Employee Handbook (2)

House of Cars

7116 Tara Blvd - Jonesboro, GA 30236
Phone Number: 770-981-1980
Fax Number: 888-698-2158

Email: [email protected]
Jalen Phouthakeo
Isiah Ragland
Cale Hay



Table of Contents

Letter from the CEO…………………………………………………………..Page 3
Mission Statement / Company Description……………………………….Page 4
Dress Code Policies…………………………………………………………..Page 5
Internet / Email Policies……………………………………………………...Page 6
Smoking / Lunch and Break Policies……………………………………..Page 7
Sexual Harassment Policies………………………………………………...Page 8
Lunch and Breaks Policies…………………………………………………..Page 8
Policy Disclaimer……………………………………………………………...Page 9
Company Hierarchy…………………………………………………………..Page 10
Holiday Hours / Regular Hours / Vacation Days / Payroll…..……...Page 11-12
Job Description by Position………………………………………….....Page 13-15
Employee Acknowledge Statement / Signature………………………....Page 16
Employer Information………………………………………………………...Page 17

CEO Letter

From: Isiah Ragland
Address: 7116 Tara Blvd
City, State, and Zip Code: Jonesboro, Georgia, 30236
Phone Number: 770-981-1980
Email: c​ [email protected]

As of becoming the CEO a couple weeks ago, I have
been amazed over the stellar results coming from this
company. It has been a pleasure to see how this company
was able to dig itself out of its own ditch. There is nothing
that makes me happier than to see a company thrive, but
also to be a reason for why it’s thriving.

At this moment however we must get better and better
even though we're doing extremely well. There is room for all
of us to improve at what all do, and to do all of this as
company not as individuals. I hope for a even brighter future
ahead of us at the current rate we are going.

Sincerely,
Isiah Ragland

Mission Statement

The goal of House of Cars is to provide every customer with
satisfaction, joy, and the best prices for cars. We are
constantly working on providing cars for the community. We
provide our customers with honesty by telling actions or the
quality of each car. We also provide integrity and quality
service to employers and customers. Our sales are top notch
in the area and we can find a car that’s just right for the
customer.

Description

House of Cars, established in 2018, is a car sales company.
The company is a retailer of both used and new cars
including Toyota, Jeep, etc. T​ he company's products and
services include retail merchandising, reconditioning and
service, and customer credit. It offers customers many
models of use and new vehicles. It provides condition
disclosures on each vehicle.

Dress Code Policies

Dress code policies are needed because dressing in proper
business attire is important for every business professional. It
presents a visual image and sends a message that the
employees are professional. It’s also important that there are no
inappropriate content within the policies.

- Male employees must wear khaki or black khakis or jeans.
- Men and women must wear a black or white t-shirt. It must

be fully solid. Please try not to have any words on the shirt.
- Women may not have excessive jewelry.
- Female employees must wear black or khaki pants, skirts, or

khakis.
- No type of athletic wear allowed during work hours.
- Only closed toed shoes allowed while working.
- No V-necks, sweatshirts, or sweat suits allowed.

Internet and Email Policies

The internet and email policies are to make sure employees
do their job correctly without any interruptions. These policies
will provide quick production during hours. Internet and email
policies are provided to help employees get through the day
quickly and efficiently.The following policies applies to all
employees:

- Internet should only be used during breaks or when helping
a customer.

- Employees should only use the company email for work
purposes only.

- Employees can not use the company email for personal
purposes.

- The business email is used for communication with
customers and employees.

- The internet is used to help employees and customers. It is
not intended for personal purposes during work hours.

- Internet for personal purposes should only be used during
break time.

Smoking Policies

The purpose of the House of Cars smoking policy is to maintain a
clean and orderly facility in which customers gladly visit with no sanitary
issues. All employees are expected to abide by these policies while on the
premises of the building. Any smoke or tobacco related products will be
confiscated if used during regular work hours.

·​ ​Smoking and the use of other tobacco products (cigars. Pipes, snuff,
and chewing tobacco) is prohibited from being used within the building.
·​ ​Employees are only allowed to use these tobacco products during
their breaks at designated areas.
·​ ​All litter that comes from the tobacco must be disposed properly.
·​ ​No additional breaks beyond what’s allowed from the Company’s
break policy may be used for the use of smoking and other tobacco
products.

Lunch and Break Policies

Lunch and break policies are used to keep employees on the job until
it is time for their break time or lunch period. It is recommended that
employees take their lunch time and breaks during times in which the
company is not as busy, and during a time when another employee is there
to cover your position while you are gone.

·​ E​ mployees have three 20 minute breaks they can take at their leisure,
but they cannot have no more than three of these breaks.
·​ E​ mployees cannot leave the facility while they are taking their breaks,
but they can go outside to take a smoking break.
·​ ​Employees are given a 45 minute lunch period they can put in their
schedule that bests suits them.
·​ A​ t this point employees are allowed to leave the facility to get their
lunch, but its highly advised you bring your own lunch.

Sexual Harassment Policies

Sexual harassment policies are required to protect
employees from harassment. House of Cars will operate a zero
tolerance policy for any form of sexual harassment in the
workplace, treat all incidents seriously and investigate all
accusations of sexual harassment. Any person found to have
sexually harassed another will face disciplinary action. All
complaints of sexual harassment will be taken seriously and
treated with respect and in confidence.

- No repeated and/or unwanted social invitations for dates or
physical intimacy.

- No physical violence, which includes sexual assault.
- Employees can not send sexual messages to other

employees (by phone or by email) during work.
- No display of sexually explicit or other material.
- No sexual comments, stories, and jokes should be made

towards other employees.

Policy Disclaimer

Attention all employees!

All policies listed in the House of Cars employee handbook are
subject to be changed or edited at some point in time. If and
when any revisions are made to the employee handbook, all
employees will be notified of the change and when it will go into
effect.

If you have any questions or comments regarding the employee
handbook or policy disclaimer, please contact the human
resources department at ​[email protected]​ or
770-981-1982.

Please sign your name below if you understand the disclaimer
that policies are subject to change.

X_________________________ Date:____/____/_______

Company Hierarchy

Holiday Breaks and Regular Store Hours

​House of Cars will be closed all federal holidays including the following:
·​ M​ emorial Day
·​ F​ ourth of July
·​ ​Thanksgiving
·​ ​Christmas Day

·​ R​ egular store hours below. 10:00am – 10:00pm
10:00am – 10:00pm
Monday 10:00am – 10:00pm
Tuesday 10:00am – 10:00pm
Wednesday 10:00am – 10:00pm
Thursday 9:00am – 8:00 pm
Friday 12:00pm – 6:00pm
Saturday
Sunday

Vacation / Sick Days

·​ ​All employees will be provided with 7 days of paid vacation
after an 8 month period of consistent work after being hired.

·​ A​ fter a 12 month period of employment after being hired, all
employees with 14 days of unpaid leave.

·​ ​Employees will have 7 excused sick days each year,
beginning when they are hired.

Payroll Information

·​ A​ payroll information form will be provided to all employees
at the time of being hired.

·​ ​This form must be filled out with information for direct
deposit.

·​ A​ ll employees will be paid by the hour, and they will be
responsible for clocking themselves in and clocking themselves
out each and every work day.

·​ ​Pay dates will be Friday of each week.

Employee Job Description

Clerk

A clerk has many duties to do during work hours. The salary of a clerk at
House of Cars is $17 per hour. Clerks are usually known for encouraging
customers to buy a car. Clerks usually have good social skills to be able to
communicate well with customers. Clerks should know information about what
car they’re selling to the customer. Overall, clerks should have good social skills
to encourage customers to buy cars.

Responsibilities

- Have knowledge about vehicles
- Positive attitude towards customers
- Talking to customers
- Sell cars
- Verifies data, completes state forms, makes disbursement for taxes and

fees, and submits to the state
- Processes new vehicle and pre-owned registrations on dealer’s software

system
- Processes pre-owned vehicle title transfers

Requirements

- High School Diploma
- Complete a Title Clerk Training Course
- Excellent social skills
- No criminal record
- Follow and understand instructions
- Ability to work multiple shifts (if needed)
- Must be able to read the menu
- Experience with customer service

Employee Job Description

Detailer

The car detailer has a very important position that requires much
detail and precision in his/her work. The detailer will be responsible with
making sure each and every vehicle is clean and tidy before each sale. This
position requires the person to be able to efficiently wash and wax a
vehicle before the vehicle is sold to the paying customers.

Responsibilities

- Efficiently wash and wax all vehicles, small and large.
- Cleaning the interior and exterior of the vehicle to meet the standards

of the company and the customer.
- Performing weekly inspections on all cars and keeping accurate

records of the condition in which the car is in.
- Moving and parking vehicles in correct areas among the parking lot.
- Mix cleaning solutions to thoroughly clean the vehicle.
- Operate buffers, steamers, vacuums, hoses, and other equipment.

Requirements

- Must graduate high school with a diploma.
- Valid and up to date state driver’s license with a good driving record.
- Successful completion of an automotive servicing tech or another

automotive servicing training.
- It is preferred that you have previous experience in detailing.
- Availability to work weekends and holidays if needed.
- Attention to detail with good communication skills and interpersonal

skills.
- Ability to meet physical demands including crouching, standing for

long periods of time, walking, and bending.

Employee Job Description

Car Technician

As an automobile technician it is extremely important to ensure that the car
works properly and that there are no faults. This position requires an
extreme amounts of problem solving and a high level of knowledge on how
a vehicle work.

Responsibilities:

- Can complete preventive maintenance such as engine tune-ups and
oil changes.

- Keep equipment available for the use of inspecting and testing.
- Verifies a vehicle’s serviceability by the use of test drives.
- Keeps a record book of a vehicle’s repairs and service.
- Maintains vehicle appearance by cleaning, washing, and painting.

Requirements:

- Eager problem Solver.
- Can work efficiently at a steady pace.
- Can work a lengthy amount of time with little breaks.
- Must be a multi Tasker.
- The entry level education is a Postsecondary non-degree award.

Employee Acknowledgement
Signature Page/Statement

I, ________________________________, (employee’s name)
confirm that I have read the employee handbook of House of
Cars and understand that it is the conduct and behavior expected
of me during work.
Employee’s Name (Print) __________________________

Employee’s Name (Signature) ______________________

Date ____________________

Employer Information

House of Cars

7116 Tara Blvd - Jonesboro, GA 30236
Phone Number: 770-981-1980
Fax Number: 888-698-2158

Email: [email protected]