Your Essential Guide

We help retailers and brands sell more.

Your Colleague Handbook: Your Essential Guide

Everything you need to know about working for Dee Set

V11.0 16th February 2021

We help retailers and brands sell more.

OUR MISSION, VISION, VALUES AND BEHAVIOURS

OUR MISSION OUR VISION

We help retailers and brands Better, faster and more cost
sell more effective through innovation

and our people

OUR VALUES OUR BEHAVIOURS

We give our We are care We Say it like it Relentlessly Explore
best every about each challenge is improve
other, our each other to
time customers be bold and
innovative
and our
communities

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WHAT WE DO

OUR WHY OUR HOW OUR WHAT

We help retailers and brands Better, faster and more cost We provide people, product,
sell more effective through innovation POS and tech
and our people
• Operational excellence at • Track record or adding value
the point of purchase • We nurture long term • 15+ years consecutive
partnerships
• Focus on areas outside of growth
‘core’ • Creative, dedicated • Largest field team in the UK
solutions
• Knowledge and passion for creates a unique end to end
retail • Investment in technology proposition

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OUR GROUP

As well as our core Dee Set business, there are a number of companies that form part of our
Dee Set group:
Tactical Solutions: our field marketing agency that work with lots of big brands like Quorn and
Birdseye. They work with these brands to understand their unique challenges and create
merchandising solutions to suit every situation
White Hinge: the e-tailing arm of our business with over 60,000 lines, they sell everything from
beauty products to hardware directly to customers. They are the third biggest eBay seller in the
UK and the tenth biggest on the world! They also sell through Amazon Prime
Doggie Solutions: Our pet products solutions that offers a wide range of products including, dog
beds, dog toys, dog crates, puppy pens and puppy cages, training collars and much more
Polly POS: the print and design arm of the business catering for all print requirements from
creating bespoke display units to tailored packaging
ElizaSixtyFour: the tech arm of our business that provides data science solutions to help
organisations leverage a competitive data-driven advantage

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HELLO

Hello and welcome to Dee Set! We hope you are settling in well with us! This is your essential guide and is designed to
help you make yourself at home.

Just to let you know, we might amend, change or discontinue the policies, practices and benefits described in this guide and so it
would be great if you could have a nosey every now and again so that you can keep yourself up to date. This is the most up to date
version of your guide right now so get rid of any old copies you have lying about and make sure you refer to this version for now.

We are really proud of this guide and want to keep it as a handy guide for you and your Dee Set colleagues. If you would like to share
the handbook with anyone else, we would really appreciate if you could give The People Team a buzz and ask if it’s OK before you go
sharing this willy nilly.

If you want more information about any of our policies, procedures or benefits, or if you have any questions about anything you read
in this guide, you can find all our policies and some great hints and tips on our learning platform, Thrive. Remember you can always
have a chat with you Line Manager or drop in or contact the People Team if you have any questions too.

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DROP US A LINE

TO CONTACT ALL OF OUR DEPARTMENTS CALL
OUR CENTRAL COMMUNICATIONS TEAM ON…

01782 266667

FROM HERE YOU CAN SELECT OPTIONS FOR…

IT SUPPORT THE PEOPLE TEAM PAYROLL MERCHANDISING RECRUITMENT
GENERAL ENQUIRIES
Log a ticket on our Help payroll@deeset.co.uk centralops@deeset.co.uk careers@deeset.co.uk
Portal, you can find this in hr@deeset.co.uk

the Hub on Blink Log a ticket on our Help
Portal, you can find this in

the Hub on Blink

We really want you to let us know if you know about anything that is going on in Dee Set that seems illegal, unsafe or just
not right in some way. As a first point of call, it would be great if you could have a chat with your Manager or another

Manager about your concerns, if this isn’t possible or you are not comfortable sharing your concerns, give the People Team
Confidential Line a call on 01782 952099 where you can report your concerns anonymously.

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DROP US A LINE

We have an app called Blink, that gives us all easy
access to everything to do with Dee Set – from the
holiday portal and time sheets, to merchandising
documents and company news. We can all go on Blink
and ask and answer questions, post successes and
share great hints and tips.

You will need to sign up to Blink by downloading the app
and following the instructions, your Line Manager can
help you with this if you get stuck,

Why not go and have a look at what people are posting
and even add your own comments and posts!

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YOUR RIGHT TO WORK

We need to make sure that you are allowed to live and work in the UK, this will keep you and us safe and legal during your
time with Dee Set. To prove this, we need you to provide evidence that you have the right to live and work within the UK.

When you join the company, you will add all of your details and necessary documentation to our onboarding platform. When you first meet
with your Manager make sure you bring this documentation with you as they will ask to see the original documents so that they can confirm
this matches the document you uploaded. If you have provided an electronic right to work through the government website we will give you
the thumbs up and let you know when we have been able to validate this for you.

If there are any restrictions on how and when you work in the UK, you must keep us up to date and drop The People Team any updated
documentation as and you when you might need to. It is really important that you do this as both you and us could get into serious trouble,
this could hit your pocket through fines or even worse, prison!

If you are not able to provide us with the right documentation to prove your employment, you won’t legally be able to work
with us here at Dee Set and we will withdraw your offer of employment. If you need any more information, have a look at our
Right to Work policy.

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EQUALITY AND DIVERSITY

You are so important to the success of our business and we want to make sure that we respect the differences and individuality
of all our colleagues. We want you to work in an environment where you feel safe and comfortable and completely free from
harassment and bullying.

There are certain characteristics that are believed to make someone more vulnerable and so are legally protected, we will pay
special consideration to these when creating our safe and comfortable environment.

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EQUALITY AND DIVERSITY

Here are the characteristics that we pay special attention to when considering individuality and differences. When creating a
safe and comfortable environment, we will treat anyone with these characteristics with the same respect and dignity as all

our colleagues. We make sure we learn and understand as much as we can about the individuality of all of these
characteristics and challenge any stereotypes. We will support these colleagues to achieve their full potential, making

changes where we need to make all our colleagues comfortable and safe.

PREGNANCY SEXUALITY DISABILITY TRANSGENDER
STATUS

AGE RELIGIOUS AND GENDER RACE MARITAL
POLITICAL OPINION STATUS

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SHARE YOUR LEARNING AND DEVELOP

Thrive is our social learning platform where anyone
can post files, articles, videos and documents to
support with everyone’s learning.

If you need a question answered, Thrive is a great
starting point to see if anyone has posted anything
that might be of use to you. You can also make
your own contributions when you learn something
that might be handy for the rest of us.

Create your profile, tell us what you want to learn
more about and what you can teach others to
create a truly bespoke learning experience!

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SHARE YOUR LEARNING AND DEVELOP

Here at Dee Set, we love to support in your development so that you can be the very best you can be in your current role or what you
might want to become with us. One way we can support with this is through our learning platform – Thrive which can be found on our
colleague portal.

You will need to complete a couple of pathways when you start in the business to make sure you are up to speed with some of our
policies and processes. You will then be sent a monthly module to keep you up to speed on a variety of different topics. These
modules will show on your “Mandatory Learning” section of your homepage on Thrive.

To further develop yourself, you can check out the “Recommended for You” section, share and upload videos you’ve made yourself
and even check out the Discover Page to find great resources from all areas of our business. There are tons of resources and courses
to support with your self development and you can learn about anything from Microsoft Excel to How to Listen with Empathy.

Have a look at our Learning Policy to find out and how and when you can complete these courses.

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DEVELOP

APPRENTICESHIPS
Apprenticeships are a fantastic tool to help you
learn and get recognised qualifications whilst you
work. Here at Dee Set, we have loads of
apprentices in different areas studying different
topics at different levels. If you are interested in
understanding more about studying something
that will help you develop in your current role or a
different role with us, drop the People Team a line
and our Learning and Development team will be
able to give your more information about the
qualifications on offer and how you can study for
these as an apprentice.

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HOW YOU DOING?

We love to know how you are feeling here at Dee Set and really want you to tell us honestly
what we are doing right so that can do more of it and what we need to do better so that we
can improve it. And we don’t just want you to tell us this once, we want you to tell us every
day! So, we have devised a quick and easy way for you to do this. When you go to the Hub on
Blink, you will see this option an option asking you “how do you feel about Dee Set today?”

Click on this option and it will take you straight through to our feedback site where you can
tell us how you are feeling, why you are feeling like that and what we can do about it.

Remember if you want to be contacted about any of the comments you leave, you need to let
us know that it is OK for us to contact you and what your best contact details are.

We will regularly report back to everyone on how we are getting on overall but will never share
your comments without your permission, so go on, tell us how you are feeling today!

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YOUR ROLE

We love being flexible and we know this is key to
our success so where you work, the hours you
do and the activities you complete may vary
depending upon the needs of your customers.
We want to ensure you have the opportunity to
use the skills, knowledge and experience you
have and to grow new ones too. So be open to
new challenges and shout up if you have hidden
talents or want to try new things!

We will always work with you to balance your
needs with the opportunities we have and will
give you as much notice we can of any changes
to the way you work.

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YOUR HOURS

BREAKS WORKING HOURS

We always want you to We believe that working excessive hours regularly is not good for anyone. We don’t want you to
be safe and comfortable work excessive hours however in our “can do” business we may need to work additional hours to
and so if you need a cover peak periods of work or trade.
break, be sensible, talk
to your Manager and There is a set of rules known as the Working Time Directive that say that if you are happy to work
agree it with them. more than 48 hours a week. You will have told us whether you would like to opt in or opt out of
Remember, if you are these regulations when you first started with us as part of your onboarding process. If you would
working more than 6 like to change these preferences at any time, you can complete a voluntary opt out form. Just so
hours, you must take at that you know, you can’t opt out of the Work Time Directive if you are:
least a 20 minute break.
Just so that you know, Covered by a different set of rules known as the Road Transport (Working Time)
breaks are unpaid. Regulations
Under 18

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ALL ABOUT THE MONEY

YOUR PAY YOUR DETAILS YOUR PAYSLIPS QUESTIONS?
You will be able to find out We pay you directly into your We know you will want easy If you have any questions
about your specific pay and bank or building society access to your payslips and so about your pay or payslips,
benefits as well as when you account so make sure you we have popped them in your check Thrive to see if your
will get paid in your contract. have provided us with your Employee Self Service which question is answered there. If
most up to details so your you can find in your Blink Hub. not, go to your Manager or
money doesn’t go missing! have a chat with our Payroll
Team:

01782 266667

payroll@deeset.co.uk

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ALL ABOUT THE MONEY

There may be times when we will make deductions from your
pay. If we need to do this for any reason, we will make sure we
have had a chat with you about this before making the
deduction. This will help us to agree the best way of making any
deductions that works for both you and us. Some of the
situations where we will need to talk about deductions are:
• Errors in the payroll that have resulted in you being overpaid
• When you have taken more holidays than you are entitled to
• When you have received more sick pay than you are entitled

to
• When you have not returned something that belongs to us

like equipment or uniform
• When you have made an expenses claim that is not in line

with our expenses policy

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ALL ABOUT THE MONEY

If you have any questions about your income tax or national insurance contributions, it is always best to contact the Tax Office
directly. You will also need to contact the tax office if you:
• Get married or form a civil partnership
• Start getting a second income
• Become or stop being self employed
• Start or stop getting company benefits like a company car

TAX WEBSITE TAX HELPLINE COMPANY
REFERENCE NUMBER
www.hmrc.gov.uk 0845 300 0627
DSL 586/EZ07765

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ALL ABOUT THE MONEY

We never want you to be out of pocket and so we use a great tool called Rydoo which allows for you to claim back your
expenses quickly and easily online.

Before making any claims through Rydoo, it would be great if you could read through the details of our expenses policy. By
doing this, you will understand more about what you are able to claim for and what information and documentation you need to
be able to claim.

Once you have made your claim through Rydoo, your Manager will approve this as long as it is within the guidelines of our
policy and your claim will be made within a week. If your claim isn’t within the guidelines, your Manager will have a chat with
you about this and you will not be reimbursed, if you continue to make similar claims, they may choose to take more serious
action.

Why not watch some of the great Thrive videos we have on how to use Rydoo.

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ALL ABOUT THE MONEY

The Colleague Hub is a fantastic platform where you can get loads
of high street discounts and cash back deals. You can access the
Colleague Hub through the Hub on Blink.

The brands shown on this page are just some of the hundreds of
companies that offer discount through our Colleague Hub.

Go on and have a nosey, why not even buy something and see how
much you could save!

There are also other benefits such as life assurance
and private health care. You can find out if you are
entitled to these benefits in your contract. Remember,
we might make amendments to your benefit package
but we will let you know if this happens.

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HOORAY, HOORAY, IT’S A HOLI-HOLIDAY

Time away from work to relax, refresh and recharge is important for all of us. Everyone at Dee Set will get 28 days (equivalent of 5.6 weeks paid annual
leave) per holiday year which runs from January to December. This includes the usual public holidays. 1 days holiday will always equal 1/5th of your
average weekly pay (based on the last 52 weeks worked).

Woohoo, an extra day’s holiday! To recognise your commitment to Dee set, when you have completed three consecutive calendar years with us, you will receive
an extra day’s holiday in your next full holiday year. You will continue to get an extra days holiday each year after this up to a maximum of five extra days! So if
you stay with us for nine years’ you will have five extra day’s holiday! If you work part time the additional days holiday entitlement is calculated on a
pro-rata basis dependant on the days and hours you work. For example if you work 2 days a week, you will receive two-fifths of a day’s extra holiday!

So now you know what holidays you can take, it would be good for you to know how to book them eh?! All holidays are requested via Employee Self Service on
the Blink Hub. To avoid disappointment, it is best to check your team calendar on the portal so that you can see what others holidays have been approved. Once
you have put in your own request, remember to wait for approval of your holiday via your Manager before making any bookings or taking your holiday. Your
Manager will accommodate your holiday requests wherever possible but remember they will need to ensure that cover can be arranged to maintain the service
for our customers. If you request a holiday that has already been approved for another colleague then your Manager will consider the likely impact on
the business and holidays will be granted on a first requested first granted basis. Remember it is your responsibility to book your holiday and you will
Need to give as much notice as possible in order to give your Line Manager the opportunity to cover your holiday and grant your request

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ABSENCE

We appreciate that you may from time to time be absent from work and it is important that we know you are not able to
come in for whatever reason. We have made it super easy for you to let us know – just go on your employee self service
which you can access through the Blink hub and log your absence, giving as much notice as possible or at least two
hours before the start of your shift on your first day of absence. We want to give our customers the best service possible
so the more notice you can give us the better chance we have of being able to cover your work.

If you are absent from work due to sickness for between one and seven days you will need to complete a Self-certification of sickness
form which is on your Employee Self Service.

If you are absent from work due to sickness from seven days onwards then you will need to obtain a Fitness to Work Certificate from
your doctor covering you fully for your absence. Your Fitness to Work Certificate needs to be uploaded to your Employee Self Service

It is really important that you provide a certificate to cover all periods of sickness absence with out them you might not get paid and no
one wants that to happen!

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ABSENCE

You will hit our absence trigger if: If you hit a trigger point you will enter into an attendance
review process and your Manager will arrange an Informal
You have been absent on three occasions or Counselling Meeting. During this meeting you will discuss
more over a 26 week rolling period the reason for your absence and be encouraged to make
the necessary improvements to your attendance.
You have been absent for 4% or more of your
average hours over a 26 week rolling period Your Manager will record the Informal Counselling on the
Informal Counselling Form and this will stay on your file
You haven’t followed the absence reporting for 12 months. If Informal Counselling does not bring
procedure about the improvement we are looking for then this may
lead to Disciplinary Action.

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ABSENCE

SSP stands for Statutory Sick Pay and is a payment that you might be able to get if you are not getting any company sick pay while you are off work sick. To qualify
for SSP, you need:

To earn an average of the current National Insurance Lower Earnings Limit per week (over an 8 week period). This is a Government amount, increased
annually.
To complete a self-certification form for absences up to 7 days and provide a Fitness to Work Certificate for anything more than 7 days

If you are not eligible for SSP, you can request a form for Incapacity Benefit from the office which you will need to take to your Local Benefits office to make a claim.

If you are eligible for SSP, there are three qualifying days at the start of your absence before your SSP will be paid, this means that the first three days of your
absence aren’t paid. The three qualifying days last for an eight week period which that if you are absent again in the same eight week period, that any other
absences you have within the same 8 week period will be paid from the first day.

Your absence days are based on your normal days of work for SSP this means if you are contracted to work 2 days a week, you would need to be absent for 1 week
and 1 day (3 working days) before SSP started to be paid on the 4th day.

If you are eligible for the company sick pay the details of your entitlement will be contained in your contract. This payment will include any SSP.
Remember, company sick pay is discretionary and we may withdraw this benefit at any time during your employment.

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WELCOME BACK

RETURNING TO WORK INTERVIEW
Once you are ready to come back let
your Manager know the day before you are fit to You and your Manager will have a return to work
return to work they can cancel any interview on your return back to work in order to
arrangements they have made to cover your welcome you back to work.
shift.
This may be face to face or on the telephone,
the interview is to ensure that you are fit to
return to work and to consider any adjustments
that may be required to facilitate your return. In
addition we will update you with any business
information to ensure that your return to work is
as smooth as possible.

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YOUR PROGRESS

We really want to set you up for success as a valued member of our team and so you and your Manager will have Regular reviews to talk
about how you are doing, what is going great for you and what you might need a bit of support with.

After a month with us, you will have a 1 month review which you and your Manager will complete together electronically. You will then have
similar reviews at 3 and 6 months. You can add to these reviews with any progress, successes and challenges at any time before a face to
face meeting with your Manager where you get to chat through your progress and anything that is on your mind.

Once you have completed your 6 month electronic review, you will get a letter which confirms if you have successfully completed your
probationary period, you and your Manager will have discussed this at your 6 month review and so there shouldn’t be any surprises.

If you aren’t meeting the objectives and behaviours agreed with your Manager in your review meetings, your Manager may invite you to a
formal meeting to discuss the situation. At this stage, there are a number of outcomes which range from agreeing a development plan to
ending your employment with us. We can do this without any notice in your first 4 weeks and then must give 1 week’s notice for the rest of
your probation period. If you decide the job isn’t for you, you need to give one week’s notice to your Manager, in this case you can let us
know you are leaving using Employee Self Service from the Blink Hub

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BEING THE BEST YOU CAN BE

Generally with the appropriate support and guidance, colleagues will work
to a high standard and contribute to the success of Dee Set. There may be
occasions when despite your best efforts you might not be achieving the
desired standard of performance. If you find yourself in this situation we
will work together to identify any additional support and guidance you
need. If we find that your performance is still not meeting the right
standard we will use a formal and structured performance improvement
process. You can find out more about this in our Performance
Improvement Policy. This ensures that you understand the improvements
you need to make and we are fair and consistent in the treatment of all our
colleagues when managing under performance.

If the concerns regarding your performance are due to misconduct or not
having the right attitude this would be investigated under the Disciplinary
Policy.

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MAKING CHANGES

We know there will be times in your life where
your personal details might change and so we
have made this really easy for you to do. If you
move house, change your email or telephone
number or get a new bank account, you can do
this through Employee Self Service on the Blink
Hub. It is really important that you let us know
when you have made any changes to your
personal details so that we can ensure we
contact you and pay you correctly.

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ON THE ROAD AGAIN

DRIVING
For those of you who are on the road as part of your Dee Set role, remember to have a look at our Company Car policy.

Just to give you the heads up, this policy applies to everyone who is regularly driving a company car, hire car or your own car for work
with us and if you don’t stick to the rules set out in this policy, it could get you into trouble with us.

Your contract will let you know whether you have a company car and/or fuel card as part of your role.

Remember, fuel cards can only be used to buy fuel and oil for one vehicle which we will agree with you. If a fuel card is used outside
of our agreement with you, we could start disciplinary proceedings with you.

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ON THE ROAD AGAIN

PARKING

Lots of us drive and park at our place of work, just so that you know, we cannot accept responsibility for loss or damage to vehicles
parked in our car parks or any public card parks.

In our Stoke car park, please make sure you drive at the specified speed limits, this is to make sure that you and
everyone else is safe.

If you are parking on a supermarket car park, please make sure you register your vehicle
registration at the customer service desk when you are signing in.

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ON SITE

ACCESS TRADING AND POSTERS, NOTICES AND
No matter where you are working, it is really GAMBLING PUBLIC STATEMENTS
important that you use the right colleague Unless it is arranged by us, you shouldn’t get Before you pop up any posters or notices or
entrances and exits and follow the correct make any public statements, make sure you
processes when entering and exiting your involved with any private trading, money check that its OK with your Manager before
place of work. Your Manager will give you posting. If you are ever asked for a comment
the low down on this when they are showing lending, betting or gambling on any of our from the press or media, don’t make a
you around comment and direct them to a company
premises or within your stores or during Director.

company time.

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ON SITE

SURVEILLANCE
To help to protect you and your property, we use CCTV surveillance and complete random colleague searches. These searches
could be spot checks on colleagues, lockers, possessions and vehicles. You will know about any spot checks that relate to you
and will be present when the checks are done. You can support with our surveillance too. If you see anyone acting suspiciously, shout up to
your Manager straight away.

Remember, no company property should be taken off site without permission. If you do have permission, make sure you let our security team
know. It is also worth knowing that although we make every effort to prevent theft and unauthorised possession, any personal, valuable items
are brought to work at your own risk and we cannot accept responsibility for their loss or replacement. If you bring any personal packages
that might look like they could have been purchased or obtained on site, drop them into security at the start of your shift and pick them up
when you leave, this way we will know that you haven’t taken anything off site without permission.

We believe that theft is when someone dishonestly belonging to someone else with the intention of never giving the property back.

Theft, unauthorised possession, unauthorised use or unauthorised sale of our property will be treated very seriously and
may lead to dismissal. Have a look at our Security and Search policy for more information.

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MAKING CHANGES

MATERNITY, PATERNITY, SHARED PARENTAL AND ADOPTION LEAVE
Congratulations! We want to make sure that we take the very best care of you whilst you prepare and welcome
your new arrival. We follow the government guidelines when it comes to all types of parental leave. If you would
like more information, have a look at or our policies, you could also have a chat with your Manager or contact the
People Team.

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FAMILY TIME

TIME OFF FOR FAMILY EMERGENCIES AND COMPASSIONATE PLANNED PARENTAL LEAVE
LEAVE If you are a parent, there will be times when you might need to
Sometimes we recognise that you might need to take some have some planned time off with your children, this might be to:
emergency time off for a situation that involves you or someone • Spend more time with your children
who depends on you. We don’t have a set rule for this and every • Look at new schools
situation will be considered on an individual basis by your • Settle children into new childcare arrangements
Manager. • Spend more time with family, such as visiting grandparents
Within a year, you are able to have up to 4 weeks planned unpaid
Once your Manager understands your situation, they will try their leave that you can take in 1 week blocks.
best to give you the time to make arrangements to sort out the
situation. You and your Manager will then have a chat to agree If you want to understand more about this, have a look
how you will make up this time in a way that suits you and your at our Parental Leave policy, talk to your Manager or
team. This might be to use unpaid leave, use your holiday drop a line to The People Team.
entitlement or work additional hours.

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FAMILY TIME

BEREAVEMENT LEAVE
It is really sad when someone close to you passes away and we want to make sure we do everything we
can to support you through this difficult time. We understand that when someone close to you passes
away, you may need some time away from work to grieve, to plan or attend a funeral and to see to any
practical arrangements.

For a close relative you can have up to one of your working weeks as bereavement leave with pay. We have
defined close relatives as: husband, wife, partner, child (over 18), parent, parent in law, brother, sister,
grandparent or grandchild.

If your child is under 18, you will get a two of your working weeks as bereavement leave with pay.

If you have the responsibility of arranging a funeral, have a chat with your Manager as you may be given an
extra day to support with this. If you need time off to attend a funeral for someone who is not considered a
close relative, your Manager will have a chat with you in this situation and understand what time they might
be able to give you. You can find out more about our Bereavement leave in our Absence Policy.

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FLEXIBLE WORKING

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JURY SERVICE

If you are called for Jury Service, let your Manager know
as soon as you can. They can help you to log this planned
absence on our Colleague Portal.

The time you take off for Jury Service will be unpaid and
so the courts can support with money you might have lost
due to not being in work. When you are doing your jury
service, ask for a “loss of earnings” form from them. You
can detail what you would have earnt during your jury
service and the court will reimburse you for some or all of
this based on certain criteria.

You can find out more about Jury Service in
our Absence Policy.

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LOOKING GOOD

Here at Dee Set we have a “dress for your day” policy, this means you can in dress in whatever is appropriate for the work you are doing for that day.
For example:
• If you are in store and our customer wants you to wear a uniform or a particular colour, this is what you should wear
• If you are working in our warehouse and particular clothes are required for health and safety reasons, these should be worn
• If you are working in our offices and jeans are appropriate for the work you are doing that day, go for it
• If you are meeting a client and they expect you dress in business attire, pop on a smart suit
And remember, always show that you are proud to be one of us here at Dee Set by taking pride in your own personal appearance and hygiene. If you
have any particular dress code requirements you have, just let your Manager know so that we can understand how to accommodate these for you.

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ALL ABOUT OUR CUSTOMER

Our customers are at the heart of our business and come in all different shapes and sizes from shoppers in store to our retail and
brand partners and remember, our Dee Set colleagues are also our customers. We can all make sure that all of our customers
receive the very highest standards of service. Why not take a look on Thrive where there are loads of courses about customer
care in the “Discover” section.

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KEEPING YOU SAFE

There are some 12 key health and safety rules that we need you to follow at all times, this will help in keep you and your colleagues safe and sound

Keep your Know what might Stop and ask If you spot a hazard Don’t use If you are handling
workspace clean, cause an accident yourself, what is the deal with it or get equipment if you chemicals, make
and do everything safest way for me expert advice sure you have read
tidy and safe you can to prevent immediately haven’t been your C.O.S.H.H
to complete this trained in how to
them task? assessment
use it

Always try and be a If you have any Don’t make any Don’t make any Make sure you Wear protective
health and safety suspicions at all repairs to repairs to follow any health equipment when
that something is and safety notices
champion and unsafe, let your equipment unless equipment unless you need to
report anyone you Manager know your Manager says your Manager says
see acting unsafely
this is OK this is OK

There are loads of resources about health and safety available on Thrive, why not take a look to help to keep you and your colleagues safe.

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KEEPING YOU SAFE

If you have any type of accident in work even if you are not injured, it If your accident is in a company vehicle or a vehicle we have hired for
is really important that you let your Manager know as soon as you, still let your Manager know and fill them in all the details
possible. If you have an accident that does result in you being hurt, including any damage or injuries. If anyone has been hurt or anyone’s
don’t just let you Manager know, let a first aider know too. Your property has been damaged, let the police know too. And where any
Manager and the first aider will then be able to follow our accident property has been damaged, make sure you exchange names,
reporting process with you. Once you have told your Manager about addresses, registration numbers and insurance details. You can find
any accident, they will carry out a risk assessment with you to make insurance details in our company car policy. In these situations, avoid
sure that the same thing doesn’t happen to you or anyone giving an explanation at the scene or admitting responsibility.
else.

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Your Manager will walk you through your fire procedure in your induction this will cover: Why not check out
some of our great
The fire procedure in What to do if there is Where the fire Where the fire exits Thrive courses about
each one of your a fire alarms are are
places of work fire safety

Where you should What the fire alarm The types of fire Any fire hazard
meet if an alarm signal sounds and fighting equipment signs that are used
available, who can
sounds looks like use it and when they

use it

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KEEPING YOU SAFE

DRUGS AND ALCOHOL
We always want to keep you and your colleagues safe and so if we
think you are under the influence of alcohol, non-prescription drugs or
any psychoactive substance at any point when you are at work, we
will ask you to leave the premises immediately and you will take the
matter very seriously. Have a look at our Alcohol and
Substance Abuse Policy for more information.

SMOKING
You are more than welcome to have a smoke in designated areas and
during your designated breaks. So that the non-smokers don’t get
jealous, you can’t have any additional smoking breaks. Remember,
we ask that you don’t smoke* in company vehicles or any vehicle you
are driving for company business

* this refers to smoking of any kind including e-cigs and vapes

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OUR TECH

We love using technology here at Dee Set and we all use a variety of systems and equipment every day. When we give you access to any
systems and equipment, we are trusting you to use it responsibly as part of your role.

MISUSE OF SYSTEMS AND EQUIPMENT DAMAGE OR LOSS OF EQUIPMENT
When it comes to systems and equipment, make sure you never: We understand that accidents happen and so if you damage any of our
equipment, let your Manager and our IT Support team know that we
Download any offensive material can either fix or replace it. We also know that sometimes your
Send offensive texts or pictures equipment can be stolen, there are some simple steps you can take to
Copy or send company files to any external source avoid this happening:
Download anything (even something you think you might need)
without checking with your Manager and IT first Keep equipment in a safe place that is not on show
Share your equipment, log ins and passwords to any systems Never leave your equipment in your vehicle overnight
This will stop you getting in any trouble for misusing our equipment Keep your equipment in the boot when driving
and systems which we are always monitoring and can ask to inspect If some of our equipment does get stolen, give your Manager and our
your equipment at any time. Have a look at our IT IT Support team the heads up and also let the police know as soon as
Policy to find out more. you can. Just so you now, you will be responsible for any costs that
might have to paid for the loss or damage of your equipment.

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OUR TECH

We all love a bit of social media, we even use our own social media here at Dee Set through our Blink app! Just remember, when
you are using any social media, once you have posted anything, it is on a public domain and could reflect on you, your colleagues
or us as a whole. We will treat any inappropriate comments that might have an impact on Dee Set, our colleagues, customers or
visitors really seriously and could get you into trouble with us. Have a look at our Social Media Policy to find out more. You will
also find out more when you are asked to complete your Social Media in the Workplace Thrive module.

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GRIEVANCES

We hope that you will feel happy and supported during your time with us but if for any reason you have a grievance that you
would like to raise, talk to your manager or the People Team or you can put your concern in writing. You can find out more
by checking out our grievance policy.

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DISCIPLINARIES

Unfortunately there are occasions when colleagues behaviour and or conduct fall short of our required standards , if this
happens we will investigate this under our Disciplinary Procedure.

Should you find yourself in this situation you should be aware that investigations could result in disciplinary action or even
dismissal. In order to ensure that our actions are consistent and fair, we have a procedure in place to deal with misconduct,
and breaches of rules. You should familiarise yourself with this document, which complies with current legislation and the
ACAS Code of Practice

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MOVING ON

RESIGNATION
When the time comes for you to say goodbye to us you need to fill in the relevant details on your Employee Self Service which is
available on our Blink Hub.

We may decide to pay you in lieu of your notice, or place you on garden leave instead of you working your notice. We would talk to
you about this if it is an option we are thinking about. You would still retain all your contractual pay and service and still be subject to
your contractual terms as laid out in your contract of employment.

We may ask you during your notice period to carryout duties which may differ from your normal duties.

Your holiday entitlement will be calculated up to your leave date, you may be asked to take any remaining holiday during your notice
period. If you have not taken your holiday entitlement you will be paid for any days/hours owed.

If you have taken more holidays than you have accrued by your leave date, we will make arrangements to take this back from your
final pay.

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MOVING ON

RETIREMENT
We want you to continue working for us as long as you feel committed to and capable to do so. We recognise that you
might want to make some changes so talk to your Manager about anything we can do to enable you to work for as long as
you want to. There will of course come a time when you do want to retire and we would encourage you to discuss your
plans with your Manager as far in advance of your retirement date as possible.

PENSIONS
Planning for the future is important and we would like to support you, helping to give you the peace of mind that comes
from knowing that money is set aside now so that you can have an income when you retire and are no longer working. You
will be assessed on the government earnings and age criteria if you meet the criteria then you will be automatically enrolled
into the worker pension scheme in which you will contribute and so will we. Further information is available on our Blink
Hub.