Contract Caterers Brochure (v0521)

24

YEARS
EXPERIENCE

KYLEMARK

Uniform Workwear Since 1997

THE COMPLETE

UNIFORM BUYING
SOLUTION

FOR

HOSPITALITY
GROUPS &
CONTRACT
CATERERS

Specialist in multi-site,
multi-employee bespoke uniform
ordering for the catering industry



OVER TWO DECADES

OF

EXPERIENCE

Established 1997 we have grown to be a trusted supplier of

corporate clothing and workwear across the UK

Employing a dedicated and skilled CONTENTS
workforce with years of experience
in a wide variety of fields, we aim to Making Uniform Buying Simple 02
give you a smooth and easy journey, Our Unique Service 04
whether discovering a whole new New Uniform Rollout 05
company look or just updating an
established style. Uniform Customisation 08
Bespoke Uniforms 10
Operating from our own premises, Testimonial 11
all our embroidery and printing is Case Study 12
done in-house to ensure consistent, Uniform Buyer 14
excellent quality of product. Our Customers 15
Supplier Standards 16
We are here to make your life easier
and with experience second to none
you can be sure we’ll give you the
best advice every time.

KYLEMARK

MAKING County Leather Halter
UNIFORM Cross Back Bib Apron
BUYING In Denim
SIMPLE

01

Kylemark can help streamline this A DEDICATED
time consuming process and make it
relatively hassle free. We have many UNIFORM
years experience in dealing with multi- ORDERING
site, multi-department businesses with
some of our biggest clients using our SYSTEM
online uniform management system
every day. It can be a stressful business making sure your
employees are kitted out in a stylish, practical
From the initial concept of your design uniform that shows them at their best. And it can
to the delivery of individual ‘employee be especially difficult when you’re dealing with
packs’ we can help you at every step, multiple sites spread throughout the country.
making sure everything runs smoothly
with as little stress as possible. 02

KYLEMARK

THE SERVICE
WE PROVIDE

03 In-house County Leather Halter
alterations service Bib Apron In Putty

Design Advice & Consultation OUR UNIQUE
Dedicated Account Manager SERVICE DESIGNED
Quarterly Review Meetings
Personalised Customer Portal FOR YOU
with Uniform Buyer
Comprehensive Reports System At Kylemark we strive to give an
Delivery in Individual Wearer Packs all round inclusive service when
Multi-site Multi-department ordering staff uniforms, making
Easy Returns/Exchanges Procedure the experience as streamlined and
Delivery Direct by Kylemark or DPD
In-house Alterations and Branding practical as possible.
Non-standard Sizes Catered For
Fast Turn-arounds for Key Customers 04

KYLEMARK

A TYPICAL PROCESS
FOR A

NEW UNIFORM
ROLL-OUT

From the initial concept of your design to the
delivery of individual ‘employee packs’ we can
help you at every step

1STEP 2STEP 3STEP 4STEP

INITIAL IDEAS WEARER SIZING SETS
CONSULTATION & SAMPLES TRIAL & PLACING ORDERS

Your dedicated account Drawing from experience we Your chosen uniform range Sizing sets are made
manager will visit will present ideas, options can be trialled by key available. Orders are placed
to understand your and samples to fit your
requirements and budget and aspirations for members of your team and through our personalised
preferences. your uniform. feedback provides a chance bespoke web portal,
“Uniformbuyer”.
to fine tune the selection.

05

KYLEMARK

5STEP 6STEP 7STEP 8STEP

INDIVIDUAL DELIVERY RETURNS ONGOING ACCOUNT
BAGS & EXCHANGES MANAGEMENT
We can deliver to single
‘Wearer packs” are or multiple locations. All Returns and Exchanges Regular liaison with your
shipped for every deliveries & returns are can be dealt with easily dedicated account manager,
individual employee made by our own delivery through our “Uniformbuyer”
with their name and van or by DPD Couriers. management system. review meetings and full
management reporting through
department.
Uniformbuyer web portal.

06

Thousands of
Colours of Thread

In-house State of the art Tajima
alterations service Embroidery Machines

07

UNIFORM
CUSTOMISATION

Kylemark offer a wide range of Corporate Wear & Workwear across all sectors.

Personalising your Staff Uniform by embroidery or print is a tried and tested way to promote your brand, creating a
strong team bond within your staff.

Kylemark has an In-House Embroidery and Printing facility which can process over 1000 garments per day ensuring your
staff uniform performs as good as it looks and is delivered within a short time scale, meeting your business needs at an
economical cost.

EMBROIDERY

Embroidery is by far the most popular. It’s ideal for reproducing anything from a simple one colour logo to complex multi
coloured designs. Hard wearing and able to withstand multiple washes, embroidery lasts the test of time better than any

other branding process. With no minimum order and a low set-up cost it’s first choice for most of our customers.

PRINTING & TRANSFERS

Printing can be broken down into several different processes and the kind we use will be dependent on type of garment,
complexity of design and volume. Together we can decide which method will work best for you. Whether it’s Screen Printing,
Digital Print, Cad Cut or Heat Seal Transfers, we will produce everything in house giving us great control over the whole processes.

LEATHER EMBOSSING & LASER ETCHING

This process gives a superb 3-dimensional look to leather products. By either creating a metal die stamp which
is then heated and pneumatic pressed into the leather or using a laser to burn the design giving a relief of your

emblem or logo. This is a very classy way of enhancing your brand image on leather garments.

TAX TABBING

Tax Tabbing is a simple way of making logo free uniforms tax exempt. Including this subtle form of branding
changes the uniform class from staff ‘fringe benefit’ and hence taxable to tax free ‘work wear’. These tabs can be

attached to a wide variety of garments in various positions and are ideal for corporate wear.

KYLEMARK 08

09

If you’re looking for something a BESPOKE
little bit different, something that’s UNIFORMS
not available off the shelf, we have
a bespoke staff uniform design and Stand out from your competition with a
manufacturing service to help make bespoke, unique style for your business.
your team look amazing. Available
for larger orders, Kylemark will work
with you from concept to completion,
helping with all the inevitable
questions you’ll have along the way.

01 First, choose fabrics, materials and colours to
specifically suit your needs.

02 Our design team will then provide artist
impressions of your garments, with ideas of how
the finished uniform may look.

03 After the initial development stage we will supply
you with samples of your garments for your
approval before the full order is placed.

We can also customise off the shelf garments to give that one of a kind look.

KYLEMARK 10

TESTIMONIAL

“The teams all love their new
uniform and clients love it as
well.”

The feedback regarding Kylemark
has been brilliant - the managers
have said it is easy to order and
individual named packages make
it so much easier. Returns are easy
and the company are great if there
are any issues such as queries, sizes
or missing items; the Kylemark team
are very efficient.

Also the quality of the garments
and the bespoke embroidery service
to suit the needs of our individual
schools has been outstanding.
Nothing is too much trouble.

One manager with 30 years
Compass service said, “It is the best
Compass supplier I have ever dealt
with.”

Many thanks for everything you
have done to support the delivery
of our new Chartwells Independent
uniforms.”

Julie Bibby

Regional Manager
Chartwells Independent

11

125 A CASE STUDY FOR

sites uk wide CHARTWELLS
INDEPENDENT
2000
PART OF
employees

20,000

garments

Chartwells supply meals and housekeeping to independent schools all over the country and is relied upon in countless 12
senior, prep and boarding schools. Their no compromise ethos is also expected in their staff’s appearance.

Chartwells called us on the back of a recommendation from one of their sister companies, Restaurant Associates. We
learned the company were in the process of re-branding a whole new corporate image, known as the Whisk Project.

Chartwells knew exactly their requirements so it was easy to initially supply a range of garment samples to be assessed
for quality and style. We then went on to produce the fully embroidered or tax tabbed uniform range for Management,
Customer Service, Chefs, Porters and Stores. This collection included a wide range of garments, from Corporate suits,
shirts, trousers and dresses to Hospitality aprons, polos, cargo pants and waistcoats, as well as an assortment of jackets
and accessories.

The range was then presented to the Chartwells Managers at Food Festivals in both London and Bristol. In conjunction
with this presentation we created a 32 page Ordering Guide with the initial uniform range and how to order online
through our popular Uniform Buyer system.

At the end of August, ready for the start of the new term, Uniform Buyer went live. Supplying over 120 units UK wide we
initially opened a four week ordering window that guaranteed uniform delivery by the start of the school year.

Every piece of uniform was branded, whether with embroidery or tax tab; more than
20,000 garments.

The Uniform Buyer system ensured each individual employee, over 2000 of them, received their personal ‘wearer pack’
bagged with only their own specific uniform.

The feedback from Chartwells Independent has been overwhelmingly positive. Chartwells Independent demanded a
great service, as they should, and that’s what they get from Kylemark.

KYLEMARK

13

UNIFORM BUYER

MAKES ORDERING YOUR

STAFF UNIFORMS SIMPLE

01 24/7 ACCESS FOR PLACING & In any large organisation saving
TRACKING ORDERS time is always a blessing and

02 COMPLETE VISIBILITY OF ALL ordering staff uniforms can be a
ORDER ACTIVITY FOR MANAGERS lengthy process.

03 100% ACCURACY Uniform Buyer allows you to
& ACCOUNTABILITY manage your uniforms across
multiple sites, departments and
04 VISIBILITY OF ORDER STATUS roles, whilst keeping total control.
& ORDER HISTORY It’s a fully customised buying
portal which allows you simple, fast
05 ORDER BY WEARER & RECEIVE ordering of your pre-determined
ORDERS IN WEARER PACKS uniform styles across a large team.

06 VARYING PERMISSION LEVELS
FOR ORDERING

07 FULLY INTEGRATED SYSTEM
FROM ORDER TO INVOICE

08 ACCESS TO REPORTS
ON SPEND, ETC.

KYLEMARK 14

Jacqui Kenneth OUR SATISFIED
CUSTOMERS
YOUR
DEDICATED Some of our biggest customers use us every day
ACCOUNTS and we are committed to giving them a service that
MANAGER: cannot be beaten.

Jacqui has many years experience
in sourcing and managing new
uniforms for businesses in leisure,
travel, hospitality and tourism.
Jacqui’s undoubted knowledge
helps her recognise industry
trends and her finely tuned colour
palette gives her a great eye for
detail to help create the right look
for any corporate staff uniform.

Contact: Reference contacts available on request
Tel: 01292 618 344
Email: [email protected]

15

SUPPLIER
ETHICAL STANDARDS

At Kylemark we take our ethical standards seriously and have fully researched our suppliers
ethical policies, making sure they are in alignment with our own.

Supplier Company Accreditations

A more comprehensive document is available on request.

KYLEMARK 16

KYLEMARK

Uniform Workwear Since 1997

Newton Mill
45 Green Street

Ayr KA8 8BQ
tel 01292 618344
fax 01292 618322
email [email protected]

www.kylemark.co.uk