January 2020 Cy-PRESS Newsletter

HHUUMMAANNRREESSOOUURRCCEESSCCOORRNNEERR

Christmas Tree Decorating Contest

WINNER
Emergency Room

First Place

Second Place Third Place
Med. Surg. 4 Laboratory

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QUALITY CORNER 52

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

QUALITY CORNER Thank you for all of
Chest Pain Accreditation the hard work that
allowed us to obtain
© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. this Accreditation!

- Quality Department

53

Did you find your ¾ ID throughout the CyPRESS?
Great NEWS! Stop by HR to claim your prize!

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NURSING CORNER

Did you know that we just purchased 10 additional iPads to increase the QSE6840
use of our language line? Why is an interpreter important here at HCA
North Cypress?

A professional medical interpreter improves understanding and compliance at each step the patient takes through
their healthcare journey. Utilizing the language line assists in reducing the risk of misunderstandings and misdiagnoses,
which could result in repeat visits, longer hospital stays, increased expenses, and poor outcomes.

We do not want to rely on the patient’s family or friends to take on the task of interpreting for us. That individual is not
certified in medical interpretation and therefore, it is impossible for us to know that what we are explaining is indeed
translating the exact way that it is intended. The language line checks the box to ensure medical procedures and
concerns are addressed precisely and professionally. Remember, just because an individual is bilingual, does not make
him/her an interpreter, especially in a healthcare environment.

ANYONE interacting with a patient whose primary language is not English, should be checking out an iPad and utilizing
the language line. The majority of the iPads are housed in the AD’s Office on the first floor. They are fully charged and
must be signed out and then back in at the conclusion of each use.

The process of using the language line is very simple, however, if you need assistance, please reach out to Karen Bard,
Patient Advocate Manager, by calling x3842. She is happy to help.

Remember, “CareLikeFamily” begins with doing the right thing, every time, with every patient!

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NURSING CORNER 56

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NURSING CORNER 57

HEALTHTRUST
Workforce
Solutions

StaRN

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NURSING CORNER 58

HEALTHTRUST
Workforce
Solutions

StaRN

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STELLAR SHOUT-OUTS TO THESE Departments!

o MS4: “The care has been top notch!”
o ECC1: “I was previously at a competitor and they were awful. Everyone here has been wonderful. I

don’t have anything negative to report.”
o MS6: “It is a hard job doing what you do. I am so grateful for the care and compassion you have

provided to my Mother.”
o MS4: “Outstanding care. They listen and follow through.”
o MS2: “First impressions are everything and so far it’s great!”
o MS6: “The food was really pretty good.”
o MS4: “Patient care is Top Notch!”
o MS4: “I am very impressed with your cleaning staff.”
o MS6: “I love walking and chatting with the Physical Therapy staff. They are professional and I feel

safe with them.”

#RaisingtheBar #CareLikeFamily

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STELLAR SHOUT-OUTS TO THESE Employees! 60

o Temmy, MS5, “Has been so friendly and kind. She is taking great care of me.”
o Adrianna, ICU, “Is tremendous!”
o Taylor, MS5, “She is doing a very good job!”
o A’lyssia, ED, “Took extra time to explain everything to my sister. She was excellent.”
o Scott ‘Will’ Petit Paramedic, ED, “We loved Will. He was excellent!” MS2 patient.
o Jeanna Saul RN, ED, “She was so attentive, fabulous, and experienced.” MS2 patient.
o Chelsea, RN, MS4 “My stay has been great and my nurse is wonderful.”
o Grace, RN, MS4, “She has done a really good job!”
o Jamie, RN, MS6, “She comes in with a smile, does her job, and takes care of me!”
o Taylor, RN, MS5, “She does a really great job!”
o Nina, RN, MS5, “I had a really good stay. Thank you and your team.”
o Jessica, RN, MS4, “Nursing care from Jessica has been EXCELLENT.”

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!

Adreanna, ICU: “I want to commend Nurse Adreanna and nominate her for nurse of the century. She is an amazing, energetic, compassionate

nurse in the ICU. Twice now, we have had the privilege of her attending to us.

Most of your staff from food service to the doctors are incredible, which is why it is so meaningful that Nurse Adreanna stands out. To that point, when
she came on shift during our most recent visit (Nov 16 – Nov 21), I immediately recalled her from almost a year ago when my mother was last in the ICU.
As much as I appreciate all of the countless people that have tended to my mother over the years, I could not recall any of them. That is the kind of
positive impression Nurse Adreanna has. Her number one quality is she is an advocate for her patient. It is quite a comfort, knowing Nurse Adreanna is
there, because I don’t have to worry.

She is also a consummate professional. At this point in my life, I have a pretty good sense of whether a person knows what they are doing or not, even
if I have no knowledge of their profession. Nurse Adreanna exudes confidence. She pays attention to the details, no matter how slight. She checks in
on a consistent basis. And you can always find her when you need her. The doctor will tell me the orders he/she is going to leave. And before I can
check with Nurse Adreanna to make sure she saw them, she’s already executing them. She also knows how to talk to her patients. She knows how to
nudge an obstinate eighty year old woman into compliance. And not only does she ask my mother if she needs anything, but she asks me as well.

And as important as those first two traits are, they are only amplified by her extraordinary personality. She is fun and engaging. She can make you
forget that you are sitting in the hospital. And even when she is busy, she will take a moment to chat with my mom. It is an engagement that very
subtly makes my mother think and exercise her brain. That kind of interaction goes a long way to helping with recovery. Nurse Adreanna does not just
treat you like a person; she treated us like family.

These qualities while in and of themselves are worthy of accolade, it is the fact that she does all of these things effortlessly that truly deserves credit. It
just seems to be who she is naturally. Obviously, I never wish to be in the ICU again, but if we have to, I would ask for her. You have an incredible nurse
in Nurse Adreanna and she deserves recognition.”

#RaisingtheBar #CareLikeFamily

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Cafeteria Menu

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Week of 12/30/ – 1/3/20 Menu items subject to change

Hours: Monday-Friday 11:00 am-2:00 pm

Monday Tuesday Wednesday Thursday Friday

Cypress Line: Cypress Line: Cypress Line: Cypress Line: Cypress Line:
Fig Glazed Pork Loin Orange Glazed Pineapple Sweet Marinated Coconut Curry Chicken Spicy Fried Fish
Fried Chicken with Gravy
Sliced Ham Soy Sauce Salisbury Steak w/ Beef Stew
Mashed Potatoes Chicken Alfredo Flank Steak Mushroom Sauce Mac and Cheese
Brown Rice Sausage and Peppers Fingerling Potatoes
Bowtie Pasta Yukon Gold Potatoes Basmati Rice Steamed Green Beans
Sautéed Spinach Steamed Red Potatoes Penne Pasta Red Potatoes
Braised Cabbage Garlic Steamed Green 5 Way Veg Roasted Asparagus Fried Okra
Steamed Broccoli Brussel Sprouts
Action Station: Beans Action Station:
SW Chicken Caesar Carrot and Peas Action Station: Action Station: Baked Potatoes
Chili Bar Salmon Salad
Soup of the Day: Action Station: Soup of the Day:
Potatoes w/ Spinach Crispy Taco Soup of the Day: Soup of the Day: Clam Chowder
Potatoes w/ Spinach Beef and Barley Vegetable Soup
Chicken Tortilla Soup of the Day: Baked Potato
Chickpea and Chicken Chicken Tortilla Power Plate:
Power Plate: Power Plate: Grilled Chicken
Grilled Chicken Carrot Ginger Power Plate: Sliced Turkey
5oz Filet Potatoes
Rice Power Plate: Potatoes Rice Okra
Spinach Blackened Fish Broccoli Asparagus Salad
Salad
Salad Potatoes Salad
Green Beans

Salad

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Week of 1/06/20 - 1/10/20 Menu items subject to change

Hours: Monday-Friday 11:00 am-2:00 pm

Monday Tuesday Wednesday Thursday Friday

Cypress Line: Cypress Line: Cypress Line: Cypress Line: Cypress Line:
Baked Flounder w/ Chicken Enchiladas Chipotle Mango Fig Glazed Pork Loin Stuffed Bell Peppers
Caper Cream Sauce Chicken Breast
Beef Tamales Teriyaki NY Steak Fried Chicken Beef Stew
Beef Lasagna Spanish Rice Mashed Potatoes Yukon Gold
Brown Rice Pilaf Borracho Beans Steamed Rice Wild Rice
Calabacitas Lemon Basil Orzo Pasta Rice Pilaf Green Beans
Couscous w/ Queso Fresco Sautéed Spinach
Green Beans Peas and Carrots Yellow Squash Braised Cabbage Corn
Cauliflower
Corn Action Station: Action Station: Action Station:
Turkey Wrap Action Station: Beef Taco Nachos
Action Station: Spicy Chicken Sandwich
SW Grilled Chicken Salad Soup of the Day: Soup of the Day: Soup of the Day:
Potato and Cheese Soup of the Day: Chicken Green Chili Tomato Basil
Soup of the Day: Chicken and Rice Corn Chowder w/ Shrimp White Bean and Kale
Beef and Barley Chicken Minestrone
Veg Minestrone Power Plate: Black Bean Soup
Baked Catfish Power Plate: Power Plate:
Power Plate: Power Plate: 5oz Beef Filet Grilled Chicken
Grilled Chicken Rice Turkey
Peas and Carrots Orzo Potatoes Rice
Couscous Squash Spinach Green Beans
Green Beans Salad Salad
Salad Salad
Salad

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Week of 1/13/20 - 1/17/20 Menu items subject to change

Hours: Monday-Friday 11:00 am-2:00 pm

Monday Tuesday Wednesday Thursday Friday

Cypress Line: Cypress Line: Cypress Line: Cypress Line: Cypress Line:Beef
Thai- Marinated Grilled Shrimp Etouffee Tamarind Chipotle Beef Fajita Beef Lasagna
Sliced Sirloin Steak
Flank Steak w/Mushroom Demi Baked Catfish Chicken Enchilada Chicken Piccata
Grilled Sausage, Peppers Lemon Roasted Chicken Cilantro Rice Steamed Rice
Steamed Rice
and Onions Mashed Potatoes Leg Qtr. Borracho Beans Couscous
Red Roasted Potatoes Brown Rice Pilaf Chili Corn Ratatouille Vegetables
Honey Carrots Sautéed Garlic Spinach
Penne Pasta Oven Roasted Asparagus Zucchini and Squash Steamed Green Beans Peas and Carrots
5 Way Veg
Steamed Broccoli Action Station: Action Station: Action Station: Action Station:
Loaded Hot Dog Spicy Chicken Wrap Pasta Nachos
Action Station:
Crispy Chicken Salad Soup of the Day: Soup of the Day: Soup of the Day: Soup of the Day:
Tomato Basil Baked Potato Turkey Vegetable Italian Wedding
Soup of the Day: Cream of Broccoli
Green Chicken Chili Chicken Minestrone Beef Vegetable and Rice Lentil
White Bean Vegetable
Power Plate: Power Plate: Power Plate: Power Plate:
Power Plate: Baked Tilapia Turkey 5oz Filet Grilled Chicken
Grilled Chicken Rice Rice
Rice Squash Couscous
Potatoes Asparagus Salad Green Beans Peas and Carrots
Broccoli Salad
Salad Salad
Salad

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Week of 1/20/20 – 1/24/20 Menu items subject to change

Hours: Monday-Friday 11:00 am-2:00 pm

Monday Tuesday Wednesday Thursday Friday

Cypress Line: Cypress Line: Cypress Line: Cypress Line: Cypress Line:
Chicken Fried Steak Parmesan Chicken Shepherd’s Pie Pan Seared Tilapia Chicken Pot Pie
Tortilla Crusted Tilapia Roasted Pork Loin Balsamic & Strawberry
Grilled Salmon w/ Pesto Sauce Meatloaf
Mashed Potatoes w/Mango Sauce Beef Stew Mashed Potatoes
Tomato Rice Wild Rice Lemon Basil Orzo Pasta Carrot Rice Pilaf
Jasmine Rice Yukon Gold Potatoes Steamed Broccoli
Steamed Green Beans Penne Pasta Brown Rice Pilaf Peas and Carrots
Honey Carrots Asparagus Steamed Broccoli Turmeric Brazed Green
Lemon Roasted Cauliflower Brussel Sprouts Action Station:
Action Station: Cabbage Pulled Pork Sandwich
SW Grilled Chicken Action Station: Action Station: Mushrooms
Philly Steak Sandwich Pasta Soup of the Day:
Caesar Action Station: Poblano Chicken
Popcorn Shrimp Po'boy Chard and White Bean
Soup of the Day: Soup of the Day: Soup of the Day:
Beef and Quinoa Chicken Noodle Baked Potato Soup of the Day: Power Plate:
Tomato Basil Green Chili Beef Tomato Cabbage Grilled Chicken
Spinach and Mushroom Cream of Asparagus
Potatoes
Power Plate: Power Plate: Power Plate: Power Plate: Peas and Carrots
Grilled Chicken Sliced Turkey NY Steak Baked White Fish
Potatoes
Potato Rice Broccoli Brown Rice
Green Beans Asparagus Mushrooms

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Week of 1/27/20 - 1/31/20 Menu items subject to change

Hours: Monday-Friday 11:00 am-2:00 pm

Monday Tuesday Wednesday Thursday Friday

Cypress Line: Cypress Line: Cypress Line: Cypress Line: Cypress Line:
Chicken Fried Chicken Stuffed Flounder Chicken Fajita Beef and Broccoli Guajillo Pork Stew
Jamaican Jerk Chicken Beef Enchiladas Shrimp Scampi
Baked Tilapia Roasted Red Potatoes Spanish Rice Beef Tamales
Mashed Potatoes Refried Beans Jasmine Rice Cilantro Rice
Carrot Rice w/ Kale Steamed Rice Green Beans Penne Pasta Borracho Beans
Steamed Broccoli Garlic Roasted Asparagus Steamed Broccoli
Tarragon Carrots Chili Corn 5 Way Vegetable Asparagus
Steamed Cauliflower Braised Cabbage
Action Station:
Baked Potatoes Action Station: Action Station: Action Station: Action Station:
BBQ Sandwich Meatball Sub Pasta Soft and Crispy Beef Taco
Soup of the Day:
Tomato Basil Soup of the Day: Soup of the Day: Soup of the Day: Soup of the Day:
Beef Minestrone Chicken Poblano Minnesota Wild Rice Carrot Giger Soup
Chicken Tomato Noodle Broccoli Black Bean w/ Pico Chicken and Rice
w/ Sausage
Power Plate: Power Plate: Power Plate: Cabbage and Potatoes Power Plate:
Grilled Chicken Baked Tilapia Roasted Turkey Grilled Chicken
Power Plate: Borracho Beans
Carrot Rice Potatoes Rice 5oz Beef Filet
Broccoli Asparagus Green Beans Cabbage
Pasta
5 Way Veg

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Birthdays

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Janet Tran 01/01 Celestine Baugh 01/03 Maria Morales 01/08
Aviana Sophie Gray 01/03 Adelina Calles 01/08
Ludia Nguyen 01/01 Ma Theresa Lumanog 01/04 Kehinde Adegoke 01/09
Hawa Lalinee Ruchirushkul 01/04 Aylen Holum 01/10
Glody Guaidy 01/01 Chinedu Ogbonna 01/04 Tammy Crozier 01/10
Troi Ebika Mbuagbaw 01/05 Susan Borlongan 01/10
Tannia Ibrahim 01/01 Shanna Malcore 01/05 Christian Llorente 01/10
Janice Vinh Truong 01/05 Ramonito Manalili 01/10
Joseph Kayumba 01/01 Elizabeth Zuniga 01/06 Sarah Smith 01/10
Jutta Laura Trojacek 01/07 Michelle Cantu 01/10
Luis Jorgensen 01/02 Marilyn Forker 01/07 Mirna Boujaoude 01/10
Christene Willie Mullinix 01/08 Magrada Toval 01/10
Joanna Alvarez 01/02 Liana Larson 01/08 Mary Raitt 01/11
Kim Kendra Lindahl 01/08 Nghi Mai 01/11
Kimberly Pacleb 01/02 Alia Harris 01/08 Diane Schiffner 01/11

Kibirango 01/02

Ruiz 01/02

Jimenez-Pena 01/02

Christensen 01/02

Vinales Marrero 01/03

Tran 01/03

Fugle 01/03

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Juan Olea 01/11 Veronica Prescher 01/15 Anja Lewis 01/18
Martha Salais 01/15 Andrea Garza 01/19
Lizette Medina 01/12 Alicia Swain 01/15 Jean Dorisca 01/19
Noureddine Ajana 01/15 Kum Lee 01/19
Lydia Escobedo Estrada 01/12 Josefina Villasenor 01/15 Nancy Lontoc 01/19
Amber Ledesma 01/15 Rosaisela Amaya 01/19
Shelly Bishop 01/12 Priscilla Merritt 01/16 Stephanie Dunshie 01/20
Melissa Karavantos 01/16 Ebonie Britt 01/20
Brian Javillonar 01/12 Karri Blount 01/16 Leonor Cabrera 01/20
Joan Charles 01/16 Cynthia Frear 01/20
Laura Decancio 01/12 Shennel Johnson 01/17 Doeland Dilbert 01/20
Laren Bourgeois 01/17 Laura Otto 01/21
Ignatius Bogonko 01/12 Wendy Hale 01/18 Sherri Sides 01/21
Gabriel Wood 01/18 Lakitta Kent 01/21
Manuel Leoncio Hocson 01/13 Ebenezer Elias 01/18 Itauma Itauma 01/21

Corey Collins 01/13

Tessa Benson 01/14

Maritza Crespo 01/14

Perla Gonzalez 01/14

Niosha Sampson 01/14

Carmen Sanchez 01/14

Jose Fuentes 01/14

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Leanna Byrd 01/22 Evelyn Rosas Mascorro 01/25 Rhea Johnson 01/29
Keoshia Johnson 01/22 Audra Verinder 01/26 Ma Luz Badilla 01/29
Clarajane Mcraney 01/22 Reeva Gubhaju 01/26 Cristina Cardona 01/29
01/23 Ramon Escobedo 01/26 Marlen Jones 01/29
Gary Brust 01/23 Rapae Lollies 01/26 Nhumai 01/30
Brittany Wadsworth 01/23 Ronaldo Abella 01/26 Annmarie Tran 01/30
Stacey 01/23 Radha Bhakta 01/26 Kayla Espinoza 01/30
Folake Smelley 01/24 Mindy Mitcham 01/27 Goedicke 01/30
Adrian Azeez 01/25 Trang Le 01/28 Kristi 01/31
Liliana Bituin 01/25 Thinh Tran 01/28 Naman Pickle 01/31
Hafsa Rubio 01/25 Perek 01/29 Denise Mahajan
Mohiuddin 01/25 Erin Taylor 01/29
Ana Castner Shataniel Burnett
Jackeline Ortega

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- We hope you enjoyed this months CyPRESS newsletter -

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.