INDEX MINIMUM REQUIREMENTS FOR ORCHID RATING OF TOURIST ...

INDEX

MINIMUM REQUIREMENTS FOR ORCHID RATING OF TOURIST E. STAFF 57
E.1 Mode of Greeting
ACCOMMODATION PREMISES E.2 Language
E.3 Number of Staff
E.4 Citizenship
E.5 Quality of Staff
PAGE

A. CLEANLINES AND HYGIENE STANDARD 51 - 52

A.1 Dustbins

A.2 Sanitary Installation / Toilet

A.3 Health Awareness Message

A.4 Kitchen

A.5 Refuse

A.6 Insect and Vermin Protection

B. BUILDING SAFETY AND GUEST SECURITY 53
B.1 Corridors
B.2 Fire Security and Safety Facilities
B.3 Emergency Power Supply

C. FACILITIES AND SERVICES 54
C.1 Reception Area
C.2 Public Toilet
C.3 Thermal Conditions for Common Areas
C.4 Public Telephone
C.5 Lifts / Elevators
C.6 Front Desk Services
C.7 Taxi Service
C.8 Tourism Information
C.9 First Aid Facilities

D. BEDROOM REQUIREMENTS 55 - 57
D.1 Minimum Size of Bedrooms
D.2 Non – Smoking Room
D.3 Bedroom Furniture
D.4 Bed Linens, Towels
D.5 Bedroom Windows
D.6 Bedroom Doors
D.7 Sound - Proofing for Bedrooms
D.8 Thermal Conditions in Bedrooms
D.9 Bedrooms Communication
D.10 Drinking Water in Bedrooms
D.11 Information MaterialS in Bedrooms
D.12 Kiblat Sign in Bedrooms

MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL

MINIMUM REQUIREMENT FOR
ORCHID RATING OF HOTEL

(Kriteria Minimum Pengelasan Orkid)

ORCHID

MINIMUM REQUIREMENTS FOR
ORCHID RATING OF HOTEL

MINIMUM REQUIREMENTS FOR
ORCHID RATING OF HOTEL

Assessment Marks

Very Good Quality 2.1 - 3
Good 1.1 - 2
Poor 0.1 – 1

Not Provided 0

49

MINIMUM REQUIREMENTS FOR
ORCHID RATING OF HOTEL

NO. CRITERIA NO. OF MAX. POINTS WEIGHTAGE % CALCULATING
QUESTIONS FORMULA

1. Cleanliness and Hygiene Standard 6 18 25% (____ x 25) =
18
2. Building Safety and Guest Security 3 9 25%
(____ x 25) =
3. Facilities and Services 9 27 25% 9

4. Bedroom Requirement 12 36 20% (____ x 25) =
27
5. Staff 5 15 5%
(____ x 20) =
36

(____ x 5) =
15

TOTAL :

100

50

MINIMUM REQUIREMENTS FOR
ORCHID RATING OF HOTEL

A. CLEANLINESS AND HYGIENE STANDARD 1 Orchid 2 Orchid 3 Orchid
CRITERIA
All Categories: 1. All bins must be lined with plastic bag, placed at suitable areas and to be
A. 1 DUSTBINS covered at all times.

2. Encourage usage of separate waste bins with labels for recycling at exit
centre area.

A. 2 SANITARY INSTALLATION / TOILET At least one common bath- At least one common Individual bathroom and toilet

(Minimum size of a toilet and bathroom is 2 square meter.) room and toilet for every 8 bathroom/toilet for every 1 – 7 in every room.

occupants or 2 every 9 – 20 occupants.

occupants.

Separate toilets/bathrooms for

Separate toilets/bathroom for ladies/gentlemen with clear Complete with wash basin,

ladies/gentlemen with clear labels. shower or bath tub and small

labels. pail.

Toiletries are not required.

Toiletries are not required. Towels and basic toiletries are

required.

Advisable to use bio-degradable liquid soap/ shampoo dispenser

Water ladle to be made available.

A. 3 HEALTH AWARENESS MESSAGE All Categories: Healthy lifestyle posters/pamphlets to be displayed.
(e.g. HIV / AIDS posters and pamphlets) Posters/ pamphlets on environmental awareness to be displayed.

Green / Environment Awareness Message

51

MINIMUM REQUIREMENTS FOR
ORCHID RATING OF HOTEL

A. CLEANLINESS AND HYGIENE STANDARD 1 Orchid 2 Orchid 3 Orchid
CRITERIA
All Categories :
A. 4 KITCHEN
Food Prepared must comply with the hygiene requirements of the Health Authorities.
A. 5 REFUSE
Kitchen/pantry must be in accordance with the requirements of Health Authorities.
A. 6 INSECT AND VERMIN PROTECTION
Separate cooking, washing, storage area and utensils for halal and non-halal food.

Food compartments should be labeled accordingly.
All Categories :

All refuse and garbage must be disposed off daily from the room premises – containers and
refuse area to be kept in a sanitary condition.

Encourage usage of separate waste bins (brown/blue/orange) for recycling purposes (Glass /
paper / plastic /aluminium)

All Categories :
Effective protection pest control in all areas of hotel at all time. Encouraged to use ECO–safe or
botanically based pesticides.

52

MINIMUM REQUIREMENTS FOR
ORCHID RATING OF HOTEL

B. BUILDING SAFETY AND GUEST SECURITY 1 Orchid 2 Orchid 3 Orchid
CRITERIA
All Categories :
B. 1 CORRIDORS
B. 2 FIRE SECURITY AND SAFETY FACILITIES Safe, well and clean with adequate corridor precautions (emergency light, exits and directions)

B. 3 EMERGENCY POWER SUPPLY All Categories :

In accordance with local fire – fighting and fire prevention laws – under the Uniform Building By
Laws 1984. Possess the Certificate of Fitness for occupation.

Installation of meters / equipment to monitor and control energy consumption.

All Categories :
Battery lamps/torch lights are made available in the event of power failure.

53

MINIMUM REQUIREMENTS FOR
ORCHID RATING OF HOTEL

C. FACILITIES AND SERVICES 1 Orchid 2 Orchid 3 Orchid
CRITERIA
Proper reception area with at Proper reception area with A comfortable reception
C. 1 RECEPTION AREA least one staff in charge. a suitable main entrance. At area with tables and chairs. A
least one staff in charge. suitable main entrance with at
C. 2 PUBLIC TOILET least one staff in charge.

All Categories :
At least one public toilet near the reception area furnished with wash basin and biodegradable
liquid soap dispenser.

Public toilets for the disabled (OKU) to be made available (In accordance to OKU Act 2007)

C. 3 THERMAL CONDITIONS FOR COMMON AREAS All Categories : Fan provided with good ventilating system.
C. 4 PUBLIC TELEPHONE
All Categories :
C. 5 LIFTS/ ELEVATOR At least one public telephone at the reception area (local calls and operator assisted) or
C. 6 FRONT DESK SERVICES equivalent
C. 7 TAXI SERVICE
C. 8 TOURISM INFORMATION All Categories :
Lift/elevators required for building of 60 feet and above or more than five storeys high.

All Categories :
Guest registration book to be provided attended by at least a staff.

Not Compulsory Not Compulsory Service on call Taxi to be pro-
vided.

Not Compulsory Not Compulsory Tourism brochures and
pamphlets to be provided.

C. 9 FIRST AID FACILITIES All Categories :
Provision of first aid box containing medicine, ointment, bandages etc. (to be replenished, to
observe the validity of the product used and inspected from time to time)

54

MINIMUM REQUIREMENTS FOR
ORCHID RATING OF HOTEL

D. BEDROOM REQUIREMENTS 1 Orchid 2 Orchid 3 Orchid
CRITERIA
All Categories : Minimum Standard requirements Not compulsory – Smoking
D. 1 MINIMUM SIZE OF BEDROOMS Size : 8 sq m Room to be provided.
D. 2 NON - SMOKING ROOM Heights: 2.5 m. 1. Beds with clean linen,
D. 3 BEDROOM FURNITURE
Not Compulsory Not Compulsory blankets, clean pillows
D. 4 BED LINENS, TOWELS and mattresses.
1. Beds with clean linen, 1. Beds with clean linen,
blankets, clean pillows blankets, clean pillows
and mattresses. and mattresses.

2. Waste basket. 2. Waste basket. 2. Waste basket.

3. Hangers/hooks for 3. Hangers/hooks for 3. Cupboard with
Clothes. Clothes. hangers.

4. Elements of Malaysian 4. Night Table. 4. One table with one
Batik and local chair.
(Malaysian) decoration 5. Elements of Malaysian
to be provided Batik and local 5. Elements of
(Malaysian) Malaysian Batik
decoration to be and local (Malaysian)
provided decoration to be
provided

All Categories :
Introducing sheets and towel re-use program to reduce usage of water detergent and energy
consumption.
(To be changed upon guest’s request – for the same guest)

55

MINIMUM REQUIREMENTS FOR
ORCHID RATING OF HOTEL

D. BEDROOM REQUIREMENTS 1 Orchid 2 Orchid 3 Orchid
CRITERIA
All Categories :
D. 5 BEDROOM WINDOWS Must adhere to standard building codes set by appropriate authority.
Curtain or blinds for window.
D. 6 BEDROOM DOORS
All Categories :
D. 7 SOUND - PROOFING FOR BEDROOMS Each room must be numbered and has individual key with latch/double lock. Materials used
should be fire resistant.
D. 8 THERMAL CONDITIONS IN BEDROOMS;
VENTILATIONS All Categories :
To adhere to the local authority standards.
D. 9 BEDROOMS COMMUNICATION Encourage to existence of noise control program from hotel operation

D. 10 DRINKING WATER IN BEDROOMS All Categories :
Fan in all rooms.
Each room shall be capable of being naturally ventilated by means which be controlled by the
room occupants.

Not Compulsory Telephone provided at least in Telephone in every room

every floor. for local calls and operator

assisted.

Drinking water provided upon request. Drinking water provided.

D. 11 INFORMATION MATERIALS IN BEDROOMS All Categories :
D. 12 KIBLAT SIGN IN BEDROOMS Information on fire prevention / guidelines, house rules and room tariff / charges to be displayed.

All Categories :
Kiblat sign displayed clearly on the ceiling of every room.

56

MINIMUM REQUIREMENTS FOR
ORCHID RATING OF HOTEL

E. STAFF 1 Orchid 2 Orchid 3 Orchid
CRITERIA
All Categories :
E. 1 MODE OF GREETING Staff should greet guests according to local cultures or the Malaysian greeting.
E. 2 LANGUAGE
E. 3 NUMBER OF STAFF All Categories :
E. 4 CITIZENSHIP Bilingual receptionist.

E. 5 QUALITY OF STAFF All Categories :
Adequate number of staff in accordance with hotel rooms / size

All Categories :
Only Malaysian citizens are allowed to work as frontliners.
Foreign workers are allowed to work at the back of the house only.

All Categories :
Staff Training – All staff must be sent for continuous hospitality and environmental awareness
training with certification.

57