HSE OPERATIONS
FOOD HYGIENE & SAFETY
AUDIT REPORT 2016
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 1 | Page 61
INTRODUCTION
Considering the paramount importance of providing a safe & secure airport
environment, the Dubai Airports HSE Operations Team has completed the Food
Hygiene & Safety Audit in 2016 at all food & beverages outlets for the second
consecutive year to measure the food hygiene & safety standards of Dubai Airports.
The audit was carried out in a unique way by measuring the compliance level
quantitatively, which helped the team to highlight the food hygiene & safety
compliance level of Dubai Airports with more perceptible results.
The audit findings in this audit report are intended to use for enhanced control on the
operations of food & beverage outlets and to assure the hygiene & safety standards
of Dubai Airports are in line with the local and International food safety regulations.
All concerned are required to work towards achieving full compliance to the
applicable regulations and support Dubai Airports’ efforts to improve customer
satisfaction.
Masoud Taher
Chief Engineer
Group Operations
Dubai Airports
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 2 | Page 61
TABLE OF CONTENTS
1 ABREVIATIONS ......................................................................................................................... 5
2 EXECUTIVE SUMMARY ............................................................................................................. 7
2.1 Objective ....................................................................................................................................... 7
2.2 Key findings ................................................................................................................................... 7
2.3 Overall food safety compliance of Food & Beverage outlets ....................................................... 8
2.4 Location-wise compliance of Food & Beverage outlets ................................................................ 9
2.5 Top performing outlets of Dubai Airports .................................................................................. 10
2.6 CAT findings ................................................................................................................................ 11
2.7 Total CAT findings ....................................................................................................................... 11
2.8 Location-wise breakup of CAT findings ....................................................................................... 12
2.9 Compliance status of each audit element .................................................................................. 12
2.10 Types of Food & Beverage outlets in Dubai Airports .................................................................. 15
2.11 Location wise details of audit compliance .................................................................................. 16
2.11.1 Cargo & Logistics ................................................................................................................. 17
2.11.2 Concourse A ........................................................................................................................ 19
2.11.3 Concourse B ........................................................................................................................ 21
2.11.4 Concourse C ........................................................................................................................ 23
2.11.5 Concourse D ........................................................................................................................ 24
2.11.6 Dubai World Central ........................................................................................................... 27
2.11.7 Terminal 1 ........................................................................................................................... 29
2.11.8 Terminal 2 ........................................................................................................................... 31
2.11.9 Terminal 3 ........................................................................................................................... 33
3 CONCLUSION ......................................................................................................................... 36
4 CONCEPT & METHODOLOGY ................................................................................................. 38
4.1 Concept ....................................................................................................................................... 38
4.1.1 Reporting of audit findings for corrective action ................................................................ 39
4.1.2 Method of scoring ............................................................................................................... 39
4.1.3 CAT Classification ................................................................................................................ 39
4.1.4 Overall Compliance ............................................................................................................. 40
4.2 Methodology ............................................................................................................................... 40
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 3 | Page 61
4.2.1 Inspection module .............................................................................................................. 40
4.2.2 Accountability and responsibility ........................................................................................ 40
4.2.3 Audit process....................................................................................................................... 41
4.2.4 Reporting of audit findings ................................................................................................. 41
4.2.5 Conversion of audit findings to measurable values ............................................................ 41
4.2.6 Corrective actions and closure ............................................................................................ 41
4.3 Audit Report - Template ............................................................................................................. 43
4.4 Audit Score Card - Template ....................................................................................................... 44
5 AUDIT FINDINGS – Data Base ................................................................................................ 49
6 AUDIT SCORE – Data Base ..................................................................................................... 55
7 REFERENCES ........................................................................................................................... 61
APPENDIX l – Audit Reports
APPENDIX ll – Audit Score Cards
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 4 | Page 61
1 ABREVIATIONS
CA Concourse A
CAT Category
CB Concourse B
CC Concourse C
CD Concourse D
CMT Cargo Mega Terminal
DA Dubai Airports
DM Dubai Municipality
DWC Dubai World Central (Al Maktoum International Airport)
F&B Food & Beverage
HSSE Health Safety Security & Environment
MS Word Micro Soft Word
OFC Operation Fitness Certificate
PIC Person in Charge
PTB Passenger Terminal Building
RAG Red, Amber & Green
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 5 | Page 61
EXECUTIVE SUMMARY
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 6 | Page 61
2 EXECUTIVE SUMMARY
2.1 Objective
As part of the strategy to provide safe & secure airport premises, Dubai Airports HSE Operations team
conducted an airport-wide food hygiene and safety audit of all the Food & Beverage outlets during April
– June 2016. The key objectives of the audit were to assess compliance level of the food & beverage
sector of Dubai Airports to the operational requirements and the applicable Regulations, i.e. Dubai
Municipality Food Code 2013 & Dubai Airports Health, Safety & Environment Regulations.
Prior to start of the audit process, a comprehensive training was provided to all food & beverage outlets
on food hygiene, objectives and the scope of the audit, audit plan and methodology. In addition to this,
the HSE Operations team has communicated the audit reports to all the outlets for corrective actions.
The overall findings of audit has revealed that despite there is an overall food hygiene & safety compliance
of 94.3% is noted, still there are few areas to be improved and the recommended corrective actions in
individual reports shall be addressed by each food outlet for further improvement in the overall
performance. Additionally, appropriate processes and procedures shall be implemented by Commercial
Unit of Dubai Airports for the enforcement of regulations and effective implementation of corrective
actions to improve the compliance.
2.2 Key findings
Following are the key findings noted during the food hygiene and safety audits of food & beverage outlets
across Dubai Airports:
1. Lack of Pest Management Program were evident in the outlets. It shall be the top priority of all
F&B outlets to implement a robust pest management program in accordance with the Dubai
Municipality Food Code.
2. Similar to 2015 findings, the outlets have shown poor performance in maintenance of records
related to service & maintenance, pest management, personal hygiene, training etc.
3. The outlets shall manage the standards of storage in accordance with Dubai Municipality Food
Code to ensure improved food safety in Dubai Airports.
4. Stringent administrative and supervisory control on operations with emphasis on cleanliness &
hygiene shall be exercised by the food & beverage outlets to improve food safety.
The audit reports were sent to individual food & beverage outlets for necessary corrective action through
Commercial Unit, Dubai Airports.
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 7 | Page 61
2.3 Overall food safety compliance of Food & Beverage outlets
The HSE Operations Team has conducted the audit of all 130 food outlets in Dubai Airports during April –
June 2016 and the aggregate compliance level was measured to be 94.3%. This is the average compliance
level collectively scored by the outlets all across Dubai Airports.
Overall Performance - 2016
94.3
5.7
% of Compliance % of Non-Compliance
Overall Compliance Level (%) of Food & Beverage Outlets in Dubai Airports
Comparison with 2015
100 93.5 0.8% 94.3
Overall Compliance % 50
0
2015 2016
Compared to the 2015 aggregate compliance level, there is a in a net increase of 0.8% in the aggregate
compliance percentage of 2016 which indicates a steady progress towards a positive food safety culture.
It should be taken into consideration that 2016 audit covered a much higher number of outlets, courtesy
to the newly opened outlets at Concourse D. What accounted for the increase in the aggregate
compliance are the improved awareness among the staffs, stringent Operation Fitness Certificate (OFC)
process and the distribution of Dubai Airports Food Hygiene Guidelines to all the clients.
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 8 | Page 61
2.4 Location-wise compliance of Food & Beverage outlets
The compliance level shown in below graph and table indicate the average compliance level collectively
recorded by a group of food outlets present at each location.
100.0 100 100
Average Compliance %/location 50.0 94.0 96.2 94.1 94.2 97.0 94.5 93.6 91.4 92.0
0.0
16
5
22
21
15
11
14
17
9
Average Compliance/Location Total No. of Outlets/Locaton Target (100)
Table 1 - Group wise Compliance of food outlets of each location
No. of Average Average Improvement
No. Location
outlets/location Compliance (2016) Compliance (2015) (%)
1 Cargo & Logistics 5 94.0 88.53% +5.47%
2 Concourse A 16 96.2 93.44% +2.76%
3 Concourse B 22 94.1 95.36% -1.26%
4 Concourse C 15 94.2 93.48% +0.72%
5 Concourse D* 21 97.0 NA NA
6 DWC 9 94.5 94.20% +0.3%
7 Terminal 1 17 93.6 92.91% +0.69
8 Terminal 2 14 91.4 94.25% -2.85%
9 Terminal 3 11 92.0 92.29% -0.29%
*Concourse D opened in 2016.
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 9 | Page 61
2.5 Top performing outlets of Dubai Airports
Based on operational diversity (simple & complex), the food outlets in Dubai Airports are categorized into
two groups, viz. High Risk Operation & Low Risk Operation (refer Section 2.10, page 15 for details). Below
are the graphs showing the 3 top performers in each group.
High Risk Operation Category
100.0 98.7% 98.7% 98.7%
Compliance % 50.0
1 2 3
0.0
McDonalds Shake Shack The Draft House
Based on the overall audit compliance scores, the top three outlets in the High Risk Operation category
are McDonalds (Terminal 2), Shake Shack (Concourse B) and The Draft House (Concourse D) with 98.7%
each.
Low Risk Operation Category
100.0 99.3% 99.3% 98.7%
Compliance % 50.0
0.0 1 2 3
Starbucks (West) CNN Traveller Cafe` Brioche Doree Cafe`
In Low Risk Operation category, the top three top performers are Starbucks (Concourse D - West) - 98.7%,
CNN Traveler Café (Concourse D) - 99.3% and Brioche Doree Café (Concourse D) - 99.3%.
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 10 | Page 61
2.6 CAT findings
The audit was conducted using a checklist comprises below given 8 HSE elements, which are based on
Dubai Municipality Food Code & Dubai Airports HSSE Regulations.
1. Premises & Equipment
2. Documents & Records
3. Food Handling
4. Storage
5. Cleaning, Maintenance & Waste Disposal
6. Pest Control
7. Personal Hygiene
8. Safety Comments
Based on the audit findings and it’s potential to cause any risk, each audit element is classified in to CAT-
l, CAT-ll & CAT-lll observations which represent high, medium & low severity of the risks respectively.
2.7 Total CAT findings
A total of 1040 CAT findings were identified during the audit and out of which, 15 were CAT-l, 252 were
CAT-ll and 773 were CAT-lll findings (please refer section 4.1.2 for details of CAT classification).
15
773 252
Total No. of CAT-l Findings Total No. of CAT-ll Findings Total No. of CAT-lll Findings
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 11 | Page 61
2.8 Location-wise breakup of CAT findings
Below graph shows the breakup of total CAT findings of each location and the detailed explanation of the
findings pertaining to each location are given in following section:
142
150 107 125
No. of CAT findings 100 45 95 55 38 96 38 69 57
50
1 12 27 0 21 6 1 24 0 26 0 17 2 5 0 31
0
Total No. of CAT-l Findings Total No. of CAT-ll Findings Total No. of CAT-lll Findings
2.9 Compliance status of each audit element
The aggregate compliance to each audit element (by all 130 food outlets) was calculated to show the
areas of strength and weaknesses of compliance to the audit elements. Below graph shows element-wise
compliance and non-compliance status of food outlets in Dubai Airports.
120 101 110 111 100
No. of CAT findings 80 54 73 31 96 37 90 30 38 92
40
1 28 3 0 20 3 3 5 14 0 0
0
Premises Documents Food Storage Cleaning, Pest Control Personal Safety
& Equipment & Records Handling Maintenance Hygiene Comments
& Waste
Disposal
CAT- l Findings CAT-ll Findings CAT-lll Findings
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 12 | Page 61
2.9.1 Premises & Equipment
Almost all the audited outlets recorded a strong performance in the “Premises and Equipment’s” audit
element. Out of the 130 outlets, one outlet had a CAT –I finding in this category, 28 outlets had CAT-II
findings and the remaining 101 outlets had CAT-III findings. This is a positive indicator of adherence to the
minimum required standards in terms of premises and equipment which is an integral part in ensuring
food safety and hygiene. Proper premise and equipment maintenance can be achieved only via
continuous monitoring and verification.
2.9.2 Documents & Records
“Documents and Records” is an audit element that needs further improvement as maximum number of
outlets had CAT II finding in this audit element. 3 out of 130 outlets had CAT-I finding in this audit element
whereas 54 outlets had CAT-II findings. 73 outlets demonstrated satisfactory compliance to the audit
element. This audit element focuses on the mandatory documents that shall be retained by the outlets.
This is especially significant in terms of regulatory compliance and for due diligence purposes. Compliance
to this audit element is expected to improve as all the clients have now received the Dubai Airports Food
Hygiene and Safety Guidelines which provides an easy reference to the list of required documents.
2.9.3 Food Handling
One of the audit element that has showed remarkable improvement is the “Food Handling”. It is
noteworthy that none of the outlets had a CAT –I finding in this audit element and only 20 outlets had
CAT-II findings. 110 outlets demonstrated satisfactory compliance to this audit element. The improved
food handling practices are a as result of increased knowledge and awareness among the staffs. This is
also further enhanced by the appointment of Person-in-charge (PIC) in all the outlets who closely monitors
the food hygiene standards of the facility.
2.9.4 Storage
“Storage” practices of the outlet require further improvement which is evident from the overall
compliance levels. 3 out of 130 outlets have Storage as their CAT-I finding whereas 31 outlets have it as
their CAT-II finding. Storage constraints are directly related to the lack of dedicated stores for many of
the outlets.
Food establishments require adequate storage facilities for all items required for operation, including
food, food ingredients, equipment, and non-food materials such as utensils, linens, single-service and
single-use articles, packaging and chemical agents. During storage, food items shall be protected from
contamination such as water leakage, pest infestation or any other insanitary condition.
While plot allocation, Commercial Unit shall ensure adequate space is available at the outlet to ensure
ample storage space for improved food safety.
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 13 | Page 61
2.9.5 Cleaning, Maintenance & Waste Disposal
Cleaning, Maintenance and Waste disposal was also a concern that was evolved out during the audit
process. 3 out of 130 outlets have Cleaning, Maintenance and Waste disposal as their CAT-I finding
whereas 37 outlets have it as their CAT-II finding.
Cleaning and maintenance and waste disposal includes cleaning procedures, disinfection, waste
management and facility maintenance and the need to monitor the effectiveness of these elements. All
food outlets in Dubai Airports should ensure that the premises, fixtures, equipment and utensils are
maintained to an acceptable standard of cleanliness and in good state of repair.
2.9.6 Pest Control
“Pest Control”, recorded the maximum number of CAT-I findings among all the outlets. 5 outlets have
this as their CAT-I finding and 14 outlets have this as their CAT-II finding. 111 outlets demonstrated
satisfactory compliance to the pest control audit element.
Poor pest management will lead to serious food safety concerns like outbreak of food-borne diseases,
food poisoning, customer complaints etc. Pests will not only pose food safety problems but also transmit
diseases to human. Pests are a source of foodborne pathogens and pest control is considered as a
perquisite for good Food Safety Management System and DM Food Code requires that all food premises
must have adequate procedures in place, to ensure that pest are controlled.
Food premises are easily infested by pests due to availability of food sources and numerous harborage
places. A pest infestation in a food premises can result in food becoming contaminated by foreign matter
(e.g., insect parts, rodent hair, etc.), pest urine and/or pathogenic microbes carried by pests. Improper
handling of food and food debris, accumulation of disused articles and presence of structural defects
render food premises highly susceptible to pest infestations.
2.9.7 Personal Hygiene
“Personal Hygiene” audit element has recorded a remarkable improvement in terms of compliance. None
of the outlets had “Personal Hygiene” as a CAT-I finding. However, 30 outlets had this as CAT-II finding
whereas all the remaining 100 outlets demonstrated satisfactory compliance.
Good personal hygiene practices are the key in ensuring safe food to the customer. Personal hygiene
practices includes adequate hand washing and following the proper PPE’s to prevent food contamination.
A positive trend in compliance to the Personal Hygiene element is a promising sign and the outlets are
urged to continue to improve their personal hygiene standards in order to ensure safe food.
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 14 | Page 61
2.9.8 Safety Comments
In addition to the food hygiene elements, the safety compliance of the outlets are also audited in a
separate element called as “Safety Comments”. All the outlets were found to adhere to the safety
regulations and none of them had it as their CAT-I finding. However, 38 outlets had minor safety
violations.
Being a critical element, the outlets shall pay more attention to this sector as any loss of control can lead
to serious safety concerns and compliance to the safety requirements set by Dubai Airports as well as well
as the life safety system standards are pivotal in ensuring emergency preparedness and business
continuity. The safety arrangements include but not limited to the maintenance and use of firefighting
equipment’s, maintenance of first aid boxes and availability of trained staffs.
2.10 Types of Food & Beverage outlets in Dubai Airports
Based on operational diversity (simple & complex), the food outlets in Dubai Airports are classified into
two groups, viz. High Risk Operation & Low Risk Operation. However, the audit methodology applied on
all outlets to measure the compliance level was same.
FOOD & BEVERAGE
OUTLETS
HIGH RISK LOW RISK
OPERATION OPERATION
2.10.1 Definition of High Risk Operation
The food establishment where highly perishable foods are handled and any non-compliance to the
operational requirements (good hygiene practices, temperature control, good sanitary conditions etc.)
may render the food unsafe for consumption.
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 15 | Page 61
2.10.2 Definition of Low Risk Operation
The food establishments where typically pre-packed ready to eat foods are handled and the heat
treatment when required is limited only to reheating but strict personal hygiene practices shall be
mandatorily followed to ensure food safety.
2.10.3 Breakup of outlets
Out of 130 food outlets, based on the operational type, 73 are categorized under High Risk Operation and
57 outlets are grouped under Low Risk Operation category.
57
73
High Risk Operations Low Risk Operations
2.11 Location wise details of audit compliance
Performance of High Risk & Low Risk Operational food outlets at below listed locations are explained in
detail in the coming pages. For reference purpose, the ‘Audit Reference Number’ of each outlet is given
in brackets which will help to track the respective Audit Report & Score Card from the Appendix.
1. Cargo & Logistics
2. Concourse A
3. Concourse B
4. Concourse C
5. Concourse D
6. Dubai World Central (DWC)
7. Terminal 1
8. Terminal 2
9. Terminal 3
10.
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 16 | Page 61
2.11.1 Cargo & Logistics
CARGO & LOGISTICS
(5 Outlets)
LOW RISK OPERATION
HIGH RISK OPERATION
1. Food Castle (356)
1. Little Chef (576)
2. Old Airport Restaurant (575) 2. Tea Time (577)
3. Tea Break (569)
A total of 5 outlets are located at the Cargo & Logistics premises. Out of the 5 outlets, based on the
operational category, 2 outlets belong to the High Risk Operation category and 3 outlets fall under the
Low Risk Operation Category.
Tea Break, 88.4
Tea Time, 97.8
Food Castle-FC,
97.2
Old Airport
Restaurant, 88.7
Little Chef, 98.0
Among the 2 outlets that fall under the High Risk Operation category, the top performing outlet is the
“Little Chef ” with an overall compliance score of 98% whereas the top performing outlet in the Low Risk
Operation category is “Tea Time” with an overall compliance score of 97.8%.
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 17 | Page 61
8 7
No. of CAT findings 4 4 4
6
2
0 1
Little Chef Old Airport Restaurant
CAT-l Findings CAT-II Findings CAT-III Findings
Both the high risk outlets (Little Chef and Old Airport Restaurant) does not have any CAT-I finding.
However, Old Airport Restaurant has 4 CAT-II findings whereas Little Chef has one CAT-II finding.
8
7
6
No. of CAT findings 4 2 4 3
6
2
0 1 0 1
0
Food Castle-FC Tea Break Tea Time
CAT-l Findings CAT-II Findings CAT-III Findings
Tea Break at Dubai Flower Centre has one CAT-I finding, which is a violation of the “Cleaning, Maintenance
and Waste Disposal” audit element.
The corrective actions and recommendations for each of the violation(s) category have been given to the
outlets via inspection reports to ensure compliance along with the audit elements/necessary regulation
clause.
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 18 | Page 61
2.11.2 Concourse A
CONCOURSE A
(16 Outlets)
HIGH RISK OPERATION
LOW RISK OPERATION
1. Carluccios (403) 1. Costa (378)
2. Cho Gao (411) 2. Costa (380) – Near Train Station.
3. Giraffe (581) 3. Costa Cart (405)
4. Jack’s Bar & Grill (439) 4. Starbucks (413)
5. Le Pain Quotidien (384)
6. McDonalds (578)
7. Olives (474)
8. Paul Café (386)
9. Picnic & Café Choc. (410)
10. Pulp Juice (398)
11. Shake Shack (412)
12. Wafi Gourmet (579)
13. Picnic (410)
Out of the 16 outlets, based on the operational category, 12 outlets belong to the High Risk Operation
category and 4 outlets fall under the Low Risk Operation Category.
Shake Shack, 98.7 Wafi Gourmet, 96.7
Pulp Juice, 95.3
Picnic & Café Chocolat, Costa, 95.0
91.1
Costa - Near Train Stn.,
Paul Cafe, 98.6 98.6
Olives, 89.3
Costa Cart, 98.6
McDonalds, 98.0
Le Pain Quotidien, 94.7
Starbucks, 97.9
Carluccios, 93.9
Jacks Bar, 97.3
Giraffe, 98.0 Cho Gao, 98.0
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 19 | Page 61
Among the 12 outlets that fall under the High Risk Operation category, the top performing outlet is “Shake
Shack” with an overall compliance score of 98.7% whereas two outlets within the Low Risk Operation
category, Costa Coffee (Near C-A Train Station) and Costa Cart at the Special Handling Lounge were found
top performing.
10 8 8 8 8
No. of CAT findings 8 3 5 7 2 6 2 6 3 5 3 5 2 6 7
6
4
2
0 1 0 0 0 0 1
CAT-l Findings CAT-II Findings CAT-III Findings
None of the outlets in Concourse A are having any CAT-I finding whereas a total of 17 CAT-II findings have
been identified in the location. Carluccios, Olives and Picnic & Café Cholcolat has 3 CAT II findings each
followed by Jacks Bar, Le Pain Quotidien and Pulp Juice with 2 CAT-II findings. Cho Gao and Wafi Gourmet
has only one CAT-II finding.
10 5 8 8 7
8
No. of CAT findings 6 Costa Costa - Near Train Stn. Costa Cart Starbucks
3
4
1
2
0
0
0
CAT-l Findings CAT-II Findings CAT-III Findings
Costa Coffee (Near Jacks Bar and Grill) has the maximum number of CAT-II findings within the low risk
category whereas Starbucks at Concourse A has only one CAT-II finding. Costa Cart and Costa Coffee near
the train station doesn’t have any CAT-I or CAT –II finding to report.
The corrective actions and recommendations for each of the violation(s) category have been given to the
outlets via inspection reports to ensure compliance with the audit elements/necessary regulation.
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 20 | Page 61
2.11.3 Concourse B
CONCOURSE B
(22 Outlets)
HIGH RISK OPERATION LOW RISK OPERATION
1. Burger King (397) 1. Café Nero (414)
2. Caviar House (394) 2. Costa B17 – 416
3. Cosi (396) 3. Costa B32 – 415
4. Giraffe (401) 4. Costa Cart - B7 (468)
5. McDonalds (395) 5. Haagen Dazs (446)
6. Obriens (402) 6. Pinkberry (430)
7. Ocean Basket (400) 7. Pulp Juice (429)
8. Paul Café (406) 8. Rossovivo APE (467)
9. Red Carpet (407) 9. Rossovivo Gelato (408)
10. Rossovivo (409) 10. Starbucks B19 (445)
11. Starbucks B 7 (444)
12. Sweet Factory (447)
A total of 22 outlets are located at Concourse B. Of these, based on the operational category, 10 outlets
belong to the High Risk Operation category and 12 outlets fall under the Low Risk Operation Category.
Costa Cart B7, 94.0 Haagen Dazs, 94.4
Costa - B 32, 93.2 Pink Berry, 97.2
Pulp Juice, 95.9
Costa - B 17, 94.4 Rossovivo APE Pizza,
95.8
Cafe Nero, 92.0
Rossovivo Gelato, 96.5
Rossovivo, 96.0 Starbucks - B 19, 95.8
Red Carpet, 93.8
Starbucks - B 7, 93.9
Paul Cafe, 92.4
Sweet Factory, 97.8
Ocean Basket, 94.7
Obriens, 83.3
Burger King, 88.7
McDonalds, 97.3
Giraffe, 94.6 Caviar House, 95.0
Cosi, 92.7
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 21 | Page 61
Among the 10 outlets that fall under the High Risk Operation category, the top performing outlet is
“McDonalds” with an overall compliance score of 97.3% whereas the top performing outlet within the
Low Risk Operation category is “Sweet Factory” with an overall compliance score of 97.8%.
8 7 7 7
No. of CAT findings 6 1 2 5 0 1 1 3 4 0 2 6 0 1 2 4 2 0 2 6 1 3 4 0 3 5 0 1
4
2
0
CAT-l Findings CAT-II Findings CAT-III Findings
Obriens Café has two CAT-I findings whereas Burger King, Cosi and Paul Café have one CAT-I finding each.
The CAT-I findings of Obriens are violations of “Premises and Equipment” and “Cleaning, Maintenance
and Waste Disposal”. The CAT-I findings of Cosi, Paul Café and Burger King are violations of “Pest Control”,
and “Documents and Records” respectively.
8 7 7 7 7
No. of CAT findings 6 2 5 2 6 3 5 3 5 2 6 2 6 2 6 3 5
4
2
0 1 0 0 0 0 0 1 0 0 0 1 0 1 0 0 1
CAT-l Findings CAT-II Findings CAT-III Findings
Café Nero located at Concourse B has one CAT-I finding whereas none of the other outlets have CAT-I
findings. The CAT-I finding of Café Nero is violation of “Pest Control” requirements. Most of the other
outlets have one or more CAT-II findings. Most of the CAT-II findings are violations of “Premises and
Equipment’s”, “Documents & Records” and “Safety Comments”.
The corrective actions and recommendations for each of the violation(s) category have been given to the
outlets via inspection reports to ensure compliance with the audit elements/necessary regulation.
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 22 | Page 61
2.11.4 Concourse C
CONCOURSE C
(15 Outlets)
HIGH RISK OPERATION LOW RISK OPERATION
1. Charleys Grilled (454) 1. Bricco Pizza (519)
2. Master Chef (428) 2. Cinnabon & Seattle (518)
3. McDonalds (461) 3. Costa - C14 (459)
4. Paul Café (464) 4. Costa - C18 (460)
5. Red Carpet (526) 5. Costa - C34 (463)
6. Shawarmanji (455) 6. Starbucks - (533)
7. Taste Of India (453)
8. Texas Chicken (554)
9. Thai Express (553)
A total of 15 outlets are located at Concourse C. Out of the 15 outlets, based on the operational category,
9 outlets belong to the High Risk Operation Category and 6 outlets fall under the Low Risk Operation
Category.
Thai Express, 96.7
Texas Chicken, 96.0
Bricco Pizza, 91.3
Cinnabon, 89.1
Taste Of India, 91.0
Costa - C 14, 95.2
Shawarmanji, 96.7
Costa - C 18, 94.4
Red Carpet, 93.9
Costa - C 34, 95.3
Paul Cafe, 97.3
Starbucks - Bording
McDonalds, 96.7 Gate, 94.4
Master Chef, 91.3 Charleys Grilled, 93.3
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 23 | Page 61
Among the 9 outlets that fall under the High Risk Operation category, the top performing outlet is “Paul
Café” with an overall compliance score of 97.3% whereas the top performing outlets within the Low Risk
Operation category is Costa (C 34) ” with an overall compliance score of 95.3%.
10 7 7 8 8 7 7
No. of CAT findings 6 2 5 2 6 4 4
8
4
2
0 1 1 0 0 1 1
CAT-l Findings CAT-II Findings CAT-III Findings
Master Chef has one CAT-I observation whereas none of the other outlets have any CAT-I observation.
The CAT-I finding of Master Chef is the violation observed in the “Storage” element of the audit checklist.
8 5 5 7 7 7 7
No. of CAT findings 4 3 3 1 1 1 1
6
2
0
Bricco Pizza Cinnabon Costa - C 14 Costa - C 18 Costa - C 34 Starbucks -
Bording Gate
CAT-l Findings CAT-II Findings CAT-III Findings
Bricco Pizza , Cinnabon & Seattle Café, Costa Coffee (C 14), Costa Coffee (C18), Costa Coffee (C34) and
Starbucks at Concourse C doesn’t have any CAT-I observations, but CAT – ll & CAT - lll findings. Cinnabon
and Bricco Pizza have 5 and 3 CAT – ll findings respectively. All the other outlets have one CAT-II finding
each.
The corrective actions and recommendations for each of the violation(s) category have been given to the
outlets via inspection reports to ensure compliance with the audit elements/necessary regulation.
2.11.5 Concourse D
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 24 | Page 61
CONCOURSE D
(21 Outlets)
HIGH RISK OPERATION LOW RISK OPERATION
1. Butlers Café (480) 1. Briochee Doree (470)
2. Campden Food (471) 2. CNN Traveller café (483)
3. Caviar House (481) 3. Costa (566)
4. Easy Break (486) 4. Krispy Kreme (517)
5. Giraffe (485) 5. Starbucks (West) -(477)
6. KFC (499) 6. Starbucks (East) – (476)
7. Masale (472)
8. McDonalds (473)
9. Noodle House (516)
10. Pret Manger (498)
11. Shawarmanji (475)
12. Taqado Mexican (478)
13. The Draft House (495)
14. Wolfgang Puck (515)
15. Yo Sushi (482)
A total of 21 outlets are located at Concourse C. Out of the 21 outlets, based on the operational category,
15 outlets belong to the High Risk Operation category and 6 outlets fall under the Low Risk Operation
Category.
Wolfgang Puck , 95.3 Brioche Doree Cafe`, …
The Draft House, Yo Sushi, 96.0 CNN Traveller Cafe`,
98.7 99.3
Costa, 98.6
Taqado Mexican Krispy Kreme, 93.1
Kitchen, 96.0
Shawarmanji, 96.6 Starbucks (West),
99.3
Starbucks(East), 95.9
Pret a Manger, 98.0
Buttlers Cafe`, 98.6
Noodle House, 96.6
McDonalds, 98.0 Camden Food, 94.7
Masale, 98.6 Caviar House, 98.6
Easy Break, 93.3
Giraffe, 96.7
KFC, 96.0
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 25 | Page 61
Among the 15 outlets that fall under the High Risk Operation category, the top performing outlet is the
“The Draft House” with an overall compliance score of 98.7% whereas the top performing outlets within
the Low Risk Operation category are CNN Traveller Café and Starbucks (West) with an overall compliance
score of 99.3%.
10
No. of CAT findings 8 7 3 5 7 4 4 7 2 6 8 7 7 7 7 7 8 7 2 6
6
4
2
0 1 1 1 0 1 1 1 1 1 0 1
CAT-l Findings CAT-II Findings CAT-III Findings
Concourse D is the location that showed highest compliance in Dubai Airports and none of the outlets D
have CAT-1 Findings recorded against. Easy Break, Camden Food and Yo Sushi are the only outlets
recorded with more than two CAT – ll findings, ie. 3, 4 and 2 CAT-II findings respectively. All other outlets
have just one CAT- II finding each.
10 8 8 7 6 8 6
No. of CAT findings 6 0 0 1 2 0 2
8
4
2
0
Brioche Doree CNN Traveller Costa Krispy Kreme Starbucks Starbucks(East)
Cafe` Cafe` (West)
CAT-l Findings CAT-II Findings CAT-III Findings
In Low Risk Operation category, Krispy Kreme and Starbucks (East) has two CAT-II findings whereas Costa
has got one CAT-II finding. Brioche Doree Café, CNN Traveller Café & Starbucks (West) have only CAT – lll
findings.
The corrective actions and recommendations for each of the violation(s) category have been given to the
outlets via inspection reports to ensure compliance with the audit elements/necessary regulation.
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 26 | Page 61
2.11.6 Dubai World Central
DWC
(09 Outlets)
HIGH RISK OPERATION LOW RISK OPERATION
1. EKFC Mezzanine (534) 1. Costa – Mezzanine (462)
2. McDonalds (420) 2. Costa (580)
3. Olives (399) 3. Costa - ATC (528)
4. Olives Staff Canteen (456) 4. Starbucks (383)
5. Starbucks - PTB (423)
A total of 9 outlets are located at Dubai World Central (DWC). Out of the 9 outlets, based on the
operational category, 4 outlets belong to the High Risk Operation category and 5 outlets fall under the
Low Risk Operation Category.
Costa, 97.2 Costa-ATC, 94.6
Starbucks, 95.2
Costa - Mezzanine, 94.6 Starbucks - PTB, 95.3
Olives Staff Canteen -
Cargo, 91.8
Olives, 89.3 EKFC Mezzanine, 97.3
McDonalds, 94.7
Among the 04 outlets that fall under the High Risk Operation category, the top performing outlet is the
“EKFC Mezzanine ” with an overall compliance score of 97.3% whereas the top performing outlet within
the Low Risk Operation category is “Costa Coffee ” at PTB with an overall compliance score of 97.2%.
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 27 | Page 61
10 8
No. of CAT findings 8 2 6 5 3 3 5
6
4
2
0
0
EKFC Mezzanine McDonalds Olives Olives Staff Canteen -
Cargo
CAT-l Findings CAT-II Findings CAT-III Findings
Olives Restaurant and Olives Staff Canteen have 5 and 3 CAT-II findings respectively whereas McDonalds
has two CAT-II finding.
10
8 7 6
8
No. of CAT findings 6 2 3 5 2
6
4
2
0 0 1
Costa - Mezzanine Costa Costa-ATC Starbucks Starbucks - PTB
CAT-l Findings CAT-II Findings CAT-III Findings
Starbucks (Departure Gate) has three CAT-II findings whereas Starbucks (PTB) and Costa Mezzanine have
CAT-II findings each and Costa (ATC) has one CAT - ll finding. None of the outlets have any CAT-I finding
to report.
The corrective actions and recommendations for each of the violation(s) category have been given to the
outlets via inspection reports to ensure compliance with the audit elements/necessary regulation.
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 28 | Page 61
2.11.7 Terminal 1
TERMINAL 1
(17 Outlets)
HIGH RISK OPERATION LOW RISK OPERATION
1. Bombay Chowpatty (438) 1. Baskin Robbins (491)
2. Chowking Restaurant (561) 2. Costa (520)
3. Food Castle (484) 3. Costa – Arrival (535)
4. Costa - Food Court (488)
4. Green Tower - Dep. (494)
5. Green Tower (493) 5. Obriens (490)
6. Le Pain Quotidien (421) 6. Starbucks (530)
7. Marry Brown (489) 7. Tea Time (492)
8. Subway (487) 8. Tea Time – Dep. (501)
9. The Mezzanine (536)
A total of 17 outlets are located at Terminal-1 premises. Out of the 17 outlets, based on the operational
category, 9 outlets belong to the High Risk Operation category and 8 outlets fall under the Low Risk
Operation Category.
Costa (Food Court),
98.6
Costa - Arrival, 94.4
Costa, 92.9 Obriens, 95.9
Starbucks, 94.0
Baskin Robbins, 91.5
Tea Time, 95.7
The Mezzanine, 94.6
Tea Time, 92.9
Subway, 98.6
Bombay Chowpatty,
Marry Brown, 93.9 87.8
Chowking Restaurant,
Le Pain Quotidien, 93.3 91.2
Green Tower, 93.6 Food Castle, 88.7
Green Tower, 93.6
Among the 9 outlets that fall under the High Risk Operation category, the top performing outlet is the
“Subway” with an overall compliance score of 98.6% whereas the top performing outlet within the Low
Risk Operation category is “Costa (Food Court)” with an overall compliance score of 98.6%.
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 29 | Page 61
10 8 7
No. of CAT findings 6 5 3 5 3 3 4 4 4 3 5 6 3 5
8
4
2
0 0 1 0 0 0 2 0 0 0 0 1
0
Bombay Chowking Food Green Green Le Pain Marry Subway The
Chowpatty Restaurant Castle Tower Tower Quotidien Brown Mezzanine
CAT-l Findings CAT-II Findings CAT-III Findings
Food Castle has one CAT-I observation, is the violation observed in the “Storage” element of the audit
checklist, whereas none of the other outlets have any CAT-I observation. Bombay Chowpatty & Chowking
have 5 CAT – ll findings each, Food Castle, Green Tower & Marry Brown have 3 CAT – ll findings each. Le
Pain Quotidien and The Mezzanine have 2 and 1 CAT-l findings respectively.
10
No. of CAT findings 8 6 7 7 8 7 2 6 2 6 4 4
6
4
2
0 1 1 0 1 0 1 0 0 0 1 0 0 0
Baskin Costa Costa - Costa (Food Obriens Starbucks Tea Time Tea Time
Robbins Arrival Court)
CAT-l Findings CAT-II Findings CAT-III Findings
Baskin Robins has one CAT-I finding, which is a violation of the “Documents and Records” element of the
audit checklist. Tea Time restaurant (Departure Bridge) has 4 CAT-II findings, followed by Starbucks and
Tea Time (Arrival Bridge) with 2 CAT – ll findings each.
The corrective actions and recommendations for each of the violation(s) category have been given to the
outlets via inspection reports to ensure compliance with the audit elements/necessary regulation.
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 30 | Page 61
2.11.8 Terminal 2
TERMINAL 2
(14 Outlets)
HIGH RISK OPERATION
1. Bombay Chowpatty (381) LOW RISK OPERATION
2. Food Castle (372) 1. Costa - Arr. (388)
3. KFC (374) 2. Costa – Dep. (373)
4. McDonalds (359) 3. Costa - Check in (390)
4. Krispy Kreme (377)
5. Paul Café (358)
6. Subway (357) 5. Pulp Juice (376)
7. Taste of India (389) 6. Starbucks (382)
7. Sweet Factory (375)
A total of 14 outlets are located at Terminal-2 premises. Out of the 14 outlets, based on the operational
category, 7 outlets belong to the High Risk Operation category and 7 outlets fall under the Low Risk
Operation Category.
Costa (Arr.), 92.7 Costa (Dep.), 91.3 Costa (Check in), 91.8
Krispy Kreme, 93.5
Taste of India, 89.3 Pulp Juice, 91.8
Starbucks, 97.3
Subway, 86.4
Paul Café, 93.9
Sweet Factory, 96.5
McDonalds, 98.7 Bombay Chowpatty,
KFC, 86.7
88.7
Food Castle, 80.7
Among the 7 outlets that fall under the High Risk Operation category, the top performing outlet is the
“McDonalds” with an overall compliance score of 98.7% whereas the top performing outlet within the
Low Risk Operation category is “Starbucks (Check in Area) ” with an overall compliance score of 97.3%.
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 31 | Page 61
8 7
No. of CAT findings 6 3 5 2 5 3 4 3 5 5 3 2 5
4
2
0 0 1 1 0 1 0 0 1
Bombay Food Castle KFC McDonalds Paul Café Subway Taste of India
Chowpatty
CAT-l Findings CAT-II Findings CAT-III Findings
Food Castle restaurant has 2 CAT-I finding which are violations of “Cleaning, Maintenance & Waste
Disposal” and “Pest Control” audit element. KFC and Taste of India has one CAT-I finding each which is
violation of “Documents & Records” and “Storage” elements of the audit checklist respectively.
8 7 7
No. of CAT findings 6 3 5 3 5 2 6 4 4 2 5
4
2
0 0 0 0 1 0 1 0 1
0
Costa (Arr.) Costa (Dep.) Costa (Check Krispy Kreme Pulp Juice Starbucks Sweet Factory
in)
CAT-l Findings CAT-ll Findings CAT-lll Findigns
Pulp Juice has one CAT-I finding, which is a violation of “Pest Control” element of the audit checklist. None
of the other outlets have CAT-I findings whereas Krispy Kreme has four CAT-II findings, Costa (Arrival) and
Costa (Departure) have 3 CAT-II findings each, Costa (Check in) & Pulp Juice have 2 CAT-II findings each
and Starbucks & Sweet factory have one CAT-II finding each.
The corrective actions and recommendations for each of the violation(s) category have been given to the
outlets via inspection reports to ensure compliance.
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 32 | Page 61
2.11.9 Terminal 3
TERMINAL 3
(11 Outlets)
HIGH RISK OPERATION LOW RISK OPERATION
1. Burger King (457) 1. Cold Stone (441)
2. Century Int’l. (537) 2. Costa – Baggage (437)
3. Delizie (385) 3. Costa – Lower (440)
4. Rupee Room (443) 4. Costa – Upper (436)
5. Subway (442) 5. Express Hut Café (564)
6. Tea Time (565)
A total of 11 outlets are located at Terminal-3 premises. Out of the 11 outlets, based on the operational
category, 5 outlets belong to the High Risk Operation category and 6 outlets fall under the Low Risk
Operation Category.
Costa - Baggage
Costa - Lower, 95.8
Collection, 95.1
Cold Stone, 91.0
Costa - Upper, 95.2
Subway, 94.4
Express Hut Cafe,
91.7
Rupee Room, 86.7
Tea Time, 92.0
Delizie, 90.5
Century Burger King, 94.7
International, 85.3
Among the 5 outlets that fall under the High Risk Operation category, the top performing outlet is the
“Burger King” with an overall compliance score of 94.7% whereas the top performing outlets within the
Low Risk Operation category is Costa (Lower) with an overall compliance score of 95.8%.
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 33 | Page 61
8 6 6 7
No. of CAT findings 6 2 2 4 4 4 4
4
2
0 1
Burger King Century Delizie Rupee Room Subway
International
CAT-l Findings CAT-II Findings CAT-III Findings
None of the outlets have CAT-I findings in Terminal-3. However, Century International has 6 CAT-II
findings followed by Delizie and Rupee Room with 4 CAT-II findings each. Burger King and Subway has 2
and 1 CAT-II findings respectively.
8 7 7 7
No. of CAT findings 6 4 4 4 4 3 5
4
2
0 1 1 1
Cold Stone Costa - Baggage Costa - Lower Costa - Upper Express Hut Tea Time
Collection Cafe
CAT-l Findings CAT-ll Findings CAT-lll Findings
Cold Stone, Costa Coffee (Baggage Collection Area), Costa (Arrivals), Costa (Departure), Express hut Café
and Tea Time outlets doesn’t have any CAT-I findings to report. However, all the outlets have CAT-II
findings.
The corrective actions and recommendations for each of the violation(s) category have been given to the
outlets via inspection reports to ensure compliance with the audit elements/necessary regulation.
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 34 | Page 61
CONCLUSION
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 35 | Page 61
3 CONCLUSION
Food & beverage outlets operating in Dubai International & Dubai World Central (Al Maktoum
International Airport) were audited by the Dubai Airports HSE Operations team as part of assuring
compliance to the Dubai Municipality Food Code and the Dubai Airports HSE Regulations. Comprehensive
audits of 130 food outlets across Dubai Airports in a span of 3 months helped to measure the aggregate
food safety compliance which was found to be 94.3% which shows an improvement of 0.8% from the
2015 overall compliance of 93.5%.
The increase in the compliance percentage is an indicator of a promising progress towards a positive food
safety culture in Dubai Airports. The proactive measures adopted by the HSE Operations team including
the ‘Food Hygiene Awareness Training’ and development and distribution of ‘Dubai Airports Food Hygiene
Guidelines’ to the F&B clients aimed towards self-governance of the outlets have contributed towards
this positive growth. The improved OFC process had also accounted for the growth which is evident in
the fewer number of non-compliances in the Concourse D outlets. It shall also be taken into account that
more number of outlets were audited in 2016 compared to 2015 due to the opening of Concourse D.
The overall performance of food & beverage outlets in terms of hygiene, cleanliness, pest control etc.
were found meeting the legal requirements all across Dubai Airports. Majority of the food establishments
were found maintaining satisfactory level of control on their operations and the food handling staff were
showing high level of competency in safe handling of food. This is evident from the analysis of audit results
which showed an aggregate compliance level of more than 90% against each audit element.
However, some areas of improvements were noted in the food sector, which have some potential for food
hygiene concerns like food poisoning, customer complaints etc. and some safety hazards observed during
the audit can lead to serious impact on airport operations.
As part of the audit plan, all non-compliances are communicated to respective outlets for corrective action
and Commercial Unit of Dubai Airports shall be accountable for the timely closure of all the audit findings.
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 36 | Page 61
CONCEPT & METHODOLOGY
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 37 | Page 61
4 CONCEPT & METHODOLOGY
Food Hygiene & Safety Audit was conducted at all food & beverage outlets to assess the compliance to
Dubai Municipality Food Code 2013 and Dubai Airports HSE Regulations 2013 and the methodology
adopted during the audit is as follow:
Food Hygiene
and Safety
Audit 2016
Food Hygiene
and Safety
Audit Report
& Score Card
Continuous
improvement
through Followup
Audit & Trainng.
Audit Model
4.1 Concept
Unlike the traditional qualitative audit methods, a unique audit technique was adopted in the audit
process with the help of a tailor-made “Food Hygiene & Safety Audit - Score Card” (see Section 4.4), which
is designed to capture the non-compliances and convert them in to measurable values.
There are 50 check points in the Score Card (based on Dubai Municipality Food Code 2013 and Dubai
Airports Health Safety Health & Environment Regulation), which are grouped under 8 audit elements as
listed below.
1. Premises & Equipment
2. Documents & Records
3. Food Handling
4. Storage
5. Cleaning, Maintenance & Waste Disposal
6. Pest Control
7. Personal Hygiene
8. Safety Comments
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 38 | Page 61
4.1.1 Reporting of audit findings for corrective action
Using the ‘Food Hygiene & Safety Audit - Score Card’ (used as a check list), each food outlet was audited
and the findings were entered in the ‘Inspection Module’ of DA-HSSE Management System and a
comprehensive report of the audit findings was generated from the System (refer section 4.3 for
template). The report comprises the root cause, recommendations for corrective action, evidences and
target date of compliance. Target date of corrective action for each comment is varying from Immediate,
1 week or within 1 month, depending upon the inherent risk as per Scoring Matrix (Table 2).
Each audit was assigned to the Account Managers – Commercial Unit through the DA-HSSE Management
System for follow up and closure. Since the external clients cannot access System, the Account Managers
- Commercial Unit communicated the soft copies of the report to the food & beverage outlets by e-mail.
4.1.2 Method of scoring
Each observation is also entered in the ‘Food Hygiene & Safety Audit - Score Card’ and were given
appropriate value of 1, 2 or 3, based on its compliance level as stated in Table 2. Questions that are
irrelevant to any food & beverage outlet are marked as Not Applicable (N/A) and zero value is given to
make it exempted from the overall scoring. So, depending upon the relevance of the question, the
maximum achievable score will vary for each outlet. For example, the maximum attainable score for a
food & beverage outlet having 45 applicable questions (out of 50 in the Checklist) will be 135 (45 x 3 =
135).
Table 2 – Scoring Matrix for Audit Findings
COMPLIANCE STATUS VALUE TARGET
Major Non-compliance 1 Immediate
Minor Non-compliance 2 Within one week
Full Compliance 3 Within 1 month
4.1.3 CAT Classification
After entering the values, the compliance percentage of the element was calculated from the total score
obtained for each element and corresponding CAT value & RAG status was given to all 8 audit elements
as per Table 3.
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 39 | Page 61
The values of all audit elements were added together to calculate the aggregate compliance percentage
of the outlet.
Table 3 – Category Matrix & RAG Status
COMPLIANCE STATUS CATEGORY % VALUE RANGE RAG STATUS
Major Non-compliance CAT I 0 – 70%
Minor Non-compliance CAT II 71 – 90%
Full Compliance CAT III 91 – 100%
4.1.4 Overall Compliance
Finally, the average of aggregate compliance percentages of all food outlets were added together and it’s
average value was taken as the overall compliance of food & beverage sector (94.3%) in Dubai Airports.
Total compliance % of all food outlets
Overall compliance =
Total number of outlets
4.2 Methodology
4.2.1 Inspection module
The ‘Inspection Module’ of DA-HSSE Management System was utilized to record the audit findings and
manage the audit process online.
4.2.2 Accountability and responsibility
Respective Account Managers - Commercial Unit are accountable to communicate the audit report with
the food & beverage outlets in Dubai Airports. Account Managers – Commercial Unit shall do the follow
up with their respective food & beverage outlets to obtain corrective actions and update the action status
in DA-HSSE Management System.
Upon receiving the audit report from Account Manager – Commercial Unit, it is the responsibility of each
food & beverage outlet to implement the corrective actions and provide feedback to their respective
Account Manager – Commercial Unit. The audit will be CLOSED only after the review and verification of
the corrective actions by the Auditor.
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 40 | Page 61
4.2.3 Audit process
4.2.3.1 Training
A training session on Food Hygiene Awareness was conducted in 4th and 5th April 2016 for all food &
beverage outlets to brief them about the audit elements, audit plan, methodology, objectives and the
scope of the audit process.
During the training, soft copies of Dubai Airports HSE Regulation, Dubai Municipality Food Code & Dubai
Airports Food Hygiene Guidelines to all the training participants.
4.2.3.2 Planning
The audit was scheduled immediately after the Training and circulated to the Auditors for audit
preparations.
4.2.3.3 Food Hygiene & Safety Audit
The Food Hygiene & Safety Audits were conducted at the food & beverage outlets all across Dubai Airports
in a span of 2 months, April – June 2016.
4.2.4 Reporting of audit findings
The audit findings are entered in the ‘Inspection Module’ of DA-HSSE Management System and detailed
audit report (with recommendations, risk rating, root cause, target date of compliance and evidences)
and copy of the audit reports (see Appendix-I) were communicated to the food outlets through the
Account Mangers – Commercial for corrective action outlets.
Accountability of closing the audits were assigned to the respective Account Managers - Commercial Unit
through the DA-HSSE Management System.
4.2.5 Conversion of audit findings to measurable values
Audit findings are entered in the Score Card and appropriate value was given to each finding as per pre-
defined criteria (Table 2) and total score achieved by each food & beverage outlet was calculated. From
the total score obtained, their percentage value of compliance is calculated and appropriate RAG status
(Table 3) is given to highlight the compliance level more illustrative (see Appendix for Audit Score Card).
4.2.6 Corrective actions and closure
Each food & beverage outlet is responsible to refer the audit report, received from the Account Manager
- Commercial Unit and revert the action taken report along with relevant documentary/photographic
evidence within the due date specified in the audit report.
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 41 | Page 61
Respective Account Manager - Commercial Unit shall follow up and ensure the corrective actions are
taken by the food & beverage outlets within target time and updated in DA-HSSE Management System.
Upon receiving the closure notification through the System, the Auditor will verify the actions and close
the audit in DA-HSSE Management System, if the corrective actions are found satisfactory.
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 42 | Page 61
4.3 Audit Report - Template
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 43 | Page 61
4.4 Audit Score Card - Template
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 44 | Page 61
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 45 | Page 61
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 46 | Page 61
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 47 | Page 61
AUDIT FINDINGS – DATA BASE
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 48 | Page 61
5 AUDIT FINDINGS – Data Base
The total number of non-compliances/violations noted at each food outlet are tabulated in below table
(please refer Appendix l for the details of non-compliances/violations of individual outlets).
Table 4 – Details of Audit Findings
AUDIT REF. TOTAL AUDIT
NO F&B OUTLET TERMINAL AREA LOCATION
NO. FINDNGS
1 Baskin Robbins Terminal 1 Departures Landside 491 8
2 Bombay Chowpatty Terminal 2 Departures Airside 381 9
3 Bombay Chowpatty Terminal 1 Departures Landside 438 11
4 Bricco Pizza Concourse C Departures Airside 519 6
5 Brioche Doree Cafe` Concourse D Departures Airside 470 1
6 Burger King Terminal 3 Departures Landside 457 7
7 Burger King Concourse B Departures Airside 397 9
8 Buttlers Cafe` Concourse D Departures Airside 480 1
9 Cafe Nero Concourse B Departures Airside 414 7
10 Camden Food Concourse D Departures Airside 471 4
11 Carluccios Concourse A Departures Airside 403 5
12 Caviar House Concourse B Departures Airside 394 5
13 Caviar House Concourse D Departures Airside 481 1
14 Century International Terminal 3 Arrivals Landside 537 20
15 Charleys Grilled Concourse C Departures Airside 454 8
16 Cho Gao Concourse A Departures Airside 411 2
17 Chowking Restaurant Terminal 1 Departures Landside 561 7
18 Cinnabon Concourse C Departures Airside 518 14
19 CNN Traveller Cafe` Concourse D Departures Airside 483 1
20 Cold Stone Terminal 3 Departures Landside 441 8
21 Cosi Concourse B Departures Airside 396 5
22 Costa Concourse D Departures Airside 566 2
23 Costa Terminal 1 Departures Landside 520 9
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 49 | Page 61
24 Costa (Arr.) Terminal 2 Arrivals Landside 388 9
25 Costa (Dep.) Terminal 2 Departures Airside 373 7
26 Costa - Arrival Terminal 1 Arrivals Landside 535 7
27 Costa - Bag Collection Terminal 3 Arrivals Airside 437 6
28 Costa - C 14 Concourse C Arrivals Airside 459 5
29 Costa - C 18 Concourse C Departures Airside 460 6
30 Costa - C 34 Concourse C Departures Airside 463 6
31 Costa Concourse A Departures Airside 378 4
32 Costa - Check in Terminal 2 Departures Landside 390 10
33 Costa - B 17 Concourse B Departures Airside 416 7
34 Costa - B 32 Concourse B Departures Airside 415 8
35 Costa - Lower Terminal 3 Arrivals Landside 440 6
36 Costa - Mezzanine DWC Departures Airside 462 7
37 Costa - Near Train Stn. Concourse A Departures Airside 380 2
38 Costa DWC Departures Landside 580 8
39 Costa - Upper Terminal 3 Departures Landside 436 6
40 Costa (Food Court) Terminal 1 Departures Landside 488 2
41 Costa Cart Concourse A Departures Airside 405 2
42 Costa Cart B7 Concourse B Departures Airside 468 4
43 Costa-ATC DWC Departures Airside 528 4
44 Delizie Terminal 3 Departures Landside 385 13
45 Easy Break Concourse D Departures Airside 486 6
46 EKFC Mezzanine DWC Mezzanine Airside 534 4
47 Express Hut Cafe Terminal 3 Arrivals Landside 564 9
48 Food Castle Terminal 2 Departures Landside 372 14
49 Food Castle Terminal 1 Arrivals Landside 484 12
50 Food Castle-FC Cargo Cargo Others 356 2
51 Giraffe Concourse A Departures Airside 581 2
52 Giraffe Concourse D Arrivals Airside 485 3
53 Giraffe Concourse B Departures Airside 401 5
Ref: DA-HSE Operations-F&B-16 Author: Head of HSE Operations 50 | Page 61
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