TheNorth Cy-Press A Monthly Employee Newsletter March 2024
2 CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. Above all else, we are committed to the care and improvement of human life. About HCA Healthcare Our mission
HCA North Cypress Family: Last week, we hosted our annual State of the Hospital Meeting for our medical staff. This event gives us an opportunity to update our physicians on the successes that the hospital has enjoyed over the previous year. This year, I had the opportunity to share many accolades and milestones including two Leapfrog A quality recognitions, eleven Heathgrades quality awards, physician engagement in the top 5% of hospitals nationally, a six survey trend in improved staff engagement, that we presently have the lowest nursing vacancy rate that we have experienced, and plans for our $100 million expansion. This event was well-attended and I left with the reminder that we are blessed to work with an exceptional medical staff. Generally speaking, our physicians are highly-engaged, bought-in to our direction, collaborative, patient-centered, and high-quality. We would not have achieved the success we've enjoyed without their partnership. If you have worked with other medical staffs as I have, you likely recognize the great partnership that we enjoy. In light of this recent meeting, I wanted to take a moment to express my thoughts on and gratitude for our physicians. Let t er from J im Brow n, CEO 3
© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. The picture can't be displayed. Jim Beck Brown CEO Brittany Lollis VP Operations Dr. Jin Kim CMO Junnius Pollard VP Quality Bryan Shepherd CFO Miranda Roberson VP HR Alex Brock COO Troy Sarver VP Surgical Services Vacant VP Finance Krystal Doyle ACNO Maggie Yacoubian CNO HCA Nort h Cypress Execut ive Team
© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. The picture can't be displayed. Complementary Shuttle Service Gravel Parking Employee Parking Lot Shuttle Schedule: Valet Hours • Monday – Friday: 4:30 a.m. – Midnight • Saturday – Sunday: 6:00 a.m. – 8:00 p.m. • MAIN: Monday – Friday: 7:00 a.m. – 4:00 p.m. • ER: Monday – Sunday: 10:00 a.m. – 11:00 p.m. • Pick-up by request – 832.912.3695 or ext.3695 (non-peak hours) Golf Cart • 7:00 a.m. – 4:00 p.m. • In-between POB1, POB2, & Parking Garage BLUE LOT TO EMPLOYEE ENTRANCE
On Call Phone When to Use: For when there is no staff coverage and the following applies: • Utility Disruption/Failure: No water, power, medical gas, A/C (does not include hot/cold calls requesting changes < 5-degree difference). • Utility Emergency: Flooding (not including toilet overflows), fire Emergency Phone When to Use: If and when no one answers the 24/7 line and there is an immediate need. (immediate = water coming from the ceiling) Plant Ops (24/7 Line) When to Use: For high/immediate work orders, once a work order has been entered. During the hours of 7a-3p, there is typically someone who answers and delegate, as appropriate. Contact Numbers for Facilities/Plant Ops HCA HOUSTON HEALTHCARE NORTH CYPRESS Delba BarriosFacilities Director David DormanFacilities Supervisor Jonathan KeelsLife Safety Coordinator Facilities Leadership Team MMI5439
7 Healthgrades • America’s 50 Best Hospitals for Cardiac Surgery (2024) • America’s 50 Best Hospitals in Vascular Surgery (2023) • America’s 100 Best Hospitals in Orthopedic Surgery Award (2023, 2024) and GI Surgery (2023) • Cranial Neurosurgery Excellence (2024), Stroke Care Excellence (2024), Critical Care Excellence (2024), GI Care Excellence (2024), Outpatient Joint Replacement Excellence (2023, 2024), Outpatient Orthopedic Surgery Excellence (2024), GI Surgery Excellence (2023) • Patient Safety Excellence Award (2023) Leapfrog “A” Hospital Safety Grade (Spring and Fall 2023) GCI6694
carl Security Tip of the Month Breakroom theft Securing belongings Joe M. Martinez Security Director Please be advised that we have had several theftrelated incidents March 2023 in employee breakrooms. We recommend purchasing a lock to protect your personal items. Please take your combination off of the back of the lock.
March is Colorectal Cancer Awareness Month
Meet Your Ethics & Compliance Facility Leadership Team Alex Brock Chief Operating Officer Co-Ethics & Compliance Officer (ECO) Kuirshan Durio Executive Assistant Ethics & Compliance Secretary Becky Miller Director of Health Information Management (HIM) Facility Privacy Officer (FPO) Junnius Pollard VP of Quality Equity Compliance Coordinator (ECC) Brandon Briggs Director of Information Technology (IT) Facility Information Security Officer (FISO) Denise Havens Business Development & Scheduling Services National Coverage Determination (NCD) Leader Brittany Lollis VP of Operations Co-Ethics & Compliance Officer (ECO)
Et hics & Compliance Policies Cheat Sheet • HCA Home Page – scroll down to find the below icon • Use the search bar to find HR policies • My Work Environment • New Hire Information HR Answ ers Policy St at Sharepoint • HCA Home Page • Click the bar: Division Weblinks • Scroll down and click PolicyStat • https://hca-gulfcoastdivision.policystat.com/ • Search for policy • https://hcahealthcare.sharepoint.com/sites/CORPethicsandcompliance • Conflict of Interest • ADA Compliance • EMTALA • Emergency Medical Services • Entertainment & Gifts • Ethics and Compliance Organizational Support • Communication, Education & Training Resources • Contact the Ethics Line • Submit a Reportable Issue The CPR is March 4th – 6th
Thank you to our fantastic We are so proud of the amazing support that you provide to our patients, providers, and internal teams. Thank you for your ongoing commitment to “Care Like Family.” Monday, March 18th, 2024 NAME Tai Collins Cindy Adams Dawn Malbrew, Wendy Hale, Denise Havens, Onika Woodley Carmela Rowley Karenin Santiago, Jessica Cervantes
Shelly Bishop Allison Gibson Yoko Nakamura Heer Shah Suboohi Zaidi Vivian Alfaro Suzane Bergantzel Venus Natividad Histotechnology is a science centering on the microscopic detection of tissue abnormalities for disease diagnosis and the treatment of diseases. Utilizing specific reagents, chemicals, and dyes, the Histotechnologist prepares surgical specimens for microscopic screening by the surgical pathologist. Tasks performed by the Histotechnologist require patience, mechanical ability, and knowledge of biology, immunology, molecular biology, anatomy, and chemistry. HCA North Cypress thanks you for the dedicated service you provide our patients. Your departmental culture is unmatched. Thank you for all that you do! Histology is LABULOUS!
Please take a moment to thank our HR Team!! CELEBRATING THE HR TEAM!! March 11th-15th
Trauma Star of the Month is awarded to a nurse in the ED who demonstrates their commitment to raising the bar on trauma care here at HCA HH North Cypress through excellent trauma patient care, clear and concise trauma documentation and an overall commitment to being a trauma nurse role model in the ED.
We honor our nurses who provide extraordinary care with The , an international nurse recognition program that celebrates the compassion and skill nurses bring to patients and families every day. For more information and if you would like to nominate your nurse for this very meaningful award, please scan the QR code below. Want to say to your Nurse? The (Being Exceptional Everyday) is a recognition program that honors and celebrates the compassionate care our patient care partners provide everyday. Our BEE Award Honorees demonstrate the principles – assion & Compassion in the care they provide everyday, stablishing a special connection through the use of kindness and sincerity, eamwork, lways creating the best experience for their patients, ove for their job and shows respect. For more information and if you would like to nominate your Patient Care Partner for this very meaningful award, please scan the QR code below. Want to say to your Patient Care Partner?
18 GETTING TO KNOW YOUR HCA NORTH CYPRESS EMPLOYEE Shelly Bishop Histology Supervisor People Family: I have been married to Terry for 24 years this April. I have 4 daughters and 11 grandchildren ranging from 26 years old to 2 months. Color: Gray and pink Quote: “A great place to work is one in which you trust the people you work for, have pride in what you do, and enjoy the people you work with.” –Robert Levering Hobbies: I like to swim, craft, and decorate for the holidays. My most favorite hobby is being a Grandma! Fun Fact: I have been in the Histology lab for 46 years. I began my career at the University of Oklahoma in 1977. HCA memory: When our department made 100% club, and we all we out to eat. It was so much fun seeing everyone in his or her everyday life away from work. A great group of people. Tenure: 15 years this coming March DNE5415
People 19 Garza, Clara S 03/07/2005 Goins, Mary P 03/01/2007 Johnston, Catherine E 03/07/2007 Manalili, Ramonito P 03/13/2007 Ravago, Cheryl G 03/03/2008 Lee, Kum S 03/03/2008 Garza, Porfirio 03/04/2008 Brooks, Mara D 03/17/2008 Fernandes, Cynthia 03/17/2008 Bishop, Shelly L 03/02/2009 Schmitt, Stephanie G 03/16/2009 Ahmed, Bilquis 03/16/2009 Riojas, Arlene M 03/17/2009 Kash, Daisy 03/15/2010 Boodram, Indrani 03/15/2010 Fogarty, Susan L 03/15/2010 Escobedo, Ramon J 03/07/2011 Turner, Florence B 03/21/2011 Jeanes, Shirley M 03/04/2013 Brewster, Tracey M 03/14/2013 Asprilla, Jair C 03/18/2013 Dilbert, Steven C 03/18/2013 Deleon, Frances 03/18/2013 Forker, Marilyn 03/03/2014 Mcgrew, Ci'Mone M 03/17/2014 Thomas, Kendra H 03/02/2015 Allotey, Vincentia 03/28/2016 Bullon, Sarah E 03/05/2018 Collins, Keyshan P 03/12/2018 Moore, Jeanette E 03/12/2018 Yaw, Yvonne L 03/12/2018 Robledo, Elizabeth C 03/12/2018 Doyle, Krystal M 03/19/2018 Le, Anh H 03/19/2018 Morton, Christina Anne 03/26/2018 Sanders, Charlotte N 03/26/2018 Sabrsula, Karen E 03/26/2018 Martin, Jessica N 03/17/2019 Juergen, Tristan 03/18/2019 Garcia, Roxana 03/01/2020 Barclay, Leydi Isabel 03/02/2020 Higgins, Sarah 03/02/2020 Hart, Laketha 03/16/2020 Leal, Kaycie 03/16/2020 Wani, Jaden K 03/23/2020 Voigt, Jennifer D 03/23/2020 Rodriguez, Erick 03/29/2020 Riquelmy, Kirsten B 03/29/2020 Albright, Amy L 03/30/2020 Smyers, Dana C 03/30/2020 Moore, Allison D 03/30/2020 Nguyen, Thu A 03/01/2021 Riggs, Laura 03/02/2021 Tyson, Wendy 03/22/2021 Mcmahon, Kelli 03/28/2021 Ebode, Gladys E 03/28/2021 Okwor, Sara 03/29/2021 Walker, Cucnhat P 03/29/2021 Fitzgerald, Robert 03/29/2021 Tran, Emily 03/06/2022 Aguilar, Diego R 03/06/2022 Johnson, Olubunmi 03/06/2022 Ferrer Jr, Samuel F 03/14/2022 Reyes, Eddie 03/14/2022 Wright, Candice I 03/20/2022 Sirleaf, Ayo D 03/20/2022 Ndi, Odette N 03/27/2022 Bizimana, Jimmy 03/27/2022 Dinh, Bich-Nga 03/27/2022 Muir, Lauren M 03/27/2022 Orton, Daniel 03/28/2022 Jensen, Lita M 03/28/2022 *WOW, 20+ Years with HCA! *WOW, 15+ Years with HCA! PSU3993 Happy Anniversary!! Kpahn, Massa Monfory 03/06/2023 Luna-Acosta, Larimar 03/06/2023 Onyemgba, Mmandu 03/06/2023 Emeribenini, Chinomnso 03/06/2023 Oshaughnessy, Nicole 03/06/2023 Williams, Zenora 03/06/2023 Campos, Isabel 03/13/2023 Masenda, Mercy 03/13/2023 Hezkial, Eriny 03/13/2023 Rombough, Erin Nicole 03/13/2023 Turrubiates, Julie Tdelisa 03/13/2023 Kenebrew, Temeka 03/13/2023 Lucibello, Elizabeth Anne 03/13/2023 Roan, Melissa Danielle 03/27/2023 Francisco, Reginald 03/27/2023 Lacey-Harper, Leah Evangeline 03/27/2023 Conteh, Eleanor 03/27/2023 Parker, Larry Otasowie 03/27/2023 Colorado, Yordan 03/27/2023 Stamps, Gwendolyn Denise 03/27/2023 Koch, Ashly Anna 03/27/2023 gonzalez, luisa maria 03/27/2023 Le, Bety 03/27/2023 Garcia, Lesly 03/27/2023
Hospit al Updat es-
Hospit al Updat es- EFH4404
Hospit al Updat es- EFH4404
American Heart Association for women Hospit al Updat es
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25 Hospit al Updat es IPB6376
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Hospit al Updat es HCA North Cypress celebrates #1 GCD Discharge Order to Discharge!
28 FWU5538 Your HCA Houston Healthcare Chaplaincy CareTeam Program Free App! Hospit al Updat es – Chaplaincy Team For more information on our chaplaincy program Email: [email protected]
29 FWU5538 Hospit al Updat es – Chaplaincy Team The monthly Chaplain schedule is located on the intranet shared drive.
30 Great Catch Award A “Great Catch” is an event or circumstance that has the potential to cause harm to a patient but never reaches the patient due to the actions of a staff member. These type of events are encouraged to be reported by placing an event in Meditech. Each month, these are reviewed and one is chosen to receive the “Great Catch Award”. All staff members are responsible for patient safety standards but this award recognizes a staff member that demonstrates an exceptional commitment to patient safety. December 2023 Qualit y CONGRATULATIONS PAQ6897 Marilyn Osorio RN
Did you find your ¾ ID throughout the Cy-Press? Great NEWS! Stop by HR to claim your prize! 32
33 Human Resources How to Use Your Health and Wellbeing Benefits We are proud to invest in and support our colleagues so they can live out our commitment to care for our community. Use this guide throughout the year to make the most of your benefits as well as see who to contact when you need support. What do you need? I need support Get immediate confidential support at any time for whatever you’re going through, including relationship or work issues, legal or financial concerns or other stressful situations. I need to … Provider Phone and Web Talk to a counselor or therapist Optum counseling services To talk to a counselor by phone and receive authorization for text, video or in-person sessions, call (877) 950-5075 (Option 6) liveandworkwell.com (guest access code: HCA) Nurse Care (available to full-time and part-time hospital-based nurses) (800) 480-1234 Doctor On Demand (free behavioral health telemedicine visits for eligible medical plan participants) (800) 997-6196 doctorondemand.com/hca Talkspace app 1. Call (877) 950-5075 and request a Talkspace authorization code 2. Go to talkspace.com/connect and click Get Started in the EAP box. Get help finding child care, elder care, pet care, housekeeping, legal consultations, general financial planning and other personal services Optum WorkLife concierge service (they will do the research for you!) (877) 950-5075 (Option 3) liveandworkwell.com (guest access code: HCA) Manage stress SelfCare by AbleTo app (formerly Sanvello) (877) 950-5075 (Option 6) liveandworkwell.com (guest access code: HCA; search Sanvello) Did You Know? You have access to eight free counseling sessions with Optum per topic, per year. Sessions are available by phone, text, video or in-person. You can use Optum counseling services even if you aren’t enrolled in an HCA Healthcare medical plan. The Optum benefit applies to all members of your household. The HCA Rewards Wellbeing Hub is your one-stop place to access support for your emotional, physical and financial wellbeing. To access: Go to HCAhrAnswers.com, click Benefits: HCA Rewards and select the Wellbeing Hub link.
35 Diversity, Equity & Inclusion Networks Facility Asian Hispanic/ LatinX LGBTQ Mental Health & Wellness The Voice Veterans Women’s Young Professionals Nort h Cypress Colleague Net w ork Team Leads Boxin Xu Liana Larson Mark Kelt on Karen Sabrsula Brit t any Lollis J unnius Pollard Troy Sarver J essie Mat hew s Brit t any Robinet t Jason Mccuist ion Kayla Mauldin Human Resources Click here t o join t he Colleague Net w ork Hub for t he lat est new s and act ivit ies! LEX3818
Birthdays 37 Annual Requirement Friendly Reminder! During your birthday month, ALL employees are required to complete an Annual Health Screen Packet. Please take the necessary steps to complete your screening by visiting HR. Please ensure all your license and cert ificat ions are updat ed. HR encourages all employees to call HR Answers after upload to verify.
Pham, Trang 03/01 Crady, Meg 03/01 Brown, Lacey 03/01 Meuth, Pauline 03/01 Madu, Nneka 03/02 Okoro, Cassey 03/02 Ulloa, Carmen 03/02 Barrios, Delba 03/02 Khrone, Nora 03/03 Vandagriff, Natalie 03/03 Bergeron, Gail 03/03 Mehl, Meghan 03/03 Miller, Oleta 03/03 Gilreath, Cynthia 03/03 Santana Vaillant, Wilfredo 03/04 Barron Sanchez, Miriam 03/04 Nguyen, Thu 03/04 Wallace, Rowena 03/04 Stowers, Paulette 03/05 Wani, Jaden 03/05 Black, MiNae 03/05 Jones, Derick 03/05 Clark, Tanganqika 03/11 Gonzalez, Sharon 03/11 Artmann, Bailey 03/11 Perrin, Kailey 03/12 Tucaling, Crystal 03/13 Pathak, Kamal 03/13 Strickland, Summer 03/13 Fuhring, Gabriele 03/13 Merritt, Keith 03/14 Case, Mary 03/14 Bradford, Tyler 03/15 Mbella, Melanie 03/16 Tolbert, Natasha 03/16 Patel, Priyanka 03/16 Munguia, Taylor 03/16 Moses, Christine 03/17 Myrie, Alana 03/17 Spurlock, Keundria 03/17 Franco, Patricia 03/17 Bledsoe, Martika 03/17 Roman Roman, 03/18 Hill, Vanessa 03/18 Tran, Ngan Thi Kim 03/19 Roan, Melissa 03/19 Avalos, Ana 03/19 Goff Jr, Kevin 03/19 Mathews, Jessie 03/19 Hough, Hannah 03/20 Borjon, Nanci 03/20 Berrios-Padilla, Rolando 03/20 Smith, Athena 03/21 Herron, Laura 03/21 Havens, Denise 03/21 Ngomana, Mehlolo 03/22 Harbert, Carrie 03/22 Deeb, Courtney 03/22 Eakins, Courtney 03/22 Oates, Damon 03/22 Tarver, Myron 03/22 Holland, Annette 03/23 KEITA, AISSATA 03/23 Hooker, Kristin 03/23 Mervine, Natalia 03/24 Rutledge, Nija 03/24 Humphrey, Aaron 03/24 Okechukwu Agha, Katherine 03/24 Lowe, Amanda 03/24 Reji, Sajini 03/25 Rizvi, Ghazala 03/25 Colonnetta, Tommy 03/25 Walkes, Wenzena 03/25 Le, Dan 03/25 Eveline, Janice 03/26 Carabin, Aimee 03/26 Dillard, Monica 03/26 Mcgranahan, Charles 03/26 Hiamdjeu Monthe, Diane 03/27 Glueck, Kendall 03/28 Smith, Juanita 03/28 Laperna, Magdalen 03/28 Kamau, Grace 03/28 Mahood, Phillip 03/30 Thompson, Lisa 03/30 Provost, Mary 03/30 Towler, Ja'leel 03/31 Beverlin, Stacie 03/05 Kargou, Sarbieh 03/05 Brady Lopez, Meghan 03/06 Roque, Lorna 03/06 Ajibade, Bolaji 03/06 Mauricio, Karina 03/06 Christopherson, Jacqueline 03/06 Miranda, Gabriela 03/07 Redondo, Lesly 03/07 Madunezim, Sean 03/07 Farrow Sun, Mashunda 03/08 Henry, Tonicia 03/09 Huynh, Long 03/09 Vasquez, Michael 03/09 Trosclair, Katherine 03/09 Tran, Emily 03/10 Tan, Leo 03/10 Radetti, Gladys 03/10 Loredo Rogers, Claudia 03/10 Parallon HAPPY BIRTHDAY