29 Soap and/or soap dispenser, paper and tissue dispenser are stocked up - - 10 Hand Dryer - - 10
Handicapped facilities - - 10 Baby corner table available - - 5 SUB TOTAL 55 0
30 5 STARS ITEMS Available Not available 1 2 Score Rate Remarks Miscellaneous Services There is night staff in uniforms - - 5 Business centre with fax, printing, internet facilities - - 5
Safe Box at reception free of charge - - 5 Concierge Desk in lobby - - 5
31 Newspapers (how many languages?) 3 - 5 SUB TOTAL 25 0 Elevator The lift car is in good condition - - 5
The lift car is very clean - - 5 Floors are well indicated and numbers are clear - - 5 SUB TOTAL 15 0
32 5 STARS ITEMS Available Not available 1 2 Score Rate Remarks Reception: Check-out Staff grooming & uniforms immaculate + Name tag clear - - 10 Staff are attentive and pleasant - - 5
Luggage assistance provided to the car or in front of the hotel - - 5 Doorman in uniform - - 5
33 The bill is obtained quickly (max 15 minutes) - - 5 The bill is clearly laid out and easy to read - - 5 SUB TOTAL 35 0
230 0 5 STARS ITEMS Available Not available 1 2 Score Rate Remarks Breakfast Buffet: Serving in: 1 restaurant 2 restaurants - Hot Drinks (Tea, Coffee, Milk, ChocolateInfusionetc)4kindsmore5
34 Chocolate, Infusion, etc) 4 kinds more 5 Choice of sugar is given 3 kinds more 5 Fresh fruits juice 3 kinds more 5 Bread 4 kinds more 5 Toast 2 kinds more 5
Viennoiserie 3 kinds more 5 Pan-cake - - 5 Chocolate sauce - - 5 Corn-flakes 3 kinds more 5 Jam in small glass pots or home made 4 kinds more 5
35 Honey in small glass jars - - 5 SUB TOTAL 55 0 5 STARS ITEMS Available Not available 1 2 Score Rate Remarks
Breakfast Buffet: Butter in portions 2 more 5 Cheese 4 kinds more 5 Eggs (Fried, Boiled, Scrambled, Omelet) 4 kinds more 10 Coldcuts4kindsmore5
36 Cold cuts 4 kinds more 5 Sausages 2 kinds more 5 Oriental items 2 kinds more 5 Olives 2 kinds more 5 Fresh fruits 4 kinds more 10
Conserved fruits 3 kinds more 5 Fresh fruits salad - - 5 Yogurt 3 kinds more 5 Deserts 3 kinds more 5 Diet Corner breakfast buffet - - 10
37 SUB TOTAL 80 0 5 STARS ITEMS Available Not available 1 2 Score Rate Remarks Service: Hot Drinks are served by waiters - - 10
Eggs prepared by cook - - 10 Oriental items prepared by cook - - 10 Napkins - - 5
38 Table ware - - 5 Silverware Stainless steel, Glasses & Chinaware clean and on table - - 10 SUB TOTAL 50 0 5 STARS ITEMS Available Not available 1 2 Score Rate Remarks
Lunch and Diner Buffet: Serving in: 1 restaurant 2 restaurants - Salad Bar 7 kinds more 15 Soup 2 kinds more 5
39 Appetizers & Cold cuts 5 kinds more 5 Potatoes 3 kinds more 5 Pasta 3 kinds more 5 Rice 2 kinds more 5 Fish & Sea-food (sea fish) 2 kinds more 10
Meat (First quality cuts) 3 kinds more 10 Chicken & Turkey 3 kinds more 10 SUB TOTAL 70 0 5 STARS ITEMS Available Not available 1 2 Score Rate Remarks Vegetables 3 kinds more 10
40 gCheese 4 kinds more 5 Bread 4 kinds more 5 Fresh fruits juice 3 kinds More 5 Fresh fruits 5 kinds More 10
Fruits salad 3 kinds More 5 Fresh fruits salad - - 5 Deserts 4 kinds More 10 SUB TOTAL 55 0
41 5 STARS ITEMS Available Not available 1 2 Score Rate Remarks Service: Drinks are served by waiters - - 5 Are there items prepared by cooks? - - 5
Ashtrays are clean - - 5 Napkins - - 5 Table ware - - 5 Baby seats available - - 10
42 Temperature comfortable - - 5 Silverware Stainless steel, Glasses & Chinaware clean and on table - - 10 Signs on buffet food items in English - - 5
Bill is well presented - - 5 SUB TOTAL 60 0 5 STARS ITEMS Available Not available 1 2 Score Rate Remarks RestarantManagerorMaitred'Hotel
43 Restaurant Manager or Maitre d'Hotel available? - - 5 Staff & uniforms immaculate + Name tag clear - - 5 Staff are attentive and pleasant - - 5
Staff are knowledgeable on dishes contents - - 5 No Smoking section 10 SUB TOTAL 30 0 400 0
44 5 STARS ITEMS Available Not available 1 2 Score Rate Remarks Air Conditioning: 15 Central Split TV with hand-held remote: 10
Satellite channels - - 5 In-house Channel - - 5 VCR or DVD upon request 5 Telephone(directline&
45 Telephone (direct line & international) 10 Internet 5 How many times the phone rings before answering 2 rings - 5 Wake up call available - - 5
SUB TOTAL 65 0 5 STARS ITEMS Available Not available 1 2 Score Rate Remarks Bed Standards Sheets (White linen per bed) how many?310
46 many? 3 - 10 Blanket - - 5 Bedspread - - 5 Mattress comfortable and clean - - 5 Pillows (single bedded room) 3 More 5
Pillows (large bed) 4 More Pillows (2 double beds) 6 More GuestAmenitiesperroom:
47 Guest Amenities per room: Shampoo 2 More 5 Body lotion 2 More 5 Conditioner 2 More 5 Bath-Shower gel 2 More 5 Soap 3 More 5
Shower cap 2 - 5 SUB TOTAL 60 0 5 STARS ITEMS Available Not available 1 2 Score Rate Remarks Guest Amenities per room continue… Hand Towels 2 More 5
48 Bath Towel 2 More 5 Face-cloth 2 More 5 Bathrobe - - 5 Facial paper & toilet-paper - - 5 Slippers 2 - 5
Shower mat 1 - 5 Shower Curtain is in very good condition - - 5 Magnifying Mirror - - 5 Hairdryer - - 5 Shaver socket - - 5
49 Sewing Kit - - 5 Water-glasses are sealed and/or on Caps/Doilies - - 5 Shoe Polish - - 5 SUB TOTAL 70 0 5 STARS ITEMS Available Not available 1 2 Score Rate Remarks
Guest Amenities per room continue… Shoe-horn - - 5 Waste-basket - - 5 Clothes' Hook in wood Wood - 5 Luggage rack - - 5
50 Mineral water (complimentary) - - 5 Ice Tray - - 5 Hygienic bags - - 5 WC has a hygiene seal/seat cover - - 5 Note book and pencil - - 5
Room rates are displayed on the back of the door or in wardrobe - - 5 Other Guest Amenities Please specify SUB TOTAL 50 0 5 STARS ITEMS Available Not available 1 2 Score Rate Remarks
51 Laundry & Ironing & Dry Cleaning: Laundry Bags & Sheets - - 5 Laundry service and efficiency dry + ancle - 5 House Keeping
Housekeeping Service upon request - - 5 Room Service (24 hrs) 15 Room Service printed menu - - 5 Delivery time maximum 45 minutes Less - 5 Trayremoval1030minutesfrom
52 Tray removal 10-30 minutes from guest's call Less - 5 Silverware (high quality stainless steel) - - 5 China of high quality & perfect condition - - 5 Room Service Agent grooming & uniforms immaculate + Name tag clear - - 5
SUB TOTAL 60 0 5 STARS ITEMS Available Not available 1 2 Score Rate Remarks Continental Breakfast: Hot Drinks (Tea, Coffee, Milk, Chocolate, Infusion, etc) - - 5
53 Jam in small glass pots or home made - - 5 Honey in small glass pots - - 5 Fresh fruit juices - - 5
Butter - - 5 Cheese 2 kinds more 5 Bakery basket or toasts - - 5 Fhfit5