2015 Annual Review

Morgan’s Point Resort Fire Department

Annual Report

To protect the people, property, and
environment of Morgan’s Point Resort
with courage, commitment, and
compassion

Morgan’s Point Resort Fire Department 2015 Annual Report 1

OUR MISSION
To protect the
people, property
and environment of
Morgan’s Point
Resort with courage,
commitment, and
compassion.

OUR VISION
To achieve the highest levels of
community service and protection by
delivering excellent customer service in
all that we do.

OUR CORE VALUES
To take responsibility, lead by example,
be honest, help others, and have a
passion to serve.

Morgan’s Point Resort Fire Department 2015 Annual Report 2

Contents

Introduction.......................................................................... ..3
Message from Fire Chief John Phillips... .................................4
Leadership Staff......................................................................5
Personnel Milestones .............................................................6
Fire Department Organization................................................7
Facilities and Equipment ........................................................8
Emergency Management .....................................................11
Operations ............................................................................ 12
Training................................................................................. 14
Selected Statistics.................................................................15
A Final Word, For More Information ....................................19

Morgan’s Point Resort Fire Department 2015 Annual Report 3

INTRODUCTION

Morgan’s Point Resort Fire Department presents this 2015 Annual Report to the
Administration and citizens of Morgan’s Point Resort. 2015 was a transitional year for
our Fire Department as we welcomed a new Fire Chief, and saw our long time Fire Chief
retire.

Morgan’s Point Resort Fire Department is an “all hazards” response agency that
responds to all types of emergency medical calls and fire incidents. In addition we are
also trained and prepared to respond to large scale and more complex incidents. To
accomplish this, Fire Rescue has trained personnel capable of responding to water
rescue, high and low angle rope rescue, and mass casualty response wherever and
whenever the need may arise.

In October of 2015 Morgan’s Point Resort Fire Department initiated the process to
obtain “Recognized Best Practices” accreditation through the Texas Fire Chiefs
Association (TFCA). Accreditation is a comprehensive self-assessment and evaluation
model that enables organizations to examine past, current, and future service levels and
internal performance and compare them to industry best practices. This process leads
to improved service delivery. Peer chief officers evaluate 368 processes in 12 categories
to ensure compliance with industry standards. Morgan’s Point Fire Department will be
the 5th “Recognized” department in Texas, with this prestigious distinction upon
completion.

Additionally, Morgan’s Point Fire Department is currently rated a Class 6 fire
department by the Insurance Services Organization (ISO). ISO is an insurance industry
risk advisory body which helps carriers set appropriate premiums. In order to
accomplish this, the ISO conducts evaluations of municipal fire protection efforts. The
rating system goes from Class 1 to Class 10, with rating numbers representing more fire
protection efforts in the community the closer you get to Class 1. Morgan’s Point Resort
Fire Department anticipates another evaluation in the future and is taking steps to
maintain a Class 3 rating under a recently revised ISO rating program.

In 2015 Morgan’s Point Resort Fire Department saw call volume at or above historical
highs, responding to a total of 546 incidents. Morgan’s Point Resort Fire Department
firefighters are responding to more calls for service and devoting more hours to training
than ever before. A summation of Fire Rescue’s important statistics is located at the end
of this report.

Whatever emergency that may arise, Morgan’s Point Resort Fire Department has a
trained and competent staff available to respond to the needs of the community.

Morgan’s Point Resort Fire Department 2015 Annual Report 4

MESSAGE FROM THE CHIEF

I am pleased to present this Annual Report to the community
on behalf of all the members of Morgan’s Point Resort Fire
Department who serve the residents and visitors of our community. The community has a right
to know and this report is presented to the public in order to inform and highlight all the
activities your fire department performs throughout the year. Operating as a modern
emergency services organization, we respond to all types of emergencies, as well as many non-
emergencies that impact our citizens.

This report will identify our statistics involving emergency response, but will also highlight many
activities we utilize to make Morgan’s Point Resort a safe place to live, work, and visit.
Community engagement is an essential part of our service delivery, because reducing risk is
more cost effective than responding to emergencies. This concept applies to the health and
welfare of citizens as well as fire prevention efforts. A partnership with the public through the
participation in our programs and in association with fire prevention activities is necessary for
the reduction of hazards and injuries.

This report will also highlight many accomplishments over the last year, none of which would
have been possible without the support of City Council, City Staff, and the citizens we are here
to serve. The accomplishments are the foundation of our member’s professionalism, dedication,
and skills that are essential to improving the quality of life of the community. It is important to
recognize our accomplishments while always being aware of the need to continually improve on
what we do, and recognize new technology, processes, and initiatives that improve our service
delivery in the future.

We appreciate feedback and suggestions. If you have questions about Morgan’s Point Resort
Fire Department, please don’t hesitate to contact me or any member of the department.
It is an honor for all of us to serve and we thank you for your trust and confidence. As an
organization, we pledge to meet the expectations placed upon us and endeavor for excellence in
our service to the City of Morgan’s Point Resort, Texas.
Sincerely,

John Phillips

Morgan’s Point Resort Fire Department 2015 Annual Report 5

LEADERSHIP STAFF

John Phillips BJ Scheible Ralph Orlando
Fire Chief Assistant Chief Assistant Chief

Dwayne Castleberry Ben Wilkerson Corey Adams
Captain Captain Lieutenant

Taylor Ratcliff Victor Hall
Lieutenant / Marine Operations
Medical Director

Morgan’s Point Resort Fire Department 2015 Annual Report 6

2015 PERSONNEL MILESTONES

New Members Bo Bankhead Firefighter/EMT-Basic
Addison Buckner Probationary Firefighter Jeremy Mangus Probationary Firefighter

Brock Wilderman Firefighter

Promotions Fire Chief BJ Scheible Assistant Chief - Operations
John Phillips Lieutenant Victor Hall Marine Operations
Corey Adams
Karen Stagner Logistics

Anniversaries 5 Years Dwayne Castleberry 11 Years
Pierre Greene 5 Years Ben Wilkerson 14 Years
Grace Jenkins 5 Years Justin Hutton 14 Years
Jerry Jenkins 5 Years BJ Scheible 15 Years
Karen Stagner 10 Years Mickey Brinker 18 Years
Ralph Orlando 10 Years Tony Woodard 27 Years
Tate Johnston

Retirees 10 Years
Billy Richards

Morgan’s Point Resort Fire Department 2015 Annual Report 7

ORGANIZATIONAL CHART

Morgan’s Point Resort Fire Department 2015 Annual Report 8

FACILITIES AND EQUIPMENT

Morgan’s Point Resort Fire Department maintains facilities strategically located in Morgan’s
Point Resort to ensure a timely and efficient response to emergencies.

The department operates a single station located at 6 Lake Forest Drive, staffed with
two (2) Pumper/Engines, two (2) Wildland “Brush” Trucks, one (1) Tanker Truck, one (1) Rescue,
and one (1) Command vehicle. Additionally the department operates two (2) boats for rescue
and fire suppression from Morgan’s Point Resort Marina.
The 911 Communications center is a regional asset, located in Belton off Avenue O.

Morgan’s Point Resort Fire Department 2015 Annual Report 9

FIREFIGHTING AND WATER SUPPLY APPARATUS

Morgan’s Point Resort Fire Department maintains a modern, efficient, and reliable fleet of
emergency vehicles. Over the past five years we have completed a fleet renewal program
which resulted in the replacement of all front line firefighting Engines. The benefits of the fleet
renewal have been many, including increased reliability, standardization, increased economy,
reduced maintenance requirements, and greater flexibility to provide services to the
community.

Pictured at left is Morgan’s Point Resort Fire
Department’s Engine 2, capable of providing
1500 gallons of water per minute, with 1000
gallons on board. Purchased in 2013, Engine 2
was placed in service in May of 2014. Engine 2 is
capable of delivering six personnel with a full
complement of fire, EMS, and rescue equipment.

Engine 2 - 2014 E-One Typhoon Class A Pumper

Pictured at right is Morgan’s Point Resort Fire
Department’s Engine 1, capable of providing 2000
gallons of water per minute, with 750 gallons on
board. Purchased in 2015, Engine 1 was placed in
service in December of 2015. Engine 1 is capable of
delivering six personnel with a full complement of
fire, EMS, and rescue equipment.

Engine 1 - 2007 Seagrave Class A Pumper

Tanker 1 - 2006 Ford Commercial Cab Tanker Pictured at left is Morgan’s Point Resort Fire
Department’s Tanker 1, capable of providing
500 gallons of water per minute, with 1204
gallons on board. Purchased in 2005, Tanker 1
was placed in service in the fall of 2006. Tanker
1 is capable of delivering two personnel with a
basic fire and water supply equipment.

Morgan’s Point Resort Fire Department 2015 Annual Report 10

WILDLAND AND COMMAND APPARATUS

Pictured at right is Morgan’s Point Resort Fire
Department’s Booster 1, capable of providing 250
gallons of water per minute, with 400 gallons on
board. Purchased in the 2003, Booster 1 was placed
in service in March of 2004. Booster 1 is capable of
delivering three personnel with a full complement of
wildland firefighting equipment.

Booster 1 - 2003 F-550 Ford “Type 5”

Booster 2 - 2012 F-550 Ford “Type 5” Pictured at left is Morgan’s Point Resort Fire
Department’s Booster 2, capable of providing
250 gallons of water per minute, with 400
gallons on board. Purchased in the 2012,
Booster 1 was placed in service in March of
2013. Booster 1 is capable of delivering five
personnel with a full complement of wildland
firefighting and EMS equipment.

Pictured at right is Morgan’s Point Resort Fire Command 601 – 2008 F-250 Ford Super Duty
Department’s Command 601. Purchased in 2008,
Command 601 is used by the Fire Chief as a mobile
Command Center. Command, Planning, and Logistics
operations are based from Command 601. A full
complement of wildland firefighting, EMS, and
Command equipment is available.

Morgan’s Point Resort Fire Department 2015 Annual Report 11

EMERGENCY MANAGEMENT

The mission of Emergency Management is to develop plans and procedures that provide an
efficient and effective response to the threats facing the City of Morgan’s Point Resort. By
developing and exercising our all-hazards plans, we strive to minimize the impacts of an
emergency or disaster on our citizens, visitors, property, the environment, and the City’s
economy.

A significant disaster will push the City’s resources
to the limit and will exceed our ability to manage
the event without assistance. Emergency
Management has a close working relationship with
the Bell County Division of Emergency
Management. This relationship will assist us in
acquiring the resources and support we need to
manage a significant disaster impacting the City.
Emergency Management is currently revising
various Memoranda of Understanding (MOU) in
place to strengthen our response capabilities and
continues to develop additional agreements that
enhance our working relationships with Local, Federal, and State partners that will enhance
abilities to respond to disasters.

Morgan’s Point Resort has been very fortunate this year with no substantial impact from natural
disasters. However, being fortunate does not diminish our need to be prepared for natural or
human caused disasters. It only takes one event to have a significant impact on our city and our
economy.

Emergency Management supports the overall mission of the Fire Department by responding to
and helping plan for significant events. Assistance is provided to incident management staff in
developing action plans, performing liaison activities to agencies like Red Cross, or researching
potential resources for use on the scene.

Morgan’s Point Resort Fire Department 2015 Annual Report 12

OPERATIONS

The most visible part of the organization are Operations personnel, who respond to requests for
service, 24 hours a day, seven days a week.

All personnel assigned to Operations are cross-trained. New training requirements put in place
in 2015 should yield a staff holding at the minimum, nationally recognized credentials as a
firefighter I and basic First-Aid/CPR. Many of our staff operate at the Emergency Care Attendant
(ECA), Emergency Medical Technician (EMT), or Paramedic level. The dual firefighter/EMT roles
maximize the efficiency of personnel and resources, but also require a significant amount of
initial and continuing education. Operations personnel are competent and capable of handling
complex medical issues under supervision of a
medical control physician.

Providing such a high level of customer service
requires a considerable amount of “behind the
scenes” work each day. In addition to providing
fire and EMS services, the department responds
to rescue incidents, hazardous conditions, and
many other emergency and non-emergency calls
for service.

Interaction with the public is one of our favorite
jobs. Many visitors to the stations are also
visitors to Morgan’s Point Resort, and we enjoy
making them feel safe while they are on their stay, in the hopes they will return again and again.

Morgan’s Point Resort Fire Department also works closely with the Morgan’s Point Resort Police
Department to share information, to learn about issues in the community, and to proactively
work together in the event of “the big one”.

Fire Rescue takes great steps to remain at the forefront of our industry by:

• Implementing “pit crew” CPR to improve survivability in witnessed cardiac arrest

• Implementation of fire attack methods that use a scientific approach to fire and smoke
movement in structures

Morgan’s Point Resort Fire Department 2015 Annual Report 13

OPERATIONS cont.

The ability to improve our service is generated through many ideas and initiatives that originate
from the Operational members. It is their values, energy, commitment, and compassion that
drive many of Morgan’s Point Resort Fire Department’s functions, programs, and activities. In
turn, this supports the accomplishment of our mission of providing extraordinary service to the
community.

Morgan’s Point Resort Fire Department 2015 Annual Report 14

TRAINING

The Training Division provides a comprehensive training
and development program that enhances the abilities of
personnel in order to improve department operations and
service delivery.

Our objectives in support of this goal are to:

• Support employee training and professional
development at all levels of the organization and in
all subject areas to enhance knowledge, skills, and
abilities.
• Maintain training records consistent with industry standards.
• Administer the new employee orientation program.
• Support Fire and EMS certification/recertification process as required.

Training in the Fire Service is a career-long commitment. The Training Division supports this
commitment by administering continuing education and training that contribute to
organizational and individual development. Training strives for continuous improvements in
individual and team skills, knowledge, and ability. A challenging mix of hands-on and classroom
training prepares our Firefighters to perform a wide variety of Fire Rescue missions.

Morgan’s Point Resort Fire Department 2015 Annual Report 15

SELECTED STATISTICS

Total calls for service increased from 2014 by 14% or by 76 calls for service. 2011 same an
atypical increase in calls due to extreme drought in Texas followed by an atypical drop in calls
the following year in 2012. Base line trend shows an approximate demand growth of 10% per
year. Development in the area is expected to continue a rise in calls for service.

While the increase in call volume noted in 2013 was significant, 2015 still remains well
above recent years. The proportion of calls remains similar to recent years with Fire related calls
continuing to rise year over year and representing just about 60% of total call volume for the
department, about 24% higher than in 2014.

Morgan’s Point Resort Fire Department 2015 Annual Report 16

SELECTED STATISTICS cont.

Calls for service saw a dramatic increase towards the fall. Increased Automatic Aid to the
Moffat area had significant effect on this.

Friday continues to have the highest demand for service as seen in previous years. Demand is
consistently high Wednesday through Saturday.

Morgan’s Point Resort Fire Department 2015 Annual Report 17

SELECTED STATISTICS cont.

Typically demand for service drops after the 6pm hour and ramps back up starting in the
6am hour. In 2015 the highest period of demand during the day was in the 4pm hour.

Wildland Fires tend to be the greatest property problem with the majority of them in large
acreage area. In 2015 there were 13 fires in residential structures, a slight increase from 2014.

Morgan’s Point Resort Fire Department 2015 Annual Report 18

SELECTED STATISTICS cont.

In 2015, EMS response was primarily at the Advanced Life Support level which represented
about 87% of all EMS calls. About 92% of EMS calls resulted in a transport to the hospital. Basic
Life Support (BLS) calls are simpler in nature than Advanced Life Support (ALS) calls (involving
cardiac, respiratory distress, stroke) which can require a greater level of care.

The top types of EMS responses encountered in 2015 are outlined below.