Rosedale Centre - Open Objects Software Ltd

Rosedale
Centre

Willows Unit

Adult Services
Big plans for the care we provide

Rosedale Centre

The Rosedale Centre was built in 1982 and is owned by Stockton-on-
Tees Borough Council..

It was purpose built as a care home but since February 2012
the service provision has changed to a short term residential
rehabilitation and assessment centre.

The Rosedale Centre is situated in a peaceful residential part
of Bishopsgarth in Stockton-on-Tees, within easy reach of local
amenities and with good transport links to Stockton and Billingham
town centres.

We offer excellent care with a team of highly trained staff,
dedicated to meeting your specific needs. We aim to create a warm,
friendly atmosphere that supports your needs and encourages
independence. We ensure your health and dignity is respected,
which provides peace of mind for relatives.

Willows Unit

The Willows Unit provides 12 assessment beds to accommodate
people who are occupying an acute hospital bed, but are
medically fit. On the assessment unit, you are encouraged to be
as independent as possible with staff continuously assessing your
needs and abilities over a two week period. Support workers work
alongside the therapy team in providing this service.

After a 2 week assessment period, to ensure you meet the National
Eligibility Criteria threshold, a summary of needs is completed by
support workers, a review is then arranged, which is attended by
your allocated social worker, support worker, therapy team and
family members. However if you are returning home, therapy staff
may not attend.

At this review meeting a discharge plan decision is made as to
whether you have the ability to return home independently, with a
care package or if you will require longer term care. If the discharge
plan is for residential care you and your family members have two
weeks to find a care home of your choice.

Accommodation

All bedrooms in the Willows Unit are individual, each with washing
facilities, a TV and an emergency call system, so you can feel safe at
all times. There is a large lounge/dining room, kitchen and visitors
lounge.

Visitors

Due to priority given to your therapy programme, restrictions have to
be put in place regarding visiting times.
Visiting times are as follows:
Monday - Friday 1 - 2pm and 5 - 8pm
Saturday - Sunday 10am - 8pm (avoiding meal times if possible)
If visiting in the evening, we request that noise levels are kept to a
minimum, as some clients do like to retire to bed early.
We do like visitors to refrain from using the main communal lounge.
They may use your bedroom, visitors lounge or garden area.

For further information:

Should you, your relatives or friends need any more information
about this service, please ask a member of staff, or refer to your
welcome information pack provided in your bedroom.

You can also contact us:

+ 122 Marske Lane, Bishopsgarth, Stockton-on-Tees, TS19 8UL
( 01642 528087/528088/527488
Registered Manager: Mrs Jean Spedding

Comments, Commendations and Complaints

We pride ourselves on the service we provide. You will be asked to
complete a questionnaire when your stay ends. Please let us know
about the things we are doing well, or if you have any suggestions
about how the service can be improved or if you are unhappy or have
a complaint.
If it is a day to day difficulty that can be resolved by talking to the
staff or manager please do this.
If the problem cannot be sorted out informally, or if you are not
satisfied with the response, Children, Education & Social Care have
an official complaints procedure, please contact:
+ Complaints Team

4th Floor, Bayheath House
Prince Regent Street
Stockton-on-Tees
TS18 1DF
( 01642 527521
8 [email protected]
If you remain unsatisfied you can also contact:
+ Care Quality Commission
Citygate
Gallowgate
Newcastle-upon-Tyne
NE1 4PA
( 03000 616161
8 [email protected]

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If you would like this information in any other language or format

for example large print Braille and/or audio please contact

Rosedale on 01642 528087/528088.

Arabic
Farsi

French
Kurdish
Chinese
Punjabi

Urdu

Produced by Xentrall Design & Print Services cesc0720 Leaflet published April 2015