CyPress Newsletter April 2021

The North Cy-Press

A Monthly Employee Newsletter

April 2021

Letter from Jim Brown, CEO

I want to take a moment and thank Julia Poirier for her service to our hospital. Since completing her administrative
residency with HCA Gulf Coast Division, she has worked as our Associate Administrator. For the last 15 months, Julia
has supported Dialysis, Sports Medicine, Non-invasive Cardiac Testing, Respiratory Therapy, Cardiac Rehab, Wound
Care, Sleep Lab, and served as our liaison to division marketing. In addition to her formal duties, she has also been
instrumental in our COVID-19 response coordinating screeners and managing internal communications. Julia has
been presented the opportunity of a broader role at HCA Pearland. I am excited to see Julia continue to grow
professionally, but will miss her day-to-day contribution to our team. Julia’s last day at North Cypress is April 9.

In March, Naman Mahajan concluded his tenure as our Chief Operating Officer. Naman joined our team with the
closure of Cy-Fair. Naman served as CEO of Cy-Fair following HCA’s acquisition of that facility. Prior to acquisition, he
served as Cy-Fair’s COO. Naman has rejoined Tenet Healthcare and relocated to Scottsdale, Arizona.

At present, a search is underway for our next Chief Operating Officer. I expect to conclude this search in the coming
weeks. We will not immediately replace the position that Julia is vacating. In the absence of Julia and Naman, their
responsibilities will be temporarily reassigned to me, Jamie Hons, and Brittany Lollis until our new COO starts in that
role. I appreciate your patience in the interim.

Transitions such as these always present an opportunity to reevaluate our progress and the performance of our
team. We have come a long way in the last two and a half years. For example, it was recently published that we’ve
elevated to an HCA clinical quality rank of 81, improved from a starting point of 156. I am very pleased with how our
leadership team is working together. With the addition of a new COO and some modest tweaks to responsibilities, I
believe we are well positioned for our next chapter.

2

BEHIND THE MASK CAMPAIGNHOSPITAL UPDATESPhysician Updates

Share your story!…. PHYSICIAN INITIAL APPOINTMENTS:
…… Family Medicine/ Internal Medicine

gle5613 Marcus Harris, MD – Internal Medicine, Sound Physicians
OB/GYN

Fiona White, MD - Obstetrics & Gynecology: Covering MDs: Oanh Bui, MD;
Enyioma Muolokwu, MD; Moyosore Adeyekun, MD
PHYSICIAN ADDITIONAL PRIVILEGES/ CHANGE OF STATUS/ RESIGNATIONS:
Satish Agadi, MD (Pediatric Neurology) – resignation
William Flinn, MD (Anesthesiology) – resignation
Aruna Parikh, MD (Pathology) – resignation
John Shuck, MD (Surgery) – resignation

ADVANCED PRACTICE PROFESSIONALS INITIAL APPOINTMENTS:
Austin Kamimura, CRNA - Sponsoring MD: Alvin J. Ralston, III, MD
Ashley May, FNP - Sponsoring MD: Jonathan Sanders, MD
Stephen L. Miller, AGNP-AC - Sponsoring MD: Robert Mohr, MD

3

HOSPITAL UPDATES

Winter Storm Summary – HCA North Cypress

4

HOSPITAL UPDATES WE NEED YOUR HELP

. oyd6718
Centralized Patient Placement (CPP)
Launches 3.23.2021 RN & RRT Tech Employee Referrals

Endoscopy Expansion & North Cypress is looking for full-time
Relocation – Construction and experienced RN’s and RRT Techs!
started 1.25.2021
If the referred employee puts YOUR
3rd Interventional Cath Lab – name on their original application,
construction started 3.1.2021 and they are hired with HCA North

Extending Cow Pasture Cypress, we will pay you
Parking Lot (75 new spaces)–
3.22.2021 $10,000.00!

Second CT Scanner – starts YOU are the best way to find the perfect fit for
3.29.2021 HCA North Cypress. Who knows our culture
better than YOU!
HCA North Cypress Chapel Refresh
5

HOSPITAL UPDATES – Employees of the Quarter

. CLINICAL WINNER NON-CLINICAL WINNER

Polysomnographer – Sleep Disorders egw5823
Tech Analyst – Information Technology
Binh (Ben) Tran 6
Benjamin Minter

Employee Engagement ActivitiesCONNECT TO PURPOSE

Flyer for Monthly Employee Engagement

qci7041

7

CONNECT TO PURPOSE

National Employee Flyer for Monthly Employee Engagement
Appreciation Day

paq9160

March 5th, 2021

8

Employee Engagement ActivitiesCONNECT TO PURPOSE

Flyer for Monthly Employee Engagement

9

Employee Engagement ActivitiesCONNECT TO PURPOSE

Flyer for Monthly Employee Engagement

10

CONNECT TO PURPOSE HEROES
UNITING!
Flyer for Monthly Employee Engagement

bce6785

Cy-Falls HS Staff dressing up as Super Hero Jackie Garibay - Lab
their real life heroes HCA
North Cypress nurses! 11

CONNECT TO PURPOSE

Flyer for MPonathtlyiEemnplotyeAe EcngcageemsesntCelebration

#1 Patient Access team in the GCD

December 2020 12

CONNECT TO PURPOSE

Happy St. Patty’s Day Flyer for Monthly Employee Engagement

Med. Surg. 6 Team
13

CONNECT TO PURPOSE

Happy St. Patty’s Day Flyer for Monthly Employee Engagement

Amrita Allen & Cindy Mondragon Jamie F., Karen B., Maria A.
Catherine K. & Allison H.

Valarie Waldrup - PBX

14

CONNECT TO PURPOSE

Happy St. Patty’s Day Flyer for Monthly Employee Engagement

Ken Wood - IT Elaine J - Imaging Malinda - Facilities

Retail Pharmacy Team FNS Festive Patient Tray Luisa Castillo-
Pena,

Stephanie
Ellison &
Alyssia Prince

15

CONNECT TO PURPOSE

HCA North CypressFlyer for Monthly Employee Engagement
Blood Drive

March 9th, 2021

29 Donors

33 Units

gku9582 This will help save 99 lives!

16

PEOPLE

Jennifer Mohr 4/13/1998 Michelle Cain 4/16/2012 Elvis Simo 4/9/2018
4/3/2007
Cristino Sanchez 4/9/2007 Vicki Hatch 4/16/2012 Lindsay Thomas 4/9/2018 Jennifer
4/9/2007 Mohr
Steve Montes 4/9/2007 Lorraine Boyd 4/16/2012 Tram Luong 4/9/2018
4/23/2007 Dialysis Services
Jesus Pineiro-Lopez 4/23/2007 Dalia Moussa 4/1/2013 Daniel Arvizu 4/9/2018
4/9/2008 23 Years!
Elsa Mireles 4/9/2008 April Po 4/1/2013 Neloumta Nadjiressem 4/9/2018
4/20/2009 17
Diane Schiffner 4/5/2010 Eva Schneibolk 4/15/2013 Paola Mena 4/16/2018
4/5/2010
Karen Pendleton 4/5/2010 Miriam Mostacho 4/15/2013 Kayla Goedicke 4/30/2018
4/5/2010
Ludia Guaidy 4/8/2010 Shineka Kindred-Smith 4/15/2013 Marizel Bautista 4/1/2019
4/19/2010
Dorca Flores 4/19/2010 Miguel Ochoa Rivera 4/15/2013 Annette Pryce-Williams 4/1/2019
4/4/2011
Oleta Miller 4/4/2011 Tekhesia Phillips 4/22/2013 Phelya Jones 4/1/2019
4/11/2011
Lori Lea 4/18/2011 Geraldine Denila 4/7/2014 Dilraj Gill 4/15/2019
4/18/2011
Sherri Sides 4/2/2012 Rosa Maria Alvarez Adibi 4/7/2014 Lionel Branch 4/15/2019
4/2/2012
Crystal Jordan 4/2/2012 Leo Tan 4/7/2014 Marisol Alvarez 4/29/2019
4/11/2012
Soralla Lopez Miriam Royal 4/7/2014 Axita Patel 4/29/2019

Carrie Williams Latonia Mcgowan 4/21/2014 Victoria Orta 4/13/2020

Mohammed Rahman Neisha Wesley 4/21/2014 Douglas Whitby 4/13/2020

Cynthia Handy Maria Elena Gutierrez 4/6/2015 Sena Senya Reece-Morrison 4/27/2020

Shawn Jackson Virginia Flores 4/19/2016

Mohamed Conteh Pamela Brown-Bywaters 4/10/2017

Benjamin Jonker Kehinde Adegoke 4/10/2017

Kelly Plagens Min Zhao 4/10/2017

April Bell Ann-Marie Espinoza 4/10/2017

Maria Do Viviana Ramirez 4/10/2017

Lorraine Reyes Steven Massey 4/17/2017

Amelyn Reyes Melinda Gutierrez 4/19/2017

Armando Olalde Diego Riascos 4/24/2017

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!

Mary Ann Provost – Employee Health

Retirement Announcement

• “Mary Ann, it was an honor to know you for over 10+ years. I enjoyed working with
you throughout the years and will cherish your friendship!” – Monica Strauss

• “Mary Ann, I am so happy for you as you begin your retirement. You have given so
much to your patients (employees) in your 36 years of nursing. I have been
impressed with your knowledge and ability to manage in your current role and
especially through the challenges of the last year. I’m so glad that we crossed
paths if only for a couple of years. Best wishes to you and your family!” - Vicky
Kahl

• “It was an absolute pleasure working with you Mary Ann. Wishing you the best
retirement ever!” – Falen Hodge

• “I’m so glad I had the chance to work with you, Mary Ann! You are an amazing co-
worker and friend. I wish you the very best retirement, you by far deserve it! – Elise
Gutierrez

Thank You Mary Ann for your years of service and dedication to serving your HCA North Cypress Family. We will miss you! 18

PEOPLE 19

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!

Yvonne Yaw – EVS

“Do you know Yvonne Yaw? Maybe you do but you just don’t realize it
because she is quiet yet focused and because she doesn’t wish to
disturb anyone. Yvonne is presently assigned the MS6 Covid Floor
where she works diligently through the unit, ensuring that each area
is clean, tidy, and safe, for our patients and employees. She is an
extremely hard worker and she is always pleasant and friendly and
takes considerable pride in everything that she does. She has worked
at HCA N. Cypress for 3 years and when she isn’t at work, Yvonne
enjoys making perfume, spending time with her adored family
members, and helping others. Her motto is “Treat others the way you
would like to be treated.” This is a wonderful motto and one that she
certainly lives by. We are proud of the work that you do and
appreciate you, Yvonne!” – Story by Karen Bard

Thank You Yvonne for #raisingthebar and #caringlikefamily

PEOPLE 20

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!

Allison Villarreal, MS6 HUC

When you work at HCA N. Cypress, it feels like family. You laugh together, you cry
together, you share personal stories of accomplishments and challenges, and
more. Allison Villarreal has been a HUC on MS6 for the last 6 ½ years. She keeps the
unit well decorated for each and every holiday to maintain the home-like, fun
atmosphere and to ensure everyone feels festive. She plays a vital role in stocking
supplies of PPE, answering call bells, and assisting Maria, MS6 Manager, with the day
to day operations of the unit.

When Allison’s family is ill, she knows exactly where to take them. From 2019-2020,
her husband, Manuel, was on MS6 twice; Her mother-in-law and father-in-law have
each paid a visit; and 2 of her 3 daughters underwent day surgery
procedures. Periodically, her husband wants to say a heartfelt thank you to the unit
staff, so on March 3rd he asked everyone working what they would like to have for
lunch and quickly delivered their request of fajitas. If this is not a great example of
“Care Like Family” then what is?

We appreciate all that you do, Allison, and from our HCA N. Cypress Family to yours,
we thank you for allowing us to care for your most valuable assets…your loved ones!
– Story by Karen Bard

Thank You Allison for #raisingthebar and #caringlikefamily

PEOPLE 21

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!

Med. Surg. 2 Care Team

Ms. Helen Taylor, 82 years young, had a very important request
of her grand-daughter, Tiffani, and that was to find the biggest
and prettiest flowers possible. Ms. Taylor has spent 5 days on
Med Surg 2 at HCA N. Cypress and she could not be happier
with the care that she received. “They treated me like
family…coming when I called, rubbing my back and feet to
reduce my pain, sitting and talking with me and I have felt so
much love here. So today, Tiffani rolled up to the unit with the
most beautiful, colorful and HUGE, basket of flowers for the
staff to enjoy. When the lady at the flower shop asked, “is this
big enough?” Tiffani was quick to respond, “Bigger!” Ms.
Taylor is discharging today to hospice care but she has one
message for our team, “The Lord put me here, with wonderful,
caring, beautiful people. I am sad to go but God has a plan for
me. Thank you for the love and tenderness you showed me. I
will never forget any of you.” Story by Karen Bard

Thank You MS2 for #raisingthebar and #caringlikefamily

PEOPLE 22

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!

I wanted to commend Ashley Calvin and Nicole Ortega for
going above and beyond for a 30 year old patient
requiring dialysis. They worked daily and tirelessly to assist
this patient in a facility placement, accommodating multiple
family meetings to ensure all were well informed. They
went above and beyond their call of duty to ensure this
patient was taken care of and I'm happy to report that this
patient is currently doing well.

More than doing their required job - what stood out the
most was the compassion and empathy they showed
towards the patient and family.

Thank you. Rajiv Lal, MD

Thank You Ashley & Nicole for #raisingthebar and #caringlikefamily

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!

HCA Houston Healthcare North Cypress Care Team Members

Stefani, PAS/Registration. Received a huge patient shout out this morning. “She always helps me. She goes above
and beyond and takes the time to walk me to where I need to go and she is always friendly. She needs a raise!”
Alex M., PTA, “I feel comfortable and safe with that young man. I mean, look at those muscles. He pushes me just
enough and although I feel pooped afterwards, it’s a good pooped.”
MS6 patient, “I can’t thank everyone enough for the care and attention that I have received. It’s been a hard journey
but we are taking it one day at a time and I am grateful.”
MS6 patients (husband and wife patients), “We are obviously a packaged deal. One gets Covid, the other gets
Covid. Your team has taken great care of us. We feel lucky to be here.”
MS2 patient, “Marissa, RN, took fantastic care of me. I am not always the easiest patient but she always comes in
and treats me like I am a top priority.”
MS5 Gia, HUC, is always so sweet and helpful. She never complains, she just always jumps in to assist.
MS3 patient: Janet, RN (Nights), “Her name shouldn’t be Janet it should be angel. We have been at this hospital far
too many times and we love everyone, including the docs. We were in the ED for 22 hours but we saw how hard
everyone was working!”
MS2 patient, “Vicky, your charge nurse, was very sweet and showed me great compassion.”

Thank YOU ALL for #raisingthebar and #caringlikefamily 23

PEOPLE 24

HOSPITAL CELEBRATIONS

Occupational Therapy Month

Occupational Therapists help people across the
lifespan to do the things they want and need to
do through the therapeutic use of daily
activities (occupations). Occupational therapy
practitioners enable people of all ages to live
life to its fullest by helping them promote
health, and prevent—or live better with—injury,
illness, or disability. Occupational therapists
help to prepare patients for safe discharge, and
provide patient and family training to modify
activities to promote safety and independence.
HCA North Cypress provides Occupational
Therapy services in both the inpatient and
outpatient settings.

Pictured – Top Row: Christine Espiritu, Nguyen Chau Middle
Row: Gretchen Sprouse, Meghan Mehl, Ginger Hollien,
Bottom Row: Gio Lopez, Eman Said

PEOPLE

HOSPITAL CELEBRATIONS PBX Team Not Pictured : Patti Marilyn
Harris, Jennifer Landheart, Anja Bennefield
PBX Week Lewis, Stephanie Ramirez,
Ashley Batiste Tanya
Newman
“Having exceptional communication skills has always been the game changer that
invites others to your table”. This vision is shared by our team of 9 PBX operators who Camille
welcome calls made to the hospital as their opportunity to raise the bar realizing that McQuay
“exceptional” is at the heart of every positive customer service total experience.
Every day we are striving to be better at what we do. “OK”, will never be good Corina
enough. Our goal is to offer expedient and friendly service in an empathetic manner that is not based Scott
on call volume. No matter the call volume, each customer receives the same scope of courtesies.

PBX Operators field all incoming calls made to the hospital. When a caller is in distress, looking for a
family member or is simply trying to schedule an appointment, it is our responsibility to address each
caller needs appropriately. PBX plays a critical role in hospital operations as the first line of
communication during all hospital emergencies and security issues.

Please join me as we dedicate the second week in April (April 11th-17th) as North Cypress Hospital 25
“PBX Operator Week”- celebrating the individuals who connect us, inform us, guide us and broadcast
the overhead call for everything from emergency codes to important hospital information. This
recognition provides an opportunity to note the contributions of PBX operators who provide a vital
link between staff and callers with the services they need. I have enjoyed working at this location for
almost 2 years with a tenure of 20+ years of experience. It is truly a pleasure to be a part of the PBX
team that promotes- Above all else, improving human life with every call.

PEOPLE

GETTING TO KNOW YOUR HCA HEALTHCARE TEAM

Favorite Tanya Newman
Quote:
PBX Operator
“I am a strong
woman that Family: I’m single with no kids.
knows her
worth. And Favorite Color: I love Royal Blue
there is
nothing I can’t Hobbies: Traveling, Spending Time
achieve.’’
Author with Family and Watching Funny
Unknown
Movies.

Interesting Fact: I’ve always

wanted to speak French and

dreamed of living in Paris.

Favorite HCA Memory: My

favorite memory was movie night

outside in the cow pasture and

watching everyone come together

like family.

HCA Tenure: 1 year 26

PEOPLE

GETTING TO KNOW YOUR HCA HEALTHCARE TEAM

Hue Nguyen, MBA, MLS (ASCP)
Manager, Laboratory

Family: My husband, Hai, and I have been

together for 15 years and we will celebrate our

10th anniversary this July. We have 3 amazing

children together, Kyle (10), Vy (2), and Duy (1).

Favorite Color: Red & Mint

Favorite Quote: “Be yourself; everyone else is

already taken.” – Oscar Wilde

Hobbies: Traveling, crafting, water sports, and

spending time with family and friends.

Interesting Fact: I have 9 siblings and my

husband has 5 siblings. All of our siblings share

the same first and last name (and NO, we’re not

related. Lol!)

Favorite HCA Memory: Salute to Heroes in 2020

at the beginning of the pandemic. It’s great to

see the community come together and support

one another.

HCA Tenure: 10 years 27

PEOPLE

GETTING TO KNOW YOUR HCA HEALTHCARE LEADERSHIP TEAM

Deanna Clark, MBA/MHA
Director, Patient Access

Family: I have 5 children, 24 Ashley, 22

Shea, 20 Heather, 13 Alexis, 11 Madison

(Shea is the only boy)

Favorite Color: Pink

Favorite Quote: “What you Permit, you

Promote” Quint Studer

Hobbies:. Soccer Mom to my 13 year old

Alexis, learning to play my new Pink

Electric Guitar

Interesting Fact: My son, Shea Foster, 22,

is running in the National Collegiate

Indoor Track Meet and Cross Country

Track Meet for Southeastern Louisiana

University

Favorite HCA Memory: Celebrating being

#1 Patient Access Department in the Gulf

Coast for December 2020 at North

Cypress! 28

HCA Tenure: 3 years

PEOPLE

GETTING TO KNOW YOUR HCA HEALTHCARE SR. LEADERSHIP TEAM

Jamie Hons, MBA
Vice President, Operations

Family: My husband, Chris, and I will celebrate 14 years of marriage

this May. We have three wonderful children, Addison (11), Noah (8)

and Mason (7) that keep our house and lives busy and loud but we

love every minute of the chaos.

Favorite Color: Blue

Favorite Quote: “Never waste a crisis” – Rod Brace

Hobbies: I love to run and have done 8 half marathons so far. My

daughter, Addison, has developed a love for it too so it’s something

we get to do together. I also love reading and going to the movies.

Interesting Fact: I have been a part of Girls on the Run for 8 years

and currently reside on the Board of Directors and I am incredibly

proud of what this organization does to help inspire young girls in

how to navigate life challenges while setting and achieving their

goals!

Favorite HCA Memory: In my short time with HCA, I have so many

fond memories, but the one that will forever be special to me was

the night we spent here during the official transition from North

Cypress to HCA September 2018. It was so special to be here

overnight while the transition occurred and to be able to round

throughout the hospital and be overwhelmed with what an

incredible team we have.

HCA Tenure: 3.5 years 29

QUALITY

HCA Clinical Excellence

The overall hospital quality scorecard ranking shows how well HCA
North Cypress performed, on average, compared to other hospitals

in the HCA Healthcare System.

Scorecard Ranking mhu7103

February 2021

81st out of 186th

150 150 136

119 119 119 121 121 121 88 111
81
52

Feb '20 Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan '21 Feb

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 30

HCA Clinical Excellence

Last Update ICU 1EAST 2EAST MS2 MS3 MS4 MS5 MS6

03/02/2021 Number of Days Since Last HAI Event

CLABSI 686 913 913 1401 695 673 1162 1401
CAUTI
CDIFF 4/16/2019 9/1/2018 9/1/2018 5/1/2017 4/7/2019 4/29/2019 12/26/2017 5/1/2017

496 913 47 222 481 737 203 1401

10/23/2019 9/1/2018 01/14/202 07/23/202 11/7/2019 2/24/2019 8/11/2020 5/1/2017
1 0

148 770 913 188 664 757 261 401

10/05/2020 1/22/2019 9/1/2018 08/26/2020 5/8/2019 2/4/2019 6/14/2020 1/26/2020

MRSA 161 404 913 1401 884 668 388 1401

09/22/2020 1/23/2020 9/1/2018 5/1/2017 9/30/2018 5/4/2019 2/8/2020 5/1/2017

Less than 100 days More than 1000 days

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

QUALITY February 2021

GREAT CATCH AWARD 32

CONGRATULATIONS

Anna Sansom, RN

Pre-Anesthesia Testing

A “Great Catch” is an event or circumstance that has the
potential to cause harm to a patient but never reaches the
patient due to the actions of a staff member. These type
of events are encouraged to be reported by placing an
event in Meditech. Each month, these are reviewed and
one is chosen to receive the “Great Catch Award”. All staff
members are responsible for patient safety standards but
this award recognizes a staff member that demonstrates
an exceptional commitment to patient safety.

dfu6514

QUALITY March 2021

GREAT CATCH AWARD 33

CONGRATULATIONS

Erin Garza, RN

Med. Surg. 2

A “Great Catch” is an event or circumstance that has the
potential to cause harm to a patient but never reaches the
patient due to the actions of a staff member. These type
of events are encouraged to be reported by placing an
event in Meditech. Each month, these are reviewed and
one is chosen to receive the “Great Catch Award”. All staff
members are responsible for patient safety standards but
this award recognizes a staff member that demonstrates
an exceptional commitment to patient safety.

PATIENT EXPERIENCE OUTPATIENT WINNER

INPATIENT WINNER Sports Medicine

Med. Surg. 4

January 2021 WINNERS!

34

PATIENT EXPERIENCE

ONLINE REVIEWS

HCA Houston Healthcare My favorite People in I am also honored to have been a
North Cypress has the the whole wide patient who received care in 2010
best care team! world!#MS6strong when I moved to Texas from
– Facebook Comment #MS6Family Chicago and was able to become
- Facebook Comment patient of first Marilyn Mayer, my
Thank You HCA for Primary Care Physician treated me
keeping everyone of us Amen, Thank You HCA, when I had a Stroke in 2012, Kim
safe when we visit you all make us STRONG Keller treated me for Breast Cancer,
– Facebook Ad – Facebook Comment bilateral surgery in 2014, with HCA
Care continuing in 2021, doing just
- Great, Thank You HCA!

– Facebook Comment

coh6060

35

PATIENT EXPERIENCE

The “Top Box” score represents the most favorable response that can be
selected on the survey our patients receive.

The “Top Box” score represents the percentage of Press Ganey Surveys
with overall ratings of 9 and 10.

SERVICE LINE n TOP BOX SCORE % RANK MONTH REPORTED

ER 138 47% 1st February 2021
Inpatient 48 83% 90th February 2021
Outpatient 259 78% 17th February 2021
Ambulatory Surgery 117 88% 53rd February 2021

36

PATIENT EXPERIENCE

*Top Box Scores

Top Box Inpatient Trends

83% 100%
80%
February 60%
40%
20%
0%

Inpatient HCA Goal

Top Box Emergency Department Trends

47% 100%
80%
60%
40%
20%
0%

February Emergency Department HCA Goal 37

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

PATIENT EXPERIENCE

*Top Box Scores

Top Box 100% Outpatient Trends
80%
78% 60%
40%
February 20%
0%

Outpatient HCA Goal

Top Box 100% Ambulatory Trends
80%
88% 60%
40%
20%
0%

February© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. Ambulatory HCA Goal 38

GROWTH ikv6616

HCA North Cypress Hospital Admissions

Adj Admissions Admissions

1,838 1,752 1,787 1,751 1,793
1,546 1,708
1,543 1,557

1,440 1,503

1,391

937

865 661 828 717 737 852 864 857 878 815 741
706

505

Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb

2020 2021

*Number of hospital admissions per month 39
*Number of patient care encounters per month

GROWTH

HCA North Cypress Surgical Volume

Outpatient Inpatient

483 449 474 491 573
368 425 409
469
381 358 357

202 192 184 219 214 204 207

173 126 162 156
103 126
118

Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb

2020 2021

*Number of hospital surgeries per month 40

GROWTH

HCA North Cypress Hospital Visits

Total ED Visits All Other Visits

4,271 4,113 4,018
3,853
3,582 3,769 3,536
3,482 3,584 3,566 2,810 3,361 3,383 3,443 3,580
3,174 3,097 3,300 2,921
2,077 2,815 2,969
2,040 2,593 2,894 2,504

Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb

2020 2021

41

OPERATIONS

HCA North Cypress Average Patient Length of Stay

5.24 Days

February 2021 ofh7174

2021 Hospital Financials

Jan '21 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Budget© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. Actual 42

OPERATIONS

You Asked We Listened – Total 2020 Investment: $164,000.00

Security Improvements!

Added lighting in cow pasture and back of the hospital

Scheduled security team to increase patrolling in parking lots

Placed cameras in the parking lot areas

Added gates with badge access to cow pasture

Expanded Employee Shuttles to 7 Days a Week

Additional Sidewalk Behind Facilities Plant

43

OPERATIONS

2021 Ethics and Compliance Updates

HCA Healthcare Ethics and Compliance Program Top 10 Compliance Risk Concerns

Promotes aspirational values Referral source relationships
Works toward legal and regulatory compliance Pharmacy
Structure includes: Hospital and physician coding issues
Government programs billing issues
ECOs (Corporate, Division and Facility) Information protection/cybersecurity
Responsible Executives Government and public reporting
Committees (Corporate E&C Policy Committee, Facility Graduate medical education
Ethics and Compliance Committees) COVID-19 and Post-Pandemic Uncertainties
Research
External recognition: HCA Healthcare was named to New or Expansion of Service Lines
Ethisphere’s World’s Most Ethical Companies list for 11
years (2010 through 2020)

44

OPERATIONS

2021 Ethics and Compliance Updates

Facility Ethics and Compliance Committee (FECC) Ethics Hot Line

Meets quarterly -ECO sends out the Policy Packet to To obtain further guidance on an ethics and compliance
committee members on quarterly basis or if it is available. issue or to report a suspected violation of our Code of
Conduct:
Members:
ECO, Chair DISCUSS the situation with your supervisor;
Executive Leadership DISCUSS the situation with a member of local management
Key Compliance Leaders (e.g., FPO, Records Coordinator,
Quality Director, Director of Risk Management, Pharmacy or
Director)
CONTACT your local Ethics and Compliance Officer; or the
Topics include: Corporate
Policy Implementation
Training Ethics Line at 1-800-455-1996
Top 10 List
Novel Ethics Line cases http://hcahealthcareethicsline.ethix360.com
Reportable Issues
Physician Relationship Issues Scan to report a concern:

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OPERATIONS

2021 Ethics and Compliance Team Leaders

Gina Garrison Becky Miller Ken Wood
ECO - Ethics and Compliance Officer FPO – Facility Privacy Officer
FISO – Facility Information Security Officer
Tel # 281-949-5827 Tel # 281-949-5827
Tel # 281-949-5827

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Did you find your ¾ ID throughout the Cy-Press?
Great NEWS! Stop by HR to claim your prize!

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HUMAN RESOURCES Student Loan Assistance Program
Now Open for New Participants
Employee Benefits
The HCA Healthcare Student Loan Assistance Program is
Free Legal Assistance for When Life now open again for new participants. An updated HCA
Happens Healthcare Student Loan Assistance policy is available on
HCAhrAnswers.com for current and new participants to
Traffic tickets, wills, leases, contracts and financial problems — just a few review monthly and lifetime benefits amount maximums.
reasons you may need legal support.
Please note, following recent legislation, HCA Healthcare
HCA Healthcare offers programs that provide legal services at no cost to Student Loan Assistance benefits are now considered non-
you. You can get free access to legal benefits including: taxable to participants through 2025.

30-minute no-cost consultations with an attorney 25% discount on 48
additional legal services
Access to an expert for assistance with Individual Learning Plans (IEPs)
& other special education topics
An online library with resources on legal topics such as drafting a will
and medical directive

Learn about all the legal assistance benefits offered through HCA
Rewards. Go to HCAhrAnswers.com*, choose HCA Rewards and
search legal. Or, choose Wellbeing to learn about other resources
available for you and your family.

HUMAN RESOURCES

Employee Benefits

More Flexibility for Flexible Spending Account Participants

In accordance with the Taxpayer Certainty and Disaster Tax Relief Act of 2020, HCA Healthcare has adopted the following voluntary changes to provide more
flexibility to Health Care FSA and Day Care FSA participants.

Making Changes During the Year
You may change your 2021 FSA elections by calling BConnected on or before Oct. 31, 2021 to: Start, increase, decrease or stop your Health Care FSA
contributions. However, you may not reduce your benefit elections below the amount already reimbursed to you before you request the change.
Start, increase, decrease or stop your Day Care FSA contributions. If you elect to stop your contributions, the plan will turn off your contributions going forward.
However, the plan is not able to refund contributions you made prior to your election change. Such amounts will remain available for reimbursement of eligible
Day Care FSA expenses.

All election changes will be effective the date the election change request is made.

Unused 2020 Health Care FSA Amounts: All unused amounts (including amounts above $550) remaining in your Health Care FSA as of Dec. 31, 2020, may be
carried over and used for reimbursement of eligible expenses incurred during the 2021 plan year. You may access up to $550 in carryover funds to pay for eligible
expenses from January 1 to April 15, 2021 period. Effective beginning April 16, you may also access carryover 2020 funds in excess of $550.

Unused 2020 Day Care FSA Amounts: Unused amounts remaining in your Day Care FSA as of Dec. 31, 2020, may be used to reimburse eligible Day Care FSA
expenses you incur from Jan. 1 to Dec. 31, 2021. These amounts may be used to reimburse eligible expenses incurred during the 2021 plan year for the care of a
dependent under the age of 14.

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HUMAN RESOURCES

Employee Benefits

Diversity, Equity & Inclusion Newsletter

HCA Healthcare Gulf Coast Division is pleased to present the Diversity,
Equity & Inclusion Newsletter. The bimonthly newsletter series will
provide information on current diversity, equity & inclusion efforts,
progress updates on the division's 2021 goals, spotlight individuals and
facilities committed to inclusivity, highlight special events and activities,
and serve as an educational resource.

Together, we are devoted to promoting an inclusive culture that
embraces and nurtures our patients, colleagues, partners, physicians,
and communities. Diversity makes teams, companies, and
communities stronger, and we will continue to uphold our commitment
to inclusivity each and every day. Through the support of the Diversity,
Equity & Inclusion Council, HCA Healthcare Gulf Coast Division's
Diversity, Equity & Inclusion efforts have paved the way for the
enterprise. As we continue our diversity, equity & inclusion journey,
we invite you to join one or all of the Colleague Networks.

We welcome you to connect with us via email at
[email protected] with any feedback,

recommendations, or stories to highlight in upcoming newsletters.

HCA North Cypress will email you access to the full newsletter
bimonthly!

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