May 2020 Cy-PRESS Newsletter

The North 1
Cy-Press

A monthly employee newsletter

May 2020

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Above all else, 2
we are committed to the
care and improvement
of human life.

JOC6757

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Letter from Jim Brown, CEO

We recently completed two important surveys. We solicit feedback annually to measure both our culture of safety and physician engagement. I
am very pleased with the participation and results of both.

You were recently given the opportunity to participate in a brief survey that assesses the value that we place patient safety. I appreciate your
attention to this as we had the second-highest participation rate in all of HCA (82%). Our results were strong with 78% of responses being
favorable. This was higher than our division and company averages.

Two thirds of those physicians invited to participate in this year’s Physician Engagement Survey responded. Given that the response period was
disrupted by the COVID-19 crisis, I am happy with this level of feedback and believe it is representative of how our medical staff perceives us. Below
are some highlights of this year’s results.

Overall Place to Practice = 87th percentile (‘19 = 77th)
Likelihood to Recommend = 82nd percentile (‘19 = 60th)
Overall Quality of Care = 85th percentile (‘19 = 78th)
Overall Patient Experience = 89th percentile (‘19 = 91st)
Overall Patient Safety = 86th percentile (‘19 = 75th)
As you can see, we improved in most areas and our results place us near the top 10% of hospitals surveyed.

I want you to be confident that the safety of our patients and your safety are our highest priorities. As such, I am very pleased with the feedback
you provided. Additionally, I want our physicians to perceive North Cypress as an easy place to practice where we value high quality and great
patient experience. I am happy to see their confidence in us growing.

Thank you for all that you do to make HCA North Cypress a special place to receive care and to work.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. EJZ6780

3

Community Donations 4

Thank you to all of
our community
partners who have
donated meals,
snacks, masks,
cards, and more!

CRO6703© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Hospital Announcements

NSI9578 IKV6616 5

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HCA North Cypress LGU6733 6
New Physicians

Anesthesiology Department:
Kyle L. Nasrallah, MD
• Covering MD: USAP

Emergency Medicine Department:
Arif Azam, MD
• Covering MD: Cypress Emergency Associates
Landon Hatfield, MD
• Covering MD: Cypress Emergency Associates

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

NATIONAL HEALTHCARE CELEBRATIONS- May 2020 7

MCI6678

DAY

World Hand Hygiene Day (May 5)
National Nurses Day (May 6)
National Children’s Mental Health Awareness Day (May 9)

WEEK

National Nurses Week (May 6-12)
National Hospital Week (May 10-16)
National Women’s Health Week (May 10–16)
Emergency Medical Services (EMS) Week (May 20 - 26)

MONTH

American Stroke Awareness Month
Arthritis Awareness Month
Cystic Fibrosis Awareness Month
Hepatitis Awareness Month
Mental Health Month

IKV6616

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HUMAN RESOURCES CORNER

Doctor On Demand

Get the care you need at home

In response to the COVID-19 pandemic, the Doctor On Demand telemedicine app is currently
available for FREE to all HCA Healthcare colleagues and their dependents. Video visits connect you
with board-certified physicians who can:

• Review your symptoms
• Treat a variety of common physical and behavioral

health issues, including colds, sinus infections, skin
conditions, anxiety and depression
• Recommend treatment options, including
prescribing medication and/or lab work

HOL6662 8

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HUMAN RESOURCES CORNER GPI6735

Caregiver Hotel Accommodations

HCA Healthcare is offering a special, complimentary hotel option to caregivers
or COVID-19 persons under investigation (PUIs).

Caregivers who are providing direct care to COVID-19 positive patients and PUIs
now have the option to stay at a designated hotel at the expense of HCA
Healthcare.

Coverage will apply during the pandemic pay (currently through May 16,
subject to change). It is available for the days the caregiver is working at the
hospital and for up to five days following an onsite shift caring for a COVID-29
patient or PUI.

Hotel arrangement requests should be submitted by the prior Wednesday for the
upcoming week.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 9

HUMAN RESOURCES CORNER

Discounts and Services for all Healthcare Heroes!

Clothing MHU6615

CROCS- Sharing a Free Pair for Health Care: Crocs is donating a free pair of shoes including free shipping to health care workers on the frontlines

of COVID-19. Colors, patterns and quantities subject to availability.

Under Armour- 40% off Under Armour purchases for all military, first responders, and healthcare providers.

Dearfoams- is giving away free slippers to healthcare workers to make their time off a little more cozy. Sign up on their website. Dearfoams has

also committed to donating 100,000 face masks to healthcare heroes.

Dollar General- Popular retailer Dollar General is offering a 10% discount on qualifying purchases to all medical personnel, first responders, and

activated National Guardsmen. Just present your employer badge or ID.

Dr. Scholl’s- Dr. Scholl's is donating 100,000 pairs of insoles to healthcare workers across the country. Hospitals can

email [email protected] to submit a request for their medical staff.

Universal Standard- Apparel company Universal Standard is offering a free piece of clothing from their Foundation line of soft tees, bodysuits,

and tanks to nurses, doctors, and medical workers in the U.S. while supplies last. Email a photo of your credential to [email protected] to
receive this offer.

Clove- is a healthcare apparel company. They are offering free compression socks with every Clove purchase. Just add a pair of socks to a cart

containing shoes, and use code WITHLOVE for the discount to properly apply.

Gabe's- Gabe's Stores are offering a 15% employee savings to medical professionals, first responders, police, fire, and military personnel. The

discount can be used toward personal care items, scrubs, cleaning supplies, antibacterial soaps, baby and pet care, and more.

Medelita- Medical workers can receive a 30% discount on Medelita scrubs by using code FRONTLINES at checkout.

Saxx Underwear- Frontline workers including medical staff, grocers, sanitation workers, transport crews, police, and more are eligible for a 30%

discount on Saxx Underwear. Follow the directions on the link to receive your discount

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 10

HUMAN RESOURCES CORNER

Discounts and Services for all Healthcare Heroes!

Food & Drinks

Krispy Kreme is offering 2 dozen free Original Glazed donuts - Drive Thru Only to health care workers, any day of the week,
now through May 11th. For more information, click here.

UBER is providing free meals on Uber Eats for first responders and health care workers in coordination with local and state
governments.

Hooters- Hospital workers, first responders and military get 20% off. Show your work ID for pickup orders, or for online orders
choose the “Pay at Store” option.

IHOP- 20% off your entire check at IHOP if you’re a medical, law enforcement, military and firefighter professional. Just
mention this offer when you call in your order to IHOP. Then, show your Official ID when you pick up your order.

COSTCO is temporarily allowing priority access to their warehouses for Costco members who are healthcare workers & first
responders such as police officers, EMTs and firefighters. Healthcare workers and first responders who present a Costco
membership card and official identification of their role, will be allows to move to the front of any line to enter the warehouse.

Sam's Club- Bulk goods clubhouse Sam's Club has implemented "Hero Hours" for healthcare workers and first responders,
which will take place every Sunday from 8am-10am. No membership will be required for Hero Hours and Sam's Club will
provide masks to wear in-store. Please note that spouses and other family members or guests will not be allowed in the store
for Hero Hours.

Cumberland Farms is giving away free hot or iced coffee (any size!) to nurses, doctors, paramedics, hospital and medical
staff, medical researchers, police officers, firefighters, and active military.

Fitcrunch Care Package- Nominate your best friend at work to receive a care package from Fitcrunch. The care package is
filled with a Fitcrunch bar, antibacterial wipes, and an uplifting note.

IEQ6735

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 11

HUMAN RESOURCES CORNER

Discounts and Services for all Healthcare Heroes!

Food & Drinks

McDonald's- In some regions, McDonald's is offering free breakfast (small coffee and Egg McMuffin sandwich) to healthcare
workers, police officers, and firefighters with valid ID or uniform.

Pizza vs. Pandemic-is donating pizzas to hospitals, clinics, shelters and more. Suggest a care center on their website to be
considered for donation.

Realgood Foods offers care packages full of healthy foods for your fellow healthcare provider to snack on during their busy
shift.

Saffron Road, makers of world cuisine products, is honoring community heroes on the frontlines - from healthcare workers to
delivery people to grocery clerks. Email [email protected] with subject line "coupons" to tell them about a
community hero and they will send you BOTH a coupon for a free meal or snack.

Sweetgreen is delivering free salads and bowls to hospitals for the healthcare workers.

Genghis Grill- All healthcare workers and first responders can receive 20% off carryout orders anytime at Genghis Grill
locations. Just present your medical badge or ID.

Home Chef- is a meal delivery company that ships you all the fresh, pre-portioned ingredients needed to make great recipes
at home. They are offering a special discount for nurses, doctors, hospital employees, first responders, military, and teachers -
50% off first purchase and 10% off subsequent purchases. This deal is good for new customers only.

Thistle- Ready-to-eat food delivery company Thistle is offering 10% off all deliveries to healthcare workers for the next 8 weeks.
Use code HOSPITALHEROES at checkout.

EBK6748

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 12

HUMAN RESOURCES CORNER

Discounts and Services for all Healthcare Heroes!

Mental & Emotional Support

Headspace- “You’re here for them, we’re here for you.” Headspace is offering all US health care professionals who work in
public health settings free access to Headspace Plus through 2020. PLO6879

Coaches4Good- If you need help navigating all this uncertainty, free 30-minute professional life coaching sessions are
available to healthcare, small business, education, and nonprofit leaders and workers through Coaches4Good.

Down Dog- To keep your physical and mental health strong, Down Dog is offering all of its apps - Down Dog, Yoga for
Beginners, HIIT, Barre, and 7 Minute Workout - completely free for nurses, doctors, and other healthcare professionals through
July 1. Fill out the form on the link to take advantage of this offer.

Nurses House, a national fund for nurses in need, has established a special grant for RNs and LPNs who have been diagnosed
with COVID-19, are caring for a family member who has COVID-19, or are on employer-mandated quarantine due to COVID-
19 (excluding nurses who are furloughed due to workplace closure). The grant is open to nurses in the U.S. with a valid nursing
license through July 31, 2020. Apply for the COVID-19 grant at the link on their webpage.

Speeko- Nurses, physicians, and other healthcare professionals can receive free access to the Speeko app through 2020 by
filling out the form on the link. The app coaches people on effective communication skills. Speeko also maintains a free list of
COVID-19 communication resources on their website.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 13

HUMAN RESOURCES CORNER

Discounts and Services for all Healthcare Heroes!

Cars ICO6557

GM (Chevrolet, Buick, Cadillac, and GMC)- Even before the coronavirus crisis, GM already has its First Responder Discount.
This month, however, GM includes healthcare workers. All of which are now eligible for the GM Supplier Pricing –
prenegotiated discount that's the same with dealer's invoice price plus a $200 program fee. Participating GM brands include
Chevrolet, Buick, Cadillac, and GMC. This offer can be used in conjunction with other deals like the limited 0% financing for 84
months. Qualifications include proof of employment, like a paystub from the last 30 days. The offer stands until June 30, 2020
and is available nationwide.

Honda- All Honda vehicles are eligible to be acquired through the Honda First Responder & Healthcare Professional
Appreciation Program. A $500 discount is currently on offer when financing or leasing via Honda Financial, which becomes
$750 if you're getting an Acura, except for the NSX and the limited-edition PMC models. Moreover, the discount can be
combined with other incentives like Honda's $1,000 loyalty discount currently on offer this month. Also, CarsDirect reports that
the 2020 Honda Pilot will be cheaper by $30 per month when compared to March. This offer from Honda is available through
July 6, 2020.

Hyundai - The Korean marque started offering its $500 First Responder Program on to healthcare professionals and hospital
employees on April 3. Prior to this, this deal was exclusive to EMTs and firefighters. The $500 discount can be used in
conjunction with Hyundai's current 0% APR for 84 months and the 120-day payment deferral (on some models).

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 14

QUALITY CORNER

Q1 2020 Key Drivers Q2 2020

158th Increased Reduction in Risk Increased 151st
Surgical Services Adjusted Mortality Cardiovascular
Index Q1 0.28 goal 0.67
ranking ranking

MWI6683 Opportunities
Infection Prevention

Risk Adjusted Mortality Index

Ventilator Days

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 15

QUALITY CORNER PCA6741

HAI/HAC PREVENTION as of 4/23/2020 Compliance Rate
2020 YTD
Measure: Date of last Event Days Since
80% ICU Hand Hygiene

CLABSI 04/29/2019 360 62% MS 2 • 95% Goal
• All Care Providers
87% MS 3 • Before & After EVERY

CAUTI 11/07/2019 168 98% MS 4 patient contact!

97% MS 5

CDIFF 04/05/2020 18 90% MS 6

MRSA blood 02/08/2020 41 83% 2 EAST

90% 1 EAST

SSI – HYST 09/28/2018 573 88% TOTAL
(hysterectomy) 03/25/2019 29
Hand Hygiene vs HAIs.
SSI – COLO
(colon surgery) 100% 5 5 86% 90% 92% 6
80% 4 4 73% 73% 71% 77% 4
60% 2
40% 50% 50% 55% 58% 60% 0
20%
Fall Rate 3.90 (JAN) 2.71 0% 392% 37% 38% 22
(goal < 2.5) (2019 YTD)
11 11

00 0 0

Falls with Injury 04/06/20 2 (YTD)

Pressure Ulcers 12/13/2019 0 (YTD) HH HAI

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 16

QUALITY CORNER NTU6740

Standard Safety Huddle Announcement 17

We are phasing out the paging of physicians overhead. Please call them
directly.

Please ensure all nurses are scanning meds correctly (Example: If you needed
to give Lantus 30 units you would scan the bottle 2 times and then change
the dose given from 40 units to 30 units because each scan of the bottle is
worth 20 units)

Questions about *SPOT? Please call Rachel Deen x*23753

Please make sure we are adhering to the correct usage of PPE for isolation
patients every time going in the room.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Did you find your ¾ ID throughout the Cy-Press?
Great NEWS! Stop by HR to claim your prize!

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 18

1 STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
9

MS2 Patient and Spouse: “Your team has been amazing. This diagnosis is all new and I just started a new job and
I’m nervous about all of it. Everyone, from Dr. Day, to Shennel, to the Nurses, and Karen, have been exceptional
in comforting me during a very nervous time. When all of this is behind me, I am going to feed you and bring you
all whatever you want, including my delicious cupcakes!”

MS5 Patient: “Your team treated me like family today. It’s my Birthday and everyone sang, brought me cake
and good cheer. It was a sweet gesture!”

MS5 Patient: “Evan has been a wonderful nurse. All of the staff have been excellent.”

MS2 Patient: “My patient care has been great. A smile goes a long way, especially right now.”

MS3 Patient’s Daughter: “Your team has taken great care of my Mom and I am eternally grateful.”

HGE6755

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Cafeteria Menu ESM6676 20

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

May Menu Menu items subject to change

Hours: Monday-Friday 11:00 am-2:00pm

Monday Tuesday Wednesday Thursday Friday

Grill Item of the Day Grill Item of the Day Grill Item of the Day Grill Item of the Day Grill Item of the Day
Hamburger w/ Chips Hotdogs w/ Chips Chicken Tenders w/Chips Fried Chicken Sandwiches Chicken Wings w/ Chips
Cheese Burger w/Chips w/Chips
Salads
Salads Chef’s Salads Salads Salads
Chef’s Grilled Chicken Caesar Chef’s Chef’s Chef’s
Grilled Chicken Caesar Chicken Grilled Chicken Caesar Grilled Chicken Caesar Grilled Chicken Caesar
Chicken Tuna Chicken Chicken Chicken
Tuna Sandwiches Tuna Tuna Tuna
Egg
Sandwiches Chicken Salad Sandwiches Sandwiches Sandwiches
Egg Tuna Egg Egg Egg
Chicken Salad Turkey Chicken Salad Chicken Salad Chicken Salad
Tuna Ham Tuna Tuna Tuna
Turkey Turkey Turkey Turkey
Ham Ham Ham Ham

©©2020..2C01O9.NCFOIDCOENNNTIFAFIDI LED–ENCNToTIAnAtLLa––iCnCs opornontpaarineinstspaprryoroipnpfrioeeirtmataaryrytniiofni onfo.rmNaormtaitniotioten.nn.NdNeoodttni tfinoeternednxdteerdndafolfrodexirstribution. 24
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Birthdays 22

NSI6719

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Annual Requirement Friendly Reminder!

• During your birthday month, ALL employees are required to complete an Annual Health
Screen Packet. Please take the necessary steps to complete your screening by visiting HR.

• Please ensure all your license and certifications are updated.

HR encourages all employees to call HR Answers after upload to verify. 23

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

5/1 James Brown 5/6 Wei Gai 5/9 Charles Smith Iii 5/12 Thu Le
5/2 Susana Herrera 5/9 5/13
5/2 Eva Lopez 5/6 Melva Clark 5/10 Rachel Resultay 5/13 Gladys Santiago
5/2 Shareda McGowen 5/10 5/14
5/2 Veronica Garza 5/6 Joselito Millenas 5/10 Paul Protas 5/14 Ovbokhan Ogieva
5/3 Elizabeth Rebenschied 5/10 5/14
5/3 Adreanna Bowie 5/6 Giovanna Lopez 5/10 Kristi Read 5/14 Miriam Schuessler
5/3 Michael Camato 5/10 5/14
5/3 Lauren Tate 5/6 Bounthieng Ouanesisouk 5/10 Tamera Rodriguez 5/15 Roberto Montifar
5/3 Zana Hussain 5/10 5/16
5/3 Elizabeth Robledo 5/6 Susan Moreno 5/11 Teresita Ozaeta 5/16 Jason Ogden
5/4 Esha Mushi 5/11 5/16
5/4 Shanelle Gibson 5/6 Seth Lewis 5/11 Leah Benson 5/16 Jeanna Saul
5/5 Melinda Fernandez 5/12 5/17
5/5 Chenell Valentine 5/7 Rosily Mathew 5/12 Jonathan Keels 5/17 Ivette Oliva

5/7 Christine Chi Tuong Bui Anupama Rao

5/7 Andrea Hutson Yesenia Rivas Beverly Cooper

5/7 Michelle Mitchell Sharlene Blanton Frances Hizon

5/8 Karen Nall Chona Padua Corina Scott

5/8 Regulo Candanosa Vineeth Cherian Alexandra Quijada

5/8 Kuirshan Durio Chitrani De Silva Lindsay Thomas

5/8 Shalemeckio Brown Devangi Patel Jonae Mann

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 24

5/18 Felisa Ocampo 5/22 Jeanette Moore 5/26 Jordy Futrell
5/22 Phung Nguyen 5/26 Josette Allen
5/18 Christopher Justice 5/22 Ross Little 5/27 Marizel Bautista
5/22 Ashley Garay 5/27 Shineka Kindred-Smith
5/18 Ashley Burriss 5/23 Dina Lassere 5/27 Cathy Le
5/23 Najjugi Rombe 5/28 Maria Glemao
5/19 Cindy Le 5/23 Basirat James 5/28 Adekemi Adetoso
5/23 Kirsten Fishbeck 5/29 Mona Hoiland
5/19 Naomie Brillo 5/25 Mai Feah 5/29 Aileen Juanillo 5/30 Steve Montes
5/25 Hae Kang 5/29 Regina Perryman 5/30 Gbemisola Giwa
5/19 Chandrika Padmavathyamma 5/25 Michelle Cain 5/29 Asrar Ahmed 5/30 Jared Rosado
5/26 Anne Hetletvedt 5/29 Kevin Trewin 5/31 Sandra Leveritt
5/19 Oluwadamilare Egwaikhide 5/26 Karen Bard 5/29 Kimberly Ochoa 5/31 Aida Chacon
5/26 Holly Gonzales 5/30 Kevin Rodgers 5/31 Hannah Spector
5/19 Monica Mbugua 5/26 Uyen Tran 5/30 Geraldine Denila

5/19 Marnie Mclean

5/19 Bailey Kahn

5/20 Armando Olalde

5/20 Lori Lea

5/20 Molly Hone

5/21 Miriam Mostacho

5/22 Carrie Williams

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 25

© 202109. CONFIDENTIALL––CCoonnttaaininsspproropprireietataryryininfoformrmaatiotionn. N. Noot itnitnetendndeeddfofroer xetxetrenranladlisdtriisbtruibtiuotnio. n. 26