TheNorth Cy-Press A Monthly Employee Newsletter February 2023
2 CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. Above all else, we are committed to the care and improvement of human life. About HCA Healthcare Our mission
Letter from Jim Brown, CEO 3 . North Cypress Family: I have long been a proponent that quality and service drive growth. To promote quality, sometimes we have to invest in clinical infrastructure. I am happy to share that in recent months and in the months to come that we have made and will make several changes that I am confident will advance our quality agenda. Maggie recently added a Director of Nursing Operations, Jason McCuistion, to her nursing executive team. We have begun to consistently staff Observations on weekdays and have a clear patient selection criteria as to who can stay on this unit. We are expanding our ICU beds from 20 to 24 to better serve our high-acuity patients. We are equipping one wing of the 2nd floor to house IMU patients which will also expand our intermediate care needs. These two changes should allow us to drastically reduce critical care holds in our Emergency department. Until we expand the hospital, it’s inevitable that we will have patients holding in our ED. With that however, we want those patients who are holding to be our least acute rather than critical care patients. We are also working to add a critical care educator and a rapid response team. With regard to our physicians, we plan to expand our daytime Intensivist coverage to effectively cover our 24 ICU beds. I believe these are all positive changes and prudent investments. With them, we will be able to better serve our patients and hence continue our growth as our community and medical staff will have greater confidence in us.
© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. Jim Beck Brown CEO Brittany Lollis VP Operations Dr. Jin Kim CMO Junnius Pollard VP Quality Bryan Shepherd CFO Vicky Kahl VP HR Alex Brock COO Troy Sarver VP Surgical Services Gina Garrison VP Finance Krystal Doyle ACNO Maggie Yacoubian CNO HCA North Cypress Executive Team
HCA Houston Healthcare North Cypress Employee Opportunities BKE5351
HCA North Cypress DRESS CODE HCA approved scrubs Uniforms: No hoodies, jackets or sweaters – only coordinating long sleeve under scrub or coordinating scrub jacket allowed No leggings, cropped pants, skorts, or t-shirts No spaghetti straps No denim (unless specifically allowed/approved during employee activities/events) No unusual hair color: orange, purple, blue, pink, etc. No open toe, sling back or other shoes with holes/openings in clinical settings No visible body piercings – earring gages must be removed and covered with band aid Cover all tattoos to the best of your ability No artificial nails in patient care areas, handling sterile supplies, food service etc. No perfume in patient care areas FLA6587
Employee Perk- HCA North Cypress Retail Pharmacy Our retail pharmacy team will personally deliver your meds to your work station. Open 9:00 a.m. – 5:00 p.m. Monday through Friday Office Phone- 832-912-6210 ieq6735
HCA North Cypress will no longer be offering lab draws at our free-standing emergency centers. Effective 2.1.2022. Fry Road Towne Lake Willowbrook Main Campus Open 21214 NW FWY, Cypress, TX 77429 HOURS Monday - Friday (8:00 a.m.- 5:00 p.m.) Saturday (noon - 4:00 p.m.) Sunday (10:00 a.m. - 2:00 p.m.) OUTPATIENT LAB
Meet Your Ethics & Compliance Facility Leadership Team Alex Brock Chief Operating Officer Co-Ethics & Compliance Officer (ECO) Kuirshan Durio Executive Assistant Ethics & Compliance Secretary Becky Miller Director of Health Information Management (HIM) Facility Privacy Officer (FPO) Ashley Burriss Director of Patient Safety Equity Compliance Coordinator (ECC) John Nesgoda Director of Information Technology (IT) Facility Information Security Officer (FISO) Denise Havens Business Development & Scheduling Services National Coverage Determination (NCD) Leader Brittany Lollis VP of Operations Co-Ethics & Compliance Officer (ECO)
11 GETTING TO KNOW YOUR HCA NORTH CYPRESS VOLUNTEER Charlie Crady Volunteer in Radiology Department Family: Meg, my wife of 51 years, and I have two sons: Chris, 48, and Chad, 43. We have 4 grandkids: Maddie, 17, Aiden, 14, Grace, 11, and Lauren, 10 Favorite Color: Blue Favorite Quote/Prayer: For food in a world where many walk in hunger, for Faith in a world where many walk in fear, for friends in a world where many walk alone, we give You thanks, Oh Lord. Hobbies: Fishing and Hunting Interesting Fact: When I was 5 years old, I had Polio and could not walk for a year. The family doctor told my parents I would be in a wheelchair the rest of my life. My mom was an artist and studied the human body in College knew about the healing power of walking in the sand. She took me to her Aunt’s beach house for 3 months and made me walk in the sand. It worked and at age 6, I could walk again. Favorite HCA Memory: Meeting wonderful people that come in for x-rays, etc. and being told I look like Santa HCA Tenure: 6 months People dvi6780
12 GETTING TO KNOW YOUR HCA NORTH CYPRESS VOLUNTEER Melissa Bourgogne-Boehm Volunteer at the Front Desk Family: Married; Born in New Orleans, Louisiana Favorite Color: Green Favorite Quote/Prayer: “The Lord bless you and keep you. The Lord make his face shine on you and be gracious to you. The Lord turn his face towards you and give you peace.” Numbers 6:24-26 Hobbies: H2O Aerobics; Dancing; Walking; Black/White Movies” Interesting Fact: 3 things I dreamed of accomplishing and I did 30 years after High School: 1. Formal Education- AAS Mental Health, BS Psychology. 2. An archeological dig 3. Travel Europe. Favorite HCA Memory: Returning to my volunteering position ASAP! HCA Tenure: 1 years People dvi6780
13 GETTING TO KNOW YOUR HCA NORTH CYPRESS DIRECTOR Mark Kelton Director of Trauma Family: I am a pug daddy to three adorable pugs: Luke, Leia and Vader. I also have a German Shepherd mix named Hailey. I am not married, but have a strong network of close friends. Favorite Color: Red Favorite Quote: “Perhaps you were born for such a time as this” – Esther 4:14 Hobbies: Live music, video games, eating out Interesting Fact: My first experience with HCA HH North Cypress was when I received an emergent corneal transplant in 2021 in the OR. A year later, HCA HH North Cypress is now my new home. Favorite HCA Memory: Being recognized as Leader of the Quarter at my former facility, HCA HH Southeast. HCA Tenure: I have been with HCA for 14 years. People bye6791
14 GETTING TO KNOW YOUR HCA NORTH CYPRESS SR. LEADERS Vicky Kahl Vice President Human Resources Family: Married to Randy for 41 years, two sons, Todd (Stacy) and Bret (Krystal) and one daughter Brooke (Cody). Five grandchildren – Ethan, Carter, Reagan, Addison and Karson. Four legged girls Cocoa and Bella. Favorite Color: Red Favorite Quote: “Happiness is not something readymade. It comes from your own actions.” Dalai Lama XIV Hobbies: Taking trips with our kids and grandkids to visit family and experience new things. This year we were able to visit Nebraska, Missouri, Georgia and Orange Beach, Alabama. Interesting Fact: 2022 was filled with milestones. We celebrated our 40th Wedding Anniversary, two graduations and became empty nesters for the first time in 40 years when our grandson Ethan left the nest. Favorite HCA Memory: Fall Dewberry Farms Family Event 2022 HCA Tenure: 11 years People jbv6273
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Alex Brock Chief Operating Officer HCA Houston Healthcare North Cypress Family, This is a bitter sweet note to let you all know that Martin Tuck, Director of Food and Nutrition Services (FNS), will be leaving us after 10+ years of wonderful work here at North Cypress. Though we are sad to see Martin go, we are happy for him, as he pursues new opportunities outside of HCA. Martin has been an integral part of North Cypress, and we will all miss his servant leadership, his strong work ethic, and most of all, his friendship. Join us in congratulating Martin on his new journey! His last day at North Cypress will be this Friday, February 3rd. We are actively searching for his replacement; however, if you have any questions or needs, please reach out to Arlene Riojas, Joletha Stewart, or me in the meantime. Jim Brown Chief Executive Officer HCA North Cypress Family, On Friday, January 27, we bid farewell to Allison Horvitz, Director of Business Development. Allison was an integral part of our team for the past four years, first serving as a physician liaison as part of our PPR team and then in an expanded business development role. She built great relationships with our medical staff, especially our community-based primary care physicians and GIs. She has been a great partner in growing our hospital. I am presently searching for a replacement of both Allison and Catherine Kelsey on either our PPR or business development teams.
People 18 Mary Stancik 02/26/1996 Joe Huang 02/21/2005 Julie Hoff 02/07/2007 Celestine Baugh 02/27/2007 Pinki Desai 02/27/2007 Charlie Ravago 02/21/2008 Sarbieh Kargou 02/01/2009 Luz Zabala 02/01/2009 Rosa Escalante 02/01/2009 Anna Khialani 02/01/2009 Anne Hetletvedt 02/02/2009 Hannah Pham 02/02/2009 Janet Tran 02/16/2009 Shailesh Patel 02/24/2009 Hae Kang 02/01/2010 Cindy Tews 02/01/2010 Trisha Almario 02/01/2010 Maria Guzman 02/15/2010 Victor Gonzalez 02/21/2011 Giovanna Lopez 02/21/2011 Felix Herrera 02/21/2011 Mario Grijalva 02/22/2011 Boni Burbank 02/06/2012 Alexandra Quijada 02/20/2012 Herdeep Kaur 02/27/2012 Cristina Salajanu 02/18/2013 Mayra Salazar 02/21/2013 Dora Gomez De Pena 02/17/2014 Esther Addo 02/17/2014 Marlen Jones 02/02/2015 Gerard Wilder 02/02/2015 Detra Broussard 02/16/2015 Theresa Spofford 02/29/2016 Shirra Ashworth 02/29/2016 Cheryl Horton 02/09/2017 James Brown 02/13/2017 Ifeanyichukw u Uko 02/13/2017 Michelle Cantu 02/27/2017 Kevin Goff Jr 02/05/2018 Linda Daniels 02/12/2018 Jessica Bruno 02/12/2018 Elisabeth Hale 02/12/2018 Cathy Le 02/12/2018 Elyse Dale 02/26/2018 Katherine Okechukwu Agha 02/26/2018 Anja Lewis 02/04/2019 Kandice Jackson 02/04/2019 Kimberly Maquiran 02/17/2019 Christine Holmes 02/18/2019 Natasha Smith 02/18/2019 Najjugi Rombe 02/18/2019 Michale Steward 02/18/2019 Ekail Williams 02/03/2020 Dominique Richardson 02/10/2020 Kevin Han 02/16/2020 Rita Dodd 02/17/2020 Florida Manzanarez 02/17/2020 Rita Suthar 02/01/2021 Chance Barlow 02/07/2021 Veronica Riojas 02/14/2021 Jordan Fraase 02/14/2021 Lan Hoang 02/14/2021 Kristen Carrio 02/14/2021 Valaya Nokeo 02/15/2021 Andres Alvarez 02/15/2021 Han To 02/15/2021 Genine Mandeville 02/15/2021 Sydney Vandette 02/24/2021 Jessica Thomas 02/28/2021 Victor Ayala 02/28/2021 Shelby Morton 02/28/2021 Ifechukwu Joseph 02/06/2022 Rita Adu 02/06/2022 Gabriela Miranda 02/06/2022 Xiomara Salazar 02/13/2022 Ophelia Arana 02/14/2022 Veronica Vargas 02/14/2022 Denetra Asomugha 02/14/2022 Le Van Anh Doan 02/14/2022 Maria Chi 02/14/2022 Micaul Bass 02/14/2022 Christopher Nguyen 02/14/2022 Linda Agbazue 02/14/2022 Joseph Ocampo 02/14/2022 Katherine Garza 02/14/2022 Mara Shillingford 02/14/2022 PARALLON NAME HIRE DATE Clarissa Diclementi 02/20/2022 Demetress Randolph 02/02/2015 Deanna Clark 02/05/2018 *WOW, 20+ Years with HCA! *WOW, 15+ Years with HCA! Kelly Martin 02/14/2022 Vonceil Rogers 02/16/2022 Karla Banuelos 02/27/2022 Emily Berry 02/28/2022 Suboohi Zaidi 02/28/2022 Keonna Gant 02/28/2022 Azarria Allen 02/28/2022 Keyanna Minor 02/28/2022 BRU5671
PEOPLE 19 STELLAR SHOUT-OUTS TO THESE EMPLOYEES! HCA North Cypress Team Members! #carelikefamily #raisethebar Good afternoon I wanted to take a minute and praise one of your staff members Tai Collins was great and very efficient while you were out on vacation. She definitely knows how to handle situations and get things done as requested. We did not have one single complaint from any of the patients. Our office is very pleased since we have switched to the scheduling process you suggested. Thank you once again for all of your help. -The office of Dr. Kerr Tai Collins Lead Scheduler KBI5144
PEOPLE 20 STELLAR SHOUT-OUTS TO THESE EMPLOYEES! HCA North Cypress Team Members! #carelikefamily #raisethebar My daughter had an ultrasound at the professional building a few weeks ago. She was very nervous, but the ultrasound tech, Juan Sanchez, was fantastic with her. He immediately made her feel at ease & joked around with her too. She had to fast before her first scan. But when she was finished with the first scan, Mr. Juan got her juice & even brought cookies to us from the staff room. Juan went above and beyond for us & we’re truly thankful! Juan Sanchez Ultrasound Tech
February 13 – 17th is National Phlebotomist Week! Please join us in celebrating our amazing team of phlebotomists. We appreciate all that you do for our patients and hospital!
Monday Tuesday Wednesday Thursday Friday Saturday Sunday 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 National Wear RED Day! Donate $5 to the Hope Fund to wear Jeans! Super Bowl Sunday Celebration! Go Day! Cardiovascular Professionals Week 13th – 19th In honor of Super Bowl Sunday, wear your favorite team’s jersey and jeans! HCA North Cypress honors American Heart Month and Black History Month! Wagging Wednesday! Employee of the Quarter The Voice - Black - Colleague Network Celebrates Black History Month with a Special Menu Prepared by Martin Tuck & LIVE JAZZ MUSIC! Ash Wednesday Christ The Redeemer on-site for employees King Cake Delivery! The Voice GUMBO COOK-OFF - Black - Colleague Network 11AM-1PM in the cafeteria Phlebotomist Week 13th-17th
Hospital Updates – The Nation Goes Red in February The first Friday each February, American Heart Month, the nation comes together, igniting a wave of red from coast to coast. From landmarks to online communities, neighborhoods to news anchors, this annual groundswell unites millions of people for a common goal: the eradication of heart disease and stroke. HCA Houston Healthcare North Cypress is honored to participate in the National Wear RED Day on Friday, February 3rd, 2022. Are YOU ready to go RED?
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© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 28 Hospital Updates – Social Media POSTS HCAnorth Cypress EZA6768
© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 29 Hospital Updates – Hospital Events YEAR OF THE RABBIT
© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 30 Hospital Updates – Hospital Events North Cypress Celebrates MLK
31 FWU5538 Your HCA Houston Healthcare Chaplaincy CareTeam Program Free App! Hospital Updates – Chaplaincy Team For more information on our chaplaincy program Email: [email protected]
32 FWU5538 Hospital Updates – Chaplaincy Team The monthly Chaplain schedule is located on the intranet shared drive. Chaplain Meet & Greet LBA6727
33 Great Catch Award Ibeth Quintana Lab Tech A “Great Catch” is an event or circumstance that has the potential to cause harm to a patient but never reaches the patient due to the actions of a staff member. These type of events are encouraged to be reported by placing an event in Meditech. Each month, these are reviewed and one is chosen to receive the “Great Catch Award”. All staff members are responsible for patient safety standards but this award recognizes a staff member that demonstrates an exceptional commitment to patient safety. January 2023 Quality CONGRATULATIONS
34 Days Since Last Fall Update has made Days with NO FALLS! Quality EFH6692
Dear HCA Healthcare Gulf Coast Division Colleagues and Medical Staff: Part of HCA’s commitment to improving care includes the assurance of a safe physical environment. As of Monday, February 6, 2023, HCA Houston Healthcare North Cypress will be moving to plain language for employee and patient safety. It’s critical that those involved with an incident understand and use common terminology, policies and procedures. In the event of a hospital emergency, plain language emergency communications facilitate interoperability, coordination, timely action, and increased safety across all disciplines. The Joint Commission recommended use of plain language, and nationally, there has been trend toward adoption versus color codes since 2012. HCA Healthcare Gulf Coast Division firmly believes that transitioning to plain language emergency communication will: Increase staff, patient and public safety within hospitals, health systems and their campuses. Promote transparency of safety protocols and responses. Promote a set of emergency responses based on best practice. Increase safety, awareness, and knowledge of hospital staff working in multiple facilities. This transition remains at the center of our mission, values, and commitment to the care of human life. Plain Language Announcement
36 In Progress Operations ADA Remediation Project – Cath Lab Replacement – Linear Accelerator (LINAC) Replacement in RadOnc – Hybrid OR – Tower, Architectural Design – 2023 2024 2025-2026 • OR Refresh ($660K) • Central Sterile Upgrade ($759K) • Cath Lab #2 Replacement ($1.1M) • LINAC Replacement #2 ($2.5M) • MRI (POB) Replacement ($2.2M) • CT (POB) Replacement ($1.2M) • CT (Main) Replacement ($1.2M) • Main Lobby Aesthetic Refresh ($2.6M) • Nursing Unit Aesthetic Refresh, Floors 2 – 6 @ $750K/Floor ($3.75M) • New Tower; Rehab, M/S, shell ($108M) • Bridgeland MOB ($18M) • OR Expansion ($10.0M) • Nursing Unit Aesthetic Refresh, ICU, IMCU, Outside ($2.25M)
Did you find your ¾ ID throughout the Cy-Press? Great NEWS! Stop by HR to claim your prize! 37
38 Human Resources Scholarships to support your family The Patricia Frist Memorial Scholarship, established and funded by the HCA Healthcare Foundation, offers scholarships of up to $5,000 for higher education expenses to eligible dependent children of full-time and part-time HCA Healthcare colleagues. Scholarship awards are merit based, while the amount of the award are based on need. Recipient without demonstrated financial need $2,000 Recipient with demonstrated financial need $5,000 Maximum award per academic year How to apply 1. Go to https://programs.applyists.com/HCAHealthcare 2. If you have questions about the application process: • [email protected] • Chat with ISTS representative from any page of the ISTS application website on Monday through Friday from 7a.m. to 7 p.m., Central time, and on Saturday from 9 a.m. to 6 p.m. Applications due Feb. 15, 2023 HCA Healthcare offer Bright Horizons CollegeCoach to help eligible colleagues and dependent children plan, apply and pay for college with insider guidance from former college admissions and finance officers. Go to passport.getintocollege.com, click the Sign Up link and enter Employer Username HCAHealthcare and Password Benefits4You. If you have questions about advising, call (888) 527-3550 or email [email protected]. Free Bright Horizons education & college advising benefit
Human Resources 39 20% of our employees contribute to the fund (goal is 20%) $45,003 HCA NC employees contributed YTD in 2022 $32,437 matched by HCA in 2022 19 Grants awarded to HCA North Cypress totaling $73,700 HCA HH North Cypress – Hope Fund YTD Updates!
40 Diversity, Equity & Inclusion Networks Facility Asian Hispanic/ LatinX LGBTQ Mental Health & Wellness The Voice Veterans Women’s Young Professionals North Cypress Colleague Network Team Leads Hue Nguyen Liana Larson Mark Kelton Brittany Lollis Junnius Pollard Troy Sarver Jay Jasa Click here or scan the QR code to join the Colleague Networks! Human Resources Click here to join the Colleague Network Hub for the latest news and activities! fci6705
Cafeteria Menu Located on the intranet shared drive 41
Birthdays 42 Annual Requirement Friendly Reminder! During your birthday month, ALL employees are required to complete an Annual Health Screen Packet. Please take the necessary steps to complete your screening by visiting HR. Please ensure all your license and certifications are updated. HR encourages all employees to call HR Answers after upload to verify. DVI4760
Parallon Benjamin Deitsch 02/01 Danny Babin 02/01 Herdeep Kaur 02/01 Carl Dobson 02/01 Henrietta Akubuiro 02/01 Azeneth Hernandez 02/02 Lilia Rivera 02/02 Andrea Bello 02/02 Alaina Gembach 02/02 Colette Cabot 02/02 Erin Plaisance 02/02 Marilyn Osorio 02/03 Lamario Hopson 02/03 Dilraj Gill 02/03 Sam Covington 02/04 Emily Tonore 02/04 Gladys Ebode 02/04 Emily Duke 02/04 Steven Dilbert 02/04 Madison Resch 02/04 Brittnee Phillips 02/11 Seema Antony 02/11 Pamela Mills 02/11 Debrah Murkot 02/11 Britney Hal 02/11 Jeanelle Rigues 02/12 Maureen Cutillo 02/12 Cynthia Fernandes 02/12 Sharri Poor 02/13 Priscilla Razo 02/13 Jose Colon 02/13 Scarlet Dejesus 02/14 Celia Villagomez 02/14 Alida Mukay 02/15 Alma Parra 02/15 Ian Scott 02/16 Chaquis ha Jordan 02/16 Victor Ayala 02/17 Carley Childs 02/18 Vincent Rodea 02/18 Dariela Canales 02/18 Michelle Marshall 02/18 Yvette Puente 2/14 Keyshan Collins 02/05 Natasha Smith 02/05 Ivan Villasenor 02/06 Huma Turay 02/06 Zanobia Larocque 02/06 Valarie Waldrup 02/06 Brenda Butler 02/07 Ozlem Kirmizibayra k 02/07 Darlene Williams 02/07 Matthew Lewellin 02/07 Shailesh Patel 02/07 Ellen Karisch 02/08 Joseph Ocampo 02/08 David Nguyen 02/09 Elaine Balombin 02/09 Adebusol a Balogun 02/09 Jodi Riley 02/10 Maria Blanco 02/10 Laketha Hart 02/10 Harold King 02/10 Ruby Gonzalez 02/18 Keyan Jones 02/19 Erika Montoya 02/19 Christyn Bratcher 02/20 Rosemary Campos 02/21 Rafiya Sultana 02/21 Hayley Tatom 02/21 Jenna Valentine 02/21 Tibu Vellappally 02/21 Joanna Mcdaniel 02/22 Brandy Montgome ry 02/22 Florence Turner 02/22 Briana Green 02/23 Kevin Crowe 02/23 Paulo Borlongan 02/24 Nora Jaecks 02/24 Emily Ramos 02/24 Dorothy OngoriCobbin 02/24 Karen Sabrsula 02/24 Carla Jerro 02/24 Bryan Shepherd 02/25 Deborah Olawole 02/25 Arthur Villanueva 02/25 Shirley Jeanes 02/25 Katherine Alvarenga 02/25 Zulem Lorenzo Gonzalez 02/26 Parampree t Singh 02/26 Virginia Hollien 02/26 Beth Westover 02/26 Carmela Rowley 02/27 Mary Goins 02/27 Kevin Denton 02/27 Mekelee Roberts 02/27 Jasmine Simon 02/28 Andrea Ortiz 02/28 Andres Alvarez 02/28 Rubia Ona 02/28 Olujimi Ikuopenikan 02/29 cvi6500
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