TheNorth Cy-Press A Monthly Employee Newsletter September 2023
2 CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. Above all else, we are committed to the care and improvement of human life. About HCA Healthcare Our mission
HCA North Cypress: In preparation for our next engagement survey (October 9th – October 23rd ), I will be hosting a series of mandatory Town Hall meetings beginning September 22nd . There are 27 sessions for you to choose from that will span from September 22nd to October 9th. There will be sessions held at 7:45 a.m., 6:15 p.m., and on Saturday morning to accommodate night and weekend staff. Additionally, I’ll be sharing this presentation at all of our freestanding emergency departments. In the Town Hall presentations, I will be able to share some exciting new developments around our growth and new and expanded services. As you will recall, we had an overall engagement score of 84 in May. This placed us at a rank of #12 across all of HCA. My goal for the October survey is to again increase our overall engagement to a score of 85. Additionally, I’d like to see at least 60% of our team participate. The questions from which the overall engagement score is based are “How happy are you working here?” and “I’d recommend this hospital as a great place to work”. I hope that you are able to respond to each of these questions favorably. If you do have concerns, I urge you to talk with your department leader about what we can do to make your experience here more enjoyable and rewarding. Thank you for making time for these important meetings. Let t er from J im Brow n, CEO 3
© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. Jim Beck Brown CEO Brittany Lollis VP Operations Dr. Jin Kim CMO Junnius Pollard VP Quality Bryan Shepherd CFO Miranda Roberson VP HR Alex Brock COO Troy Sarver VP Surgical Services Gina Garrison VP Finance Krystal Doyle ACNO Maggie Yacoubian CNO HCA Nort h Cypress Execut ive Team
HCA North Cypress DRESS CODE HCA approved scrubs Uniforms: No hoodies, jackets or sweaters – only coordinating long sleeve under scrub or coordinating scrub jacket allowed No leggings, cropped pants, skorts, or t-shirts No spaghetti straps No denim (unless specifically allowed/approved during employee activities/events) No unusual hair color: orange, purple, blue, pink, etc. No open toe, sling back or other shoes with holes/openings in clinical settings No visible body piercings – earring gages must be removed and covered with band aid Cover all tattoos to the best of your ability No artificial nails in patient care areas, handling sterile supplies, food service etc. No perfume in patient care areas gsa4850
On Call Phone When to Use: For when there is no staff coverage and the following applies: • Utility Disruption/Failure: No water, power, medical gas, A/C (does not include hot/cold calls requesting changes < 5-degree difference). • Utility Emergency: Flooding (not including toilet overflows), fire Emergency Phone When to Use: If and when no one answers the 24/7 line and there is an immediate need. (immediate = water coming from the ceiling) Plant Ops (24/7 Line) When to Use: For high/immediate work orders, once a work order has been entered. During the hours of 7a-3p, there is typically someone who answers and delegate, as appropriate. Contact Numbers for Facilities/Plant Ops HCA HOUSTON HEALTHCARE NORTH CYPRESS Delba BarriosFacilities Director David DormanFacilities Supervisor Jonathan KeelsLife Safety Coordinator Facilities Leadership Team
Security Tip of the Month Reporting a theft Who to call Joe M. Martinez Security Director If you have an item that you think was stolen, please contact the Harris County Sheriffs Office at 713.221.60 0 0 September 2023 Please ask the operator to have a unit come on-site, so you can make an inperson police report. We also ask that you please notify our campus security team at 281.779.1028, so they can further investigate internally. plp9289
Visit HCA.YourCause.com to explore different opportunities for volunteer hours. Gather a team or a work buddy and make a difference in our communities. After you have logged ten volunteer hours, you will earn a $ 20 0 Care Card that can be donated to your chosen charity. Yo ur giving is m ult ip lied ! Above all else, we are committed to the care and improvement of human life. izl7111
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10 HCA Houston Healthcare North Cypress Emergency Care Providing safe, 24- hour emergency care, when you need it most Our HCA Houston ER 24/7 locations provide comprehensive emergency care for all types of acute injuries and illnesses 24 hours a day, seven days a week, including holidays. Our locations are staffed with board-certified physicians with extensive emergency treatment experience for adults and children, specialty trained nurses, and provides on-site imaging and laboratory services. In addition, affiliation with HCA Houston Healthcare North Cypress makes direct admission simple and seamless, if needed. Outpatient imaging services Hospital-grade diagnostic imaging offered at all locations. • CT scan/ultrasound • X-ray (walk-ins welcome) • MRI at Fry Road and Towne Lake locations Our locations 1. HCA Houston Healthcare North Cypress 21214 NW Frwy Cypress, TX 77429 832.912.3500 2. HCA Houston ER 24/7 Fry Road 26271 NW Frwy Cypress, TX 77433 281.949.5100 3. HCA Houston ER 24/7 Towne Lake 9645 Barker Cypress Rd Cypress, TX 77433 281.256.1456 4. HCA Houston ER 24/7 Willowbrook 22475 Tomball Pkwy Houston, TX 77070 281.320.8500 1 2 3 4
Meet Your Ethics & Compliance Facility Leadership Team Alex Brock Chief Operating Officer Co-Ethics & Compliance Officer (ECO) Kuirshan Durio Executive Assistant Ethics & Compliance Secretary Becky Miller Director of Health Information Management (HIM) Facility Privacy Officer (FPO) Ashley Burriss Director of Patient Safety Equity Compliance Coordinator (ECC) Brandon Briggs Director of Information Technology (IT) Facility Information Security Officer (FISO) Denise Havens Business Development & Scheduling Services National Coverage Determination (NCD) Leader Brittany Lollis VP of Operations Co-Ethics & Compliance Officer (ECO)
12 STELLAR SHOUT-OUTS TO THESE EMPLOYEES! HCA North Cypress Team Members! “Your staff at the Towne Lake location are so amazing! Julie took such great care of me and was so attentive. MRI’s really increase my anxiety and she made me feel so comfortable. I have had an MRI at that same place with Joanna in the past, and she was just as great. I live a long ways from Cypress but will drive the distance because of the wonderful care that I receive there.” People “Fantastic job Julie and Joanna!!! Thank you for your commitment and compassion that you continue to provide to our patients every.single.day. What a great example of #CARELIKEFAMILIY. You are so very much appreciated for all that you do!!” Julie Anatasio Joanna McDaniel
13 STELLAR SHOUT-OUTS TO THESE EMPLOYEES! HCA North Cypress Team Members! People fpo6721 “Mason is the most gentle and informative Nuclear Medicine Specialist I have ever come across in my health history- and I have been around the block quite a few times! “
14 STELLAR SHOUT-OUTS TO THESE EMPLOYEES! HCA North Cypress Team Members! People Special delivery from a patient’s family to say thank you for caring like family!
To our bariatric team, HUGE Congrats on a successful virtual site survey. Even BIGGER CONGRATS on leading the way for our re-accreditation for bariatrics from the MBSAQIP. Thank you for your time and dedication on this amazing achievement. We appreciate you! Bariatric Service Line Achievement! Suzanne Lunsford, BSN RN Bariatric Coordinator Sarah Dohallow Clinical Reviewer
National Rehabilitation Awareness Week is a time to acknowledge the rehabilitation programs and therapists. It highlights the positive impact that these services make in the lives of patients and their families. This week recognizes that every person deserves to live life to the fullest September 18-24 is National Rehabilitation Awareness Week. Team, We appreciate you more than words can describe. We are so proud to be on your team. Thank you for the endless hours you work caring for our patients. We would not be successful with out you! Karen Sabrsula and Brittany Lollis
EVS Team, Thank you for the hard work you do each and every day. The commitment you all have to care for our employees and patients is inspiring. I appreciate each of you. Cant wait to celebrate YOU! Happy EVS week team! Brittany Lollis, VP of Operations We Appreciate YOU!
18 GETTING TO KNOW YOUR HCA NORTH CYPRESS EMPLOYEE Samuel Jones Valet/Shuttle Manager *** People Family: Married to my beautiful Kindra of 5 years Favorite Color: Red Favorite Quote: Good is not good enough when excellence is required Hobbies: Coaching baseball and detailing cars Interesting Fact: I was an over the road truck driver for 3 years Favorite HCA Memory: Mr. Houston went out of his way to tell me how great my front valet Horacio was. HCA Tenure: 2 years
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Clinical: Infusion Non Clinical: Lab Thank you to everyone who participated!
We honor our nurses who provide extraordinary care with The , an international nurse recognition program that celebrates the compassion and skill nurses bring to patients and families every day. For more information and if you would like to nominate your nurse for this very meaningful award, please scan the QR code below. Want to say to your Nurse? The (Being Exceptional Everyday) is a recognition program that honors and celebrates the compassionate care our patient care partners provide everyday. Our BEE Award Honorees demonstrate the principles – assion & Compassion in the care they provide everyday, stablishing a special connection through the use of kindness and sincerity, eamwork, lways creating the best experience for their patients, ove for their job and shows respect. For more information and if you would like to nominate your Patient Care Partner for this very meaningful away, please scan the QR code below. Want to say to your Patient Care Partner?
Prior Daisy Award Nominations Daisy Award Nominations Q2 2023 hpo4061
Sarah, the nurse, cared for by brother in the ICU with such kindness and warmth and was very friendly. She made my brother feel very comfortable, and he was so thankful for that and expressed many times that she was such a good nurse. And with her professional knowledge and experience, she explained very kindly and in detail the next steps for his treatment, to help prepare us. Even though we asked many questions, she never got impatient and was very sincere and did her best in answering all our questions to the very end. We were so thankful for her patience, heart, and immense care. I can tell that she truly has a heart for her patients, and this isn’t just a job for her. She is such an outstanding and admirable nurse. I want to sincerely thank her once again for comforting our family’s heart with such warmth and care. My brother has already gone to Heaven, but I believe he will never forget her warm heart toward him. Nominated by MR on 4/23/2023
Preston is one amazing coworker. He’s the first to jump and help, even when he’s not the PCT for the patient. I’ve never seen a PCT that says “don’t worry, I can help”. Preston always says that to all nurses when it comes to helping any patient. This evening, Preston had to go look for a patient that left with an IV in the parking lot, when we thought the patient had gone. What a wonderful coworker Preston is. I feel very blessed to work with him each shift. Thank you Preston! Submitted on 6/26/23 By Anonymous
People 26 Mary Provost 09/17/1984 Brenda Butler 09/24/1994 Kimberly Bailey 09/03/2002 Audra Verinder 09/10/2007 Celeste Demarino 09/12/2007 Maria Blanco 09/24/2007 Guadalupe Cayetano 09/24/2007 Diane Patke 09/08/2008 Christene Christensen 09/08/2008 Josephine Novicio 09/22/2008 Jonathan Keels 09/22/2008 Stacey Lavan 09/29/2008 Michiko Tisby 09/01/2009 Akwele Mosi 09/08/2009 Joyce Scott 09/21/2009 Sheila Davis 09/21/2009 Allison Best 09/07/2010 Myrna Francisco 09/07/2010 Wei Gai 09/07/2010 Liana Larson 09/12/2011 Raven Prince 09/12/2011 Deborah Al-Ateeqi 09/12/2011 Alexis Colorado 09/27/2011 Felicita Escobar 09/27/2011 Raed Arrabi 09/10/2012 Rosemary Campos 09/10/2012 Christopher Williams 09/03/2013 Andrea Ortiz 09/08/2014 Paul Level 09/08/2014 Mary Case 09/22/2014 Yvette Miller 09/14/2015 Trang Le 09/28/2015 Chiteria Callands 09/12/2016 Chad Austin 09/26/2016 Alexandra Brock 09/04/2017 Christian Pendola 09/11/2017 Cynthia Scott 09/01/2018 Lori Kenworthy 09/10/2018 Noah Neil Margate 09/30/2018 Casandra Henry 09/09/2019 Debra Passmore 09/09/2019 Tai-Rae Collins 09/09/2019 Alaina Gembach 09/09/2019 Glody Kayumba 09/09/2019 Anita Anhwere 09/15/2019 Maria Asuncion Carias 09/16/2019 Nick Ouko 09/16/2019 Ana Acevedo Obregon 09/16/2019 Melissa Close 09/30/2019 Insun Lee 09/30/2019 Miriam Barron Sanchez 09/30/2019 Sandra Martinez 09/30/2019 Melanie Wilbanks 09/14/2020 Ciara Thompson 09/14/2020 Maya Kim 09/28/2020 Alyssa Dimas 09/28/2020 Ha Nguyen 09/28/2020 Kathryn Caniff 09/28/2020 Carmen Ulloa 09/28/2020 Dexter Dore 09/02/2021 Vanessa Wende 09/13/2021 Michael Kronke 09/13/2021 Allison Feiwell 09/13/2021 Yeounhee Lee 09/19/2021 Adelh Ong 09/19/2021 Kara Ward 09/20/2021 Jason Mccuistion 09/27/2021 Veegie Hammill 09/27/2021 Olabisi Oladimeji 09/27/2021 Joe Alvarez 09/27/2021 Darlene Williams 09/27/2021 Aja Green 09/28/2021 monte priddy 09/04/2022 Markia Colligan 09/04/2022 Jennifer Garza 09/04/2022 Charlotte Prisk 09/04/2022 Jacqueline Anosirionye 09/04/2022 Erika Gamble 09/12/2022 Lauren Gatson 09/12/2022 Yusleidy Valdes- Blain 09/12/2022 *WOW, 20+ Years with HCA! *WOW, 15+ Years with HCA! ibm4220 Jordan Dequeant 09/12/2022 Joshua Groves 09/12/2022 Zachary Thibodeaux 09/26/2022 Nneka Kevin-Enechukwu 09/26/2022 Cristian Garcia 09/26/2022 Joseph Lapuebla 09/26/2022 Amber Walker 09/26/2022 Diego Berrios Santiago 09/26/2022 Daley Tamela 09/19/2021 Escobedo Estrada Lydia 09/11/2017 Meusborn Roxane 09/08/2014 Parallon
Hospit al Updat es – HCA North Cypress Blood Drive Founders Conf Rm 7am-1m
Hospit al Updat es –
Hospit al Updat es – Friday, September 29th
30 FWU5538 Your HCA Houston Healthcare Chaplaincy CareTeam Program Free App! Hospit al Updat es – Chaplaincy Team For more information on our chaplaincy program Email: Brittany.Lollis@hcahealthcare.com
31 FWU5538 Hospit al Updat es – Chaplaincy Team The monthly Chaplain schedule is located on the intranet shared drive.
33 Qualit y mna6803
ICU Expansion into East (4 Rooms) – Cath Lab #2 Replacement – MRI Replacement, Fry FSED – Hybrid OR Phase 2 Design & Development – Tower, Architectural Design – Operations Construction Projects
Did you find your ¾ ID throughout the Cy-Press? Great NEWS! Stop by HR to claim your prize! 35
36 Human Resources How to Use Your Health and Wellbeing Benefits We are proud to invest in and support our colleagues so they can live out our commitment to care for our community. Use this guide throughout the year to make the most of your benefits as well as see who to contact when you need support. What do you need? I need support Get immediate confidential support at any time for whatever you’re going through, including relationship or work issues, legal or financial concerns or other stressful situations. I need to … Provider Phone and Web Talk to a counselor or therapist Optum counseling services To talk to a counselor by phone and receive authorization for text, video or in-person sessions, call (877) 950-5075 (Option 6) liveandworkwell.com (guest access code: HCA) Nurse Care (available to full-time and part-time hospital-based nurses) (800) 480-1234 Doctor On Demand (free behavioral health telemedicine visits for eligible medical plan participants) (800) 997-6196 doctorondemand.com/hca Talkspace app 1. Call (877) 950-5075 and request a Talkspace authorization code 2. Go to talkspace.com/connect and click Get Started in the EAP box. Get help finding child care, elder care, pet care, housekeeping, legal consultations, general financial planning and other personal services Optum WorkLife concierge service (they will do the research for you!) (877) 950-5075 (Option 3) liveandworkwell.com (guest access code: HCA) Manage stress SelfCare by AbleTo app (formerly Sanvello) (877) 950-5075 (Option 6) liveandworkwell.com (guest access code: HCA; search Sanvello) Did You Know? You have access to eight free counseling sessions with Optum per topic, per year. Sessions are available by phone, text, video or in-person. You can use Optum counseling services even if you aren’t enrolled in an HCA Healthcare medical plan. The Optum benefit applies to all members of your household. The HCA Rewards Wellbeing Hub is your one-stop place to access support for your emotional, physical and financial wellbeing. To access: Go to HCAhrAnswers.com, click Benefits: HCA Rewards and select the Wellbeing Hub link.
38 Diversity, Equity & Inclusion Networks Facility Asian Hispanic/ LatinX LGBTQ Mental Health & Wellness The Voice Veterans Women’s Young Professionals Nort h Cypress Colleague Net w ork Team Leads Hue Nguyen Liana Larson Mark Kelt on Karen Sabrsula Brit t any Lollis J unnius Pollard Troy Sarver Chrissy Weat hersby Jason Mccuist ion Kayla Mauldin Click here or scan t he QR code t o join t he Colleague Net w orks! Human Resources Click here t o join t he Colleague Net w ork Hub for t he lat est new s and act ivit ies!
Birthdays 40 Annual Requirement Friendly Reminder! During your birthday month, ALL employees are required to complete an Annual Health Screen Packet. Please take the necessary steps to complete your screening by visiting HR. Please ensure all your license and cert ificat ions are updat ed. HR encourages all employees to call HR Answers after upload to verify. LFE4314
Eman Said 09/01 Elisha Moseley 09/01 Connie Pickett 09/01 Tuong-Vi Pham 09/02 Ci'Mone Mcgrew 09/02 Rosemary Lozano 09/03 Teiona Houston 09/03 Haroon Muhammad 09/03 Carol Hernandez 09/03 Prince Ubadinobi 09/04 Tyisha Davis Norman 09/04 Jason Virgadamo 09/05 Trisha Almario 09/05 Kevin Han 09/05 Jiaxin Liang 09/05 Shaun Johnson 09/05 Steven Massey 09/06 Clinton Nelson 09/11 Akwele Mosi 09/11 Ha Nguyen 09/11 Patricia Becerra 09/11 Suerina Gibson 09/12 Kathryn Kuntz 09/12 Dahlia Zaiz 09/12 Van Tang 09/12 Kimberly Rodgers 09/12 Sarah Amendt 09/12 Christine Espiritu 09/13 Elizabeth Peterson 09/13 Zatavia Singleton 09/13 Kelly Vo 09/13 Mary Ann Evans Kriekenbeek 09/14 Holly Hernandez 09/14 Eric Marquez 09/14 Ronald Ngwa 09/15 Kamilah Hughes 09/15 Ella Anderson 09/15 Kelly Martin 09/15 Sarah Nyepon 09/15 Sarah Bullon 09/16 Stephany Shipp 09/16 vivian Mbu 09/16 PAUL TRUONG 09/16 Janessa Montoya 09/16 Lanecdra Ortiz 09/17 Rosemary Carbajal 09/17 Marjorie Brookins 09/18 Jocelyn Manansala 09/18 Micaul Bass 09/18 Irene Mares 09/18 Rachel Deen 09/19 Maria Elena Gutierrez 09/19 Christopher OBryan 09/20 Terri Kidd 09/20 Mikayla Moss 09/20 Mary Azhar 09/21 Rachel Martin 09/21 Emely Martinez 09/21 Phuong Nga Le 09/21 Debora Hayes 09/21 Agustina Heddens 09/22 Maryann Yude 09/22 Han To 09/22 Geraldine Villanueva 09/23 Tatyana Lazarenko 09/23 Imelda Nandoh 09/24 Pamela Crooks 09/24 Oluwatoba Ajayi 09/24 Myrna Garcia 09/24 Kathryn Caniff 09/24 Motunde Shittu 09/24 Gemma Quinsaat 09/25 Rattika Ou 09/25 Antonia Williams 09/25 Agnes Manning 09/25 KAX6700 Joanna Plum 09/06 Kandice Jackson 09/06 Chinedu Asiegbu 09/07 Dawn Green 09/07 John Weizer 09/07 LaTonya Bradley 09/07 Cassandra Williams 09/07 Larimar Luna-Acosta 09/07 Hannah Pham 09/08 Bob Ostrander 09/08 Whitney Muskiet 09/08 Angelina Kiyola 09/08 anthony sioson 09/08 Mmandu Onyemgba 09/09 Tram Luong 09/09 Eddie Solorio 09/09 Julie Murphy 09/09 Jesus PineiroLopez 09/10 Jacqueline Garibay 09/11 Deanna Zeh 09/11 Joy Depasquale 09/11 Parallon Kramer Donna 09/03 Carr Cheryl 09/26 Molina Faith 09/09 Vandette Rachel 09/13 Sylvia Hurtado 09/25 Manuel Hernandez 09/25 Marcia Blair 09/25 Lexis Salinas 09/25 Yusleidy ValdesBlain 09/26 Megan Villarreal 09/26 Sible Thomas 09/26 Alexis Mccarty 09/27 Hiba Ibn Cheikh 09/27 Daisy Kash 09/27 Vincent Pelatari 09/28 Tahirih Chevalier 09/28 Anh Le 09/28 Josephine Aigba 09/29 Sharon Gordon 09/29 Afafe Benmnebhi 09/29 Raul Sotelo 09/30 Bini Matthews 09/30 Venus Natividad 09/30 Martina Kynard 09/30
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