CCGG_Rev5_Eff01JAN22 update

CABIN CREW

GROOMING
GUIDANCE

MALE CABIN CREW

CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

FACE

CCGG 40

Clean and Clear complexion

Clean shaven

It is forbidden to wear any make-up
when on duty or at layover stations.

ON
his

FACE

CCGG 40.1

Clean & Clear skin

No make-up
Oil-free skin
Clean shaven

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CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

HAIR

CCGG 41

Hair styles and colours must be appropriate and promote good looks.

in accordance with “Allowed Hair Dye Colours” (CCGG 41.2).

NOT ALLOWED: Spray, gel or any products
Light tinted, highlighted including wet looks.
or extremely fashionable colours.
CCGG 41.1
MALE CABIN CREW HAIRSTYLES :

Neat, well-trimmed styles which promote professional looks
are highly recommended.

T must not touch
the collar.

Gel, mousse and spray may be used in moderation for hair control.
The hair must not fall onto the face and must remain in place
while working.

O
are not allowed.

Sideburns must not be lower than the middle part of the ears.

Beards and mustaches are not allowed.

Skinhead is allowed.
The hair length must not be shorter than 2 or 3 grade clipper-guard.

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CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

ALLOWED
HAIR DYE COLOURS

CCGG 41.2

Black Off Black

Espresso Brown Midnight Brown
Chocolate Brown Caramel Brown

Chestnut Brown Dark Mahogany Brown

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CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

HAIR

CCGG 41.3

ACCEPTABLE MALE HAIRSTYLES

CCGG 41.4

NOT ALLOWED HAIRSTYLES:

Too long

Corn Row Patterned Sideburns Oily
/Dreadlock Hair lower than
the middle part THAI AIRWAYS INTERNATIONAL
CCGG: Revision 5 of the ear BKKQA-B
01 JANUARY 2022
- 43 -

CABIN CREW

GROOMING
GUIDANCE

MALE CABIN CREW

UNIFORM STANDARDS

&

REGULATIONS

CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

MALE - CABIN CREW

UNIFORM
CCGG 42

MALE - CREW-IN-CHARGE (CIC)

UNIFORM
CCGG 43

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CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

MALE - CHIEF SUPERVISOR (CSV)

UNIFORM
CCGG 44

MALE - CABIN CREW WITH

OVERCOAT
CCGG 45

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CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

MALE - CABIN CREW
UNIFORM WITHOUT JACKET
CCGG 46

The ID card must be clipped on the left pocket of the uniform shirt,
or the lanyard ID card holder must be worn, as a part of the uniform.

MALE - CABIN CREW
UNIFORM WITH JACKET
CCGG 47

The ID card must be clipped on the top-left pocket of the uniform jacket,
or the lanyard ID card holder must be worn, as a part of the uniform.

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CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

MALE - CABIN CREW

CCGG 48

Uniform Lanyard
Shirt
Uniform Wing
Necktie Badge
ID Card
Uniform Uniform
Belt Jacket

Uniform
Trousers

Uniform
Shoes

All cabin crew are required to wear a FULL UNIFORM on ...
V
Of Ceremony
Graduation or Cer cate Ceremony
Lanyard ID card holder is not allowed with the full uniform.

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CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

CCGG 49

UNIFORM
JACKET

All cabin crew must wear a uniform
jacket buttoned up at all times
at the airport terminal and

The ID card must be clipped on
the top-left pocket of the uniform
ID card holder must be worn, except

The wing badge must be pinned
above the top-left pocket

Cabin crew are required to wear a uniform jacket
or serving jacket when welcoming passengers during

VVIP The uniform jacket must be worn during welcome

is not required.

OPC

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CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

CCGG 50

SERVING JACKET

CSV/CIC/CA

CSV CIC CA

CSV/CIC/CA are required to wear a serving jacket during
CSV/CIC/CA are required to wear a serving jacket or a uniform
jacket when welcoming passengers during boarding, and
CSV/CIC/CA must wear a serving jacket with the name badge

The jacket pockets must not be

- 50 -

CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

CCGG 51

UNIFORM
SHIRT

Long-sleeved uniform shirt provided by the
company must be worn buttoned up and with
the uniform tie.
All buttons at the wrists must be buttoned and
the sleeves must not be rolled up.
The ID card must be clipped on the left pocket
of the shirt, or the lanyard ID card holder
must be worn.

- 51 -

CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

CCGG 52

UNIFORM
SHOES

Uniform shoes must be plain black polishable leather shoes, without
ornaments or fancy style.
Three styles are acceptable:

1. Classic lace-ups
2. High fronted slip-ons, which do not reveal the socks (formal style)
3. Half-Boots (formal style)
Not allowed:
- Patent leather, or patterned shoes
- Shoes made of reptile skin
- Fringe shoes

CCGG 53

CABIN
SHOES

(OPTIONAL)
Cabin shoes must be plain black and polishable leather shoes,
without ornaments or fancy style.
***
- Shoes must always be clean, well-polished, and presentable.
- Cabin shoes are not allowed as uniform shoes.

CCGG 54

SOCKS

Only plain black or charcoal socks are allowed.

Ankle length socks are not allowed.

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CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

CCGG 55

UNIFORM
NECKTIE

CSV/CIC CA

A uniform necktie must be worn at all times when in the
uniform.

The necktie must be properly tied.

The necktie should hit at or just above the trousers
waistband, and the point edge should end
at the middle of the belt buckle.

CCGG 56

TIE PIN
TIE CLIP

A tie pin/tie clip must be small, business-like,
and moderate in style.

not allowed.
All tie pin/tie clip from THAI SHOP can be used.

*** The diameter of the tie pin must not exceed 1.5 cm.

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CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

CCGG 57

UNIFORM
TROUSERS

Uniform trousers must be worn
with the uniform belt.

Contents in the pockets must not
distort the shape of the trousers.

The width of the trousers’ legs
must be between 7.5-8 inches.
The length of the trousers must be
long enough to cover the ankles or
the back of the uniform
shoes.

CCGG 58

UNIFORM
BELT

Only the uniform belts provided
by the company is allowed.

loops, and must be worn at all
times when in the uniform.

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CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

CCGG 62

UNDERSHIRT

Plain white.
Short sleeve or vest.
An undershirt must be worn at all
times when in the uniform.

CCGG 63

SCARF & GLOVES
FOR WINTER

Plain black wool scarf, and plain black leather or
cloth gloves may be worn with the uniform during winter season.

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CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B



CABIN CREW

GROOMING
GUIDANCE

FEMALE MA L E

CABIN CREW

APPEARANCE REGULATIONS

CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

FEMALE CCGG 62
CABIN CREW
NAME BADGE

MALE
CABIN CREW

-REVISED- The name badge provided by the company must be worn.
For Thai dress or apron, the name badge must be pinned
on the left chest.
For serving jacket or vest, the name badge must be pinned
above the top-left pocket.

CCGG 63

WING BADGE

CIC CA

Female : The wing badge must be pinned above the left hook
of uniform jacket or sack dress.

Male : The wing badge must be pinned above the top-left pocket
of uniform jacket.

CCGG 64

3rd LANGUAGE
BADGE

The third language badge must be pinned
next to the end of name badge
during the flight only.

CCGG 65

-DELETION-

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CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

CCGG 66

FEMALE IDENTIFICATION CARD
CABIN CREW MALE
CABIN CREW

The ID card must be clipped on the left hook of the uniform jacket for female
cabin crew, and on the top-left pocket of the uniform jacket for male cabin crew.
It may be removed while on board the aircraft.

When in uniform without jacket, the ID card must be clipped on the left pocket
of the uniform blouse or on the loop of the uniform sack dress for female cabin
crew, and on the left pocket of the uniform shirt for male cabin crew.

Only a metal clip or the clip from the lanyard ID card holder is allowed.

All kinds of chains are not allowed.

Any kinds of stickers on the ID card and ID card holder
is not allowed.

The ID card must be clearly visible when required.

CCGG 67

LANYARD ID CARD HOLDER

The lanyard ID card holder can be worn at all times:
- While in uniform.

As a safety precaution, the lanyard ID card holder
must be removed while on board the aircraft.
The lanyard ID card holder is not allowed

Only the lanyard provided by the company is allowed.
Cabin crew must not make any alterations or changes
to the design on any part of the lanyard ID card holder.

This model of lanyard ID card holder is reserved
for Thai Airways cabin crew ONLY.

It is prohibited to sell or distribute the lanyard to other parties.

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CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

CCGG 68

UNIFORM BAGGAGE

.

The company provides baggage necessary for travel
to all cabin crew.
It is the cabin crew’s responsibility to utilize them carefully.
Replacement will be at the cabin crew’s expense in case of loss
or damage due to negligence such as:

Left unattended for an unreasonably long period of time
at the company or hotel premises.
Lost or damaged while off-duty.
Lost in a vehicle not provided by the company.

to use an abbreviation.

are not allowed on uniform baggage.

Note:
1. Company’s uniform must be used only for company duties.
2. The use of company’s uniform including uniform baggage for personal
purpose is strictly prohibited.

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CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

CCGG 69

GARMENT BAG

.

Cabin crew are allowed to use the garment bag provided
by the company or a plain black garment bag without
any brands or other airlines' logos.
The size must not exceed 27 x 47 x 4 inches.
The garment bag can be embroidered with cabin crew’s name
and personnel number. The overall embroidery size
must not exceed 18 cm x 5 cm.

THAIAIRWAYS C. THAIAIRWAYS C.
#10xxx #10xxx

18 cm x 5 cm

(Overall embroidery size)

10 cm

Only one keychain is allowed on the garment bag.
The size must not exceed 10 x 10 cm.

10 cm

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CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

ACCESSORIES

CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

ACCESSORIES

CCGG 70

WRISTWATCH

A wristwatch is compulsory as a part of the uniform.
Allowed wristwatch straps:

GOLD SILVER PINK GOLD COMBINATION STAINLESS LEATHER
WHITE GOLD STEEL
(BLACK, BROWN, TAN ONLY)

***All types of plain black watch straps are allowed
in compliance with the classic styles, luxury looks,

and compatible with THAI uniform.

Not exceed
4 4 mm

The wristwatch must be conservative in size and style.
The width of the watch dial must not exceed 44 mm.
over the watch dial.

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CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

ACCESSORIES

CCGG 71

SMARTWATCH

A smartwatch with conservative stainless/metal, leather or
plain black rubber strap is allowed.

The dial size must not exceed 44 mm in diameter,
and it must not

Oversize Dial Colorful/ F
Straps

Fashion, fancy, cartoon and white band watches are not allowed.

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CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

ACCESSORIES

CCGG 72

EARRINGS

FEMALE One pair of small, plain, single stud earrings is allowed
CABIN CREW for pierced ears.
Only gold, white gold, rose gold, white pearl and diamond
are allowed.
The size must not exceed the earlobe.

without dropping downward.
One earring is to be worn on each earlobe, and earrings
on both earlobes must match.
Hoop, huggie, drop, teardrop, dangle, chandelier, clip-on,
English lock, lever back and wild hook type are not allowed.

Male cabin crew are not allowed to wear earrings.

MALE CCGG 72.1
CABIN CREW

ALLOWED EARRINGS:

NOT ALLOWED EARRINGS: CCGG 72.2

- 65 - THAI AIRWAYS INTERNATIONAL
BKKQA-B
CCGG: Revision 5
01 JANUARY 2022

CCGG 73

Both female and male cabin crew are allowed to wear rings.
Two rings with the size of 0.5 cm in width are allowed, but only one ring
on each hand.

The rings must not

Rings must not are not allowed.

- 66 - THAI AIRWAYS INTERNATIONAL
BKKQA-B
CCGG: Revision 5
01 JANUARY 2022

CABIN CREW

GROOMING
GUIDANCE

ACCESSORIES
CCGG 74
SUNGLASSES

The frame must be in a conservative style and colour.

When in uniform, sunglasses should only be worn
while being transported on the crew bus, driving a car,
or outside the building.

When in uniform, sunglasses must not be worn
while staying indoors.

CCGG 75

SPECTACLES

The frame must be in a conservative style and colour.
The spectacles must not be worn on board
during drink and meal services or when appearing
in the cabin.
When necessary, the spectacles can sometimes be worn on board
to prevent operation errors. For instance, when:

inspecting emergency equipment or performing emergency
equipment-related activities;
checking passengers’ boarding passes;
engaging passengers in food choices/meal selections;
verifying any documents.

CCGG 76

CONTACT LENSES

Unnatural colour or tinted contact lenses are not allowed.

CCGG 77

DENTAL BRACES

AND RETAINER

Dental braces, whether conventional (attached to the front of the teeth) or
lingual (attached to the back of the teeth), as well as retainers, are not allowed.

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CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

ACCESSORIES

NECKLACES

CCGG 78

FEMALE MALE
CABIN CREW CABIN CREW

Only one necklace is allowed.

As a safety precaution, the necklace must be
completely concealed when in uniform or Thai dress.
An unconcealed necklace must be removed
when onboard the aircraft to prevent an injury.

BRACELETS

CCGG 79

Female and male cabin crew are not allowed to wear.

ANKLE
BRACELETS

CCGG 80

Female and male cabin crew are not allowed to wear.

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CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

FEMALE MA L E

CABIN CREW

APPEARANCE

CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

CABIN CREW APPEARANCE

CCGG 81

ON FLIGHT DUTY

Cabin crew must keep a well-groomed, neat, and clean
and until leaving the OPC.

Check in:

Be well-groomed since tapping ID card for check-in,
signing the name at Crew Dispatcher, while in the OPC area,

Discourteous and unprofessional conversations
and mannerisms should cabin crew avoid within view and
hearing of customers
Cabin crew must avoid loud noises or shouting to each other.
Eating and drinking must be done in the galley.
To maintain the image of Thai dress, female cabin crew
are not allowed to wear any personal jacket, scarf, blanket
or other belonging over the Thai dress in the cabin.

***PASSIVE CREW
Cabin crew perform deadheading or positioning duty on
must change into civilian attire before
passenger boarding.
Uniforms must be worn before disembarking.
A private jacket should be worn when performing deadheading or
Headphones may only be used when performing deadheading or
Keep manners and behaviours in the image of THAI cabin crew
when performing deadheading or positioning duty.

Leaving OPC: Stay in proper attire at all times until leaving the OPC.

***Sandals are not allowed while in uniform.

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CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

CABIN CREW APPEARANCE

AT LINE STATION
CCGG 82

It is the cabin crew’s responsibility to look professional
in civilian casual attire at line station in order to keep the
company’s proper image.

Cabin crew must carefully avoid extremes in style and
manners.

Dirty, nude or sexually attractive styles are prohibited
in public.

PROHIBITED ATTIRES

AT LINE STATION
CCGG 82.1

Shorts/ Short skirts

Ripped Jeans

Crop tops

Strapless shirts

Camisoles

- 71 - See-through clothing

CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

WHEN VISITING

TG OFFICE/OPC/TRAINING CENTER
CCGG 83

All cabin crew must wear a proper business casual attire

P ATTIRES

All kinds of Jeans CCGG 83.1
Shorts/Short skirts
Ripped clothes Tights
Crop tops Sandals
Rubber shoes

Caps

Strapless shirts Tank tops

Camisoles Sports wear/Athleisure
See-through clothes

(and all other revealing clothing)

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CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

CABIN CREW APPEARANCE

CABIN CREW APPEARANCE

All cabin crew must wear FULL UNIFORM.
Female crew are allowed to wear uniform trousers and sack
dress.
Keep a well-groomed appearance.
When attending promotion courses such as Royal Silk Class,
Royal First Class, ZSV, CIC or Instructor courses, etc., female
cabin crew must wear a full uniform, which includes uniform
skirt and scarf, on the last day of training.
Any noncompliance with the uniform regulations would
result in the cabin crew not being allowed to attend the
class. The cabin crew has to contact QA for another
upcoming training.

CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

CABIN CREW APPEARANCE

WHEN ATTENDING PB-A COURSES ONSITE

CCGG 86

THEORY Proper business casual (Refer to CCGG 83: Visiting

PRACTICE

Proper business casual (Refer to CCGG 83: Visiting

Trousers only

not allowed.

not allowed.

WET DRILL

not allowed.

** ID card must be carried at all times.

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CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B

CABIN CREW

GROOMING
GUIDANCE

CABIN CREW APPEARANCE

WHEN ATTENDING PB-A COURSES ONLINE

CCGG 87

Short-sleeved or long-sleeved shirt with collar
Polo shirt
Blouse with collar
Caps are not allowed.

**ID card must be presented.

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CCGG: Revision 5 THAI AIRWAYS INTERNATIONAL
01 JANUARY 2022 BKKQA-B