November 2022 CyPress Newsletter

The North Cy-Press

A Monthly Employee Newsletter

November 2022

Our CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.
mission

Above all else,
we are committed
to the care and
improvement of
human life.

2 About HCA Healthcare

Letter from Jim Brown, CEO

Thank you for taking time to complete the Vital Voices engagement survey conducted in October. HCA North Cypress’ overall engagement index
improved by one point to 84. This marks the fifth consecutive survey in which our engagement has improved and represents an all-time high
our facility. Engagement amongst Nursing remained the same survey-to-survey at 79. Participation equaled that of the May survey with 67% of
us providing feedback. In total, we received 706 comments of which 85% were of a positive nature.

Our engagement index of 84 was the fourth best in our division and our participation was the second highest. Our division also had an overall
engagement index of 84. HCA Gulf Coast Division’s engagement index was the highest amongst all divisions in our company.

For the specific areas surveyed, nine of eleven categories improved. Two categories remained the same from May. The categories for HCA
North Cypress scored the highest were Care, Retention, and Support:

Care: My manager cares about me as a person.
Retention: I plan to be working at this organization one year from now
Support: My manager helps to remove barriers that could prevent me from doing my best work.

Four departments had engagement index scores of 100. Those areas were Performance Improvement, Sports Medicine (hospital campus), Histology, and Retail Pharmacy.

The follow.ing areas had engagement index results greater than 90.

Security MRI

Infusion Physical Therapy

Food and Nutrition Services Occupational Therapy

Fry Road FSED Willowbrook FSED

Sports Med (Townelake)

Of all areas receiving survey results, 23 departments improved, nine remained the same from May, and eighteen declined. The largest improvement for a single department
was MRI.

In an upcoming department meeting, your director or manger will be sharing your individual department’s results as well as their action plan for improvement. While I am very
pleased with these results, I do want us to continuously work to make HCA North Cypress a more enjoyable and fulfilling place to work. Thank you again for your feedback.

3

HCA North Cypress Executive Team

Jim Beck Brown Alex Brock Vacant Dr. Jin Kim Junnius Pollard
CEO COO VP Operations CMO VP Quality

Bryan Shepherd Gina Garrison Maggie Yacoubian Krystal Doyle Troy Sarver Vicky Kahl
CFO VP Finance CNO ACNO VP Surgical Services VP HR

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

ANNOUNCEMENT:

Farewell

Dear North Cypress Family,

It is with very mixed emotions I announce that Wes Wesson, Vice President of Operations, has left us to go back
home and join the HCA Medical City Denton team as their VP of Ops. His last day at North Cypress was October
28th.

Wes was our senior leader supporting Lab, EVS, Pharmacy, Security, and Valet, and he oversaw our Robotic and
Bariatric service lines. Wes fit in quickly and was willing to take on projects with no questions asked. In 7 months,
he created lasting relationships and was highly engaged with his departments. He was agile with problem solving,
used his Performance Improvement (PI) background to his benefit, and truly exemplified servant leadership. Those
that know him know Wes connects easily with anyone – even patients and families in the hallway. He brought a
great balance of enthusiasm and maturity to his role that I think is a unique combination.

We recognize that being back home in the Dallas area (and with HCA) is where he needs to be for his wife and
daughters. Additionally, the North Texas division is where he started and where he always wanted to get back to, so
I am pleased to see this come to fruition. Please know that the entire senior leader team will be here to serve you
and continue to support you and your departments as you care for patients. I will serve as the interim lead with the
departure of Wes, and we will be begin to determine the best organizational structure moving forward.

Alex C Brock, MBA
Chief Operating Officer

Employee Opportunities

HCA Houston Healthcare North Cypress

bbi6732© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HCA North Cypress DRESS CODE

HCA approved scrubs
Uniforms: No hoodies, jackets or sweaters – only
coordinating long sleeve under scrub or
coordinating scrub jacket allowed
No leggings, cropped pants, skorts, or t-shirts
No spaghetti straps
No denim (unless specifically allowed/approved
during employee activities/events)
No unusual hair color: orange, purple, blue, pink,
etc.
No open toe, sling back or other shoes with
holes/openings in clinical settings
No visible body piercings – earring gages must
be removed and covered with band aid
Cover all tattoos to the best of your ability
No artificial nails in patient care areas, handling
sterile supplies, food service etc.
No perfume in patient care areas

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

November 2022 Event Calendar

rhi5139

November 2022 Events gle5613

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November 2022 Events joc5330

10

North Cypress employees have a history of generously providing Christmas gifts to children in the
community through Cypress Assistance Ministries (C.A.M). This year we will continue that
tradition, but in addition, we will help our own employees who may have difficulty providing
gifts for their children at Christmas.

Angel ornaments have been placed on the Christmas tree in the Main Hospital Lobby. These
ornaments will have the age and gender of the child and some ideas of what they are wishing
for. There will be a table with a list of children needing gifts near the tree. Please write your
name and ¾ ID next to the child you would like to provide a gift for and take that child’s
ornament off the tree. Please hold on to the ornament you chose and attach it to your gift when
dropped off.

If you need assistance with Christmas gifts for your children, please complete an application from
HR or from your Director and submit to Elise in Human Resources. HCA North Cypress employee
applications must be submitted to HR by Friday, November 12th and gifts must be picked up by
the same employee on Friday, December 17th. Employees seeking assistance will be kept

Donorsconfidential.

Red angel gifts (HCA Employees) submitted to HR by December 7th.

Green angel gifts (C.A.M.) submitted to HR by December 7th.

We ask that all gift donations are left unwrapped. Thank you and Happy Holidays!

bva6437

HCA Employee Angel Tree Applications

It is the goal of this program to allow our employees to assist you with Christmas gifts. It is not intended to provide families with
all of their Christmas needs.

Guidelines for Completing your Application
o Eligible employee must make less than $39,000 annually or submit a written request explaining special circumstances
o Children must be legal dependents of the employee
o Children must be 18 years of age or younger
o Special Needs dependents of any age are eligible for this program
o Between $30.00 and $50.00 will be spent per child
o Applications and gifts will be turned into Human Resources
o This program will maintain absolute confidentiality

IMPORTANT DATES

Applications due: Friday, November 12th, 2021
Gifts due: Tuesday, December 7th, 2021
Gift pickup: Friday, December 17th, 2021

Hospital Updates – Social Media

HCA- 13
north
Cypress

POSTS

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Hospital Updates – Hospital Events

Employee Engagement Survey Winners

Javana Washington Kenya Blackgoat Heer Shah

lpe8323© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 14

Hospital Updates – Hospital Events

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 15

Hospital Updates – Hospital Events

Emergency dko7605 16
Department

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Hospital Updates – Hospital Events

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 17

Hospital Updates – Hospital Events

18

Congrats to our winners:

Hospital Updates – Hospital Events 1st- Employee Health + HR
2nd – Lab
3rd –Wound Care

19

Hospital Updates – Chaplaincy Team

Your HCA
Houston
Healthcare
Chaplaincy
CareTeam
Program
Free App!

FWU5538

20

Hospital Updates – Chaplaincy Team

The monthly Chaplain schedule is located
on the intranet shared drive.

FWU5538 Chaplain Meet & Greet

nju6671
21

People ikv5255

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Thank YOU I just rounded on a patient in room 3203 who was
admitted late afternoon yesterday. She said she came
forEmcpaloryiene gof tlhike eMofnathmily! here 5-6 years ago, and her experience was terrible and
she has not been back since. However, after a friend
Kudos Award recently told her she had a great experience here, she
specifically asked EMS to bring her here and she raved to
me about the ED and the MS3 nurses saying she’s never
seen such focused and attentive staff. She said she can
absolutely tell there’s a difference and it must be due to
great leadership. Go team!

-Ashley Burriss, Patient Safety Director

22

People

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

EmploTyehe oafnthke Myoonuth

Daniel Rivera

for caring like family!
Kudos Award

gku6697

23

People

GETTING TO KNOW YOUR HCA NORTH CYPRESS TEAM MEMBER

Nakeva Tilley, RN

Emergency Department

Family: Husband and 1 sweet 10-year-old son, Tannon. 24
Favorite Color: Gray
Favorite Quote: “My mission in life is not merely to
survive, but to thrive; and to do it with some passion,
some compassion, some humor, and some style.” Maya
Angelou
“People will forget what you said, people will forget
what you did, but people will never forget how you
made them feel.” Maya Angelou
Hobbies: Outdoor activities, especially cycling, which
allows me to free my mind.
Interesting Fact: I currently hold a cosmetology
license.
Favorite HCA Memory: Before starting my career in
nursing, I would pass this hospital on the way from my
previous employment and say to myself, when I
become a nurse, I will work at that hospital.
HCA Tenure: 1 year

People

GETTING TO KNOW YOUR HCA NORTH CYPRESS VOLUNTEERS

Rodger Simmons

Pre-Anesthesia Testing

We Family: I am happy to be retired and enjoying
appreciate spending time with my wife, my kids, daughters-in-
laws, grandchildren, our dog, and extended family!
YOU! Favorite Color: Blue
Favorite Quote: “I love it when a plan comes
together!”
Hobbies: Watching the grandkids play soccer,
traveling, and trying new foods.
Interesting Fact: One of the few native Texans you
will find in the area.
Favorite HCA Memory: Making new friends on the
staff and other volunteers. Sharing our different
experiences.
HCA Tenure: Started volunteering in February 2016
(with a 2 year COVID break)

25

People

GETTING TO KNOW YOUR HCA NORTH CYPRESS MANAGER

Boxin Xu

Clinical Pharmacy Manager

Family: I am married to my wonderful wife, Shimu,
and we are expecting a baby girl by the end of
November!
Favorite Color: Blue
Favorite Quote: “Reading is essential for those who
seek to rise above the ordinary.” – Jim Rohn
Hobbies: Reading, watching shows, and trying out
new restaurants with my wife
Interesting Fact: I know how to calculate using a
Chinese abacus.
Favorite HCA Memory: There are so many fond
memories I have from working at HCA, but if I had to
choose, I would say participating in the Culture of
Festivals event with everyone and celebrating the
diversity in our hospital.
HCA Tenure: 4 years

26

People

GETTING TO KNOW YOUR HCA NORTH CYPRESS SR. LEADERS

Allison Horvitz

Director of Business Development

Family: My husband, Eric, and I met at The University
of Texas, and have been together for 13 years and
married for 8.5 years. We have three boys, James
(5.5yrs), Matthew (4yrs) and William (3mo).
Favorite Color: Yellow
Favorite Quote: “So often in life, things that you
regard as an impediment turn out to be great, good
fortune.”- Ruth Bader Ginsburg
Hobbies: Reading
Interesting Fact: During college I was a broadcast
journalism intern for Texas Monthly Talks at PBS where
I got to meet Madeline Albright.
Favorite HCA Memory: Organizing and seeing the
success of our Doctor’s Day Celebration last spring.
HCA Tenure: 4 years

27

People

Michelle Marshall 11/03/1993 Sarah Ouzounian Sidhu 11/02/2015 Amber Harris 11/08/2020 Savannah Ince 11/29/2021
Kristi Read 11/15/2006 Dan Mao 11/02/2015 Jodie Nguyen 11/08/2020 Jasmine Simon 11/29/2021
11/27/2006 Barbara 11/02/2015 Monica Mackay 11/09/2020 Funez 11/29/2021
Jeanine Rellinger 11/05/2007 Puneet Morrell 11/02/2015 Nancy Garcia-Ramirez 11/09/2020 Vilma Doakes 11/29/2021
Mina Iskander 11/05/2007 Dhillon Kevin Denton 11/10/2020 James
Carrie 11/19/2007 Tuong 11/16/2015 Zulema Rivera 11/15/2020 NAME HIRE DATE
Kevin Diaz 11/19/2007 Cinthia Bui 11/16/2015 PARALLON
Rodgers 11/26/2007 Christian Grimco 11/16/2015 Harry West 11/15/2020
Phuong 11/15/2006 Rosemary Llorente 11/16/2015 Christine Hernandez 11/15/2020 *WOW, 20+ Years with HCA!
Dariela Velez 11/27/2006 Deanna Eklund 11/30/2015 Allison 11/15/2020 *WOW, 15+ Years with HCA!
Kristi Canales 11/03/2008 Trang 11/30/2015 D'Antoni 11/15/2020
Jeanine 11/17/2008 Aaron Zeh 11/30/2015 Thien Phan 11/23/2020
Jocelyn Read 11/24/2008 Cayla Pham 11/07/2016 Esenam Ampim 11/30/2020
Bang Rellinger Benavidez Azeneth 11/30/2020
Anuradha Manansala 11/01/2010 Debrah Lambert 11/14/2016 Ronnie Hernandez 11/01/2021
Thai- Truong Lauren Ip 11/08/2021
Thanh 11/01/2010 Jennifer Murkot 11/06/2017 11/08/2021
Aileen Vohra 11/29/2010 Hilda Simpson
Mansueto 11/29/2010 Meagan Suarez 11/12/2018 Mario Oriadetu 11/08/2021
Angela Phan 11/07/2011 Aylin 11/12/2018 Martinez 11/08/2021
Elias 11/07/2011 Patrick Royse 11/12/2018 Chaquisha 11/15/2021
Lindsey Juanillo 11/07/2011 Aston 11/26/2018 Brandon Jordan 11/15/2021
Jairo Quijote 11/07/2011 Chiemena Goldsberry 11/26/2018 Courtney Boyce 11/15/2021
Cristina 11/07/2011 Dolorosa Ohiri 11/26/2018 Fellers 11/15/2021
Fatu 11/14/2011 De La Torre 11/11/2019 Emily Scott 11/22/2021
Ana Cisneros 11/05/2012 Sherry Mathews 11/08/2020 Karin Durr 11/28/2021
Raul 11/04/2013 Joy Ogieva 11/08/2020 Jeremy Lofton 11/28/2021
Suveena Wise 11/24/2014 Cantera 11/08/2020 Mason Coleman
Meghan Henao 11/02/2015 Jacqueline Kosters 11/08/2020 Tiaria Sykes
Rosario Cardona Briana Maney Amber Bibbs
Monique Avalos Douglass
Sotelo Samantha
Guglani Michael
Mehl
Villabroza
Ehrhart

28

Quality October 2022

Great Catch Award 29

CONGRATULATIONS

Morgan Smith-Nelson

CT Tech

A “Great Catch” is an event or circumstance that has the
potential to cause harm to a patient but never reaches the
patient due to the actions of a staff member. These type of
events are encouraged to be reported by placing an event in
Meditech. Each month, these are reviewed and one is chosen
to receive the “Great Catch Award”. All staff members are
responsible for patient safety standards but this award
recognizes a staff member that demonstrates an exceptional
commitment to patient safety.

Quality 30

Days Since Last Fall Update

has made

100+

Days with NO FALLS!

Quality

Days Since Last Fall Update

has made Townelake FSED WB FSED

100+ FryRdFSED 31

Days with NO FALLS!

Patient Experience Patient Experience Council
Q3 2022
Care Like Family Spotlight Winner
Inpatient Winner

MS3

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. Outpatient Winner
Physical Therapy

Patient Experience ldo6737

Online Reviews

Review: “Once again I would like to extend a special Thank you to my HCA Review: “I came to this ER several nights ago after suffering 11
Houston Healthcare North Cypress ICU family for taking such good care of days with painful but not life threatening COVID symptoms. I was
****** and comforting the family during such a exhausted, in distressing pain and just wanted help. What
tough time. You guys are the best!!.” – Facebook Visit Post happened over the next 5 hours was extremely unpleasant. Why
am I leaving a 5 star review? Because I learned as I went along
Review: “My husband recently had major back surgery. Stephanie Perez was that there were no rooms available at the ER or the hospital.
an amazing nurse and a very caring and compassionate person. She never There was simply no where to put all the people coming in. But I
complained or had an attitude of frustration. She responded quickly to our watched a professional, skilled team of nurses and doctors make
needs. Always reassured us that she was working on what we asked for or it work so everyone who came in received care. Was it perfect?
needed. She deserves special recognition for her service to people who are Oh no. We all sat uncomfortably in the waiting room while they
usually impatient and at their worst. She was encouraging and positive. Our moved us in and out - triage, radiology, etc. When I finally spoke
experiences here have been excellent on a difficult health journey. Thank with a doctor, we were cramped in little chairs with people all
you!”- Google around us. But he listened to me, heard me, and gave me what I
needed to feel better immediately and at home. It took five hours
Review: “All very kind and attentive, the nurses, the doctors, the cleaners to get to that point and IT SHOULD HAVE. There were obviously
.... excellent work ..... thank you! .”- Google people who needed helped before me and I understand that. But
every nurse, attendant and Dr. J. Wu was professional, kind and
Review: “When your child has an accident, it's nice to know where to go helpful. I would definitely recommend this hospital. : - Google
for treatment and x-rays. Thank you for helping this nervous Mom, and
even more so, her son! ” - Google 33

Operations

HCA Houston Healthcare North Cypress Operation Updates

Replacement of Main Hospital MRI –

Nuclear Medicine Camera
Replacement –

3rd Cath Lab Capable of Neuro
Intervention –
2nd CT added in Main Hospital –

Robotic Pulmonary Procedures
(Ion Robot) –
ED Expansion & Privatization
Project –

3rd Xi Robot Available for Use –

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.
Hospital Updates ADA Remediation Project –
Hospital Updates
Accelerator (LINAC)
Replacement in Radiation
Oncology –

Replacement of Cath Lab 1 –

Hybrid OR – Construction Kickoff

Did you find your ¾ ID throughout the Cy-Press?
Great NEWS! Stop by HR to claim your prize!

35

Human Resources

HCA HH North Cypress – Hope Fund YTD Updates!

20% of our employees contribute to the fund (goal is 20%)
$42,095 HCA NC employees contributed YTD in 2022
$31,418 matched by HCA in 2022
6 Grants awarded to HCA North Cypress totaling $13,400

36

Human Resources

Diversity, Equity & Inclusion Networks

Facility Asian Hispanic/ LGBTQ Mental The Voice Veterans Women’s Young
LatinX Health & Professionals
North Cypress Wellness
Colleague Erica
Network An Liana Karen Brittany Junnius Troy Allison White
Team Dieu Larson Bard Lollis Pollard Sarver Horvitz
Leads

Click here or scan the QR code to join the Colleague Networks!

Click here to join the Colleague Network Hub for
the latest news and activities!

37

Cafeteria Menu

Located on the
intranet shared drive

38

Birthdays 39

Annual Requirement
Friendly Reminder!

During your birthday month, ALL
employees are required to

complete an Annual Health Screen
Packet. Please take the necessary
steps to complete your screening by

visiting HR.

Please ensure all your
license and certifications

are updated.

HR encourages all employees to call HR Answers after upload to verify.

qak6734

Sarah Figueroa 11/01 Judy Luu 11/06 Navneet Kaur 11/11 Joe Alvarez 11/17 Josephine Novicio 11/25
11/01 Lashaunda 11/06 Ramona Cabrera 11/17
Rita Cervantes 11/01 Miles Linda Daniels 11/11 11/18 Bich-Nga Dinh 11/25 Parallon
Chris Lewis- 11/06 Lita Jensen
Melissa Sauter 11/01 Boykin Monica Mackay 11/11 11/18 Kaela Verbeck 11/25
11/07 Diane Patke Ifeanyichukwu Uko 11/25
Anju Luitel 11/01 Iyanna Sargent 11/11 11/18 Rebecca Miller 11/24
Paudel 11/01 11/07 Yolanda Golston 11/18 Nahum Cazil 11/25 Tamela Daley 11/25
11/02 Gabriela Rentas 11/07 Marigold Dedeaux 11/12 Kennedy Williams 11/19 Beatrice Ramirez 11/26
11/02 Katrina Quintero 11/19 Mansueto Quijote 11/26
Ewa Chlebicka 11/02 Luis Ceballos 11/07 Elisabeth Hale 11/12 Samantha 11/19 Rebeca Majcan 11/27
11/02 11/07 Smith 11/20 Phuong Velez 11/27
Paige Ferguson 11/03 Dominica Rock 11/08 Cynthia Handy 11/12 Carrie Diaz 11/20 Phan 11/28
11/03 11/08 Felix Herrera 11/20 Thai-Thanh 11/28
Heather Leska 11/03 Carlos Cortes Christine Velasquez 11/13 Fatia Range 11/20 Jan Jasa 11/28
11/03 11/09 Axita Patel 11/21 Blackgoat 11/28
Hernan Salas 11/04 Mayra Salazar Randall Kimberly 11/14 Tekila Hicks Kenya 11/28
11/04 11/09 Celeste Demarino 11/21 Heidi Llana 11/28
Mohammed Rahman 11/04 Vicky Kahl 11/09 Jennifer Suarez 11/14 Smith- Amelyn Reyes 11/29
11/05 11/09 Keerthi 11/14 Morgan Nelson 11/22 Marta Morales 11/29
Gregory Zellner 11/05 Carrie Mccoy 11/09 Allexandr Camstra 11/14 Bello 11/22 Mina Iskander 11/29
11/06 11/10 a Berquelin Brown 11/23 Elizabeth Doebler
Tracey Brewster Naa Yaa Onyina- 11/10 Bryce Reyes 11/25 Abigail Marien 11/29
Mensah 11/10 Gerard Sarah Bailey 11/29
Thilahavathy Ramasamy 11/11 Mark Mergler
11/11 Megan Griffin 11/15 Kimberly Damaris Romo
Melissa Yancy Cam Pham
Patrick Goldsberry 11/15
Michael Gomez Thien Phan
Anna Khialani 11/15
Jennifer Quinlan Savannah Ince
Genine Mandeville 11/16
An Dieu Jorge Garza
Gloria Arana 11/16
Ben Groff Evelyn Lim-Phillips

Malcolm Mouton Kenneth Lo Sheronda Carl 11/16

Kara Ward Vincent Tran Cristina Salajanu 11/17

Melissa Close Ewa Bartczak Erica Cabrera 11/17

Anna Usova Kirsten Horn 11/17