June 2022 CyPress Newsletter

The North Cy-Press

A Monthly Employee Newsletter

June 2022

Our CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.
mission

Above all else,
we are committed
to the care and
improvement of
human life.

2 About HCA Healthcare

Letter from Jim Brown, CEO

Thank you for taking time to complete the Spring ’22 Engagement Survey. Sixty-seven percent of our team participated which
was the second highest participation rate in HCA Gulf Coast Division.

I am very pleased to share that our overall engagement index increased to 83 from 79. This score represents the third highest
engagement in our division. I am very happy with the strides we have made in nursing culture. Our engagement index for
nursing improved to 79 from 69. Over the last three surveys, nursing engagement has increased by 19 points.

In analyzing the survey detail, none of the 12 categories that we measure declined. Seven of 12 categories improved and five remained constant.
The highest scoring categories were “care” and “meaningful conversations”. The areas with greatest opportunity were “recognition” and
“involvement”.

In total, 49 departments had high enough participation to yield departmental results. Twenty-eight of 49 departments saw their engagement
increase, 11 remained the same from fall of 2021, and 10 experienced a decline. The highest scoring departments were as follows.

Nursing: 4th Floor (94)

Ancillary: PT (95)

Support: Transport (95)

Administrative: Quality/Performance Improvement (98)

Outpatient: Retail Pharmacy and Sports Medicine (100) 3

Letter from Jim Brown, CEO

Other areas having engagement scores of 90 or greater included Infusion, Nursing Administration, Financial Services, Food and
Nutrition Services, Case Management, Nuclear Medicine, Environmental Services, and IMCU. Our biggest gainers for this survey
cycle included Pre-Op, PACU, Transport, 5th Floor, and Histology.
I will be hosting Town Hall meetings this summer to review these results and our hospital action plan. Elements of our broad-
based action plan include a “Commit to Culture” campaign focused on departmental accountability for staff meetings,
communication boards, and rounding, expansion and revitalization of our Employee Activity Group to include representatives from our colleague
networks and shared governance councils, and on-boarding check-ins by senior leadership at 90 days and one year.
Your feedback is critical in our ongoing pursuit of making this an enjoyable and fulfilling environment that you’d recommend as a great place to
work. Thank you again for taking a few moments to provide us your feedback.

4

HOSPITAL UPDATES

CONGRATULATIONS TO OUR

Lilly Escobedo Estrada

Financial Counselor

“Lilly is a financial counselor in patient access. Although she is a long-term HCA
employee, she has only been in this role since September 2021. During her tenure
in this role, she has become the number 1 front collector in the region. Collections
is a difficult position, but Lilly is successful not only at collecting, but also ensuring
that patients feel that they are cared for like family. She is also consistently willing
to train other registrars to improve their collecting skills.”

$250.00 Reward Points & Premiere Parking Spot!

HOSPITAL UPDATES

CONGRATULATIONS TO OUR

Doeland Dilbert

ER, Patient Care Tech

“Doeland is an enthusiastic worker. Always wears a joyful spirit and wide smile. He
goes above and beyond to extend help when needed. I asked him to bring a
stretcher to MS6 so we can take an expired patient to the angel room. He not only
brought the stretcher, but took the patient to the angel room and already called
security to have them waiting by the time we got there – he made the process so
smooth. His “ready to help attitude” is commendable!”

$250.00 Reward Points & Premiere Parking Spot!

HOSPITAL UPDATES

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Frist Volunteer Award Nursing In Excellence - Compassionate Care Innovators Award 7
Mr. Houston Knox Ms. Aileen Juanillo Mr. Trang Le

Hospital Updates

Outpatient Lab Hours Update

HCA North Cypress
Outpatient Lab

Monday – Friday: 8:00 a.m. – 5:00 p.m.
Saturday: 12:00 p.m. – 4:00 p.m.
Sunday: 10:00 a.m. – 2:00 p.m.

21214 NW FWY, Cypress, TX, 77429

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Hospital Updates

Hospital Parking Process – Employees

Above all else, we are committed to the care and improvement of
human life.

Due to the current limited amount of parking spaces, we ask that
all employees please park in their designated parking spot. We
want to offer our community the best possible experience by
ensuring that there are enough parking spaces for our patients
and their visitors.

As of June 2022 our process is as follows,

• Security will be parked in front of the hospital and will ask the
employee/vendor/contract employee/student to move their vehicle.

• If the employee does not move their vehicle, security will take a picture
of the employee and their vehicle’s license plate.

• Security will then turn over their license plate number to HR.
• Security will then put a violation sticker on the driver side window.

9

Hospital Updates

Life Gift

Organ Donor Saves Lives

Referral made on May 13th by an ICU nurse.

With the supporting efforts of HCA North Cypress along with LifeGift the family
honored their loved one through the gift of a legacy of life and hope to others.

Many thank to Hospital Staff who collaborated with LifeGift team to save 3 lives.

The Donor’s Legacy of Life
Liver was Transplanted

Right and Left Kidneys were Transplanted
Right Lung for Research

Tissue was also recovered to save and enhance lives through the recovery of Corneas, Skin, Bone
and Soft Tissue.

Hope has been given to others because of your efforts. 10
Thank you all for making a difference!

June 2022 – Event Calendar

Monday Tuesday Wednesday Thursday Friday Saturday Sunday

6 7 1 2 34 5
13 14
20 21 National Donut Day! National Cancer
We appreciate Survivors Day
you a “hole”
bunch! 12

8 9 National Nursing 10 LGBTQ+ Colleague 11 19
Assistant Week! Network hosts an
10th – 17th Educational Course: 26
Stop the Stereotypes
Founders Room
12:00 p.m. – 12:30 p.m.

15 16LGBTQ+ Colleague 17 18
Network hosts
Juneteenth
a rainbow of fun event! Celebration
12:00 p.m. – 12:30 p.m. Cafeteria
11:00 a.m. – 2:00 p.m.
22
23 24 25

27 28 29 30

HCA North Cypress celebrates Pride Month

Hospital Updates

J
U
N
E

12

Hospital Updates

J June is a month for honoring and celebrating our
U cancer survivors and all those who have an impact on
N their lives. HCA North Cypress would like to give a
E special THANK YOU to our oncology services teams.

• Radiation oncology
• Nurse navigators
• Infusion
• Surgery
• Radiology / PET
• Pathology
• Rehab
• Oncology social worker
• Oncology case management

13

Hospital Updates

J
U
N
E

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Hospital Updates

LAB REHAB RADIATION ONCOLOGY

June is a month for honoring and celebrating our cancer survivors and all those who have an impact on

their lives. HCA North Cypress would like to give a special THANK YOU to our oncology services teams.

• Radiation oncology NATIONAL
• Nurse navigators

• Infusion

• Surgery

• Radiology / PET SURVIVORS
• Pathology
• Rehab

INFUSION SERVICES • Oncology social worker MONTH
• Oncology case management

15

Hospital Updates

RADIOLOGY ONCOLOGY SOCIAL
WORK & NAVIGATION

PET - IMAGING INPATIENT SURGERY
SOCIAL WORK 16

HOSPITAL UPDATES

CONGRATULATIONS TO OUR

$250.00 Reward Points

CONGRATULATIONS

Congratulations on your induction in
to the International Honors Society of
Business, Delta Mu Delta Pi Gamma

Chapter, at Colorado Technical
University!

HCA NC is so proud of you!

“Denise, you are rock star! I am Denise- It is so wonderful to watch you

so proud of you and your achieve your goals and receive the

amazing achievement. Beyond accolades you deserve for all your hard

the sky is the limit for you!” – work! - I couldn’t be more proud of you!

Erica White, Outpatient Imaging Congratulations! – Carla Jerro, Inpatient

Director Imaging Director© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Sandi has been married for 42 years to her husband, Ric.
Sandi has two daughters, Rory and Megan who have blessed
her with 5 grand children. Her journey with HCA started at
CyFair in 2013. Sandi is looking forward to lots of tennis,
traveling, and family time upon her retirement on May 30th.

Sandi,

“On behalf of myself and our entire Case Management
team, we sincerely appreciate all that you have done for
our department, the hospital, and our patients. You will be

missed. Enjoy your retirement!!”
– Love, your Case Management Team

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Hospital Updates

20

Hospital Updates

21

Hospital Updates
National Day of Prayer

jmu6751

22

Hospital Updates

National Hamburger Day – Saturday, May 28th

23

Hospital Updates

Relay for Life – American Cancer Society

HCA Houston Healthcare North
Cypress raised

out of the $105,572.00 raised.

Thank you to our event captains Janet
Pollard and Kristi Read for making this

such a successful event! bva5541

24

Hospital Updates
Hospital Week Cookies & Coffee

qni6709

25

Hospital Updates

Hospital Week – We Appreciate YOU!

Every day, our colleagues make a difference in
the lives of our patients, our communities and
each other. You are the heart and soul of who we
are. You define what it means to live out HCA
Healthcare’s mission – above all else, we are
committed to the care and improvement of
human life. National Hospital Week is a time to
celebrate and thank YOU. In grateful
appreciation,

8,500

Reward Points have been deposited into your
account!

#happyhospitalweek

26

Hospital Updates

HCA North Cypress Blood Drive

Missed your Thank you to everyone who stepped
opportunity to in and donated blood last month!
donate blood? We had

23 DONORS &

July 21st, 2022 25 UNITS

7:00 a.m. – 1:00 p.m. of blood, helping to

All donors will save 75 LIVES!

Founders Room receive the
below pullover!

27

Hospital Updates
Hospital Week Breakfast Tacos – Rudy’s

nhe6734

28

Hospital Updates
Hospital Week Event – You Knock Our Socks Off!

qem6252 29

Hospital Updates
Hospital Week Event – Ice Cream Sundae’s

30

Hospital Updates
Hospital Week Breakfast Tacos - Laredo

fbe6248

31

Hospital Updates

Hospital Week Family Crawfish Boil

Serving over Live Music
2100 pounds Balloon Artists
of crawfish! Face Painting
Family FUN!

32

Hospital Updates
Hospital Week – Festival of Cultures

33

Hospital Updates
Hospital Week – Festival of Cultures

34

Hospital Updates

35

Hospital Updates

COUNTRY
REPRESENTATION

#1

France

36

Hospital Updates

FOOD TASTING
#1

Syria

37

Hospital Updates

PEOPLES CHOICE
FAN FAVORITE
#1

Jamaica

38

Hospital Updates

JUDGES
OVERALL

#1

Nigeria

39

Pie In the Face – Leadership Schedule 12:45 p.m. 1:00 p.m.
Friday, May 13th, 2022 : 11:00 a.m. – 1:00 p.m.

11:15 a.m. 11:30 a.m. 11:45 a.m. 12:00 p.m. 12:15 p.m. 12:30 p.m.

Wes Jim Alex Dr. Jin Wes Gina Bryan Jim
Wesson Brown Brock Kim Wesson Garrison Shepherd Brown

Junnius Troy Dr. Jin Troy Bryan Cindy Alex Tekhesia
Pollard Sarver Kim Sarver Shepherd Tews Brock Phillips

O’keefe Boni Julie Patricia Thomas Jason Cristina Kristi
Allen Burbank Hoff Franco Lane McCuistion Salajanu Read

Kim Twila Jaime Keonna Liana Becky Jeff Miranda
Bailey Burlew Izaguirre Gant Larson Miller Hendry Roberson

Monica Ashley Jay Denise Trang Peggy Joseph Kiko
Baker Burriss Jasa Havens Le Morgan Porter Tisby

Michelle Brenda Carla Jairo Boxin Tina Boun Karen
Marshall Butler Jerro Henao Xu Nalbone Ouanesisouk Sabrsula

Hallie Ashley Catherine Jessica Joe John Hannah Joyce
Brewer Calvin Kelsey West Martinez Nesgoda Pham Scott

Brandon Deanna Valarie Randy Georgia David Kiko Regina
Briggs Clark Waldrup Kimberly McCool Nguyen Tisby Fick



ICU BREAKROOM REFRESH In-progress Request:

• Cold Vending Machines - Coming 2022

• Healthy Vending Machine Options - Coming 2022

• Cover to be added to employee entrance - on hold – due to new tower construction

• Beds in ER with the ability to weigh patients - Waiting on 10 bed quote from
Stryker

• Replacement of bulletin boards to TVs in cafeteria - Coming 2022, early 2023

• Refresh of ICU breakroom

• Refresh Breakrooms

• Old Endo waiting room - breakroom for PreOp/PACU Staff – old breakroom to
become locker room.

• RT - TV in staff eating area

• RT - ventilators upgrade

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Completed Requests

• HCA NC POB 1 gym/weight room • HOPD Task Chairs • Updated EAST UNIT timecard
upgraded and opened to staff 24/7
• PBX Task Chairs • Starbucks opened on Sunday
• Daisy Award promotion and recognition
campaign starting in April 2022 • PreOp/PACU Task Chairs • More employee family events

• Wayfinding signage in front of employee • Endo Task Chairs • Employee massages – completed
elevators • Phone head sets multiple times a year 2021 and 2022

• Ice machine in wound care • Staff bathroom in 2 East • Patients who have passed away process
• New flooring in HOPD Breakroom and for how they are escorted out of the
• Lactation room with sink, fridge, building
restroom, and comfortable seating Locker Rooms
• Colored LED lights outside of campus to
• Updated fun music played overhead celebrate special events – i.e. purple for
National Women’s Month
• Reopening of POB2 café
• FSED door alarm locks
• Breakfast hours available in cafeteria • More Chick-fil-A sandwiches on
• Timeclock by ECC Wednesday in cafeteria • FSED Hematology equipment update

• Trash bins at shuttle stops • Provide wheelchair at the main entrance
– Volunteers manage the new one
• Parking spot raffle for Hope Fund • Soup now served in cafeteria
• Facilities will address issues with full
• Hand sanitizer stations at employee • Protective shields at registration ashtrays by the ER and pond, as well as
entrance trim branches around the parking arms in
cow pasture
• Picnic tables and benches around campus • Created phone number for shuttle
pick-up • Updated timecard mach43ine by imaging
for employees to enjoy outside
• Extended and weekend hours for the TV added to registration waiting area

•shuttle© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Approved Request: COMING SOON! 44

• Bench placement outside employee entrance
• “Employee Parking Only” sign in blue lot
• Traction on shuttle bus steps
• Safer walkways (speed bumps, additional signage)
• Number waiting stop shelters in employee parking
• Baby changing table in public restrooms
• Employee Entrance Door to close slower
• Code Announcement Cards
• Smoothie option in café
• Recliners in patient rooms
• Inpatient Pharmacy more iMobile phones
• Shuttle bus backing out of employee entrance (in a safe way)
• Security cameras in PreOp and PACU© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

CONNECT TO PURPOSE Your HCA
Houston
FWU5538 Healthcare
Chaplaincy
CareTeam
Program
Free App!

45

CONNECT TO PURPOSE

HCA North Cypress Chaplaincy Schedule

JUNE 2022
On-Call Chaplain/s:

June 2nd - 12th

Terry Johnson 281-543-1809,
[email protected]

June 13th - 30th
Refat Fereg

(401) 578-8205

[email protected]

The Chaplaincy Monthly
Schedule is available for view

on our HCA North Cypress
Intranet Site under the
Chaplaincy folder!

46

PEOPLE *WOW, 20+ Years with HCA!

Stephany Shipp 6/12/1989 Thomas Stearns 6/20/2011 Sarah Smith 6/15/2015
William Sarver 6/26/2001 Keith Merritt 6/23/2011 Briana Shroy 6/22/2015
Michael Cano 6/19/2007 Martin Tuck 6/1/2012 Carla Bravenec 6/22/2015
Haimanot Siyum 6/19/2007 Evelyn Lim-Phillips 6/4/2012 Rosemary Lozano 6/29/2015
John Weizer 6/22/2007 Dahlia Zaiz 6/4/2012 Karri Blount 6/20/2016
Allison Hall 6/25/2007 Stephan Sutton 6/27/2016
Sajini Reji Erin Plaisance 6/3/2013 Briana Green 6/19/2017
Julio Jurado 6/2/2008 Anjali Johannes 6/19/2017
Ruth Ayala 6/2/2008 Marnie Mclean 6/3/2013 Joann Jugarap 6/25/2017
Cynthia Adams 6/9/2008 Teresita Ozaeta
Joanna Mcdaniel 6/10/2008 Elizabeth Doebler 6/12/2013 Zana Hussain 6/4/2018
Ramona Cabrera 6/10/2008 Stacy Millington 6/17/2013 Jo Billeck 6/4/2018
Vanesa Reyes 6/30/2008 Jeffrey Mleynek 6/17/2013 Natalie Vandagriff 6/4/2018
Kimberly Fugle 6/15/2009 Summer McCollum 6/17/2013 Daniel Beer 6/4/2018
Connie Pickett 6/22/2009 Amy Jones 6/17/2013 Kyle Goldsmith 6/18/2018
Robert Winningham 6/22/2009 Berquelin Bello Tiara Adams 6/18/2018
Manuel Hernandez 6/7/2010 6/2/2014 Gia Wiggins 6/3/2019
Susan Silvestre 6/7/2010 Thu Vu Debbie Church 6/3/2019
Carrie Mccoy 6/21/2010 6/16/2014 Taylor Munguia 6/16/2019
Molly Hone 6/21/2010 Andrea Garza Taylor Guadiz 6/16/2019
Sylvia Samuel 6/6/2011 6/16/2014 Jennifer Cook 6/16/2019
Malinda Cervantez 6/6/2011 Evelyn Adusei Sabrina Rodriguez 6/24/2019
Maria Caban 6/6/2011 6/16/2014 6/24/2019
6/6/2011 Ellen Karisch
Rafiya Sultana 6/16/2014 47
Alejandro Sosa 6/16/2014
Karen Nall 6/16/2014
Daniel Rivera 6/16/2014
Kayla Williams 6/30/2014
Shennel Johnson
6/1/2015
6/15/2015

PEOPLE

Agnes Addai 6/24/2019 Megan Gillan 6/21/2021
Gerard Camstra 6/24/2019 Nabeel Shahin 6/21/2021
Eman Said Asia Washington 6/21/2021
Roger Fernandez 6/1/2020 Renee Steady 6/21/2021
Swetha Abraham 6/1/2020 Beverly Bungue 6/21/2021
Justin Williams 6/1/2020 Stephanie Toney 6/27/2021
Maya Appekat 6/1/2020 Andre Tonye 6/27/2021
Suong Nguyen 6/6/2021 Marion Beckley 6/27/2021
Nancy Ngoc Nguyen 6/6/2021 Rachel Witmer 6/27/2021
Jeff Hendry 6/6/2021 6/27/2021
Jacquiline Go 6/7/2021 Eke David 6/27/2021
Lisa Chavez 6/7/2021
Carlos Cortes 6/7/2021 Courtney Spiteri 48
Samantha Lemus 6/7/2021
Jasmine Maxey 6/7/2021
Iris Armstead 6/7/2021
Ryan Lanier 6/7/2021
Jennille Mcleod-Lestage 6/7/2021
Paulette Stowers 6/21/2021
6/21/2021

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Juan Sanchez – U/S Tech

“Juan, in imaging, gave my elderly mom the most loving care
while doing her renal ultrasound. He is amazing! We’ve only
had the very best care here!!” – HCA NC Patient - Online
Review

“Juan Sanchez is a skilled Ultrasound Tech who endears each
and every patient he sees. This is evident by the compliments
seen not only on FB, but his name is mentioned frequently in-
patient surveys. Described as professional, giving loving care,
makes me so comfortable I request him, and so on. We thank
Juan for being such an outstanding ambassador of HHH North
Cypress.” Imaging Leadership Team

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PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Press Ganey – Employee Highlights MS4 Highlighted Team Members

Zulema Rivera

Maya Appakat

Christopher Ngyuen

Elizabeth (Irma) Rodriguez

Iwok Otoobong

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