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Published by mfc, 2019-12-02 10:39:02

IIB Newsletter - December 2019

IIB Newsletter - December 2019

Upcoming Events & Dates

12/12 - IIB Christmas Party 6:30 p.m.
12/19 - IIB Office Party at 12:00 p.m.
12/24 - IIB Office Closed at 12:00 p.m.
12/25 - IIB Closed - Christmas Holiday
12/31 - IIB Office Closed at 12:00 p.m.
1/1/2020 - IIB Closed - New Years Day

Rhonda Bays December 5th
Marci Burlison December 8th
Katie Shin December 19th
Lorraine Coughlin December 27th

We Are A SERVICE Organization

Etiquette Tip of the Week: Employee of the Year

By Callista Gould, Author and Certified Etiquette Instructor

I was giving Professionalism training at a bank last week. When I
was reading the online reviews for this bank, I came across this
gem from only three months ago:
"Went to the bank and got a flat tire in the lot. Employee helped
me put on my spare tire right away."
Best. Bank. Ever. Think back to the last time you had a flat tire or
any problem that hindered your car's forward progress. It's so
frustrating. As a result of a quick-thinking employee, this bank has
made a customer for life.
Reading online reviews of banks across the U.S., the number one
word that comes up in positive reviews, is "friendly."
"Very friendly staff."
"Friendly, professional, very thorough."
"So friendly and knowledgeable."

No one writes reviews about a bank that say, "Love their 5-year CD rates," or "This bank’s hours are fan-
tastic!" It's all about the people and how they make them feel.

It's amazing when you think how much a single employee can affect if a customer stays… or goes. Can
you think of an episode where the bad actions of an employee made you swear you would never darken
the door of that business again? What would have happened to the customer with the flat tire, if instead of
helping, employees at the bank piled up in the drive- through window just to watch?

As I often say, as much as we need technology and its instant advantages, we still have not evolved past
the need for each other – in person. Sometimes that little bit of personal attention in the client relationship
makes all the difference.

Make this the week, you go all-out for a client. And if you have a good story about someone who went
over-the-top for you as a customer, let me know.

The PEOPLE Are IIB’s Most Valuable Resource

The PEOPLE Are IIB’s Most Valuable Resource

Successful Win!

Chris Orr
successfully secured

the P&C for
The Pump & Motor Works.

The PEOPLE Are IIB’s Most Valuable Resource

It's good to review some rules of the table, in case you are eating in someone else's
home – even if they are relatives. Make that, especially, if they are relatives.
▪ The host takes the lead. Let your host tell you where to sit. Wait for the host to begin
eating.
▪ If grace is said, wait until it's finished to place your napkin in your lap.
▪ Your bread plate is on your left, your beverages on your right. Start with the utensils
on the outside and work your way in with each course.
▪ Don't reach. Say, "Please pass the…"
▪ When passing a big platter, hold the platter for the person on your right, turning the
serving utensils towards that person for ease of use.
▪ Items are passed to the right. After once around the table, they're passed by the
shortest distance.
▪ Salt and pepper are passed together, one in each hand. Taste the food before you
season it.
▪ If someone says, "Please pass the salt and pepper," you may not pick them up and
use them yourself first. That's pass interference – it's an automatic first down.
▪ No elbows or cell phones on the table. (Actually, you can have your elbows on the
table in between courses when there's no food on the table. Never for the cell phone.)
▪ Don't scrape your teeth against your fork. (I know the mere mention is squirm-
inducing.)
▪ You have no right to anyone's leftovers, except for the dish you brought.
▪ Make yummy noises. (It's the one etiquette rule I break.)

By Callista Gould, Author and Certified Etiquette Instructor

The PEOPLE Are IIB’s Most Valuable Resource

Germany’s Green Vault Museum Finds It’s Uninsured
for $1 Billion Theft of Jewels by Stefan Nicola

A day after burglars made off with priceless jewels from a German
museum, pressure is growing on police to find the culprits. One big
reason: The diamond-encrusted dagger, pearl necklace, and doz-
ens of other glittering artifacts—estimated to be worth more than $1
billion by the local press—were uninsured.
The German state of Saxony, the owner of the Green Vault muse-
um in the eastern city of Dresden, carried no insurance on the jew-
els, standard practice because the premiums typically exceed po-
tential damages in the long-term, the state Finance Ministry said
Tuesday.
While public museums usually insure works of art that are loaned to other institutions, they often don’t
take out policies on their permanent collections, according to Julia Ries, head of fine art and jewelry at
insurer Ergo Group AG.
“The budgets of public museums are limited,” Ries said. “You can’t replace such a collection from a mon-
etary or art-historic value. If the jewels aren’t recovered, this part of the collection will be lost forever.”
The insurance shortfall was revealed as more details of the theft became clear. Police believe the bur-
glars set a fire nearby to create a power outage, then broke a window to enter the museum. Though the
total number of culprits is unknown, two people quickly smashed a display case, snatched the loot, and
fled.
The whole thing took “just a few minutes,” police said.
Here’s how the robbery went down early Monday:
Shortly before 5 am: Streetlights in the area go dark after someone sets fire to an electrical junction box.
About the same time: Thieves cut through a metal grate covering a window and break the glass to enter
the museum.
4:57-4:58 am: Two people enter the Green Vault’s jewelry room. One, wearing a headlamp, shatters the
display case with an ax to remove the gems.
4:59 am: The two security officers on duty spot the burglars on camera and call the cops.
5:04 am: Police arrive at the scene, but there’s no trace of the thieves.
5:09 am: Sixteen police cars are dispatched throughout Dresden to look for the getaway car — believed
to be an Audi A6 sedan.
Around 5:15 am: Police are notified that an Audi A6 is burning in a nearby underground garage.
Monday morning: After the fire is extinguished, Dresden police search the museum and garage for fur-
ther clues, but haven’t apprehended the criminals.
Bild, a daily tabloid, reported that the jewels are worth about 1 billion euros ($1.1 billion), without saying
where it got the estimate. Museum officials have said the collection includes unique ensembles of dia-
monds that are of priceless art-historic value, declining to give a financial value.
Even as the scale of the loss became clear, some good news emerged: The thieves weren’t able to rip
out all of the jewelry, some of which was sewn onto fabric lining the display cases. And one of the muse-
um’s best-known treasures, the 41-carat Dresden Green Diamond, is on loan to New York’s Metropolitan
Museum of Art. www.insurancejournal.com

TRUST Is An Essential Element Of Our Industry

THE IIB VALUES

Integrity ~ Respect ~ Leadership ~ Excellence ~ Teamwork

TRUST Is An Essential Element Of Our Industry

THE IIB VALUES

Integrity ~ Respect ~ Leadership ~ Excellence ~ Teamwork

By Sienna Livermore
You can't just pop a bottle and call it a night. If you're hosting a New Year's
Eve party or pregame this year, you need to go all out. Whether you want
to go bold, or keep it elegant, we've got plenty of ideas on this list to make
sure yours is a party for the books. Ahead, six New Year's Eve party ideas
that promise 2020 will begin on a strong note.
Make A Holographic Balloon Wall This year, skip the photo booth and set up a photo wall. This
holographic balloon backdrop is serious goals.
Set Up A Champagne Bar Champagne is the point of NYE, right? Set up a champagne bar and
your guests will love you forever.
Play Games New Year's Eve doesn't necessarily need to involve sequins, glitter, and a wild
night out. Invite your friends and family over for a cozy night in, complete with festive winter decor and
plenty of board games and card games to cycle through.
Make Photo Props These easy photo props are easy to make, but provide hours of fun for all your guests.
Spike Your Sweets Make mimosa floats for a sweet start to the new year.
Go Gold And Black Is this not the chicest color combo ever? Black and gold are great color combos for your party.

INSPIRATIONAL “Success is the progressive realization of a worthy goal or ideal.”

QUOTE Earl Nightingale

INTERNATIONAL INSURANCE BROKERS, LTD. - MONTHLY NEWSLETTER FOR INTERNAL USE ONLY


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