Dar Al-Hikmah Library : Annual Report 2016

DAR AL-HIKMAH

ANNUAL REPORT

2016

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CONTENTS

Chief Librarian Message 3
Library Overview 4
Fast Facts 5
Library Resources 6
Our Staff 8
Key Performance Indicator 13
Financial Planning and Management 19
Continuous Improvement for 2016 21
Library Activities 34

Dar Al-Hikmah Library Annual Report is a yearly report published by Dar Al-Hikmah Library, International Islamic University Malaysia.
Covered the activities for year 2016.

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Chief Librarian’s Message

It is with great pleasure that I present the Dar Al-Hikmah Library’s 2016 annual report. This report
highlights the profound and innovative ways that the Library has added value to support the
University and the Library to accomplish its vision and mission.

It has been an exciting and busy year and the Library continues to be well utilized by the IIUM
community. New services and resources have been introduced and the collection has grown
considerably as we progress toward our goal to support teaching and learning activities of the
university.

During this year, we have launched the iHikmah, the knowledge management portal. The portal
will become an enabling tool in the establishment of knowledge sharing in IIUM. Another notable
activity completed this year was the extension of the ISO 9001:2008 practice at all campuses.

Other development of a values statement for the Library which is appended to this report. Many
staff participated in the development of this important document which takes it rightful place
alongside our mission and vision. In closing I would like to thank the IIUM community for their
support of the Library. In particular I would like to acknowledge the staff of all Libraries for their
ongoing commitment to the delivery of high quality services

Follow us on Dar Al-Hikmah Library
Social Media Channels
International Islamic University Malaysia
facebook.com/iiumlibrary P.O Box 10, 50728 Kuala Lumpur
Phone : +603-61964812/4825
twitter.com/LibIIUM Fax : +603-601964855
Email : [email protected]
Website : www.iium.edu.my/lib

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LIBRARY OVERVIEW

THE DAR AL-HIKMAH LIBRARY, INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA

The IIUM University Library has been established in 1983. The Library has five branch libraries located at different
campuses: Dar Al-Hikmah Library (Main Library) at Gombak ; IIUM Kuantan Library at Indera Mahkota Campus, Pahang ;
Centre for Foundation Studies Library at Petaling Jaya ; Centre for Foundation Studies Library at Gambang, Pahang ;
Syed Muhammad Naquib Al-Attas Library at Kuala Lumpur and Islamic Institute Banking and Finance, IIiBF Library. The
main Library is situated at the crossing of all the central services in the university. The main Library is also adjacent to the
student centre, another focal point for students’ activities. The importance of having sufficient space with a conducive
working environment is essential to any type of library. This is especially crucial to academic library where the main focus is
geared towards supporting the learning process of the students.

The Library always demonstrates the continuous commitment and efforts to support the University to accomplish its vision
and mission. This year, the library has launched the iHikmah portal which the library wants to propagate the knowledge
sharing culture among the university community. By having this communities of practice portal, the library will assist the
community to share their knowledge, concern and interest in various topics. Besides that, the Library also involved in
preparing research data by validating & compiling data for MYRA 5. The Institutional Repository (IR) managed by the
Library is the instrumental to the ranking process of the university. The Institutional Repository (IR) will lead to increase the
university’s research output visibility.

We will be exemplary dynamic library for the
attainment of knowledge and wisdom of the
Ummah
To deliver high quality and comprehensive
information resources and services to support
teaching, learning and research.

We promise to be a dynamic partner in
the teaching, learning and research activities
of the university.

Dar Al-Hikmah Library/AR/2016

4

FAST
FACTS

-These figures demonstrate the library statistics in 2016-

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LIBRARY RESOURCES

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No. of Interlibrary
Loan Requests

72% 85.4%

Our Interlibrary loan service Our Interlibrary loan service
recorded 757 requests made recorded 634 were requested
and 584 requests fulfilled made by other institutions and 742
by IIUM users respectively. requested fulfilled.

No. of Library No. of Book No. of Library No. of Online
Entries
Membership Borrowed Website’s Visitor Databases Used

1 003 170 8 707 218 864 238 829 554 945

The library Total new The number The number of The number of
security gate registered of book library website’s online databases
meter reading member in 2016. visitor in 2016.
recorded that borrowed in used in 2016.
there were 2016.
entrees to the
Library.

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No Position Grade TOTAL

1 Chief Librarian VU7 1
2 Senior Deputy Chief Librarian S54 1
3 Senior Deputy Chief Librarian S52 1
4 Deputy Chief Librarian S48 12
5 Senior Librarian S44 29
6 Librarian S41 9
7 Senior Assistant Director N44 1

8 Senior Information System Officer F44 1

9 Office Secretary N32/N27 2
10 Assistant Info. System Officer FA29 2
11 Assistant Engineer JA29 1
12 Senior Library Assistant 79
13 Library Assistant S26/S22 47
14 Senior Computer Technician S19 3
15 Administrative Assistant FT22 21
16 Publishing Assistant 3
17 Operation Assistant N22/19 4
18 Driver N22/19 1

N11 218
H11

TOTAL

As of Dec/2016

Number of Library Staff : Professional and Support Staff

55 163

Professional Support Staff
Staff

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Quality Day Award 2016 Congratulation to Mdm Sarifah
Abdullah for winning the Quality Administration Staff Award,
Professional & Management Group (University Level). Also,
congratulation to IIUM Library for winning the Second Place for
Quality Agency Award (Non-Academic).

WELCOME NEW STAFF...

Badrul Shahri Basri Mohammad Nor Azwan Mamat
Senior Asisstant Director Assistant Indormation System Officer
11/01/2016 08/11/2016

Mohd Nazri Mahwan Noor Sharipah Kamaludin
Senior Computer Technician Administrative Asisstant
01/02/2016 01/02/2016

Mohd Zafri Abdul Karim Siti Aishah Kamaliah Mohamed
Librarian Librarian
03/05/2016 13/06/2016

Habidellah Ramli Nur Aqilah Mustapa
Library Assistant Library Assistant
(Transferred to KLM Pagoh) 13/07/2016
13/07/2016
Nurul Syafikah Rosli
Mohd Zulkifli Abd Mutalib Administrative Assistant
Library Assistant (Transferred to Office of Security
13/07/2016 management)
02/08/2016

SAYING GOOD BYE...

Ruslah Said Norleen Abdul Normala Harun
Library Assistant Senior Librarian Deputy Chief Librarian
31/01/2016 25/05/2016 07/08/2016
Optional Retirement Resigned Retired

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Developing Lifelong Learners:
the Role of the Academic Liaison Librarians

By
Basri Hj. Hassan, Zaharah Abdul Samad

iHIKMAH : Revising and Devising a Classification
IIUM Online Community of Practice Scheme for Islam:

(CoP) Portal the IIUM Library’s Experience

By Sarifah Abdullah By Noraini Mukhtar, Rasyidah Mohd
Daud, Latifah Ramli, Mohamad Ridzuan

Musa and Siti Aidah Rabingan.

Kertas seminar dan pembentangan,
“Gap in subject area expertise in Islamic collection
management in Malaysia: a comparison with MELA

librarians,” Regional Islamic Libraries Seminar
(RELieS2016), 28-29 September 2016, USIM,

Nilai, Malaysia.

By Najibah Abu Bakar

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ACHIEVEMENT OF KEY PERFORMANCE INDICATORS
(KPI) : 2015-2016

1. Customer/Stakeholder Perspectives Strategic Objective C 1
Excellent centre for research and educational
resources imbued with Islamic values

Key Performance Indicator (KPI) Target Achievement Remarks/
Year Source
C 1.1 3
Level of Customers Satisfaction with the 2015-2016 CS Survey
library collection 2015-2016
3.14

Level of customer satisfaction with library collections (CSS –Part 1)

3.15 3.06 3.02 3.03 3.14
3.1 3 3 3 3
3.05
3 Target
2.95 Achievement
2.9

2009/2010 2013/2014
2011/2012

2015/2016

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ACHIEVEMENT OF KEY PERFORMANCE INDICATORS
(KPI) : 2015-2016

1. Customer/Stakeholder Perspectives Strategic Objective P1

Enhance Quality Service Delivery

Key Performance Indicator (KPI) Target Achievement Remarks/
Year Source
P1.1 3
Level of Customers Satisfaction with the 2015-2016 CSS
library services Part 2
3.31

Level of customer satisfaction with library services (CSS –Part II)

3.4 3.17 3.14 3.18 3.31 Target
3.3 3 3 3 3 Achievement
3.2 2015/2016
3.1 15

3
2.9
2.8

2009/2010 2011/2012

2013/2014

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ACHIEVEMENT OF KEY PERFORMANCE INDICATORS
(KPI) : 2015-2016

1. Customer/Stakeholder Perspectives Strategic Objective P1
P 2 . Enhance Quality Flexible Learning
Environment

Key Performance Indicator (KPI) Target Achievement Remarks/
Year Source
P1.1 3
Level of Customers Satisfaction with the 2015-2016 CSS
library facilities Part 3
3.21

Level of customer satisfaction with library facilities (CSS –Part III)

3.25 3.15 3.18 3.21
3.2
3.15 3.16
3.1
3.05 33 3 Target
3 Achievement
2.95 3
2.9
2.85

2009/2010 2013/2014
2011/2012

2015/2016

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ACHIEVEMENT OF KEY PERFORMANCE INDICATORS
(KPI) : 2015-2016

1. Customer/Stakeholder Perspectives Strategic Objective L.2

Strengthen Management Internal Process

Achievement

Key Performance Target Year Year Year Remarks/
Indicator (KPI) 97% 2014 2015 2016 Sources

L .2.1 99.82% 99.77% 99.96% Analysis of Lib.
Quality Service QOs
Index

100% Quality Service Index
100%
99.82% 99.77% 99.96%
99%
99% 97% 97% 97% Target
98% Achievement
98%
97%
97%
96%
96%

2014 2015 2016

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ACHIEVEMENT OF KEY PERFORMANCE INDICATORS

(KPI) : 2015-2016

1. Customer/Stakeholder Perspectives Key Projects 2016
1. iHikmah : Community of Practices (COP)
2. IIUM Institutional Repository (IREP) Enhancement
3. Information Literacy Skill class (under Credited

Leadership and Virtue – CLAV)
4. Remote access through EZ Proxy
5. Discovery system (Worldcat)
6. Payment of fees and fines through Bank Muamalat

e-payment system
7. Counter & Bookdrop for Users with Special Needs
8. Library Newsletter / e-bulletin
9. Vendor Rating System (VRS)

Key Performance Achievement Remarks/
Indicator (KPI) Sources
Target Year Year Year
L 1.2 2 2014 2015 2016 Plans for
No. of projects for Improvement
environmental 469
enhancement and 2017
service improvement

No. of projects for environmental enhancement and service improvement

4 6 9 Target
2 2 2

2014 2015 2016 Achievement
2 2 2
Target
Achievement 4 6 9

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Achievement

Key Performance Target Year Year Year Remarks/
Indicator (KPI) Sources
2014 2015 2016
F. 1 Budget
% of total budget 97% 97.7 99.91 99.59 Analysis
utilization according 94%(2014) % % % 2016
to allocated budget

% of total budget utilization according to budget allocated

99.91 99.59

100 97.7
98 97 97

96 94
94

92

90 2015 2016
2014

Target Achievement 20

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The Library Committee (LC) was set up to play an advisory and advocacy role regarding the Library in
its support of teaching, learning, research and community‐building needs of the University.

The Committee was established for the purpose of:
• To provide a forum for discussing IIUM community’s library and information needs and expectations.
• To review and advise the IIUM Library on its strategic plan, policies and practices relating to the

library resources, services, activities and operations.
• To act as advocates for the Library in university‐wide decision making groups.
• To provide an opportunity to raise and discuss initiatives in the provision of library and information

services.
• To facilitate communication between the Library and the community it serves.

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http://ihikmah.iium.edu.my/v2/

What is available in IIIUMMultiple CONNECT . SHARE . LEARN
What did we achieved?Databases
Connect people to
Limited IIUM’s information at
Access
all the times

Reduce duplication
of works

The IIUM Community Speaks

Is iHikmah easy 69% clear and understable
to use? 72% Sufficient Facilitating Conditions

57% I will use if my peers use iHikmah Who can influence me?
72% I will recommend to my friends
Will I recommend the
use of iHikmah?

Will using iHikmah 67% 71% 77%
will enhance my
performance? Useful in my Increase my chances Found that iHikmah
daily work of achiving things is advantegous
that are important

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Information Literacy Skill Class
(under Credited Leadership and Virtue – CLAV)

Information Literacy Skill 1 (Basic) is designed to expose students to retrieve library resources using OPAC.
Students will also be exposed to basic IT skills, concept of IOT (Internet of Things) as well as writing skills using
MS Word in preparing their assignments or research papers. At the end of the course, students will know the
Library’s services and facilities; understand basic IT skills as well as effectively use MS Word in writing their
assignments.

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The yearly Newsletter was published this year. While the e-Bulletin was published twice a year. Both of
these publication aim to keep the customers informed of the latest library news, programs, resources and

more.

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UALITY DAY

Every year IIUM organized the Quality Day to symbolizes the University’s commitment to
improve the quality of its services. Library was participated in the two-day IIUM Quality
Day 2016 on 17 and 18 March 2016. The Library was wet up n exhibition in conjunction
with the Quality day. Many activities were organized to expose the customers with the
services and facilities that the Library have. Thus, during the Quality Day, Mdm Sarifah
Abdullah won the Quality Administration Staff Award, Professional & Management Group
(University Level). Also, IIUM Library won the Second Place for Quality Agency Award
(Non-Academic).Both of these awards show that library has excelled in performance,
duties and responsibilities.

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MEGATREND WORKSHOP

By : FROST SULLIVANS

Megatrends Workshop was held on 11th May 2016 at Banquet
Hall, Rectory Building, IIUM. This workshop is the collaboration
between IIUM Library and Frost & Sullivan Partnership Services
(GPS). The university has subscribed to Frost & Sullivan Growth
Partnership Services (GPS) since November 2015. As part of
the subscription, the Frost & Sullivan Consultants need to deliver
2 speaking engagements with industry insights to share their
experience & knowledge. This workshop is one of the speaking
engagements.

The world is rapidly changing in the era of
globalization and proliferation of technological
advancement. The higher education sector as creator in
delivering useful knowledge and solutions, like other
industries, continues to be faced with pressures and
changes. The industry is driven by a number of drivers
of change where some of them are disruptive that
demand organizational transformation if success is to
be sustained in the long run. Therefore, the workshop
content is to interpret the six most prevalent Mega
Trends strength, with regards to universities, and spur
the Management Team to explore new ways, ideas and
thoughts for IIUM to navigate the ever changing
landscape of Education globally, and locally in
Malaysia.

Hence, IIUM need to embrace the changes, and identify how IIUM could utilise the Mega Trends to be the
preferred institution in developing the minds of the future generation.

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Dar Al-Hikmah Library organized Client’s Day on 1st & 2nd November 2016. Since 2008, the Dar Al-
Hikmah Library has been conducting its Client’s day to remember, congratulate and express appreciation
to customers.

There are multitude of programmes and activities organized during the Client’s Day.

Awards presentation to Best Library Partners & best Info Hunt Contest
Library Customers Highest Borrower Biblio Aware
Info Hunt Contest
Inspirational Talk by Pak Utih ~ “Men are the sun;
women are the moon”

Everest : Journey to the peak by Mr Azim Afif Test your shelving skills
Institutional Repository Clinic
Jumbo Sale
E-clinic Resource
Library Exhibition
Mini Book Fair
Programme for Students with
Everest : Journey to the peak by Mr Azim Afif Disabilities

2016 Photo Contest

In conjunction with the 2016 Client’s Day, the Dar Al-Hikmah Library has been invited Prof.Dr.
Mohamed Ridza Wahidin, Deputy Rector (Research and Innovation) to launch the iHikmah portal. The
portal will become an enabling tool in the establishment of knowledge sharing in IIUM.

Lauching of iHikmah

“..so the purpose of CoP in IIUM
is actually is to promote knowledge
experience sharing..”

Prof. Dr Mohamed Ridza Wahidin
Deputy Rector (Research and Innovation)
International Islamic University of Malaysia

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1 23

4 56

7 89
Among Programmes under the Library Club Activities
(1) Oh Mudahnya Tajwid
(2-3) Bubur Lambuk
(4) Kem Smart Solat

)(5-6) Motivasi 3S (Smart. Soleh) Sukses

(7-8) The Kids Amazing Race
(9) Colouring Class with Uncle Uneh

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Library Membership Promotion Infohunt & Exhibition during the IIUM
Digital Library Membership Integrity

Library Membership Promotion Library Booth @IIUM Quality Day
was held by pratical students from UiTM 17 & 18 March 2016

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Published by :
Corporate Communication Unit

Dar Al-Hikmah Library/AR/2016