CyPress Newsletter March 2021

The North Cy-Press

A Monthly Employee Newsletter
March 2021

Letter from Jim Brown, CEO

I am so proud of our team for the way that we came together during the recent winter storm. I greatly appreciate those
members of our team who worked under lock-down conditions from Sunday evening to Tuesday morning. I am thankful for
the commitment of our relief team that in many cases left homes without power or water or with damage, had to leave
children with loved ones because of school and daycare closures, and had to navigate icy roads to relieve their
peers. During this event, we stepped up to meet the needs of our community.

The demands placed upon our team were intense. We operated at 115% of capacity. At one point in time, we had 71
active patients in our ED that typically serves about that many patients in a day. The number of admitted patients holding
in the ED awaiting beds peaked at 31. We operationalized hallway beds on each of our tower nursing units. Many of our
team members worked in alternate areas such as resource nurses in ICU and ED and as patient safety sitters.

We were all stretched, but some areas stepped up in ways we’ve typically not experienced. Because of longstanding power
and water outages, both our inpatient and outpatient dialysis units operated almost around the clock. With peer hospitals
unable to sterilize their surgical instrumentation because of water use restrictions, Central Sterile Processing also worked
almost 24 hours a day to service our needs and those of our sister hospitals.

With this event occurring amidst COVID with social distancing guidelines, we had to improvise in providing staff
accommodations. We were able to secure more than 500 nights hoteling for approximately 225 of our team members. I
appreciate Jackie Ortega and Vicky Kahl championing this effort. Also, I am grateful to Marcus and the Premier team for
continuing to provide screeners and for running our shuttle between the hospital and seven different hotels.

While hopefully we don’t experience another winter storm like this for many years to come, this event showed us how
good we are and how well we can work together. I am proud to be a part of HCA North Cypress and hope that you are as
well.

2

HOSPITAL UPDATES

HCA North Cypress Physician Updates
Visitation Policy Update
Anesthesiology, Anushri Desai, MD - USAP
Effective February 18th, Family Medicine/ Internal Medicine, Atul Ratra, MD – Internal Medicine
2021 Envision Hospitalists
Neurosciences, Rahul Damani, MD – Neurology, HealthTrust Locums
Effective 2.18.2021, HCA North Cypress is modifying our Surgery, Jeffrey Farnum, MD – Urology - Covering MD: Kumaran Sathyamoorthy, MD
visitation policies to allow one visitor per patient in our PHYSICIAN ADDITIONAL PRIVILEGES/ CHANGE OF STATUS/ RESIGNATIONS:
inpatient green zone areas. Visiting hours are 6:00 AM to 9:00 David Adewole, MD (Emergency Medicine/ FSED) – additional privileges:
PM seven days a week. Our pediatric patients will be allowed Moderate and Pediatric Sedation.
one visitor to remain overnight. Freweini Lemma, MD (Internal Medicine) – resignation
ADVANCED PRACTICE PROFESSIONALS INITIAL APPOINTMENTS:
We ask that all visitors use the main hospital entrance to enter Daniel Walbert, CRNA, Sponsoring MD: Alvin J. Ralston, III, MD
and exit the building. All visitors will be asked screening Katherine Lopez, NP, Sponsoring MD: Jonathan Sanders, MD
questions prior to entering the building to verify they are Natalie Comiskey, AGNP-AC, Sponsoring MD: Jesse Onyenekwe, MD
symptom free. Olujimi Ikuopenikan, NP, Sponsoring MD: Rajendra Pandya, MD
Sheila Teves, NP, Sponsoring MD: Rajendra Pandya, MD
Thank you for your cooperation and understanding. Alison Atkins, NP, Sponsoring MD: Richard Drake, MD

dha6705 3

HOSPITAL UPDATES WE NEED YOUR HELP

. RN & RRT Tech Employee Referrals
Infusion – Moved 2.12.2021
Weekend North Cypress is looking for full-time
and experienced RN’s and RRT Techs!
Endoscopy Expansion &
Relocation – started 2.8.2021 If the referred employee puts YOUR
name on their original application,
3rd Interventional Cath Lab and they are hired with HCA North

PACU Expansion Cypress, we will pay you

rzo5958 $10,000.00!

Second CT Scanner – starts YOU are the best way to find the perfect fit for
3.22.2021 HCA North Cypress. Who knows our culture
better than YOU!

4

HOSPITAL UPDATES – Employees of the Quarter

. CLINICAL WINNER NON-CLINICAL WINNER

Polysomnographer – Sleep Disorders egw5823
Tech Analyst – Information Technology
Binh (Ben) Tran 5
Benjamin Minter

CONNECT TO PURPOSE

COVID-19 Response HCA Healthcare’s response to the COVID-19 pandemic – F7lyTehrifnogr sMtoontKhnlyoEwmpalbooyeuet EHnCgaAgeHmeeanltthcare’s
COVID-19 Response
2020 Summary
1. We acted early – even before the World Health
• We joined a coalition of the nation’s leading mental health organizations to support Psych Organization (WHO) declared a global
Hub’s COVID-19 Mental Health Resource Hub, which provides colleagues and providers with health emergency.

mental health resources during the pandemic. 2. We have treated more COVID-19 inpatients
• We worked with local YMCAs to identify and establish childcare services to support HCA than any other health system in the U.S.

Healthcare colleagues and other medical professionals in our various markets and cities. 3. We have not laid-off or furloughed any
• In April 2020, we partnered with Cracker Barrel, FlyteVu and Sony Music to launch a national employees due to the pandemic.

campaign called “There’s Comfort in Giving.” The campaign provided 14,726 meals for our 4. We protected our colleagues both
physically and financially.
frontline caregivers in six markets: TriStar Nashville, Medical City Dallas, HCA Houston
5. Because of our financial stewardship, we were
Healthcare, Tampa, Orlando and Virginia. able to return or repay early $6 billion of
• Our longstanding partnerships with nonprofit organizations like the American Red Cross, CARES Act funding we received.

United Way, March of Dimes and more, helped us quickly adapt to the rapidly changing health 6. COVID-19 positive patients do not have to pay
for their treatment in our hospitals.
landscape that the pandemic created.
• HCA Healthcare Research Institute (HRI) and Sarah Cannon Research Institute conducted 7. We have initiated or supported multiple
collaborative national efforts to serve our
large-scale clinical research in partnership with the CDC, Harvard Pilgrim Institute and more to communities and the nation during the
pandemic.
help improve the patient experience and inform patient care supported by research.
• HCA Healthcare UK partnered with the United Kingdom’s National Health Service (NHS) to 6

make resources available and to help with work that the NHS was too overwhelmed to carry

out. It was a huge shift in our business model and a major contribution to the U.K. healthcare

system, relieving pressure on the NHS to enable them to focus on treating COVID-19 patients.
• We partnered with community organizations and shared data, best practices and web-based

education with other Emergency Operations Centers throughout the country.
• HCA Healthcare participated in an industry-wide #MaskUp campaign with 100 of the nation’s

top healthcare systems, representing thousands of hospitals, to encourage everyone to do

their part to stop the spread of COVID-19.
• We continue to work on expanding our relationships with community partners to address key

issues tied to education, workforce development, civic/economic advancement, veterans,

health equity and well-being.

CONNECT TO PURPOSE

Our response has been immense: by the end of 2020, we F#l2y:erPfroortMecotnothulyr EcmolpleloaygeeueEsngaangedmpehnytsicians
treated more than 109,400 COVID-19 inpatients – more than
Physical protection:
any other health system in the U.S. o PPE sourcing began in January 2020
o Nearly 1.2 billion pieces of PPE distributed in 2020,
COVID-19 Response Our response is guided by our mission: above all else, we an 18% increase since March 2020
are committed to the care and improvement of human o Universal masking policy before CDC recommended
life. it
o Hotels for providers
We developed five guiding principles that established a o Scrub laundering services
framework for decision-making and actions throughout the
pandemic: Financial protection:
o No layoffs or furloughs due to the pandemic
1. Be there for patients o Pandemic pay program to help colleagues unable to
work
2. Protect our colleagues and caregivers, both o HCA Healthcare Hope Fund to provide financial aid
and resources to colleagues in need
physically and financially
7
3. Partner with others to improve care beyond our own

organization

4. Be a resource for our communities and governments

5. Accelerate our learning to respond more swiftly and

effectively fug6103

CONNECT TO PURPOSE

Flyer for Monthly Employee Engagement

Employee Engagement Activities ise6170

8

CONNECT TO PURPOSE

HCAFlyer for Monthly Employee Engagement
North
Cypress

Blood
Drive

34 donors and 40
units of blood!

9

CONNECT TO PURPOSE

Flyer for Monthly Employee Engagement

Happy Valentines Day otw6079
from HCA Houston
Healthcare North 10
Cypress!

FNS did a fantastic job
making Valentine’s
Day feel extra special
for our patients!

CONNECT TO PURPOSE

Happy Flyer for Monthly Employee Engagement HCA North
St. Patrick's Day Cypress
from HCA HCA North Scheduling
Houston Cypress Team
Healthcare HR &
North Employee 11
Cypress! Health Team

CONNECT TO PURPOSE

WORLD CANCER DAY Flyer for Monthly Employee Engagement

This #WorldCancerDay, we
celebrate our oncology care
teams and their commitment

to care like family for our
patients. Thank you for your

dedication to

#FightingCancerTogether!

#WeAreAndWeWill We appreciate you! rsi6985

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CONNECT TO PURPOSE

WORLD CANCER Flyer for Monthly Employee Engagement
DAY

This #WorldCancerDay,
we celebrate our

oncology care teams
and their commitment
to care like family for
our patients. Thank you
for your dedication to

#FightingCancerTogether! Aileen Ron Winner
#FightingCOVIDTogether!
Infusion Center Frontline HEROES!
#WeAreAndWeWill

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CONNECT TO PURPOSE

Winter Storm Highlight Flyer for Monthly Employee Engagement

My story during the storm… #CareLikeFamily Story by
• Sunday night: got cold outside and inside, then power #RaisingtheBar Jeff Mleynek, RN, CIC
Infection Preventionist
failure.
• Monday: cell service/power failure continues on & off 14

(mostly off), water lines froze.
• Tuesday: in the afternoon, water started to run a little bit,

then pipe burst in attic.
• Cell service/power failure continues, calling

plumbers(when we can) without reaching anyone. Most
have full mailboxes so we cannot leave a message. First
callback was from a plumber in Oregon! Uh oh!
• Wednesday: Shared our broken pipe on Groupme with our
Quality Dept group. Still no callback from local plumbers.
No hotels available. At least our neighbor let us to use his
garden hose to fill toilet tanks.
• Thursday: Wondering when we might get the pipe fixed. No
plumbers, no parts available at hardware stores.
Wondering when I can go back to work. Probably not until
Monday.
• Then, out of the blue, at about 4pm, I get a phone call. The
caller asks if we are still having trouble with our pipes. I
said “yes”. Caller said “give me your address so we can
come over to fix it”. By 6pm, our pipe was repaired!!!
• The caller was Terri Treichel, Director of Quality. Terri and
Casey showed up with all the supplies and know-how.
Thank you, Thank you, Thank you!!!

CONNECT TO PURPOSE

Social Work Month – March 2021

Thank you to our HCA North
Cypress Social Workers!

We are so thankful for each
and every one of you. We
appreciate YOU!

Happy social work month!

*Picture missing Rachel Fox

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CONNECT TO PURPOSE

Flyer for Monthly Employee Engagement

16

CONNECT TO PURPOSE

Flyer for MonthClyhEmrpilosyteetEnhgaegemReentdeemer

17

PEOPLE

Sharon Squirewell-Cobb 03/22/2004 Daisy Falcon 03/15/2010 Vincentia Allotey 03/28/2016
Mary Goins 03/01/2007 Indrani Boodram 03/15/2010 Jikia
Angel Perez 03/03/2007 Tammy Crozier 03/07/2011 Puneet Thomas 03/06/2017
Rhea Johnson 03/06/2007 Ramon Escobedo 03/07/2011 Ciera
Catherine Johnston 03/07/2007 Hue Nguyen 03/14/2011 Nino Kaur 03/13/2017
Lyle Nillas 03/13/2007 Florence Turner 03/21/2011 Angela
Ramonito Manalili 03/13/2007 Beth Hopper 03/21/2011 Laura Ford 03/27/2017
Laura Otto 03/27/2007 Sylvia Edwards 03/21/2011 Elizabeth
Nancy Vela 03/27/2007 Sandra Noble 03/05/2012 Keyshan Ramos 03/27/2017
Cheryl Ravago 03/03/2008 Shirley Jeanes 03/04/2013 Scott
Kum Lee 03/03/2008 Tracey Brewster 03/14/2013 Yvonne Elliott 03/05/2018
Porfirio Garza 03/04/2008 Jair Asprilla 03/18/2013 Jeanette
Sandra Leveritt 03/10/2008 Steven Dilbert 03/18/2013 Kassidy Rutherford 03/12/2018
Maria Braganza 03/17/2008 Joanna Vinales Marrero 03/03/2014
Mara Brooks 03/17/2008 Beatrice Tapia 03/03/2014 Robledo 03/12/2018
Cynthia Fernandes 03/17/2008 Marilyn Forker 03/03/2014
Miguel Herrera 03/24/2008 Jaime Sandoval 03/17/2014 Collins 03/12/2018
Ashley Burriss 03/31/2008 Ci'Mone Mcgrew 03/17/2014
Shelly Bishop 03/02/2009 Jennifer Roberson 03/27/2014 Talbott 03/12/2018
Kim Pryor 03/02/2009 Kevin Trewin 03/31/2014
Stephanie Schmitt 03/16/2009 Kendra Thomas 03/02/2015 Yaw 03/12/2018
Bilquis Ahmed 03/16/2009 Clarajane Mcraney 03/16/2015
Arlene Riojas 03/17/2009 Vickie Taylor 03/14/2016 Moore 03/12/2018
Susan Fogarty 03/15/2010 Nancy Westry 03/14/2016
Bueno 03/12/2018

18

PEOPLE

Anh Le 03/19/2018 Mary Grace Osorio 03/01/2020 Kirsten Riquelmy 03/29/2020
03/25/2018 03/01/2020 Ariana Fischer 03/29/2020
Brittany McClain 03/26/2018 Freada Zhan- Del Castillo 03/01/2020 Maria Olea 03/29/2020
03/26/2018 03/01/2020 Jessica Scott 03/29/2020
Karen Sabrsula 03/26/2018 Lindsay Rodgers 03/01/2020 Tania Thercius 03/29/2020
03/26/2018 03/01/2020 Uzoma Okeugo 03/29/2020
Krystal Limb 03/04/2019 Safa Nadeem 03/01/2020 Saraah Hossain 03/29/2020
03/04/2019 03/01/2020 Connie Citizen 03/30/2020
Charlotte Sanders 03/17/2019 Nathalie Rojas 03/02/2020 Chinwe Nwaneri 03/30/2020
03/17/2019 03/02/2020 Allison Moore 03/30/2020
Alia Harris 03/18/2019 Yaeshul Yee Im 03/02/2020 Dana Smyers 03/30/2020
03/18/2019 03/02/2020 Jocelyn Reeves 03/30/2020
Bernadine Tripp 03/18/2019 Andrea Ordonez 03/16/2020 Yolanda Nelson 03/30/2020
03/18/2019 03/16/2020 Amy Albright 03/30/2020
Jennifer Landheart 03/18/2019 Roxana Garcia 03/16/2020
03/01/2020 03/16/2020
Monique Kore 03/01/2020 Gael Grunder 03/16/2020
03/01/2020 03/16/2020
Jessica Martin 03/01/2020 Leydi Ramirez 03/16/2020
03/01/2020 03/23/2020
Reeva Gubhaju 03/01/2020 Sarah Higgins 03/29/2020
03/01/2020 03/29/2020
Uloma Okonkwo Andrew Quinsaat

Shalemeckio Brown Sindhu Chazhikat

Nefertari Glaspie Hoa Ngo

Trenecia Busby Chelsey Rubino

Kyham Scrutchin Amanda Sanchez

Jaime Ledford Anita Amaro

Jill Hill Thamar Cazil

Uyen Huynh Laketha Hart

Erin Garza Jin Kim

Kiran Gupta Edith Okotie

Jessica Rogers Erick Rodriguez

19

PEOPLE 20

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!

Joanna McDaniel, MRI Tech – Imaging Services

“I wanted to let you know that I have had several MRI’s of my
brain due to a meningioma found seven years ago. I am
claustrophobic and have been put under as well as had MRIs
done in places that offered for larger people. My experiences
have pretty much been horrible. Joanna McDaniel was the
nicest and most compassionate tech I have EVER come
across. She was definitely a God send to me as she talked me
through it and was patient with me the whole time. I was
very emotional when I left as I have never had that best of
care for a MRI scan before. She is a very valuable asset to
your team and I’m sure in the future I will need another
follow up and intend to have her as my tech. Please take good
care of her as she is the BEST!!!” –Dr. Toung Patient Testimony

Thank You Joanna for #raisingthebar and #caringlikefamily

PEOPLE 21

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!

Jaime Lige, Retail Pharmacy

Did you know that a perk to working at HCA N. Cypress is the convenience of
having your prescriptions filled by our very own Pharmacy? You will
experience super friendly service, including that offered by Jaime Lige. She
has worked at N. Cypress/HCA for 11 years and what keeps her going are her
co-workers, “they are simply the best!” Jaime does an exceptional job within
the Pharmacy and takes her service excellence a step further by providing
friendly reminders to staff and she will even deliver your prescriptions
straight to you/your department. What could be better than a friendly face,
an efficient process, and delivery…well, you may even find chocolates in your
bag from time to time. When Jaime isn’t at work filling prescriptions and
educating the consumer, she spends time with her husband of 13 years and
their 4 beautiful children. Thank you, Jaime, for treating your HCA Family like
your own! You, and the entire Retail Pharmacy Team, do an amazing job! We
are excited that Jaime’s daughter has followed in her footsteps and has taken
a role as a StarRN at HCA Clearlake! We are looking forward to having her
officially join the HCA family!

Thank You Jamie for #raisingthebar and #caringlikefamily

PEOPLE 22

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!

Chelsea Diedrich, BSN, RN, Med. Surg. 4

Sometimes you stop to watch and listen and it just warms your heart and makes you grin
from ear to ear. This is precisely what happened as I did my patient rounding on MS4 on the
morning of Feb. 9th. Chelsea Diedrich has been an employee at HCA N. Cypress for 6
years. She spent her first 4 years as a Certified Nursing Assistant (CNA) and has proudly
been an RN for the last 2 years. She didn’t see me on the floor as I watched and listened
from the hallway. She had entered a patient’s room down the 100 hall and with each word,
she anticipated a need before he could ask. She extended his bed as she noticed he was tall
and looked a bit cramped. She explained about transport coming shortly to take him down
for his scheduled procedure. She explained what to expect, got him prepped and ready for
the team member’s arrival, and made sure to ask him if he had any additional needs or
requests before she exited. Chelsea still could not see me as she thanked him upon her
departure and sanitized her hands. That is precisely when I approached her. I couldn’t help
but praise her for the stellar job she was doing. She was humbled and replied, “I’m trying”
to which I replied, “and succeeding!” When asked what she likes most about her job, she
replied, “Being able to connect with each of my patients personally and helping them reach
their goals, even the small ones.” When Chelsea isn’t sharing her talents at the hospital, she
enjoys running and cycling. Ironically enough, her favorite quote is “there’s always a reason
to smile, you just have to find it” and Chelsea was my reason for SMILING today! Thank you
for Raising the Bar and for Caring Like Family! – Story by Karen Bard

Thank You Chelsea for #raisingthebar and #caringlikefamily

PEOPLE 23

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!

HCA Houston Healthcare North Cypress Team

Good evening! I just wanted to commend you for your staff in the
hospital. I was greeted at the front door for screening by a very
pleasant young lady. She was extremely helpful and very welcoming.
Set the tone for my visit. The reason for my visit was an evaluation of
a potential move into my assisted living community. The staff on the
4th floor was beyond helpful and welcoming as well. The social
worker was very prompt in getting all paperwork needed. I know
that usually everyone is emailing or calling and complaining about
what a horrible job we are doing but this one is to say job well
done!! I appreciate very much how I was treated in your hospital. I
reported back to my administrator and she was saying that she
wished that the hospital was closer to our community so that we
could route all of our residents there. Thank you again! Have a great
night.

Thank YOU ALL for #raisingthebar and #caringlikefamily

PEOPLE

GETTING TO KNOW YOUR HCA HEALTHCARE TEAM

Janet Pollard, MSW, LCSW, OSW-C

Oncology Service Line Coordinator

Family: Proud mother to Matthew, 23, who currently lives in
Austin and works for Accenture.
Favorite Color: Blue
Favorite Quote: She believed she could, so she did.
Hobbies:. Hiking, traveling, reading, online shopping and
going to Aggie games
Interesting Fact: Before becoming employed at North
Cypress in October, 2007, I volunteered for American Cancer
Society in our Cancer Center. I am an Oncology Social
Worker by training and, in 2007, I had a younger child and
did not want to commute to the medical center for work. By
volunteering I was able to continue my passion for cancer
patients, which eventually led to becoming the first
outpatient social worker at North Cypress!
Favorite HCA Memory: I have so many wonderful memories
from North Cypress! The two top ones that come to mind
are working the Project Pink silent auction board with one of
our brain tumor survivors and nearly crashing a golf cart
with a coworker at a charity golf tournament.
HCA Tenure: 13 years

24

PEOPLE

GETTING TO KNOW YOUR HCA HEALTHCARE TEAM

Elise Gutierrez
HRBP, Human Resources

Family: Recently married to Ricky, mother to

Daymien and step mother “bonus mom” to 3 girls –

Natalia, Leslie and Brianna.

Favorite Color: Green

Favorite Quote: “The happiness of your life depends

on the quality of your thoughts” – Marcus Aurelius

Hobbies: Spending time with family, vacations,

traveling & board games.

Interesting Fact: I LOVE scary movies – but if I watch

anything when it’s late (slightly dark outside) I will

fall asleep within the first 5 min. I just can’t help it

(lol).

Favorite HCA Memory: So many to choose from –

but one that comes to mind is the pandemic. HCA

made sure we were taken care of and didn’t have to

worry about our next steps. They continued to

provided us with a job as well as financial stability

during such hard times! #carelikefamily

HCA Tenure: 6 years in June 25

PEOPLE

GETTING TO KNOW YOUR HCA HEALTHCARE LEADERSHIP TEAM

Carla Jerro

Director, Imaging Services

Family: I have been with my partner Cathy over 20 years,

and recently happily married. Dillon is my surviving son,

my beautiful Victoria passed away 5 years, ago. They and

their spouses Becky, Jason and Mike, have given me 4

wonderful grandchildren, Michael, Jason, Angelina, and

Violet. My family is everything to me and all live close by,

so we spend a great deal of time together.

Favorite Color: Red & yellow

Favorite Quote: The soul would have no rainbow if the

eye had no tears. – Tribe Unknown

Hobbies: Birdwatching, reading, fishing , hiking, day

tripping, cooking

Interesting Fact: I was initially hired by HCA fresh out of

school in 1983. I am so fortunate to have returned at this

stage of my career.

Favorite HCA Memory: All of my HCA memories from

my past employment and present are all about how

wonderful the people are that I work with. Its almost like

HCA has a requirement for having a “BIG HEART” . There

are moments of pride I am fortunate to encounter almost

daily, and too many special moments to list!

HCA Tenure: almost 40 years 26

PEOPLE

GETTING TO KNOW YOUR HCA HEALTHCARE SR. LEADERSHIP TEAM

Junnius Pollard
VP of Quality

Family: My wife Lya and I are from Beaumont, TX.

We are the parents of four children Julya (9),

twins Josiah/Jordyn (6) and Jenna (4).

Pets: Kawhi, French Bulldog

Favorite Color: Red

Favorite Quote: “Things turn out best for people

who make the best of the way things turn out.”

~John Wooden

Hobbies: Working out, reading, and spending

time with family

Interesting Fact: My first leadership role in

healthcare was for a 25 bed critical access

hospital in Yoakum, Tx

Favorite HCA Memory: The support and bonding

across our division during hurricane Harvey

HCA Tenure: 9 years 27

QUALITY

HCA Clinical Excellence

The overall hospital quality scorecard ranking shows how well HCA
North Cypress performed, on average, compared to other hospitals

in the HCA Healthcare System.

Scorecard Ranking

January 2021

111th out of 186th

150 150 150 136 111

119 119 119 121 121 121 88

52

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan
'20 '21

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 28

HCA Clinical Excellence

Last Update ICU 1EAST 2EAST MS2 MS3 MS4 MS5 MS6

02/05/2021 Number of Days Since Last HAI Event

CLABSI 661 888 888 1376 670 648 1137 1376

4/16/2019 9/1/2018 9/1/2018 5/1/2017 4/7/2019 4/29/2019 12/26/2017 5/1/2017

CAUTI 471 888 22 197 456 712 178 1376

10/23/2019 9/1/2018 1/14/2021 7/23/2020 11/7/2019 2/24/2019 8/11/2020 5/1/2017

CDIFF 123 745 888 163 639 732 236 376

10/05/2020 1/22/2019 9/1/2018 8/26/2020 5/8/2019 2/4/2019 6/14/2020 1/26/2020

MRSA 136 379 888 1376 859 643 363 1376

9/22/2020 1/23/2020 9/1/2018 5/1/2017 9/30/2018 5/4/2019 2/8/2020 5/1/2017

Less than 100 days More than 1000 days

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

QUALITY 30

GREAT CATCH AWARD

CONGRATULATIONS

Janet Isaacson

CT Technologist

A “Great Catch” is an event or circumstance that has the
potential to cause harm to a patient but never reaches the
patient due to the actions of a staff member. These type
of events are encouraged to be reported by placing an
event in Meditech. Each month, these are reviewed and
one is chosen to receive the “Great Catch Award”. All staff
members are responsible for patient safety standards but
this award recognizes a staff member that demonstrates
an exceptional commitment to patient safety. dfu6514

December 2020 WINNERS! PATIENT EXPERIENCE OUTPATIENT WINNER

INPATIENT WINNER Physical Therapy

ICU

November and December 2020
QTD Patient Experience
WINNERS

31

PATIENT EXPERIENCE

ONLINE REVIEWS

Amen, this HCA This is awesome!!! Multiple Surgeries
patient thanks Thank you HCA!– at HCA hospital.
HCA for my care Facebook Visitor Post Excellent staff and
this past 10 years clean. Highly
and going Such a great recommend. –
forward! – organization! – Google Review
Facebook Review Facebook Visitor Post

- ddi6487

32

PATIENT EXPERIENCE

The “Top Box” score represents the most favorable response that can be
selected on the survey our patients receive.

The “Top Box” score represents the percentage of Press Ganey Surveys
with overall ratings of 9 and 10.

SERVICE LINE n TOP BOX SCORE % RANK MONTH REPORTED

ER 109 49% 2nd January 2021
Inpatient 70 56% 5th January 2021
Outpatient 419 77% 15th January 2021

Ambulatory Surgery 114 83% 20th January 2021

33

PATIENT EXPERIENCE

*Top Box Scores

Top Box 2020 - 2021 Inpatient Trends

56% 100%
80%
60%
40%
20%
0%

January Inpatient HCA Goal

Top Box 2020 – 2021 Emergency Department Trends

49% 100%
80%
60%
40%
20%
0%

January Emergency Department HCA Goal 34

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

PATIENT EXPERIENCE

*Top Box Scores

Top Box 2020 - 2021 Outpatient Trends

77% 100%
80%
60%
40%
20%
0%

January Outpatient HCA Goal

Top Box 2020 - 2021 Ambulatory Trends

83% 100%
80%
60%
40%
20%
0%

January Ambulatory HCA Goal 35

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

GROWTH

HCA North Cypress Hospital Admissions

Adj Admissions Admissions

2,010 1,752 1,787 1,751 1,793
1,838 1,546 1,708

1,543 1,440 1,557

1,503

939 865 937

706 661 828 717 737 852 864 857 878 815

505

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan

2020 2021

*Number of hospital admissions per month 36
*Number of patient care encounters per month

GROWTH

HCA North Cypress Surgical Volume

Outpatient Inpatient

526 474 491 573
483 449 425 409 469
381
368 358

207 202 192 184 219 214 204 207
173 126 162 156

103 118

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan

2020 2021

*Number of hospital surgeries per month

37

GROWTH

HCA North Cypress Hospital Visits

Total ED Visits All Other Visits

4,552 4,271 3,769 4,113 4,018
4,460 3,853 2,810 2,894 3,361

3,582 3,584 3,566 3,536
3,097 3,443
3,482 2,815 3,300 3,580
2,593 3,383 2,921
3,174

2,040
2,077

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan

2020 2021

38

OPERATIONS

HCA North Cypress Average Patient Length of Stay

5.53 Days

January 2021

2021 Hospital Financials

Jan '21 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Budget© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. Actual 39

OPERATIONS

You Asked We Listened – Total 2020 Investment: $164,000.00

Security Improvements!

Added lighting in cow pasture and back of the hospital

Scheduled security team to increase patrolling in parking lots

Placed cameras in the parking lot areas

Added gates with badge access to cow pasture

Expanded Employee Shuttles to 7 Days a Week

Additional Sidewalk Behind Facilities Plant

40

Did you find your ¾ ID throughout the Cy-Press?
Great NEWS! Stop by HR to claim your prize!

41

HUMAN RESOURCES

Employee Benefits

In 2020, #34 families at HCA Houston Healthcare North Cypress have received assistance when an
urgent crisis or unexpected hardship threatened to upend their lives. These are colleagues you
work beside every day who were struggling due to an event they could not control and thanks to
the donations of colleagues all across HCA Healthcare, they received the help they needed.

As we all continue to meet the challenges of this unprecedented year, knowing the Hope Fund is
here for our colleagues gives me great comfort. If you or someone you know is struggling, I
encourage you to learn more about applying for assistance. If you are able and would like to join
with those who donate to support our HCA Healthcare family, you can do so by visiting the giving
site. 100% of colleague donations go straight back out to a colleague in crisis.

42

HUMAN RESOURCES

Employee Benefits

The HCA Healthcare Hope Fund is responding to colleagues impacted by the significant winter weather
and extreme low temperatures across the enterprise. Our thoughts and prayers are with everyone in
the storm’s path. Below are additional details on Hope Fund assistance for HCA Healthcare leadership.
Employees can complete an application at www.hcahopefund.com or calling 877-857-4673.
The HCA Healthcare Hope Fund can help with financial assistance for losses and needs related to:

• Temporary Housing - Up to five days of immediate temporary housing assistance if home is unsafe or power
outage duration is significant.

• Food – Up to five days of food per person when home is damaged or an employee is displaced from their
home. May be extended depending on need.

• Repairs/Deductibles – Disaster damage to home, contents and primary vehicle not covered by insurance.

43

HUMAN RESOURCES

Employee Benefits

Short-Term Housing Assistance in Major Disasters

Employee requests for housing assistance related to disaster needs should be directed to the HCA Healthcare Hope Fund
by completing an application at www.hcahopefund.com or calling 877-857-4673 during regular business hours.
The Hope Fund can provide financial assistance for short-term housing, such as a hotel room, the employee has located and
is immediately available. If the employee cannot locate housing, BCD travel may assist by calling 800-892-4188 to discuss
options, which are often very limited near the disaster area.
Typical scenarios for employees needing short-term housing assistance. Most employees stay with family or friends or
book themselves into a hotel with their personal credit/debit card holding the reservation. It they need help with this
expense, they should complete a Hope Fund application. Financial assistance for an initial 5-10 day period, can be provided
to an employee who has completed an application. These funds are delivered through a direct deposit into the employee’s
bank account in as soon as 24-48 hours after completing an application.
Short term hotel housing supply is often very limited in major disasters. The opportunities for hotel rooms increase the
further the employee is willing to go from the disaster area. When this is not acceptable to the employee, they are typically
left with family and friend options or to go to a Red Cross/community shelter.

44

HUMAN RESOURCES

Employee Benefits

The HCA Healthcare Hope Fund is responding to colleagues How to Apply
impacted by the winter storm and extreme low temperatures.
Extended power outages may result in a disruption of heating 1. Submit your application: If you have experienced a financial burden due to property damage or
and food loss. If safe to do so, a colleague may consider alternate displacement from your home, apply online at HCAHopeFund.com or call 877-857-4673. You will need to
locations for heat, in which the Hope Fund may be able to assist. provide the following: Contact information • Info about needs/expenses • Employee 3-4 ID • Bank
account information
Emergency Assistance 2. Collect documents: You will need to provide the following:
• Temporary housing: hotel reservations receipts and/or signed lease agreements
• Temporary housing assistance: If home is unsafe or power • Home damage: insurance or FEMA declarations of damage to home/property or invoices/estimates for
repairs
outage duration is significant. • Car damage: insurance declarations, invoices estimates of repairs, car rental invoices, or taxi Uber/Lyft
• Food assistance: If you have significant damage to your home receipts
3. Talk with a grants specialist: A grants specialist may reach out to you for more information to review
or are displaced from your home. your application.
4. Watch for funds in your bank account: You may login to your application at any time to see the status
Recovery Assistance ryi6857 of your request. If approved, you will receive an email confirmation and funds will be placed into your
bank account.
• Home damage: Assistance with damage to primary residence.
45
• Car damage: Assistance with significant damage to vehicle as

a result of disaster.

HUMAN RESOURCES Student Loan Assistance Program
Now Open for New Participants
Employee Benefits
The HCA Healthcare Student Loan Assistance Program is
Free Legal Assistance for When Life now open again for new participants. An updated HCA
Happens Healthcare Student Loan Assistance policy is available on
HCAhrAnswers.com for current and new participants to
Traffic tickets, wills, leases, contracts and financial problems — just a few review monthly and lifetime benefits amount maximums.
reasons you may need legal support.
Please note, following recent legislation, HCA Healthcare
HCA Healthcare offers programs that provide legal services at no cost to Student Loan Assistance benefits are now considered non-
you. You can get free access to legal benefits including: taxable to participants through 2025.

30-minute no-cost consultations with an attorney 25% discount on 46
additional legal services
Access to an expert for assistance with Individual Learning Plans (IEPs)
& other special education topics
An online library with resources on legal topics such as drafting a will
and medical directive

Learn about all the legal assistance benefits offered through HCA
Rewards. Go to HCAhrAnswers.com*, choose HCA Rewards and
search legal. Or, choose Wellbeing to learn about other resources
available for you and your family.

HUMAN RESOURCES

Employee Benefits

More Flexibility for Flexible Spending Account Participants

In accordance with the Taxpayer Certainty and Disaster Tax Relief Act of 2020, HCA Healthcare has adopted the following voluntary changes to provide more
flexibility to Health Care FSA and Day Care FSA participants.

Making Changes During the Year
You may change your 2021 FSA elections by calling BConnected on or before Oct. 31, 2021 to: Start, increase, decrease or stop your Health Care FSA
contributions. However, you may not reduce your benefit elections below the amount already reimbursed to you before you request the change.
Start, increase, decrease or stop your Day Care FSA contributions. If you elect to stop your contributions, the plan will turn off your contributions going forward.
However, the plan is not able to refund contributions you made prior to your election change. Such amounts will remain available for reimbursement of eligible
Day Care FSA expenses.

All election changes will be effective the date the election change request is made.

Unused 2020 Health Care FSA Amounts: All unused amounts (including amounts above $550) remaining in your Health Care FSA as of Dec. 31, 2020, may be
carried over and used for reimbursement of eligible expenses incurred during the 2021 plan year. You may access up to $550 in carryover funds to pay for eligible
expenses from January 1 to April 15, 2021 period. Effective beginning April 16, you may also access carryover 2020 funds in excess of $550.

Unused 2020 Day Care FSA Amounts: Unused amounts remaining in your Day Care FSA as of Dec. 31, 2020, may be used to reimburse eligible Day Care FSA
expenses you incur from Jan. 1 to Dec. 31, 2021. These amounts may be used to reimburse eligible expenses incurred during the 2021 plan year for the care of a
dependent under the age of 14.

47

Cafeteria Menu

48

March 1st – 5th , 2021 Menu items subject to change

Hours: Monday-Friday 11:00 am-2:00 pm

Monday Tuesday Wednesday Thursday Friday

Cypress Line: Cypress Line: Cypress Line: Cypress Line: Cypress Line:
Pot Roast w/ Mushroom Sauce Jamaican Jerk Chicken Leg Qtr. Chick-fil-A Beef Lasagna Baked Catfish
Garlic Bread Brown Rice Pilaf
Red Potatoes Cranberry Rice BBQ Sliced Brisket Steamed Broccoli
Green Beans Asparagus Baked Beans Red Peppers & Yellow Squash
Kernel Corn
Corn Soup Soup Soup
Beef & Barley Soup Vegetable Minestrone Chicken Poblano
Soup Broccoli & Cheese
Baked Potato Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go
Wings, Tenders Grill Station Grab & Go Wings, Tenders Wings, Tenders
Grill Station Grab & Go Wings, Tenders
Wings, Tenders Hamburgers and Cheese Burgers Hamburgers and Cheese Burgers Hamburgers and Cheese Burgers
Hamburgers and Cheese Burgers
Hamburgers and Cheese Burgers

Salads Salads Salads Salads Salads
Grilled Chicken Caesar Grilled Chicken Caesar Grilled chicken Caesar Grilled Chicken Caesar Grilled Chicken Caesar

Fruit Salad Fruit Salad Fruit Salad Fruit Salad Fruit Salad
Tuna Salad Tuna Salad Tuna Salad Tuna Salad Tuna Salad
Chicken Salad Chicken Salad Chicken salad Chicken Salad Chicken Salad

Sandwiches Sandwiches Sandwiches Sandwiches Sandwiches
Turkey Turkey Turkey Turkey Turkey

Ham Club Ham Club Ham Club Ham Club Ham Club
Tuna Salad Tuna Salad Tuna Salad Tuna Salad Tuna Salad
Chicken Salad Chicken Salad Chicken Salad Chicken Salad Chicken Salad
Egg Salad Egg Salad Egg Salad Egg Salad Egg Salad

49 | HCA Houston North Cypress Monthly Newsletter CONFIDENTIAL – Contains proprietary information.
Not intended for external distribution.

March 8th – 12th , 2021 Menu items subject to change

Hours: Monday-Friday 11:00 am-2:00 pm

Monday Tuesday Wednesday Thursday Friday

Cypress Line: Cypress Line: Cypress Line: Cypress Line: Cypress Line:
Chicken Fried Chicken Sliced Beef Sirloin Chick-fil-A Chicken Fajitas Spicy Fried Fish
w/ Mushroom Sauce Spanish Rice Mac and Cheese
Mashed Potatoes BBQ Baby Back Pork Ribs Borracho Beans
Green Beans Red Potatoes Baked Beans Green Beans
Brown Rice Broccoli Asparagus
White Gravy Steamed Broccoli

Soup Soup Soup Soup Soup
Chicken Noodle Tomato Basil Texas Chili Bean Red Pepper Bisque Chicken & Sausage Gumbo

Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go
Wings, Tenders Wings, Tenders Wings, Tenders Wings, Tenders Wings, Tenders

Hamburgers and Cheese Hamburgers and Cheese Burgers Hamburgers and Cheese Burgers Hamburgers and Cheese Burgers Hamburgers and Cheese Burgers
Burgers
Salads Salads Salads Salads
Salads Grilled Chicken Caesar Grilled chicken Caesar Grilled Chicken Caesar Grilled Chicken Caesar
Grilled Chicken Caesar
Fruit Salad Fruit Salad Fruit Salad Fruit Salad
Fruit Salad Tuna Salad Tuna Salad Tuna Salad Tuna Salad
Tuna Salad Chicken Salad Chicken salad Chicken Salad Chicken Salad
Chicken Salad
Sandwiches Sandwiches Sandwiches Sandwiches
Sandwiches Turkey Turkey Turkey Turkey
Turkey
Ham Club Ham Club Ham Club Ham Club
Ham Club Tuna Salad Tuna Salad Tuna Salad Tuna Salad
Tuna Salad Chicken Salad Chicken Salad Chicken Salad Chicken Salad
Chicken Salad Egg Salad Egg Salad Egg Salad Egg Salad
Egg Salad

50 | HCA Houston North Cypress Monthly Newsletter CONFIDENTIAL – Contains proprietary information.
Not intended for external distribution.