334 Index Organizational Development (OD), xiv, 29 (See also Human resources (HR); specific topics) Orientation guide, 256, 259–263 Overtime FLSA, 74, 78 legislation, 143, 158, 167, 171, 175 PACE formula for memos, 60 Paid holidays, 273, 290 Pennsylvania legislation, 175 Performance management internal complaint procedures, 235–237 leadership/employee development, 237–238, 244 smart, 240–243, 245–255 [See also Conflict resolution; Emotional intelligence (EI); Nonviolent Communication (NVC)] Perine, James L., 135 Personal hygiene, 207–208 Peterson, Beverly, 105 Physician-hospital company (PHO), 131–132 Plant closing legislation, 143–144, 168, 172 Point-of-service (POS) plan, 131–132 Policy application, inconsistent, 89–92, 95–100 Poole-Tracy, Bernadette, 204–205 Preadmission certification, managed care, 132 Preadmission testing, managed care, 132 Preferred provider company (PPO) plan, 131–132 Premium/premium equivalent, 133 Prevailing wage legislative action, 138–139, 144, 153, 168–169, 172–173, 176, 185 Primary care physician (PCP), 133 Prioritization checklist, 319 Privacy of workers, legislative action, 140–143, 146, 148, 151–154, 156, 158–160, 162, 164–165, 173, 175, 179–181, 183 Problem-solving abilities, improving, 94 Product safety, 79–80, 86–87 Professional development, SHRM Code of Ethics, 36 Profits and HR/OD, 7 Protected activity, EEOC, 4–6, 51 Public safety, 79–84, 85–87 Public speaking, on résumé, 316 Puerto Rico legislation, 175–176 Qui tam fraud provisions, 81–82, 84, 311 Rater bias, 240, 242 Reading lists, 320 Reality testing, improving, 94 “Reasonable person standard,” 18 Record-keeping, 52–53, 60–63, 70, 243, 252, 291, 295–296 Recruitment (see Job design, selection, and recruitment) Reference tools, 320–324 Reinsurance, 133 Relator, fraud reporting, 84, 87–88 Resignations, accepting, 291, 294–295 Resilience, and emotional intelligence, 14 Resources annual HR calendar, 321–324 conflict resolution, 209, 220 governmental resources, 309 recommended reading, 320 Web sites, 320–321 Résumé development, 314–316 Retaliation protection ADA/ADAAA, 66–67 CPSA/CPSIA, 79–80, 86–87 EEO/EEOC, 3–6, 49–51, 62–63 fraud reporting, 84, 87–88 OSHA, 63–64, 310 personal protective steps, 91, 99–100 state legislation, 158, 173–174, 181–182 Rhode Island legislation, 139–140, 176 Rosenberg, Marshall, 316 Safety public safety, 79–84, 85–87 workplace, 67–69, 227, 229–234 Salovey, Peter, 13 School information, internship program, 275–276 Searchable Online Accommodation Resource (SOAR), 56 Second surgical opinion, managed care, 132 Seinfeld (TV program), 6
Index 335 Self-actualization, improving, 93 Self-awareness, improving, 93 Self-care, skill cultivation, 29 Self-insured plan, 134 Self-regard, improving, 93 Sexual harassment training, 293, 299–300 Skills to cultivate, credible activist, 28–29 Social responsibility, improving, 93 Society for Human Resource Management (SHRM) Code of Ethical and Professional Standards in HR Management, 35–39 conferences, 308 on credible activists, xiii, 8–9 on ethical strategic change, 3 local/state membership, 307–308 membership request, 117, 128 policy updates from, 118 on trust in company management, xiii Web site, 8 (See also specific topics) South Carolina legislation, 137, 176–177 South Dakota legislation, 138, 177 Staff model HMO, 131 Star Wars (film), 51–52 State Department of Safety and Health (DOSH), 309 State Division of Human Rights, 309 State laws employment-at-will, 48, 58–59 FLSA minimum wage and overtime, 74, 78 Inspector General’s office, 310 legislation by state, 135–185 (See also specific states) Stop-loss coverage, 134 Stress improving tolerance, 94 and leadership, 13–14 Styles of management, 242, 245–246 Suggestion box, 268, 275 Taxpayers Against Fraud (TAF), 81, 311–312 Team-building exercise, 42–43 Technology and e-mail, 191–196, 201, 272, 289–290 Telephone pitfalls, 196 Tennessee legislation, 136, 141, 177–179 Texas legislation, 138, 179 Theory X and Theory Y management styles, 242 There Oughta Be a Law (film), 105 Third party administrator (TPA), 134 Thompson, Henry L. “Dick,” 13 Time issues comp-time, 270, 286–287 Fair Labor Standards Act (FLSA), 74, 78 flextime, 270, 285–286 legislative action, 139–140, 146, 148, 150–151, 155–156, 162, 166, 169, 173, 176, 178–179, 181, 183 management of, 196–197 Title VII, Civil Rights Act of 1964, 72–73 Tracking employee performance, 243, 252 Training conflict resolution, 202–205, 210, 238–239, 244–245 EEO aid, 61–62 emotional intelligence (EI), 239–241, 272, 289 Nonviolent Communication (NVC), 239–240, 245–246, 249–250, 316–317 on résumé, 315–316 sign-in sheet, 300 workplace safety, 227, 229–234 Unfair labor practices, Oklahoma legislation, 174 Uniformed Services Employment and Reemployment Rights Act (USERRA), 122–123 Unions, 105–107, 111–114 University alumni associations, 308–309 Use of information, SHRM Code of Ethics, 38–39 Usual, customary, and reasonable (UCR) charges, 134 Utah legislation, 136–138, 141, 179–181 Utilization review, managed care, 132 Vacancies/newly created positions, 256, 258–259 Vermont legislation, 138, 140, 181–182 Veterans, employing, 118–123 Violence in workplace, 102–105, 108–111, 183–184, 311 Virginia legislation, 137–138, 182–183
Visa programs, 125–127 Volunteering, on résumé, 315 Wages paid, 2009 legislative action, 140, 144, 146, 148, 150–151, 156, 169–170, 174–176, 185 (See also Minimum wage) Washington, D.C. (District of Columbia) legislation, 135–136, 138–139, 149–150 Washington legislation, 138, 140, 183–184 Washington State Department of Labor and Industries, 103–105 Web sites governmental resources, 309 human resources (HR), 308, 320–321 (See also specific topics) West Virginia legislation, 138, 140, 184–185 whistleblower.org, 81 Whistleblower legislation, 158, 173–174, 181–182 (See also Retaliation protection) Wisconsin legislation, 185 Worker Adjustment and Retraining Notification Act (WARN), 119 Worker privacy legislative action, 140–143, 146, 148, 151–154, 156, 158–160, 162, 164–165, 173, 175, 179–181, 183 Workers’ compensation (WC), 70–71, 75–76 Workplace culture conflict resolution, 203–204, 211–212 e-mails themes to influence, 272, 289–290 HR as emotional work, 306 performance, 236 Workplace Fairness, 90 Workplace improvements, 268–274, 275–290 Workplace safety, 67–69, 227, 229–234 [See also Occupational Safety and Health Administration (OSHA)] Workplace security legislation, 170 Workplace violence, 102–105, 108–111, 183–184, 311 336 Index