE
Have a relaxing holiday with a 5-night stay at Radisson Blu Hotel including 4 rounds of golf at Yas Links Golf Course.
Prices starting from USD 999 per person *Free upgrade to superior room and half board
GOLF
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win two return tickets to new york (newark) with united airlines
HOW TO ENTER
To enter, simply send your answer to the following question to [email protected] by 15.04.18 to be in with a chance of winning.
Q what date does united airlines’ Glasgow to
new york/newark service resume for the summer?
win two economy class tickets from GlasGow to toronto for summer 2108
HOW TO ENTER
To enter, simply send your answer to the following question to [email protected] by 15.04.18 to be in with a chance of winning.
Q true or false, air canada rouge shall offer non-stop seasonal service between Glasgow and toronto starting June 17, 2018?
*Transatlantic services only; an advance seat selection fee applies to Tango booking class W, S, T, L and K.
• This year United Airlines celebrates 20 years of ying from Glasgow to New York/Newark.
• Fly into New York/Newark and be in Manhattan in less than 30 minutes.
• From New York/Newark you can connect to over 280 destinations across the Americas with United Airlines.
• Enjoy three-course meals in United Economy® & 180 degree at-beds in United PolarisSM Business Class.
expanding the boundaries
february 2018
this month you can win with Glasgow airport and united airlines, air canada rouge, american airlines and Jet2holidays.
• Air Canada Rouge shall offer non-stop seasonal service between Glasgow and Toronto starting June 17, 2018.
• Offering fast and easy connections to over 160 destinations across North America.
• Passengers can enjoy complimentary seat selection*, checked baggage and meals.
• Stream in- ight entertainment, player, directly to personal devices via the Air Canada App.
GLAMORE COMPETITION
win a pair of tickets from GlasGow to philadelphia with american airlines HOW TO ENTER
To enter, simply send your answer to the following question to [email protected] by 15.04.18 to be in with a chance of winning.
Q who provides american airlines’ new flagshiptm Business bedding?
win a pair of tickets* to any european destination with Jet2holidays
HOW TO ENTER
To enter, simply send your answer to the following question to [email protected] by 15.04.18 to be in with a chance of winning.
Q how many new destinations have Jet2holidays launched from Glasgow airport for summer 2018?
*Flight only tickets.
• Daily seasonal service from Glasgow (GLA) to Philadelphia (PHL), and beyond to over 240 North American destinations.
• Newly refreshed FlagshipTM Business with fully lie- at seats and innovative bedding
from Casper.
• Experience world-class dining in FlagshipTM Business with menus designed by Michelin- starred chefs, paired with award winning wines.
• New for summer 2018, y to Bodrum, Kefalonia and Halkidiki with Jet2holidays.
• Jet2holidays offer a fantastic low deposit of only £60pp.
• Family friendly ight time.
• Generous baggage allowance of 22kg for hold bags and 10kg for hand luggage.
Winners will be announced later on in April. Please email [email protected] for full competition and prize terms and conditions.
february 2018
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news
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01 SPAA 88th
AnnuAl dinner Crowne Plaza, Glasgow
06 tiPtO rOAdShOw Doubletree by Hilton, Glasgow
07 tiPtO rOAdShOw Hilton Edinburgh Grosvenor, Edinburgh
08 GeOrdie BAll Marriott Gosforth Park Hotel, Newcastle
14 ABtA SOciAl mediA in trAvel SeminAr Glasgow
14 ABtA reGiOnAl meetinG
Hilton Hotel, Gateshead
22 StAr exhiBitiOn Principal Hotel, Edinburgh
13 cmv mAGellAn viSitS BelFASt
19 SPAA SPrinG SeminAr & netwOrkinG lunch Blythswood Hotel, Glasgow
24 tiPtO rOAdShOw Titanic, Belfast
05 cmv mAGellAn viSitS newcAStle
06 cmv mAGellAn viSitS dundee
08 SPAA trAvel Quiz, Glasgow
15 SPAA trAvel Quiz, Edinburgh
12 14 21
13 14
cmv mAGellAn viSitS newcAStle
SPAA Summer BAll
Old Fruitmarket, Glasgow
cmv cOlumBuS viSitS inverGOrdOn
cmv cOlumBuS viSitS GreenOck
cmv cOlumBuS viSitS BelFASt
SPAA GOlF dAy
Lanark
06 SPAA Autumn SeminAr & netwOrkinG lunch Principal George Hotel, Edinburgh
13 StAr exhiBitiOn Douglas Hotel, Aberdeen
01 26th SPAA AnnuAl trAvel AwArdS Doubletree by Hilton, Glasgow
20 StAr exhiBitiOn Doubletree by Hilton, Glasgow
06 SPAA AGm & chriStmAS
netwOrkinG lunch
22 SPAA trAvel Quiz,
Aberdeen 23
31 SPAA trAvel Quiz FinAl, Glasgow
Movers& Shakers
New CEO for AGS Airports
ags airports ltd, which owns aberdeen international, glasgow and southampton
airports, has con rmed that Derek Provan will succeed amanda McMillan as both chief executive o cer of ags and
Managing Director of glasgow airport.
Born in Glasgow, Derek started his aviation career in 1998 at Glasgow Airport and has over 20 years of experience in aviation, including three
years as Managing Director of Aberdeen International Airport.
On his new role, Derek said: “Very few people are a orded the opportunity to lead the airport at which they started their career. Glasgow has enjoyed remarkable success in recent years and starts 2018 having recorded its busiest year on record. I’m excited at the prospect of returning home to build on everything that has been achieved to date.”
Derek joins AGS from Heathrow, where he is currently Interim Chief Operating O cer and will take up his new position in April 2018.
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expanding the boundaries
Cosmos announces new account manager - Danielle Radford
Danielle is no stranger to the travel industry in the north, with previous roles working with thomas cook, red sea holidays and Balkan holidays.
In her new position with
Cosmos and Avalon Waterways
as “Trade Account Manager”, she will be responsible for looking a er travel agents in the North and Scotland.
Danielle loves working with the trade, making calls to key accounts to discuss all things Cosmos and Avalon, as well as carrying out product training in store or at head o ces.
She is always on the lookout for opportunities to grow the business and will happily assist agents to secure a booking! She visits lots of travel agencies, covering hundreds of miles to spread the Cosmos and Avalon love.
If you’re interested in nding out more about Cosmos for Touring holidays and Avalon for river cruises, email [email protected]
february 2018
news
Movers&Shakers Ben Williams appointed new
Head of Marketing for Fred. Olsen
Fred. olsen cruise lines has announced the appointment of Ben Williams as its new head of Marketing.
Ben has been promoted from his previous role as Fred. Olsen’s eBusiness Manager and will take responsibility
for developing the brand and marketing strategy.
Justin Stanton, Sales and Marketing Director for Fred. Olsen Cruise Lines, said: “I would like to congratulate Ben on his promotion, which is well deserved. He is an extremely motivated and highly capable individual and his appointment comes at an exciting time for the company, with the launch of our innovative y-cruise programme, together with our new European river cruise programme.
“Ensuring we keep the bene ts of cruising with Fred. Olsen in customers’ minds is key to the success of our business, not only for our own promotion- al activity but also to support our travel agent partners who sell the majority of our cruises. I have no doubt Ben’s drive and talent will help the business’ future development.”
Barrhead Travel sold to US rm
us travel company, travel leaders group has acquired the Barrhead travel group for an undisclosed sum.
Barrhead joins the Travel Leaders Group port- folio which includes Colletts Travel, Protravel International UK and Tzell UK. Chairman Bill Munro will serve in a strategic advisory role as Chairman of the Barrhead division within Travel Leaders Group, while chief executive Sharon Munro will continue to manage the business.
Travel Leaders Group is one of North America’s largest travel companies, with more than 7,000 owned, franchised or a liated travel agencies.
Barrhead Travel has also recently con rmed plans to open new stores at Fort Kinnaird and Port Glasgow Retail Parks.
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february 2018
9
A thought for today, for tomorrow and for the future
a recent article in the media focused on an area that should be of increasing concern to the travel industry and is a problem that is not going to disappear sometime soon.
As an industry we rely on encouraging our customers to travel and speci cally to more exotic and far ung destinations. However, the very success of relatively cheap travel is what led to the phrase “mass tourism” that we have known for many years. The saying conjures up some apocalyptic vision of thousands of people herding round beaches, with little view of the sand.
However, the challenges of more and more people travelling, especially
to destinations that have a delicate infrastructure, means that as an
industry, we have to help manage the excesses whilst also trying to satisfy the expectations of our customers. Because if we are not careful, we may have a world where we will have nothing le to sell.
This month I’m travelling to Venice for a short break because I love the beauty and culture of this wonderful city, but it occurred to me that I’m contributing to the problem. So do many hundreds and
thousands of others and Venice is hitting back. With only 55,000 residents, the year- round population is being overwhelmed by 30 million tourists a year.
Santorini is no di erent: 2 million visitors, of whom 850,000 are from cruise ships who hardly spend any time on the island. Again, the good people of Santorini are hitting back with a cap of 8,000 visitors a day. Barcelona? 34 million visitors in 2016, which was an astonishing 25% increase from 2012. Gra ti against tourists is now not an uncommon sight. Dubrovnik? Game of Thrones has a lot to answer for. The town wants to cap the number of tourists to 4,000 per day because with 800,000 cruise passengers visiting, the Old Town can’t cope.
It’s not just the short haul destinations that are a ected. Machu Picchu has 5,000 visitors a day, despite UNESCO saying it is double the number they recommend. Far ung Bhutan charges up to $250 a day to visit the tiny principality and are seriously worried about the continued in ux.
Join us for the
88th AnnuAl
SPAA Dinner
1st March 2018
Crowne Plaza, GlasGow
Then there is the Taj Mahal, well known for being a bun ght to visit (though sometimes we forget it is a tomb) - this most magni cent edi ce is capping the numbers of locals that can visit, but not foreigners. That is a very sad indictment of how tourism is working today, when you are restricted from visiting a place in your own country. The Galapagos, Antarctica and heaven forbid - Everest, are all on the list of overrun attractions.
With hugely increased numbers of tourists emanating from China, India and other Far East countries and the endless march of low cost airline travel, it is clear we haven’t seen anything close to “mass tourism” yet.
The scale of possibility is hard to imagine, so we all need to be mindful that we have a responsibility not to destroy the very sights our customers wish to see. The big question is, how do we do that? On the one hand, destinations are slowly being restricted or closed o and on the other, how do we reconcile our ability to still be able to grow our businesses in the travel arena? Does anyone have the answer?
Ken Mcleod sPaa President
Datefor your Diary...
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expanding the boundaries
february 2018
Guest Speakers • Address to the Haggis • Pipers
For more details, contact Janice Hogarth:
[email protected]
associate Member news Bytes
expanded product from luxury operator, lusso
New SPAA Associate Member, Lusso Travel are a 100% trade only independent luxury specialist tour operator.
Since launching in 2010, they have rapidly expanded their product range and employees from a start-up team of four, to 27 sta , operating from their Alderley Edge based HQ in Cheshire.
Lusso have four dedicated brochures specialising in the Caribbean, Mexico and Bermuda, The Indian Ocean and Arabian Gulf, United States of America and South East Asia including India, Sri Lanka and Bhutan.
Sales Director Gareth Hulmston was part of the founding team of four and has over 30 years travel experience spanning travel agency work, 12 years with British Airways and prior to Lusso, headed the sales for another Cheshire
based luxury operator for 9 years.
award winning service from etihad airways
Fiona McNicol will assume
responsibilities for Etihad’s Scottish market (both Leisure and Corporate) and the continued development of the Edinburgh operation. Based in Scotland for the past three years, Fiona will be known to many.
Scotland remains an important market for Etihad. Since the route launched in June 2015, there has been continued growth.
Moving forward, Etihad’s focus will remain in providing an award winning service that connects Edinburgh and Scotland to their global network via Abu Dhabi.
live it up with the aMresorts collection
Book before
28th February
2018 and your clients can save more! The AMResorts Collection are o ering additional discounts on Club room categories and clients will enjoy exclusive access to private lounges, pools, beach areas, restaurants, personalised check-in and check-out, upgraded amenities and more.
The AMResorts Collection features six di erent brands – the ultra-luxurious Zoëtry Wellness & Spa Resorts; adults-only Secrets Resorts & Spas; exciting Breathless Resorts & Spas; luxurious Dreams Resorts & Spas; active and youthful Now Resorts & Spas or the fun- lled Sunscape Resorts & Spas – there is something for everyone. Each of the luxury resorts features sun-soaked beached, elegant accommodation, a world-class spa, gourmet dining, unlimited top-shelf spirits and many other pampering amenities.
sail away with premier speciality cruise line
- star clippers
Star Clippers operates three of the world’s largest and tallest sailing vessels. Visiting intimate ports o en untouched by larger cruise ships and o ering passengers the activities, amenities and atmosphere of a private yacht, Star Clippers is recognised as one of the premier speciality cruise lines.
Passengers can enjoy the romance of sailing on board a true tall ship in a relaxed atmosphere with high standards of service provided by an attentive crew. All three ships have expansive teak decks, swimming pools, informal dining, a convivial Tropical Bar and a comfortable piano bar.
For more information, please email Gareth at [email protected]
or telephone 07896 906924
If you require any assistance, contact: Fiona McNicol, Account Manager UK Etihad Airways, Room 3 / 23, 2nd Floor Main Terminal Building,
Edinburgh Airport, EH12 9DN Mobile: 07887 473 951
Email: [email protected]
Call Amy Drummond,
Business Development Executive,
Cara Hotels
Tel: (o ce) 020 8545 2680
Mobile: 07876 872855
Email: [email protected] Website: carahotelmarketing.com
If you require further information, contact: Alison Jared
Regional Sales Manager - North
Direct: 07748 368135
Reservations: 0845 200 6145
Opening Hours: Mon to Fri: 9am to 6pm, Sat: 9am to 4pm
february 2018
11
Explore the globe with Etihad Holidays
We can help you to nd your clients their next perfect holiday location. From the colours and avours of sri lanka, to the remote luxury of the Maldives. For the savvy traveller to the family traveller, your clients can explore the globe with etihad holidays.
We build unforgettable itineraries in the world’s most exotic destinations. So whether you are looking to sell a last minute break, a February half term holiday or just a summer escape, we can help.
Winter Sun in
Abu Dhabi
Sun drenched beaches, a vibrant city and adventure around every corner, Abu Dhabi is
the perfect destination
for year round sun and a place that has it all. Make
a splash at Yas Waterworld, visit the iconic Sheikh Zayed Grand Mosque or head to the
Ideal location - Radisson Blu Hotel
brand new Louvre Abu Dhabi. What’s more, we guarantee sunshine during every Abu Dhabi holiday booked for travel between May to September. If it rains, we will provide you with a complimentary holiday up to the same value!
Packages to Abu Dhabi start from £519 per person staying 3 nights at The Ritz-Carlton Abu Dhabi, Grand Canal on Half Board, including return ights with Etihad Airways.
Island living in
the Maldives
For the ultimate in luxury and
unrivalled private island paradise,
there is no destination quite like the
Maldives. Beautiful beaches, thriving
marine life, modern indulgences and personalised service, all making for the holiday of a lifetime.
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The Radisson Blu Hotel, Abu Dhabi Yas Island o ers easy access to both Abu Dhabi city centre as well as to the attractions on the island. It is also conveniently located close to Abu Dhabi International Airport, just 11 kilometres away.
For guests looking for excitement, they can enjoy the thrill of motor racing at the Yas Marina Circuit,
the venue of Abu Dhabi’s grand prix, within easy walking distance of the hotel.
Located a bit further away, speedsters will also enjoy Ferrari World Abu Dhabi, home to one of the world’s
fastest roller coasters, with top speeds of 239 km/h (149 mph). Alternatively,
Yas Waterworld, spread over 15 hectares, o ers more thrilling rides.
Shopaholics can indulge in some retail therapy at Yas Mall, with numerous shops and Abu Dhabi’s biggest MAX screen with 4DX technology. Golfers can take a putt at the Yas Links Golf Course and Clubhouse which o ers an eighteen-hole course with practice facilities, as well as admire the stunning views of Yas Island on the Arabian Gulf.
If relaxation is at the top of the list, guests can spend the day at Yas Beach before heading to Yas Marina to try one of the several restaurants overlooking the water.
expanding the boundaries
february 2018
Packages to the Maldives start from £1,999 per person staying 6 nights at Niyama Private Islands Maldives on Half Board, including
return ights with Etihad Airways.
Explore Sri Lanka
Peaceful beaches, iconic sights and exotic food are just some of the reasons we love Sri
Lanka and why the country is becoming a popular holiday destination. Our 9-night tour
takes you to the unmissable highlights of the country, from the famous Sigiriya Rock
Fortress to Habarana and the tea plantations of the Spice & Botanical Garden and even a wildlife safari at the Yala National Park!
Packages to Sri Lanka start from £1,199 per person, spending 9 nights touring, including return ights with
Etihad Airways.
Find your next perfect commissionable package with Etihad Holidays.
Agents can book by calling us on 0345 600 8118 or through our trade portal www.eyholidays4agents.co.uk
To register for access to the Etihad Holidays Travel Trade Portal, please contact Zarina at [email protected] or call 0208 735 6773.
Explore the extraordinary in Abu Dhabi
Unforgettable holidays start here
Your guests can discover the wonders of Abu Dhabi with us.
Fly with the national airline of the United Arab Emirates and enjoy world-class hotels in modern Arabia, a destination that thrills all of the senses with its shimmering coastline, breathtaking desert landscape and year round sunshine.
Book your getaway to the UAE’s extraordinary capital now.
To register, call our dedicated agent line on 020 8735 6773 or visit eyholidays4agents.co.uk
february 2018
13
smallshifpe&artiuvreercruise feature
Windstar returns to Alaska
Windstar cruises returns to alaska with the all-suite motor yacht star legend, launching several new itineraries in 2018 with options to cruise between seward to vancouver, B.c.
Each Windstar Alaska cruise o ers a new destination immersive Signature Expeditions programme with onboard marine biology, photography and wildlife experts who will give classes and also lead guests on kayak and zodiac excursions direct from the small ship.
All cruises sail through Tracy Arm Fjord and have ample opportunities for wildlife viewing.
Gear up for the Historic Grand Prix
clients can enjoy the excitement of the historic grand Prix as part of a 7- night sailing aboard royal clipper.
Embarking their tall ship in Cannes, guests will then arrive in Monaco to enjoy the experience of the classic car race, as well as explore Bonifacio, Corsica and Sardinia, to name a few.
Bookings on 2018 cruises with Star Clippers will now include up to two cabin category upgrades, prepaid gratuities and $100 per cabin
in onboard credit. O er applies to select Star Clippers cruises on all three tall ships in the Caribbean, Mediterranean, Indonesia, Thailand and Singapore.
Scenic Eclipse to be
joined by second ship
scenic has announced that its 6-star scenic eclipse agship will be joined by a sister ship, scenic eclipse ii.
Launching in 2020, Scenic Eclipse II will embark on her maiden voyage from Athens to Lisbon, before sailing the European and Russian Arctic.
Itineraries will include Russia’s White Sea, the Northwest Passage for Polar exploration; Southern Greenland and Alaska to Russia across the Bering Sea.
Building will commence next year in Pula, Croatia, where Scenic Eclipse is currently under construction. Scenic Eclipse II will be of similar design, including 114 all- verandah suites, nine restaurants, eight lounges and bars, a luxurious Spa Sanctuary, a tness area, outdoor and plunge pools, as well as a marina deck, helicopters and
a submarine.
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expanding the boundaries
february 2018
AWARD-WINNING LUXURY EUROPEAN RIVER CRUISES
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waterways aboard the finest ships, featuring superb dining on board and spacious suites and cabins. Choose from a stunning selection of cruise itineraries that take you to Europe’s iconic highlights as well as the lesser-known gems.
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PRICE INCLUDES:
• Guidedsightseeingexcursions
• DirectflightsfromScotland,IrelandandNorthernairports
• EurostardeparturesfromStPancrasInternationaloncertain itineraries with regional rail connections available
• Alloverseastransfersincluded
• Spaciousandbeautifullyappointedsuitesorcabinswith hotel-style beds and en-suite bathrooms
• Exceptionalcuisinewithfullboardthroughout
• Fullyescortedbyoneofourdedicatedcruisedirectors
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2019 ITINERARIES ON SALE IN MARCH
CONTACT US FOR FURTHER DETAILS OR FOR AGENCY SALES SUPPORT
Call: 01283 744370
Visit: www.rivieratravel.co.uk/agents Email: [email protected] Riviera Travel booking terms and conditions apply.
Joseph
Darren
Tamzin Tom
smallshifpe&artiuvreercruise feature
Explore Europe’s rivers with Emerald Waterways Exceptional Value
an emerald Waterways river cruise introduces the highlights of ocean cruising to the intimacy of europe’s waterways. comfort and innovation combine on-board our state-of-the-art star-ships, boasting an exciting variety of luxurious on-board amenities and inclusions.
Our award-winning promise of Exceptional Emerald Value ensures your peace-of-mind, with everything you could need included in the price of your trip. From return ights, all transfers and on-board tips, to every thoughtful, chef-prepared meal and complimentary drinks served with lunch and dinner.
We believe food plays an important part in your travel experience as you explore culture through traditional tastes and our expert chefs cra their menus using locally-sourced produce to design dishes inspired by the region in which you’re travelling. From ve-course a la carte dining in the Re ections Restaurant, to al fresco light bites on the Sun Deck, our venues o er comfortable and picturesque locations from which to indulge.
Insightful days ashore are brought to life by our expert tour guides who introduce you to the very best of what Europe has
to o er. Designed to showcase the highlights of every region, you can look forward to an included excursion at almost every stop. UNESCO World Heritage-listed sites, fairy tale castles and grandiose cathedrals intertwine visits to cosmopolitan cities and quaint ancient riverbank towns.
Our exclusive EmeraldPLUS programme o ers the opportunity to get right to the heart of local life on authentic adventures that seek to avoid typical tourist hotspots, so you can have an experience unlike any other. This could be in the form of an invitation to the home of a Slovakian family, or an enchanting guided tour of Keukenhof Gardens in the Netherlands. As well as this, our EmeraldACTIVE programme provides you with a range of activities directed at more outgoing guests. These consist of guided bike tours, hikes beyond city limits and canoeing on the Douro.
Chic, modern sanctuaries, our suites and staterooms are much like something you’d expect from a world-class hotel. With ve room grades to choose from, you could be staying in the Emerald Panorama Balcony Suite, the Owner’s One-Bedroom Suite,
the Riverview Suite, the Grand Balcony Suite or the Emerald Stateroom. Each room boasts an en-suite bathroom complete with luxurious toiletries, as well as a queen or twin-size hotel- style bed, draped in high quality linens, while a at screen HDTV and infotainment system is perfect for when you’d like to relax in your suite, showing lms, TV, news, sport and leisure channels. You’ll also have bottled water restocked daily and Wi-Fi so you can stay in touch with loved ones during your trip.
There’s never been a better way to explore Europe’s iconic rivers than with Emerald Waterways.
ClassiC Danube - new for 2019 8 Days | 27th July 2019 | Munich to Vienna
Cruise from £1,845 per person Saving £1,000 per couple,
Plus receive €250 on-board credit per cabin february 2018
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expanding the boundaries
2019 RIVER CRUISES AT 2018 PRICES
Save £1,000 per couple, plus enjoy €250 per cabin to spend on-board Exceptional EmeraldVALUE – It’s all included in the price
■ Return flights from a choice of up to 15 UK regional airports. Call us to check if we can o er your local airport on your chosen cruise.
■ All airport transfers to and from your ship.
■ Spacious accommodation on-board Europe’s most innovative
cruise ships.
■ Spectacular innovations like an indoor pool which transforms into a cinema at night†.
■ All on-board meals including a collection of highlight dinners at Reflections Restaurant with the option to enjoy breakfast and a light lunch at The Terrace.
■ Complimentary wine, beer and soft drinks to accompany lunch and dinner.
■ From luscious lattes to creamy cappuccinos, our state-of-the-art coffee machines are yours to enjoy throughout your cruise.
■ Enjoy an included shore excursion almost every day of your cruise.
■ Visits to UNESCO World Heritage-listed sites.
■ Extra-special excursions courtesy of our EmeraldPLUS and EmeraldACTIVE programs.
■ First-class service from an English-speaking crew. ■ Knowledgeable local guides at every destination. ■ Complimentary on-board Wi-Fi.
■ Complimentary on-board bicycles†.
■ Earn EmeraldEXPLORER points for every Emerald Waterways river cruise, entitling you to exclusive benefits.
■ All airport taxes and port charges. ■ ABTA & ATOL protected.
PLUS all tips are taken care of, saving you up to £440 per couple on a 15-day cruise.
■ Bottled water restocked daily in your cabin.
†The Emerald Radiance on the Douro does not have bicycles or an indoor pool/cinema, instead there is a Serenity Pool on the Sun Deck.
Contact your local travel agent for more details
Promotional offer terms and conditions: All of our holidays are subject to availability. The prices shown are correct at the time of going to print (February 2018). The 2019 cruises at 2018 prices promotion is based on the same cruise departing at a similar time year on year. The £1,000 per couple saving is based on the full brochure price and the €250 on-board spend is per cabin, based on two people
sharing. The €250 on-board spend will be deducted from your final bill upon departure. All offers are valid until 18th May 2018, please call for full details of our exclusive 2019 preview
brochure promotions. We reserve the right to withdraw our offers at any time. The normal booking deposit is £750 per person at the time of booking, however we are offering a low
deposit for bookings made before 18th May 2018 of £250 per person, with full payment required within 90 days of departure.
Cruise from only
£1,245
per person
smallshifpe&artiuvreercruise feature
Float down the Nile on board
the Viking Ra
owned and operated by viking, viking ra is one of the newest ships in egypt. speci cally built to navigate the nile, she was completely refurbished last year and recon gured into a modern, elegant vessel.
Now an all-suite, state-of-the art ship with the clean, elegant Scandinavian design for which Viking
is known, the Viking Ra accommodates just 52 guests. On board, features include a Sun Deck with 360-degree views and shaded sitting areas; pool and two jacuzzis; the lounge and bar with oor-to-ceiling windows; restaurant with oor-to-ceiling windows for panoramic views; complimentary shipwide wireless Internet service and laundry service.
Viking’s 12-day Pharaohs & Pyramids round trip cruise from Cairo includes 11 guided tours, featuring the pyramids, Luxor and Aswan. 2019 prices start from £5,295pp, with savings of up to £1,000 per person for bookings made before 31st March, 2018.
SeaDream Yacht Club
unveils 2019 schedule
seaDream Yacht club’s seaDream i & ii has launched its 2019 summer programme.
The two ultra-deluxe, mega yachts will spend the summer season of 2019 in the Mediterranean, visiting the smaller yachting harbours that large ships cannot reach. In addition, SeaDream I will be adding calls to Bordeaux, France.
2019 Mediterranean highlights include:
• italy, including the Amal Coast and Taormina, Sicily
• the adriatic, including Croatia, Slovenia, Montenegro and transit the Corinth Canal
• Balearic islands of spain: Ibiza, Palma de Mallorca and Menorca
• gibraltar (the Rock) and Tangier, Morocco
• greek islands, including Hydra, Patmos, Santorini and more
• the French riviera, including Corsica, St. Tropez, Antibes, Cassis, Monte Carlo
• spain, including Santander, Bilbao, San Sebastian, Marbella, Malaga and Motril
With a maximum of only 112 guests to a 95-person crew, those who travel with SeaDream can look forward to exceptional service, while visiting unique ports of call.
Book with Fred. Olsen and enjoy the bene ts
guests who book one of Fred. olsen’s 26 european river cruises of ve nights or more, can bene t from a free dining drinks upgrade or free tour credit of up to £100 per person, available on bookings made until 1st March 2018.
Included in the o er is Brabant’s seven-night ‘Valleys & Mountains of Germany’ y-cruise from Nuremberg to Düsseldorf, departing on 31st May 2018. This river cruise o ers breathtaking scenery with The Hassberge Mountains, the Middle Rhine Valley and the Lower Moselle Valley, all specially scheduled for guests to enjoy during daylight hours.
Ports of call include Bamberg, Würzburg, Miltenberg, Koblenz, Cochem, Cologne and Düsseldorf.
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february 2018
2019 RIVER CRUISES
Portugal’s River of Gold
10 days, 8 guided tours
Departing March to December 2019
From £1,345pp
Elegant Elbe
10 days, 7 guided tours
Departing March to November 2019
From £2,095pp
Rhine Getaway
8 days, 6 guided tours
Departing March to December 2019
From £1,195pp
Romantic Danube
8 days, 6 guided tours
Departing April to December 2019
From £1,095pp
Passage to Eastern Europe
11 days, 7 guided tours
Departing March to November 2019
From £1,845pp
Grand European Tour
15 days, 12 guided tours
Departing March to November 2019
From £2,845pp
Châteaux, Rivers & Wine
8 days, 7 guided tours
Departing March to November 2019
From £1,445pp
Waterways of the Tsars
13 days, 10 guided tours Departing May to October 2019
From £2,795pp
Pharaohs & Pyramids
12 days, 11 guided tours
Departing January to December 2019
From £5,295pp
Imperial Jewels of China
15 days, 11 guided tours
Departing March to November 2019
From £2,795pp
Magnificent Mekong
17 days, 14 guided tours
Departing January to December 2019
From £3,535pp
Kiev to the Black Sea
11 days, 11 guided tours Departing May to September 2019
From £2,895pp
Call now on 020 8780 7985 or visit vikingcruises.co.uk
Prices correct at time of going to print but are subject to availability and change. From prices are per person and based on two people sharing the lowest grade stateroom available, departing on selected dates in 2019. Prices valid until 31 March 2018. Single supplements apply. *Portugal’s River of Gold is only available to fly from London, Birmingham, Edinburgh and Manchester. Kiev to the Black Sea is only available to fly from London. **Restrictions apply. Please note on selected cruises a visa may be required and is at the passengers own expense. For more information please visit vikingcruises.co.uk/terms-conditions or call us.
2019 river cruises on sale now
2019 Viking River Cruises
on sale now – prices from £1,095pp
With the world’s largest fleet of innovative river ships – including our multi award-winning Viking Longships – only Viking can promise you more. More comfort, more quality, more style and more choice of cruises across Europe, Russia, Egypt and Asia. Relax in spacious, contemporary surroundings. Indulge in fabulous, freshly cooked food and thoughtfully selected wines. Explore the cultures, customs and cuisines of the places you visit on expertly led tours. And discover a unique and exciting new view of the world.
GREAT VIKING VALUE – SO MUCH INCLUDED
P Return scheduled flights from London
and a choice of up to 14 regional airports* at no extra cost
P River-view stateroom
P All meals on board including wine, beer and soft drinks with lunch and dinner
P Free Wi-Fi on board**
P An included excursion in almost every port
P Free tea, coffee and snacks any time on board
P All port charges, government taxes and overseas transfers
smallshifpe&artiuvreercruise feature
New ports of call for the Seabourn eet
Following the launch of the line's newest ship, Seabourn Ovation in May this year, guests will be able to enjoy more than 41 individual departures. Four of seabourn's ve ships will visit more than 175 di erent european destinations on cruises spanning seven to 45 days.
"Seabourn has always been welcomed warmly in Europe and guests will see a variety of opportunities to experience the many natural and cultural wonders across the continent," said Richard Meadows, President of Seabourn.
"With the launch of Seabourn Ovation, added overnight stays and select itineraries enhanced with special onboard programming and optional for-charge Ventures by Seabourn expeditions in Northern Europe on select voyages, there will be more of those opportunities this year than ever before."
The 2018 season in Europe will o er more than a dozen new ports of call including Hamburg, Wismar and Bremerhaven, Germany; Szczecin, Poland; Turku, Finland; Rijeka, Croatia; Tasiilaq, Skjoldungen Fjord and Maniitsoq, Greenland; Seydis ordur, Djupivogur, Grundar ordur and Siglu odur, Iceland.
Seabourn Ovation will spend most of its maiden season in the waters of Northern Europe exploring the Baltic, Scandinavia and the UK. She will o er a series of seven-day Baltic and Scandinavian cruises between Copenhagen and Stockholm, which will include the line's signature three-day stay in St. Petersburg, Russia.
Seabourn Ovation will also sail on longer 14-day voyages, visiting the Norwegian ords as well as a unique 14-day voyage from Amsterdam to Copenhagen, with overnight stays in Hamburg and Stockholm.
Seabourn Quest will debut a series of 15-day voyages between Dover, Reykjavik and Copenhagen featuring optional Ventures by Seabourn expedition-style excursions in select destinations. Seabourn Encore will sail a summer series of 7 to 11 day sailings between Rome and Barcelona, visiting marquee ports and harbours along the French and Italian Rivieras.
Seabourn Odyssey will explore the Adriatic and Aegean Seas from Venice to Athens during the summer, with visits to UNESCO World Heritage Sites at nearly every port of call.
Sail into America’s Heartland on the American Duchess
the american Queen steamboat company now features the american Duchess, the rst all-suite paddlewheeler that can carry up to 166 guests, cruising the Mississippi, illinois, ohio, tennessee and cumberland rivers.
This new deluxe riverboat o ers guests large cabins,
vaulted ceilings, ne dining options and luxury amenities. Accommodation includes the Lo Suites that feature two levels: a full bathroom, small dining area, lounge with a queen sofa-bed and desk area, a private balcony and an upstairs lo area.
The paddlewheeler, created from a 1995 hull, was completely reconstructed to become one of the most luxurious river cruising vessels in the country. Featuring a single-seating schedule in the Grand Dining Room, guests will enjoy 5-star cuisine, while a more casual atmosphere is o ered at The River Club and Terrace, which can host over 80 guests.
Voyages on the American Duchess include: boutique hotel stay before most voyages; complimentary wine and beer with dinner: included shore excursions in every port of call and entertainment each evening.
Photo credits: American Queen Steamboat Company / www.AQSC.com
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OUR MAN IN THE NORTH REPORTS ON...
CRYSTAL RIVER CRUISES! Back in August, I spent 10 nights onboard the beautiful Crystal Mozart. With superb quality interior furnishings, outstanding levels of service provided by the onboard staff, coupled with the breathtaking itinerary on the Danube, this really was the river cruise of a lifetime. If you’d like to hear about my Crystal River cruise experience, or for a full guide to our Crystal River Cruises sailings, just visit the website or give me a call.
If you would like to learn more about Crystal River Cruises, just give me a call or send me an email: 07841 921533 | [email protected]
TREASURES OF THE DANUBE
DANUBE CHRISTMAS DREAMS
ROUND-TRIP VIENNA
Voyage #RMZ181110-10
Crystal Mozart | 10 November 2018 | 10 nights Highlights: Vienna (overnight), Dürnstein, Melk, Linz, Passau (overnight), Bratislava, Budapest (overnight), Vienna (overnight).
Fares from £3,353 per person cruise only
VIENNA TO BUDAPEST
Voyage #RRV181206-07
Crystal Ravel | 6 December 2018 | 7 nights Highlights: Vienna (overnight), Krems, Spitz, Linz, Melk, Bratislava, Budapest (overnight).
Fares from £3,053 per person cruise only
FOR FURTHER INFORMATION OR TO BOOK PLEASE CALL:
O20 7399 7604
www.crystalcruises.co.uk
ABTA No.V8548
Fares are per person, cruise only in UK sterling based on double occupancy in a lead-in stateroom for the first two full-fare guests and include port, security and handling charges, which vary by departure. All fares, offers and itineraries are subject to change and availability and can be withdrawn at any time. Fares may fluctuate and should be used as a guide only. Prices may go up or down. You should contact us on 0207 399 7604 before booking, or visit our website www.crystalcruises.co.uk. The fares are available to new bookings only and are only available to UK & Eire residents. Restrictions apply. See crystalcruises.co.uk for complete terms and conditions of all offers. (c) 2015 Crystal Cruises, Inc., Ships' registry: The Bahamas.
Jon Schofield
the
secret success
edel doherty
BEYOND BUSINESS TRAVEL, BELFAST
on leaving school at 18, i landed my rst real job in the travel industry and was bitten by the bug immediately! i didn’t go into that role thinking this would be the start of a lifelong career but very quickly fell in love with the business world and the quick paced nature of the travel game.
A er working in various parts of the travel industry including retail, tour operation and others, I found my passion was in business travel. I cut my teeth working with Selective Travel Management, where I was a Director for 17 years, but as my two children became adults, I was ready for another challenge and so nally made the jump to start my own Travel Management Company, Beyond Business Travel,
in 2010.
The most important thing to me at that time, was to build a team of people who shared both my vision and my hunger. I was keen to bring in sta who believed in this new business and who would be willing to put in the work required to make it successful.
We started out with just a handful of people in a small o ce. Now there are more than 20 of us and the business has a turnover of more than £13 million.
Looking around me today, I know that
we have managed to build a team that exceeds any I have worked in before. Our people have the expertise to address the challenges, leverage the opportunities and come up with real solutions. However, more than that, we have a unique sense of family and trust.
There have of course been many challenges during our seven-year long journey. I started Beyond Business Travel in 2010, during what turned out to be the worst recession in half a century. Friends and family thought I was crazy. New businesses are o en the rst hit during these periods and within our client and potential client base, travel budgets were drastically a ected and o en cut, due to the nancial crisis.
Despite this, we managed to make a strong start. We focused on streamlining our processes, perfecting our services and building relationships with the local and national business community. Getting
our name out there and making personal connections has been key to our success. I am a past Chair of Women In Business NI, served twice on the NI Chamber of Commerce Council and more recently, joined the board of an amazing social enterprise called the NOW Group which supports adults with learning di culties into training and employment, a cause close to my heart.
I haven’t masterminded it alone either.
I have been heavily supported along
the way by some of Northern Ireland’s greatest business minds. Being a member of Vistage UK has helped me to harness
To a young person embarking on a career in the business travel industry, I would say, congratulations! You couldn’t have picked a more exciting time!
the expertise of successful CEOs and MDs from a diverse range of non-competitive businesses and backgrounds.
Vistage Chair, Kate Marshall has been instrumental in providing individual insight, coaching and strategies to help me make better decisions and achieve better results for my company.
No man (or woman) is an island and having a group of peers to bounce ideas o and discuss problems with has been instrumental in Beyond Business Travel’s progression and expansion.
The perks of the jobs are great too! I travel thousands of miles every year and my favourite trips of the last decade have been to South America, Myanmar and South Africa.
To a young person embarking on a career in the business travel industry, I would say, congratulations! You couldn’t have picked a more exciting time! The sector
is evolving quickly, thanks mostly to technological advances. This has allowed us to change the way we book travel,
buy travel and support travellers in cost- e ective, convenient and such interesting ways. Who would have thought ten years ago we’d have holographic check-ins or robots delivering room service?
My advice to that person would be: be the best version of yourself by goal setting and continual learning, treat your team and clients like your family and always dream big!
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of my
Holiday of a lifetime, every time.
fam trip highlights
Dates Visited: What Did I Like:
29th November - 3rd December 2017
Malta’s charm grew on me - it wasn’t an instant love a air!
Airline: Hotels:
We ew direct from Edinburgh with Ryanair to Malta. Before ying we, all enjoyed breakfast in the Aspire Lounge at Edinburgh Airport - the scrambled egg comes highly recommended!
Excursions:
In Valletta we enjoyed a 3-hour walking tour by our wonderful tour guide Isabella, (her knowledge is outstanding and this is not be missed) as well as tour of Mdina and Rabat. Make sure your clients visit this area and even spend a night or two - it’s beautiful, packed with history and still con ned within the city walls. Only cars of a limited number of residents, wedding cars and horses can enter within the walls, giving its nickname ‘the silent city’.
Destination Summary:
Valletta is the European City of Culture for 2018, a great year to visit.
I would highly recommend as a holiday resort and a short weekend break.
We stayed in 3 di erent hotels and visited 7! First stop was Gozo, with a private transfer by ferry! Checked into Kempinski and enjoyed a lovely a ernoon tea. Excellent sta and service. Kempinski is an ideal property for clients looking for a spa hotel.
We visited the recently refurbished Ta’Cenc, for a hosted dinner and liked the small, intimate feel of the hotel, as well as the beautifully decorated rooms.
We had lunch at the Westin Dragonara Hotel - wow - we all fell in love with this property! Stunning entrance, bar/restaurant and excellent service. The food was exceptional and we all agreed best food of the trip. Excellent for families and boasts a conference centre to appeal to the MICE market. Great pool area/beach club – not a sandy beach but by the water.
The Palace Hotel (contemporary and minimalist) and adjoining sister property, The Victoria Hotel
( which is more traditional and recently refurbished) both o ered good standards of accommodation.
Third evening was at The Phoenicia Hotel in Valletta - another wow - we were all very impressed! Dinner was hosted at the hotel - with ve-star food and service - as well as a small friendly bar to enjoy a er dinner drinks.
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expanding the boundaries
february 2018
Malta & Gozo
with Classic Collection Holidays Report by auDreY thoMson
Think Intrepid!
Open 24/7
Looking for that next best travel experience for your client? Look no further than Intrepid Travel, the leading provider of small group adventure holidays. Whether its sightseeing at the majestic Taj Mahal, spotting sloths
Why do agents love Intrepid Travel?
in Costa Rica or a foodie adventure to Venice and beyond, you’ll be spoilt for choice with over 1,000 tours in 120 di erent countries.
Small group sizes
100% local leaders with insider tips Guaranteed departures on 98%
of tours
Authentic real life experiences
0808 274 5719 [email protected] intrepidlovesagents.com intrepidtravel.com
and cultural excursions
Private groups team for tailormade enquiries
A commitment to sustainable business and travel
news
View from the Bridge...
Working it out together - agents, cruise lines and clia
I recently read a erce debate on facebook about tipping on cruises and it was interesting to hear what the agents were saying based on their own and their clients’ experiences.
A cruise line executive once told me that they had ‘issues’ getting sta to work on ex UK ships because, he said, ‘Brits don’t like to tip’. This is nothing new, the debate has raged for years and the whole complex subject has come a long way from the days when envelopes were placed in your cabin on the last night of the cruise, which you were expected to ll with cash and then hand over to your cabin and table steward, bus boy etc.
Gratuities can de nitely be o putting for some clients. However, in my opinion, the level of service on a cruise liner, whether a two or ve-star ship, is generally excellent and the debate is how these sta , many of whom go that extra mile, should be rewarded.
As an industry, we need to have a debate about this and work out the best way forward, to see if together, we can all come up with a suitable solution.
Ship
of the Month...
cMv’s the Magellan - a great business opportunity for agents
if you have clients looking for a holiday which o ers unbeatable value for money, great on board service from a friendly and attentive crew, comfortable accommodation and quality food, then look no further than cruise and Maritime’s Magellan.
Add in the bonus of departures from Newcastle or Dundee with a good variety of itineraries and you have a money making proposition for your agency. If your customers are solo travellers, then Magellan really stands out - 150 twin cabins put aside
for single occupancy with just a 25% supplement and a great programme of events, including welcome cocktail party and get togethers to ensure they meet other guests. This alone is well worth promoting.
When your clients rst embark, they will be met by one of the smiling crew and escorted to their cabin. The ship is spacious,
with well appointed lounges, a relaxing spa and easy on the eye decor. Cruise and Maritime o er a nely tuned programme of on board entertainment and activities that will appeal to everyone and it’s worth noting that the drink prices are very reasonable.
Clearly the product is pitched at older British passengers (no children on board) who want comfort, quality and good service with interesting ports of call. A high satisfaction rate and repeat factor tells you all you need to know.
Magellan operates seven cruises departing from The Tyne and Dundee in 2018 and will likely be back next year.
Why not go and see the ship for yourself, talk to the CMV sales team, target speci c cruises or sell it to your solo travellers - it may help your cruise business to grow.
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expanding the boundaries
february 2018
Welcome to our world of cruises!
Sailings from a choice of eleven UK ports including Dundee, Newcastle, Liverpool and Hull
SAVE UP TO 50% On Winter 2018/19 Cruises
SAVE UP TO 40% On Summer 2018 Cruises
Columbus
Worldwide Cruise Collection 2018/19
• Traditional British cruise experience
• Five smaller to mid-sized cruise ships
• Sailings from a choice of eleven UK ports
• Great deals for singles and groups
• Selected Multi-Generational cruises child fares from £99
Magellan
Marco Polo
Astoria
Astor
Norwegian fjords – Baltic Cities – British Isles – Iceland - Northern Lights – Canary Islands & Madeira - European Cities – Scottish Highlights – European Rivers – Mediterranean – Greenland – Canada
Round the World Cruise – World Cruise Sectors – Grand Circle South America – Caribbean & Mexico - Trans Panama – Voyages to/from Australia & New Zealand – Christmas & New Year and Festive Breaks
Book online at: www.cruiseandmaritime.com Call: 0844 414 6161 Trade Sales: 0844 414 6140 Brochures: www.trade-gate.co.uk
Subject to availability. Terms & Conditions apply. Saver fares valid until 31 March 2018. O ered for sale in the UK by South Quay Travel & Leisure Ltd trading as Cruise & Maritime Voyages. ABTA V9945. ATOL 4619. Calls cost 7p per minute plus your telephone company’s access charge. 3893
YOUR GREEK STORY STARTS HERE
Think of Greece and images of mysterious ruins, a welcoming culture, beautiful islands, the deep blue sea and the jewel in the crown, Athens
– a capital city buzzing with energy day and night will jump into your mind’s eye. What better way to get
to this incredible country than with the airline that knows Greece best?
Aegean understands Greece better
than any other airline. Operating under a promise of “Greek hospitality in the skies,” everything we do, from the welcome customers receive when they walk onboard the aircraft to the complimentary in ight Greek cuisine and beverages served
with a smile; is tailored to ensure people arrive relaxed and ready to create stories and memories to last a lifetime.
Aegean Cabin Crew are the very embodiment of Greek hospitality. Each and every customer is welcomed onboard as if being welcomed into their own homes in Greece, putting people at ease and making them
feel at home during their journey.
While other airlines often charge for
meals and refreshments, when ying with Aegean it’s all part of the service. Specially created Greek inspired dishes are served on all international ights. A choice of sommelier-selected Greek wines, beer, non-alcoholic beverages plus tea and coffee are also served complimentary.
In addition to a twice weekly direct
ight from Edinburgh to Athens, we offer connections to the rest of Greece, opening up this diverse and magical destination for everyone. Connecting via Athens, customers can explore over 30 unique destinations around Greece, from the remote mountainous towns in the north
of the country to a huge range of islands to the south.
So, remember, if you think Greece, think Aegean. And let your Greek story begin the moment you step onboard.
UK and Ireland agents’ support
and group requests:
E: [email protected] T: +44 (0)208 759 3800
UK & Ireland sales team:
E: [email protected]
E-learning site:
W: aegeanexperts.com
Travel agent site:
W: aegeanair.com/travel-agents
28
Our seven day All-Inclusive Cruise
Come and be serenaded by the romance of the Aegean on our brand new “Idyllic Aegean” seven day cruise. Visit ve of the most enchanting Greek island destinations dotted around the Aegean Sea, where culture, history, pristine beaches and shing villages suspended in time all wait.
There’s something to suit every taste on our extra-special cruise, and with overnight stops in Santorini and Mykonos, come and unravel the best-kept secrets of these sun-soaked shores by night.
Itinerary schedule Day Port
Mon Piraeus (Greece) Tue Mykonos (Greece) Wed Mykonos (Greece) Wed Milos (Greece) Thu Santorini (Greece) Fri Santorini (Greece) Sat Heraklion (Greece) Sun Kusadasi (Turkey) Mon Piraeus (Greece)
Departure dates
Apr 30 Aug May 07, 14, 21, 28 Sep Jun 04, 18, 25 Oct Jul 02, 09, 16, 23, 30
Arrival Depart
- 21.00 07.00 -
- 07.00 13.00 23.59 08.00 -
- 23.00 07.00 20.30 11.30 17.00 09.00
06, 13, 20, 27 03, 10, 17, 24 01, 08, 15
The Celestyal Inclusive Experience
• Three meals per day, made with love and care with the nest local ingredients
• Enjoy a special collection of branded beverages that suit your preferences
• Our handpicked excursions guarantee you’ll see the best of our destinations
• Our specially designed entertainment programme is suitable for all ages and tastes
• Port and service charges are included in the nal price of your ticket
• With all gratuities included in the fare, your cruise experience is complete
For further details of this Idyllic Aegean cruise and for information on how to promote all Celestyal Cruises, please contact Andrew Magowan on:
07770 848023
or email: [email protected]
Offer is valid for new, individual bookings only. Not combinable with any other offers/discounts/promotions. Reduced rate space is capacity controlled and may be withdrawn at any time with, or without notice. Celestyal Cruises reserves the right to add, change or modify reduced rate conditions at any time, without noti cation. Celestyal Cruises Deposit and Cancellation standard policies apply based on the booking/sailing date. Offer and combinability with other promotional offers is subject to change at any time per Celestyal Cruises’ discretion. Other restrictions may apply. Celestyal Cruises ©2018.
Seven Day Idyllic Aegean Cruises
Five destinations
30 available excursions Incredible All-Inclusive value
Discover Greece, one destination at a time
news
The Canny Lad...
Darren PhilliPs
Hi everyone!
The Geordie Ball is fast approaching, taking place on Thursday 8th March at the Marriott Gosforth Park Hotel.
To date, there are over 300 agent suppliers and travel agents booked, so it’s going to be another fun lled late night! If you haven’t already booked a table or you need a ticket, please let me know and I will put you on the list ([email protected] ).
This year’s charity is once again, Reubens Retreat. We all want Nic and her team to reach their goal and with your generous donations, we can maybe help them get a little bit closer!
From a business point of view, it seems all is going well here in the North East, with agents reporting a good start to the year, with long haul being a particularly good seller, followed by cruise and even bucket and spade making a return to the high street agencies!
I hope that this is a result of people realising the added protection and bene ts you get from booking with a travel agent! If this is the case, I will be extremely pleased!
Cruise Sales
When I had my travel agency, for 10 years the “book it yourself” trend went in full ow, especially for the short haul beach market.
A few supplier failures and
unforeseen travel catastrophes
and volcanic eruptions later, soon taught the travelling public that booking it yourself is not always best!
Let’s hope that customers continue to book with agents and give the hard working travel professionals we have in our industry, the success they all deserve!
Happy selling guys and looking forward to seeing you all at the Geordie Ball!
Darren
Opportunity of the Month...
Look to the East!
specialisation brings rewards. a lot of agents saw
cruise as a great opportunity to expand their product knowledge and specialise in a market that was undersold and under promoted. Fast forward to today, and specialist cruise agents have not only made a name for themselves, but have also been well rewarded with good levels of repeat business.
For agents who want to expand their cruise product knowledge further, now may be the time to look to the East. More and more cruise lines are basing ships ex Abu Dhabi, Dubai, Singapore, Hong Kong, Shanghai, Yokohama, Sydney and Auckland etc and for longer seasons too.
These cruises o er some fantastic itineraries, access to world class destinations and travel experiences in real style and comfort. They also o er a great opportunity to earn good commission.
In this market, it is essential to know the ins and outs of all the visa regulations and costs, especially for entering the Indian and Chinese ports or airports, or the procedure for entry into Vietnam and Cambodia etc.
Knowledge of the visa requirements, along with the embarkation and disembarkation ports will all help you to o er a more specialised service to your clients.
Look to the East, be creative and hopefully you will be well rewarded!
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expanding the boundaries
february 2018
FREE
Cashback
+
*
FREE
Drinks or Tours*
FREE Cashback on 20 cruises, in addition to other FREE Cruise Sale benefits.
Guests now have the opportunity to take advantage of FREE Cashback*, worth up to £200 per person on a host of enticing sailings – that’s on top of our other fantastic FREE benefits, making their holiday even better value.
With these tempting offers only available until 1st March, there’s never been a better time for guests to explore the world on Fred. Olsen’s smaller, friendlier ships.
For further information call Trade Support on 01473 746 164,
or visit our dedicated agent website at fredolsencruises.com/agent
These Terms and Conditions are in addition to Fred. Olsen Cruise Lines’ (FOCL) standard Terms and Conditions which are available on our website, fredolsencruises.com and on request. Both must be read before booking. Information shown is correct at time of going to press (Feb 2018). All o ers may be withdrawn or amended at any time without prior notice, cannot be combined, are subject to availability and cannot be applied retrospectively. *Free Cashback o er: Free Cashback o er is valid for new bookings made between 01/02/18 and 01/03/18, inclusive, on selected cruises only. Cashback amount is per person, up to a maximum of two guests per room. Cashback is given on board as on board account credit for use during the cruise. This is non-transferable. Unused on board spending credit can be claimed as cash on board at the end of the cruise only. No unused spend can be claimed after the end of the cruise – all claims must be made before disembarking the ship. O er may be combined with Free All Inclusive OR Free Tour Credit. FREE Drinks Upgrade or FREE Tour
Credit o er: Guests can choose from either FREE Drinks Upgrade or FREE Tour Credit o er, not both. Freedom fare terms and conditions apply. O er is applicable to new bookings made between 06/12/17 and 01/03/18, inclusive. Applies to selected 2018/19 sailings between five and 34 nights – exclusions apply. E&OE.
usa featufreeature
Hell’s Kitchen opens at Caesars Palace
Michelin star chef, gordon ramsay, has now o cially opened the rst-ever gordon ramsay hell’s Kitchen restaurant at caesars Palace in las vegas.
Since its so opening in early January, the restaurant has already received reservations for nearly 25,000 diners. Based on the American reality cooking series, guests at Hell’s Kitchen will feel as if they are in the studio set of the popular television show.
Nashville area sees record visitor numbers
the nashville convention & visitors corp has announced a record 14.5 million visitors in 2017, a 4.6 percent increase from 2016’s 13.9 million visitors.
Last year saw the opening of nine new hotels, including 21c Museum Hotel, Kimpton Aertson, Noelle and Holston House as well as new attractions including the Patsy Cline Museum and Madame Tussauds Nashville.
This year is also gearing up to be a record breaking year with Condé Nast Traveler, National Geographic Traveller UK and TripAdvisor, all naming Nashville as a top place to go in 2018.
With a total of 15 new hotel properties scheduled to open, new attractions including Whiskey Row and the Merle Haggard Museum, a great music line up, with The Eagles, Justin Timberlake, U2, Def Leppard/Journey and Taylor Swi , as well as the launch of British Airways’ nonstop ight from London on 4th May, Music City will have plenty to celebrate in 2018.
32
Shop ‘til you drop
in Philadelphia
For a city break, Philadelphia has it all - great food, historic attractions, outdoor activities and movie tours. however, for shoppers the city is ideal, with everything from shopping malls and premium shopping outlets, to boutique and antique shops. as an added bonus, every shopper bene ts from tax- free clothing and shoes!
Visitors will nd a huge choice at the King of Prussia Mall, one of the premier shopping destinations of the East Coast, featuring seven department stores and more than 400 shops, boutiques and restaurants.
On a smaller scale, The Shops at Liberty Place o ers a variety of stores, all under a glass rotunda. The Shops at The Bellevue, originally built as a hotel in 1904, now features Ralph Lauren and Nicole Miller stores, all in a historic setting. In addition, the Bourse Food Court & Specialty Shops, listed in the National Register of Historic Places, also o ers a variety of retail shops.
In Macy’s, located between Chestnut and Market streets, just past Broad Street, there is a special visitors centre where international visitors can obtain an International Savings Card, o ering 10 percent o all Macy’s purchases.
expanding the boundaries
february 2018
GLASGOW, ABERDEEN & BELFAST TO NORTH AMERICA
23 gateways with Icelandair
Anchorage I Boston I Chicago I Denver I Edmonton I Halifax I Minneapolis I Montreal I New York (JFK & Newark) Seattle I Tampa Bay I Toronto I Orlando I Philadelphia I Portland I Vancouver I Washington D.C.
NEW IN 2018 : Dallas, Cleveland, San Francisco, Baltimore & Kansas City
+ icelandairtraining.co.uk
usa featufreeature
San Antonio makes Best of the World list
the historic city of san antonio, which draws more than 34 million visitors a year, was one of three u.s. destinations listed in the national geographic traveller Best of the World list. also honoured were cleveland, ohio and oahu, hawaii.
San Antonio will be celebrating its 300th birthday throughout 2018 and has recently enjoyed recognition from Conde Nast Traveler and Fodor’s and Frommer’s, all naming the city as a must-visit destination. Last year, Travel + Leisure named San Antonio one of the friendliest cities in the country.
San Antonio’s 300-year old Spanish colonial missions were recently named as the rst
World Heritage Site in Texas and UNESCO has also named San Antonio as a Creative City of Gastronomy for its mix of culinary cultures, only the second U.S city to receive this recognition (along with Tucson, Arizona).
There is plenty to see and do here, including ve theme parks, 50 golf courses, the River Walk, world-class shopping, a vibrant nightlife scene as well as an abundance of outdoor activities.
Discover the USA
on the MegaFam
Brand usa, in conjunction with
american airlines and British airways,
has announced details of the seven new itineraries for the united Kingdom and ireland MegaFam 2018.
Taking place 26th April to 4th May, 100 agents will travel on the various
itineraries across the USA and then all meet up in Nashville, Tennessee to share their experiences.
The 2018 itineraries include:
• Western treasures: Deserts and Lights - California, Arizona, and Nevada
• PaciFic Pleasures: Hiking and Hipsters - Washington and Oregon
• southern sPlenDour: Hospitality and Charm - South Carolina and Georgia
• FloriDian Flavours: Sunsets and Surf - Florida
• Music trail: Jazz and Soul - Louisiana, Mississippi and Tennessee
• great laKes: Midwest and Motown - Michigan, Ohio and New York
• caPital culture: Monuments and Battlegrounds - Washington D.C., Virginia and Pennsylvania
To be eligible to win a place on the MegaFam, agents must book passengers on American Airlines and British Airways’ ights to the USA between 1st December, 2017 until 23rd March, 2018.
In addition, agents must earn as many badges as possible on Brand USA’s o cial agent training site, USADiscoveryProgram.co.uk, including the mandatory MegaFam Airlines 2018 badge and the Music, Culture and Heritage badge.
To enter, visit usadiscoveryprogram.co.uk/MegaFam
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expanding the boundaries
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usa featufreeature
Looking for a quality Florida villa supplier?
Then try the Goodlife experience By garY reavelY
As agents, we all know that Florida villas o er incredible value for money along with high standards of accommodation. However, there are many suppliers out there that you can choose to work with - so, who do you choose?
Well, based on my experiences as an agent, I would highly recommend Goodlife Florida Villas. Not only have I booked numerous clients with them, I have also stayed in their villas for my own family holidays!
On my last visit to Florida, I arranged for their management company to show me around a number of their properties and I was very impressed with the facilities on o er.
Goodlife Florida Villas have been trading for 12 years. They deal exclusively with agents, are great people to work with, know all about their product and o er a huge choice of accommodation at good prices.
Just look at what they o er:-
• Only a 10% deposit * Availability to 2021
* All prices include commission * Unique log in
• Over 800 named properties on over 60 communities throughout Florida, with villas from 3 to 10 bedrooms
• Website is easy to use and you can view all their villas online
• They also o er car hire - check them out!
Why not give them a call - contact a Florida specialist on 01772 665544 for your unique log-in code.
SPECIALISTS IN
VILLAS AND CAR HIRE THROUGHOUT FLORIDA
✓ Over 800 named villas in over 60 communities throughout Orlando & Gulf Coast
✓ Low prices for Allocation on Arrival villas with pools in Orlando and Gulf Coast
✓ Easy to use bookable website
✓ Live availability on villas and townhouses
until January 2021
✓ Virtual tours available on selected homes
✓ Low deposit - 10% of villa cost
✓ All prices include commission
✓ Flexible booking durations
✓ No supplements for under occupancy
✓ Fantastic car hire rates – NO DEPOSIT REQUIRED
✓ Attractions tickets available to book with low deposits
Visit www.glfv.co.uk
or call a Florida specialist on 01772 665544
february 2018
35
usa featufreeature
WoW air is a happy low-fare and high-performance airline based in iceland. the airline was founded
in november 2011 and serves 36 destinations across europe and north america from their hub in iceland. WoW air is committed
to providing the cheapest ights across the atlantic with a big smile
and memorable service along the way.
WOW air was founded by entrepreneur Skúli Mogensen, whose extensive business background is largely in technology and telecoms in Iceland, Europe and North America. Mogensen sits on the board of many tech companies both in North America and Europe and was selected Businessman of the Year in Iceland in 2011 and 2016.
neWer Planes
We are proud to operate one of the youngest eets in the world and currently operate a mix of Airbus A320, A321 and A330 aircra . By the end of 2018, the WOW air eet will consist of 24 aircra with an average age of only 2.5 years. Newer planes burn less fuel which is better for the environment and your wallet. Our new planes also mean more comfort for our guests and who can resist that new plane smell?
Brightest sMile
Everything we do has that WOW factor. That includes everything, from how we spend our co ee breaks in the o ce to how we welcome our guests on board. Simply put - We’re fun, free, and we love a plane old pun.
icelanD / reYKJavÍK
iceland – land of extremes
From 24-hour daylight in summer to dark days in winter, active geysers to massive glaciers, petite pu ns to huge blue whales, rural tranquillity to a crazy and colourful nightlife. Visit extreme Iceland this year and see for yourself what all the fuzz is about.
reykjavik – colourful town of quirky culture
It’s the small-town city that has it all. The most northern capital in the world more than makes up for its remote location by being culturally progressive, safe, welcoming and always giving partygoers a night to remember.
north aMerica
united states – go big or go home
The home of the free and the land of the brave is a huge, multilateral country full of natural wonders and cultural oddities. Learn rst-hand what that relaxed surfer vibe of L.A. is all about, what sports really mean to the average American and what southern charm really feels like. Shop ‘til you drop, go big or go home, because that’s really what America is all about.
canada - Where everybody is your friend
Oh, Canada. The friendliest land there ever was and aren’t we lucky that it’s the second largest country in the world. While Canada is both vast and beautiful, the best thing about Canada are the Canadians. Adorable accents in not one but two languages and the sincerest, good guy demeanour we’ve ever come across. Seriously, Canada? What’s not to love.
Our promises - We aim to WOW
loWer Prices
We’re all about low-fares and high-performance. We do our very best to provide lower prices than anyone else ying to and from Iceland and across the Atlantic.
on tiMe
Punctuality matters for the connecting ights, the welcoming party and for the joy of travelling. Airports can be fun, but punctuality is just more fun.
Creating an agent account with WOW air is simple. Just go to wowair.co.uk/ ights/agents-registration and ll in the blanks. If you have any questions, please don’t hesitate to contact us at [email protected] where a WOW team member will answer all your queries.
36
expanding the boundaries february 2018
Fly from Edinburgh
& London to Iceland,
USA and Canada
for lessvia Iceland
WOW air offers the lowest fares, a modern fleet with the lowest emissions and the biggest smile; this is the WOW air promise to its valuable customers. As of spring 2018, the airline services 36 destinations across Europe and North America including New York, Miami, Los Angeles, Chicago, San Francisco, Toronto and Montréal.
WOWAIR.CO.UK
CONTACT US [email protected]
usa featufreeature
Take to the rapids with In nity Falls
seaWorld orlando’s latest attraction, in nity Falls, is set to debut this summer.
Inspired by the rainforests and rivers of South America, guests will board ra s that will oat through a lush jungle, then plunge down the Class IV rapids.
A unique vertical elevator will li each ra for a dramatic launch into the river, 40 feet below.
In nity Falls will be the centerpiece of a newly themed surrounding area, fully immersing guests in a rainforest canopy. SeaWorld’s Animal Ambassadors will also provide up-close encounters with animals native to South America.
The 3-Park SeaWorld, Aquatica and Busch Gardens Ticket o ers 14 days unlimited entry to three parks for the price of two - SeaWorld Orlando, Aquatica Orlando and Busch Gardens Tampa - and free parking, when guests book and visit before 31st December 2018. Prices start from £110 per adult and £106 per child.
More voyages and ships for Alaska
38
tourism to alaska is on the increase, following an all-time high of 1.8 million visitors from May to september in 2016.
Cruise passenger numbers also continue to grow and CLIA Alaska forecasts that the state will see a total of 1,165,474 cruise passengers in its ports in 2018. Cruise lines are also planning to add more itineraries and deploy larger ships.
For example, Princess Cruises is planning to increase its 2018 capacity by 15 percent. A 12-day, round-trip itinerary from Los Angeles will also be introduced on the Emerald Princess and Golden Princess. The cruise line will o er 130 departures on seven ships departing from Seattle, San Francisco, Los Angeles, Whittier, Alaska, and Vancouver, British Columbia.
This year, Norwegian Cruise Line will launch its newest vessel, the Norwegian Bliss, which will be the rst cruise ship custom-
built with features and amenities for the ultimate Alaska cruise experience.
Looking further ahead, in 2019, Cunard Cruise Line, part of the Carnival Cruise Line family, will o er a new itinerary that sails from Japan to Alaska.
Cunard Cruise Line’s Queen Elizabeth will make the cruise line’s rst voyage to Alaska in more than 20 years. The cruise takes place 5th - 31st May, 2019 and begins in Tokyo, Japan and docks in Aomori and Sapporo before crossing the Paci c to the 49th state. While in Alaska, the luxury cruise ship visits Kodiak, Anchorage, Juneau, Skagway, Sitka, Icy Strait Point and Ketchikan.
The 27-day itinerary ends in Vancouver, Canada and takes passengers to Victoria, British Columbia before its nal destination.
expanding the boundaries
february 2018
usa featufreeature
Now it’s even more a ordable to be driving in the USA with 10% o !
By stePhen JoYner
In most parts of America renting a car is an absolute necessity due to the vast size of the country! It really is the best way of capturing the very essence of the American soul! And if you’re like me, renting a convertible Mustang will become part of the holiday experience that you’ll be telling your friends about for months!
It’s also worth mentioning our 0 excess and free one ways with A ordable Car Hire throughout Florida, Arizona and California with many of our suppliers.
If you or your clients are heading to Orlando with the family this summer, it’s worth purchasing our in atable Bubble bum child seats. Fully compliant and yours to keep, they are a MUST if you have kids... plus they are great to use at the cinema! Take a look when booking online through a ordablecarhire.com
I can’t think of a better way to sample the old America and the new for that matter, from visiting the rugged shores of Maine for that incredible lobster, that roadside diner on Route 66, a drive through movie to the neon lights of Vegas, that unforgettable coastal drive
with the top down from San Fran to LA. Re-create your own epic drive and recommend booking your customers with A ordable Car Hire.... Don’t forget we also do motorbike hire too!!
In just a few clicks you can compare, choose and book on your award winning agent portal website. If you haven’t got an account don’t worry - contact our agency sales teams on 0345 9000 420 or email agencysales@a ordablecarhire.com and we’ll set you up!
‘Book and smile’......do it the a ordable way!
*t&c’s apply - Dates of promotion: Booked 05/01/2018 to 28/02/2018, rentals from 01/09/2018 to 30/09/2018. Not combinable with any other o er or discounts. Driver must meet normal
driving requirements. Discount applicable to lead-in category only with Europcar USA.
in
the USA
USA CAR HIRE ON SALE NOW with 10% off*
Affordable Car Hire: call 0345 9000 420 or visit affordablecarhire.com
february 2018
39
usa featufreeature
40
Visit the realm of King Kong
Marvel at the views from
the Empire State Building
For a bird’s eye view of new York city, why not visit the world-famous empire state Building.
Located in the centre of Midtown Manhattan, the 86th and 102nd oor observatories provide panoramic views of New York City and beyond.
As one of the most famous observatories in the world, the open-air 86th Floor Observation Deck has been the setting of dozens of movie and television scenes and it never fails to impress.
The Observation Deck wraps around the building’s spire, providing stunning 360-degree views of Central Park, The Hudson River and East River, The Brooklyn Bridge, Times Square, The Statue of Liberty, and much more.
You could try out the o cial Observatory Experience app, which teaches you about the view from every direction or use the high- powered binoculars to get a closer look!
In addition to the Observation Decks, you can visit the newly restored lobby with its stunning art deco ceiling murals, the historical Dare To Dream Exhibit and the Sustainability Exhibit.
The New York CityPASS® includes a ticket to the Empire State Building’s 86th Floor Observatory and an audio tour.
Families heading to Orlando this summer and looking for adventure, can go o -roading in expedition trucks to explore Universal’s Islands of Adventure “skull island: reign of Kong”. With prehistoric predators and hidden dangers, this ride will get hearts racing!
Visitors will also be able to stay in the new loews sapphire Falls resort.
This new property is the h onsite hotel at Universal Orlando Resort, featuring 1,000 Caribbean themed rooms and suites, all built around a pool and towering waterfall. Rooms will be available for booking starting 14th July.
expanding the boundaries
february 2018
Come face to face with dinosaurs in Scottsdale!
if you loved Jurassic Park,
you will love the new family attraction, Pangaea land of
the Dinosaurs! now open in scottsdale, arizona, this exhibit is part of the $200 million odysea in the Desert complex, in the talking stick entertainment District.
The new $3 million facility o ers more than 50 life-sized animatronic dinosaurs that roam through the facility as well as interactive activities such as fossil excavations and sluicing, which allows children to pan for dinosaur fossils to bring the prehistoric world to life.
Visitors can come face-to-face with the dinosaurs through virtual reality experiences and take a ride through lifelike habitats with stationary and walking dinosaur rides.
WINNER OF 15 AWARDS
Northern ights
to the southern sights
LOW
£75
per person deposit†
Southern Sights and Sounds
The Deep South’s rich musical heritage and Civil Rights history
Includes 12 excursions and visits
14 days from £2,599pp Departing March 2018 - December 2019
California and the Golden West
West Coast charm, Las Vegas and Yosemite
Includes 12 excursions and visits
16 days from £2,599pp Departing March 2018 - December 2019
International ights from regional airports available on many of our itineraries, look out for ‘Fly from an airport near you’ in the brochures.
OR
All holidays include Titan’s VIP door-to-door travel service & free connecting ights!
For more information please visit titanagents.co.uk
Terms and conditions apply. Prices are correct at time of print and are subject to availability. †£75pp deposit applicable on the majority of itineraries except a selection speci ed on brochure pages.
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usa featufreeature
Aer Lingus expands transatlantic route network
aer lingus was founded in 1936 and consists of a eet of over 60 aircra servicing more than 115 routes throughout the uK, europe and north america. aer lingus is a company steeped in history.
42
expanding the boundaries
february 2018
The now world-famous shamrock which adorns the tail ns of the Aer Lingus eet is one of the most iconic symbols of Ireland around the globe. The airline has a worldwide reputation for caring, friendly sta , a superior quality of service and value for money. It is the dedication to guests that sets Aer Lingus apart from its competitors and resonates around the world.
A seamless transfer service in Dublin Airport enables guests from the UK and Europe to connect on to North America with ease. US Customs and Immigration Pre-Clearance facilities are available for all ights departing Dublin, meaning all guests arrive in to the United States as a domestic passenger.
Aer Lingus are pleased to announce that they are now o ering two new routes to their extensive North American schedule - Philadelphia in March and Seattle in May. These are in addition to the recently added Miami service.
Aer Lingus serve a total of 13 destinations in North America - New York JFK, Newark New Jersey, Bradley Hartford, Chicago, Boston, Washington D.C, Orlando, San Francisco, Los Angeles, recently added Miami and new for 2018 - Philadelphia and Seattle.
Since joining International Airlines Group two years ago, Aer Lingus have added a total of six new transatlantic routes making their Dublin Gateway the most convenient choice for travel to North America.
fly from
Edinburgh
& Glasgow to
north america
via Dublin
For more information visit aerlingus.com
Pre-clear U.S. Customs and Immigration at Dublin Airport.
Arrive in the U.S.A. as a domestic passenger.
Top class entertainment including new release movies, TV boxsets, TV, games and music videos.
Wi-Fi and Mobile Network available on our A330 eet.
Fly via Dublin to Boston, Chicago, Hartford,
Los Angeles, Miami, Philadelphia (March 2018), New York JFK, Newark, Orlando, San Francisco, Seattle (May 2018), Toronto and Washington D.C.
Vast network of onwards connections in the USA.
Tailored Business Class experience with priority check-in and boarding,
Irish inspired food and ne wines, complimentary Wi-Fi, 16“ high de nition screens, fully- at 2 metre bed.
usa featufreeature
this month’s SnapSh tS...
uniteD airlines recentlY celeBrateD 20 Years oF FlYing BetWeen glasgoW anD neW YorK/neWarK, in conJunction With glasgoW airPort, at the harD rocK caFe
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expanding the boundaries february 2018
usa featufreeature
If Only...’s USA programme o to a great start
if only...’ s 132 page usa brochure landed on agents’ desks in mid-December and in the rst month or so of its usa operation, the award winning operator has seen a level of bookings and enquiries well above its expectations.
Produced in If Only...’s trademark “co ee table” style, the brochure has over 140 properties as well as a range of self-drive options, including motorhome rental, with itineraries that include California’s Paci c Coast Highway, Route 66 and New England in the Fall.
Favourites like Orlando, New York and Las Vegas are well represented in the new brochure, along with upmarket resorts on Florida’s coasts, lodges in the National Parks and ranches in the heart of cowboy country.
All of the new USA reservation team are travel trade professionals who have wide experience in tailor-making itineraries in North America, helping agents create more complex (and more lucrative) trips for clients wishing to experience the America that’s beyond the major cities and theme parks. Currently the USA team of six is being enhanced by the recruitment of two additional reservation specialists.
USA Product Manager Rachel McAneny, previously Destination Manager with British Airways Holidays, Hayes & Jarvis and Florida specialists JetSave, said: “We got o to a great start in December and have hit the ground running in January.
“We’re delighted with
a superb conversion
rate of enquiries to
bookings, thanks to
our team’s excellent
product knowledge and
our competitive pricing
structure. And we are being asked to book all types of
holiday - from straightforward New York City breaks and Hawaiian honeymoons to complex coast to coast, 10 centre itineraries!”
Best of Both
Enjoy the best of both worlds
with a city break in San Francisco
and a beach getaway in Fiji
With city and Bay views, Fairmont San Francisco combines a superb location with award-winning luxury, while the idyllic First Landing Beach Resort & Villas is perfect for beach barbecues, traditional fire dances, diving and snorkelling.
Worlds
10 night twin centre offer includes:
From only
£2,499
pp
Prices based on 2 adults sharing. Valid for departures from 01/05/18–30/06/18 - book by 31/03/18. Subject to availability. ATOL protected.
• Flights from Edinburgh and Glasgow with United Airlines and Fiji Airways
• 3 nights San Francisco and 7 nights Fiji
Call us on 0141 955 4000 or visit ifonly.net for details
february 2018
45
usa featufreeature
Gregorz... The well travelled bear visits...
Leave your heart in
the City by the Bay
toP tiPs
46
san francisco
From its sparkling bay and diverse neighbourhoods, to world- famous attractions, san Francisco takes its place as one of the world’s great cities. this
bear was very excited to visit, had high expectations and wasn’t disappointed! there are three things that san Francisco is most famous for – the golden gate Bridge, alcatraz and cable cars.
The stunning Golden Gate Bridge is one of the most photographed bridges in the world and whether your clients choose to drive, walk or cycle across it, (or even just admire it from a distance), they will never forget
the view!
Originally a lighthouse, Alcatraz later became a federal prison housing notorious convicts such as Al Capone and is now one of San Francisco’s top tourist attractions. A visit to the Rock includes a tour of the cell house where prisoners lived. Made infamous by not only its inmates but Hollywood many times over, it is a fascinating place to visit (it even made the hairs on my head stand on end, which is unusual for a bear!).
San Francisco is one of the few places in the world where you can ride on a national landmark, as Tony Bennett famously sang
‘where little cable cars climb halfway to the stars...I le my heart in San Francisco’. The famous manually operated cable car system is enjoyed by almost 10 million people each year, with Union Square one of the best places to jump on board.
The city also has plenty of other attractions too! Make a point of calling at Fisherman’s Wharf, with its waterfront marketplace and historic ships in the harbour. It’s a great place to wander, enjoy lunch in one of the fantastic restaurants or perhaps watch sea lions basking in the sun. It’s also a good departure point for a trip to Alcatraz, as boat charters and sightseeing boats sail to the Rock
from here.
San Francisco also boasts some of the steepest streets in the country and none more so than Lombard Street - known as the crookedest street in America! A walk or drive down it will give your heart rate a healthy boost.
See you again soon, San Fran!
3 Make sure you book your clients’ Alcatraz trip in advance, either on
its own or as part of a city tour, as these tours are always busy. Alcatraz Cruises is the o cial ferry provider to the Rock and back. Departures start at 09:30 am and run every half an hour throughout the day, with tours costing circa $40.
3 To get exclusive deals and discounts, visit www.citypass.com or for a
Go San Francisco card, try www.smartdestinations.com
3 San Francisco is home to the oldest Chinatown in the USA. Explore Grant Avenue and Stockton Street, then visit the famed Fortune Cookie Factory and see for yourself how a fortune gets into a cookie!
3 For an amazing day trip, tell your clients to hire a bike and cycle across the Golden Gate Bridge to Sausalito and Tiburon, with bustling waterfront shops and cafés. Then return by ferry, enjoying the spectacular views.
3 For wine bu s, a visit to the celebrated wine regions of Napa Valley and Sonoma with their tasting rooms (hic) is a must!
expanding the boundaries
february 2018
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Questions & Answers
garY reavelY speaks to
Jonathan hinKles, Managing Director, Loganair
Loganair is a much loved institution – does being the current custodian bring additional pressures?
Loganair means di erent things to di erent people and you have to be mindful of this and conscious of the brand - respecting the tradition and history of the company. As you say, we are a much loved Scottish institution and I am certainly very aware of this when taking any decisions.
Our recent re-branding has gone down very well across the board. The crews’ uniforms have been well received and certainly deliver the wow factor when they walk through the airport terminals!
A key part of my role is keeping all the political constituents together. One day a fortnight I am out around our network – such as Orkney and Shetland - meeting with the local councils.
It’s important for me to ensure we are not only visible,
but actively listening to any concerns they may have. We understand and appreciate our vital obligation to these island communities.
Tell us about your link up with easyJet
Working with easyJet is good for us in a number of ways. The biggest perhaps, is that by using their distribution power, we e ectively get an additional shop window for Loganair.
Initially easyJet are selling Loganair tickets point to point, so for instance, when you go onto their website and ask for a Glasgow to Barra ight and you then book through them, you get a Loganair con rmation.
Ideally we would like to see a situation where if a passenger wants to travel from Gatwick to Glasgow and then Stornoway, instead of requiring two reservations, they would only need one.
This link up gets our name out to many more people than we could have possibly achieved alone. All of a sudden you’ve got a website that I think, is the 10th largest airline website in the world in terms of visitor numbers and our brand is on there!
Is the new code share with BA going well?
Yes! It’s all working very well and we have been seeing a good level of bookings coming through. We have extended the code share, added in new routes and seen incremental business as a result. The relationship has historically worked well because you have big frequency meeting big frequency. This gives the best range of options for the customer. I am looking forward to even more success from this in the future.
What does the future hold for Loganair?
On the airline partnerships front, we signed new arrangements with Hainan Airlines and Thomas Cook and have new deals in prospect with Turkish Airlines, Air France KLM and others. We have the ability to o er feeder tra c to people from not only Scottish airports but Manchester too.
There is a role there for us to grow the potential in this marketplace and over a period of time, help us to migrate over to larger aircra . We will need to go through a eet replacement programme in the next ve years.
We have also announced several new routes for summer 2018. We dabbled last year with a couple - Norwich to Jersey worked phenomenally well and Glasgow to Bergen, although initially caused some concern, worked fantastically well too.
We didn’t think we would get late bookings to Bergen, however, bookings have been coming in throughout the season. It’s been a real learning curve and due to the success, will be repeated again this summer, twice a week. We will also add a new service from Inverness to Bergen and others, too.
What do you do in your spare time?
Most evenings I work! Weekends are either a combination of being up here or down south – I still have a house and base in Surrey, so at weekends, either my other half or I commutes to meet up. If we are up here, we tend to be out and about on the bikes round the islands. We especially love Millport and the Isle of Bute. It clears the head before returning to work on a Monday!
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expanding the boundaries
february 2018
Coming soon...
to a runway near you.
Great value flights to Bergen, Norway. From Inverness, Manchester, Glasgow, Edinburgh, Kirkwall & Sumburgh.
Book now at loganair.co.uk
Flights to Edinburgh, Glasgow, Kirkwall and Sumburgh are summer seasonal. Flights from Inverness and Manchester are year-round. Flights from Manchester and Edinburgh require a short technical stop with no requirement to change aircraft. Services commencing 10th May.
news
Belfast City Airport
announces major upgrade
George Best Belfast City Airport has announced that it will undertake a £15 million infrastructure investment which will include a major upgrade of its departure lounge, a 30% increase in retail space and more restaurants.
The investment also includes an upgrade of the airport’s central security area and hold baggage screening facilities, aimed at more e cient processing for all departing passengers. There will be a 30% increase in retail space, a 25% expansion of food and beverage facilities and customer seating will be more than doubled.
The refurbishment is expected to be completed by October.
Consort Travel Group appoints Advantage to manage consortium
consort travel group, an existing
member of advantage travel
Partnership, has appointed
advantage to manage the northern irish consortium for the next ve years, with the group maintaining its identity as consort.
Advantage will oversee the implementation and management of meetings and events, as well as training days and member networking opportunities.
Sandra Corkin, Board member at Consort Travel Group and Managing Director of Oasis Travel, commented: “We are excited to see how Consort develops over the next ve years under the management of Advantage. The appointment of Advantage was a natural step as we bene t from the expertise that Advantage o ers to members, so why not their management too.”
Formed in 1985, Consort has 16 independent travel agent members with 31 shops throughout Northern Ireland. All Consort members are current Advantage members and they will continue to access the same bene ts as prior to the management appointment.
The board of Consort will also remain in place as an advisory board.
Get your bowling shoes on with Turkish
Airlines
the annual global turkish airlines tournament is to take place on 12th april at the hollywood Bowl
at spring eld Quay in glasgow, for the scottish/ ne england leg.
The winning team will then go on to enter the Grand Final in Istanbul and compete against 45 other countries from around the world!
There will be 20 teams available, so if you fancy your chances, you will
need to register a team of three from your agency and come up with a clever team name. Winners will travel to Istanbul on Friday 11th May for the Grand Final which will be played on Saturday 12th May, returning home Sunday 13th May. Flights, hotel, transfers, and Gala Dinner will all be included.
i put my phone in airplane mode, But it’s not flyinG!
Passenger numbers up for Glasgow Airport
Glasgow Airport recorded more
than 9.9 million passengers in 2017, representing an annual increase of 5.8%.
Last year saw the launch of 30 new routes, with a number of new Ryanair services to Madrid, Frankfurt, Lisbon, Krakow and Valencia.
New long-haul routes included a new direct Delta Air Lines route to New York-JFK, additional ights to Orlando and the return of Korean Air’s direct service from Seoul.
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expanding the boundaries
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Travel matters Issue 11 February 2018
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