final01

In Focus







Last September 10, 2015, I had the opportunity to published in The Source last March 2015. You said Dave: That’s good question! While I was on the phones I was
sit down and get to know our Director Dave Her and you were once an associate like us. Since we have still with a different company. I was a phone associate for a
it is my utmost pleasure to give you glimpse of his a lot of new hires, can you share some of your certain city stores and I can remember the experience when a
past.. experiences when you were still new to Capital guy sat in front of me who I haven’t met yet. Then he heard me
One? Do you still remember your first call or any do something wrong over the phone. And I was like… ‘Who is
Did you know that Dave also started as a call funny, happy or unforgettable event while you were this guy?’ Eventually we became good friends and he went
center agent? still taking in calls? over to Capital One. He is the same guy who referred me to
Yes he did! Just like you and me! join Capital One. 22 years later, he is still a good friend of mine.

Let me ask you? Do you still remember your first
day here in Capital One? What was your most
unforgettable experience? Was it a funny or a
proud moment?

Currently, over 100 employees of BCS Alabang are
still in their first 3 months with the company.
Whenever I look back to my own first 3 months, I
can’t help but cringe. If you are currently also going
through the same phase like I did 7 years ago. I
have a message from Dave that will surely brighten
up your day.

Me: There was an article about you that was

Dave: I think it is the deep level of relationships When I came here 7 years ago, I told myself that Yeah, I will never forget that experience.
that I built. Whenever I’m with the team, I try to I did not come here just for the job but because
get to know them individually and what they’re of the great career possibilities. Are you like me “Me: If you have a personal brand of leadership,
going to do in their careers. Also, the personal who dreams to be a Unit Manager someday? what is your trademark? What you would like the
connection, because that makes our work a How about to be a Senior Unit Manager? Who people to remember the most about you?”
little bit easier and more meaningful at the says you can’t be a good director like Dave
same time. someday?

Before we get there, we would all need some
help. And Dave did not think twice sharing his
own best practice.

“Me: Did you also handle a team of frontline
associates before? If ever, what was your team
like? Are they always on the top of rank?”

Dave: The first team that I had before was a late
stage Collections Team. I think it was about 15
people and we’re the only team of such in a
small bank so there’s no one to compare with.
We did work on our results and how we can
improve based on previous results constantly. I
learned a lot of lessons from that experience.
How to come together and work on a common
goal. How to have deeper understanding on
what are we doing and where we are going.

Me: Last question please Dave! About our Sail
to 70 Campaign. Did you have a similar
initiative in past? What did you do to motivate
the team that you were leading back then?

I am very grateful for the opportunity to Dave: The last group that I was in was in Charge Off or Recoveries. It was all about the financial
sit down, together with the crew of BCS performance of the group in addition to their customer experience performance. In general within Capital
Digest, and get to know Mr. Dave Herr. One’s culture, we say ‘We are here now and we have to get over there’. I think the most important thing is
to share to the team is WHY. Why is that we are shooting for this? Is it just a number that we picked up
Though it was the first 30 minutes I ever out of the sky? So it’s sharing the reason on how we get from here to there. There is always a reason
had up close and personal with Dave. behind our goal and talking about that creates a broader understanding of… like there is some logic here
He surely made me feel that spending and I get the mission that we are on beyond just being 70. Doing that and rallying everyone around it.
the next 30 years of my career here in
BCS, in Capital One is something I’ll The real important thing is that WE ARE ALL IN in together.
never regret.

Thanks for reading.

REALITY. DELIVERED.

Ching Enriquez

Editor / Advisor

Carla Asperilla
Ero Avila

Writers

Jobert Veloso

Photographer

Marbie Gail Funiestas
Maximilien Francois Banzon

Jerome Orticio

Layout Artists

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