TheNorth Cy-Press A Monthly Employee Newsletter November 2023
2 CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. Above all else, we are committed to the care and improvement of human life. About HCA Healthcare Our mission
HCA North Cypress: Thank you to each of you who took the time to respond to the Fall 2023 Glint Engagement Survey. In total, 72% of our team responded which equates to 907 people. We achieved our goals of overall engagement of 85 and nursing engagement of 81. Additionally, PCTs had a score of 83. Your written responses, which totaled 1,722, were overwhelmingly favorable at 87%. There are 19 categories for which we receive a score. Seven of these categories improved with none declining. Our results matched the Gulf Coast Division which had the highest engagement of all divisions in HCA. I am very happy with these results as this marks six consecutive surveys with improvement. Thank you again for your feedback. Let t er from J im Brow n, CEO 3
© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. Jim Beck Brown CEO Brittany Lollis VP Operations Dr. Jin Kim CMO Junnius Pollard VP Quality Bryan Shepherd CFO Miranda Roberson VP HR Alex Brock COO Troy Sarver VP Surgical Services Gina Garrison VP Finance Krystal Doyle ACNO Maggie Yacoubian CNO HCA Nort h Cypress Execut ive Team
HCA North Cypress DRESS CODE HCA approved scrubs Uniforms: No hoodies, jackets or sweaters – only coordinating long sleeve under scrub or coordinating scrub jacket allowed No leggings, cropped pants, skorts, or t-shirts No spaghetti straps No denim (unless specifically allowed/approved during employee activities/events) No unusual hair color: orange, purple, blue, pink, etc. No open toe, sling back or other shoes with holes/openings in clinical settings No visible body piercings – earring gages must be removed and covered with band aid Cover all tattoos to the best of your ability No artificial nails in patient care areas, handling sterile supplies, food service etc. No perfume in patient care areas FFA3836
Complementary Shuttle, Valet, & Golf Cart Service Gravel Parking Employee Parking Lot Shuttle Schedule: Valet Hours • Monday – Friday: 4:30 a.m. – Midnight • MAIN: Monday – Friday: 7:00 a.m. – 4:00 p.m. • ER: Monday – Sunday: 11:00 a.m. – 11:00 p.m. • Pick-up by request – 832.912.3695 or ext.3695 (nonpeak hours) BLUE LOT TO EMPLOYEE ENTRANCE Golf Cart • 8:00 a.m. – 4:00 p.m. • In-between POB1, POB2, & Parking Garage
On Call Phone When to Use: For when there is no staff coverage and the following applies: • Utility Disruption/Failure: No water, power, medical gas, A/C (does not include hot/cold calls requesting changes < 5-degree difference). • Utility Emergency: Flooding (not including toilet overflows), fire Emergency Phone When to Use: If and when no one answers the 24/7 line and there is an immediate need. (immediate = water coming from the ceiling) Plant Ops (24/7 Line) When to Use: For high/immediate work orders, once a work order has been entered. During the hours of 7a-3p, there is typically someone who answers and delegate, as appropriate. Contact Numbers for Facilities/Plant Ops HCA HOUSTON HEALTHCARE NORTH CYPRESS Delba BarriosFacilities Director David DormanFacilities Supervisor Jonathan KeelsLife Safety Coordinator Facilities Leadership Team
Plain Language CODES Call a code: Dial*2333 Clear/ Cancel a code: Dial 0 0 If the patient presents with: 1. Hitting 2. Punching 3. Swearing 4. Grabbing 5. Biting 6. Swatting 7. Self harm/injury 8. Throwing objects What action do you take? 1. Call the PBX OPERATOR for help 2. Call for SECURITY ASSISTANCE 3. Maintain safety for patient/self and others 4. DOCUMENT If the patient presents with: 1. Annoyed 2. Increased pacing or moving around 3. Shouting 4. Anxiety 5. Irritability 6. Refusing 7. Belligerent
Plain Language CODES Call a code: Dial*23333 Clear/ Cancel a code: Dial 0 0 Should be called on any patient, visitor, or employee that is located INSIDE of the hospital that needs the “Emergency Response Team” to respond. Should be called on any patient, visitor, or employee that is located OUTSIDE of the hospital that needs the “Emergency Response Team” to respond. Outside includes: HOPD, Imaging, Infusion, Dialysis, Sleep Lab, & Sports Medicine All other emergencies in t he POB’s will require a call to 911 for Emergency Assist ance .
Urgent Care • Care for minor injuries and illnesses • Colds, flu, earaches, sore throats, fever • Sprains, strains, simple bone and joint injuries • Cuts and scrapes that may need stitches • Bug bites, stings, poison ivy, hives or rashes • X-rays • Lab tests • UTIs and STIs • Sports physicals Emergency Room • Suspected heart attack or stroke • Trouble breathing, severe allergic reactions • Deep wounds with heavy bleeding • Broken bones • Severe burns • Coughing or throwing up blood, blood in stool • Suspected poisoning or drug/alcohol overdose • Severe burns • Head injuries, concussions • Severe headaches, dizziness, confusion, seizures • High fever, uncontrolled nausea or diarrhea, dehydration
carl Employee Safety Employee Parking Lot Campus Roads HCA North Cypress Safety Concern Please call securit y w it h a license plat e number t o report a concern. 281.779.1028 November 2023 Please drive slow throughout the North Cypress campus. The Speed Limit is 5 MPH. GUK7185
Meet Your Ethics & Compliance Facility Leadership Team Alex Brock Chief Operating Officer Co-Ethics & Compliance Officer (ECO) Kuirshan Durio Executive Assistant Ethics & Compliance Secretary Becky Miller Director of Health Information Management (HIM) Facility Privacy Officer (FPO) Ashley Burriss Director of Patient Safety Equity Compliance Coordinator (ECC) Brandon Briggs Director of Information Technology (IT) Facility Information Security Officer (FISO) Denise Havens Business Development & Scheduling Services National Coverage Determination (NCD) Leader Brittany Lollis VP of Operations Co-Ethics & Compliance Officer (ECO)
I am pleased to announce that Brittany Robinett has accepted the Director – Patient Access position at HHH North Cypress. She officially joined our team October 22nd Brittany has worked with HCA since December of 2020. Previously, Brittany was the Assistant PAD at The Woman’s Hospital of Texas. Before coming back to Houston, she served as the Clinic Operations Manager for three Surgical Clinics for Tulane Medical Center in New Orleans. (Surgery & GI Clinic, Lakeside Surgical Specialty Clinic, and Northshore Surgery Clinic) Brittany is a Houston native, born and raised! She received her Bachelor’s degree in Public Health and a Minor in Biology from the University of Houston where she was also a student athlete playing on the Women’s Soccer Team. She then obtained her Masters in Healthcare Administration from Louisiana State University Shreveport. Outside of work Brittany values spending time with family and friends. She enjoys traveling, reading, and staying active, particularly cycling. Please join me in welcoming Brittany and wishing her the very best as she moves into this exciting new role! Bryan Shepherd Chief Financial Officer
Congratulations to Randy Kimberly for receiving his Associate Degree Nursing
Please join HCA North Cypress as we honor Wednesday, November 29, 2023 • Outside of Founders Conference Room 11:00 am - 2:00 pm • Education from the American Cancer Society • Resources for lung screening program • Information on next steps for lung screening • Fun giveaways
The Trauma department recognized the Trauma Star of the Month in the ED, Sara Prince, for Sept 2023 for exemplary documentation and care of her trauma patients.
18 STELLAR SHOUT-OUTS TO THESE EMPLOYEES! HCA North Cypress Team Members! People
19 STELLAR SHOUT-OUTS TO THESE EMPLOYEES! HCA North Cypress Team Members! People Good Job!
20 STELLAR SHOUT-OUTS TO THESE EMPLOYEES! HCA North Cypress Team Members! People 3 months in a row!
21 STELLAR SHOUT-OUTS TO THESE EMPLOYEES! HCA North Cypress Team Members! People Audra Verinder CRT/Manager Bilquis Ahmed CRT Joe Alvarez CRT/lead Iris Armstead /lead Chad Austin RRT Deshonda Ballard CRT Maritza Berganza CRT MiNae Black CRT Erica Cabrera RRT/Supervisor Joshelyn Calderon CRT Jose Colon RRT Kenneth Cunningham CRT Chantal Easley RRT Lydia Eom RRT Luisa Gonzalez RTS Kaila Espinoza RRT Ashley Finley RRT Roy Gonzales CRT Tina Heddens RRT Sarah Higgins RRT Sylvia Hurtado CRT Maya Kim RRT/lead Christina McCarty RRT Bety Le RTS Osahon Ogieva RRT Tonya Ramos CRT Cesar Salgado CRT/Supervisor Elvis Simo RRT Nirlep Singh RRT Gerard Wilder CRT Betza Lacey RRT/ Director RSI8651
22 GETTING TO KNOW YOUR HCA NORTH CYPRESS EMPLOYEE Carrie McCoy Sleep Center Supervisor People Family: Married to Chuck for 27 years. Have 2 grown sons, Cameron and Chase. Favorite Color: I love all colors, but especially like the color red. Favorite Quote: I can do all things, through Christ who gives me strength. Philippians 4:13 Hobbies: Traveling and Cooking Interesting Fact: I spent 2 weeks touring Russia when I was a teenager while my Mom attended a cardiovascular seminar there. Favorite HCA Memory: The HCA transition in 2019! It was inspiring to see other HCA staff come in to assist and feeling “cared for like family”. It was an inspiration to see everyone working together and feeling supported during a challenging time. HCA Tenure: 13 years
23 GETTING TO KNOW YOUR HCA NORTH CYPRESS EMPLOYEE Karenin Santiago Wound Care Scheduler People Family: My husband Rolando and I celebrated our 30th wedding anniversary in April this year! Proud parents of two sons Roland Kariel, 29 years old, and Diego Andrés, 24 years old, both with bachelor’s degrees and graduated Magna Cum Laude from Mechanical Engineering and Studio Art respectively. We are a very close-knit family. Favorite Color: Black, a color of many sentiments. Favorite Quote: I have two: "Details matter. It's worth waiting to get it right." - Steve Jobs, Founder of Apple & “Do the best you can until you know better. Then when you know better, do better.” - Maya Angelou Hobbies: Listening and dancing to music, reading books (and people), doing my own mani/pedi and my hair. Interesting Fact: My first car was a 1984 Mazda GLC Hatch 5- speed... So yes, I know how to drive a stick shift - manual transmission car. Favorite HCA Memory: My start date at HCA North Cypress: November 7, my birthday... What a gift! HCA Tenure: 1 year this November 7!
24 GETTING TO KNOW YOUR HCA NORTH CYPRESS EMPLOYEE Haimanot Siyum EVS Lead â ÙŐů·Ù Family: Happily married for 22 years to Berhane Reddy. I have 2 children, a son, Matthew Berhane Reddy; 19 years old, and a daughter, Feiona Berhane Reddy; 18 years old. Favorite Color: Purple Favorite Quote: "Love is patient, love is kind. It does not envy, it does not boast, it is not proud." 1 Corinthians 13 Hobbies: Cook, Gardening, Spending time with family Interesting Fact: I Raise Farm Animals (Cows, Chicken, Lambs, Sheep, etc.) and My husband is a Bee Keeper Favorite HCA Memory: Receiving my yearly recognition; I have been here for 17 years and I enjoy it. HCA Tenure: 17 wonderful years LKE6565
We honor our nurses who provide extraordinary care with The , an international nurse recognition program that celebrates the compassion and skill nurses bring to patients and families every day. For more information and if you would like to nominate your nurse for this very meaningful award, please scan the QR code below. Want to say to your Nurse? The (Being Exceptional Everyday) is a recognition program that honors and celebrates the compassionate care our patient care partners provide everyday. Our BEE Award Honorees demonstrate the principles – assion & Compassion in the care they provide everyday, stablishing a special connection through the use of kindness and sincerity, eamwork, lways creating the best experience for their patients, ove for their job and shows respect. For more information and if you would like to nominate your Patient Care Partner for this very meaningful away, please scan the QR code below. Want to say to your Patient Care Partner?
People 26 Kristi Read 11/15/2006 Jeanine Rellinger 11/27/2006 Kevin Rodgers 11/19/2007 Phuong Velez 11/19/2007 Dariela Canales 11/26/2007 Jocelyn Manansala 11/3/2008 Bang Truong 11/17/2008 Anuradha Vohra 11/24/2008 Thai-Thanh Phan 11/1/2010 Aileen Juanillo 11/1/2010 Mansueto Quijote 11/29/2010 Angela Fatu 11/29/2010 Lindsey Wise 11/7/2011 Elias Cisneros 11/7/2011 Jairo Henao 11/7/2011 Cristina Cardona 11/7/2011 Ana Avalos 11/7/2011 Raul Sotelo 11/14/2011 Suveena Guglani 11/5/2012 Meghan Mehl 11/4/2013 Rosario Villabroza 11/24/2014 Monique Ehrhart 11/2/2015 Dan Mao 11/2/2015 Barbara Morrell 11/2/2015 Puneet Dhillon 11/2/2015 Christian Llorente 11/16/2015 Deanna Zeh 11/30/2015 Trang Pham 11/30/2015 Aaron Benavidez 11/30/2015 Debrah Murkot 11/14/2016 Jennifer Suarez 11/6/2017 Meagan Royse 11/12/2018 Chiemena Ohiri 11/26/2018 Dolorosa De La Torre 11/26/2018 Briana Kosters 11/8/2020 Michael Douglass 11/8/2020 Amber Harris 11/8/2020 Jodie Nguyen 11/8/2020 Nancy Garcia-Ramirez 11/9/2020 Zulema Rivera 11/15/2020 Harry West 11/15/2020 Esenam Ampim 11/23/2020 Azeneth Hernandez 11/30/2020 D andrea Evans Warner 11/1/2021 Hilda Oriadetu 11/8/2021 Brandon Boyce 11/8/2021 James Doakes 11/29/2021 Karin Durr 11/15/2021 Mason Coleman 11/22/2021 Tiaria Sykes 11/28/2021 Savannah Mallon 11/29/2021 Chantavia Beverly 11/6/2022 Carolina Cadena 11/7/2022 Karenin Santiago 11/7/2022 Ashley Redd 11/7/2022 Lauren Oryall 11/7/2022 La Tallia Hector 11/7/2022 Jensy Pineda 11/7/2022 Stephanie Robichaud 11/21/2022 Chinedu Asiegbu 11/21/2022 Vivian Dike 11/21/2022 Angelica Bodiford 11/21/2022 *WOW, 20+ Years with HCA! *WOW, 15+ Years with HCA! OKM6661 Luz Maria Suarez 11/27/2022 Rachel Vandette 11/06/2022 Parallon Happy Anniversary!!
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North Cypress employees have a history of generously providing Christmas gifts to children in the community through Cypress Assistance Ministries (C.A.M). This year we will continue that tradition, but in addition, we will help our own employees who may have difficulty providing gifts for their children at Christmas. Angel ornaments have been placed on the Christmas tree in the Main Hospital Lobby. These ornaments will have the age and gender of the child and some ideas of what they are wishing for. There will be a table with a list of children needing gifts near the tree. Please write your name and ¾ ID next to the child you would like to provide a gift for and take that child’s ornament off the tree. Please hold on to the ornament you chose and attach it to your gift when dropped off. If you need assistance with Christmas gifts for your children, please complete an application from HR or from your Director and submit to Elise in Human Resources. HCA North Cypress employee applications must be submitted to HR by Tuesday, November 14th and gifts must be picked up by the same employee on Friday, December 15th. Employees seeking assistance will be kept confidential. Red angel gifts (HCA Employees) submitted to HR by December 5th. Green angel gifts (C.A.M.) submitted to HR by December 5th. We ask that all gift donations are left unwrapped. Thank you and Happy Holidays! Donors
Angel Tree is located in front of the Founders Conference Room! JWU5202
HCA Employee Angel Tree Applications It is the goal of this program to allow our employees to assist you with Christmas gifts. It is not intended to provide families with all of their Christmas needs. Guidelines for Completing your Application o Eligible employee must make less than $39,000 annually or submit a written request explaining special circumstances o Children must be legal dependents of the employee o Children must be 18 years of age or younger o Special Needs dependents of any age are eligible for this program o Between $30.00 and $50.00 will be spent per child o Applications and gifts will be turned into Human Resources o This program will maintain absolute confidentiality IMPORTANT DATES Applications due: Friday, November 14th, 2023 Gifts due: Tuesday, December 5th, 2023 Gift pickup: Friday, December 15th, 2023
2023 Please join HCA North Cypress as we celebrate Diwali! “Diwali, also known as the Festival of Lights, is the most important national festival of the year in India, celebrating the victory of good over evil and light over darkness. It tops all other festivals with its long-lasting and multifaith celebrations in India. Each year over 1 billion people — Hindus, Jains, Sikhs, and some Buddhists, on the Indian mainland and oversees communities alike — celebrate these spiritual and joyous days.” Celebration will be hosted by Hue Nguyen, Asian Colleague Network team lead! November 13th, 2023 Main Lobby 11:00 a.m. – 1:00 p.m. “Embracing differences and diversity is how we all grow together.” Hue Nguyen
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Hospit al Updat es –
HCA Houston Healthcare North Cypress hosted a Prostate Screening event for our adopted school, CyFalls High School. 10.25.2023 Thank you to Janet Pollard, Chrissy Weathersby, Kristi Read and Karen Pendleton for hosting!
- Lab; – MS2; –Pharmacy
39 FWU5538 Your HCA Houston Healthcare Chaplaincy CareTeam Program Free App! Hospit al Updat es – Chaplaincy Team For more information on our chaplaincy program Email: Brittany.Lollis@hcahealthcare.com
40 FWU5538 Hospit al Updat es – Chaplaincy Team The monthly Chaplain schedule is located on the intranet shared drive.
41 Great Catch Award Karri Blount CT Tech A “Great Catch” is an event or circumstance that has the potential to cause harm to a patient but never reaches the patient due to the actions of a staff member. These type of events are encouraged to be reported by placing an event in Meditech. Each month, these are reviewed and one is chosen to receive the “Great Catch Award”. All staff members are responsible for patient safety standards but this award recognizes a staff member that demonstrates an exceptional commitment to patient safety. August 2023 Qualit y CONGRATULATIONS
42 Great Catch Award Kaycie Leal & Colette Moreno Physical Therapist & Occupational Therapist A “Great Catch” is an event or circumstance that has the potential to cause harm to a patient but never reaches the patient due to the actions of a staff member. These type of events are encouraged to be reported by placing an event in Meditech. Each month, these are reviewed and one is chosen to receive the “Great Catch Award”. All staff members are responsible for patient safety standards but this award recognizes a staff member that demonstrates an exceptional commitment to patient safety. September 2023 Qualit y CONGRATULATIONS
43 Qualit y CRO4931
Did you find your ¾ ID throughout the Cy-Press? Great NEWS! Stop by HR to claim your prize! 45
46 Human Resources How to Use Your Health and Wellbeing Benefits We are proud to invest in and support our colleagues so they can live out our commitment to care for our community. Use this guide throughout the year to make the most of your benefits as well as see who to contact when you need support. What do you need? I need support Get immediate confidential support at any time for whatever you’re going through, including relationship or work issues, legal or financial concerns or other stressful situations. I need to … Provider Phone and Web Talk to a counselor or therapist Optum counseling services To talk to a counselor by phone and receive authorization for text, video or in-person sessions, call (877) 950-5075 (Option 6) liveandworkwell.com (guest access code: HCA) Nurse Care (available to full-time and part-time hospital-based nurses) (800) 480-1234 Doctor On Demand (free behavioral health telemedicine visits for eligible medical plan participants) (800) 997-6196 doctorondemand.com/hca Talkspace app 1. Call (877) 950-5075 and request a Talkspace authorization code 2. Go to talkspace.com/connect and click Get Started in the EAP box. Get help finding child care, elder care, pet care, housekeeping, legal consultations, general financial planning and other personal services Optum WorkLife concierge service (they will do the research for you!) (877) 950-5075 (Option 3) liveandworkwell.com (guest access code: HCA) Manage stress SelfCare by AbleTo app (formerly Sanvello) (877) 950-5075 (Option 6) liveandworkwell.com (guest access code: HCA; search Sanvello) Did You Know? You have access to eight free counseling sessions with Optum per topic, per year. Sessions are available by phone, text, video or in-person. You can use Optum counseling services even if you aren’t enrolled in an HCA Healthcare medical plan. The Optum benefit applies to all members of your household. The HCA Rewards Wellbeing Hub is your one-stop place to access support for your emotional, physical and financial wellbeing. To access: Go to HCAhrAnswers.com, click Benefits: HCA Rewards and select the Wellbeing Hub link.
47 Human Resources Colleague Network Events & Activities Asian Colleague Network • October I Learn Pickleball • October I BRAVE The Voice- Black Colleague Network • October 26th I Professional Headshots LGBTQ+ Colleague Network • November I Social Hour Hispanic/Latinx Colleague Network • September I Hispanic Heritage Month Signature Event at HHH Southeast • October I Team Building at Ice House Young Professionals Colleague Network • September I Beach Clean up • November 4th I Halo House Gala • November 6th I Four Things that Hinder Performance in the Workplace • November 7th I Leadership Fundamentals for Aspiring Professionals • November 8th I Resume Writing/Interviewing Tips • November 9th I How to Build Your Brand and Market Yourself as a Young Professional • November 10th I Impactful Leadership Practices Mental Health & Wellness Colleague Network • September 12th I Suicide Prevention in Youth and Adults • September 21st I Asking the Tough Questions • October 3rd I Role of Behavioral Health Consultants • October 5th I Substance Abuse 101 • October 10th I Trending Drugs on the Streets • October 19th I Eating Disorders 101 • October 24th I Spirituality in Mental Health Veteran’s Colleague Network • October I Social Hour • November 11th I Veterans Day Parade Women’s Colleague Network • October 5th I Hispanic Heritage Signature Event • November 15th I Leadership Meeting • November 16th I End of Year Meeting
49 Diversity, Equity & Inclusion Networks Facility Asian Hispanic/ LatinX LGBTQ Mental Health & Wellness The Voice Veterans Women’s Young Professionals Nort h Cypress Colleague Net w ork Team Leads Hue Nguyen Liana Larson Mark Kelt on Karen Sabrsula Brit t any Lollis J unnius Pollard Troy Sarver Chrissy Weat hersby Jason Mccuist ion Kayla Mauldin Click here or scan t he QR code t o join t he Colleague Net w orks! Human Resources Click here t o join t he Colleague Net w ork Hub for t he lat est new s and act ivit ies!
Birthdays 51 Annual Requirement Friendly Reminder! During your birthday month, ALL employees are required to complete an Annual Health Screen Packet. Please take the necessary steps to complete your screening by visiting HR. Please ensure all your license and cert ificat ions are updat ed. HR encourages all employees to call HR Answers after upload to verify. ILX6619
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