training guide spring 2020

UK/IE-EN

Product

Training Guide

Fill your life
with fragrance

Spring/Summer

2020

We design products to love.

Our goal is to fill your life
with fragrance by creating:

• Innovative sensory experiences
you can customise as you please.

• Stunning, never-before-seen designs.
• C aptivating fragrances that connect

your head and your heart.

The Mission

To bring value to the world by providing an industry-leading,
family-friendly business opportunity selling creative, artistic,

high-quality products that Warm the Heart,
Enliven the Senses and Inspire the Soul.

This is what we’re about:

Simplicity

• We avoid the unnecessary.
• We do things the right way, through teamwork.

• We communicate expectations clearly.

Authenticity

• We do the right thing, even when no one is looking.
• We consistently strive to be the best version of ourselves.

• We cultivate an environment of trust by being open,
honest and respectful.

Generosity

• We give more than we take.
• We are cheerful givers of our time, talents and resources.

• We think beyond ourselves.

charitable cause

Imagine a world where your
wildest, most fantastical wish
can come true.

Make-A-Wish® brings that special
kind of magic to life every day — for
kids who need it most. Because we
believe happy, healthy families
build vibrant communities.

From 1 February 2020 to 31 July 2020,
£9.50/€11.25 from the sale of each
Sparkle With All Your Heart Warmer
will be donated to Make-A-Wish.

Licensed What’s inside:
products
03 Warmers & Wax
Scentsy offers officially 05 Diffusers & Oils
licensed products — 09 Fan Diffusers & Scentsy Pods
including The Disney 11 Scentsy Unplugged
Collection! While these 13 Kids
products present exciting 15 Laundry
opportunities to reach out 16 Clean
to fans, many of these 17 Body
special products have 19 Pets
guidelines regarding how 21 Whiff Box
they may be promoted 22 Scentsy Club
and shared. For more
information, head to 2
Scentsy Success on
your Workstation.

home warmers

Warmers

Did you know? Features and benefits:

We work with artisans from around • S afely warms Scentsy Bar wax with
the world to bring you authentic and a low-watt light bulb or heating element.
innovative warmer designs to match
any home-décor style. • Flame-, smoke- and soot-free.

• D ozens of innovative and inspired
designs to suit every decorative taste.

• L ifetime replacement warranty against
manufacturers’ defects.

Sales tips:

• Encourage customers to order a
replacement light bulb for every warmer
they purchase. We offer light bulbs for
every warmer style.

• E ncourage customers to order a Mini
Warmer Tabletop Base for every mini
warmer they purchase.

Types of warmers: Warmer finishes

Warmer Different warmer styles are available in a
variety of finishes. Use this helpful guide
Our traditional warmers melt to explain the unique craftsmanship that
wax with the heat of a low-watt goes into our warmers.
light bulb, enlivening a room
with a candle-like ambiance in glow G
addition to fragrance. For soft light.

Element warmer hand painted H
For brushstrokes.
Element warmers feature
a heating element to safely hand painted +
warm wax without a light reactive glaze H®
bulb. Great for bedrooms or For something different.
other spaces where you want
fragrance without the glow. reactive glaze R
For a handcrafted look.
Mini warmer

Plug them into the wall, or
use our Mini Warmer Tabletop
Base designed for use on any
flat surface.

3 Product Training Guide

How it works: Wax scent wax

1 All our Scentsy Bars are
made in Idaho, USA.
Plug it in.
Features and benefits:
2
• A vailable in more than 80 fragrances.
Break off as
many cubes • Fragrance intensity can be increased by adding
of wax as you more wax cubes.
like and drop
them in the • D esigned by award-winning perfumers and
warmer dish. fragrance designers using the highest quality
ingredients for a long-lasting experience.
3
• A great value when compared to jarred candles
Turn it on of similar quality.
and enjoy!
• Safe to use — no wick, flame, smoke or soot.

Sales tips:

• C reate a video showing how easy it is to use a Cotton
Cleanup pad to remove wax from a warmer, and
post it on Facebook or YouTube.

• P ut a warmer, a bar, Fragrance Testers, a catalogue
and order forms in a basket and give it to your
friends and neighbours to share with others. After
a week or so, collect the orders!

• E ncourage customers to add their favourite Scentsy
Bar to their Scentsy Club subscription so they never
run out of their must-have fragrance even if it’s
discontinued.

• In addition to environmental factors, a fragrance’s
strength and longevity depend on its makeup. Some
fragrance families, like citrus, simply don’t last as
long as others, like bakery.

• Make your own Scentsy Bar fragrance samples
using the Authentic Logo Wax Molds or the Classic
Curve Felt Shape available from the Scentsy Success
Consultant Store. Fragrance Testers and Scented
Stickers are also available in Scentsy Success to
share with your customers.

Warmer stands

Features and benefits:

• C ord-Concealing Warmer Stands showcase
warmers while keeping any unused portion
of the cord hidden.

• Traditional Warmer Stands protect surfaces
in style.

4

New

Deluxe Diffuser

Sales tips:

• R ecommend this simple and
subdued diffuser option for
your oil enthusiasts.

• S hare stylised images of
the diffuser highlighting its
colour display options.

8 light modes Built for busy lives
(including rainbow!) Sturdy construction
and long-lasting
fragrance minimise
the fuss.

Set it and forget it
Large, 450-ml reservoir
provides over a day of
continuous fragrance
when set on Low mode.

Simple to use Plays well with others
Sliding controls make Versatile design works
it easy to adjust and with any décor.
gauge the settings.

Limited lifetime warranty. (For diffuser warranty details,
visit scentsy.com/shipping-warranty-return-information.)

5 Product Training Guide

home diffusers

Premium Diffuser

1

Lift the shade.

Features and benefits: 2

• 120 ml water reservoir for up to 8 hours of Add water and
continuous use. your favourite
Scentsy Oil to
• Shades are sold separately so you can swap
them out for a new look. the diffuser
reservoir.
• 16 LED lighting effects can display one colour,
rotate through multiple colours or display a 3
soft white glow and even a candle-flicker effect.
Choose your light
• Provides a multisensory experience with style, and mist options.
light and fragrance.
4
Sales tips:
Enjoy your
• C reate a video showing how you relax with perfect,
your favourite diffuser and post it on Facebook
and YouTube. Don’t forget to show the lighting all-natural
features! f ragrance.

• Leave a diffuser and a bottle of Scentsy Oil at 6
your favourite salon, spa or massage therapy
studio with a few catalogues and a stack of
business cards (ask permission first!). Make
sure you label everything and bring them a
new Scentsy Oil every month!

• W hen demonstrating a diffuser at a party, dim
the lights to showcase the lighting features
and create a “wow” factor as guests arrive.

Mood Makers

We’ve grouped our Scentsy Oils to help your customers find
just the right fragrance to enhance their mood.

Balancing Calming

Oils in this category feature centering Evoke a sense of quiet serenity with
notes like head-clearing eucalyptus, relaxing notes like soothing lavender,
aromatic mint and spicy ginger to soft florals and delicate tea.
increase your Zen focus.

Comforting Uplifting

When the day calls for cocooning, For an instant zing, these oils feature
look toward enveloping notes of energising notes of inspirational
cosy vanilla, indulgent sugar and lemon, zippy lime, refreshing
creamy caramel. watermelon and crisp apple.

7 Product Training Guide

scent oils

Choose from:

Essential Features and benefits:
Oils
• O ur Scentsy Oils are designed solely
Harvested from the most for their beautiful fragrance!
aromatic botanicals to deliver a
clean, single-note fragrance. • Essential Oils offer uncompromising
quality. Recommended for: Essential oil
Natural enthusiasts who like things simple.
Oil Blends
• Natural Oil Blends are handcrafted
Naturally derived ingredients from globally sourced ingredients.
and essential oils blended into Recommended for: Fragrance lovers
premium, artisanal fragrance and those who enjoy branching out.
exclusive to Scentsy.
Sales tips:

• R ecommend purchasing at least two or
three oils at once to help create a custom
fragrance experience.

• R ecommend purchasing oils from each
of the categories (balancing, calming,
comforting and uplifting) to suit their
mood.

• Check out the Scentsy Success
Consultant Store for business tools
to help you create oil samples.

• Recommend that your customers store
their Scentsy Oils upright in a cool,
dry place.

Oil basics

Essential Oils Natural Oil Blends*
single essential oil Scentsy-exclusive blends

Eucalyptus Eucalyptus Naturally derived
f ragrance
Essential Oil Essential Oil

8

*Some natural oil blends may contain only naturally derived fragrances and no essential oils.

New

Mini Fan Diffuser

Features and benefits: Wall Fan
Diffuser
• P erfect for the office, your car or
anywhere there’s a USB port handy. Features and benefits:

• H ome- and travel-friendly, and easy • Plugs into any outlet and features a
to use. cute, sturdy shell that’s perfect for
high-traffic areas like mudrooms,
• I mmediate fragrance that fits nearly entryways, bathrooms and more.
any space.
• H olds up to two Scentsy Pods.
Sales tips:

• R ecommend to customers looking
for a compact fragrance delivery
method.

• Perfect for travelers, students and
anyone on the go.

• Think about someone who would
like a fragrance getaway or who
enjoys filling their space with
fragrance — such as those who
work in a cubicle, or at a hair or
nail salon station.

Pods go inside!

9 Product Training Guide

scent fan diffusers & Scentsy pods

Scentsy Go

Features and benefits:

• The built-in rechargeable
battery provides hours of
travel-friendly fragrance,
and charges easily with the
included USB cord.

• L imited lifetime warranty.

Height Scentsy Go Scentsy Go Solid
Best for instant fragrance 14 cm tall 14 cm tall
Fan modes Small to medium spaces Small to medium spaces
Lighting options Standard mode and Eco mode Standard mode
Battery life 7-colour LED light display None
Fragrance capacity Lasts up to 18 hours* Lasts up to 10 hours†
Decorative band Holds up to two Scentsy Pods Holds up to two Scentsy Pods
colour options Silver or rose gold White

*Approximate battery life, tested in Eco mode with the light effects turned on.
†Approximate battery life, tested in Standard mode.

Scentsy Pods

Features and benefits:

• Enjoy instant scent with
no-spill fragrance beads.

• L ast up to 120 hours
(approximately one to
two weeks).

10

Unplugged

Fragrance Flower

Features and benefits:

• F lower is handcrafted, so no two are exactly alike!
• F lower absorbs and holds fragrance oil for gorgeous scent that

lasts up to 60 days.
• Simple, elegant design complements any décor — no outlet

required.
• Perfect for nightstands, desks, vanities and other small spaces.

11 Product Training Guide

scent unplugged

Scent Pak

Scentsy Features and benefits:
Car Bar
Clip • Scent Paks enhance a Scentsy Buddy or
Scentsy Friend, or freshen up drawers,
Scentsy closets and more.
Car Bar
• S centsy Car Bar Clips attach to your car
Scent vent for air-distributed fragrance. Sold
Circle in packs of two.

• Scentsy Car Bars include a ribbon for
hanging that’s embellished with the
fragrance name. Hangs freely in your
vehicle.

• Scent Circles hang freely in cars, closets,
pantries and more to add a burst of
Scentsy fragrance just about anywhere.
Some even sport a fun saying!

Sales tips:

• Keep a few of these easy-to-carry — and
share! — products with you wherever
you go. You never know who might
need a touch of Scentsy fragrance.

• Recommend Unplugged products
during checkout for an inexpensive
upsell opportunity.

• Unplugged products are great for
fundraisers.

• I f your customer loves a Scentsy Bar
fragrance that’s also available in an
Unplugged product, recommend
another product like a Car Bar so they
can enjoy it anywhere.

12

Kids

Scent Pak buddies
included!
Features and benefits:
13 Product Training Guide
• L imited-edition Scentsy Buddies are available
only while supplies last, and new Buddies are
introduced all the time.

• L enny the Lamb is available year-round so
there’s always a popular Buddy available in
case one you love sells out.

• 41 cm tall.

Sales tips:

• E ncourage customers to start a Scentsy Buddy
collection for their kids.

• Buddy Clothes are a great upsell opportunity!
And since new ensembles are introduced
throughout the year and only available while
supplies last, they’re a perfect reason to follow up
with customers who have previously purchased
a Scentsy Buddy or Scentsy Friend.

friends

Features and benefits:

• S centsy Buddy and Scentsy Friend products are
the only plush toys you can customise with your
child’s favourite Scentsy fragrance.

• S cent Paks are filled with nontoxic fragrance
beads so they’re safe for kids.

• Buddies and Friends wipe clean with a damp
cloth. (Machine wash not recommended;
may damage material and cause stuffing
to clump.)

• Scentsy Friends are the same size as our Scentsy
Buddies, so they can share Buddy Clothes. Plus,
each comes with an adorable mini Buddy (not
sold separately) in their pocket and your choice
of Scent Pak.

• 41 cm tall.

Sales tips:

• C heck out Scentsy Success on your Workstation
for shareable images to post on social media
with each new Buddy or Friend launch.

kids

sidekicks

Features and benefits:

• S idekicks offer sensory fun little ones crave, like
crinkly legs, kid-friendly fragrance and colourful
teething rings. Plus, their hands attach to car
seats and more, so you can keep them hanging
around for easy access.

• BPA- and phthalate-free.
• Wipes clean with a damp cloth. (Frequent

cleaning may weaken fragrance strength
or damage material. Machine wash not
recommended.)
• 33 cm tall.

blankie buddies

Features and benefits:

• Super-soft plush exterior, smooth,
silky lining and baby-friendly
f ragrance.

• Wipes clean with a damp cloth.
(Frequent cleaning may weaken
fragrance strength or damage
material. Machine wash not
recommended.)

• 41 cm tall.

Sales tips:

• R ecommend Scentsy Kids products
to your customers for birthdays, baby
showers and holidays.

buddy clips

Features and benefits:

• Each Buddy Clip comes pre-scented in a kid-friendly
f ragrance.

• Clip-on and collectible accessory for backpacks and
more.

• Each Buddy Clip is polyester with a polypropylene clip.
• Wipes clean with a damp cloth. (Frequent cleaning

may weaken fragrance strength or damage material.
Machine wash not recommended.)
• 14 to 18 cm tall.

Sales tips:

• H ost a magical, kid-friendly Scentsy party to highlight
products with similar themes such as unicorns, fairy
tales or jungle animals.

14

laundry

Stain-fighting power

with full-cycle fragrance!

1 Get it clean 2 Get it fragrant

Made in Idaho, USA before after Washer Whiffs

Laundry Liquid Fragrance booster

Liquid laundry detergent Features and benefits:

Features and benefits: • S cented crystals give clothes, towels
and blankets a fragrance boost.
• C leaning power comparable to
leading laundry brands. • Adds long-lasting fragrance —
perfect for storing seasonal clothes
• A powerful blend of six enzymes and keeping them fresh!
targets and destroys hard-to-remove
stains. • M ay help reduce odours in
front-loading washing machines.
• S centsy’s signature long-lasting
fragrances enliven your clothes, • Won’t stain clothes.
linens and towels. • 454 g.

• H ighly efficient and ultra-concentrated Sales tips:
formula works well in hot or cold water.
• H elp your customers experience
• Free of dyes and colouring agents; Scentsy Laundry’s “full-cycle
will not stain laundry. fragrance” by washing and drying
washcloths or hand towels with
• Approximately 50 medium loads. both products. Store freshly
591 ml. laundered washcloths in
zip-top plastic bags to
Sales tips: preserve the fragrance.

• Conduct a DIY stain test using Laundry Made in Idaho, USA
Liquid and a plain white T-shirt. Share
“before” and “after” pictures with Scentsy Fresh
your customers.
Odour eliminator

Features and benefits:

• P owerful molecules eliminate
odours in hard-to-wash fabrics.

• F reshens carpets, upholstery,
curtains and more.

• 473 ml.

15 Product Training Guide

clean

Win the war on grime

All Scentsy Clean products are made Counter Clean
in Idaho, USA.
Multipurpose surface cleaner
Sales tips:
Features and benefits:
• T ake “before” and “after” photos
when you use Scentsy Clean • Forms a dirt-repelling barrier that
products and share them online. makes cleaning easier over time.
Also encourage your customers who
have purchased from you to share • Ideal for use on sealed countertops
their results and tag you! including granite, Corian, marble,
quartz, ceramic tile, Formica
• Label your own full-size Clean and concrete.
products as “testers” and use
them at parties for a fun and • 473 ml.
fragrant demo!
Sales tips:
Bathroom Cleaner
• R each out to customers who have
Bathroom cleaning spray purchased other items in fragrances
available in the Scentsy Clean line.
Features and benefits: Ask if they’d be interested in trying
a Clean product in one of their
• P owerful, biodegradable plant-based favourite Scentsy scents!
cleaning agents safely remove soap
scum, grime, mildew and other Washing-Up Liquid
deposits.
Hand dishwashing liquid
• U se on sealed bathroom surfaces
including fiberglass, tempered glass, Features and benefits:
tile, bathroom fixtures and porcelain.
• E asily removes food particles and
• 473 ml. grime from dishes.

Sales tips: • Great foaming action.
• C oncentrated formula means
• F or best results, spray Bathroom
Cleaner and leave on surface for a little goes a long way.
5-10 seconds, then wipe away with a • Gentle on skin.
lint-free microfiber cloth or sponge. • 473 ml.

Sales tips:

• O ur high-performance products are
the only cleaning products on the
market infused with the Scentsy
fragrances your customers love.

• Store Clean products out of
direct sunlight.

• B eloved Scentsy fragrances make
cleaning enjoyable and leave
behind long-lasting fragrance.

16

show your All Scentsy Body products
are made in Idaho, USA.
loveskin some
Scentsy Soak
Products with these icons
contain sunflower oil Features and benefits:
and aloe.
• I nfuses your bath with authentic
Scentsy fragrance and moisturising
ingredients, while Epsom and pink
Himalayan salts soothe tired, achy
muscles and help you relax.

• .91 kg.

Sales tips:

• Label your full-size Body products
as “testers” and let guests sample
them at parties.

17 Product Training Guide

body

Body Wash

Features and benefits:

• Cleanses and moisturises skin.
• Creates a rich lather.
• 228 ml.

Sales tips:

• I f your customer frequently buys a
fragrance that’s also available in the
Body collection, encourage them to
try a Body product (or two!) when
they place their next order.

Hand Soap Hand Cream

Features and benefits: Features and benefits:

• Cleansing lather. • N on-greasy formula protects
• I mparts Scentsy fragrance against and alleviates chapping,
cracking and roughness on hands.
as you wash.
• 228 ml. • Paraben- and gluten-free.
• 80 ml.
Sales tips:
18
• R ecommend products that pair
well together, like Hand Soap
and Hand Cream.

Scentsy Pets

Best Bud Suds Pet Shampoo
Features and benefits:

• Sulfate-f ree.
• M oisturises and hydrates with aloe, sunflower oil

and colloidal oatmeal.
• 473 ml.

19 Product Training Guide

pets

All Scentsy Pets Freshen Up Pup Dog Deodorizing Spray
products are: Features and benefits:

• 100% vegan. • Neutralises odours in between baths.

• Made with gentle • Conditions and moisturises with aloe, colloidal oatmeal
f ragrances. and sunflower oil.

• S pecifically • 237 ml.
formulated for
pet’s sensitive skin. No Knot Spot Dog Detangling Spray
Features and benefits:
• Made in Idaho, USA.
• Tangle-removing, mat-busting spray.
Features and
benefits: • C onditions coat and skin with aloe, sunflower oil
and colloidal oatmeal.
• F ormulated with
aloe, sunflower • 237 ml.
oil and colloidal
oatmeal to soothe
and moisturise skin,
while keeping coats
hydrated!

• Available in four
fragrances, exclusive
to Pets: Oatmeal
& Aloe, Honey &
Chamomile, Orange
Zest & Nectar and
new Tea Tree &
Peppermint.

Sales tips:

• C heck out Scentsy
Success for business
tools and other ways
to promote Scentsy
Pets to your
customers.

• Share photos and go
live with your furry
friends and their
new products.

• C onnect with your
party animal friends
and schedule a Pet
“Paw”ty.

All Scentsy Pets products are made 20
in Idaho, USA.

WHIFF BOX

Every month, Scentsy curates a fresh assortment of new, trending and
seasonal items — a Whiff Box — for customers to discover. Introduce
Whiff Box to your customers to help broaden their interest in a variety
of products and increase sales.

Char, Instagram

Jacqueline, Instagram

Features and benefits:

Jessica, Instagram • A surprise assortment of sample- and full-size products.

Share your • An array of treats that may include wax, personal care items,
unboxing cleaning products, Laundry and Unplugged items.
moment with
#HappyWhiffing • W himsical packaging and a note from Scentsy that make
our box ready for gifting.

Sales tips:

• S hare with anyone who loves to try new fragrances and
products each month, especially your consistent Scent
of the Month customers, to introduce them to a broader
variety of Scentsy products.

• F ollow up with Whiff Box customers the following month
to see what they liked and which products they’d like
to reorder.

• E ncourage Whiff Box customers to take advantage of
the convenience of Scentsy Club, and encourage
customers already in Scentsy Club to add a Whiff Box
to their subscription.

• W hiff Box and Scentsy Club postcards are available
through the ProShop powered by Vistaprint.

21 Product Training Guide

whiff box Scentsy club

Fragrance on your schedule

Scentsy Club is a monthly subscription service that lets your
customers schedule regular shipments of Scentsy consumables
(aka the stuff that runs out), so their favourites are always on hand.

1 How it works: 3

Sign up and 2 Enjoy your
pick your favourites!
products. Choose how
often you
want it.

Always Get My Bar

If we discontinue a Scentsy Wax Bar that’s in your

subscription, we’ll keep making it just for you

(as long as you keep it in your order)!  

Kimmy, Instagram Alicia, Instagram Courtney, Instagram

Already set up? Share your #ScentsyClub faves!

Learn more at scentsy.com/ScentsyClub.

22

Sales tips: BARCODE FPO

• Encourage your customers to book a party so they
can experience our products firsthand — and earn
free and half-price products!

• E ncourage your friends and customers to make
a wish list of everything they want. Show them
how much free product they could earn if they
host a party.

• F ollow up a week after delivering an order to
answer any questions and make sure your
customer is using their new Scentsy products.

• F ollow up one or two months after delivering an
order to see if your customer would like to reorder.

• P ost examples of how you use Scentsy products
on social media a couple times a week.

• Scentsy products are made to be experienced!
And there’s just no better way to share fragrance
love than in person — at home, at your favourite
coffee shop or in the breakroom.

• Attach your business card to samples and hand
them out at your child’s next sporting event
or activity.

• Add a Scented Sticker to the printed marketing
materials you hand out to customers. Perfect for
postcards or catalogue pages to recommend new
and favourite fragrances!

• U psell by recommending Bundle & Save options.

• D ownload party invitations and thank you tags
from Scentsy Success to add a pretty touch to
your parties and orders.

• K eep track of the fragrances your customers like
so you can make other recommendations and
encourage them to subscribe to Scentsy Club if
their favourites are discontinuing.

SCENTSY.COM | 0800-917-6204 (UK)
1800-947-165 (Ireland)
The SCENTSY® word mark, the Scentsy® logos and the distinctive
product configuration trade dress of Scentsy®-brand warmers are
all registered and common law trademarks of and/or are protected
by design patents belonging to Scentsy, Inc., both in the United
States and internationally. © 2006-2020.