2022 Annual Learning and Development Plan

2022

Annual
Learning &
Development
Plan

HR and Learning & Development



ANNUAL LEARNING & DEVELOPMENT PLAN

Table of Contents

PAGE 3

Introduction

PAGE 4

Learning & Development Objectives and Goals

PAGE 5

Learning & Development Council

PAGE 7

2022 Training Schedule

PAGE 9

Mandatory Training

PAGE 10

Management & Leadership Training

PAGE 11

Business Skills

PAGE 12

Cornerstone OnDemand (CSOD)

PAGE 13

Certifications & Designations

PAGE 14

Non-mandatory Training

PAGE 15

Resources

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LEARNING & PROFESSIONAL DEVELOPMENT

Introduction

LEARN SOMETHING NEW TODAY

An organization's success and Our Learning and Professional When the companyʼs performed
longevity are dependent on the Development Program is an well, itʼs easy to find inspiration
knowledge and skill additional channel to align in the successes, but itʼs far
of its employees. Rapid change employee development with harder to find a constructive
requires a skilled and Association strategies and message when things have gone
knowledgeable workforce outcomes across individuals, badly – though this is exactly
with employees who are groups and teams, allowing us to when you need to inspire
adaptable, flexible, and focused create an environment that employees the most.
on the future. continuously develops
employees. For details of the Association's
The Associationʼs success in part Learning and Professional
relies on systematically This Annual Learning & Development Policy, go to the
developing employees to Development Plan summarizes Employee Reference Drive (W:)
maximize knowledge and skills. the components of the Learning under Operating Manuals >
and Professional Program and Human Resources > Learning
specifies the learning and and Development > Learning
development opportunities for and Professional Development
2022. Policy.

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OUR ASSOCIATION'S

Learning & Development
Objectives and Goal

Program Objective
The Association has created its Learning and
Professional Development Program to meet the
following objectives:

Attract, develop and retain a knowledgeable and
skilled workforce;
Compete with private insurers for talent and skills;
Create a learning environment to continuously
enhance employee knowledge, ability, and skill
Program Goal
The goal of professional development is to equip
employees with relevant development experiences
that improve performance through talent
development, professional support, and leadership
development with the goal of creating an
environment that enables continuous learning.

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INTRODUCING OUR 2022

Learning &
Development
Council

What is the Learning & Development Council (LDC)?
The Learning and Development Council serves as an
enterprise resource group responsible for developing
and implementing the Associationʼs learning and
development strategy. The LDC promotes training best
practices and operational and costs efficiencies through
resource sharing and collaboration. The LDC is a
representative of each department to assess employee
learning and development needs and share the needs to
Human Resources.

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MEET YOUR
COUNCIL MEMBERS

Jesus Guerrero
Accounting

Jeff Rech Marie Leung
Claims Human Resources

Lupe Delgado-Lopez
Communications &
Legislative Affairs

Sarah Gustafson
Communications &
Legislative Affairs

Jessica Gipson
Information Technology

Sonya Palmer
Legal & Compliance

REACH OUT TO THE Jessica Davidson
REPRESENTATIVE OF Operations
YOUR DEPARTMENT
FOR ANY QUESTIONS. Kristina Donley
Underwriting
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INSTRUCTOR-LED TRAINING

2022 Schedule

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OVERVIEW 6 6

Wellness Management
Wednesdays Learning
Lunches

2 1

Business Skills Rights &
Training for all Responsibilities

employees refresher

INSTRUCTOR-LED TRAINING

2022 Schedule Details

TRAINING OCCURRENCE DURATION REQUIRED?
Wellness Wednesday 1st Wednesday
Management Learning Lunch of every other 1 hour Non-mandatory
Business Skills Training
Rights & Responsibilities Refresher month 1-1.5 hours Non-mandatory
2nd Wednesday
of every other 1.5 hours Non-mandatory

month 1.5 hours Mandatory

Semi-Annual

One session
May 24-26

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2022

MANDATORY TRAINING

ALL EMPLOYEES All employees will attend an instructor-led
webinar. This is a refresher of the Rights &
Rights & Responsibilities training conducted in 2021.
Responsibilities Topics include the updates of:
Refresher
(1.5 hours) Ethics Policy
Pandemic and Telework Policies
Information Security Policy
Learning & Professional Development Policy

NEW EMPLOYEES New employees are required to attend this
two-day virtual webinar led by Human
New Employee Resources which provides the new employee
Orientation with a broader understanding of what being
(4.5 hours) an employee of the Association means.

New Hire Training This instructor-led webinar, presented by our
(6 hours) Legal & Compliance department, is designed
to educate new employees on the
TWIA 101 Associationʼs organization, culture, and
(2 hours) policies/procedures.

E-Learning curriculum with three modules to
be completed in the first thirty days of
employment:
1) Who Are We?
2) What Do You Need to Know?
3) Tools & Resources
These courses and materials give an overview
of the Association, resources, and provide
mandatory trainings (Rights &
Responsibilities).

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2022

MANAGEMENT &
LEADERSHIP TRAINING

ALL MANAGERS This monthly session focuses on manager
training presented by external vendors and
Learning Lunch internal speakers.
(1-1.5 hours)

NEW MANAGERS This orientation is for leaders new to the
Association or promoted to their first
New Leader leadership role. This course is designed to
Orientation give new leaders important information and
(2 hours) tools to aid in their success and provide
knowledge needed to effectively perform
New Supervisor their duties.
Training
(.5 hour) eLearning curriculum on transitioning from
employee to manager and the basics of
becoming a new supervisor.

HR Law for eLearning curriculum to refresh and educate
Managers management on employment laws to
(1.8 hours) mitigate risks that will impact their teams.

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2022

BUSINESS SKILLS

ALL EMPLOYEES The Association will host a communication-
focused virtual instructor-led training that will:
Teleworking
Strategies Discuss the benefits and challenges
(1.5 hours) associated with working remotely
Share best practices for teleworking
Suggest ways for staying connected with
teammates and staying engaged

Solving Problems The Association will also host a critical thinking
Using Critical skills-based virtual instructor-led training that
Thinking and will help employees learn how to:
Creativity
(1.5 hours) Articulate the intimate connection between
critical thinking and creative thinking.
Recognize the importance of defining the
right problem.
Apply a variety of problem-solving
approaches to real-life challenges.
Integrate creative and critical thinking to
create a personal action plan specific to
problem solving.

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CORNERSTONE
ONDEMAND (CSOD)

9,000+ eLearning With over 9,000 eLearning courses,
courses Cornerstone has many business skills videos
to help employees improve and learn new
Playlists skill sets professionally and personally.
These courses can be added to the
Curriculums employee's individual development plan.

Individual Employees can create or follow playlists to
Development Plan track and watch courses. CSOD also has
different curriculums curated on different
topics of knowledge, skills, and
competencies.

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2022

CERTIFICATIONS &
DESIGNATIONS

Insurance Certifications and Designations are a
Certifications & component of the Association Learning and
Designations Development Program Policy. The Association
offers sponsorship and professional
development incentives for most insurance
related certifications and designations
provided through The Institutes.

Non-Insurance TWIA/TFPA encourages employees to
Certifications & complete certifications and designations that
Designations will benefit both employees and
policyholders. Courses, certifications and
designations in some fields not exclusively
related to insurance (e.g., CPA, PMP, MCSE)
may be considered for sponsorship on the
approval of managers and department Vice
Presidents; all Professional Development
incentives must be approved by the General
Manager.

Additional details are located in
the Learning and Professional
Development Policy. The policy
includes appendices A, B, and C,
which are necessary forms for

certification programs.

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2022

NON-MANDATORY
TRAINING

DESIGNATED EMPLOYEES

Emergency These sessions are for current Association
Responder emergency responders who may need to update
Training their certifications and for new emergency
(7 hours) responders. The following trainings are now held
virtually:
ALL EMPLOYEES
Emergency Preparedness & Response
Wellness Fire Prevention & Response
Wednesdays Active Shooter/Active Threat: How to Survive
(1 hour) Heartsaver® First Aid CPR AED Certification

The Steps to Wellness program is held virtually
every other month that follows the three pillars
of wellness:

Physical
Mental
Financial

Participation must be cleared with manager
before registering.

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RESOURCES

The following resources can be found in the
Employee Reference Drive (W:) > Operating
Manuals > Human Resources > Learning &
Development
Learning & Professional Development Policy
Learning & Professional Development Forms
Quick Reference Guides
Email [email protected] for any questions.

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