MercNET
User’s Guide
Latin America & the Caribbean
mercnet.mercurymarine.com
Connect. Manage. Achieve.
This document contains important designs, layouts and procedures that are the property of Mercury and protected from
unauthorized distribution.
Mercury reserves the right to revise this publication and the software it describes. Mercury will make changes to the
contents periodically without notifying any person or organization of such revisions or changes.
Please protect your MercNET password. Do not give it out to others and change it regularly to keep it from misuse. You
are responsible for any activity on your MercNET account.
Any additions, corrections, or comments should be addressed to:
Mercury
Attn: MercNET Customer Service
W6250 Pioneer Road
PO Box 1939
Fond du Lac, WI 54936-1939
Phone: 800-556-4327 | 920-929-5050
Fax: 920-924-1042
Email: [email protected]
©1996, 2011, 2014, 2017, 2019, 2020 Mercury All Rights Reserved
Overview............................................................................................................................... 4
Welcome ........................................................................................................................................ 4
What is the Difference between MercNet and EzParts5? ............................................................. 4
About the User’s Guide .................................................................................................................. 4
Minimum System Requirements ................................................................................................... 4
Technical Support .......................................................................................................................... 4
MercNET ............................................................................................................................... 5
With MercNET You Can ................................................................................................................. 5
Log in to MercNET.......................................................................................................................... 5
Forgot Your Password……………………………………………………………………………………………………………….5
MercNET Homepage ...................................................................................................................... 6
Current News, P&A News, Sales News, Service News, and News Archive ................................ 6
Logout ........................................................................................................................................ 6
Change Password ....................................................................................................................... 6
Orders ................................................................................................................................... 7
Order Handling Procedures ........................................................................................................ 7
Order All Products ...................................................................................................................... 7
Upload DMS Order or EPC Pick List .......................................................................................... 11
Save Cart .................................................................................................................................. 11
Save to List ............................................................................................................................... 12
Availability ................................................................................................................................... 13
Order Inquiry ............................................................................................................................... 13
View Order Detail ..................................................................................................................... 14
View Shipment Details ............................................................................................................. 15
View Line Shipment Details ...................................................................................................... 16
Returns ......................................................................................................................................... 17
View Return Details ................................................................................................................. 18
Create a Return ....................................................................................................................... 18
Complete a Return .................................................................................................................. 19
Complete or Cancel a Pending Return .................................................................................... 19
Open Orders ................................................................................................................................ 20
Cancel Backorder...................................................................................................................... 21
Non-Active Parts Inquiry .............................................................................................................. 21
Non-Active Parts Update ............................................................................................................. 22
Product Catalog ........................................................................................................................... 23
Purchase Report........................................................................................................................... 23
Service & Warranty.............................................................................................................. 23
Product History ............................................................................................................................ 23
Product Registration .................................................................................................................... 24
Warranty Entry ............................................................................................................................ 25
Create a Warranty Order ......................................................................................................... 26
Create a New Claim .................................................................................................................. 28
Warranty Inquiry .......................................................................................................................... 30
Open Claims ............................................................................................................................. 30
Completing an Open Claim ...................................................................................................... 30
Closed Claims ........................................................................................................................... 31
Literature ..................................................................................................................................... 32
Search by Bulletin Number or Serial Number .......................................................................... 32
Search by Product Line and Year .............................................................................................. 32
Technical Assistance .................................................................................................................... 32
Create a New Request .............................................................................................................. 32
View Requests .......................................................................................................................... 32
Pre-Delivery Inspection (PDI) ....................................................................................................... 33
Engine Service Log ....................................................................................................................... 33
2
Flat Rate Inquiry ........................................................................................................................... 34
Links ................................................................................................................................... 35
Sales ................................................................................................................................... 35
Registration Summary ................................................................................................................. 35
Programs/Promotions ................................................................................................................. 36
Registration Inquiry ..................................................................................................................... 36
Mercury TDS – Premium Registration ......................................................................................... 36
Security ........................................................................................................................................... 36
Secondary Security ...................................................................................................................... 36
Credit .................................................................................................................................. 37
My Account .................................................................................................................................. 38
Pay Statement .......................................................................................................................... 39
Make a Payment ...................................................................................................................... 40
Apply Credits ............................................................................................................................ 41
Print Invoices ............................................................................................................................ 42
Print Statements ...................................................................................................................... 42
Export Transactions .................................................................................................................. 42
Handy Tools ........................................................................................................................ 42
Contact Us/Email ......................................................................................................................... 42
Forms ........................................................................................................................................... 43
Resources ..................................................................................................................................... 43
Change Password ......................................................................................................................... 43
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Overview
Welcome
MercNET, Mercury Marine’s exclusive online communication system, is a tool that will make your business
more efficient and profitable. With MercNET, you can submit orders, access product information, view/print
invoices or statements, make payments online, and communicate with Mercury representatives.
What is the Difference between MercNET and EzParts5 EPC?
• • MercNET is a website that allows you to view live Mercury information. View up-to-the-minute parts
and engine availability, product history, registration, credit, and order information.
• • EzParts5 EPC is available online or offline through a subscription. The online EzParts5 EPC is updated
nightly by Mercury Marine and will show updated part and pricing information. The offline EzParts5
EPC is not connected to Mercury when in use. Price updates and quarterly catalog updates are
necessary to maintain correct information and are available through the EzParts5 Updater. The
EzParts5 Pricebook is an offline program that allows users to search by part number or part description
to find a product’s price. Frequent price updates are recommended.
About the User’s Guide
This user’s guide was developed as a quick reference for MercNET, EzParts5 EPC and Pricebook. To access
detailed screen and application information, see MercNET online training.
Minimum System Requirements
Your system should contain the following:
• • 550 MHz or faster processor
• • 512 MB RAM or more
• • Windows 7 or newer
• • 500 MB free hard disk space (2.0 GB free space if installing the Electronic Parts Catalog (EPC)/Service
Literature to your hard drive)
• • Color monitor (resolution should be 1024x768 pixels)
• • Local printer
• • Internet access
• • Internet Explorer 7.0 or higher
Contact your computer manufacturer to determine if your system meets these requirements. These
requirements change often due to the demands of technology.
Technical Support
Telephone: 920-929-5050
Fax: 920-924-1042
Email: [email protected]
Office Hours: Monday – Friday
Summer: 7:00 a.m. to 5:00 p.m. Central Standard Time
Winter: 7:00 a.m. to 4:30 p.m. Central Standard Time
When contacting MercNET Customer Service, please have your Mercury customer number ready to ensure
prompt handling of your request.
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MercNET
With MercNET You Can…
• • Submit orders for Parts and Accessories
• • Save shopping carts and lists
• • Import Dealer Management System Purchase Orders and Electronic Parts Catalog (EPC) Pick Lists
directly to MercNET Order Entry
• • Track orders
• • Submit Return Requests
• • Submit and inquire on warranty claims
• • View service literature such as: service bulletins, owner’s manuals, service manuals, kit instructions,
parts bulletins, and other product-related documentation
• • Browse product catalogs
• • Make online payments and print invoices or statements
• • Download Mercury logos and images to use in advertisements
• • Access online training reference tools and videos
All these features and many more are available to you seven days a week.
Log in to MercNET
1. Go to https://mercnet.mercurymarine.com
2. Enter your Username and password
3. Select Login to open the homepage
Please protect your MercNET password. Do not give it out to others and change it regularly to keep it from
misuse. You are responsible for any activity on your MercNET account.
If you lose your password, select the Forgot Password link and a new password will be emailed to your
primary business email address. Passwords will need to be “strong”, meaning that they contain 8 characters
or more and use 3 out of the 4 of the following types of characters:
• • Capitalized characters (A-Z)
• • Lower case characters (a-z)
• • Numbers (0-9)
• • Special characters (i.e., !@#$%^&*()+)
Example of a strong password: MI#1otw!
Forgot Your Password
If the password is unknown, users may request a new password be sent to them.
1. Go to https://mercnet.mercurymarine.com
2. Select the Forgot Your Password link
3. Enter the username
4. Select Submit
Once submitted, the password is automatically reset and e-mailed to the e-mail address on file for the
account.
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MercNET Homepage
The homepage provides easy navigation to all applications in MercNET. The homepage is divided into
sections: Orders, Service & Warranty, Links, Sales, Marketing, Security, Credit, and Handy Tools.
Current News, P&A News, Sales News, Service News, Marketing News, and News Archive
These sections let you know what’s going on at Mercury. Select each tab to view the news articles related to
that area.
Logout
Select logout in the upper right-hand corner of MercNET to safely disconnect from the MercNET website.
Change Password
Select change password if you wish to change your current password. Remember when setting up a new
password, it needs to contain 3 out of the 4 types of characters discussed earlier.
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Orders
Place orders for Parts and Accessories; check the status of all orders; view package tracking information; check
Mercury inventory; inquire about open orders; and view No Longer Available (NLA) product.
Order Handling Procedures
See the Mercury Policies and Procedures manual for further details regarding shipping standards and
additional order handling procedures.
• Standard orders which are placed, and credit approved by 12:00 pm at the assigned shipping
warehouse should ship the same day. To “guarantee” same day shipping, the order should be placed as
an emergency order (P&A Only).
• Any Emergency Order which is placed, and credit approved by 2:00 pm at the assigned warehouse
should be shipped the same day. Emergency orders are charged a $10.00 Emergency Order Fee, if
ordered using MercNET. The Ship Method in the Checkout Review section must be changed as well to
ensure that you will receive emergency shipping.
• Standard pickup orders received by 4:30 pm at the assigned warehouse will be ready by 12 noon the
next business day. Pickups are 7:30 am to 4:30 pm warehouse time, Monday thru Friday. Pickup hours
at Fond du Lac warehouse ONLY: 7:00 am to 9:00 am and 2:00 pm to 6:00 pm central time.
• Requested ship date defaults to today’s date (date the order is placed) for the order header and line
level. This date is your system date. Orders placed for shipments today must follow the U.S. order
handling procedures outlined. If the order is placed after 2:00 pm warehouse time, the order will be
scheduled to ship the next business day.
Order All Products
Follow these instructions to enter parts and accessories on an order. See Upload DMS Order or EPC Pick List
(page 11) to upload orders from an inventory management program or to upload Mercury EPC pick lists into
an order.
• Select Order All Products from the Orders Menu
1. Enter the Mercury Item Number
2. Enter the Quantity
3. Press Tab on your keyboard to continue entering additional item numbers
• • Fill Details – Displays the unit of measure (UOM) and item name
• • Delete – Removes all selected items from the list before adding it to the cart
• • View Comments – Allows you to enter comments for each line item (will display on packing slip).
Comments entered are for customer use only.
• • Add More Rows – Adds 10 more rows to the order
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• • Upload (See Upload DMS Order or EPC Pick List (page 11) to upload orders from an inventory
management program or to upload Mercury EPC pick lists into an order.
4. Select Add to Cart
Note: Items must be selected to be added to cart.
• • Messages regarding items that need to be reviewed will be displayed at the top of the screen. Review
the item messages and select Add to Cart to continue.
Note: Only Active Items can be added to the shopping cart.
• • Continue Shopping – Goes back to Direct Item Entry to enter additional items
• • Save Cart – Allows you to save your shopping cart for 90 days (items will appear in a separate shopping
cart under My Carts)
• • Save to List – Allows you to save the shopping cart as a list that never expires (ideal for stocking orders
that are placed on a regular basis)
• • Delete Cart – Removes all items from the cart
• • View Comments – Allows you to enter comments for each line item (will display on packing slip)
Cart Detail Displays:
• • Line – Displays the number of items on the order (sort column in ascending or descending order)
• • S/S (Superseded) – Displays the “superseded from” item number
• • Class – Displays part class (sort column in ascending or descending order)
• • Item Number – Displays the active item number
• • Item Name – Displays the description of the item
• • Qty (Quantity) – Displays the quantity ordered (field is editable and can be changed)
• • Weight – Displays the package weight
• • Unit Price – Displays your price
o Discounts/Surcharges – Displays a link that will expand an itemized listing of all discounts and or
surcharges
• • Total Price – Displays the total price you will be invoiced
• • Remove – Select the icon to delete the line item
• • Availability – Displays the availability of the item. Select the link to view availability at all warehouses.
• • Recalculate – If changes have been made to the cart, select recalculate to find the new order total
5. Select Checkout to continue the order process
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6. Choose Shipment Priority of Standard or Emergency
Note: Emergency orders include an emergency fee.
7. Select Change Address to change the shipping address (if applicable)
8. Enter a PO Number
9. Select the Shipping Method
Note: If this is an emergency order and you want the product(s) next day, you must select Next Day Air from
the Ship Method dropdown menu.
10. Enter a Requested Ship Date or select the calendar to choose the date
11. Enter Shipping/Packing Instructions (Optional)
Note: Shipping/Packing Instructions are for your reference only. They will display on the
packing slip and invoice.
12. Enter Freight Forwarder Instructions
Note: Freight Forwarder Instructions will be reviewed by your Account Representative to ensure
the correct handling of your order.
• • View Discounts/Surcharges – Expands an itemized list of discounts and surcharges for all applicable
items in the cart
• • View Comments – Allows you to read the comments entered on the shopping cart
• • Requested Ship Date – Allows you to enter a requested ship date by line item (if no date is entered, it
will default to today’s date)
13. Select Continue Checkout
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• • Select the column heading links to sort in ascending or descending order for ease of viewing
• • View Warehouse column to check on cross shipments
• • View Estimated Availability Date column to check on open orders
• • Cancel Order Lines – Allows you to cancel a line item by placing a checkmark in the Select box
• • View Comments – Allows you to read the comments entered on the shopping cart
• • Add Rows – Allows you to enter an item that may have been missed in Direct Item Entry
o Select Add Rows on the checkout screen
o Enter the Mercury Item Number, Qty and Requested Ship Date (if different from Today’s Date)
o Select Apply
o The new parts are added to your current order
14. Select Complete Order once the order has been reviewed
Note: Orders must be completed to be processed. Orders not completed will result in an open order which you
can complete by selecting Open Orders or Order Inquiry from the Homepage, selecting the order number or
incomplete link, changing the ship method (if needed) and completing the order.
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The Order has been successfully completed and submitted to Mercury. The order number and PO Number are
displayed along with the complete detail of the order.
• • Select Print Order to print a copy of the order for your records
• • Select Continue Shopping to return to Direct Item Entry to start another order
• • Select the Order Inquiry link to view the status of the order
Upload DMS Order or EPC Pick List
Follow these instructions to upload an order from your DMS (Dealer Management System) or a Pick List from
the EPC into an order.
• • Select Order All Products from the Orders menu
1. Select Upload
2. Select Browse
3. Navigate to the exported DMS order or EPC Pick List and select the file
Note: File must already be exported and be in .csv format.
4. Select Apply
5. Select Add to Cart
Save Cart
Use the Save Cart feature to start an order and send at a later time. The Cart can be saved for 90 days. Once
this option is selected, it will populate your items into a separate cart. The Save Cart feature is accessed from
the Shopping Cart Screen.
1. Select Save Cart
2. Enter a Cart Name
3. Select Apply
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• • The Cart has been successfully saved
• • To return to the Direct Item Entry screen, select Continue Shopping
• • To access the saved cart, select Carts from any order screen and then select the Cart Name link to view
the details of the saved cart and place it in an order
Save to List
Use the Save to List feature for repeat orders or to start an order and submit at a later time. A shopping list
does not expire. The Save to List feature is accessed from the Shopping Cart screen.
1. Select Save to List
• • Select New List and enter a List Name if this list is brand new. Comments can be entered as a reminder
for what the shopping list contains
• • Select Replace an Existing List if this list will replace a shopping list that already exists
• • Select Add to an Existing List if the items on the list will be added to an existing list
2. Select Apply
• • The shopping list has been successfully saved
• • To access the saved shopping list, select Shopping Lists from any order screen
3. Select the List Name link to view the details of the shopping list
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4. Select the items needed and select Add to Cart
• • To delete the entire shopping list, select Delete List
• • To change a quantity, edit the number in the quantity field and select Update Quantity
• • To delete an individual item, select the item and select Delete
Availability
Use Availability to access current product information such as price and availability. Also add an item directly
to your shopping cart.
• • Select Availability from the Orders menu
• • Enter an item number and select Go
The information regarding the item is displayed including item status, weight, description, package quantity,
Supersession Chain, and price.
• • Select Supersession to view the supersession chain of the item
• • Warehouse quantities will display over 10 (if more than 10 are available) or the exact number if less
than 10. Only warehouses that have the item in stock will display. If there is no inventory available at
any warehouse, the estimated availability date will display.
Note: The estimated availability date is an estimate and may change. Contact your Account Representative for
a more specific availability date.
• • Messages regarding items will also be displayed.
• • Select Add to Cart to add the item directly into the shopping cart
o Update the quantity field to change the number of items added to the cart
• • Select End Model Lookup to browse the product catalog for the model number of a product
Order Inquiry
All orders submitted to Mercury can be viewed on MercNET. Use Order Inquiry to view the status and tracking
information of all orders.
• • Select Order Inquiry from the Orders Menu
• • Search for orders in the last 7, 14, 30, 60, 90, or 120 days
• • Search for orders between specified date ranges
• • Search by specific Order Number, PO Number, Order Date, Order Status, Ship To, Order Source or
Order Type
• • Select Open Orders to view the status of all orders that are not shipped, closed, or cancelled
• • Search for orders by Invoice Number
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Results Display:
• • Open Orders – Displays an incomplete link for all orders that are not yet completed. (Select link to go to
Checkout Review and complete or cancel the order)
• • Order Number – Displays the order number as a link (select the link to view order details)
• • PO Number – Displays PO (Purchase Order) Number that was entered on the order
• • Order Date – Displays the date the order was submitted
• • Booked Date – Displays the date the order was booked
• • Order Status – Displays the header level status of the order
o Entered – Date order entered and submitted to Mercury
o Booked – Order ready for processing and allocation if product is available
o Closed – Order is invoiced
o Cancelled – Order cancelled by customer or Mercury
• • Shipment Details – Select the link to view shipping details
• • Ship To – Displays the “Ship To” name if different from the “Bill To”
• • Order Source – Displays how the order was placed (if blank, order was entered by sales department)
View Order Detail
Displays order details by the header (order) level and at the line level.
• • Select the Order Number link from the Order Inquiry screen
Header (order) Information includes:
• • Customer Name
• • Order Number – Mercury’s order number
• • Order Date – Date the order was placed
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• • Booked Date – Date the order was booked
• • PO Number – Displays the PO Number that was entered on the order
• • Shipment Priority – Displays the shipment priority you chose for the order
• • Freight Terms – Displays how freight is being paid
• • Shipments – Select the Details link to view shipping details
Line Level Information includes:
• • Item Number – Mercury item number
• • Item Description – Displays a description of the item
• • Ord Qty (Ordered Quantity) – Displays the number of items ordered
• • Res Qty (Reserved Quantity) – Displays the number of items that have been reserved for the order
• • Ship Qty (Shipped Quantity) – Displays the number of items shipped
• • Estimated Availability Date – Displays the date an item will be available if it was not shipped
Note: Estimated availability date is an estimate and may change. Contact your Account Representative for a
more specific availability date.
• • Warehouse – Displays the warehouse from which the item was shipped
• • Invoice Number – Displays a link to the invoice once the item has been shipped
• • Line Status – Displays the status of the line
o Entered – Line was entered and submitted to Mercury Marine
o Booked – Line is ready for processing and allocation if product is available
o Awaiting Shipping – Check reserved quantity at line level, if reserved, item is ready for
shipment, if not reserved will stay in this status until picked
o Awaiting Receipt —Product is being shipped from another supplier and will be in this status
until the supplier ships and sends notification to Mercury at which time the line will move to a
closed status
o Awaiting Return – Return request started, waiting for return of item
o Awaiting Fulfillment —Line is a component of a kit and will be in this status as the order awaits
the components to be filled
o Picked—Lines has dropped to the warehouse. It is at this point that a delivery number is
assigned
o Shipped—Lines have been shipped from the warehouse to the customer
o Closed – Line invoiced
o Cancelled –Line cancelled by customer or Mercury
• • Unit Price – Displays the unit price of the item with discounts and surcharges (if applicable)
• • Discounts/Surcharges – Displays a link that will expand an itemized listing of all discounts and
surcharges
• • Extended Price – Displays the total price you will be invoiced
• • Credit Hold – Displays Y (yes) or N (no) depending on your credit status
• • Payment Terms – Displays the payment terms for each line item
• • Comments – Displays line comments if entered on order
View Shipment Details
View Shipment details by the header level.
• • Select the Shipment Details link from the Order Inquiry Screen or from the Order Detail Screen
Mercury Packing Slips include only those items that are shipped. Open Orders, such as backorders, can be
viewed in Open Orders.
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Header (Order) Level Displays:
• • Order Date – Displays the date the order was placed
• • Order Total – Displays the total amount you will be invoiced
• • Order Status – Displays the status of the order at header level
o Entered – Date order entered and submitted to Mercury
o Booked – Order ready for processing and allocation if product is available
o Closed – Order is invoiced
o Cancelled – Order is cancelled by customer or Mercury
• • Shipping Instructions – Displays if they were entered on the order (for non-P&A product only)
• • Packing Instructions – Displays if they were entered on the order
• • Bill To – Displays your default “Bill To” address
Line Level Displays:
• • Item Number – Mercury Item Number
• • Item Description – Displays the item description
• • Ord Qty (Ordered Quantity) – Displays number of items ordered
• • Ship Qty (Shipped Quantity) – Displays number of items shipped
• • Warehouse – Displays the warehouse the item was shipped from
• • Requested Ship Date – Displays only if different than the order date
• • Freight Terms – Displays freight payment method
• • Shipment Priority - Displays the shipment priority you chose for the order
• • Ship To – Displays Ship To information by line
View Line Shipment Details
View Shipment details at the Line Level.
• • Select the Item Number link from the Shipment Details Screen
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Header (order) Level Displays: Header Level is the same as Shipment Details.
Line Level Displays:
• • Item Number – Mercury Item Number
• • Item Description – Displays the item description
• • Serial Number – Displays the serial number of non-P&A product
• • Ship Qty (Shipped Quantity) – Displays number of items shipped
• • Warehouse – Displays the warehouse the item was shipped from
• • Line Status – Displays the status of the line
• • Requested Ship Date – Displays only if different than the order date
• • Planned Arrival Date – Displays the expected arrival date at the Ship To location for serialized product
• • Ship Method – Displays how the item is shipped (i.e., Ground, Next Day, etc)
• • Tracking Number – Displays a tracking number link to the carrier’s website for items that have been
shipped and invoiced
• • Carrier – Displays the carrier the items are shipped through
• • Delivery Number – Mercury’s delivery number
• • Freight Terms – Displays how the freight is being paid
• • Shipment Priority – Displays the shipment priority chosen for the order
Returns
Return Requests can be submitted, viewed and completed on MercNET. Use Returns to submit and view
Returns.
• • Select Returns from the Orders menu
• • Search for returns in the last 7, 14, 30, 60, 90, or 120 days
• • Search for returns between specified date ranges
• • Search by specific Return Number or Return Status
• • Select Create Return to create a new return request
Results Display:
• • Return Number – Displays the return number as a link. Select the link to view return details.
• • Return Order Date – Displays the date the return request was submitted
• • Return Status – Displays the header level status of the return
o Booked – Return has been received by Mercury
o Canceled – Return has been canceled
• • Approval Status – Displays the header level approval status of the return
o Pending Approval – Return request has been received by Mercury and is awaiting review
o Rejected – Return request has been rejected by Mercury
o Approved – Awaiting Return – Return request has been approved by Mercury
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View Return Details
Displays return details by the header level and at the line level.
• • Select the Order Number link from the Order Inquiry screen
Header (order) Information includes:
• • Return Number – Mercury’s return number
• • Return Status – Status of return request
• • Approval Status – Approval status of return request
• • Return To – Displays address to ship part(s) to
• • Return Notes – Enter return notes (ex. tracking number)
Line Level Information includes:
• • Part Number – Mercury item number
• • Item Name – Displays a description of the item
• • UOM – Displays the unit of measure for the item
• • Returned – Displays quantity to return
• • Return Reason – Displays the return reason entered on the request for the item
• • Status – Displays the status of the return
o Booked – Return Request has been received by Mercury
o Canceled – Return Request has been canceled
• • Order Number – Displays the original order number
• • Price – Displays the price of the item
• • Approval Status – Displays the approval status of the return
o Pending Approval – Return request has been received by Mercury and is awaiting review
o Rejected – Return request has been rejected by Mercury
o Approved – Awaiting Return – Return request has been approved by Mercury
Create a Return
Return Requests can be created and submitted on MercNET.
• Select Returns from the Orders menu
1. Select the Create Return button
2. Select either Order Number or Part Number from the drop-down menu and enter appropriate
information in the search field
3. Select Go
4. Select the Order Number from the search results list
5. Select the Return Items button
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6. Select the appropriate reason from the Return Reason drop-down menu
7. Enter the Return Quantity
8. Select Next
9. Verify that all information is correct and make any necessary changes
o Cancel Return – Select to cancel the return
o Add More Items – Select to add additional items
o Remove – Select to remove an item
o Return Reason – Select to change the reason for the return
o Quantity – Enter the new quantity and select recalculate to change the quantity
10. Select Submit Return
11. A confirmation screen will appear with a return number
Note: Do not send product back until the return request is approved.
Complete a Return
Complete returns on MercNET to receive credit or cancel returns that are no longer needed.
• Select Returns from the Orders menu
1. Select the Return Number for the return request in an Approved - Awaiting Return status
2. In the Return To section, the address to send the return to is listed
3. Enter any necessary information (ex. tracking number) in the Return Notes space
4. Select the Save button
Complete or Cancel a Pending Return
If the return request has not yet been submitted, it will be saved in the system to submit at a later time. To
access a started return, follow the steps below to complete or cancel it.
• Select Returns from the Orders menu
1. Select the Pending Return button
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2. Select the desired Return Number
3. The return details will display to be canceled, edited, or completed as needed
o Cancel Return – Select to cancel the return
o Add More Items – Select to add additional items
o Submit Return – Select to complete the return request and submit to Mercury for review
o Remove – Select to remove an item
o Return Reason – Select to change the reason for the return
o Quantity – Update the quantity and select Recalculate
Note: Do not send product back until the return request is approved.
Open Orders
Check the status of open orders for all orders that are not shipped, closed or cancelled. Open Orders include
backorders, future requested ship dates, orders started and not completed, and orders on credit hold.
• • Select Open Orders from the Orders menu
• • Search By – Search all open orders by a specific Order Number, Order Date, PO Number, B/O
(Backorder), or Requested Ship Date
• • Status – View list by order status
• • Date Range – Orders between specific date ranges
• • Select any column heading to sort the list in ascending or descending order
Results Display:
• • Order Number – Displays the order number
Note: If the order number is a link, the order is incomplete in the system. Select the order number to complete
or cancel the order.
• • Order Date – Displays the date the order was placed
• • PO Number – Displays the PO Number that was entered on the order
• • Booked Date – Displays the date the order was booked
• • Item Number – Displays the Mercury item number
• • Item Description – Displays the description of the item
• • Ord Qty (Ordered Quantity) – Displays the number of items ordered
20
• • Open Order Qty – Displays the number of items that have not been shipped
• • B/O – Displays Y (yes) or N (no) depending on if the item in on backorder
• • Requested Ship Date – Displays only if different than the order date
• • Estimated Availability Date – Displays the date an item will be available if it has not shipped
Note: Estimated Availability date is an estimate and may change. Contact your account Representative for a
more specific availability date.
• • Warehouse – Displays the warehouse from which the item will ship
• • Ship To – Displays the location to which the item will be shipped
• • Line Status – Displays the status of the line
o Entered – Date line was entered and submitted to Mercury Marine
o Booked – Line is ready for processing and allocation if product is available
o Awaiting Shipping – Check reserved quantity at line level, if reserved, item is ready for
shipment, if not reserved will stay in this status until picked
o Awaiting Receipt—Product is being shipped from another supplier and will be in this status
until the supplier ships and sends notification to Mercury at which time the line will move to a
closed status
o Awaiting Return – Return request started, waiting for return of item
o Awaiting Fulfillment — Line is a component of a kit and will be in this status as the order awaits
the components to be filled
o Picked — Lines has dropped to the warehouse. It is at this point that a delivery number is
assigned
o Shipped — Lines have been shipped from the warehouse to the customer
o Closed – Line invoiced
o Cancelled – Line cancelled by customer or Mercury
• • Credit Hold – Displays a Y (yes) or N (no) depending on your credit status
Cancel Backorder
Cancel items that have not yet been shipped and are not on credit hold.
1. Select item with a check mark in the Select column
2. Update quantity to desired amount (zero if cancelling item) in the Order Qty column
3. Select Update/Cancel
Non-Active Parts Inquiry
Non-Active Parts Inquiry is the place to look to find parts that are “No Longer Available” from Mercury, or are
“Fully Superseded”, but may be for sale from other Mercury customers.
• • Select Non-Active Parts Inquiry from the Orders Menu
1. Enter a Part Number
2. Select Search
21
The quantity and dealer information are displayed. Questions regarding these parts should be directed to the
selling dealer.
Non-Active Parts Update
• • Select Non-Active Parts Update from the Orders menu
1. Enter a Quantity
2. Enter the Part Number
3. Select Validate
After the parts are validated, they will be added to one of the following categories:
• • Acceptable Parts – Only parts that have status of FNLA (fully no longer available) or FSS (fully
superseded) are acceptable
• • Non-Acceptable Parts (ACT) – Parts that are still active and can be ordered from Mercury are not
eligible for this program
1. Select the Non-Acceptable Part
2. Re-enter the Part Number or select the Delete check box
3. Select Validate
• Unrecognized Parts (Invalid) – These parts have been entered incorrectly
1. Select Unrecognized Part
2. Re-enter the Part Number or select Delete
3. Select Validate
4. Select Add
5. To view the updated inventory, Select View/Update Inventory
• To update a quantity or delete an item, Select Delete or type in a new quantity, Select Update
22
Product Catalog
Browse the product catalog for end model numbers for MerCruiser, Inflatable, Racing, Propeller, and
MotorGuide products.
• • Select Product Catalog from the Orders menu
1. Select a product to search for by selecting the appropriate tab
2. Select the Product Family (i.e., Four Stroke, Two Stroke, Optimax,)
3. Continue selecting the options to browse to the listing of products
• • The listing of product is displayed
• • Select the Product Description link to view the specifics of the product
Purchase Report
Shows Parts & Accessories purchases for your dealership from Mercury – excludes Land ‘N’ Sea purchases.
• • Select Purchase Report from the Orders menu
1. Enter a Part Number and click Go --or--
2. Select a Product Line and click Go --or--
3. Select Mercury Defined Report and click Go --or--
4. Enter dates by selecting the calendar to search for Orders between and click Go --or—
5. Select the radio button for Yes or No to Display Purchases by Invoice Month
Service and Warranty
View warranty information, service and parts bulletins, and product history; submit product registrations and
warranty claims.
Product History
View product descriptions, open fix campaigns, registration information, and warranty history by serial
number.
• • Select Product History from the Service & Warranty menu
23
1. Enter a Serial Number
2. Select Submit
• • Product information displays the model description. If the engine is a part of a MerCruiser sterndrive
package, the drive and transom serial numbers will be displayed (if they were registered with the
engine).
• • If the engine has been registered, the owner’s information is displayed
• • The start and end dates of the original warranty period are displayed. The Manufacture Date is also
displayed referring to the date the product was manufactured.
Note: The grid at the bottom of the screen provides detailed information on “events” or transactions that
occurred on the product. Types of transactions include invoices, registration, warranty claims, Product
Protection plans, and fix campaigns.
• • To view detailed information, select a link in the Type column
Product Registration
Submit registrations on most serialized products including MotorGuide, Outboards, MerCruisers, and
Inflatables. Submitting online eliminates the need to mail in the registration card.
• • Select Product Registration from the Service & Warranty menu
1. Enter the Serial Number
2. Select Submit
24
3. Enter the Owner’s Name
Note: The Select Customer button allows you to autofill the owner’s information for a customer that you have
previously entered registrations for.
4. Enter the Owner’s Address
5. Enter the Owner’s E-mail Address
Note: If an e-mail address is not available, select ok to the disclaimer “Customer declines or e-mail information
is not available” upon submission.
6. Enter the Sale Date (Delivery Date)
7. Enter the Certificate Number (optional)
8. Select a Billing Option (optional)
Note: Certificate Number and Billing Option are only required if applying a Dealer’s Choice certificate to the
registration.
9. Select the Number of Engines
Note: If a number greater than 1 is selected, an additional section will appear at the bottom of the screen to
register additional engines to the same owner and boat.
10. Select Use
11. Select the Primary Water Type
12. Select Repower, Yes or No (optional)
13. Enter the Hull ID (optional)
Note: If the HULL ID is not available, select ok to the disclaimer “Customer declines or Hull ID is not available”
upon submission.
14. Select the Boat Type
15. Enter the Boat Length (optional)
16. Select the Hull Material
17. Enter the Boat Brand (optional)
18. Enter the Boat Model (optional)
19. Enter the Engine Hours (optional)
20. Select Submit
21. Select OK to complete the Pre-Delivery Inspection (PDI) form or select Cancel to return to the
Product Registration. The PDI link can be selected from the Service and Warranty menu to
complete at a later time (see PDI for details).
Warranty Entry
Warranty Entry is used to create new claims or warranty order requests on products that have been registered
to a customer, are in inventory, or on parts and accessories.
Note: Warranty Orders should be submitted to obtain parts for warranty services at special terms. If the job
cost is greater than $10,000, it should be completed through Mercury Technical Services.
• • Select Warranty Entry from the Service & Warranty menu
25
If you have any claims or warranty order requests on hold (claims that have been started, but not submitted)
they will be displayed here. To continue working on a claim that is on hold, select the serial number link to
open the claim.
Create a Warranty Order (Pre-Auth Request)
Only products that are within standard warranty or product protection periods or have an open fix bulletin
(recall) are eligible for warranty orders. Contact Technical Service for pre-authorizations for product out of
warranty or if any one part’s cost exceeds $10,000, dealer cost.
1. Enter the customer’s First Name (if applicable)
2. Enter the customer’s Last Name (if applicable)
3. Enter the Serial Number (if applicable)
4. Select Warranty Order (Pre-Auth Request)
5. Select the appropriate Claim Option(s)
o Select Stock Inventory if the product is not registered to a consumer. It is not necessary to
include a consumer name since the product has not been sold.
o Select Standard for an original engine component failure under warranty due to a defect in
material or workmanship
o Select P&A/Reman/Quicksilver for one of the following reasons:
▪ The part was not an original component of the engine but was installed upon engine
purchase (serial number required).
▪ The part was sold to a retail customer (serial number not required), either over the
counter or via a service work order and the part was defective. Purchase receipt or work
order copy required.
o Select MotorGuide if this request is for a MotorGuide trolling motor. If you select MotorGuide,
you will be prompted to enter the model number.
o If this is not a stock inventory, P&A, or MotorGuide request, select nothing
6. Select Create
26
7. Enter a Work Order number (optional)
8. Enter the Contact Name of the person Mercury Technical Services may contact should there be
questions regarding your request
9. Enter the Engine Hours (enter zero if hours of operation are not applicable to product)
10. Select Yes or No for work due to Corrosion
11. Enter the Failure Date or select the Calendar Button to select a date
12. Select a Fix Bulletin Number (if applicable—the fix bulletin number will be displayed only if it is
open)
13. Enter the Symptoms
14. Enter the Diagnosis
15. Enter the Solution
16. Enter the Description of Failure. This field will be automatically filled in if you selected a fix bulletin
in the General Section.
17. Enter the Qty
18. Enter the Item Number
19. Select the checkbox for “I understand all parts will be ordered”
Note: Only enter the parts that you will need to order from Mercury to complete this job. Once this request is
approved, these parts will automatically be ordered for you. You will be able to add additional parts used from
your inventory after the pre-auth request is approved.
27
• • If Flat Rate codes are known, type them in the Rate Code field. When you’re finished entering the
codes, the Description and Hours will fill in automatically. Also, if referencing a flat rate book, the
hours may have been updated since publication. MercNET will automatically update any incorrect
hours once the request is submitted.
20. Select the Select Labor Rate button. Labor Codes are limited to three. If more are needed, NJC (No
Job Code) should be used. NJC is limited to 20 hours and should be explained in the Detailed
Description of Failure box.
Note: The Select Labor Rate button will not appear if this is a P&A claim with the generic serial number. If you
need to claim labor, delete this request and re-enter it using the actual engine serial number.
21. Select the checkbox for “I understand submission of this Warranty Order (Pre-Auth Request) does
NOT guarantee payment of a claim.”
22. Select Submit and the request will be submitted to Mercury
Note: If you are unable to complete a request for any reason, select Save as Draft before moving on to other
functions of MercNET.
Create a Claim
1. Enter the Customer’s First Name
2. Enter the Customer’s Last Name
3. Enter the Serial Number
4. Select Claim
5. Select the appropriate Claim Option(s)
o Select Stock Inventory if the product is not registered to a consumer. It is not necessary to
include a consumer name since the product has not been sold.
o Select Standard for an original engine component failure under warranty due to a defect in
material or workmanship
o Select P&A/Reman/Quicksilver for one of the following reasons:
▪ The part was not an original component of the engine but was installed upon engine
purchase. Serial Number required.
▪ The part was sold to a retail customer (serial number not required), either over the
counter or via a service work order, and the part was defective. Purchase receipt or
work order copy required.
▪ The claim is for a Certified Pre-Owned engine
o Select MotorGuide if this claim is for a MotorGuide trolling motor. If MotorGuide is selected, a
prompt will display to enter the model number.
o If this is not a Stock Inventory, P&A, or MotorGuide claim, select nothing
6. Select Create
28
7. Enter a Work Order number (optional)
8. Enter the Engine Hours (enter zero if hours of operation are not applicable to product)
9. Select Yes or No for work due to Corrosion
10. Select Yes or No for work due to Emissions
11. Enter the Failure Date or select the Calendar Button to select a date
12. Select a Fix Bulletin Number (if applicable). The fix bulletin number will be displayed only if it is
open.
13. Enter the Work Completed Date
14. Enter the Description of Failure. This field will be automatically filled in if you selected a fix bulletin
in the General Section.
15. Enter the Qty
16. Enter the Item Number(s)
17. Enter any non-standard items including Freight, Outside Labor/Fees, Haulage, or Travel if
applicable
29
• • If Flat Rate codes are known, type them in the Rate Code field. When you are finished entering the
codes, the Description and Hours will fill in automatically. Also, if referencing a flat rate book, the
hours may have been updated since publication. MercNET will automatically update any incorrect
hours once the request is submitted.
18. Select the Select Labor Rate button. Labor Codes are limited to three. If more are needed, NJC (No
Job Code) should be used. NJC is limited to 20 hours and should be explained in the Detailed
Description of Failure box.
19. Select Submit and the request will be submitted to Mercury
Note: If you are unable to complete a request for any reason, select Save as Draft before moving on to other
functions of MercNET.
Warranty Inquiry
Warranty Inquiry is used to view open claims such as warranty orders/pre-authorizations, corrections
requested, or parts return requested claims. Paid, Cancelled, or Denied claims can also be viewed.
• • Select Warranty Inquiry under the Service and Warranty menu
Open Claims
Open Claims are any claims (including pre-authorized claims) that have not been paid, cancelled, or denied. By
default, open claims are displayed first.
Completing an Open Claim
Follow these instructions to complete a pre-authorized or correction requested claim. Correction Requested
claims are highlighted in red.
1. Select the serial number link of the claim to complete
30
2. Enter the requested information. For example, if this is a Correction Requested claim, read the
Detailed Description of Failure. The warranty processor will indicate what needs to be corrected.
3. Select Submit
Completing a Parts Return Requested Claim
Follow these instructions to complete a Parts Return Requested claim. Parts Return Requested claims are
highlighted in yellow.
1. Select the Claim Number
2. Enter the Parts Return Date
3. Enter the Parts Return Tracking Number
4. Select Print Claim to view a printer-friendly format of the claim
5. Select File→ Print in the browser to print a copy of the claim. Send this copy along with the
requested parts back to the specified address on the claim for processing.
Closed Claims
Closed claims are claims that have been paid, cancelled, or denied.
1. Select Closed from the drop-down menu under View to view closed claims (if applicable)
2. Select Search By option from the drop-down menu
3. Select the Serial Number link to view detailed information
31
Literature
View a listing of available documents associated with a specific engine, including service bulletins, parts
bulletins, parts catalogs, service manuals, owners’ manuals and installation drawings.
• • Select Literature from the Service & Warranty menu and select I Agree to the terms
Search by Bulletin Number or Serial Number
1. Enter the Bulletin Number, Serial Number, Product Line and Year, or Document Item Number
2. Select the language (if applicable)
3. Select Continue
4. Select the document number link to view the PDF document
Search by Product Line and Year
1. Select a Product Line from the drop-down menu
2. Select a Year from the drop-down menu
3. Select Continue
4. Select a Horsepower from the drop down
5. Select a Model Number link
6. Select the document number link
• • A second browser window will open the document with Adobe Acrobat Reader
Technical Assistance
Request a call back from Mercury technical assistance personnel. Requests submitted via MercNET will receive
priority call back.
• • Select Technical Assistance from the Service & Warranty menu
Create a New Request
1. Enter the Product Serial Number
• • Select the MotorGuide check box if it is a MotorGuide trolling motor serial number
2. Select Create Request
32
Note: All fields in red are required
3. Enter a Contact Name (the person that Technical Services will call back)
4. Verify the Contact Phone number
5. Enter a Description of Failure
6. Enter a List Diagnosis, Suspected Cause of Failure, Repairs Already Performed, and Explanation
(optional)
7. Select Submit Request
• • A representative from Mercury Technical Service will call you as soon as possible
View Requests
View the Technical Assistance requests that were created in MercNET.
1. Select a search option
2. Select Refresh Display
3. Select the Reference Number link to view your request
Note: This is for viewing purposes only. You will not be able to update the original request.
Pre-Delivery Inspection (PDI)
Pre-Delivery Inspections (PDI) should be completed for each engine sold. This confirms to Mercury that an
inspection has been completed. PDIs can be submitted prior to registering an engine or through Product
Registration. However, PDI detail needs to be completed after the product is registered.
• • Select PDI/CDI from the Service & Warranty menu
1. Enter the Serial Number
33
2. Select Continue
3. Complete the form and select Submit
• • When the PDI is submitted, a PDI link will display in Product History
Service Log
• • Select Service Log from the Service & Warranty menu
1. Enter the Serial Number
2. Select Submit
The history of service work is displayed (if any has been entered) along with customer information and
product information
3. Select the Service Type
4. Select Edit Service to enter the work performed
5. Enter the Date of service, work order, engine hours, Tech ID, and any comments associated with
the service work performed (optional)
6. Select Save
• • The Service Log will be updated to reflect the entry just submitted.
Flat Rate Inquiry
Allows you to search for Warranty Flat Rate Codes by either Serial Number, Model Number, or by Product Line
& Year Search
34
• Select Flat Rate Inquiry from the Service & Warranty menu
1 1. . Select I agree if you accept the terms
2 2. . Select desired Search By: Serial Number, Model Number, or Product Line & Year
3 3. . Select desired View option: All to view all components or Engine Component to view one specific
component at a time
Save as PDF
1 1. . Select Save as PDF
2 2. . Select desired Save In location
3 3. . Select Save
4 4. . Browse to Save In location selected
5 5. . Open Flat Rate Inquiry.pdf file
Links
Quick easy access to various Brunswick sponsored websites and news articles, through our direct links.
Sales
View current sales programs and promotions and generate consumer list/labels.
Registration Summary
View a detailed report of all products that have been registered within the past three years.
• • Select Registration Summary from the Sales menu
1. Display Calendar Year – Displays a calendar year view of total registrations
2. View Detail Levels – Drills down the report into more specific detail for the type of product that
you choose
35
Programs/Promotions
View various details of current Mercury Sales Programs and Promotions
• Select Programs/Promotions from the Sales menu
Select the desired link to view the specific program or promotion’s details
Registration Inquiry
Generates a list of registered engines and provides consumer’s contact information.
• Select Registration Inquiry from the Sales menu
1. Enter the dates of sale you would like to view in Sale Date Range
2. Choose the Product Line you want to display from the drip down menu, default is all product lines
3. Select the Fields to Display
4. Choose the Region in which the consumer is located, default is all regions
5. Select Submit
Mercury TDS-Premium Registration
This is a link that will take you to the website to register the TDS-Premium system
Security
The Secondary Security allows you to view the secondary users added to your MercNET account. The primary
account user can create new secondary users and update any of the existing secondary users account access
and restrictions.
Secondary Security
View, create, and edit secondary account users.
• • Select Secondary Security from the Security menu
36
Create New User
1. Select Create Contact
2. Enter user’s information
3. Check the appropriate privileges
4. Select Update
Update a Secondary User
1. Select the Update link for the appropriate user
2. Change user’s information (if applicable)
3. Enter an end-date to terminate user’s access to MercNET (if applicable)
4. Change privileges (if applicable)
5. Select Update
Credit
Review the status of your Account, link to your Finance Company account, view and Print invoices and
statements, make payments online, and search and sort to find information quickly.
• • Select My Account from the Credit menu
37
Customer Search Displays your active accounts with Mercury
• • Search By – Allows you to search for specific transactions on the account by choosing a specific
transaction type, typing in the search for, and selecting Go
• • Address Types:
o All Locations – Lists all transactions on both Mercury’s open account and the third-party
financial institution
o Bill To – Lists all transactions for the third-party financial institution only
o Bill To/Ship To – Lists all transactions for Mercury’s open account
• • Select the Account Summary icon for the appropriate account
My Account
Account Summary
• • Account Balance – Displays current balance as of today
• • Overdue Receivables – Displays invoices that are beyond their due dates
• • Total Open Receivables – Displays all invoices that are open
• • Open Payments – Displays unapplied payments
• • Unapplied Credit Memos – Displays unapplied credit memos
• • Account Balance – Displays current balance as of today
• • Pending Credit Requests – Displays disputes pending review by Mercury
• • Discount Alerts – Displays all invoices with eligible cash discounts and due dates
• • Dispute Status – Displays all credit memo requests
• • Finance Companies – Displays links to finance companies
• • Select the Account Tab to view Account Summary
38
Account Details
Search for Transactions
• • Status – Any Status, closed, open/pending/or overdue
• • Transaction Class – All receivables, all transactions, credit memos, debit memos, credit requests,
invoices, and payments
• • Transaction Amount From/To – Enter the specific dollar amounts
• • Transaction Date From/To – Enter the specific dates
• • Due Date From/To – Enter the specific dates
Select transactions to be viewed by selecting the Select All link to view all transactions or Select None to
deselect a transaction you do not want to see. After selecting the transactions, there are several options to
choose from:
• • Pay – Displays a list of transactions
• • Add to Transaction List – Creates a list of transactions to print, apply credits, or make payments.
• • Apply Credits – Allows you to apply credit memos to invoices
• • Print Invoices – Sends all selected invoices to print queue
• • Recalculate – Calculates totals of selected transactions, original dollar amounts, and remaining amount
due
• • Export – Exports transaction details in selected format
Pay Statement
Will allow you to pay your current Mercury Marine statement.
From Account Summary
1. Select My Account
2. Select the Account Summary glasses
Note: The Bill To, Ship To address type will display Mercury transactions
3. Select Pay Statement
39
4. Select Pay
5. Verify the Payment Information and the Installment Summary
Note: The payment information is defaulted to the bank account that you have used for previous payments
6. Select Apply
Note: A confirmation with the payment number is displayed
From Print Statement Parameter Page
1. Select My Account
2. Select the Account Summary glasses
Note: The Bill To, Ship To address type will display Mercury transactions
3. Select Account Tab
4. Select Print Statement
5. Select current Statement Period
6. Select Submit
7. Select Pay Statement
8. Select Pay
9. Verify the Payment Information and the Installment Summary
Note: The payment information is defaulted to the bank account that you have used for previous payments
10. Select Apply
Note: A confirmation with the payment number is displayed
11. Select View Payment to view the details of the payment that was processed
Make a Payment
Pay invoices using an automatic draw from a bank account
1. Select the invoices that you want to pay
2. Select the Pay button
40
• • Advanced Payment – Allows you to change the default payment options that are displayed.
3. Select Apply
4. Select the View Payment link to view the payment application
Apply Credits
Apply open credit memos to open invoices.
1. Select the credit memo(s) and invoice(s) that need to be applied
2. Select Apply Credits
Select Transactions Screen
• • The amount of the Total Credit Memos Selected is displayed at the top of the screen (total amount of
the credit memos must match the total amount of invoices)
• • If total of the credit memos is greater than the total invoices (on this screen), nothing needs to be
changed. If the total credit memos are less than the total invoices, the Application Amount needs to be
changed to make the invoices equal the total credit memos.
• • If the Application Amount is changed, select Recalculate
3. Select Next
Select Credits Screen
• • If the total invoices and credit memos do not equal, change the Application Amount for the credit
memos selected and select Recalculate
4. Select Next
Review Screen
41
5. Review the transaction
6. Select Apply
• • If an invoice has a balance remaining, a screen will appear asking if you want to pay the invoice at this
time
Print Invoices
Print an invoice or credit memo for use at any time.
1. Select the transactions to be printed by placing a checkmark in the Select box
2. Select Print Invoice
3. Select Refresh until an icon appears under the Output column
Note: Selecting Refresh may need to be done several times.
4. Select the icon ( ) under the output column
The file is opened, and the transactions are displayed to be printed.
Print Statements
Print your statements for use at any time.
1. Select the Account Details Tab
2. Select Print Statement
3. Select the Statement Period
4. Select Submit
5. Select Refresh until an icon appears under the Output column
Note: Selecting Refresh may need to be done several times.
6. Select the icon ( ) under the Output column
The file is opened, and the transaction is displayed to be printed.
Export Transactions
Export all transactions to a specified format for ease of use.
1. Select the transactions to be exported
Note: If you don’t select any transactions it will export all transactions.
2. Select Export
Handy Tools
Tools used to help with day to day business, including Contact Us/Email, Forms, Resources, and Change
Password
Contact Us/Email
Contact Us/Email gives you the capability to email direct contacts within Mercury Marine, to help resolve your
questions or issues promptly.
• • Select Contact Us/Email from the Handy Tools menu to view contact information for various
departments of Mercury Marine
42
Forms
Print forms that can be used at your business, including Competitive Angling, CSI, Sales, and Service forms.
• • Select Forms from the Handy Tools menu
1. Select the category (Credit Forms, Sales Forms, etc.)
2. Select the desired form to view
Resources
Select from a variety of resources used by Mercury, including Frequently Asked Questions, Logos and Images,
the Rigging Configurator, Prop Selector, and much more.
• • Select Resources from the Handy Tools menu
o MercNET – The MercNET section provides minimum system requirements, Reference Tools and
User’s Guides.
o EPC / Pricebook – The EPC / Pricebook section provides EzParts5 Pricebook Installer, DMS
Business Software Listing, and other useful EPC information.
o Mercury – The Mercury section provides miscellaneous information such as Logos and Images
(Digital Asset Manager), Mercury Product Knowledge App information, SDS Sheets, and the
Policy and Procedure Manual.
o CDS G3 – The CDS G3 section provides a link to download G3.
o Service – The Service section provides information and tools broken down by product line,
which includes Prop Selector, Rigging Information, Service Reference Tools, and Warranty
Information.
o Sales – The Sales section provides the current Accessories Guide, Parts Guide, Product
Information and other sales information.
o MercNET Training Videos – The MercNET Training Videos section provides training videos for
basic functionality of MercNET and the EzParts5 EPC.
o Mercury University – The Mercury University section provides the current course catalog for
Mercury University.
Change Password
Select change password if you wish to change your current password. Remember when setting up a new
password, it needs to contain 3 out of the 4 types of characters discussed earlier.
43
[email protected]
800-556-4327 / (920) 929-5050
mercnet.mercurymarine.com
Connect. Manage. Achieve.
©2020, MERCURY MARINE. A division of Brunswick Corporate. All Rights reserved.
8M0104621_LA-ENG
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