ARISSTO FAQ

A. ARISSTO COFFEE, TEA, CHOCO AND MILK CAPSULES

QUESTIONS ANSWER

Where is ARISSTO coffee ARISSTO coffee is 100% from Italy. The world’s
originated? capital of coffee. Why Italy? It is the sacred
place of coffee. People says, “if you want to
taste the best coffee in the world, come to
Italy”.

We are bringing the best coffee in the world
directly to your doorstep.

Is there any significant Of course, ARISSTO coffee capsules contains
difference between ARISSTO 100% pure coffee whereas most of pre-mixed or
coffee capsules and pre-mixed 3 in 1 have less coffee content. On top of that, it
or 3-in-1 coffee? has high content of sugar and creamer which is
not good for health.

In addition to the above, it is proven clinically
that drinking pure coffee contributes to health
benefits.

I choose the pre-mixed or 3 in 1 It only takes less that 40 seconds to prepare a
because it is faster for me to premium cup of coffee with ARISSTO capsule
prepare my coffee or tea. Does coffee machine. It is super easy to use, even a
ARISSTO takes long time to child can operate the machine.
prepare?
Moreover, it is much healthier to drink 100% pure
coffee compared to pre-mixed or 3 in 1 coffee.

I am not a fan of coffee, does Yes. ARISSTO does not only offers coffee, we
ARISSTO has anything other have wide range of tea and Choco capsules.
than coffee? We too have milk capsule that goes along well
with our coffee, tea or Choco

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Premium Coffee? What does Coffee that is made from high quality beans
that mean? whether it is Arabica or Robusta without any
preservatives or chemical added can be
considered as ‘premium coffee’. Normally, it
requires a Barista to prepare a good cup of
premium coffee

However, with ARISSTO, no Barista is need to
prepare premium cups of coffee. Only one
touch of a button, a premium cup of coffee is
ready to be enjoyed.

There are so many types of Of course! Each of ARISSTO coffee capsules has
ARISSTO capsules with different its characteristic and taste. All of our coffee
colours. Is there any capsules are blends of Arabica and Robusta
difference? beans. However, the composition of each types
of beans are different in each capsule.

There will be coffee capsule that will suit to your
taste and preferences. If not, try to mix it with
our milk capsules or add a little bit of brown
sugar.

Are ARISSTO coffee, tea, choco Of course! Our coffee, tea and bread are
and milk Halal? certified Halal and recognized by JAKIM. You
can browse JAKIM Halal website for more
information www.halal.gov.my

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B. CAPSULE TECHNOLOGY

QUESTIONS ANSWER

What is capsule technology? Capsule technology is a new technology in
brewing coffee using capsules. Coffee is
grinded, roasted and capsuled. This ensures that
coffee is fresh every cup we brew. Our coffee is
100% pure coffee without any additives or
preservatives.

The capsule technology brews coffee by using
high pressured steam water and extract the
coffee flavours from the capsules. You will be
guaranteed fresh and consistent coffee at
every press of the button. It is super easy to
operate, even a child can brew a 5 star hotel
premium grade coffee!

Is it a new technology? Yes, it is the new technology in brewing coffee
by using capsules. However, capsule coffee
technology has been used widely in Europe and
America for the last 20 years. Only recently, this
technology made its way to Asia.

We are proud to be the most innovative
company bringing premium quality 5 star hotel
grade coffee at low price in Malaysia

Is it safe to use capsule coffee? Yes. It is safe to use capsule coffee. Our
capsule casing thermal stability material PP
(Polypropylene) , food grade and recyclable,
is widely used in European country in this
industry. On the other hand, the packaging
material is compliance to EC (European
Community) regulation.

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C, ARISSTO RM 1 HOME PLAN

QUESTIONS ANSWER

Is ARISSTO RM 1 Coffee Plan Yes, it is real. Not a scam
with monthly fee RM 1 real?
Not a scam? All you need to do is register as ARISSTO member
to enjoy free usage of ARISSTO Coffee Capsule
Machine for only RM 1 per month. All is required
is for you to subscribe a minimum of 10 capsules
monthly. We have attractive plans you can
choose from which will definitely suits your
requirement.

With ARISSTO, you can enjoy a premium quality
5 star hotel grade at lowest price.

Why ARISSTO plan is the best in Firstly, you do not have to purchase any
the market? machine. You have saved hundreds if not
thousands of Ringgit.

Secondly, there are no contract binding to your
subscription. You can cancel anytime

Thirdly, ARISSTO is offering packages for you to
enjoy premium coffee, tea, Choco or bread with
prices as low as RM 1 per capsule.

Fourthly, with ARISSTO you can now be able to
stop consuming pre-mixed or 3 in 1 coffee and
live a healthy lifestyle.

If I want to become member of All ARISSTO need is a valid debit or credit card
ARISSTO and use the machine to register as member of ARISSTO. It is super easy
for RM 1 per month, do I need to register as member of ARISSTO. No hassle, no
to provided documents for document or even a guarantor.
approval?

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How many plans ARISSTO To become member of ARISSTO, you can choose
offers? between Basic or VIP plan. You can click this
section to learn more about our plans.

For Gold Plan
• Monthly Fee – RM 1
• Registration Fee – RM 30
• Refundable Deposit – RM 100
• Capsule Price – from RM 2.30 – RM 2.90
• Minimum Commitment – 10 capsules
• Welcome Gift – Free ARISSTO Tea capsules
worth RM30

For VIP Plan
• Monthly Fee – RM 1
• Registration Fee – RM 30
• Refundable Deposit – RM 200
• Capsule Price – from RM 1.00 – RM 2.60
• Minimum Commitment – 10 capsules
• Welcome Gift – Free ARISSTO Tea capsules
worth RM30

What packages ARISSTO offers? ARISSTO offers a wide range of plans for members
to select.

Gold Plan

• 1 Box Package – RM 29 per package
(selection of 10 coffee, tea or choco
capsules)

• 2 Box Package – RM 46 per package
(selection of 20 coffee, tea or choco
capsules)

• 4 Box Package – RM 52 per package
(selection of 40 coffee, tea or choco
capsules)

Gold Plan : Purchase with Purchase

• 1 box of any ARISSTO capsule or 1 pack of
ARISSTO Premium Bread @ RM 13 per
package

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VIP Plan

• 1 Box Package – RM 26 per package
(selection of 10 coffee, tea or choco
capsules)

• 2 Box Package – RM 38 per package
(selection of 20 coffee, tea or choco
capsules)

• 4 Box Package – RM 40 per package
(selection of 40 coffee, tea or choco
capsules)

VIP Plan : Purchase with Purchase

• 1 box of any ARISSTO capsule or 1 pack of
ARISSTO Premium Bread @ RM 10 per
package

Can I purchase ARISSTO Bakery Yes, you can opt to Purchase with Purchase

range in PWP options? (PWP) for our bread series.

For GOLD Plan from RM 2.60 – RM 3.80 per pack
For VIP Plan from RM 2.00 – RM 3.20 per pack

What is PWP Premium Bread For Gold Plan – RM 2.60 per pack of 2 items
Classic Series Pack? For VIP Plan – RM 2.00 per pack of 2 items

You can choose from Butter croissant, Raspberry
croissant, Raspberry Bloom, Charcoal Bloom,
Focaccia Roll, Artisan Baguette.

What is PWP Premium Bread For Gold Plan – RM 3.00 per pack of 2 items
Signature Series Pack? For VIP Plan – RM 2.40 per pack of 2 items

You can choose from Butter Lava croissant,
Sugar Glazed croissant, Golden Cake.

What is PWP Premium Bread For Gold Plan – RM 3.80 per pack of 2 items
Special Series Pack? For VIP Plan – RM 3.20 per pack of 2 items

You can choose Black Gold croissant
(Chocolate Lava)

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How many PWP package I can You can purchase up to the maximum of 10

purchase? packages for every PWP

Is the deposit refundable? Yes, the deposit is fully refundable if you
discontinue your membership with ARISSTO.

Is it true that ARISSTO has no Yes. If you join ARISSTO as a member, you will
subscription contract? not be bind by any tenure contract. You can
cancel your subscription anytime. However, you
can cancel within 30 days before the next
subscription charging. Once the machine has
been returned in good condition, the deposit
will be refunded to you within 45 working days.

What is the mode of payment ARISSTO auto debits your registered card
for ARISSTO subscription? monthly either on the 5th, 15th or 25th of every
month. It is super easy, you do not have to worry
about your capsule supplies. It will be delivered
directly to your doorsteps.

Are there any hidden charges There are no hidden charges! You are only
being a member of ARISSTO? required to pay the registration fee, deposit,
capsule package of choice, monthly fee and
delivery charges. No hidden charges or
whatsoever.

Do I have to purchase ARISSTO No. Unlike any other coffee capsule brand in the
Capsule Coffee machine? market, you have to purchase their capsule
machine in order for you to enjoy their coffee.
Their machines are not cheap either, it can cost
you thousands of Ringgit.

With ARISSTO, you are not required to purchase
the machine. For only RM 1 per month, you can
use our capsule coffee machine for free as long
as you want.

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If I want to purchase the Why would you want to purchase when you
machine, is it allowable? can use for only RM 1 per month. Furthermore,
as long as you a member of ARISSTO the
machine will be maintained by ARISSTO.
Therefore, you need not to worry about
warranty or repairs.

How many boxes of ARISSTO For GOLD Home Plan Member, you will receive
Tea I will get as Free Gift? one (1) box of ARISSTO and for VIP Home Plan
Member, you will receive three (3) box ARISSTO
tea

What flavour of ARISSTO Tea I For GOLD Home Plan Member, you will receive
will get as free gift? one (1) box of KING and for VIP Home Plan
Member, you will receive one (1) KING, one (1)
EARL and one (1) PRINCE

I would like to subscribe the You are not able to mix the flavour as our
Package A (10 capsules). Can I flavours are packed in a box of 10 capsules.
mix the flavour? Therefore, you can select the best capsules for
you.

If I take the Package B or Yes, you can mix between capsule and bread.
Package C, can I mix capsules Example, Package B you can mix 10 capsules +
and bread? 10 preferred items or Package C, you can mix
20 capsules + 20 preferred items. On top of that,
you can further add on your requirement in the
PWP options.

If this month, I signed up for Yes, of course. All you need to do is to log in to
Package A and I want to your Member Portal at www.arissto.com You
change to Package B in the need to log in via your email address as ID and
following month. Is it possible? mobile phone number as password.

You can make the changes to any package of
your choice in the CAPSULE SUBSCRIPTION
section 14 days before your next subscription
payment

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How many PWP package I can You can purchase up to maximum of 10
purchase every month? packages every month. You can select any
capsules and bread of your choice.

If I subscribe to a package Yes, you can purchase PWP in that particular
without selecting PWP, will I be month via member portal to the maximum of 10
entitled to purchase PWP if I packages of PWP.
want to in that month?

If I subscribe to a package and No, each member only entitled to maximum of
I selected maximum number of 10 PWP packages every month. Over and
PWP, if I want to top up my above order, will be based on your package
capsules in that particular price.
month, will I be able to get PWP
price?

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D. CAPSULE COFFEE MACHINE

QUESTIONS ANSWER

Is it complicated to use ARISSTO No. It is super-easy to operate ARISSTO Capsule

Capsule Coffee Machine? Coffee machine. All you need to do is :

1) Switch on the machine

2) Wait for the machine to warm up, the
buttons will be blinking for 30 seconds

3) “BEEP’ sound will tell you that the
machine is ready

4) Pour filtered water in the tank at the back
of the machine

5) Open up the lever, insert coffee capsules
and close it. Press either small button for
Espresso or big button for Long Black

6) Within 30 seconds, a premium quality
freshly brewed coffee is ready for you!

Is ARISSTO Capsule Coffee Not at all! ARISSTO Capsule Coffee Machine
Machine heavy? weighs only 3.5 kg and it is portable. You can
bring it everywhere you go provided there is
How to maintain or service power supply (13 Amp).
ARISSTO Coffee Capsule
Machine? You can ‘Balik Kampung’ with ARISSTO!

It is super easy to maintain and clean ARISSTO
Capsule Coffee Machine. All you need to do is
flushing the machine without capsule. It will
clean the valves and pipe from coffee or tea
residue. It is recommended for you to flush
before and after use.

No servicing is required. Should the machine
non-function, do contact our Customer Care
and we will replace it for you

Customer care : http://m.me/arisstosupport
ARISSTO Customer Careline
1800- 88 – 2399

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E. Order & Delivery

QUESTIONS ANSWER

Do I need to pay delivery Yes, we will send the capsules direct to your
charges for my capsules doorstep. It will save you time and money, you
delivery? no longer need to worry about your capsule
supplies

For West Malaysia
1 – 5 boxes : RM 5
6 – 15 boxes : RM 10
16 – 30 boxes : RM 20

For East Malaysia
1 – 5 boxes : RM 10
6 – 15 boxes : RM 20
16 – 30 boxes : RM 30

Are you engaging reputable Yes, ARISSTO never compromises on quality
delivery company? therefore, we engage prominent delivery
company to serve our customers. Currently, we
are working with DHL, an international courier
company.

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F. SERVICE AND GUARANTEE

QUESTIONS ANSWER

What is the service warranty As long as you are a member of ARISSTO, the
terms for the capsule machine? machine will be taken care by ARISSTO. No
longer need to worry about repairs or servicing.
ARISSTO will replace one-2-one should your
machine breaks down

How about the capsules? ARISSTO guarantees full refund if you are not
satisfied with our coffe, tea, choco or milk. We
set a high standard for all of our capsules so that
our members can enjoy premium quality coffee
or tea at low price

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G. MISCELLANEOUS

QUESTIONS ANSWER

Is ARISSTO a foreign company? No, ARISSTO is Malaysian company wholly
owned by NEP Holdings (M) Sdn Bhd. We have
been in business since 1997 and our
headquarter is in Seri Kembangan, Selangor. We
have branches throughout Malaysia namely
Penang, Johor Bahru, Kuantan, Ipoh, Melaka,
Batu Pahat, Muar, Putrajaya, Kota Bharu,
Kuching, Kota Kinabalu and Klang

I live in Penang, how to It doesn’t matter where you are in Malaysia.
become member of ARISSTO? ARISSTO is able to serve you anywhere, anytime.

We deliver the capsules and machine directly to
your doorstep. No hassle for you to go out finding
your premium coffee, tea or bread.

It is convenient. Save time, save cost, save
money

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