MODUL LAUNDRY YUNI ANGGRAINI

LAMPIRAN-LAMPIRAN

Lampiran 1
CONVERSATION BETWEEN ORDER TAKER WITH THE GUEST (BY PHONE)
Ilustration I :
When the guest will clean their clothes, and the guest dial laundry department, order taker will
handle from the guest calling. The phone is ringing, at least 3 times, so convertation is
Order Taker : Good Morning/Afternoon/Evening, Laundry Section/Department,

Adhiest speaking, may I help you?
Or What can I do for you, Sir/madam/mrs?
Can I help you?Could I help you?
The Guest : Good Morning/Afternoon/Evening, sorry. Who is speaking?
Order Taker : Andreas speaking, Sir/Madam/Mrs?May I help you, Sir/Madam/Mrs?
The Guest : ehm, please come to my room, I would like to wash my clothes.
Order Taker : Allright, Sir/Madam, May I know your name, please?
Or What is your name, please?
The Guest : My name is YUNI ANGGRAINI
Order Taker : All right Mrs. Yuni Anggraini. May I know your room number, please
The Guest : My room number # 212
Order Taker : Allright Mrs. Yuni Anggraini, wait a minute, please/wait a moment, please?
Our Valet will come to your room. Anything else, Mrs. Yuni Anggraini?
The Guest : Please don’t late to come my room, a few minute I would like for my
breakfast in the Merbabu restaurant.
Order Taker : Allright Mrs. Yuni Anggraini. Our valet will come to your room as
immediatly service.
The Guest : Oh, Yeah. I thing that is all.Or I thing that is enough.
Order Taker : Allright, Mrs. Yuni Anggraini, thank for your dialing/calling in our
section/department, and have nice stay with us.
The Guest : Thank you very much.
Order Taker : You’re welcome.

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Lampiran 2
CONVERSATION BETWEEN VALETWITH THE GUEST (IN THE ROOM)
Ilustration II (The Time is PICK-UP) :
When the order taker has finished handling the guest dialing/calling, then valet called by the order
taker to take the guest laundry. Valet will come to the guest room. And valet knocs at the guest
room door 3 times (don’t forget to mention your identity : you can mention VALET
SERVICE/LAUNDRY SERVICE) and then the guest opens the door, so convertation is :
Valet : Good Morning/Afternoon/Evening Mrs. Yuni Anggraini?
The Guest : Good Morning.
Valet : Do you have any clothes to wash, Mrs. Yuni Anggraini?
The Guest : Of course, are you valet ?
Valet : yes, I’m as your valet. My name is Robby
The Guest : Allright, please come in
Valet : Thanks you Mrs. Yuni Anggraini
The Guest : Okey, this is my laundry.
Valet : Sorry, Mrs. Yuni Anggraini, I will check your clothes first. And if you never

mind I would like to put your clothes on your bed?
The Guest : It’s okey, please.
Valet : Allright, Mrs. Yuni Anggraini, you have 7 clothes to wash, (one by one tell

the guest) For example : you have 3 jeans, 1 handcerchief, 2 shocks
and 1 t-shirt. Is that right Mrs. Yuni Anggraini?
The Guest : Yes that’s right.
Valet : Our hotel have 4 service Mrs. Yuni Anggraini? Regular service, express
service, press only service and dry cleaning service, which one do you
want Mrs. Yuni Anggraini?
The Guest : What about Express Servic/Regular Service/Press Only Service/Dry
Cleaning Service?
Valet : if you choose express service your clothes be finished at around 11
a.m. And our valet will deliver your clothes to your room Mrs. Yuni Anggraini?
The Guest : sorry, what time my clothes be finished?
Valet : At round for 11 a.m. for special request What about your clothes Mrs. Yuni
Anggraini?
the Guest : Ehm, please for my T-Shirt on Hanger and the anything is on folded.
Valet : Allright Mrs. Yuni Anggraini. Anythings else?

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The Guest : Okey Thanks. Oh yach. How about the payment Mr. Robby?
Valet : You can pay by cash or pay when you are checking out, Mrs. Yuni Anggraini?
Anything else, Mrs. Yuni Anggraini?
The Guest : Can I pay by cash?
Valet : Yes, You can pay by cash. When your clothes be finished and our

The Guest valet will delivered to your room, Anything else?
Valet : No thanks.
: Allright, Mrs. Yuni Anggraini would you like to sign here, please? (show the
The Guest luandry list form and valet pick form for the guest and then put on
Valet the dressing table)
The Guest : Where is it? (Valet give the pen for the Guest)
Valet : Here, please (show that form when the guest want sign in)
: Okey, thanks.
The Guest : Allright, Mrs. Yuni Anggraini thank you for your clothes to wash in
The Guest Our department/section. Have nice stay with us and enjoy.
: Thank you very much.
: You’re welcome.

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Lampiran 3
CONVERSATION BETWEEN VALETWITH THE GUEST (IN THE ROOM)
Ilustration III (The Time is Delivery) :
The guest laundry has been finished by the washer/washman, then it will be delivered by valet.
The Valet knocs at the guest room door 3 times (don’t forget to mention your identity :you can
mention VALET SERVICE/LUANDRY SERVICE) and then the guest opens the door,
So convertation is :
Valet : Good Morning/Afternoon/Evening Mrs. Yuni Anggraini?
The Guest : Good Morning/Afternoon/Evening.
Valet : This is your clothes, Mrs. Yuni Anggraini? Or your clothes has finished,

Mrs. Yuni Anggraini (Please show their clothes)
The Guest : Oh thanks. Please come in.
Valet : Thanks you Mrs. Yuni Anggraini.
The Guest : How about the payment?
Valet : You can pay by cash or please pay when you are checking out, Mrs. Yuni

Anggraini?

The First Case (The Guest pay by cash)
The Guest : Can I pay by cash now
Valet : Yes. Mrs. Yuni Anggraini. You can pay by cash now?
The Guest : How much is it ?
Valet : Your laundry is Rp. 155.750,- (show the guest laundry bill)
The Guest : Allright. This my money. It’s enough?
Valet : More enough. Allright Mrs. Yuni Anggraini would you like to sign here, please?

(please show laundry bill and valet delivery form to guest to signed it)
The Guest : Where is it?
Valet : Here, Please.

Then Mrs. Yuni Anggraini I would like to go to our casier to finished your
transaction and then will come agains to your room to give your
balance, excuse me!!
The Guest : Okey.

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A few minute (valet come back from thier job)
Valet : valet service/laundry service..(knocking the guest room door)
The Guest : please, come in
Valet : thanks you.

This your balance and your cash receipt Mrs. Yuni Anggraini
The Guest : Thanks you. This is for you (give the money for the valet).
Valet : Sorry, Mrs. Yuni Anggraini no tipping, please. Because all about the prices

include tax and service?Anything else?
The Guest : No.
Valet : All right, Mrs. Yuni Anggraini? Thanks for your laundry to wash in our

section and if you want more further information about laundry,
please dial 008. And have nice stay with us.
The Guest : Thank you.
Valet : You’re welcome.

The Second Case (The Guest pay by check-out)
The Guest : Can I pay by check-out?
Valet : Yes. Mrs. Yuni Anggraini. You can pay by check-out?
Valet : Allright Mrs. Yuni Anggraini would you like to sign here, please?

(please show valet delivery form to guest to signed it)
The Guest : Where is it?
Valet : Here, Please.
The Guest : Okey.
Valet : Anything else Mrs. Yuni Anggraini?
The Guest : No. Thank’s. This is for you (give the money for the valet).
Valet : Sorry, Mrs. Yuni Anggraini no tipping, please. Because all about the prices

include tax and service?Anything else?
The Guest : No.
Valet : All right, Mrs. Yuni Anggraini? Thanks for your laundry to wash in our

section and if you want more further information about laundry,
please dial 008. And have nice stay with us.
The Guest : Thank you.
Valet : You’re welcome

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Lampiran 4
Skema Kluster untuk Uji Kompetensi Kejuruan (UKK) Kelas XII - LSP P1 SMK Negeri 3
Pangkalpinang Bidang Housekeeping – level II

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