asking how they’d like to be recognized, 122–124 conversations to improve your team’s well-being, 22–24, 27 exercise on being grateful to others, 130–131 helping your team discover what makes them fulfilled, 21–22 how engaged employees impact, 159 how your presence impacts your, 160–161 optimizing for productivity, 52–53, 57 promoting culture of open communication in, 106–109 recognizing team performance, 126–127, 132 technology and weak relationships in, 101–102 when to use technology to communicate with, 103–104 workplace loneliness and commitment to, xvi–xvii team success, diverse ideas and, 80 teamwork, hiring and, 140 technology boundaries for use at work, 21 digital distractions, xiv–xv, 29, 30–32, 34–35, 57 as divisive force, xiii effect on empathy, 180–183 impact on workplace, xiv inhibition of diverse ideas and, 84–86, 97 loneliness and, xvii–xviii managing remote workers and, 176 overreliance on for collaboration, 102–103 penetration rate of, xiv shared learning and, 63 social isolation and, 3, 4 stopping from derailing own fulfillment, 18–20 using for hiring, 135–136 using to build better connection in life, xix using to drive human interactions, 105–106 using to foster relationships, 224 using to increase productivity, 32–33 warning about from technology leaders, 221–222 when to use to communicate with your team, 103–104 younger workers and use of, 98 technology addiction, xv
telecommuting. See remote work Tesla, 189–190 text messages as distraction, 29, 32 thinking time, creativity and, 49 Thompson, Derek, 12 thoughtfulness, managing diversity and recognizing, 90–91 time maximum productivity and time of day and day of week, 43 optimizing for productivity, 54–55 Time magazine 2017 Person of the Year, 198 to-do list, 33 sample, 108–109 sharing with team, 107–109 Towers Perrin, 159 training another employee, shared learning and, 67–68 training plans creating formal, 69–70 improving the employee experience and, 219 transformational leadership, 162–164 empathy and, 195 transparency, modeling, 171 travel creativity and, 50 supporting employee motivation and interests and, 218 Trivedi, Amit, 95, 196 trust engagement and building, 161 establishing and maintaining, 168–169 in-person communication and building, 106 tip for earning employees’, 169 Turkle, Sherry, 180 turnover, shared learning and reduced, 66 Twenge, Jean M., 186 Twitter, 164 Unger, Sarah, 52, 215
Vachon, Katie, 31, 122 Vaillant, George, xvi values, fulfillment and, 15–16, 18 van Rossum, Guido, 163–164 videoconferencing, xiv, 33 shared learning and, 59, 63 video interviews, 135, 138–139 assessing likability in, 139–140 Violette, Sam, 12, 53–54, 194 Virgin Pulse studies on automation, 222 on effects of remote work on engagement, 157 Global Work Connectivity Study, 7 on hiring procedures, 138 on work friends, xvii virtual praise, 122 virtual “watercooler,” 33 Volkswagen, corporate culture at, 81 vulnerability, empathy and, 200–201, 202 walking meetings, creativity and, 49 Weddle, Lindsay, 217–218 Weiner, Jeff, 163 Weinstein, Harvey, 198 Welch, Jack, 160 well-being effect of social media on, 4–6 engagement and better, 7–9 income and, 9–10 using conversations to improve team’s, 22–24, 27 See also fulfillment well-being programs in workplace, 8–9 wellness programs, encouraging employees to participate in, 14 Wells Fargo Bank, 185 Weng, Kwong, 192 women in the workforce, 79 work
connecting purpose to, 166–167 prioritizing, 51 work breaks, maximum productivity and, 43, 53–54 Work Connectivity Index (WCI) assessment, xxi–xxii work culture, hiring for personality to promote, 140–141 Workday, 211 work environment, optimizing for productivity, 50–51 work-life balance happy employees and, 165 myth of, 25 work-life integration, 24–27 secrets to greater, 26–27 workload, optimizing for productivity, 51 workplace comparing present and past, 100 impact of #MeToo movement on, 199 impact of technologies on, xiv promoting diverse ideas in, 92–94 well-being programs in, 8–9 workplace bullying, 184–185 Workplace Bullying Institute, 184 workplace conflicts, 109–114 conflict resolution exercises, 112 empathetic leadership and resolution of, 193, 197 guidelines for resolving, 111 how to reduce, 110–111 how to resolve, 111–112 in-person communication and, 103 managing emotional employee, 112–113 managing older employee, 113–114 “Workplace Empathy Monitor,” 192 workplace loneliness, xvi commitment to team and, xvi–xvii See also social isolation WorldatWork, 123 worldview, technology shaping, 19–20 Worobec, Sam, 55, 91–92, 124, 138–139, 193–194
Wozniak, Steve, 221–222 Wynn, Steve, 198 Yahoo!, 158, 163 Yang, Erin, 211 years of service recognition, 123 York, Kyle, 55 young boss managing older worker, 94–95 younger leadership style, 162–164 younger workers communication preferences of, xvi impact on workforce, 167 lack of friends at work and, 169 loneliness and, 7 what they can teach older workers, 72–73 Zak, Paul, 168 Zakrzewski, Jill, 56, 123, 166 Zaydman, Amanda, 217 Zuckerberg, Mark, 161, 222