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Published by Martino-White Printing, 2018-05-07 15:59:45

DEL-506 Photo flip book

DEL-506 Photo flip book

LEADERSHIP CONFERENCE
ONE TEAM LEADING CHANGE

JANUARY 8-11, 2018
Orlando, FL

READY TO START
OUR CONFERENCE

DAY 1LEADERSHIP CONFERENCE

ONE CJTAELNAEUMAARLREYCAH8D-EI1N1C,GK2C0-IH1N8ANGE

Partnering with CLEAR to speed up our check-in process

DAY 1

REWARDING THE TEAMS FOR THEIR NPS RESULTS

Highest Ambassador Friendliness

RDU: Stephanie Vaughan, David Mayse, Lauralee Mariatte
JAX: Kimberly Rivers, Farrah Landry, Craig Keyes
MEM: Teresa Quick, Kathy Lee, Levon West
DEN: Masae Ikeda, Randy Wassenaar, Monica Cubas

Highest Food & Beverage Staff Helpfulness

RDU: Stephanie Vaughan, David Mayse, Lauralee Mariatte, Yo-Zon Elliot
PBI: Elisa Zelaya, Carmen Naser, Bob Mantle, Jason Mohalley, John Azzaro-Field Director
CVG: Mike Murphy, Mark Arbuckle, Tim Stout, Angela Shepard, Christy Blackburn
SEA-A: Lisa Thomas, Hyoson Neubauer, Lori Brown, Abimael Ortiz, Rose VanOmmen, Jason Ziarnik

Highest 2017 Full-Year Net Promoter Score

ATLB18: A yyub Coulibaly, Audrea Ramsay-Robinson, Tascha Sandlin, Ronald Tillman, Lee Shreve, Mark Bremnor,
Michael Hagans, Don Spainhour, Sam Zhang, Keith Swint, Michelle Albertario, Randall Burdett, Lisa Cantrell,
Olive Brown, Luis Jimenez, Angela Ashner-Cage, and Yo-Zon Elliot

JAX: Kimberly Rivers, Farrah Landry, Craig Keyes
MSY: Kyla Singleton, Cynthia Ferrier, Steve Washington, Desi White
SAN: John Oleynick, Lidia Khury, Jason Kempster, Wade Stokes

Most Improved 2017 Net Promoter Score

ATL-CPT: A yyub Coulibaly, Audrea Ramsay-Robinson, Tascha Sandlin, Ronald Tillman, Lee Shreve, Mark Bremnor,
Michael Hagans, Don Spainhour, Sam Zhang, Keith Swint, Michelle Albertario, Randall Burdett, Lisa Cantrell,
Olive Brown, Luis Jimenez, Angela Ashner-Cage, and Yo-Zon Elliot

DCA: Lolita Howard, Yared Eshtu, Dion Moncur, Chloe Grost
MSP-FG: Wendell Walker, Jerico Avila, Donald Balducci, Toni Stagliano, Jeanne McMahon, Ben Humphrey, Philipos Getachew,

Tony Madden
NRT: Tomita Ayako

DAY 1

EVENING SOCIAL

Enjoying the evening at Universal City Walk.

DAY 1

ROUND TABLE WITH LEADERSHIP

HOW DOES ONE TEAM LOOK IN THE EVERYDAY FOR YOU IN YOUR RESPECTIVE ORGANIZATION?
WHAT SHIFTS DO YOU or YOUR ORGANIZATION NEED TO LEAD CHANGE WITHIN DELTA SKY CLUB?

Leader panel discussion with...
Sandy Gordon, VP - Airport Operations Domestic Stations
Chris Bray, CEO - Sports and Leisure UK&I, Global Airline Lounges
Pete Witkowski, SVP - Global Airline Lounges
Claude Roussel, Managing Director - Delta Sky Club
Adam Ryan-Director, Airport Operations East

DAY 2

BUILDING COLLECTIVE PROMISES

COLLECTIVE PROMISE - What is it?
... a One Team commitment created by team leaders to collaboratively create positive changes in their clubs..

DAY 2

BUILDING COLLECTIVE PROMISES

...collaborating to create collective promises for their clubs
...building ways to make positive changes through artistic expression
...taking away collective promises for each club to create ONE TEAM LEADING CHANGE

DAY 2

JEFF JAMES SHARES WITH OUR GROUP
WHAT MAKES DISNEY A SUCCESS

Disney presentation - purpose beats task

DAY 2

EVENING SOCIAL

Bringing the conference to a close at Bongo’s Cuban Cafe.


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