Training Proactive
Management
Coaching
Frontline
Practicing Managers
– practical guideline –
Professional Line of Management
Training – Coaching – Practicing
The guideline for
Proactive Management
Active Learning
People Development & Active Learning
Training & Coaching by Practice
Culture improve & Behavioural Change
Business & Performance Improvement
Change Management – Proactive Management
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Training – Coaching – Practice
Learning by practice refers to implementation of best learning
and behavioral methodology base on Training – Coaching -
Practicing. It will improve the individual's ability to enhance the
achievements and benefits of the organization.
Learning by practice is the most effective method of active
learning. Being more proactive than reactive, best practice comes
alive with people's development.
Effective training and coaching followed by the implementation of
the lessons learned, triggers the spark of knowledge and active
learning.
Just take a look to level of knowledge and performance of your
Frontline Managers. Measure their management behaviour.
10% to 20% increase in productivity, is through the
implementation of proactive management principles
Active Learning – Stair to success
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The Impact of Training, Coaching & Practice
Proactive Management Behaviour and impact on overall
performance
Even when the performance level is 90% for the rest of the items,
if the "People's Behavior" performance is 75%, then the overall
performance will be 49% only.
It is obviously how important is level of knowledge & continuous
training – coaching – practicing of Frontline Managers.
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Frontline Managers – behavioural profile
Take a look to frontline managers, to proactive management
behaviour profile, and impact on overall performance.
▪ Have your frontline managers, the necessary management
knowledge and leadership abilities?
▪ Is their proactive management behaviour, at the highest best
practice standards?
▪ Did you ever performed any study and measure proactive
management behaviour of your managers and impact in
company outcome?
▪ Do you have a continuously training, coaching and audit
system for frontline managers, in terms of management
behaviour?
Frontline Managers have one of the most difficult job with
the greatest impact in any company.
Think that all top-level decision, are handled by the frontline
managers. They should take the goals of higher management
and execute in a way that expected outcomes are achieved.
So, it is unrealistic to expect to do their job at the highest
standards, if they do not have efficient management tools and
leadership knowledge and abilities.
Ensure them right learning cycle
Training – Coaching – Practicing
Active Learning cycle ensure the right well-matched wheels of
knowledge, producing expected outcome.
4
Frontline Managers are
key to achieving
operational excellence
and smooth management
5
When you take care of Frontline
Managers, they take care of business.
Training – Coaching – Practicing.
Align Proactive Management Behaviour
with your top-line growth and operational
improvement aspirations.
They are mid
of the
management
system
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Learning Retention Rates
People remember
The rate of remembering and putting into practice of learning,
leads to sustainable improvements, if the practical
implementation of lesson learned is performed.
10% -15%
of what
they hear
15% - 30%
of what they
hear and see
30% - 35%
of what they say
Group Discussion
up to 75%
of what they do
(supervised coaching)
up to 90%
Teaching and Coaching others
(supervised Coaching the Coaches)
The best practice and highest rate of remembering, are obtained by
implementing entire Active Learning cycle by the end
Training – Coaching – Practicing,
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Coaching & Practice
People development, Active Learning and implementation of
Proactive Management aims to accelerate performance
improvement and growth of the business, achieving industrial
excellence.
Effective coaching is followed by practicing, by implementation of
the lessons learned. Spending time on the shop floor listening and
coaching team members, thus helping them to achieve a quality
task execution at the shortest possible time by:
▪ Dedicated training sessions according company culture
▪ One-to-one dedicated coaching sessions and tools
▪ Effective coaching by practicing lesson learned
▪ Practical implementation of achieved knowledge, and
continually performance improvements.
▪ Coach the Coaches for sustainability
▪ Develop and implement a dedicated coaching tools and
audit system
▪ Implement a coaching systematic process, not a series of
isolated events. Achieve more by doing yourself.
Proactively guiding people to achieve successful results
▪ Building up people’s skills and confidence, on a one-to-one
session
▪ Helping people get to the level at which they are required
to perform their tasks
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Management Behaviour Profile
Proactive Management Behaviour profile & main actions taken
by a manager:
1. Planning & Scheduling
▪ Balance and optimize the available capabilities
2. Making Assignments
▪ The What & The How
3. Following-up
▪ Review the progress of how well do we do our job
now?
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Proactive actions taken by a manager
4. Providing feedback
▪ What to change and what to continue?
5. Coaching & Support work team
▪ How can I enhance my team and obtain work
satisfaction and do the Right thing at Right Quality at
the Right time?
6. Problem Solving
▪ What is really wrong & how can we resolve this?
7. Providing feedback
▪ What to change and what to continue?
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1. Planning & Scheduling
Planning and scheduling define the right amount of work to be done
in a timely manner under safety and quality.
Right setting and efficient of work by:
▪ Prioritizing,
▪ Balancing and optimizing the available capabilities
▪ Optimizes utilization of resources
▪ Provides a clear picture how to operate and do the work
▪ Ensure high productivity by optimizing the workload
▪ Estimate costs accurately and enable budget follow-up
▪ Provide the right information to scheduling and executing
▪ See how to do the work against the schedule
▪ Improve accountability to execute the schedule
Plan & schedule what we work, how we work, and when is the
properly time for our actions:
▪ Right Work
▪ Right Quality
▪ Right Time
▪ Right People
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2. Making Assignments
The “What” do I need you to do
and the “How”
“The What”
▪ Set expectations – What is to be achieved in terms of
Safety, Quality, Quantity and Time
▪ Set context of the big picture & communicate purpose and
outcomes
▪ Share the schedule and set time to follow-up against the
plan
▪ Weekly / daily schedule (scheduling board) is available
and displayed for review from end of day before
▪ Current daily / weekly reports are displayed
▪ Current "weekly plan – actual – variance" report are
displayed
“The How” should you do it
▪ System, process and methods needed to complete the
assignment
▪ Detail the actions needed to meet the requirements
▪ Describe physical resources - people resources, and skills
level needed
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3. Following-up
The “How” well are we doing
▪ Perform follow up, short interval control as scheduled
▪ Check for accurate completion of the tasks assigned by
comparing what was completed versus what was planned
▪ Identify variance and all issues that cause variances
▪ Deep investigate any issue
▪ Resume the impact potential
▪ Record all issues in problem solving log
▪ Propose and initiate corrective actions
▪ Provide appropriate feedback to the team mate
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4. Providing behavioural feedback
The “what” and “how” to change
and what to continue doing
▪ Identify what the team members has done well and needs
to continue and,
▪ Identify what the team members has not done well and
needs to change
▪ Identify appropriate & inappropriate work habits
▪ Identify task completion and provide positive or
constructive feedback
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5. Coaching and Support
The “how” can I enhance
individual performance
▪ Identify coaching opportunity
▪ Discuss the needs and obtain agreement that current
performance needs to improve
▪ Develop action steps with the team to improve
performance
▪ Gain commitment from team to complete the action steps
▪ Follow-up, providing support and feedback
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6. Solving Problems
The “what” is really wrong
and “how” can we solve it
▪ Recognize that something is going wrong
▪ Take the time to investigate, to gather the facts
▪ Get to the root cause of the problems
▪ Generate and evaluate all possible solutions – seek input
from your team
▪ Select the best solution and develop an action plan to
implement this solution
▪ Follow up to ensure that the solution has resolved the
problem
▪ Measure and report on the results
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7. Reporting
Evaluate and Report the
“how” well did we perform
▪ Report on activities and results in a structured way using
Standardized Reports
▪ A good report must be accurate, timely, in properly
format and directed to those who need it
▪ Complete the information and allow correct conclusion to
be drawn
▪ Use the reported information to interpret the situation and
to identify problems
▪ Use the reported information and identified problems for
root cause analysis
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Main system elements & tools used
Participants are trained in theory, methods, practice and tools to
use for best practice of Proactive Management.
In Implementation phase, we follow up the effect concept, consist of
dedicated tools to ensure the desired learning effect and
sustainability.
Track the effect of active learning by measuring its outcomes and
practical applicability.
Main conceptual elements used in Proactive Management and best
practice Management Operating System & Process are
▪ Short Interval Control / Walking Around the Floor
▪ Perfect Day – Perfect Week concept
▪ Lesson Learned process
▪ Problem Solving process
▪ Variance Management
▪ Downtime Management
▪ Scheduling board (daily / weekly Planning & Scheduling)
▪ Performance indicators
▪ Meeting Efficiency – Action Plans
▪ Gemba walk
▪ Structured reporting – DWOR (Daily Weekly Operating
Reports)
▪ Priority matrix – urgent / important
▪ SWOT analyses (Strengths, Weaknesses, Opportunities,
and Threats)
▪ Structure way for continuously Improve the Work Process
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The Perfect Day – Perfect Week concept
The Perfect Day – Perfect Week is a concept defining a series of
activities and management behavior that, if all were met, would
consist of performance improvement and success of the day,
weeks and years.
Define the activities with highest added value and benefits,
bringing biggest impact in achieving company objectives.
What would a perfect day look like at daily operations?
▪ The perfect day looks like a day in which the company’s
objectives were met, no variance from the plan, with no
unplanned downtime, no equipment failures, no personnel
injuries and no environmental incidents.
Let’s see yours “Perfect Week vs Current Week”
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Coaching the Coaches
Coaching tools for implementing and practicing proactive
management learning. Tools for continuous improvement,
coach the coaches, audit and sustainability.
Frontline Managers
Proactive Management Behaviours 5.00
5.00
4.50 4.30
4.00 3.80
3.50
3.00
3.00 2.47 2.47 2.47 2.59 2.62 2.64
2.50 2.15 2.26
2.00 1.89
1.50
1.00
0.50
0.00
Week Week Week Week Week Week Week Week Week Week Week Week Week
37 38 39 40 41 42 43 44 45 46 47 48 49
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Variance Management
Frontline Managers performing Variance Management and
Root Cause Analyses
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Problem Solving process
The Right Path for Solving Problems
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Lesson Learned
Learned from the work process
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Continuous Improve the Work Process
Continuously Improving
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Meeting Effectiveness
Coaching tools for implementing and practicing Meetings, for
continuous improvement, audit and sustainability.
People Development & Active Learning
Training & Coaching by Practice
Culture improve & Behavioural Change
Business & Performance Improvement
Change Management – Proactive Management
Professional Line of Management