July 2022 CyPress Newsletter

The North Cy-Press

A Monthly Employee Newsletter

July 2022

Our CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.
mission

Above all else,
we are committed
to the care and
improvement of
human life.

2 About HCA Healthcare

Letter from Jim Brown, CEO

We recently learned that we
were voted Cypress’ “Best
Hospital” in a survey by Living
Magazine. We are grateful for
this recognition. I believe this
is a testament to our “care like
family” culture and the new services that we have
brought to our community. Our reputation is critically
important and this was validation that our community
values what we do for them. Congratulations on this
well-deserved honor!

2022 3

Letter from Troy Villarreal, GCD CEO

Dear HCA Healthcare Gulf Coast Division Colleagues and Medical Staff,

Recent waves of violence across the country are impacting all aspects of our community, including common areas of society such as malls,
grocery stores, healthcare facilities and schools. Although most community spaces have security, police resources and controlled access,
these locations still have areas of vulnerability.

HCA Healthcare and HCA Healthcare Gulf Coast Division have taken a number of precautions and put several protections into place to help
ensure the safety of every colleague and every patient who enters our facilities.

In partnership with local and regional public safety agencies, we each play a critical role in the safety of ourselves and the safety of those around us by staying
alert and speaking up in the event of a potentially violent situation.

HCA Alert is HCA Healthcare’s communication system used to confirm the safety of colleagues in the event of an emergency. It provides urgent information on
situations, including natural disasters, security threats, office closings or network outages impacting areas where our colleagues live and work. To ensure your
mobile device is registered to receive emails, texts or phone calls in the event of an emergency from the HCA Alert system, visit HCAhrAnswers.com and type
the keyword: HCA Alert.

If you have questions regarding the safety and security of your facility, reach out to your director or a member of your facility’s security department.

Thank you for your continued commitment to the care and improvement of human life.

Sincerely,

Troy Villarreal 4
HCA Healthcare Gulf Coast Division President

HCA North Cypress – Menu Added!

HOSPITAL UPDATES

HCA North Cypress 90 Day Health Challenge

Camp Gladiator will be offering free sessions at their 400 locations valid for 1 month! Code: HCAAPPRECIATION2022

HCA North Cypress… Lets get moving and healthy as a team!
Want to join in on the fun? Lets make it a competition!

1. Camp Gladiator classes will be held in the physicians parking lot Tuesdays and Thursdays @ 6 a.m. for a month

2. Weekly tips for healthy lifestyle changes via your employee email

3. Each department, wanting to participate, will be assigned a fun theme and team captain

4. Healthy options in the cafeteria July 1st – August 1st

5. Know your numbers! BMI, blood pressure, and heart rate recorded at the start of the challenge
 Email [email protected] with your numbers to join the challenge!

6. Weight loss challenge. Multiple awards will be given!

• Employee who loses the most weight (% of weight lost) (honor system)

• Most improved – least amount of activity to the most! Show proof of activity (honor system)

• Most aerobic miles tracked – via apple watch/phone (steps/distance) https://account.campgladiator.com/#/pricing/

HOSPITAL UPDATES

HCA North Cypress
Awards of Distinction

HOSPITAL UPDATES

How does this physician exemplify our Mission statement "Above all else we are committed
to the care and improvement of human life"? Examples might include how the candidate
exudes:
-Professionalism and strong work ethic
-Compassion & Empathy towards patients and others
-Communication skills to his/her patient's, patient's family, colleagues and/or hospital staff
-Providing education and clinical expertise towards his/her colleagues and/or hospital staff
Please be as detailed as you can be to enhance your candidates chance of becoming our
next Physician of the Quarter!

HOSPITAL UPDATES

Congratulations to our
Towne Lake team!

Recently, our Towne Lake campus had its biennial survey
inspection for COLA Accreditation. COLA inspectors
conduct a straight-forward, objective survey of laboratories,
assisting them with compliance and understanding of
Federal (CLIA) and COLA standards to ensure quality
patient care. Our patient care teams at Towne Lake knocked
the survey out the park!! The great performance on this
survey shows the phenomenal teamwork between nursing,
laboratory, and our physicians to make sure we are delivering
quality care to our community, one patient at a time.

Take a look at how our Towne Lake team compared against
other laboratories with a similar number of annual tests!

IMPRESSIVE! Job well done team! We are proud of you!

Hospital Updates – Join us on Facebook

10

July 2022 – Event Calendar

Monday Tuesday Wednesday Thursday Friday Saturday Sunday

1 2 3

4 5 6 7 8 9 10 Eid al-Adha

11 12 13 14 15 16 17

18 19 20 21 22 23 24
National Hot
Cy-Fair Helping Hands
Dog Day
Food Drive Starts!
complimentary
July 18th – August 12th
in the cafeteria

25 26 27 28 29 30 31

Hospital Updates

J
U
L
Y

12

CELEBRATING 50 YEARS OF NURSING

Please join us as we celebrate Susan Fogarty’s 50th year as a nurse! Susan graduated from
UT Austin in May of 1972. She then took her first job at Baptist Women’s and Children’s
Hospital in Beaumont, TX. She was their very first 11-7 OB float! Susan went on to work for
an ENT physician for 2 years until his retirement. Her next role would lead her to work for
Shoal Creek Psych Hospital for 2 years which she absolutely loved! Susan then took the
next step in her life, which thankfully moved her to her new forever city Houston, Texas.
She then worked for Spring Branch Medical Center for 33 years! 25 of those years in L&D, 4
years in surgery, and 4 years in PAT! After her amazing career at Spring Branch, Susan
made her to way to North Cypress Medical Center (NCMC). Susan has called NCMC, now
HCA Houston Healthcare North Cypress home for the past 12 years. Susan’s team adores
her and is so thankful she is a part of their team. Please join us in congratulating Susan on
such an amazing accomplishment!

What I’ve noticed about how nursing has changed:
Together we have educated the profession of nursing to be the most admired
according to numerous surveys of the public over the years.
If we stop to think of the lives we’ve touched and the lives we’ve changed it can be
overwhelming. If I could have anything in “my life review” at the end; I would want all
the babies I delivered-and all the children they had as adults, all gather in one place-
tot so they could thank me, but so I could thank them for helping make my life one of
purpose.© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

CONGRATULATIONS ON PASSING
YOUR BOARD EXAM

“YAY!!! GUESS WHAT? VANESSA Vanessa – We are so proud of you and thankful for all you
MONTALVO TOOK HER NP BOARDS, do. Congratulations to you!
Alex Brock, MBA
JUNE 24TH AND SHE PASSED!! Chief Operating Officer

YAY FOR OUR HARD WORKING AND “Vanessa, congratulations on such a great achievement!
DEDICATED EMPLOYEE THAT WILL You are our FIRST NP! And we are so very proud of you”

NOW BE MOVING ON TO FIND Carla Jerro,
HERSELF A NP JOB!!! Director of Imaging services

CONGRATULATIONS VANESSA LEIGH
MONTALVO!!!!”

Marbue McLeadn, BSN, RN
Interventional Radiology Nurse

Vanessa Montalvo, BSN, RN, MSN

CONGRATULATIONS!!! WE ARE SOO PROUD OF YOU!!! Quan Tran RT(R) (MR), MRI Tech

AWESOME!!!!! YOU GO GIRL!!! Cynthia Adams, Cath Lab Scheduler
Congratulations Vanessa! Lori Kenworthy

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Hospital Updates

15

Hospital Updates

16

Hospital Updates

Ignacio Valdez Marlen Jones Katherine Okechukwu Agha
Endo Lab
Emergency Department 17

Hospital Updates

Dear HCA Healthcare Gulf Coast Division Colleagues and Medical Staff:

June is Pride Month. We are proud to celebrate alongside our LGBTQ+ colleagues, patients, communities and
allies. At HCA Healthcare, our goal is to foster an environment where everyone feels respected and welcome.
Promoting diverse voices and perspectives is key to creating compassionate places of care.

Inclusion, compassion, and equality play a critical role in HCA Healthcare’s mission to care and improve human
life. HCA Healthcare has actively supported and championed our LGBTQ+ colleagues through our LGBTQ+
Colleague Network. The network, launched in 2019, aspires to embrace the unique value of each individual at
HCA Healthcare and provide a space for colleagues to share ideas and solutions, build relationships, and unlock
possibilities for career development, mentorship, and engagement in the communities we serve.

To celebrate Pride Month means commemorating the ongoing pursuit of equal justice for the LGBTQ+
community and recognizing LGBTQ+ individuals’ impact in the world. Our commitment is to continue to support
and drive inclusion for our LGBTQ+ colleagues. I encourage you to learn more about this network, and all of our
colleague networks.

HCA Healthcare stands for inclusion, compassion, respect, fairness, and dignity – for our patients, each other,
and the communities we serve. This month and every month, we celebrate our colleagues and we celebrate
diversity.

Sincerely,

18

Hospital Updates – In the News…

HCA Houston Healthcare North Cypress becomes first area
hospital to perform robotic lung biopsy

HCA Houston Healthcare North Cypress made history after diagnosing lung cancer using a robotic lung biopsy, becoming the first
hospital in the northwest Houston area to perform the procedure.
The minimally invasive procedure has the potential to yield better patient outcomes through earlier diagnosis.
“Early diagnosis is critical in the treatment and survival of lung cancer. We are excited to provide our patients advanced
technology that can enhance the level of care they receive,” said Jim Brown, chief executive officer at HCA Houston Healthcare
North Cypress.

The hospital used robot assisted technology to perform a biopsy on a patient to diagnose their potential lung cancer.
The robot uses a thin catheter that moves 180 degrees in all directions, allowing doctors to reach masses in the lung while
passing through tight spaces. The biopsy is precise and more comfortable for patients.
“This is a newer technology that is beginning to be utilized worldwide as a less invasive way to get patients a diagnosis and treat
them sooner,” Jesse Onyenekwe, a pulmonologist at HCA Houston Healthcare North Cypress, said. “The procedure offers
doctors unprecedented stability enabling the precision needed for biopsy far into the peripheral lung to diagnose lung cancer
early. We know early treatment is critical in lung cancer treatment. Less invasive procedures also yield a quicker recovery.”
Onyenekwe performed a CT scan on the patient, creating a 3D model of the patient’s airways. After detecting possible lesions,
the camera on the robotic surgery equipment is used by the surgeon to navigate the lungs. The surgeon then retrieves the tissue
for the biopsy.

Onyenekwe said the robot lets them access difficult to reach areas of the lungs through the mouth or other natural openings of
the body. “Prior to this advanced procedure, the preferred method to reach abnormal in the periphery of the lung was to use a
live CT scan image and a needle, entering the chest wall and lung from outside the body; this presents a risk of injuring the lung
tissue and causing the lung to collapse for some patients who had advanced lung disease with emphysema,” Onyenekwe said.
Not only is the procedure safer the for the patient, but it also allows the surgeon diagnose patients earlier by accessing smaller
lesions. “Tissue diagnosis is still essential to tumor diagnosis and treatment.,” Onyenekwe said. “With the assistance of a robot,
we can navigate further into the lung with more precision. The purpose of this procedure is primarily to get a diagnosis. With this
latest technology, we can get a diagnosis a lot sooner than traditional means.”

19

Hospital Updates- In the News…

Community Impact Newspaper

Dr. Jesse Onyenekwe, a pulmonologist at HCA Houston Healthcare North Cypress, performed the
first robotically assisted lung biopsy procedure in the northwest Houston region May 11,
according to a May 27 news release.

The equipment used offers more precision and enables doctors to more easily diagnose lung
cancer in its early stages, officials said. This is made possible by the robot’s thin catheter with the
ability to move 180 degrees in all directions; paired with it is a flexible biopsy needle that is used
to collect tissue samples from the peripheral lung, according to the release.

“Early diagnosis is critical in the treatment and survival of lung cancer. We are excited to provide
our patients advanced technology that can enhance the level of care they receive,” HCA North
Cypress CEO Jim Brown said in a statement.

The robot can also access difficult portions of the lung through natural openings such as the
mouth, officials said. To ease the navigation of the catheter and ensure a safe procedure, a CT
scan is performed and used to create a three-dimensional pathway that is virtually displayed next
to a live feed of camera footage from inside the lung. The virtual imagery provides a reference
point for doctors as they navigate each patient’s lung.

Prior to this procedure, live CT scan images were displayed as doctors inserted a needle through
the chest wall and lung from the outside of the body. This older procedure posed a risk of
damaging lung tissue or causing lung collapse for patients with advanced lung disease with
emphysema, according to the release.

“This innovative technology helps with our fight against lung cancer by using a robotic-assisted
minimally invasive bronchoscope to parts of the lung that were not previously accessible,"
Onyenekwe said in the release.

20

Hospital Updates- In the News…

New Campaign & 4 Houston-based Billboards

Campaign:

Care. That’s why we’re here.

Getting you back to the people and places that you call home.

Key Messages:

Purpose
• We are committed to giving people in the greater Houston area a

healthier tomorrow
• We are here to impact the future of patient care with scale and

skill

Scale
• We are here in your communities at 13 hospital locations across

Houston, FSEDs, women’s care centers, ASCs, urgent care, etc.
• We are connected to a comprehensive global network of more

than 270,000 people across approximately 1,800 care facilities.
• We provide more resources, more solutions and more possibilities

for everyone who receives care at our facilities.

Skill
• Our innovative, evidence-based care extends beyond the Texas

Medical Center and into the Greater Houston area.
• Nursing is the foundation of a superior care experience. The next

generation of nurses will help transform the future of healthcare

21

Hospital Updates – Community

HCA North Cypress is so proud to partner with the Cy-Fair Women’s Club. 22
We thank them for the service they provide to our patients and hospital!

Hospital Updates

Café 1 Library “Book Exchange”

Have slightly used
books you would
like to donate?

Please drop them off
at our book exchange!

Please email [email protected]

with any questions or concerns!

CONNECT TO PURPOSE Your HCA
Houston
FWU5538 Healthcare
Chaplaincy
CareTeam
Program
Free App!

24

CONNECT TO PURPOSE

HCA North Cypress Chaplaincy Schedule

On-Call Chaplain:
Refat Fereg

(401) 578-8205

[email protected]

The Chaplaincy Monthly
Schedule is available for view

on our HCA North Cypress
Intranet Site under the
Chaplaincy folder!

25

PEOPLE *WOW, 20+ Years with HCA!
*WOW, 15+ Years with HCA!

Willie Mullinix 7/13/1987 Robert Sykes 7/9/2012 Vickie Ellis 7/31/2017 Jenna Valentine 7/11/2021
McKinney 7/9/2012 Josette Allen
Denise Burnett 7/9/2007 Mary Pickle 7/9/2012 Tekila Hicks 7/2/2018 Natalie Lyle 7/11/2021
7/16/2007 Kristi Chevalier 7/30/2012 Holly Kelch
Kathryn Kuntz 7/16/2007 Tahirih Calvin 7/1/2013 Allison Horvitz 7/2/2018 Haley Freeman 7/18/2021
7/16/2007 Ashley Alexis Mccarty 7/18/2021
Tam Ta 7/23/2007 Pamela Crooks 7/16/2018 Parampreet Singh 7/18/2021
Huang 7/18/2021
Tena Carter 7/30/2018 Emily

Nguyen Chau 7/8/2013 Hailey Hartshorn 7/21/2019 Bridget Mardis 7/19/2021

Tedde Avalos 7/30/2007 Jessica Toth 7/15/2013 Anna Sansom 7/22/2019 Athena Smith 7/19/2021
Afafe Benmnebhi 7/19/2021
Jutta Ruiz 7/31/2007 Amanda Edgmon 7/7/2014 Amy Thomas Fitzgerald 7/19/2021
7/7/2014 Ben Groff 7/22/2019 Cindy
Valsamma Palakkal 7/7/2008 Carmen Sanchez 7/21/2014 Cam Pham 7/22/2019 Kristi
7/6/2015 Marian Manderico Martin 7/19/2021
7/6/2015 Sherfa Alzawad
Julie Anastasio 7/7/2008 Randall Kimberly 7/6/2015 Andrea Jaime 7/20/2020 Jesus Pineiro Davila 7/19/2021

Sabrina Castro 7/14/2008 Christina Crawford 7/5/2021 Sam Covington 7/19/2021

Venus Natividad 7/14/2008 Laura Monk 7/5/2021 Maria Guzman Martinez 7/19/2021
Maria Ann Valz 7/26/2021
Abdulai Kamara 7/19/2008 Juan Sanchez 7/5/2021 Divie Wells 7/26/2021

Betza Lacey 7/21/2008 Samantha Lopez 7/6/2015 Jacquelyn Davis 7/5/2021 PARALLON DATE TENURE
Monica
Sible Thomas 7/21/2008 Corina Scott 7/6/2015 Ondria Winfield 7/5/2021 Baker 7/05/2011 11

Ignacio Valdez 7/21/2008 Debora Hayes 7/6/2015 Catherine Calix 7/11/2021 Natalia Gutierrez 7/18/2021 1

Aileen Abellare 7/6/2009 Alida Mukay 7/13/2015 Ricardo Silva 7/11/2021 Danielle Martinez 7/17/2017 5
7/13/2009 Tracy Johnson 7/31/2015 Hayden Callahan
Sandy Pham 7/11/2016 Sydney Little 7/11/2021 Martha Salais 7/26/2007 15
7/11/2016 Leslie Bustos
Laura Decancio 7/20/2009 Annette Holland 7/18/2016 Britanya Osbourne 7/11/2021
Bies
Melinda Fernandez 7/20/2009 Jason Ogden 7/9/2017 Rachael Okoro 7/11/2021
7/24/2017 Cassey
Jeffrey Gardner 7/6/2010 Miranda Roberson 7/11/2021

Alma Parra 7/6/2010 David Nguyen 7/11/2021

Shama Rehan 7/19/2010 Leyna Nguyen 7/11/2021 26

PEOPLE hti6687

STELLAR SHOUT-OUTS TO THESE EMPLOYEES! Jeff Allen, MRI Tech
HCA North Cypress Team Members!

(Jeff Allen, MRI TECH) & (Scheduling
Team, Jasmen Johnson & Dawn Malbrew)

“Our NC Schedulers and MRI Technician, Jeff, received a great compliment last

week.

A patient was scheduled for an MRI, but due to her stents, the exam could not be
performed at Towne Lake. The patient was then referred to POB II. She was very
concerned about completing her exam due to claustrophobia but the patient
mentioned “it was such a breeze. The technician was great and you all just did
everything you could to try to get it done for me. And I just can’t say how much I
appreciate you. You all have been wonderful in trying to help me”

Sending a big thank you to Jeff and the schedulers for assisting this patient and Scheduling Team
providing wonderful service to our patients.” Jasmen Johnson
Dawn Malbrew
Best, LaDereca Degree-Schedule+ Team Lead, HCA Houston Healthcare Radiology

27

PEOPLE hxu5182

STELLAR SHOUT-OUTS TO THESE EMPLOYEES! 28
HCA North Cypress Team Members!
Julie and Carrie, Day Shift Imaging Techs,
Willowbrook FSED

“An HCA HH North Cypress imaging patient and the patient’s wife
expressed their gratitude for the “ladies who are so so kind and
pleasant, and extremely nice. Best experience hands down ever at
HCA. My husband is so sick and they were so wonderful to him.

In the future we will “only” go there for imaging, everything was
perfect !”

Alma Parra, Radiology Liaison

PEOPLE kxh3071

STELLAR SHOUT-OUTS TO THESE EMPLOYEES! 29
HCA North Cypress Team Members!
Shirra Ashworth, Charge Nurse, HOPD

Shirra Ashworth charge nurse in outpatient
went above and beyond to help me out when
communication errors and scheduling
canceling happen. She worked hard to comfort
me and make sure I was taken care of. She
showed great compassion and nursing care.

HCA North Cypress Patient – Google Review

PEOPLE dco6354

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!
HCA North Cypress East Unit Team

HCA Houston Healthcare North Cypress NC.1EAST wants to tell you about their experience. Their
comment was: VERY SWEET NURSE HE HELP ME UNDERTAND MY HEART CONDITION EXPLAIN
EVERYTHING SO WELL, VERY PASSIONATE AND VERY DEDICATED TO HELPING ME OUT TO FEEL
BETTER SOON.

ALSO I WANNA THANK SUSANA , DIVIE AND LORA FOR TAKING CARE OF ME AS WELL I FEEL
VERY WELCOME AND THEY ALWAYS HAD A GREAT POSITIVE ENERGY THANK YOU TO EVERY
SINGLE OF THIS NURSES FOR HELPING ME OUT. and the theme was: All Unit Staff.
They wanted to specifically call out staff: DARWIN CENIZA.

Comment from Brenda Butler, Director

30

PEOPLE cgi5683

STELLAR SHOUT-OUTS TO THESE EMPLOYEES! 31
HCA North Cypress Team Members!

Polo Barfield, Outpatient Imaging
Scheduling – IVY Ventures

“ I dealt with Polo twice. Each time he went way beyond what he had to do. He is a
remarkable young man.
I really appreciate all the help he gave me. He is a credit to your organization and if
you had an office full of people like him you would never have any complaints.”

“I called with an urgent request and was very pushy with Polo. He took action right
away and went over and above helping me. My tests were scheduled right away
with him calling multiple areas and supervisors. He explained everything to me
completely and in detail. I want you to know what a wonderful employee you have
and how very much I appreciated his help today”

Denise Havens - Manager, Business Development & Scheduling Services

PEOPLE rdu6714

STELLAR SHOUT-OUTS TO THESE EMPLOYEES! 32
HCA North Cypress Team Members!

EAST UNIT
IMCU

Thank YOU for
caring like family!

PEOPLE ogi5407

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

33

PEOPLE eyj6674

STELLAR SHOUT-OUTS TO THESE EMPLOYEES! 34
HCA North Cypress Team Members!

ER, Cath Lab, Recovery,
Physicians, Nurses, PCTs,

RN Leaders, Case
Management, FNS and

EVS (Miriam)

Patient on MS3

#RaisingtheBar one
patient at a time!

PEOPLE

GETTING TO KNOW YOUR HCA NORTH CYPRESS TEAM

Anne Hetletvedt

Coordinator, Medical Staff

Family: I am very proud mom of a 13 year old beautiful, kind, smart girl, 35
Savannah Rose. Two Cavalier King Charles Spaniels, Gracie & Molly, and my
daughter’s liver & chestnut quarter horse, Pumpkin.
Favorite Color: Aqua
Favorite Quote: When you think of quitting, remember why you started. –John Di
Lemme & You never fail until you stop trying –Albert Einstein
Hobbies: Well, my daughter is my world, so my hobbies these days consist of my
daughter’s hobbies. Youth Rodeo and Barrel Racing! We are constantly on the go
practicing or competing! I am her biggest fan & love being a part something that
she truly loves, yet teaches her responsibility. It was also my hobby while I was
growing up, so it’s really fun watching her loving it as much if not more than I
did! My happy place is anything in or near water and the lakes. Being from
Minnesota, I truly miss the land of 10,000 lakes!
Interesting Fact: Hmmm…Well, I had chickenpox twice! Once in kindergarten and
then again in 7th grade. It was at the end of the school year, while everyone else
was having fun & celebrating their last days of 7th grade, I was home trying not to
scratch! LOL
Favorite HCA Memory: My favorite HCA memory was being a part of one of the
Honor Walks a few years ago. It was such an honor to be there to show my
support & pay my respects to this individual, who I consider a hero and their
family. What an amazing, selfless gift for that patient/family to give the gift of life
to help others live by being an organ/tissue donor. This has hit me very close to
home over the past year, so I completely understand how important this honor
walk really can be to the family! God bless these patients and their families.
HCA Tenure: 13 years

PEOPLE

GETTING TO KNOW YOUR HCA NORTH CYPRESS MANAGERS

Anja Lewis

PBX Operator

Family: I am from a big family of 13 aunts 36
and uncles brought together by two
people who are in their 90s. I am very
blessed to have them still around.
Favorite Color: Yellow
Favorite Quote: “I choose my friends for
their good looks, my acquaintances for
their good characters, and my enemies for
their good intellects.” By Oscar Wilde
Hobbies: Planting
Interesting Fact: I like living minimalistic.
Favorite HCA Memory: The hospital still
stands during COVID. It was great to see
the hospital work together.
HCA Tenure: 4 years at HCA-North
Cypress.

PEOPLE

GETTING TO KNOW YOUR HCA NORTH CYPRESS MANAGERS

Jason Mccuistion

Nurse Manager, MS4

Family: Married to Victoria (21 years),
Son – Tyler (19), Daughters – Isabella
(17) & Gabriella (14).
Favorite Color: Blue
Favorite Quote: Whether you believe
you can or can’t, your right!!
Hobbies: Hunting, fishing, watching kids
sports, hanging with family & friends
Interesting Fact: I am the 1st of 13
grandchildren & the 1st of 21 great
grandchildren.
Favorite HCA Memory: MS4 receiving
the Unit of Distinction Award.
HCA Tenure: 8 months

37

PEOPLE

GETTING TO KNOW YOUR HCA NORTH CYPRESS DIRECTORS

Thomas Lane

Director, Environmental Services

Family: My wife and I have been married
for 25 years and we have 3 children.
Favorite Color: Blue
Favorite Quote: “ It’s not the will to win
that matters-everyone has that. It’s the will
to prepare to win that matters”
-Paul Bryant
Hobbies: Love making music in my home
studio.
Interesting Fact: I love to BBQ and hope to
one day open my own BBQ Food Truck.
Favorite HCA Memory: Being pied in the
face by my EVS staff.
HCA Tenure: 10 years

38

PEOPLE

GETTING TO KNOW YOUR HCA NORTH CYPRESS Sr. Leadership

Vicky Kahl

Vice President, Human Resources

Family: Married to Randy for 40 years, Sons 39
Todd and Bret with their families both live in
Texas, Daughter Brooke and family currently
stationed in Georgia. Five grandchildren: Ethan
Kahl, Carter and Reagan Dixon, Addison and
Karson Kahl
Favorite Color: Red
Favorite Quote: Whether you think you can or
you think you can’t, you’re right.
Hobbies: RV Travel, spending time with family
(adult kids are the best)
Interesting fact: We had two graduations this
year. My youngest son Bret earned his MBA and
Ethan graduated from High School.
Favorite HCA Memory: Volunteering at Cypress
Ministries with the N. Cypress team
HCA Tenure: 10 years

PEOPLE

GETTING TO KNOW YOUR HCA NORTH CYPRESS VOLUNTEERS

Dennis & Kay Shah Family: Married for 45 years, proud family
of two daughters, their husbands and four
Volunteers granddaughters - ages 10, 7, 3 and a one
month old!
Dennis, Pre Anesthesia
and Kay – Radiology Favorite color: Dennis, Blue & Kay, Red

Favorite quote: “Success is getting what
you want, happiness is wanting what you
get.” Dale Carnegie

Hobbies: Traveling, listening to music and
spending time with family and friends
Interesting Fact: Travelled to four of seven
continents- hope to increase this number.

Favorite HCA memory: Too many to pick
JUST one! HCA consistently supports their
volunteers by creating an environment
where we are able to give our best.

Tenure: We both have been volunteering
for more than 5 years.

40

QUALITY kmu5268

HCA Clinical Excellence

The overall hospital quality scorecard ranking shows how well HCA North Cypress
performed, on average, compared to other hospitals in the HCA Healthcare System.

Scorecard Ranking Below Goal
At Goal
May 2022 Above Goal

96th out of 186th

111 84 97 89 92 78 79 81 79 96
81
67 63 68 64
60 60

Jan '21 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan '22 Feb Mar Apr May

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 41

QUALITY June 2022

Great Catch Award 42

CONGRATULATIONS

Alex Quijada, RN

Cath Lab Nurse

A “Great Catch” is an event or circumstance that has the
potential to cause harm to a patient but never reaches the
patient due to the actions of a staff member. These type of
events are encouraged to be reported by placing an event in
Meditech. Each month, these are reviewed and one is
chosen to receive the “Great Catch Award”. All staff
members are responsible for patient safety standards but
this award recognizes a staff member that demonstrates an
exceptional commitment to patient safety.

QUALITY

Days Since Last Fall Update

has made

325+

Days with NO FALLS!

43

QUALITY oqs6693

Leapfrog 44
Hospital
Safety
Grade

The Leapfrog Hospital Safety Grade is a composite
score made up of up to 27 national performance
measures of patient safety measures that indicate
how well hospitals protect patients from
preventable errors, injuries and infections.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HCA Clinical Excellence

Updated ICU 1EAST 2EAST MS2 MS3 MS4 MS5 MS6
6/3/2022
Number of Days Since Last HAI Event

CLABSI 19 1371 459 183 8 1131 456 1859

5/15/2022 9/1/2018 3/1/2021 12/2/2022 5/26/2022 4/29/2019 3/04/2021 5/1/2017

CAUTI 505 1371 44 680 382 368 661 1859

1/14/2021 9/1/2018 4/20/2022 7/23/2020 5/17/2021 5/31/2021 8/11/2020 5/1/2017

CDIFF 606 328 1371 646 411 1215 719 859

10/05/2020 7/10/2021 9/1/2018 8/26/2020 4/18/2021 2/4/2019 6/14/2020 1/26/2020

MRSA 619 23 1371 183 1342 1126 846 1859

9/22/2020 5/11/2022 9/1/2018 12/2/2022 9/30/2018 5/4/2019 2/8/2020 5/1/2017

Less than 100 days More than 1000 days

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

PATIENT EXPERIENCE

Inpatient Winner

East Unit

Outpatient Winner

PET Scan
46

PATIENT EXPERIENCE

ONLINE REVIEWS

Review: “Hailey was the best nurse I had. She went above and beyond for her Review: “ICU day nurse, Vincent, was exceptional.” - - patient from ICU – Press
patients.” patient from 3IMCU – Press Ganey Ganey

Review: “Nurses were very attentive. Aimee and Faith were very friendly and Review: “All of the staff members and doctors who helped take care of me
professional.” patient from MS5 – Press Ganey during my stay were awesome. My nurse, Alex, was super awesome.” - patient
from MS6 – Press Ganey

Review: “HCA THE BEST” – Facebook Comments Review: “The Doctors on staff and with connections to
HCA North Cypress have been very attentive to my
Review: “Had emergency surgery, heart attack. Er ,doctors and nurses did an health and to my continued well-being.
excellent job of taking care of me.” patient from 3IMCU – Press Ganey The nurses were excellent during my last procedure,
Review: “The food was fantastic! The grilled salmon was better than the Rainforest Heart Ablation, especially Elizabeth RN.
Cafe.” patient from MS4 (FNS) – Press Ganey The multiple blood draws I have taken there have been
the best in my many years of health management.
Review: “Exceptional care by Zulema, Maya, Iwok, Irma and Chris. Very kind and Others labs were consistently causing major bruising by
perfectly responsive.” patient from MS4 – Press Ganey their phlebotomist. I exclusively use the
HCA North Cypress hospital lab as their staff are
Review: “Juan, in imaging, gave my elderly mom the most . consistently good with no major bruising or pain.”
loving care while doing her renal ultrasound. He is amazing! – Facebook Review
We’ve only had the very best care here!!” – Google

47

PATIENT EXPERIENCE

The “Top Box” score represents the most favorable response that can be
selected on the survey our patients receive.

The “Top Box” score represents the percentage of Press Ganey Surveys
with overall ratings of 9 and 10.

SERVICE LINE n TOP BOX SCORE % RANK MONTH REPORTED

Ambulatory Surgery 128 87% 45th May 2022
Inpatient 60 60% 16th May 2022
Emergency Room 108 47% 3rd May 2022
Outpatient 332 80% 34th May 2022

48

GROWTH

Visits Surgery Volume

Total ED Visits All Other Visits OP Surg IP Surg

4,986

3,999 4,077 203 179 200 134 160 212 211 215 175 180 236 185 211
472 529 480 494 466 440 514 539 370 469 552 426 472
3,042 42,,399191 4,762 4,451 4,110 4,029 4,251 4,092 4,601
3,794 2,531 2,365 2,226 1,978 2,279 1,844 May Jun Jul Aug Sep Oct Nov Dec Jan '22 Feb Mar Apr May
3,865 32,,419528 '21

1,108 1,767 HCA
North Cypress
156
Admissions,
May Jun Jul Aug Sep Oct Nov Dec Jan '22 Feb Mar Apr May Visits & Volume
'21
49
Admissions

Adj Admissions Admissions

1,760 1,745 1,787 1,675 1,445 1,660 1,758 1,676 1,542 1,561 1,795 1,506 1,769

874 787 868 862 751 860 845 821 838 811 931 747 878

May Jun Jul Aug Sep Oct Nov Dec Jan '22 Feb Mar Apr May
'21

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

OPERATIONS

HCA North Cypress Average Patient Length of Stay

3.8 Days

May 2022

2021 - 2022 Hospital Financials

Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May
'21 '22
50
Budget© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. Actual