MILAHA ONBOARD MAGAZINE

Milaha Newsletter
ISSUE No.1 2018

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INSIDE THIS ISSUE

2 From the PCEO’s desk 01

The ONE Appoints Milaha From the front lines 02
Shipping Agencies as its
Exclusive Agent in Qatar Inside the house 06

4 Workshops & Seminars 06

Milaha Logistics City is Campaigns 07
now open for business
Events & Exhibitions 08
8
Milaha Goes Digital 18
Milaha Holds AGM, Elects New
Board of Directors Achievements, Awards & Certificates 21

FPRCOEOM’STDHEESK

Abdulrahman Essa Al-Mannai
President and CEO

Dear colleagues,
It gives me great pleasure to say that we started the year on a high note. First, we welcomed “Majd”,
our largest container vessel to date to our fleet. We then launched the first phase of Milaha Logistics
City, which marked our entry into the cold chain solutions sector. Our Trading team signed new exclusive
dealership agreements, while our various business units took part in conferences and exhibitions
to showcase our integrated solutions to new and prospective clients. In more ways than one, these
milestones are directly and indirectly helping our country overcome the restrictions and repercussions
of the blockade, and contributing to the growth of our own business.
On a wider scale, we continue to operate in challenging markets domestically and internationally, which
means that we must continue to demonstrate even more resilience, versatility, and commitment to
quality service to our customers who have high expectations that we should not disappoint.
Internally, we initiated a reorganization of our businesses to reflect the ambitions of our medium and
long-term strategy and boost the overall efficiency and effectiveness of Milaha. We also updated our
Delegation of Authority (DoA) documents for the same purpose. The success of this reorganization
will not be possible without our collective support of the changes to ensure that the new structure will
become part of our daily routine.
Last but not least, I remain confident in our ability to overcome external and internal challenges through
teamwork, collaboration, and adherence to our values.
Let us continue to take Milaha forward.

FFRROONMTTLHIENES

Milaha Shipyard Signs
Agreement with Yanmar

Milaha Shipyard has recently signed an agreement with Yanmar, a leading Japan-based marine engine
manufacturer, to set up an authorized service center in Qatar for medium speed engines repair and
spare parts sale. By virtue of the agreement, Milaha will put together a complete engine maintenance
team which will receive specialized training at the Yanmar training center in Japan. The new center is a
significant addition to Milaha Shipyard’s large portfolio of services and will further enhance its ability to
support shipowners in Qatar where a large number of vessels have Yanmar-manufactured equipment,
such as main engines, generators and auxiliaries.

EDITOR’S NOTE 01

WELCOME TO OUR INTERNAL NEWSLETTER AT MILAHA “ONBOARD”.
OUR GOAL IS TO INFORM, COMMUNICATE AND ENGAGE WITH YOU, OUR COLLEAGUES.

YOUR FEEDBACK AND CONTRIBUTIONS ARE CRITICAL IN MAKING THIS A SUCCESS, SO WE LOOK
FORWARD TO HEARING FROM YOU.

YOU CAN E-MAIL YOUR THOUGHTS AND CONTRIBUTIONS TO: [email protected]

Corporate Communications Team

FROM THE FRONT LINES

The ONE Appoints Milaha Shipping
Agencies as its Exclusive Agent in Qatar

The ONE (Ocean Network Express), a new global shipping consortium which emerged from the
legacy of three Japanese liner companies, NYK, MOL and K Line, has appointed our Shipping
Agencies unit as its exclusive agent in Qatar. Prior to the appointment, Milaha was the exclusive
agent for two of the three companies; however, following discussions and evaluation of various
agents, Milaha’s Shipping Agencies unit was chosen by The ONE management as a result of the
high quality of services we provided to the other two members of the consortium over the years.
This agreement will increase the market share of the Shipping Agencies unit, and is a testament
to the excellent work done by our team.

Sea Shipping, Land Transport &
Installation of WOQOD’s Bitumen tanks

Our Shipping Agencies unit was awarded a turnkey project by WOQOD for the shipping of 16 tanks
from Ras Laffan to Mesaieed port, and then unloading them at Mesaieed Port, land transporting
them to site, and finally lifting each tank using a 600 ton crane and placing each tank on a
designated foundation within the correct alignment and plumpness. The tanks were of various sizes
with the largest having a dimension of 14 meters in diameter and 17 meters in height. Not only was
this shipment the largest size cargo ever moved together by sea in Qatar, but also the tallest cargo
ever discharged in Mesaieed Port.

02

Milaha Trading Signs
New Agreements

Milaha Trading has signed an agreement with three new companies, namely (1) Zetor Tractors
– for Big tractors, (2) Agromehanika – for small tractor and attachments, and (3) Duol Company
– for Air domes and air supported structures. As a result of the agreement, Milaha will be the
exclusive distributor of the three companies in Qatar.

03

FROM THE FRONT LINES

Milaha Logistics City is
now open for business

Phase 1 of the 400,000 sqm Milaha Logistics City has
been inaugurated! The new facility includes a 35,000
sqm warehouse dedicated to temperature-controlled
cargo, and it marks Milaha’s entry into cold chain
solutions. The facility will cater to the food industry,
pharmaceuticals, and other fast-moving consumer
goods (FMCG).
The facility is divided into a frozen storage area, a
chilled storage area, and a temperature-controlled
storage area, ranging from -22° to +22° Celsius. The
facility uses state-of-the-art and environmentally
friendly technology, which earned it a sustainability
award at the Gulf Organisation for Research and
Development (GORD) summit recently held in Qatar.
The new facility is also one of the highest in Qatar
with 22 meters which allows more storage per sqm
than many existing facilities in Qatar.
What’s on Offer
• Total built-up area 35,000 m2.
• Frozen area 5,500 m2.
• Chilled area 5,250 m2.
• Temperature controlled storage 23,000 m2.

04

MILAHA FEEDER NETWORK

RUSSIA
Novorossiysk

BLACK SEA Poti
Istanbul GEORGIA

GREECE TURKEY
Piraeus

M E D I T TME REEDN EI TA NT ES ERAE N E A N SEA SYRIA AFGHANISTAN
JORDAN
Alexandria Damietta IRAQ IRAN

KUWAIT PAKISTAN
Shuwaikh
LIBYA EGYPT
QATAR
Hamad Jebel Ali Karachi BANGLADESH
Mesaieed Mundra Kandla Chittagong
UAE Sohar
SAUDI ARABIA
INDIA

OMAN

Nhava Sheva

Salalah ARABIAN SEA

CHAD SUDAN YEMEN LEGEND

KUWAIT QATAR EXPRESS SERVICE (KQX) BAY OF BENGAL
QATAR GULF SERVICE (QGS)

SOMALIA OMAN QATAR EXPRESS SERVICE (OQX)
LOOP 1
OMAN QATAR EXPRESS SERVICE (OQX)
LOOP 2

INDIA QATAR EXPRESS SERVICE (IQX)

ETHOPIA PAKISTAN QATAR EXPRESS SERVICE (PQX)

BANGLADESH COLOMBO XPRESS SERVICE (BCX) SRI LANKA
Colombo

BLACK SEA EXPRESS 1 (BSX)
BLACK SEA EXPRESS 2 (BSX)

www.milaha.com

Our Feeder unit continues to strengthen its position between the Arabian
Gulf and the Indian Subcontinent with 5 weekly calls connecting the two
regions. With the increasing demand for transport solutions to and from
upper Gulf ports of Shuwaikh, Kuwait and Umm Qasr, Iraq, we launched a

new feeder service (QGS) in early May to cater for this demand.

NVOCC

Our container business has steadily increased its presence with its inventory rising by more than
250% up to May 2018 – which is contributed by all sectors of operations within the Arabian Gulf and
the Indian Subcontinent.

During the first part of 2018, our NVOCC team has started its for expansion into South East Asia
(SEA) with our 1st agency sign up in Singapore. Additional coverage in SEA will be established via
agencies during the coming months, and this will allow us to start operations within SEA as well as
between the Arabian Gulf, Far East, and the Indian Subcontinent.

During the same period, our NVOCC arm has established a team for special equipment and will
begin increasing its focus on project business to support our own inventory of special equipment.

05

IHNOSUIDSEE THE

MMS Documentation Project

In line with the next phase goals and requirements set forward by our management, the IT
Department started Milaha Management System (MMS) Documentation Project during the first week
of February 2018. The team worked with the Corporate Development Department to define the IT
System Map and create all the necessary documents (SIPOCs, Workflows and Measurements) for:
• Infrastructure services
• Systems and solutions
• Quality assurance
• Security sections processes

SWEOMRIKNSAHROSPS &

World Safety Day Activities

On the occasion of World Safety Day, we held a “Child Passenger Safety” session which focused on the
proper use of car seats and the importance of restraining children in moving vehicles. The session was
held in collaboration with Hamad International Training Center and the Kulluna initiative.

06

CAMPAIGNS

Ramadan Campaigns

In celebration of Ramadan, we distributed boxes of dates at our headquarters in Ain Khaled, and we
created dedicated digital screensavers, wallpapers and wellness tips for the occasion. Last but not least,
we celebrated Granagao with the children of our colleagues.

Ramadan Football
Tournament

Milaha won its first match in the MoTC Ramadan Football Tournament. Hamad Al Marri, Badr Al
Sada and the rest of the squad had an outstanding game and led their team to win 4-3 against
Qatar Aeronautical College.

07

EEVXHENIBTISTI&ONS

Milaha Holds AGM, Elects
New Board of Directors

We held our AGM on March 18th, 2018, during Dr. Mazen Jassim Jaidah; H.E. Abdulrahman bin
which the company’s audited financial results Saud bin Fahd bin Jassim Al Thani; Mr. Hamad
for the year ended December 31st, 2017 were Mohammad Al-Mana as members of the Board.
ratified along with other items on the agenda.
At the conclusion of the AGM, the General H.E. Sheikh Suheem Khaled Hamad Abdullah
Assembly elected the following Board of Al Thani, Mr. Muhammad Ibrahim Muhammad
Directors for the next three-year term from Al-Sulaiti, Mr. Saad Mohammed Fahad Buzwair
2018 to 2020: H.E. Sheikh Jassim bin Hamad bin representing Buzwair Real Estate, and Mr Ismail
Jassim Al Thani; H.E. Sheikh Khalid bin Khalifa Al Ali Abdallah Al-Emadi were elected as reserve
Thani representing Qatar Petroleum; Mr. Hitmi members of the Board.
Ali Khalifa Al-Hitmi representing Ali Bin Khalifa
Al-Hitmi & Co.; Mr. Ali Ahmad Al-Kuwari; Mr. Adel The elected Board appointed H.E. Sheikh
Ali bin Ali representing Ali Bin Ali Group; Mr. Jassim bin Hamad bin Jassim Al Thani as
Sulaiman Haidar Sulaiman; Mr. Saad Mohammad Chairman and H.E. Sheikh Khalid bin Khalifa Al
Al-Rumaihi; Mr. Salman Abdullah Abdulghani; Thani as Vice Chairman.

08

09

EVENTS & EXHIBITIONS

AGRITEQ

Our Logistics and Trading teams combined efforts to represent Milaha at Agriteq 2018, the premier
platform for Qatar’s agriculture sector. While our Logistics team showcased its services, particularly
the newly-launched Milaha Logistics City, our Trading team introduced the attendees to the wide
variety of heavy trucks and equipment brand names that it represents in Qatar.

10

Milaha Takes Part in Qatar
International Boat Show
2018 & DIMDEX 2018

We participated in the fifth edition of the Qatar
International Boat Show (QIBS), which was held from
13 March to 17 March at the Pearl-Qatar. The five-day
event hosted yachts and boats from 15 countries and
introduced the region’s boat owners and enthusiasts to
the latest technological advancements.
We also took part in the 6th edition of the Doha
International Maritime Defence Exhibition & Conference
(DIMDEX), which was held from March 12 to 14 at the
Qatar National Convention Centre (QNCC). The event,
one of the biggest of its kind in the region, offered us the
opportunity to showcase a large array of maritime and
logistics services geared towards the maritime security
and defence industries.

11

EVENTS & EXHIBITIONS

Milaha Celebrates Qatar’s
National Sport Day

As part of our commitment to promoting an active and healthy lifestyle among its staff, We celebrated
Qatar’s National Sport Day at the Qatar Racing Club through a variety of outdoor games and activities,
which included football, cricket, volleyball, basketball, and tug-o-war, to name a few.
Many of our colleagues participated in the activities along with their families, who enjoyed other
interactive kid-friendly games such as sack racing, block building, and mountain climbing, which kept the
young children engaged.

12

Moushtarayat

We participated in the 3rd Government Procurement and Contracting Conference and
Exhibition – Moushtarayat 2018. The expo was a chance for our representatives to meet and
interact with government entities and members of the private sector, particularly small and
medium enterprises (SMEs). A key aspect of the conference was to educate local SMEs about

the procedures involved in existing public tenders extended by big buyers, such as larger
private sector companies, semi-governmental and governmental bodies.

13

EVENTS & EXHIBITIONS

Town Hall
(MILAHA GOES DIGITAL)

In May, we held our second Town Hall during which many of our colleagues were awarded for
their long service at the company. The Town Hall also featured a panel discussion headed by the
PCEO along with other members of the MLT. The panel received questions from our colleagues on
the company’s future, plans, and efforts to integrate automation into the workplace. The PCEO
also delivered a speech, highlighting our achievements since the first Town Hall and laying the
groundwork for future growth.

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15

EVENTS & EXHIBITIONS

QIBIC

We actively took part in the Qatar-India Business and Investment Conference during which Qatari and
Indian companies and businessmen gathered to discuss further development of economic ties, bilateral
trade, and investment opportunities between the two countries. Milaha highlighted its strong presence
in India as well as our enhanced direct shipping service to India which covers three major Indian ports.

Ramadan Iftar

In celebration of the holy month of Ramadan, we held our annual iftar at the Westin Hotel in Doha. It
was a wonderful opportunity for our colleagues to gather with their families and celebrate the values of
the holy month.

16

First International Conference
For Maritime INSURANCE,
TRANSPORT AND PROTECTION

We participated in the First International
Conference for Maritime Insurance, Transport
And Protection which was attended by a
number of experts and specialists to discuss
the most important issues related to this field
from both legal and insurance aspects. We
shared with the attendees our experience in
the development and protection of marine
investments, investment in the maritime
transport industry, and challenges facing
maritime transport in the Arab world.

17

DMIIGLIATHAAL GOES

Arranged by the Corporate Communications team, Al-Rayyan TV
conducted a live in-studio interview with our President & CEO on Milaha’s

latest achievements and news. Mr. Al-Mannai highlighted all the new
services that Milaha has launched in the past year and provided an
overview of our various activities and operations.
To view the interview, click here https://youtube/a2cV6oNMtqQ

9The Corporate press releases
with the media,
Communications securing around
team shared
1513 media mentions
of Milaha,
431 of which are in
18 leading local and
international media

Robotic MAJD
Process
Automation As per our Fleet IT standard, the IT team
Solution designed the new network infrastructure
for our largest container vessel, Majd,
In May, we announced the deployment of a and implemented it without the need for
Robotic Process Automation solution, which outsourcing. With the help of the ship’s crew,
we nicknamed “Tam” (means “consider it done” we ran the cables to the required location,
in Qatari dialect). Tam mimics human activities and installed a new domain, an antivirus
using software robots and artificial intelligence server, and a shipnet server. Additionally,
to perform clerical tasks and functions such we installed and configure the computers,
as entry, processing, and transfer of data. It created the schedule backup, and set up
is initially capable of performing more than communications within a short span of 4
70 transactions in less than 2 hours, which days.
would have taken more than one day to finish.
Our finance team was the first to test the The IT team also installed VSAT onboard,
new system, which will be rolled out to other which provides 24x7 Internet access to the
departments in due course. crew, and a telephone service with a Qatari
number, which gives remote accessibility
24x7.

New Halul Vessels

Despite being purchased outside Qatar, the IT team was able to remotely install and configure
the communication system onboard Halul’s new vessels as they made their voyage to Qatar. The
IT infrastructure project on Halul 70, Halul 71 & Halul 90 was successfully completed.

Highlights of the project:
• VSAT installed onboard which provides 24x7 Internet facility for vessel communication, Wi-Fi

access to client & crew welfare, telephony services with Qatar number, accessibility remotely
24x7 for remote support
• Installed Domain, PC’s and necessary IT Equipment to improve productivity
• With help of Shipnet Team we have installed Shipnet Server onboard

19

MILAHA GOES DIGITAL

Milaha ESS Mobile App

As part of Milaha’s Mobility road map, the IT Department launched MILAHA ESS, a completely in-house
developed Employee Self Service mobile app. The app is available for both iOS and Android phone users.

The app has a two factor authentication, wherein an OTP is sent to the mobile number registered
against the employee in the HR records at the time of logging in to the app.

Below are some of the main features of the app:
• It allows all employees to access their HR record on-the-move.
• It also assists all employees with approval rights to approve or reject HR related requests, purchase

requisitions, purchase orders and payable invoices.
• The app would further be enhanced to incorporate requests for other services like absences, loans,

exit permits and many other useful features in the future versions.

Purchase Requisition
Escalation Alert

The IT team developed a Purchase Escalation Alert that periodically sends alert emails to
supervisors and managers regarding the purchase requisitions that needs action along
with aging information.

This will help us identity gaps in procurement process and also to investigate, analyze
and propose best practices.

SharePoint Document
Management System

The IT’s Systems and Solutions team started implementation of the SharePoint Document Management
System (DMS). The Development and configuration of this project was completely in-house with the
latest platform SharePoint 2016. Some departments went live and others are in pipeline.

Below are the main features of the SharePoint DMS:
• Sharing Documents
• Collaboration
• Security
• Versioning
• Alerts
• Metadata Sorting & Filtering
• Search
• Multiple Views

20

AACEWCRHATIREIFDVISCEMA&TEENSTS,

Milaha Offshore Receives
2 ISO Certifications

Milaha Offshore has recently celebrated the significant milestone of achieving more than
600 days without incident on board the Milaha Explorer, one of the largest liftboats of its
kind in the world with 300 personnel accommodation capacity and 1,450 square meters
of open deck. This achievement comes as Milaha Offshore gained the ISO 9001:2015 &
ISO 14001:2015 certifications from Lloyd’s Register Quality Assurance and the Integrated
Management System and International Ship and Port Security certificates from the American
Bureau of Shipping (ABS) following a rigorous verification audit.
Congratulations to our Milaha Offshore colleagues, and remember, safety first!

21

ACHIEVEMENTS, AWARDS & CERTIFICATES

NMSC Begins 2018 With
Multiple Achievements

• Our NMSC team won Qatar Steel tender for Fuchs Fire Resistant Fluid for 2018.
• QAFCO’s 5th Plant partially switched over to Castrol Turbine Oil, which is represented by Milaha, from

SHELL / TOTAL Brand.
• MESAIEED Power Company switched over to CASTROL Turbine Oil for their 2 gas turbines from a

competitor’s brand.
• Our NMSC team secured a Qatalum order for CASTROL Turbine Oil for their 2 steam turbines.
• The team also won a partial tender with Al-Khalij Cement Factory (Qatar Investors Group).
Despite the disruption of NMSC’s supply chain for lubricants as a result of the Gulf crisis, the Center
took quick action to mitigate the impact and finalized a deal with Lukoil, one of the 10 top lubricant
supplier in the world.
A retail offer is in the works to promote Lukoil to increase market visibility and improve the sales.

22 Milaha Logistics
Wins Extension
of Contract with
Qatar Steel

Our Logistics team secured an extension of its existing contract
with Qatar Steel. The scope of work on this contract pertains
to the transportation/loading of steel billets/rebars onto Qatar
Steel-nominated vessels. The extension is a recognition of
the dedication of our operations team in delivering the best
possible services in a very challenging environment. Our efficient
management of Qatar Steel’s billet/rebar loading contract
included the handling of 755,866 tons of cargo through loading
operation on 24 vessels (17 steel billets & 07 rebars) in 2017. The
extension further strengthens our position as a market leader in
comprehensive supply chain solutions tailored to meet the specific
requirements of our valued clients.

Kudos to the Logistics team for the inspiring achievement!

Milaha Trading WINS FIRST
PLACE in the Doosan Service
Competition

Milaha's Navigation Service Center won first place in the Doosan Service Competition that was held in
Oman from 25 to 29 March 2018. The competition saw the participation of technicians from Doosan's
dealers in the Middle East and Africa. Lijo Davis, one of our many talented technicians at the Navigation
Service Center, took the first place following an intense competition. Congratulations to Milaha's
Navigation Service Center and to Lijo Davis for this fantastic achievement!

Certification and Other
Achievements of IT
Department Members

Since the beginning of the year, the following colleagues from our IT department have completed the below
certifications in their respective areas:

Employee Certification

Mr. Fahim Mohammed Oracle Cloud-General Ledger 2017 Implementation Essentials

Mr. Fahim Mohammed Oracle Cloud-Accounts Receivables 2017 Implementation Essentials

Ms. Sringari Janaki Oracle Cloud- Global Human Resources Cloud 2017 Implementation certification

23

ACHIEVEMENTS, AWARDS & CERTIFICATES

Achievements for Fleet IT

The IT team was off for a busy start in 2018 with several new vessel installations, communication installation,
marine equipment support, and cost saving communication plans taking place on some of our vessels.
With the support of Ship Management & Diving units, we have achieved the following installation & support
operations:

Achievements for Oracle R12

Implementation of Oracle R12 for Oman- Maritime and Logistics Operations

This implementation will support the expansion of Milaha Maritime and Logistics Operations in Oman. This
will ensure all transactions pertaining to the new Oman business group are captured on a real time basis in
the Oracle R12 ERP.
The Key benefits of the implementation are as follows:
• Ability to perform Real time Business Transactions for the Omani business group.
• Clear segregation of Omani Ledger in line with the Milaha’s Accounting Structure.
• Enabling clear Financial reporting for the Oman operations.
• To provide easy consolidation of Omani ledger with the Milaha Group.
• Enabling the streamlined business processes for Oman operations that are in line with the Milaha Group.
• This implementation will also lead to automated system controls, workflow based approval for the Oman

operations.

24

Implementation of Oracle R12 new Business Group and
HR applications for QTerminals:

The IT team successfully rolled out the Oracle Self-Service Human Resources (SSHR) solution to
QTerminals, which will allow its staff to access their personal and assignment-related information.

The key benefits of the implementation include:
• More efficient processes, decreased cost, and improved services
• Employees can request and apply for leave, exit permits, and joining reports
• Employees can view their pay slips as well as create different types of HR related requests online.
• Employees can generate letters and certificates themselves. They can also get copies of their

important documents e.g. passport, visa etc.
• In order to help employees with no access to computers, we have provided access to coordinators in

departments. These coordinators can create various transactions on behalf of such employees and
help them process their request online.

Achievements in Subsystems

VAT implementation for all Dubai subsystems

The IT team successfully upgraded all the subsystems being used by the Freight Forwarding, NVOCC
and Feeder departments in our Dubai offices. Work on the upgrade had to be done simultaneously on
many fronts (solution design/development, user education, and implementation planning) for all three
systems due to the inflexibility of the deadline.

The main benefits and features of this achievement are:
• Automation of VAT calculation
• Streamlined business processes for Dubai operations
• Standardization of all outgoing documents as per VAT format
• Generation of VAT Output Tax reports from the subsystems

Invoicing module for Milaha Logistics in Dubai

The invoicing module of the Freight Forwarding system for Milaha Logistics-Dubai went live in January
2018. Below are the main features of this achievement:
• Significant improvement in the time taken to complete all invoices
• Uniformity in the invoice formats produced by Logistics department in Doha and Dubai
• Increased visibility of business through the invoicing related reports available in the system
• VAT implementation achieved as a part of this task, thereby enabling the business to meet compliance

requirements

INFOR implementation at Milaha Logistics City

INFOR, a niche system for 3PL warehouses, has been successfully implemented at Milaha Logistics City.
The implementation is a lengthy process and and some modules are still in progress.

Below are some of the main features of this achievement:
• System setup on on-premise as well as Cloud-based servers
• All modules installed and configured
• System integrated with the ERP system of major client

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