08.09.19 North CyPress Newsletter

The North
Cy-Press

A monthly employee newsletter

August 09, 2019

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Above all else, we
are committed to the
care and improvement
of human life.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Letter from Jim Brown, CEO

I am excited to share that HCA Houston Healthcare North Cypress was recently named one of
the area’s “best places to work” by the Houston Chronicle. This is great validation of the work
environment that we are collectively working to create.

While I often write and speak about our commitment to “be the best”, I have long believed that
great patient experience, exceptional quality outcomes, an efficient system of care, and strong
teamwork all stem from each of us finding enjoyment and fulfillment in our individual work. When
we each like what we are doing and the people we depend on and feel good about the work
we do, it is much easier to focus on these broader goals. Because our aspirations are big and
broad, I am reassured that our foundation is strong. A positive and rewarding work environment
is critical to us achieving our full potential.

I can honestly say that I enjoy coming to work each day, care about the people with whom I am
blessed to work, and feel that I am making a difference. I hope that you can do the same and
will be disappointed if you cannot. In receiving this public acknowledgment from the Houston
Chronicle, it feels like we are on the right path.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 3

Hospital Announcements

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HCA Health Seminar

North Cypress Medical Center invites you to our August
2019 Physician-led educational dinner and Q&A.

Presented by Dr. Jorge Leiva
Diagnosis and Treatment of Heartburn

and Acid Reflux

Wednesday, August 21, 2019
5:45 P.M. - 7:30 P.M.

Dinner begins at 5:45 P.M. in the Founders Room
(Located in main hospital lobby)

FREE TO ATTEND and DINNER PROVIDED

Register on: https://ncmc-hospital.com/ under classes
and events.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HCA NORTH CYPRESS TRANSPORTATION

HCA Houston Healthcare is happy to announce
that we are now offering free golf cart
transportation.

Our friendly HCA transportation team would be
happy to transfer you to any location on the
HCA North Cypress campus.

Our golf cart transportation is available Monday
through Friday from 7 a.m. to 6 p.m. and is
available until 11 p.m. at our Emergency Room
entrance.

If you would like to be transferred after hours,
please don’t hesitate to call ext. 3695 or (281)
912- 3695. We would be happy to assist you to
your car!

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

LIVING MAGAZINE AWARDS HCA NORTH CYPRESS

We are honored to be voted
by Living Magazine readers
as “Best Hospital” for the 7th
consecutive year and “Best
Emergency Room” for the 3rd
time. It is a privilege to care
for our Cy-Fair community
and we thank all of YOU for
the role you played in this
award.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

DATES: TOPICS:

September 24th HEAD & NECK CANCER
October 22nd GI & PANCREATIC CANCER
November 19th EATING DURING THE HOLIDAYS

For more information and to RSVP, please email [email protected].

LOCATIONS: 21214 Northwest FWY, Cypress, TX 77429. (Founders Conference Room)

TIME: Noon - 1:00 p.m. 8

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

CY-FAIR ISD SCHOOL SUPPLIES DRIVE August 1st – August 30th

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 9

CY – HOPE SHOE DRIVE 10

THANK YOU HCA
North Cypress!

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HCA GIVES BACK

August 10th, 2019
10:00 a.m. – 7:00 p.m.

For every ticket sold, $5.00 will be donated to the
American Cancer Society.

Visit the link below to purchase your ticket today!

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 11

HCA SCRUBS- Our Stylish Team!

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. Standardized Scrubs

Nursing

Royal

CNAs, Clinical Tech, Patient Safety Attendant

Caribbean

Unit Secretary

Teal

RT

Pewter

Lab

Grey

Imaging

Hunter

Pharmacy, PT, OT, Speech, Social Work, Supply
Chain, Non-Nursing Quality

Navy

QUALITY CORNER UPDATE 13

According to data collected by The Joint
Commission, ineffective communication is the
leading root cause for all reported sentinel events. As
we strive to delivery high Quality care, let’s review
two key communication tools:

SBAR

A framework for team members to effectively
communicate information to one another

Communicate the following information:
• Situation – What is going on with the patient?
• Background – What is the clinical background or

context?
• Assessment – What do I think the problem is?
• Recommendation – What would I recommend?

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

QUALITY CORNER UPDATE 14

ADA tip of the month:
Accommodating Persons with Limited English
Proficiency (LEP) policy requires that a qualified medical
interpreter be provided free of charge to all individuals
with LEP in order to ensure patient safety and effective
communication. Individuals with LEP have the right to
refuse a qualified medical interpreter and request that
a family or friend provide interpreting. Staff must
document in the medical record that assistance has
been provided, offered or refused by the use of the
form “Notice of Language Assistance Services” which is
attached to the Accommodating Persons with LEP
policy.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

NURSING CORNER UPDATES 15

 Did you know that HCA North Cypress has a variety of
modifications available to assist our patients with
hearing, seeing, and language needs? The items
available to be checked out via the AD office and
include: a bed shaker, a phone amplifier that enables
the phone to ring louder and/or the voice on the other
end to be amplified, an enlarged clock, a visual fire
alarm (same as outside of the room but will blink inside
as a visual que), a language line with iPods and special
phones.

 Did you also know that therapy dogs come and visit our
patients? Faithful Paws is generally at our facility on the
second Wednesday of each month, arriving around 10
a.m. These amazing volunteers and their dogs provide
a fun, fuzzy and therapeutic visit to patients allowed to
have, and wishing for, a visit.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!

 “Paul, ICU, took excellent care of my husband. We immediately recognized him as he took care of my
elderly Mom when she was here in April” stated by a Dr. Zamora patient and his wife while on MS3.

 Suzanne, Physical Therapy, was overheard doing a great job of AIDET with a high acuity patient and
spouse. Excellent work!

 Jeff, Emergency Department, offered patients a great, friendly check-in. Minutes later, he ran to assist with a
patient in triage (since he’s a new RN). Way to show great teamwork, Jeff!

 Kemora, MS4, a real team player. Always has a smile on her face, outgoing and positive outlook, and willing
to lend a helping hand. If there’s a code, there’s a Kemora!

 “Amy, ECC, provided excellent care, so much so that we begged to stay before being transferred up
here,” stated a Dr. Zamora patient.

 “Everyone has taken great care of me, from the housekeepers to my doctors,” stated a Dr. Esantsi
patient. Great teamwork!

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 16

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!

 “Arthur, MS2, took excellent care of me. I had a sponge bath this morning and it made a world of
difference! I was a man who took 2 showers a day before all of this,” stated a Dr. Shepard patient.

 “Coy, MS4, has been nothing but polite and courteous every time I have gone to the desk,” stated a Dr.
Chahal patient.

 “We love Cheryl and Kim, MS4,” stated by a Dr. Zamora patient.
 “Sylvia, MS2, has been excellent with her care for me,” stated a Dr. Wang patient.
 “A’Llysia, Emergency Department, greeted us was a friendly smile and a calming attitude. She calmed our

fears,” stated by a patient transferred to MS5.
 “David, MS3, has been on top of it for me. We really love the valet option now, too!” Stated by a patient

and his wife who have been coming to NC for years. They are pleased with everything and verbalized
positive changes, too.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 17

EMPLOYEE OF THE QUARTER NON-CLINICAL

CLINICAL Cynthia Scott

Kelly Plagens Wound Care

MS 4

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 18

A Heartfelt 19
Thank you

to Our
Junior Volunteers!

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HIGHLIGHTED NON-PROFIT- August

“Dedicated to
providing quality
support services
for people with
intellectual and
developmental
disabilities.”

Live. Learn. Earn. 20

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Reach Unlimited, Inc. 21

 Reach provides residential, vocational, and
educational services to more than 325
individuals with disabilities in the Cy-Fair area.

 A place for clients to come and achieve
personal goals through the use of functional
academics, life skills training, and vocational
development. Lifelong lessons and friendships
are made at the LAC. Center is open 11 hours
a day/five days a week.

 A key component of our educational program
is teaching our clients how to be contributing
citizens in the community. Through service
learning experiences (Meals on Wheels,
Habitat for Humanity, volunteering at Nursing
Homes, etc.) the clients learn how to help
others as the community has been so
supportive of them.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HCA Houston Healthcare North Cypress
Cancer Center Support Groups & Programs

Name Description Dates Time Location

Art Therapy For individuals with cancer. Join us for this unique and September 5 6:00 pm – 7:30 pm Hospital Cafeteria
complimentary art therapy class to help manage the physical December 5 21214 Northwest Freeway
Look Good, Feel Better and emotional problems of cancer by using painting to express
August 21 Cypress, TX 77429
emotions. September 18
12:00 pm – 1:30 pm 21216 Northwest Freeway
Space is limited and all participants must register in order to October 16 Suite 110 Cypress, TX 77429
receive a free cosmetic kit. Join us for this complimentary November 13
program that teaches beauty techniques to women with December 11

cancer to help combat the appearance related side effects of August 19
treatment. September 16

This group is for individuals coping with cancer and their loved October 21 On the 3rd Monday of
November 18
Community of Helping Hands ones. It provides an opportunity for those touched by cancer December 16 Every Month 6:00 21216 Northwest Freeway
to share their experience and assists them in learning how to Suite 110 Cypress, TX 77429
August 13 pm – 7:30 pm
live with cancer and beyond. September 10

This group is for women coping with cancer and is designed to October 8 On the 2nd Tuesday of
Coping with Women’s Cancer promote education and emotional encouragement in a safe, November 12
December 10 Every Month 21216 Northwest Freeway
uplifting and supportive environment.
6:00 pm - 7:30 pm Suite 110 Cypress, TX 77429

CanCare This is a complimentary emotional support service from a
trained volunteer who has experienced your same or similar
type of cancer or a caregiver who is also caring for someone

with cancer. This is not a meeting, it is a matching service
where they call in and receive a peer match.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 22

Cafeteria Menu

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Week of 8/5/19 – 8/9/19 Menu items subject to change

Hours: Monday-Friday 11:00 am-2:00 pm

Monday Tuesday Wednesday Thursday Friday

Cypress Line: Cypress Line: Cypress Line: Cypress Line: Cypress Line:
Scampi Shrimp w/ Beef Cheese Chicken Sausage Chicken Kabobs Oxtail With Its Natural
Garlic Cream Sauce Enchilada Casserole
Chicken Flautas Jambalaya Beef Kabobs Juice
Baked Ziti Pasta Refried Beans Boudin Balls Wild Rice Chicken Scallopini with
Casserole and Italian Spanish Rice Fried Okra
Peas and Carrots Kernel Chili Corn Garlic Roasted Red Pot Artichoke Sauce
Sausage Steamed Broccoli Garbanzo Beans Roasted Asparagus Steamed Rice
Steamed Rice Steamed Rice Mash Potatoes
Veg. Quinoa Action Station: Steamed Honey Carrots Green Beans
Green Beans Asian Salad Action Station:
Chef’s Vegetable Loaded Bake Potatoes Action Station: 5 Way Vegetable
Action Station: Soup of the Day: Popcorn Shrimp Tacos
Chipotle Chicken Soup of the Day: Action Station:
Beef Tacos Plantain Veg Lentil Soup Soup of the Day: Chili Station
Wing Soup Ham and Split Pea Soup Beef Noodle Soup
Soup of the Day: Cream of Asparagus Butter Nut Squash Soup Soup of the Day:
Potato Cabbage Soup Power Plate: Chicken and Rice
Power Plate: Sliced Turkey & Power Plate: Minestrone Soup
Cream Tomato Basil Baked Tilapia 5 oz Beef Filet
Power Plate: Pineapple Power Plate:
Rice Garbanzo Beans Wild Rice Grilled Chicken
Grilled Chicken Steamed Broccoli Asparagus Steamed Rice
Veg. Quinoa Corn
Green Beans Salad Salad Salad Green Beans
Salad Salad

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 24

Week of 8/12/19 – 8/16/19 Menu items subject to change

Monday Tuesday Wednesday Hours: Monday-Friday 11:00 am-2:00 pm

Thursday Friday

Cypress Line: Cypress Line: Cypress Line: Cypress Line: Cypress Line:
Pan Seared Salmon w/ Indian Curry Chicken BBQ Brisket Beef Bolognese Scampi Shrimp
Pesto Chicken Iron Flank Steak w/
Baby Bok Choy Tofu and Asian BBQ Chicken Leg Qt Ziti Pasta w/olive Oil And Orange Garlic Glaze
Pork & Ginger Vegetables Baked Beans Zucchini Cous Cous
Jasmine Rice Fresh Parsley Vegetable Orzo Pasta
Pot Stickers Lyonnise Potatoes Brown Rice Pilaf Braised Cabbage
Fried Rice Red and White Quinoa Kernel Corn Collard Greens Steam Asparagus
Fingerling Potatoes Sauté Spinach Zucchini and Yellow
Green Beans Roasted Lemon Steamed Broccoli Action Station:
Carrots and Peas Cauliflower Squash Popcorn Shrimp with
Action Station: Action Station: Action Station:
Action Station: Turkey Wrap Ruben Sandwich Cuban Bread
Soft Beef Tacos Grilled Chicken Thighs Soup of the Day:
Soup of the Day: w/ Watermelon and Soup of the Day: Soup of the Day:
Egg Drop Soup Feta Cheese Salad Texas Chili Bean Soup Chicken Vegetable Tomato Basil
Bake Potato Soup Chicken Noodle Soup Italian Wedding Soup
Soup of the Day: Minestrone Soup
Power Plate: Ginger Carrot Soup Power Plate: Cream of Mushrooms Power Plate:
Grilled Chicken Navy Bean and Kale Baked Tilapia Pan Seared Cajun
Fingerling Potatoes Power Plate:
Power Plate: Potatoes Pineapple Sliced Turkey Catfish
Green Beans Pan Seared 5oz Filet Broccoli Orzo Pasta
Salad Brown Rice Asparagus
Quinoa Salad Zucchini and Squash
Cauliflower Salad
Salad
Salad

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 25

Week of 8/19/19 – 8/23/19 Menu items subject to change

Monday Tuesday Wednesday Hours: Monday-Friday 11:00 am-2:00 pm

Thursday Friday

Cypress Line: Cypress Line: Cypress Line: Cypress Line: Cypress Line:
Chicken Piccata Beef Steak Fried Chicken Alfredo Tortilla Crusted Tilapia Fried Fish
Beef Stroganoff w/ White Gravy Baked Penne Pasta with w/ Ranchero Sauce
Baked Blackened Sirloin Steak w/ Button
Egg Noodles Vegetables Beef Enchiladas Mushrooms
Brown Rice Catfish Fettuccini Pasta Borracho Beans
Steamed Broccoli Cranberry Almond Pilaf Carrot Rice with Kale Rosemary Red Potatoes
Glazed Carrots Honey Carrots Cilantro Rice Mac and Cheese
Rice Sauté Spinach Green Beans Stem Asparagus
Action Station: Mash Potatoes 5 way Mixed
Crispy Chicken Salad Roasted Brussels Action Station: Chili Corn Vegetables
Salmon Salad
Soup of the Day: Sprouts Action Station: Action Station:
Turkey Meatball & Kale Button Mushrooms Soup of the Day: Loaded Bake Potatoes Wing Bar
Chicken & Wild Rice
Green Split Action Station: Cream of Cauliflower Soup of the Day: Soup of the Day:
Philly Steak Sandwich Chicken Enchilada Soup Chorizo and Potatoes
Power Plate: Power Plate:
Grilled Chicken Soup of the Day: NY Steak Black Bean Soup Soup
Turmeric Lentil Power Plate: Roasted Poblano Soup
Brown Rice Vegetable Cream of Carrot Rice Sliced Turkey
Broccoli Broccoli Ginger Spinach Cilantro Rice Power Plate:
Salad Salad Green Beans Baked Tilapia
Power Plate: Salad
Baked Suahi Asparagus
Potatoes
Rice
Sprouts Salad
Salad

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 26

Week of 8/26/19 – 8/30/19 Menu items subject to change

Monday Tuesday Wednesday Hours: Monday-Friday 11:00 am-2:00 pm

Thursday Friday

Cypress Line: Cypress Line: Cypress Line: Cypress Line: Cypress Line:
Baked Salmon w/ Teriyaki Lemon Chicken Shrimp Etufee Beef Lasagna Chicken Fiesta
Sausage and Peppers Chicken Lasagna Tilapia with Sweet
Sauce Drumsticks Steamed Rice Fingerling Potato Huajillo Tomato sauce
Asian Pork w/ Onions Beef Stew w/Celery Roasted Yukon Gold Hispanic Rice
And Green Peppers Wild Rice Parsley Potatoes
onion and Celery Potatoes Green Beans Calabasitas with Pico
Jasmine Rice Saffron Rice Stew Okra 5 Way Veg Honey Carrots
Wedge Potatoes Action Station:
Steamed Honey Carrots Red Stem Potatoes Action Station: Loaded Hot Dogs Action Station:
Asparagus Shrimp Po'boy Fish Tacos
Broccoli Soup of the Day:
Brazed Cabbage Soup of the Day: Ginger Carrot Soup Soup of the Day:
Beef and Barley Soup Chicken Minestrone Chicken Pozole
Action Station: Action Station: Cream of Mushroom Quinoa & Vegetable
Southwest Chicken Salad Asian Salad Power Plate:
Power Plate: NY Steak Soup
Soup of the Day: Soup of the Day: Sliced Turkey Corn Power Plate:
Vegetable Lentil Soup Cabbage and Yukon Gold Potatoes Grilled Chicken
Cream of Asparagus Potatoes Soup Green Beans
Okra Salad Rice
Power Plate: Tomato Basil Salad Carrots
Grilled Chicken Power Plate: Salad
Quinoa Crusted Tilapia
Rice Saffron Rice
Broccoli Asparagus

Salad Salad

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 27

Birthdays

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Haimanot Siyum 08/01 Sabrina Castro 08/04 Canh Phan 08/09
Dennis Schmitt 08/01 Nina Lin 08/05 Sylvia Edwards 08/09
Paul 08/01 08/05 Monaliza Edrada 08/09
Sandy Level 08/01 Raquel Umanzor 08/05 Aylin 08/09
Kristi Pham 08/01 Kendra Mcmullin 08/05 Roger Aston 08/10
Garrett Hernandez 08/01 Chad 08/06 Audrean Leveston 08/10
Eric Brown 08/02 Austin 08/06 Shuntel 08/10
Miles Gina Laws 08/06 Pramila Turner 08/10
Petra 08/02 Janet 08/07 Megan Carter 08/10
Smejkal Susan Uy 08/08 Yvonne Panta 08/10
Sharon 08/02 Brooke Fogarty 08/08 Afton Kozich-Sulek 08/11
Susan Squirewell-Cobb 08/03 Hannah Huffman 08/08 Marcia Bear 08/11
Katharina Faske 08/03 Scott Thompson 08/08 Denise Dickerson 08/11
Fadeke 08/03 Naim Talbott 08/08 Daphne Latigue 08/11
Helen Hofmann 08/04 Dirk 08/08 Rochelle Victor 08/11
Voltaire Ayoola 08/04 Samantha Baz Jones
Yvette Quintanilla 08/04 Anushree Moore Maxie
Ignacio Mcginnis
Rocha Mukherjee

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 29

Betza Lacey 08/11 Emily Hayes 08/16 Luz Zabala 08/20
Vickie Taylor 08/11 Stephanie Celestine 08/16 Phuong Cao 08/20
Daryl Spencer 08/12 Matthews 08/16 08/20
Jessica West 08/12 Rosario 08/16 Mary Snyder 08/20
Halie Fellows 08/12 Lorraine Boyd 08/17 Karen Parkins 08/20
Verenzo Polk 08/12 Enitan Olugboye 08/17 Janice Loocke 08/20
Michelle Janese 08/12 08/17 Stefanie Demoney 08/21
Jamie Hons 08/13 Esther Addo 08/18 Martine Bennett 08/21
Maria Venancio 08/13 Aimee Mcquaid 08/18 Jerico Daloyoc 08/21
Monique Jonquitud 08/13 Naomi Castillo 08/18 Demetress Randolph 08/21
Sheila Teves 08/13 08/18 Timica Dupree 08/21
Minerva Echavez 08/13 Eva Aviles 08/18 Angelica Herrera 08/22
Cynthia Goodley 08/13 Ivy Fe Luntao 08/19 Tuyen Dang 08/22
Susan Richardson 08/14 Brittany Blessing 08/19 Samantha Kormah 08/22
Christopher Baughman 08/14 Rene Carbajal 08/19 Rahikumar Patel 08/22
Milena Vasquez Norberto Mejia
Jessica Martin
Gregory Bessert

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 30

Wayne Malcolm 08/23 Jaime Izaguirre 08/27 Derek Beddoe 08/30
Abigail Sebastian 08/23 Susan Silvestre 08/27 Pakia Barnes 08/30
Juliet 08/24 Timothy Aguinaldo 08/27 Selene Rivera 08/30
Trinika Yutuc 08/24 Laura Masch 08/27 Tekhesia Phillips 08/30
Fausiat Smith 08/24 Jeffrey Mleynek 08/27 Michael Delacruz 08/30
Allison Yekini 08/24 Victor Gonzalez 08/28 Thomas Lane 08/31
Michael Villarreal 08/25 Toney Broussard-Flournoy 08/28 Samuel Larios 08/31
Margaret Lofgreen 08/25 08/28 Ayana Chestnut 08/31
Liliana Camero 08/25 Joe Kurka 08/28 Paul Pineda 08/31
Shirra Montes 08/26 Mary McKinney 08/28 Charlotte Sanders 08/31
Carrie Ashworth 08/26 Frederick 08/29 Esther Muthini 08/31
Nellie Singleton 08/26 Rosa Adams 08/29 Deborah Al-Ateeqi 08/31
Jeremy Caporella 08/26 Jeffrey Gil 08/29 Regina 08/31
Galvan 08/26 Cheryl 08/29 Fick
Jena Banks 08/26 Joan Gardner 08/30
Aaron Benavidez Rosa Maria Horton
Alston
Alvarez Adibi

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 31

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.