The words you are searching are inside this book. To get more targeted content, please make full-text search by clicking here.

A brief look at the history, services, and community involvement of Master Service Companies.

Discover the best professional documents and content resources in AnyFlip Document Base.
Search
Published by johng, 2016-09-14 16:33:59

Why We Are the Best Choice

A brief look at the history, services, and community involvement of Master Service Companies.

WHY WE ARE
THE BEST CHOICE
FOR YOUR HOME.

MasterDry.com 865.622.3165

WHO WE ARE

Master Service Companies is an industry leader,
and it all starts with our owner, Josh Smith.

Built on Integrity & Trust

Master Service Companies was built on the core values of integrity
and trust. Embodied by our owner and CEO, Josh Smith, these values
have shaped us as a company and influence our commitment to our
customers. We believe that a successful business is one that is built
upon these values, and we take pride in how they shine through our
work.

Our Mission: “Do the Right Thing”

Although short and simple, Master Service Companies’ mission
statement, “Do The Right Thing”, sums up how we desire and strive
to do business. Along with our strong values, our mission statement
confirms our commitment to our work, customers, and community.

OUR “To be a unique service company
WHY that radically serves our community.”

Josh Smith,

Owner, and family

Josh Smith is an active member of his local church and community, and he gives
much of his time to overseas mission projects. Unlike many business owners,
Josh is always available for a call from customers. As a result of Josh’s commit-
ment to serving his customers and our mission, Master Service Companies has
become the #1 home improvement company in East Tennessee.

To meet the rest of our team, go to MasterDry.com and click on
“Meet the Team” in the “Our Company” section!

MEMBERSHIP
AND AFFILIATIONS

Integrity matters to us...Does it to you?

Member of National Association Member of Home Builders Member of Better Business
Bureau of East Tennessee
of Home Builders Association of Greater Knoxville

Knoxville Chamber Certified Installer of CleanSpace; Authorized Dealer of
Member Crawl Space Encapsulation System Basement Systems

Farragut, West Knox Chamber See us on the Bob Vila Show
of Commerce Member at BobVila.com, as well as
Ron Hazelton’s House Calls
Licensed General
Contractor Bonded and
Insured

AWARDS

What sets us apart?

A+ Better Business Bureau A+ Rating

2010 - 2015

Angie’s List Super Service Award

2011 - 2015

BBB Better Business Bureau Complaint Free Year

COMPLAINT 2011 - 2015
FREE YEAR

The Pinnacle HomeAdvisor
Small Business Awards
Excellence Award
The Pinnacle
2014 Mid-Size Business
Excellence Award

2016

COMMUNITY
INVOLVEMENT

Master Service Companies Gives Back! As our “One Community”
value states, one of our goals in business is to make an impact in our
community by serving and giving of our time, talents, and resources.

Big Brothers Big Sisters

Master Services Companies helped Big Brothers
Big Sisters of East Tennessee relocate to their
new building in spring of 2016.

Big Brothers Big Sisters is an organization that
aims to help children understand their potential
and the importance of building their futures.
They help local volunteers build a personal
relationship with a child so they can be
someone they can look up to.

Volunteer Ministry Center

Master Service Companies serves our
“neighbors” who participate in the Volunteer
Ministry Center’s programming and classes. We
provide, cook, and serve food for this wonderful
organization.

The Volunteer Ministry Center provides services
and supportive housing to the homeless in the
Knoxville, TN area.

Master Service Companies gives back to our community!

Golf Tornament Sponsorships to support
Local Non-profits

Mobile Meal Deliveries, Love
Kitchen, and Fish Pantry

Knoxville Leadership Foundation Outings Shoot for a Cure, Supporting
Susan G. Komen

ONE An advocate for our
COMMUNITY community, returning the
blessings we’ve been given.

11

CAUTION: BEWARE WHEN YOU
HEAR CONTRACTORS SAY...

“Our products are better than Master Dry’s.”

We have found that most of our competitors spend more time talking about our products and

our company than they do their own. That’s because we are the only company that has over 27

patented products that are exclusive to us. After researching our competitors, we are confident

that you will see we are head and shoulders above the rest!



“We can do your job right away.”
We are the largest waterproofing and foundation repair company in this area and employ
almost three times as many people as our closest competitor. The volume of work that we do
allows us to have the most professionally trained and experienced workers in the industry.
Your problem likely developed over time, so it is definitely worth waiting a few extra days to
have the most qualified and trained company complete your project.

“We provide a lifetime warranty with our work.”
Everyone knows that a warranty is only as good as the company standing behind it, but
sometimes it is easy to be fooled. Our warranty is backed not only by us but also by Basement
Systems International, which has over 400 dealers nationwide. This gives you peace of mind,
knowing that our warranty is backed even if we go out of business.

“We can do it cheaper because we’re smaller.”
Just because a company is smaller doesn’t mean they can do it cheaper. We have found that
due to the large amount of work our company does, we are able to buy materials in bulk, which
allows us to pass that savings on to our customers. We are also better able to train and equip
our staff to complete jobs much more efficiently than our smaller competitors.

“A neighbor used Master Dry, and I
talked to them since I was looking for
a contractor. They had nothing but good
things to say about Master Dry and their
personnel. Hard to find that in today’s world
and I was not disappointed.” Doug L | Clinton, TN

PRICE MATCH The Price Match Guarantee
GUARANTEE ensures that the total
price of your project is the
Dear Valued Customer, lowest price available for
We are so sure of our price and products that we give you 30 days (or until your job starts, the work specified in your
whichever is shorter) to obtain additional estimates for your project and compare our price, agreement.
products and company to others. We work very hard to show you the quality and integrity of
our company by sending you a packet even before we come out, providing you with our If a contractor registered
Better Business Bureau info and the names and numbers of several customers that you can with the BBB offers the
contact along with copies of our licenses and insurance. We and our many customers, who same standard of materials,
have done the research, believe Master Service Companies is the best company to take care quality, and work of equal
of your waterproofing and structural needs. specifications within 30
days of receiving your
To receive a refund of the difference, all that is required is a copy of the competitor's proposal proposal for less than
outlining the work they are estimating along with proof of their Tennessee contractor’s our proposed price, our
license (if the job is in Tennessee) and proof of general liability & worker’s compensation company will match their
insurance (all which are easy to provide). These things must be presented to a Master Service price.
Companies representative before the job is started. If terms are met as stated above, the
difference of the matched amount will be subtracted from final payment upon completion of “You can have the quality
your project. and experience that Master
Service Companies brings,
Thank you very much for your business. As the owner, I assure you that you will be very and the best price too!”
happy with your choice!
– Josh Smith | Owner
Joshua J. Smith
Master Service Companies - Price Match Guarantee Program

Date of Appointment:
Signature of Customer:
Master Dry Representative:

WHAT OUR
CUSTOMERS SAY

“I was impressed with Master Dry in that they “This is the most professional company top to
seemed to offer hope for all solutions to my bottom that I have ever dealt with. I cannot speak
basement flooding after many others had said highly enough about the crew that installed my
nothing could be done. They effectively provided waterproofing system. They were professional,
what I feel is the best solution to my problem!” courteous, very hard working and most of all,
Alan S | Knoxville, TN they seemed proud of their work and treated the
job site as if it were their own home. They even
“The inspector was here to help, not just sell cleaned and hauled away trash that was not their
their items. He was very nice and he knew his job responsibility to dispose of!”
well. He was even able to help us with the bank James T | Crossville, TN
information. When he was talking to us, he was like
a family member telling us what was wrong.” “The ownership of Master Dry should take great
Ken & Melissa M | Bristol, TN pride in their business model. Your outstanding
hiring and training practices are obvious in every
“The Master Dry Team was absolutely the best crew employee I met. The pride that they showed
I’ve ever had work on my home! The team worked working for Master Dry and their genuine desire for
hard, were very professional and very considerate. complete customer satisfaction is truly remarkable
They even removed their dirty shoes when going in today’s environment. And I still expect the same
into the upstairs areas. I have more work planned in level of quality of the days gone by and you guys
the future and I will definitely be calling Master Dry! are accomplishing this. Your current policies are
I can tell the difference already! The house feels and working... Please don’t change a thing.”
smells cleaner and drier already!” Gerald P | Knoxville, TN
Joyce W | Roane Mountain, TN

ONE Providing WOW service to
EXPERIENCE every customer, every time.

The Industry Standard

Master Service Companies is here for the long haul. As a top dealer
in our expansive international dealer network, we realize our success
would never be possible without those we serve.
That is why we are committed to serving our customers and our
community in such a radical way.

Dealer Locations

Realtors, Engineers, & Inspectors

Who should YOU trust? Trust the professionals who have trusted us with
their own customers and put their own reputations in our hands.

REALTORS
“The level of excellence shown by the Master Dry staff is
unmatched. If my home had foundation or water issues, the only
company I would trust to take care of these issues is Master Dry. I
recommend Master Dry to all of my customers, and I always will.”
Frank Goswitz | RE/MAX

ENGINEERS

“Corum Engineering has had numerous Corum clients utilize
Master Dry to address and repair their damaged foundations.
Master Dry has always been professional, treating our clients fairly
and with respect. Master Dry protection continues after the work
is done - with their lifetime, transferable warranty. It is important
to Corum Engineering that our clients receive the same treatment
that we would expect for our own houses.”
Ronald R Corum | Corum Engineering

HOME INSPECTORS

“Having been a professional home inspector since 1989, I have
seen many crawl spaces and basements with moisture problems.
I have found that Master Dry has solved these issues in a
competent and professional manner, and I’m confident that
Master Dry will take care of my clients’ needs when I refer them.”
Jack Feldmann | President, Clayton Inspection Service, Inc

PRODUCTION

Master Service Companies’ professionalism goes
well beyond our customer service, inspectors, and
management; it carries through to our production
team as well.

This team is responsible for making sure that we deliver
on the promises that we make to our customers.

OUR ENTIRE PRODUCTION TEAM:
• Attends weekly training sessions
• Participates in regular drug screens
• Wears a uniform with company logo for your security and reassurance
• Arrives on time in a branded company truck
• Respects you and your property by being smoke free on the job

“I wish your installers were my “The crew worked like a “Installation crew was fast, very
family and they lived next door.” well-oiled machine.” pleasant and respectful.”

Rebecca B | Knoxville, TN Ray B | Clinton, TN Jack C | London, KY

ONE Valued individuals, unified as a
TEAM family, and empowered to
be extraordinary.

WE TAKE TRAINING
SERIOUSLY.

Josh Smith and the team at Master Service Companies speak to and train
hundreds of Engineers, Home Inspectors and Real Estate Agents offering
them continuing education in the areas of foundation repair, basement
and crawl space waterproofing, and concrete repair.

ONE Relentless in our pursuit of
PASSION constant improvement.

9

GUARANTEES

SYSTEM WARRANTY
When Master Service Companies installs a system in your home,
you will receive a copy of the system warranty before the work
begins.

100% SATISFACTION GUARANTEE
We guarantee that we will perform all of our work to the standard
stated on your proposal. If for any reason you are displeased with
any of our services, we have full-time Quality Assurance Managers
on staff that are just a phone call away. They can be reached at
(865) 622-3165.

CUSTOMER RESPECT GUARANTEE
Our technicians will not use tobacco products or profanity while
on your property. They will courteously address any questions or
concerns and treat you and your family with respect. All of our
employees are upstanding citizens with the legal right to work in
the United States.

ARE WE PERFECT?
No. But every day, every person at our company is striving to
be excellent at what we do in order to serve you. You are the
most important person in our careers and we never forget it. Our
business was built with YOU in mind.

“The Master Dry Team was
absolutely the best crew I’ve
ever had work on my home!”
Joyce W | Roane Mountain, TN

OUR SERVICES

Our divisions of Master Dry and Master Concrete Services
can find a solution for all of your home repair needs.

BASEMENT
WATERPROOFING

PROBLEMS WITH:
Leaking Floors & Walls
Poor Drainage
Mold Issues

FOUNDATION
REPAIR

PROBLEMS WITH:
Fractured Brick
Sagging Floors
Cracked Interior Walls

CRAWL SPACE
ENCAPSULATION

PROBLEMS WITH:
Damp Walls
Mold Growth
Fallen Insulation

CONCRETE
LIFTING

PROBLEMS WITH:
Sunken Driveways
Uneven Sidewalks
Settling Porches
Sinking Pool Decks

OUR COMMERCIAL WORK

WORKING WITH

Architects | Engineers | Tennessee Department of Transportation |
General Contractors | Municipalities | Nuclear Facilities

TDOT | I-24 Bridge Abutment Concrete Lifting

BEFORE AFTER

EXPERTS IN

Basement Waterproofing
Foundation Repair

Crawl Space Encapsulation
Concrete Lifting
Mold Mitigation
Electrical Services

ONE TEAM ONE PASSION ONE EXPERIENCE ONE COMMUNITY

Valued individuals Relentless in our Providing WOW service An advocate for our
unified as a family and pursuit of constant to every customer, community, returning
every time.
empowered to be improvement. the blessings we’ve
extraordinary. been given.

Office: 865.622.3165 | Toll Free: 866.644.9865 | MasterDry.com


Click to View FlipBook Version
Previous Book
2016 Galaxy Gem Collection
Next Book
ULTIMATE COMBAT new