NEC Retail Newsletter - December

NEC Technologies India Private Limited

RETAIL NEWSLETTER

Bringing you the latest in Global Retail

Volume 1, Issue 7
Date: December 2017

Inside this issue:

Retail Events 1

Industry Outlook 2

Technology 3

Competitors 4

Customers 5

New Release 6

Trending 7

Retail Events

1 © NEC Technologies India Private Limited 2015 NEC Group Internal Use Only

Industry Outlook

Asia to dominate global grocery market growth

IGD

Asia is set to dominate growth in the global grocery market for the next five
years, according to a report by international research organisation IGD.
Worldwide, grocery industry sales are tipped to grow by US$2.7 trillion in
sales up to 2022. “Asia’s grocery retail market will be significantly boosted by
a rising population and increased shopper spend, with consumer spending in
the region accounting for nearly half of additional sales generated to 2022,”
IGD said in a report. Of that, $1.2 trillion will come from Asia, representing a
compound annual growth rate (CAGR) of 6.6 per cent.

For more information: http://bit.ly/2yVfACt

Technology

Lowe’s using IoT to power their digital
transformation

Following a successful test of
OSHbot, an autonomous retail
service robot at its Orchard
Supply Hardware brand,
Lowe’s introduced LoweBot in
11 Lowe’s stores. In addition
to helping employees monitor
inventory, LoweBot helps
customers with short,
transactional trips. The same
laser-based sensors that guide
autonomous cars help LoweBot
navigate the store.

Lowe's Home Improvement offers shoppers a mobile app for in-store
navigation that employs augmented reality technology to enhance the
shopping experience. Dubbed "Lowe's Vision: In-Store Navigation," the app
utilizes Google's Tango augmented reality (AR) technology. Available in two
stores, the app lets shoppers with Tango-enabled smartphones search for
products, add them to a list and find them using AR. The Tango tech uses
motion tracking, area learning and depth perception to guide customers
through the store. As shoppers traverse the store, the app provides directional
prompts overlaid onto the real-world setting to guide them through the most
efficient route.

In addition to its use of IoT to provide an engaging customer experience,
Lowe's is on the leading edge selling smart devices to its customers. Lowe's
recently announced it's expanding its "Smart Home powered by b8ta"
connected-home shopping experience to 70 stores nationwide. The store-
within-a-store offers an innovative shopping solution for customers interested
in smart home devices. The retailer also offers its Iris smart home solution,
built with Microsoft Azure’s cloud technology. Iris is a simple, customizable
smart home system, which provides users the ability to manage, monitor and
maintain their homes, and currently works with more than 80 smart home
devices.

For more information: http://bit.ly/2kgGgMv

Competitors Diebold Nixdorf CEO Andy
Mattes steps down
Manhattan Associates
teams with HP for
streamlined point-of-sale
platform

The collaboration will help to Diebold Nixdorf Inc. on Wednesday
simplify POS and mobile POS announced three key global
(mPOS) selection, integration, and leadership changes including the
operation, delivering more flexible CEO stepping down. The office of
customer engagement options for the chief executive will be led by
brick-and-mortar retailers Christopher A. Chapman
For more information: For more information:
http://bit.ly/2tljoPq http://bit.ly/2kfyDTy

Forever 21 Selects Toshiba as their Global Provider for
Client Services, Managed Services and Retail Store Solution

Toshiba Global Commerce Solutions, a global market share leader in retail
point of sale (POS) technology, announced that it has been selected by
Forever 21 to provide the leading fashion retailer with wall-to-wall Client
Services and equipment for their corporate stores in 16 countries
For more information: http://bit.ly/2kJaxjx

NCR partners with Samsung on POS Device

CR, in collaboration with Samsung Electronics America Inc., has launched NCR
Silver Quantum, an all-in-one point-of-sale commerce station featuring an
integrated payment device with mobile wallet acceptance capability, customer
display, loyalty scanner and Samsung Galaxy tablet.

The Silver Quantum commerce station provides merchants a sleek, efficient
system to better manage customer POS transactions and back-office
operations, according to a press release.

For more information: http://bit.ly/2yUYdBE

Customers

Uniqlo parent applies to BP Indonesia aiming to

launch in India roll out convenience

stores

The Japanese fast-fashion giant BP Indonesia aims to open about
has filed an application with India’s 350 petrol stations and convenience
Department of Industrial Policy & stores over the next decade in
Promotion to do business in the partnership with AKR Corporindo.
country under the Uniqlo brand
For more information:
For more information: http://bit.ly/2BaIYuy
http://bit.ly/2oCD67i

Don Quijote plans more PTT Philippines beefing

outlets for Asia up café chain

Founding chairman Takao Yasuda PTT Philippines expects to spend
sas the group is looking to open PHP500 million (US$9.9 million) on
stores in Hong Kong, Malaysia, beefing up its retail network,
Taiwan and Thailand. including a foray into the Japanese
market.
For more information:
http://bit.ly/2B9Fk41 For more information:
http://bit.ly/2khC6AW

Sears is teetering on 7-Eleven US ‘redefines
the edge of bankruptcy convenience’ with
and Kmart could be its ordering app
first casualty

Sears' sales are down 45% since 7-Eleven US is trialing on-demand
early 2013, its debt load has ordering for delivery or in-store
spiked to over $4 billion, and the pickup at selected Dallas stores via
company is losing well over $1 its new 7-ElevenNow smartphone
billion annually app, ahead of a national roll-out.
For more information:
For more information: http://bit.ly/2yUBGoQ
http://read.bi/2kDkEGK

New Release

Square Stand

Square

Turns iPad into POS System

Payments disruptor Square has launched Square Stand, an out-of-the-box
solution that transforms an iPad into a fully integrated point-of-sale (POS)
system.
Promising to clear your counter of clutter and allow you to run your entire
operation from a countertop device, the $299 system integrates with Square’s
POS software and includes a Square Reader and Dock and an iPad stand.
To start accepting contactless and chip payments with Square Stand you
simply connect an iPad to the stand, download Square’s POS software and plug
in the card reader.

For more information: http://squ.re/KmncED

Trending

2018 trends in Retail

Supermarket GPS/interactive baskets

Supermarkets like Tesco and Sainsbury’s already allow their customers to scan
their own food and pack their bags as they go around the aisle, reducing the
time wasted scanning and packing items at the till.
But there’s still more to come – interactive shopping trolleys or supermarket
GPS. Over the next year we could start to see the major supermarkets
implement this technology in their stores.
For example a touch display which could automatically suggest meals to make
as you scan and add items to your trolley or being able to create a shopping
list at home, log in (for scanner in-store), see your list on screen and cross
them off as you go.
We also predict these trollies to start creating the best possible shopping route
for the list that you upload, just like a GPS system in your car based on your
items to help save time.

‘BOPIS’ becomes the ‘new normal’

When retailers started to migrate away from traditional and static point-of-
sale (POS) systems, it allowed customers to be more flexible in how they pay
for items around the store.
We saw ‘BOPIS’ (buy online pickup in-store) take centre stage, creating a new
trend in buying online and picking up your purchases in-store.
We’re already seeing a lot of BOPIS being implemented in many of the large
retailers and online catalogues, making it easier for sales associates to engage
and conduct transactions with customers throughout the store.
In 2018 ‘BOPIS’ will become much more utilised by consumers, and begin
moving toward the norm. By using ‘BOPIS’ to blend the best of both online
and in-store, retailers will create seamless omnichannel shopping capabilities
that enhance customer experience and brand loyalty potential

Beacon technology

Beacon technology, although it’s been around since 2013, hasn’t been used to
its fullest. Over the last few years it’s started to gain traction in industries like
retail.
It’s been trailed and in some cases already being used by some retailers for
location-based marketing purposes, as well as to help customize offers and
promotions further by using advanced analytics.
Some interesting uses we’ve already seen include retailers sending push
notifications to customers when they’re in the vicinity of their store, and in-
store mannequins which can send shoppers alerts about the products that
they’re wearing.
We really expect this technology to take off and hit more stores throughout
2018 and into 2019

Trending

2018 trends in Retail

The ‘electronic’ shelf

Right now, electronic shelf edge labels are still not widely used, and despite
the technology being readily available, there’s been little implementation of
this technology so far.
But this could all be set to change in 2018, with a large number of retailers
across different sectors looking to implement this technology.
Shelf edge labels can be edited and updated electronically allowing
information such as prices and promotions to be changed easily.
Currently supermarket assistants have to edit, pick out and replace printed
labels manually, but electronic labelling will save time and make the process
more efficient.
Retailers can also use this type of labelling to provide real-time updates to
customers on the price of a product, compared to the same item in another
store or online.
Consumers would value this and it could also be used a sales skew; even if
the product is slightly cheaper online or elsewhere, why would you want to
wait an extra three days for delivery or instead walk/drive 20-30 minutes to
another store for the sake of a few extra pounds when you can take the
product home there and then.

Intelligent and virtual fitting rooms

There have already been some trials with intelligent changing rooms and
interactive elements, but now we’re starting to see these actually
implemented.
Such technology includes the use of interactive screens, which will allow
customers to check stock and instantly ask sales assistants for a different size
while staying within the changing room area.
Where a “magic mirror” (using a blend of touchscreens and kinetic
technology) allows them to see themselves wearing various items, without
even having to try them on.
We believe most of the leading fashion houses will implement this technology
in their stores over the next 12 months or so and we’ll then see this
implemented on the high street and in supermarket stores that sell clothes.

For more information: http://bit.ly/2AhqF6s