Compliance Guide

Team
Redolent Radiance

COMPLIANCE

GUIDE

PLEASE ENSURE
YOU REMAIN

COMPLIANT AT
ALL TIMES

✨  COMPLIANCE 

Firstly if you’re new, please don’t be scared, the rules are there
to protect us all and as time goes on you’ll soon pick up what is
and isn’t allowed.

IT IS YOUR RESPONSIBILITY TO MAKE SURE YOU ARE COMPLIANT!!

Compliance is in place to protect Scentsy consultants. It's to
ensure we have as even playing field as possible when selling
our products. I know some think it's there to purposely make
things difficult, but it actually has a real purpose of being there
to look out for consultants.

For example, if someone is running a public deal/raffle and there
is a customer that perhaps knows several consultants, this gives
them an advantage as they've knocked down the product
pricing. It puts the other consultants in a difficult position
feeling they have to match this offer, when actually they may
not be able too.I know some will say 'but everyone can run a
deal?' But it's not really true, not everyone can fill a deal and
also some consultants really need their host rewards to buy
inventory, let's say wax for samples for an example.Not
everyone is in the position to be able to run deals and use the
host credit in this one and one consultant running these things
publicly does effect other people's business'.Also, the more
specials you run, the less likely you are to sell Products at their
catalogue prices, which obviously means higher PRV.

Please find below pointers on the main compliance issues in
Region 2. The full listing can be found in your consultant
handbook or Scentsy standards document found on business
references in workstation so please do have a read to familiarise
yourself.

So here goes! Any questions, let me know!

⭐EBAY & AMAZON

Selling on eBay and amazon is not allowed under any circumstances or
knowingly having someone sell on your behalf.Scentsy have a dedicated
team who look into and track these platforms.

⭐ RAFFLES

Raffles are classed as personal specials so cannot be shared
publicly.Publicly is classed as anywhere that more than one person can
read the information at any one time. This includes private Facebook
customer groups and group messages.Private or party Raffles also need to
be drawn on the day or they are illegal without a valid gambling license so
please bare that in mind. This is the same for any pay to play style game.

⭐ PERSONAL SPECIALS/OFFERS/DEALS

These cannot be shared publicly only on a personal one to one basis.You
can't advertise these on customer groups or Facebook profiles.You may
state we have a special but no information on it.You can't state or show a
group of products and say we have a special, only we have a special and no
other clues as to what.Personals can be shared via a newsletter as only one
person is reading the information at any one time.Personal specials are
ALL none catalogue offers/prices. You can only advertise catalogue pricing
on public forums. When promoting them publicly either State a price and
display no products, or show products and discuss the deal price privately
eg:
MYSTERY BAGS £20 or MINI WARMER AND ONE WAX BAR DEAL ASK ME FOR
MY SPECIAL PRICE

⭐GIVEAWAYS

Giveaways are classed as personal specials so must go through the same
private channels as above. We cannot state things such as 'spend £15 and
get entry to a draw' or 'order this month and get a free bar' we can say
'order this month and you'll be glad you did!' And reveal the reason via
personal inbox. It still works, in fact I’d say it works better!!  You can also
state "you'll win a special message from me" essentially telling them they
will win something you'll just discuss it privately with them

⭐ BUY AND SELL GROUPS

You may advertise products at catalogue price but refer people to PWS to
purchase. Advertising of personal customer groups isn't allowed. Do not
advertise mystery bags or boxes with any details or images of what could
be inside!

⭐ EVENTS

You may only carry and sell stock in establishments without a till. If a
venue has a till, you can display and take orders. All orders must be
delivered to customers (or a non retail base outside of the retail
establishment) You cannot sell at events running longer than 24 days (for
example if there was an event that was 3 saturdays in a row that would be
ok but if it was 3 saturdays over 3 months that wouldnt be) Only 10 items
may be showed on a public social media photograph and no mention of
stock being for sale.

⭐ CROSS PROMOTING

You can sell more than one MLM but we cannot promote them in the same
post or share stalls etc at events. You can't use the contacts you have
gained through your Scentsy business to benefit another business in
anyway (i.e. You can't add your Scentsy customers to another DS selling
customer group) Also avoid direct conflict of interest.

⭐ SAMPLES

You cannot sell samples, only offer them free of charge. This is due to
trading standard laws and allergy and ingredients information on the bars
when you provide a paid service. You cannot repackage and sell any
Scentsy wax apart from full bars. You cannot sample product thats come
into direct contact with the skin eg hand lotion. Please ask your sponsor
to add you to the ALL ABLOUT SCENTSY SAMPLES FACEBOOK GROUP for all
legally approved labels for products we are allowed to sample

⭐ BUSINESS CARDS AND SUPPLIES

All business cards and supplies need to be purchased from a Scentsy approved
vendor. Please ask for more info on current list. You are free to make any of
your own supplies using the Scentsy logo but it must be you printing them to
avoid being approved by Scentsy.

⭐ BUYING FROM OTHER CONSULTANTS

You can't buy from other consultants to help them achieve goals and
incentives. Any discussion for discontinued items you are "In search of" (ISO)
must be made in private

⭐ SELLING ACROSS REGIONS

You can't buy products from other regions to sell on here. If you do get some
products from other regions, they must be for your personal use only.

⭐ HOLDING MONEY

You can't hold money for longer than 5 days before submitting an order. So
you cant offer things like lay away, payment plans or christmas saver clubs.

⭐ HEALTH CLAIMS

We can't make health claims about any of our products. So saying things like
Scentsy Buddies help with separation anxiety or as Diffusers help reduce dust
particles they can help Asthmatics etc, that's a big no no!

⭐IINCOME DISCLOSURE

If stating any public income claims or earning incentives you must provide the
income disclosure form which can be found on your workstation or your
Personal Website (PWS)

⭐ USING SCENTSY BRANDING

You must always use 'independent Consultant' when representing yourself
and using the word 'Scentsy' (this includes in private and secret customer
groups)  For all other information on branding please refer to the Scentsy
Brand Book on workstation or in this groups files

✨ DISNEY COMPLIANCE 

IMAGES

You can share images from the Marketing tab on workstation. These
images cannot be altered in any way - no wording, no filters, no borders,
no zooming in, no cropping etc. Just save them directly from the
Marketing tab and share as they are.

USER GENERATED IMAGES

You can also share images that you take yourself - these are called User
Generated Images. These images must also not contain any filters,
wording or borders. You CAN take a picture of a Disney product and
Scentsy products together (e.g. a Disney Princess wax bar next to a
Scentsy Warmer) however you cannot use a Disney product to endorse
or promote a Scentsy product (e.g. Mickey Mouse Buddy cuddling a
warmer with the caption "Mickey Mouse thinks you should buy this
beautiful warmer")

DISNEY'S INTELLECTUAL PROPERTY

You cannot use any Disney Intellectual Property in your images. You
cannot picture a Scentsy Disney product with other 3rd party non-
Scentsy Disney products to further your business e.g. you cannot use
Disney wax moulds, use Disney gift bags, song lyrics, characters, stickers
etc. You cannot use any Disney Intellectual Property not provided by
Scentsy. This includes song lyrics, logos, quotes etc.

 Do not use 3rd party animations or images pulled from Google.

 Do not use screenshots from PWS or Facebook groups.

  Do not use images from PWS. E.g. you cannot use the image of the
Disney Scentsy Wax Bars to create a flyer or sample card.

You can share multiple images at the same time, however, you cannot
create a photo collage as a post

MARKETING

When marketing your Disney products, you can either use the pre-approved
statements or create your own, providing they are within the guidelines set
out below...

  You cannot use any Disney Intellectual Property not provided by Scentsy.
This includes song lyrics, logos, quotes etc.

  You CAN use character names of the products. E.g. "I love my new Tigger,
isn't he cute?! Tigger - Scentsy Buddy is available to order now!"

  When referring to a specific product ensure you use the full name. E.g.
'Winnie the Pooh - Scentsy Buddy'. NOT just 'Pooh'.

 You can also use the words 'Disney' and 'The Disney Collection'.

 You can use catalogue pricing.

 Refer your customers to your PWS, or let them know how they can contact
you to order.

 Hashtags are a great way of increasing the audience of your posts in social
media. The official hashtag for our partnership with Disney
is #ScentsyandDisney.

You can use other hashtags, including those containing character names,
Scentsy product names etc, as long as the words Scentsy and Disney do not
appear together.

Good hashtags - #MickeyMouse #ScentsyLife #Disney

Bad hashtags - #scentsyanddisneyforever #disneylovesscentsy

For more detailed infor,mation

There are more than stated in this guide but they
are the main ones.

Please refer to the Scentsy standards document to
see all (this can be found in the business references
of your workstation)

Remember, if you are unsure on anything
workstation is your first place to check (in the
standards) before approaching your sponsor, then
me or directly emailing consultant
support/submitting a ticket. Support are great and
have direct communication with the compliance
team so they can get an accurate answer.It's
always best to check if you feel it doesn't feel right
and it may give you an advantage over another
consultant 

Scentsy give you three compliance warnings before
you account is suspended and is referred to be
reviewed. Everyone makes mistakes, a lot of people
have been reported! And that's completely fine but
it's when you consistently break the same rules
that they are coming down harder on consultants
now. Please don’t let this happen to you

PLEASE FOLLOW THE RULES 

Love Saz xx