1 page Data summary _inproma_comcast_ ACE_POX

Get the Results you want from your
employees and watch profits soar!

Inproma creates award winning employee based incentive and recognition programs. Our innovative way of
thinking, using branded or brand-name products to incentivize, recognize, and reward employees, provides the
results business strive for:

• Improved Customer Experience • Produce Quality work • One and Done
• Employee Recognition • Safe Workforce • Retention

Incentive programs work when they’re strategically designed for POX Level 6 Poster
success. The best programs are built on meaningful metrics that
actually impact your business. They involve differentiated goals
that are both motivational and achievable by the majority of
employees—alongside rewards that are doled out on a regularly
calculated basis. Over the years, a program like this inspires more
and more employees to produce higher-quality work and to
continue providing your customers with enthusiastic service.

Comcast for example, has been using our programs for 8+ years
using metric such as First-Time Resolution Rates, the Customer
Experience, re-work rate, on time arrival, completion rates, voice
of the customer, 48 hour call-back metric, and safety. The program
motivates employees to master the key areas of their job and
continually encourage healthy, fun competition in which rewards
and recognition are attained.

We are a 5-time National Award Winner from the Promotional
Products International assoication in Employee Engagement
Programs.

The results shown are an example of increased production seen
after impliementing this type of program.

www.inproma.com 877.926.2246

Comcast -Pyramid of Excellence (POX) Winners Per Quarter

300

1612
4

15
250

Nmuber of Winners (Total Employess 1800) 1 20 27
7

4
21 12

35
200

57 06 30 47
11 8

14

22 61101 63
40 2
150
6 40 68 13
13
27 2220
15 21 66 10 26
100
8

23
36

31 130
156 8
7 34

125 13 125
99
50 105 108

76 24 77
67 56

42
30

0

Qtr 1Q tr 2 Qtr 3 Qtr 4Q tr 1 Qtr 2Q tr 3 Qtr 4Q tr 1 Qtr 2Q tr 3 Qtr 4

LEVEL 1 YEAR 1 LEVEL 4 LEVEL 5 LEVEL 6 YEAR 2 LEVEL 8 LEVEL 9 LEVEL 10 YEAR 3 LEVEL 12
Axis Title
LEVEL 2 LEVEL 3 LEVEL 11
LEVEL 7

Level equals the number of wins an employee has achieved, exceeding company expectations
Results were tallied quarterly and capped at 5-7% of employees. Total employees 1800.
Metrics were adjusted yearly making significantly more difficult to win.
Total number of first time wins: 59% employee participation increase in a 3 yr span.

Assuming a minimum of $200.00 in company saving ( cost of call back $100.00) , the profitability in
performance for POX is upwards in the amount of $172,800.00+.

Comcast- Awesome Customer Experience(ACE) Winners Per Quarter

800

700

0 1041
14
40
200 48 1119883
600 14 194998
500 0 65 39 111640
400 22
80 17 29 21
55 27
0 111022 1113893 46 34
10154 1120 57 14 43
Number of Winners 0 19 101483 111157 111035 25
122 45 192 76 32 27 17 15 28 98 12 52
39 23 15
0 140 30 57 42
24 48 33 80
82 45

130 34 130 73 100

56 71 93
64

300 127 99 72
497 103 134

81 139

127 115

200 407 110 133 147

360 373

305 306

100 225 242 241
186 187 219 203
159 144 150

0 2013 Q4 2014 Q1 2014 Q2 2014 Q3 2014 Q4 2015 Q1 2015 Q2 2015 Q3 2015 Q4 2016 Q1 2016 Q2 2016 Q3 2016 Q4 2017 Q1 2017 Q2
2013 Q3

Year s

LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 LEVEL 7 LEVEL 8 LEVEL 9 LEVEL 10 LEVEL 11 LEVEL 12 LEVEL 13 LEVEL 14 LEVEL 15

Level equals the number of wins an employee has achieved, exceeding company expectations
Results were tallied quarterly and capped at 5-7% of employees. Total employees 10,000.
Metrics were adjusted yearly making significantly more difficult to win.
Total number of first time wins in a 3 year span 40.54% employee participation increase in a 3 yr span.
40% of employees exceeded company expectations at least once with profitability in performance to be
over $810,800.00.

www.inproma.com 877.926.2246

An employee’s desire for recognition is very powerful. They want to stand out among their peers. Competition
can help drive productivity and make your top performers shine. The key to employee competition is keeping it
friendly.
Inproma can support your employee incentive program by helping you create goals and providing the rewards
for meeting those goals. We work with a wide range of popular brands employees can choose from when
being rewarded for exemplary work. We also offer on-line web portals for ease of purchase and with our just-
in-time and just-in-case supply-on-demand models for fulfilling programs and company stores, we minimize
your financial commitment. We have the ability to deliver better than expected financial and performance
results.
If you’re ready to improve your retention through positive incentives, let’s talk.

Inproma

Regina A. Munroe, President, founder

[email protected]

Date Established: 1997
Certifications: WRMSDC (Minority Certified), WBE (Woman Owned)
CPUC (CA Public Utilities Commision Certified)