August 2021 CyPress Newsletter

The North Cy-Press

A Monthly Employee Newsletter

August 2021

Mission Statement 2

Above all else, we are committed to the
care and improvement of human life.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Letter from Jim Brown, CEO

Thank you to all who have taken time to attend one of our quarterly Town
Halls. As of today, over 600 members of our team have joined. Mandatory
attendance marks a change for our hospital. I will do these twice a year as
I believe face time with each of you is critically important, especially during
these unique times. I will continue with other quarterly Towns Halls that
will not be mandatory. Additionally, we will continue with our Friday
morning virtual Town Halls every other week. These events, coupled with
monthly department meetings, and this newsletter should keep you
abreast of exciting new developments. My goal is to communicate with
you often to address what seems to be an ever-changing environment.
Thank you again for taking time to join me.

3

Susan Moreno

We are excited to announce that Susan Moreno has accepted the position of Manager of
the Case Management Department for HCA HH North Cypress. In her new role, Susan will
be focusing on additional support of the tower staff and promoting patient experience.

Susan was born in South America and raised in New York City. Susan graduated from
Hunter College in New York City and went on to graduate from Adelphi University in New
York with her Masters in Social Work. Susan previously worked at New York City’s Health and
Hospital/Elmhurst Hospital from 2009 to 2016 on the Med. Surg./Geriatric Floor as a Social
Worker. Susan then moved to Houston in 2016 and continued on in her career at North
Cypress Medical Center.

Susan absolutely loves her role as a Social Worker and is so excited to take on this new role
as a Manager. Susan is very passionate about helping others, trying to improve people’s
lives and giving back to the community she has called home for the past 5 years.
Susan has been married to her husband Dennis for 17 years and adores her role as Mom to
her 3 fantastic and happy children, Gia (10), Daniella (7), and Aiden (6). Susan is also Mom
to her fur baby, a Labradoodle, Murphy (1).

Susan’s official start date was July 5th.

Please join me in congratulating Susan and wishing her the very best as she
moves into this exciting new role!© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

CONNECT TO PURPOSE

Behind the Mask: I am…
Story Winner

Yvette Miller, Med. Surg. 2, Unit Secretary

“My name is Yvette Miller and I started my journey as a Unit Secretary here
on MS2 almost 6 years ago. I chose this position because I love dealing with
people and being in this environment allows me to interact and possibly
make a family member, employee, or anyone who walks by my desk, smile or
give a little encouragement to, in their time of need. Being in this position
can be challenging at times when you see loved ones sad or hurt, when they
are going through a loss, but being able to give that quality care to our
patients can make a world of difference in someone's life and I know this first
hand. I recently lost my Mother at the end of January 2021 and it absolutely
made me feel content in knowing that her nurses and staff members went
above and beyond during my Mother’s stay at the hospital and made her as
comfortable as possible. Caring and going above and beyond is something
that is engrained in my heart and I will always be forever blessed to possibly
be able to be the light in someone else's life.” - Yvette

5

CONNECT TO PURPOSE

Behind the Mask: I am…
Story Winner

Geraldine Villanueva, Physical Therapy, Physical Therapist

“Who am I behind the mask? It was an emotional roller coaster year, but we as
a team survived, or still surviving, this pandemic with the help of our
colleagues, who devoted their time despite of fear of getting infected and
giving it to our family, especially to the vulnerable ones. As a healthcare
personnel, my biggest fear happened to me last December. I got the Covid
infection, despite following the safety measures. However, thanks to the
practice I experienced in the hospital working with our Covid patients, I
initiated same measures at home so my family did not get infected, especially
my husband who has immunocompromised illness. I can say I am a survivor
and I was able to understand my patient’s difficulties better. If I will have a
chance to choose my profession again, I will still choose this path and become
a healthcare personnel to help our patients and be able to lessen their
sufferings and be able to assist them in returning to their families. WE are all
heroes behind our mask and be able to make a difference.” – Geraldine

6

CONNECT TO PURPOSE

Alia Harris, Neuro testing, EEG Tech Behind the Mask: I am…
Story Winners
“A year ago, I had no idea what to expect from this
pandemic, nobody did. So when things at home and Jonathan Keels, Security
work started to get hard, I really needed to find what
inspires me as an individual. Naturally, I'm a driven “Everyday that I come
and spontaneous person. But Covid-19 added into work I see the
restrictions to my 'reset button'. So I looked for ways dedication and care
to release stress and relax, whether it was reading the that our nursing staff,
Bible, journaling, or just spending much needed time as well as employees
with loved ones; Or when at work, eating lunch at the from all departments,
lake and watching the ducks. I looked for small things show to patients and
in life to appreciate. If we don't focus on the little family members. This is
good we have, we will miss out on life. Instead of the inspiration that I
thinking that I lost a year of my youth, I started to use to show up to work
reflect on what I learned through the year. Helping everyday and offer the
the sick at work was definitely a satisfying sacrifice I staff and patients the
would gladly do again, after all, I still have my health best level of protection
and someone has to show up at work and do it. So that I and our team of
working along side others that feel that way and have Courtesy Officers can
that same spirit has made things a lot easier. If I provide.” - Jonathan
learned one thing this past year, it would be courage,
kindness, and a personal new scope of introspection. 7
With that, I am determined to do my absolute best to
contribute to this new year ahead of us all.” - Alia

CONNECT TO PURPOSE

HCA Houston Healthcare North Cypress Community Volunteers!

We appreciate Pastor

Rawls and his team for

spending time praying

with patients and our

frontline team who

FWU5538 once saved his life!

8

CONNECT TO PURPOSE

HCA Houston Healthcare North Cypress Community Volunteer!

FWU5538 Please join me in welcoming
Pastor Shawn Hogan to our
campus. Shawn has graciously
signed up to provide chaplaincy
services to our patients and
employees. Thank you for
#caringlikefamily Shawn and

welcome to the team!

9

CONNECT TO PURPOSE

HCA Houston Healthcare North Cypress Community Volunteers!

Our AMAZING

Volunteers are back in

action! Please notify

Vicky Kahl if you would

like a Volunteer to assist

FWU5538 in your department.

10

PEOPLE

Kristi Barclay 08/21/2006 Brandy Wallace 08/13/2012 Angelica Herrera 08/01/2016 Kristine Heatley 08/31/2020
Leonor Cabrera 08/20/2012 Pamela Mills 08/07/2016 An Dieu 08/31/2020
Geraldine Villanueva 08/06/2007 Hallie Brewer 08/05/2013 Quan Tran 08/15/2016 Cesar Salgado 08/31/2020
Charlotte Beaver 08/05/2013 Itauma Itauma 08/15/2016
Christine Chi 08/06/2007 Amanda Escobar 08/19/2013 Luis
Sharon Gordon 08/19/2013 Nicole
Christopher Justice 08/06/2007 Katrina Quintero 08/19/2013 Hernan Romero 08/14/2017
Veronica Prescher 08/04/2014 Damon
Joselito Millenas 08/13/2007 Marybeth Quilang 08/04/2014 Michelle Nguyen 08/02/2018
Nghi Mai 08/04/2014 Damaris Salas 08/13/2018
Kevin Bedi 08/20/2007 Charles Itauma 08/04/2014 Alexis Oates 08/13/2018 Kristi Barclay
Deborah Lunsford 08/18/2014 Agartha
Regulo Candanosa 08/20/2007 Melanie Howell 08/18/2014 Brittany
Allison Villarreal 08/18/2014 Tiffaney
Sharri Poor 08/27/2007 Rhonda Goins 08/25/2014 Gayle Johnlewis 08/13/2018
Chinedu Ogbonna 08/25/2014 Bounthieng
Heather Faunce-Estay 08/04/2008 Donna Hainey 08/03/2015 Alex Romo 08/27/2018 FSED Towne Lake,
Chona Padua 08/03/2015 Ruth
Long Huynh 08/18/2008 Curshekka Dickson 08/03/2015 Leticia Rangel 08/04/2019
Joletha Stewart 08/17/2015 Sarah Boateng 08/04/2019
Sarah Dohallow 08/18/2008 Ebika Mbuagbaw 08/17/2015 Edelmira ER RN
Chelsea Diedrich 08/17/2015 Henrietta
Harold King 08/03/2009 Lisa Thompson 08/31/2015 Roy Ivory 08/04/2019
Diana Gama 08/31/2015 Kayla Baxter 08/05/2019
Jaime Lige 08/17/2009 Shawn Binkley 08/31/2015 Fatia Larson 08/19/2019 15 Years!
Vanessa Montalvo 08/01/2016 Trinity
Carolina Castillo 08/31/2009

Chenell Valentine 08/02/2010 Ouanesisouk 08/19/2019

Aileen Mercado 08/16/2010 Moon 08/19/2019

Ivy Fe Luntao 08/16/2010 Williams 08/19/2019

Deshonda Ballard 08/16/2010 Reynolds 08/03/2020

Henry Georges 08/16/2010 Amendt 08/03/2020

Junnius Pollard 08/01/2011 Vargas Rosales 08/03/2020

Susana Herrera 08/01/2011 Akubuiro 08/07/2020

Lynn Duran 08/01/2011 Gonzales 08/17/2020

Jim Bunch 08/15/2011 Verinder 08/17/2020

Brittany Koch 08/06/2012 Range 08/23/2020

Maryann Yude 08/06/2012 Darnell 08/23/2020

Myrna Garcia 08/06/2012 11

PEOPLE 12

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Jason Ogden, CT Tech (HCA Tenure: 5 Years)

“Jason Ogden took exceptional care of me. He was friendly,
professional, and provided me with step-by-step
instructions and set expectations so I never had to
question any hows or whys during my CT Scan with
contrast. He even jokingly gave me 2 stickers at the end
and told me that only great patients earn stickers. He
helped calm fears, whether he realized it or not. Jason
works nights in our Radiology Department, a department
that stays open 24/7, and it’s easy to forget about the
people that keep us going, long after most of us have left
for the day. Thanks for Caring Like Family, Jason.”

– Patient Advocacy Manager, Karen Bard

Thank you Jason for #raisingthebar and #caringlikefamily

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Evelyn, RN, ICU/ECC is an
awesome nurse!
Tania, RN, ECC, is gentle, calming
and speak very professionally
with patients, family and staff.

Thank you to our ER Care Team, Evelyn, and Tanaia for #raisingthebar and #caringlikefamily

13

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

I wanted to send a special shout out to Jasmen
Johnson from Sch+ who received this
wonderful YELP review today.

Her willing to #raisethebar and
#CareLikeFamily has made a great impact to
this patient and her husband.

Thank you Jasmen for all that you do for our
team. Great job!!! – Denise Havens

Thank you to Jasmen Johnson for #raisingthebar and #caringlikefamily 14

PEOPLE

GETTING TO KNOW YOUR HCA HEALTHCARE TEAM

Natalie Vandagriff Family: Married to my husband Ryan
Imaging - CT Tech
(15years) and we have two beautiful

children, Laurel and Reese.

Title/Role: CT Technologist, Towne Lake

Freestanding ED

Favorite color: All shades of green

Favorite quote: Anything in life worth having

is worth working for.

Hobbies: Animal rescue, farming and

beekeeping (Anything outdoors)

Interesting fact: We just purchased a

beautiful property with land that allows us

to do the things we enjoy and that are

important to us every day.

HCA memory: I feel very fortunate to work

in a department with outstanding coworkers

and a wonderful leadership team that is

supportive and nurturing. Making memories

every day.

HCA tenure: 3 years 15

PEOPLE

GETTING TO KNOW YOUR HCA HEALTHCARE TEAM

Nino Suico

Favorite IT – Sr. Tech Analyst
Quote:
Family: I am a proud father to my one and
“I am a strong
woman that only 16 year old princess. My daughter’s
knows her
worth. And name is Julia Jade!
there is
nothing I can’t Favorite Color: Gray and Black.
achieve.’’
Author Favorite Quote: LIVE, LAUGH, LOVE!
Unknown
Hobbies: Basketball, Drummer, Gym & MMA.

Interesting Fact: I am a Drummer in a rock

band. We play gigs all over Houston and I

travel around Texas for basketball

tournaments and for my daughter’s soccer

tournaments.

Favorite HCA Memory: When we were

bought out from Dell Services to HCA ITG (it

was a proud moment for being a step child in

the company).

HCA Tenure: 3 years. 16

PEOPLE

GETTING TO KNOW YOUR HCA HEALTHCARE LEADERSHIP TEAM 17

Betza Lacey

Director

FAMILY: Married for 31 years to Kernigan and
proud mother of Mia (22) Maya (20) and
new addition Blue (7 months) a Pug
FAVORITE COLOR: Blue
FAVORITE QUOTE: “You is smart- You is kind
and you is important “ from the movie The
Help.
HOBBIES: DIY projects and interior design
INTERESTING FACT: I was an over the road
truck driver for 3 years running teams with
my spouse until we decided to adopt. God
blessed us twice the same year as we
became adopted parents and biological
parents.
FAVORITE HCA MEMORY: Weathering the
ICE storm with my TEAM.

PEOPLE

GETTING TO KNOW YOUR HCA HEALTHCARE MEDICAL STAFF

Dr. Jad Daye

Interventional Cardiologist

Family: 2 girls, 1 boy and another

girl on the way!

Favorite Color: Green

Favorite Quote: “I’m a great

believer in luck, and I find the

harder I work, the more I have of

it.”

Hobbies: Traveling, Fishing, and

spending time with my children.

Interesting Fact: I can do a

cartwheel.

Favorite HCA Memory: Unit

Secretary telling me daily, “Have a

good day Dr. Daye!”

Tenure: 3 years 18

QUALITY DGE5458

HCA Clinical Excellence

The overall hospital quality scorecard ranking shows how well HCA North Cypress
performed, on average, compared to other hospitals in the HCA Healthcare System.

Scorecard Ranking

June 2021

92nd out of 186th

119 121 121 121 136 111 97 92
81
88 84 89

52

Jun '20 Jul Aug Sep Oct Nov Dec Jan '21 Feb Mar Apr May Jun

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 19

QUALITY

2021 National Patient Safety Goals

Important patient safety initiatives to focus on in your units.

Identify patient’s correctly (double patient identifier i.e. name and birth date)
Improve staff communication (getting important test results to the right person on time)
Use medications safely (medication labeling, Heparin, medication reconciliation,
discharge medication teaching)
Use alarms safely (responsiveness, telemetry escalation)
Prevent infection (hand hygiene)
Identify patient safety risks related to reducing the risk of suicide
Prevent mistakes in surgery (correct patient, correct procedure, correct site, time-out)

EBK7189 20

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

QUALITY HAI6697

Ways to minimize/eliminate needle sticks, sharps injuries/ BBF
exposures and what to do if this happens.

When a needle stick/sharps injury/ BBF exposure happens…

1. Wash needle sticks and cuts with soap and water
2. Flush splashes to the nose, mouth, or skin with water
3. Irrigate eyes with water, saline, or sterile irrigants
4. Report to supervisor
5. See Employee Health to fill out a RED BBF/Needle Stick packet, and the employee will go to the ER for

evaluation by the ER physician.
6. IF the injury occurs after hours, or employee health is out of the office, have the employee see the

House Supervisor for the packet, fill it out, and go to the ER for evaluation
7. Employee needs to return the packet to Employee Health once treatment from the ER is completed

(can turn into the House Supervisor if after hours)

*Contact Employee Health via 832-912-3712 or 832-912-3971 21
for© 2020.aCOnNyFIDaENdTIAdL –itCioonntaianslprqopurieetasrytinifoormnastioinf. Nfout irnttehndeedr assistance isfor external distribution. needed.

QUALITY IXI5495

Ways to minimize/eliminate needle sticks, sharps injuries/ BBF
exposures and what to do if this happens.

Prevention Tips…

Avoid the use of needles where safe and effective alternatives are available
Have employees evaluate our devices and suggest ideas for safer uses or safer equipment
Do not recap needles
Plan for safe handling and disposal before beginning any procedure using needles
Take your time drawing up medications
Dispose of used needles promptly
Use care and be cautious if cleaning a table/tray in a post procedural area where sharps may
not be visible

*Contact Employee Health via 832-912-3712 or 832-912-3971 22
for© 2020.aCOnNyFIDaENdTIAdL –itCioonntaianslprqopurieetasrytinifoormnastioinf. Nfout irnttehndeedr assistance isfor external distribution. needed.

HCA Clinical Excellence

Last Update ICU 1EAST 2EAST MS2 MS3 MS4 MS5 MS6

7/03/2021 Number of Days Since Last HAI Event

CLABSI 110 1039 127 105 821 799 124 1527

3/18/2021 9/1/2018 3/1/2021 3/23/2021 4/7/2019 4/29/2019 3/04/2021 5/1/2017

CAUTI 622 1039 118 348 50 36 329 1527

10/23/2019 9/1/2018 3/10/2021 7/23/2020 5/17/2021 2/24/2020 8/11/2020 5/1/2017

CDIFF 274 896 1039 314 79 883 387 527

10/05/2020 1/22/2019 9/1/2018 8/26/2020 4/18/2021 2/4/2019 6/14/2020 1/26/2020

MRSA 287 530 1039 1527 1010 794 514 1527

9/22/2020 1/23/2020 9/1/2018 5/1/2017 9/30/2018 5/4/2019 2/8/2020 5/1/2017

Less than 100 days More than 1000 days

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

QUALITY KDU6718

Best Good Catch of 2020 by An’s Good Catch went through the Gulf Coast Division Good Catch
Gulf Coast Division Committee’s vigorous screening process. It was chosen not only
Pharmacy as the best for Q4 2020, but also the overall best Good Catch of
2020 among all submissions from the 16 hospitals in the Division.

CONGRATULATIONS

An Dieu

Clinical Pharmacist Brian Steger (HCA GCD VP of Pharmacy), An Dieu (North Cypress ED
Clinical Pharmacist), Judy Feltman (HCA GCD Director of Clinical Pharmacy)
Pharmacy, ED
24
A “Great Catch” is an event or circumstance that has the potential to cause
harm to a patient but never reaches the patient due to the actions of a staff
member. These type of events are encouraged to be reported by placing an
event in Meditech. Each month, these are reviewed and one is chosen to
receive the “Great Catch Award”. All staff members are responsible for
patient safety standards but this award recognizes a staff member that
demonstrates an exceptional commitment to patient safety.

QUALITY (Chain of Command - Escalation Chart) 25

Administrator on Call (AOC)

Department Manager/Director escalates to the AOC

Supervisor or CN escalates to Department Manager/Director

Frontline staff escalates to their immediate supervisor/CN

Frontline staff identification of patient care issue

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

PATIENT EXPERIENCE IOA7088

INPATIENT WINNER OUTPATIENT WINNER

Med. Surg. 6 HOPD

QTD 2021 WINNERS!

26

“Good Morning. Wanted to contact you and say a few 27
nice comments about your OUTSTANDING program and
staff on the 6th Floor at North Cypress. I would like to start
off by saying that Celeste is wonderful, kind, caring,
professional, sugar and spice and everything nice! She
made me feel welcomed and like family when I attended
the program. The rest of the staff, and especially Kiersten
(my favorite) were just as SUPERB!!!! Wonderful, fabulous,
super-friendly, kind, caring, etc. Scheduling was easy,
class was always fun, and they were always very attentive
and on top of things… Constantly moving around taking
blood pressures, temp checks, helping with equipment,
etc. Super-efficient program that works, and really helped
me get back to normal faster than I thought I would. I felt
a little nervous in the beginning (having 4 and eventually 6
stents), but they gave me confidence that life would
return to normal. And it did!!!! AMEN!!! I am back to
regular exercise, and I OWE it to Celeste and her
staff. THANK YOU, THANK YOU, THANK YOU!!!” - HCA NC Patient

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

PATIENT EXPERIENCE

ONLINE REVIEWS

“SUPER EXTREMADAMENTE “I have had 3 experiences with family members as patients in the last 18 months, “I had a nurse Maria L.
AGRADECIDA DE TODO EL and I can't say enough about the quality of care, expertise, and hospitality that Alcantar and her assistant I
EQUIPO DE EMERGENCIA Y they have experienced. Every event has been emergent, and we got to know ALL can’t remember her name
DEL PERSONAL DE LA SALA of the staff. From the 249 ER, main hospital ER, ICU, IMCU, 2nd floor nursing, 4th but she was so bubbly
DE CARDIÓLOGIA , ESTOY floor nursing, radiology, surgery, lab, respiratory therapy, nurse aides, as well as talkative anytime I called
CONTENTA CON EL TRATO dietary and housekeeping, EVERY SINGLE PERSON showed my family care and they came they where the
QUE ME DIERON , ME SENTÍ compassion. They understood and empathized with our anxiety, took action at best team I could have on
COMO EN CASA . SALU every request, and delivered unparalleled service. If that wasn't enough, the my visit there all my doctors,
PERFECTA Y COMBESIDA DE hospital offers a patient portal called My Health One, with real time updates on surgeon, and his team were
REGRESAR SOBRE TODO POR labwork, xrays, and even doctors' progress notes. When I couldn't be there the best it truly felt that they
EL SÚPER TRATO TAN personally, I could keep an eye on her care through the portal. It is amazing! Every cared about my health and
PERFECTO MIL GRACIAS DE care giver was very accessible and transparent with all that was being done for my answered any questions I
CORAZÓN ♥ MIS family member. While everyone was great, there are a few people that I would had …” – Google
HERMOSAS ENFERMERAS DE like to recognize as really going above and beyond. I would like to recognize
CARIDO BESOS MILES . ” 28
Donna, RN in ICU, Susan, RN in ICU, Deep in IMCU, Thien, RN on the
– Google 2nd Floor, James and Julie in MRI, Myrna in CT, Kendra and Laura in
Radiology, and Sharlotte - Social worker. Each one of these wonderful

individuals go above and beyond to ensure the health and success of their
patients. I truly feel that HCA's acquisition of this hospital has been the best thing

-to happen for our community. I can't thank you enough! ” – YELP

PATIENT EXPERIENCE

The “Top Box” score represents the most favorable response that can be
selected on the survey our patients receive.

EAZ7047

The “Top Box” score represents the percentage of Press Ganey Surveys
with overall ratings of 9 and 10.

SERVICE LINE n TOP BOX SCORE % RANK MONTH REPORTED

Ambulatory Surgery 39 85% 33rd June 2021
Inpatient 9 56% 5th June 2021
Emergency Room 28 63% 29th June 2021
Outpatient 71 71% 3rd June 2021

29

PATIENT EXPERIENCE

*Top Box Scores

Top Box 100% Inpatient Trends
80%
69% 60% Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar AprMay Jun
40% '20 '21
June 20%
0%

Inpatient HCA Goal

Top Box Emergency Department Trends HUM6650

53% 100% 30
80%
June 60%
40%
© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 20%
0%

Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar AprMay Jun
'21

Emergency Department HCA Goal

PATIENT EXPERIENCE

*Top Box Scores

Top Box 100% Outpatient Trends
80%
77% 60% Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar AprMay Jun
40% '20 '21
June 20%
0%

Outpatient HCA Goal

Top Box 100% Ambulatory Trends
80%
89% 60%
40%
June 20%
0%
© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.
Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar AprMay Jun
'20 '21

Ambulatory HCA Goal 31

GROWTH

HCA North Cypress Hospital Admissions

Adj Admissions Admissions

1753 1787 1751 1708 1793 1,809 1,760 1,745

1547 1546 1503 1641

1391

828 717 737 852 864 857 878 815 741 827 871 874 787

Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

2020 2021

*Number of hospital admissions per month 32
*Number of patient care encounters per month© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

GROWTH OFH7174

HCA North Cypress Hospital Visits

Total ED Visits All Other Visits

3584 3566 3769 4113 4018 33338030 33454336 3580 4425 3930 3794 3999
3174 3097 2810 2894 3361 2921 3434 3472 3042 3865

2969
2504

Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

2020 2021 33

*Number of hospital visits per month

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

GROWTH

HCA North Cypress Surgical Volume

Outpatient Inpatient

573

449 474 491 469 531 529
425 409 476 472

358 357

192 118 184 219 214 204 207 156 126 194 222 203 179

Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

2020 2021

*Number of hospital surgeries per month 34

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

OPERATIONS

HCA North Cypress Average Patient Length of Stay

4.4 Days

JUNE 2021

2021 Hospital Financials

Jan '21 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Budget© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. Actual 35

OPERATIONS

. You Asked We Listened – Total Investment: $163,000.00

Security Improvements!

Added lighting in remote parking and back of the hospital
Scheduled security team to increase patrolling in parking lots
Placed cameras in the parking lot areas
Added gates with badge access to remote parking lot

Expanded Employee Shuttles to 7 Days a Week
Additional Sidewalk Behind Facilities Plant

36

OPERATIONS

. Hospital Updates

ED Expansion & Privatization Project -
Replace Main MRI to a 1.5 Tesla -
New Telemetry System -
Endoscopy Expansion & Relocation –
3rd Interventional Cath Lab -
Second CT Scanner -

HCA North Cypress Chapel Refresh –

37

OPERATIONS Budget: $390,000.00

. Nursing Capitol Priorities

6 Bladder Scanners

3 EKG Machines
5 Transport Monitors

15 Vital Sign Machines

7 Vein Finders

Lucas Compression Device

PICC/Mid Line Ultrasound

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Did you find your ¾ ID throughout the Cy-Press?
Great NEWS! Stop by HR to claim your prize!

39

HUMAN RESOURCES

HCA HH North Cypress – Hope Fund YTD Updates!

19% of our employees contribute to the fund (goal is 20%)
$44,683 HCA NC employees contributed YTD in 2021
$33,629 matched by HCA in 2021
29 Grants awarded to HCA North Cypress totaling $74,500

40

HUMAN RESOURCES

Diversity, Equity & Inclusion Networks

41

HUMAN RESOURCES

Diversity, Equity & Inclusion Networks

HCA Houston Healthcare • Veterans : Troy Sarver
North Cypress Colleague • Hispanic/Latinx : Liana Larson
• Mind Matters : Brittany Lollis
Network Team Leads • Women’s : Allison Horvitz
• Young Professionals : Ashley Calvin
• Asian : Team Lead Coming Soon!
• LGBTQ+ : Molly Hone
• The Voice : Team Lead Coming Soon!

42

HUMAN RESOURCES

Q3 Town Hall

Thank you for joining us!

43

HUMAN RESOURCES

Q3 Town Hall

Thank you for joining us!

44

HUMAN RESOURCES

4th of July Celebrations

Celebrating
the 4th with
Hamburgers,
Hotdogs and

more!

45

HUMAN RESOURCES

Employee Benefits
Looking to get your online RN or BSN? / Nurse Care Hotline

46

HUMAN RESOURCES

Employee Benefits

Direct Debit NOW Available for Colleagues on Leave of Absence

We are pleased to announce that colleagues on a leave of absence now have a direct debit option
available to pay for benefits coverage. This means they can now submit a payment electronically instead
of mailing a check to BConnected.

Here’s what to do:
• Go to HCAhrAnswers.com
• Click HCA Rewards
• Click BConnected
• Click My Health Benefits
• Click on More…
• Click Update Payment Information and follow the instructions If you have questions, call BConnected

at (800) 566-4114.

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HUMAN RESOURCES

Employee Benefits

FREE WEBINAR: Education Survival Kit for Parents

Aug. 31 at 2 p.m., Central time

Discover the range of services and instructional supports available to help your children
be successful in school. We review the response-to-intervention (RTI) framework within
general education as well as 504 plans and Individualized Education Programs (IEPs) for
eligible children with disabilities. You'll also find out how the pandemic has impacted the
way schools are delivering these services and instructional supports, what your child’s
rights are, and how things might continue to evolve.

Login to your account and register (first time user employer code: HCA).

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Cafeteria Menu

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August 2nd – 6th 2021 Menu items subject to change

Hours: Monday-Friday 11:00 am-2:00 pm

Monday Tuesday Wednesday Thursday Friday

Cypress Line: Cypress Line: Cypress Line: Cypress Line: Cypress Line:
Baked Salmon Lemon Chicken Leg Qtr. Chick-fil-A Beef Lasagna Chicken Enchiladas
Chicken Piccata Flat Iron Steak w/ Mushroom
with Teriyaki Sauce Shrimp Etouffee Parmesan Chicken Beef Fajitas
Jasmine Rice Sauce Rice Pilaf Garlic Bread Spanish Rice
Steamed Asparagus Steamed Potatoes Red Peppers & Borracho Beans
Steamed Broccoli Green Beans Yellow Squash Calabacitas

Soup Soup Soup Soup Soup
Baked Potato Beef and Barley Broccoli and Cheese Vegetable Minestrone Chicken Poblano

Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go
Chicken Quesadillas, Wings, Tenders Wings, Tenders Wings, Tenders Po Boy Sandwich,
Wings, Tenders
Hamburgers and Cheese Hamburgers and Cheese Burgers Hamburgers and Cheese Burgers Wings, Tenders, Hamburgers and Cheese
Hamburgers and Cheese Burgers Burgers Burgers

Sandwiches Sandwiches Sandwiches Sandwiches Sandwiches
Turkey, Ham Club, Tuna Salad Turkey, Ham Club, Tuna Salad Turkey, Ham Club, Tuna Salad Turkey, Ham Club, Tuna Salad Turkey, Ham Club, Tuna Salad

Chicken Salad, Egg Salad Chicken Salad, Egg Salad Chicken Salad, Egg Salad Chicken Salad, Egg Salad Chicken Salad, Egg Salad

Salads Salads Salads Salads Salads
Grilled Chicken, Grilled Chicken Grilled Chicken, Grilled Chicken Grilled Chicken, Grilled Chicken Grilled Chicken, Grilled Chicken Grilled Chicken, Grilled Chicken Pesto,
Pesto, Chicken Kale Salad, Grilled Pesto, Chicken Kale Salad, Grilled
Pesto, Chicken Kale Salad, Pesto, Chicken Kale Salad, Shrimp, Smoked Salmon, Chef’s Shrimp, Smoked Salmon, Chef’s Chicken Kale Salad, Grilled Shrimp,
Grilled Shrimp, Smoked Salmon, Grilled Shrimp, Smoked Salad, Napa Cabbage, Kale Salad, Salad, Napa Cabbage, Kale Salad, Smoked Salmon, Chef’s Salad, Napa
Salmon, Chef’s Salad, Napa Cabbage, Kale Salad, Iceberg Wedge,
Chef’s Salad, Napa Cabbage, Cabbage, Kale Salad, Iceberg Iceberg Wedge, Baby Spinach Iceberg Wedge, Baby Spinach
Kale Salad, Iceberg Wedge, Baby Watercress Watercress Baby Spinach Watercress
Wedge, Baby Spinach
Spinach Watercress Watercress

50 | HCA Houston North Cypress Monthly Newsletter CONFIDENTIAL – Contains proprietary information.
Not intended for external distribution.