TR CSS NC II

UNIT TITLE : MAINTAIN AND REPAIR COMPUTER SYSTEMS AND
NETWORKS
UNIT CODE :
ELC724334
UNIT DESCRIPTOR :
This unit covers the knowledge, skills and attitudes needed to
maintain and service computer systems and networks.

ELEMENT PERFORMANCE CRITERIA

Italicized items are elaborated in the range of Variables

1. Plan and prepare for 1.1. Maintenance and/or Diagnosis of faults is planned
maintenance and repair and prepared in line with job requirements.

1.2. Tools, equipment and testing devices needed for
the maintenance are obtained and checked for
correct operation and safety

1.3. Materials necessary to complete the work are
obtained in accordance with established procedures
and checked against job requirements.

1.4. OHS policies and procedures are followed in line
with job requirements.

1.5. Computer systems and networks for maintenance
are checked against job/service order or instructions
and specifications.

2. Maintain computer 2.1. Appropriate personal protective equipment is
systems and networks used in line with standard procedures.

2.2. Normal function of computer systems and networks
are checked in accordance with manufacturer’s
instructions.

2.3. Scheduled/periodic maintenance is performed in
accordance with manufacturer’s requirements.

2.4. Where necessary, needed repairs/replacements are
made in accordance with established procedures.

2.5. Unplanned events or conditions are responded to in
accordance with established procedures

3. Diagnose faults of 3.1. Appropriate personal protective equipment is used
computer systems and in line with standard procedures.
networks
3.2. Faults or problems in the computer systems and
networks are diagnosed according to requirements
and in line with the standard procedures.

3.3. Contingency measures are managed and
implemented in accordance with established
procedures

3.4. Unplanned events or conditions are responded to in
accordance with established procedures

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4. Rectify/correct defects 4.1. Appropriate personal protective equipment is used
in computer systems in line with standard procedures.
and networks
4.2. Defective components or parts are replaced or
corrected without damage to the surrounding
environment or services

4.3. Adjustments, if necessary are made in accordance
with established procedures

4.4. Unplanned events or conditions are responded to in
accordance with established procedures.

5. Inspect and test the 5.1. Final inspections are undertaken to ensure that the
computer systems and testing conducted on the device conforms with the
networks manufacturer’s instruction/manual

5.2. Computer systems and networks are
checked/tested to ensure safe operation.

5.3. OHS standards and 5S principles are followed
according to enterprise policies

5.4. Work site is cleaned and cleared of all debris and
left in safe condition in accordance with company
procedures

5.5. Excess components and materials are disposed of based
on WEEE directives and 3Rs waste management
program.

5.6. Report is prepared and completed according to
company requirements

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RANGE OF VARIABLES RANGE
VARIABLE
Tools for: cutting, shaping, drilling, threading, tapping,
1. Tools finishing, dismantling, and assembling. Tool set includes but
not limited to:
2. Equipment and testing 1.1. Pliers (assorted)
devices 1.2. Screw drivers (assorted)
1.3. Special tools
3. Materials 1.4. Soldering iron/gun
1.5. Wrenches
4. OH & S policies and 1.6. Utility knife/stripper
procedures 1.7. Hot air soldering station
1.8. LAN Tester
5. Computer systems and 1.9. Crimping tools
networks 2.1. Equipment includes but not limited to:

6. Personal protective 2.1.1. Maintenance bench
equipment 2.1.2. Power supply equipment
2.2. Testing devices include but not limited to:
7. Maintenance 2.2.1. Multi-meter
8. Faults and problems 2.2.2. Calibrators
2.2.3. Signal generator
2.2.4. Oscilloscope
2.2.5. Appropriate software

Includes but not limited to:
3.1. disks
3.2. Connectors
3.3. Adaptors
3.4. Wires and cables
3.5. Appropriate software
3.6. Computer storage media

4.1. OH & S guidelines

4.2. Philippine environmental standards

Includes but not limited to:
5.1. Servers
5.2. peripherals
5.3. desktop computers
5.4. network devices
5.5. cables and connection

Includes but not limited to:
6.1. Goggles/glasses
6.2. Mask
6.3. Gloves
6.4. Anti-static wrist wrap
7.1. Software updates
7.2. Hard disk maintenance
7.3. File back-up/Restoration
8.1. Network connectivity
8.2. Software issues
8.3. Hardware issues

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EVIDENCE GUIDE

1. Critical aspect of Assessment must show that the candidate:

competency 1.1 Planned and prepared for maintenance and repair.

1.2 Maintained computer systems and networks

1.3 Diagnosed faults of computer systems

1.4 Rectified/corrected defects in computer systems and networks

1.5 Inspected and tested the computer systems and networks

2. Underpinning Includes but not limited to:
knowledge
2.1 Planning and preparing for maintenance
2.2 Computer systems maintenance procedures

2.2.1 PC systems
2.2.2 Computer operations
2.2.3 Electronic fault findings
2.3 Use and operation of tools, instruments and testing devices
2.4 Occupational health and safety policies and procedures
2.5 Job service order forms or checklist
2.6 Problem solving in emergency situation
2.7 Procedures in maintenance scheduling
2.8 Preventive maintenance of computer system and network
2.8.1 Operating system update
2.8.2 Back-up scheduling
2.8.3 Creating restore point
2.8.4 Guarding against virus
2.8.5 Cleaning computer systems and networks
2.9 Diagnostic procedures
2.10 Identifying and isolating faults/problems
2.10.1 Diagnostic software utilities
2.10.2 Gathering of information
2.11 Accomplished forms
2.11.1 Diagnostic reports
2.11.2 Proposal reports
2.12 Defects in computer systems and networks
2.13 Troubleshooting and repair techniques
2.14 Problem solving in emergency situation
2.15 Corrective action
2.15.1 Hardware configuration
2.15.2 Software configuration
2.16 Testing methods and procedures
2.17 Documentation and making reports
2.18 Waste management
2.19 OHS standards and 5S principles
2.20 Practicing 3Rs – reduce, re-use, recycle/recover
2.21 3Rs environmental policies
2.22 Managing waste from electrical and electronic equipment (WEEE)

3. Underpinning 3.1 Reading skills required to interpret work instructions
skills 3.2 Communication skills needed to interpret and define work

procedures
3.3 Problem solving in emergency situation
3.4 Network Cabling
3.5 Connecting computers to wired and wireless LAN
3.6 Removing viruses from infected machines

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4. Method of The assessor must select two of the following assessment methods to
assessment objectively assess the candidate:
4.1 Observation with oral Questioning
5. Resource 4.2 Interview
Implication 4.3 Portfolio

6. Context of The following resources MUST be provided:
Assessment 5.1 Tools
5.2 Computers and peripherals
5.3 Test instruments
5.4 Materials
5.5 PPE
5.6 Technical manuals

Assessment may be conducted in the workplace or in a simulated
environment

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SECTION 3 TRAINING STANDARDS

These guidelines are set to provide the Technical and Vocational Education and
Training (TVET) providers with information and other important requirements to consider
when designing training programs for Computer Systems Servicing NC II.

3.1. CURRICULUM DESIGN

Course Title: COMPUTER SYSTEMS SERVICING NC Level: NC II
Training Hours: 40 Hours (Basic)
80 Hours (Common)

160 Hours (CORE)
------------------------------
280 Hours – TOTAL

Course Description:

This course is designed to develop & enhance the knowledge, skills, & attitudes of
a Computer Systems Service Technician, in accordance with industry standards. It covers
the basic and common competencies in addition to the core competencies such as to
install and configure computers systems, set-up computer networks and servers and to
maintain and repair computer systems and networks.

To obtain this, all units prescribed for this qualification must be achieved:

BASIC COMPETENCIES
(40 hours)

Unit of Competency Learning Outcomes Methodology Assessment
1. Participate in Approach
1.1 Obtain and convey workplace Group  Demonstration
workplace information. discussion  Observation
communication Interaction  Interviews/
1.2 Complete relevant work related questioning
2. Work in a team documents. Discussion
environment Interaction  Demonstration
1.3 Participate in workplace  Observation
3. Practice career meeting and discussion.  Interviews/
professionalism
2.1 Describe and identify team role questioning
4. Practice and responsibility in a team.
occupational  Demonstration
health & safety 2.2 Describe work as a team  Observation
member.  Interviews/

3.1 Integrate personal objectives Discussion questioning
with organizational goals. Interaction
 Observation
3.2 Set and meet work priorities. Discussion  Interview
3.3 Maintain professional growth Plant tour
Symposium
and development.
4.1 Identify hazards and risks.
4.2 Evaluate hazard and risks
4.3 Control hazards and risks
4.4 Maintain occupational health

and safety awareness

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COMMON COMPETENCIES
(80 hours)

Unit of Learning Outcomes Methodology Assessment
Competency Approach
1. Apply
1.1. Assess quality of received  Field trip  Demonstration
Quality materials  Symposium
Standards  Problem solving & questioning
1.2. Assess own work  Simulation  Observation &
2. Perform 1.3. Engage in quality  Individualize
Computer questioning
Operation improvement learning  Third party
 On the job
report
training

2.1. Plan and prepare for task to  Modular  Demonstration

be taken undertaken  Film showing & questioning

2.2. Input data into computer  Computer based  Observation &

2.3. Access information using training (e- questioning

computer learning)  Third party

2.4. Produce output/ data using  Project method report

computer system  On the job  Assessment of

2.5. Use basic functions of a training output product

www-browser to locate  Portfolio

information  Computer

2.6. Maintain computer based

equipment and systems assessment

3. Perform 3.1. Select measuring  Self- paced/  Written/Oral
examination
Mensuratio instruments modular
 Demonstration  Practical
n and 3.2. Carry out measurement  Small group demonstration

Calculation and calculation  Written /oral
 examinations
3.3. Maintain measuring discussion  Direct
instruments  Distance  observation
 Project method
learning  interview

4. Prepare and 4.1. Identify different kinds of  Lecture/  Written/Oral
examination
Interpret technical drawings demonstration
Technical  Practical
4.2. Interpret technical drawing  Dualized demonstration

Drawings 4.3. Prepare/make changes on training  Observation &
questioning
electrical/electronic  Distance

schematic and drawings learning

4.4. Store technical drawings

and equipment/

instruments

5. Use Hand 5.1. Plan and prepare for task to  Lecture /

Tools be undertaken Demonstration
5.2. Prepare hand tools  Distance

5.3. Use appropriate hand tools learning

and equipment  Film Showing

5.4. Maintain hand tools

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6. Terminate 6.1 Plan and prepare for  Film Viewing  Demonstration
and termination/connection of  Individualized
Connect electrical wiring/electronic and
Electrical circuits Learning
wiring and  Direct Student Questioning
Electronic 6.2 Terminate/connect electrical  Assessment of
Circuit wiring/electronic circuits Laboratory
Output Product
6.3 Test termination/ connection Experience
of electrical wiring  On-the-Job
/electronics circuits
Training
 Project Method

7. Test 7.1 Determine criteria for testing  Film Viewing  Demonstration

electronic electronics components  Individualized and

components 7.2 Plan an approach for Learning Questioning
 Assessment of
component testing  Direct Student
Output Product
7.3 Test components Laboratory

7.4 Evaluate the testing process Experience

 On-the-Job

Training

 Project Method

CORE COMPETENCIES
(160 hours)

Unit of Learning Outcome Methodology Assessment
Competency Approach
1. Install and 1.1. Assemble computer  Lecture
 Written
configure hardware  Discussion examination
computer
systems 1.2. Install operating system and  Demonstration  Practical
drivers for peripherals/ examination
2. Set-up  Viewing
computer devices.  Written
networks multimedia examination
1.3. Install the computer
 Practical
application software examination

1.4. Conduct testing and
documentation

2.1. Install network cables  Lecture
 Discussion
2.2. Set network configuration  Demonstration
 Viewing
2.3. Set router/Wi-Fi/ wireless
access point/repeater multimedia
configuration

2.4. Inspect and test the
configured computer
networks

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3. Set-up 3.1. Set-up user access  Lecture  Written
Computer  Discussion examination
Servers 3.2. Configure network services  Demonstration
 Viewing  Practical
3.3. Perform testing, examination
documentation and pre- multimedia
deployment practices

4. Maintain 4.1. Plan and prepare for  Lecture  Written
and repair examination
computer maintenance and repair  Discussion
systems  Practical
and 4.2. Maintain computer systems  Demonstration examination
networks and networks
 Viewing
4.3. Diagnose faults of computer multimedia
systems

4.4. Rectify/correct defects in
computer systems

4.5. Inspect and test the
computer systems and
networks

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3.2. TRAINING DELIVERY

The delivery of training should adhere to the design of the curriculum. Delivery
should be guided by the 10 basic principles of the competency-based TVET.

 The training is based on curriculum developed from the competency
standards;

 Learning is modular in its structure;
 Training delivery is individualized and self-paced;
 Training is based on work that must be performed;
 Training materials are directly related to the competency standards and the

curriculum modules;
 Assessment is based in the collection of evidence of the performance of

work to the industry required standard;

 Training is based both on and off-the-job components;
 Allows for recognition of prior learning (RPL) or current competencies;
 Training allows for multiple entry and exit; and
 Approved training programs are nationally accredited.

The competency-based TVET systems recognizes various types of delivery
modes, both on and off-the-job as long as the learning is driven by the competency
standards specified by the industry. The following training modalities may be
adopted when designing training programs:

 The dualized mode of training delivery is preferred and recommended. Thus
programs would contain both in-school and in-industry training or fieldwork
components. Details can be referred to the Dual Training System (DTS)
Implementing Rules and Regulations.

 Modular/self-paced learning is a competency-based training modality
wherein the trainee is allowed to progress at his own pace. The trainer
facilities the training delivery.

 Peer teaching/mentoring is a training modality wherein fast learners are
given the opportunity to assist the slow learners.

 Supervised industry training or on-the-job training is an approach in training
designed to enhance the knowledge and skills of the trainee through actual
experience in the workplace to acquire a specific competencies prescribed in
the training regulations.

 Distance learning is a formal education process in which majority of the
instruction occurs when the students and instructors are not in the same
place. Distance learning may employ correspondence study, or audio, video
or computer technologies.

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3.3. TRAINEE ENTRY REQUIREMENTS

Trainees or students wishing to gain entry into this course should possess the
following requirements:

 Can communicate either oral and written;
 Must pass the trainability/aptitude test.

This list does not include specific institutional requirements such as educational
attainment, appropriate work experience, and others that may be required of the
trainees by the school or training center delivering the TVET program.

3.4. LIST OF TOOLS, EQUIPMENT AND MATERIALS
COMPUTER SYSTEMS SERVICING – NC II

Recommended list of tools, equipment and materials for the training of 25 trainees
for Computer Systems Servicing – NC II

QUANTITY * TOOLS

10 pieces Screwdriver (standard)

10 pieces Screwdriver (Philips)

10 pieces Long nose pliers

10 pieces Mechanical pliers

10 sets Allen wrench

10 pieces Crimping tools

10 pieces Soldering iron

10 pieces Solder sucker

5 pieces Wire stripper

1 unit Portable electric hand drill

1 set Drill bit

5 sets Precision screw drivers

10 pcs Anti-static devices

5 pcs Flash light/Head mounted light

* Minimum quantity recommended for a Class size of 25 trainees

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QUANTITY * EQUIPMENT

26 units Desktop Computer

10 Laptop computer/Netbook

10 Computers for server

10 Server cabinet/Frame

20 pcs Patch panel (48-ports)

10 sets Working tables

1 unit Internet subscription (at least 2 MBPS)

10 units Uninterruptible Power Supply (UPS)

10 unit Hub / Switch

2 units Managed switch

1 Network controller

11 ADSL Router with Wi-Fi

10 Wireless Access Point

1 unit PC Video camera

2 units External optical drive

1 unit USB External HD

1 unit Network External HD

1 unit scanner

1 unit USB printer

1 unit Network printer

11 pieces Flash disk / Memory stick

10 units Electronic tester VOM

5 units LAN Cable tester

* Minimum quantity recommended for a Class size of 25 trainees

QUANTITY MATERIALS
400 pcs. RJ 45
25 pcs. Modular box (RJ45)
20 pcs. Raceway or Slotted PVC 1.5” x 1.5” x 48”
1 box UTP cable
1 can Contact cleaner
1 piece Whiteboard
1 lot Fastener

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1 spool Filler (lead-free)
8 pcs Fiber optic cable 2 meters (terminated) (Optional)

QUANTITY INSTALLERS / SOFTWARE

26 Desktop OS (license for proprietary software)

10 Network OS (license for proprietary software)

26 Office productivity software (license for proprietary
software)

26 Anti-virus (license for proprietary software)

5 Disk utility software

5 Virtualization software (license for proprietary software)

5 Disk creator software

5 Disk image software

 NOTE: For free Open source systems users - Institutions should own at least
one (1) valid license for the following: Desktop OS, Network OS, Office
Productivity Software and Antivirus.

QUANTITY RESOURCES / MANUALS
26 pieces Motherboard’s manual and installer
10 pieces Device driver installer
Assorted Computer book, PC Magazines and journals
1 lot

3.5. TRAINING FACILITIES

The Computer Systems Service Workshop must be in an infrastructure facility that is
generally accepted to industry standards and practice. Based on class size of
minimum of 25 student/trainees the space requirements for the teaching/ learning
and circulation areas are as follows:

TEACHING / SIZE AREA TOTAL AREA
LEARNING AREAS (in Sq. Meters)
 laboratory (in METER) (in Sq. Meters)
48
and/or lecture 6x8 48
area 4
 storage area 2x2 4 20
 learning 4x5 20
resource center 20
 equipment 20
circulation area 92

Total Workshop Area:

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3.6. TRAINERS QUALIFICATION
COMPUTER SYSTEMS SERVICING – NC II

TRAINERS QUALIFICATION (TQ II)
 Holder of National TVET Trainer’s Certificate (NTTC) Level 1
 *Must have at least 2 years relevant job/industry experience

*Optional. Only when required by the hiring institution.

3.7 INSTITUTIONAL ASSESSMENT

Institutional assessment is undertaken by trainees to determine their
achievement of units of competency. A certificate of achievement is issued for each
unit of competency.

As a matter of policy, graduates of programs registered with TESDA under
these training regulations are required to undergo mandatory national competency
assessment upon completion of the program.

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SECTION 4 NATIONAL ASSESSMENT AND CERTIFICATION ARRANGEMENTS

4.1 To attain the National Qualification of Computer Systems Servicing NC II, the
candidate must demonstrate competence in all units listed in Section 1.
Successful candidates shall be awarded a National Certificate signed by the
TESDA Director General.

4.2 The qualification of Computer Systems Servicing NC II may be attained
through:

4.2.1 Accumulation of Certificates of Competency (COCs) in all the
following units of competencies:

4.2.1.1 Install and configure computer systems
4.2.1.2 Set-up computer networks
4.2.1.3 Set-up computer servers
4.2.1.4 Maintain and Repair Computer Systems and Networks

Successful candidates shall be awarded a Certificate of
Competency (COC) in each of the core units.

Upon accumulation and submission of all COCs acquired for the relevant units
of competency comprising a qualification, an individual shall be issued the
corresponding National Certificate.

4.3 For individuals, who already possess National Certificate (NC) or Certificate of
Competency (COC) along Computer Hardware Servicing NC II –

4.3.1. Portfolio assessment is applicable for COC #1, COC #2 and COC #4,
provided the candidate is already employed and has related
experience for the past three (3) years or more along the qualification.
However, if the assessor finds the evidences presented inadequate,
he may still require the candidate to undergo the practical
demonstration or present other evidences in the form of
Demonstration, Third Party Report, etc. depending on the need for
supplementary evidences.

4.3.2. Candidates are required to take assessment for COC #3 – “Set-up
computer servers”.

4.4 Assessment shall focus on the core units of competency. The basic and
common units shall be integrated or assessed concurrently with the core
units.

4.5 The following are qualified to apply for assessment and certification:

4.5.1. Graduate of formal, non-formal, and informal including enterprise-
based training programs.

4.5.2. Experienced workers (wage employed or self employed)

4.6 The guidelines on assessment and certification are discussed in detail in the
Procedures Manual on Assessment and Certification and Guidelines on the
Implementation of the Philippine TVET Qualification and Certification System
(PTQCS).

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BASIC COMPETENCIES ANNEX A COMP

Receive and Respond to Work with Others Demonstrate Work
workplace Values

communication Lead Workplace
Communication
Practice occupational Practice Housekeeping
Health and Safety Procedures (5S) Utilize Specialist
Procedures Communication skills

Use Mathematical Use Relevant
Concepts and Technologies
Techniques
Promote Environmental
Plan and Organize Work Protection

COMMON COMPETENCIES

Apply Quality Standards Perform Computer Perform Mensuration
Operations and Calculation

Maintain and Repair Test Electronic /
Electronic Systems and Electromechanical
Components and Devices
Components

CORE COMPETENCIES

Install Instrumentation Calibrate Configure Loop C
and Control Devices Instrumentation and Instrumentation and Instrument

Control Devices Control Devices Control D

Install Mechatronic Calibrate and Configure and Apply Diagnos
Devices Configure Mechatronic Mechatronic Software Trouble
Mechatronic
Devices Programs Automation

Service and Repair Service and Repair Service and Repair Install Co
Audio Systems and Consumer Video Business Machines Systems and

Products Systems and Products Set-up Computer Maintai
Servers Repair Co
Install and Set-up Computer
Configure Networks System
Computer Systems Netwo

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TR - COMPUTER SYSTEMS SERVICING NC II Amen

PETENCY MAP

Participate in Workplace Work in a Team Practice Career
Communication Environment Professionalism

Lead Small Team Develop and Practice Solve Problems Related
Negotiation Skills to Work Activities
Develop Team and
Individual Apply Problem Solving Collect, Analyze and
Techniques in the Organize Information
Workplace

Prepare and Interpret Use Hand Tools Terminate and Connect
Technical Drawing Electrical Wiring and
Electronic Circuits

Check Maintain and Repair Start-up and Diagnose and
tation and Instrumentation and Commissioning Troubleshoot
Devices Instrumentation and Instrumentation
Control Devices Control Devices Control Systems
se and
eshoot Maintain and Repair Commission Service and Repair
c (Industrial Mechatronic (Industrial Mechatronic (Industrial Domestic Appliances
n) Systems Automation) Systems Automation) Systems
Maintain Computer
omputer Configure Computer Diagnose and Systems and Networks
d Networks Systems and Networks Troubleshoot
Computer Systems
in and and Networks
omputer
ms and
orks

___________________ Qualification for CSS NC II 64
nded - December 2013

DEFINITION OF TERMS

GENERAL

1) Certification - is the process of verifying and validating the competencies of a
person through assessment

2) Certificate of Competency (COC) – is a certification issued to individuals who
pass the assessment for a single unit or cluster of units of competency

3) Common Competencies - are the skills and knowledge needed by all people
working in a particular industry

4) Competency - is the possession and application of knowledge, skills and
attitudes to perform work activities to the standard expected in the workplace

5) Competency Assessment - is the process of collecting evidence and making
judgments on whether competency has been achieved

6) Competency Standard (CS) - is the industry-determined specification of
competencies required for effective work performance

7) Context of Assessment - refers to the place where assessment is to be conducted
or carried out

8) Core Competencies - are the specific skills and knowledge needed in a particular
area of work - industry sector/occupation/job role

9) Critical aspects of competency - refers to the evidence that is essential for
successful performance of the unit of competency

10) Elective Competencies - are the additional skills and knowledge required by the
individual or enterprise for work

11) Elements - are the building blocks of a unit of competency. They describe in
outcome terms the functions that a person performs in the workplace.

12) Evidence Guide - is a component of the unit of competency that defines or
identifies the evidences required to determine the competence of the individual. It
provides information on critical aspects of competency, underpinning knowledge,
underpinning skills, resource implications, assessment method and context of
assessment

13) Level - refers to the category of skills and knowledge required to do a job

14) Method of Assessment - refers to the ways of collecting evidence and when,
evidence should be collected

15) National Certificate (NC) – is a certification issued to individuals who achieve all
the required units of competency for a national qualification defined under the
Training Regulations. NCs are aligned to specific levels within the PTQF

16) Performance Criteria - are evaluative statements that specify what is to be
assessed and the required level of performance

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17) Qualification - is a cluster of units of competencies that meets job roles and is
significant in the workplace. It is also a certification awarded to a person on
successful completion of a course in recognition of having demonstrated
competencies in an industry sector

18) Range of Variables - describes the circumstances or context in which the work is
to be performed

19) Recognition of Prior Learning (RPL) – is the acknowledgement of an individual’s
skills, knowledge and attitudes gained from life and work experiences outside
registered training programs

20) Resource Implications - refers to the resources needed for the successful
performance of the work activity described in the unit of competency. It includes
work environment and conditions, materials, tools and equipment

21) Basic Competencies - are the skills and knowledge that everyone needs for work

22) Training Regulations (TR) – refers to the document promulgated and issued by
TESDA consisting of competency standards, national qualifications and training
guidelines for specific sectors/occupations. The TR serves as basis for
establishment of qualification and certification under the PTQF. It also serves as
guide for development of competency-based curricula and instructional materials
including registration of TVET programs offered by TVET providers

23) Underpinning Knowledge - refers to the competency that involves in applying
knowledge to perform work activities. It includes specific knowledge that is
essential to the performance of the competency

24) Underpinning Skills - refers to the list of the skills needed to achieve the elements
and performance criteria in the unit of competency. It includes generic and
industry specific skills

25) Unit of Competency – is a component of the competency standards stating a
specific key function or role in a particular job or occupation; it is the smallest
component of achievement that can be assessed and certified under the PTQF

SECTOR SPECIFIC

1. Computer System - The complete computer made up of the CPU, memory and
related electronics (main cabinet), all the peripheral devices connected to it and its
operating system. Computer systems fall into two broad divisions: clients and
servers. Client machines fall into three categories from low to high end: laptop,
desktop and workstation. Servers range from small to large: low-end servers,
midrange servers and mainframes.

2. Computer Network, or simply a Network, is a collection of computers and other
hardware interconnected by communication channels that allow sharing of resources
and information. Where at least one process in one device is able to send/receive
data to/from at least one process residing in a remote device, then the two devices
are said to be in a network. It is a group of devices connected to each other.
Networks may be classified into a wide variety of characteristics, such as the medium

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used to transport the data, communications protocol used, scale, topology, benefit,
and organizational scope.

3. Configuration - The makeup of a system. To "configure" is to choose options in
order to create a custom system. "Configurability" is a system's ability to be changed
or customized.

4. Connector - Any plug and socket that links two devices together. Although taken for
granted and rarely in the limelight, connectors are a huge industry, and the quality of
these components is more critical than most people would imagine. When not
designed or constructed properly, they often become the weakest element in an
electronic system.

5. Display Adapter - A plug-in card in a desktop computer that converts the images
created in the computer to the electronic signals required by the monitor. It
determines the maximum resolution, refresh rate and number of colors that can be
displayed, which the monitor must also be able to support. On many PC
motherboards, the display adapter circuits are built into the chipset, and an AGP or
PCI card is not required.

6. Expansion Board - A printed circuit board that plugs into an expansion slot and
extends the computer's capability to control a peripheral device. All the boards
(cards) that plug into a computer's bus are expansion boards, such as display
adapters, disk controllers, network adapters and sound cards.

7. Expansion Bus - An input/output bus typically comprised of a series of slots on the
motherboard. Expansion boards (cards) are plugged into the bus. ISA and PCI are
the common expansion buses in a PC.

8. Graphical User Interface - A graphics-based user interface that incorporates
movable windows, icons and a mouse. The ability to resize application windows and
change style and size of fonts are the significant advantages of a GUI vs. a
character-based interface. GUIs have become the standard way users interact with a
computer, and the major GUIs are the Windows and Mac interfaces along with Motif
for Unix and the GNOME and KDE interfaces for Linux.

9. LAN - a local area network (LAN) is a computer network that interconnects
computers in a limited area such as a home, school, computer laboratory, or office
building using network media. The defining characteristics of LANs, in contrast to
wide area networks (WANs), include their usually higher data-transfer rates, smaller
geographic area, and lack of a need for leased telecommunication lines.

10. Motherboard - Also called the "system board," it is the main printed circuit board in
an electronic device, which contains sockets that accept additional boards. In a
desktop computer, the motherboard contains the CPU, chipset, PCI bus slots, AGP
slot, memory sockets and controller circuits for the keyboard, mouse, disks and
printer. It may also have built-in controllers for modem, sound, display and network,
obviating the need to plug in a card.

11. Networks – see Computer Network.

12. Operating System - The master control program that runs the computer. The first
program loaded when the computer is turned on, its main part, the "kernel," resides
in memory at all times. The operating system sets the standards for all application
programs that run in the computer. The applications "talk to" the operating system for
all user interfaces and file management operations.

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13. Peripheral -Any hardware device connected to a computer, such as a monitor,
keyboard, printer, disk, tape, graphics tablet, scanner, joy stick, paddle or mouse

14. Server - A computer system in a network that is shared by multiple users. Servers
come in all sizes from x86-based PCs to IBM mainframes. A server may have a
keyboard, monitor and mouse directly attached, or one keyboard, monitor and mouse
may connect to any number of servers via a KVM switch. Servers may be also be
accessed only through a network connection as well.

15. Sound Card - Also called a "sound board" or "audio adapter," it is a computer
expansion board that records and plays back sound, providing inputs from a
microphone or other sound source and outputs to speakers or an external amplifier.
The de facto standard for sound card compatibility in PCs is Creative Labs' Sound
Blaster.

16. User Interface - All graphics based today, the user interface includes the windows,
menus and method of interaction between you and the computer. Prior to the Mac,
Windows and Motif (UNIX) interfaces, all interaction was based on commands
entered by the user. Operating systems may support optional interfaces and allow a
new shell, or skin, to be used instead.

17. Virus - Software used to infect a computer. After the virus code is written, it is buried
within an existing program. Once that program is executed, the virus code is
activated and attaches copies of itself to other programs in the system. Infected
programs copy the virus to other programs.

18. WAN - a Wide Area Network (WAN) is a network that covers a broad area (i.e., any
telecommunications network that links across metropolitan, regional, or national
boundaries) using private or public network transports. Business and government
entities utilize WANs to relay data among employees, clients, buyers, and suppliers
from various geographical locations. In essence, this mode of telecommunication
allows a business to effectively carry out its daily function regardless of location

19. WEEE Directives - the prevention of waste electrical and electronic equipment
(WEEE), and in addition, the reuse, recycling and other forms of recovery of such
wastes so as to reduce the disposal of waste. It also seeks to improve the
environmental performance of all operators involved in the life cycle of electrical and
electronic equipment, e.g. producers, distributors and consumers and in particular
those operators directly involved in the treatment of waste electrical and electronic
equipment.

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ACKNOWLEDGEMENTS

The Technical Education and Skills Development Authority (TESDA) wishes to
extend gratitude and appreciation to the many representatives of business, industry,
academe and government agencies and labor groups who donated their time and
expertise to the development and validation of these Training Regulations.

FOR THE REVIEW / REVISION STAGE

 THE TECHNICAL EXPERT COMMITTEE ( 2012-2013)

ENGR. ALEX S.E. SY - Chairperson MR. VICTOR GRUET - Member
President, CATIA Foundation, Inc. Proprietor, Symphony IT Consulting
President, Electronic Industries Association Secretary, Electronics Industries Association
of the Philippines, Inc. (EIAPI) of the Philippines, Inc. (EIAPI)

ENGR. EMMANUEL G. GONZALES - Member MR. SEVERINO BURGOS - Member
Academic Director Supervising TESD Specialist
INFOTECH TTCTCE

MR. JULFORD ABASOLO – Member
Supervising TESD Specialist
TTCTCE

 THE PANEL EXPERT ( VALIDATION)

ENGR. RONALDO B. RACELIS MR. JAY J. CRISOSTOMO
Deputy Program Director, Technology Trainer, Computer Systems
Asian College (formerly ACSAT) INFOTECH

ENGR. EMMANUEL G. GONZALES MR. EDWIN MENDOZA
Academic Director CATIAFI / ATI
INFOTECH

MS. LUZ D.G. GALANG
Trainer
TTCTCE

 ELECTRONIC INDUSTRIES ASSOCIATION OF THE PHILIPPINES, INC.

 THE TESDA BOARD - STANDARDS SETTING AND SYSTEMS DEVELOPMENT
COMMITTEE

 THE MANAGEMENT AND STAFF OF TESDA SECRETARIAT

 Qualifications and Standards Office (QSO)
 Competency Assessment and Certification Office (CACO)

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