Guest Services

GGUEST SERVICES

DETAIL THAT MATTERS

Find your perfect stay with our carefully curated collection of homes veri ed for
quality, comfort and authentic hospitality with ve-star service standards.

Welcome.

As a discerning traveller, we understand and know that every guest looks for comfort, convenience and excellent hospitality service when
choosing your accommodation - so much more than a destination.

At Hotel Concierge, we are proud to offer you an all-round five-star experience of these superior qualities with a team that is as carefully
curated as our homes. Enjoy a personally styled home with extra comfort and plus amenities so you can unwind, relax and escape from

the everyday - a perfect blend of authentic hospitality with casual luxury operating 24 hours, 7 days a week.
Each home is specifically managed by our well-trained staff, who pay close personal attention to detail and are passionate to making

your stay with us a memorable experience you would want to come back to.
Whether it be business, leisure or family travellers, our range of comprehensive amenities and concierge services are carefully thought-out

and designed with your needs in mind to help you enjoy the space and privacy during your stay.
Please accept our personal thanks for choosing Hotel Concierge. We wish you an enjoyable and most pleasant stay with us.

The Hotel Concierge Team

Content.

Services ........................................................................................................................................................................................................... 04
Conceirge ...................................................................................................................................................................................................... 06
Housekeeping.............................................................................................................................................................................................. 08
Entertainment Services ........................................................................................................................................................................... 10
Homeplus ...................................................................................................................................................................................................... 14
Guides.............................................................................................................................................................................................................. 16
Five-star Standards.................................................................................................................................................................................... 18
Guest Extra ................................................................................................................................................................................................... 10
Reviews........................................................................................................................................................................................................... 22

Services

We’re always looking at new ways to service our guests and provide
a comprehensive suite of services that guests will love.

Hotel Concierge is a smart boutique portfolio of hotel homes stretching from Noosa to Byron Bay. Offering all
the perks, hotel hospitality, complimentary essentials, complimentary express breakfast and plus amenities with

24/7 personal concierge and guest services.
What can you expect with a Hotel Concierge home?

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Concierge

PROFESSIONAL FIVE-STAR
GUEST SERVICES STANDARDS

Enjoy 24/7 professional concierge with guaranteed Enjoy authentic hospitality with casual luxury across
responses within 1 hr all year round. Ask us anything, all our homes with our new five-star standard policy.
Faster responses and guaranteed plus amenities and
book in a home chef or “things to do” activities or perks that let us sweat the little things, so you can sit
”how to move around like a local” - there’s nothing our
back, relax and enjoy your stay in comfort.
team can’t do.

MEET & GREET PROVISIONING

Enjoy the option for a Meet and Greet or opt for Make an order and get our team to start preparing
privacy and let yourself in? your home to suit your stay. Ensure the bedding
arrangement is set, order food, get extra linens.
Our friendly staff would love to meet and greet you Provision your stay and ask our team to prepare
to walk you through your home should you desire. everything you need.

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Housekeeping

8

IN-HOUSE LUXURY ESSENTIALS
PROFESSIONAL CLEANERS
Each home comes with luxury robes, slippers and
In-house professional cleaners trained by Hotel premium bathroom amenities including shampoo,
Concierge adopting our hotel five-star standard.
Introducing a 21-point check-list with a three-tier conditioner, moisturiser, soap and more.
management system ensuring a multi-team check Kitchen essentials replenished for guests include
complimentary breakfast, coffee machine and pods,
on every home after each clean for a superb assorted teas, milk, sugar, bickies for a cuppa and more.
professional clean.
HOTEL QUALITY LINEN
HOTEL SUPPLIES
Each home uses only the best quality and hotel grade
All guests can enjoy the convenience of five-star linen through our commercial partners that includes
standards including a range of hotel supplies triple sheeting each bed for a truly hotel experience.
necessary to make each stay comfortable.

Entertainment Services

FREE WIFI Each home comes with complimentary Apple TV and
unlimited entertainment covering some of the latest
Each home comes included with unlimited and new release movies and up to 350 movies to watch
super-fast Wi-Fi to watch and stream movies, work or
simply explore the internet without any disruption all FREE. Now that’s entertainment!

year round.

Enjoy unlimited free access to Netflix and stream the Unlimited STAN access gives our guests an
latest Netflix films and shows anytime. alternative entertainment platform to stream even
more movies and keep up to speed with the latest

episodes online.

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Homeplus

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LOCATION DIVERSE HOMES

Each home is located and hand-picked with the Blending comfort, convenience and quality design
guest in mind. Positioned with access to transport, no two homes are ever the same. Expect a unique
shopping, entertainment, tourism and local activities
experience every time and enjoy the option of
our homes must meet our location criteria. selecting a variety of eclectic inner-city chic
apartments to spacious poolside retreats and
EXTRA COMFORT
beach front properties.
Enjoy extra comfort with plus premium bedding,
extra pillows and blankets and climate control

throughout each home.

Guides

HOUSE MANUALS LOCAL EXPERIENCES

Enjoy the use of a house manual in each home Experience an activity like a local and get up close and
showcasing all the benefits, amenities, features and personal with the culture of our city with a local
experience by Hotel Concierge.
how to operate everything.
Get a custom itinerary and local tour guide.

TRAVEL GUIDES

Enjoy itinerary ideas, travelling tips, helpful attractions
and must do activities in the local area, plus loads of

other relevant tourist information personally
hand-crafted from our locals.

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Five-star Standards

The five-star service disrupting today’s property short-term rental market.

Five-star reviews really matter. And it’s not the things we expect, but the things we least expect that make the difference.
Hotel Concierge understands hospitality and we are changing the way homes in the short-term market are being leased.

Verified with quality, design and style each home follows a stringent plus check-list with all the included list of luxury
amenities to make a guest feel at home.

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Guest Extra

Guest extra is all about the perks and the little things that count to make
your stay more about you. Let us sweat the small things.

It’s a personally tailored suite of services perfectly requested by you, making your stay even more memorable and convenient.
Ask our concierge for anything should you desire.

We have carefully curated a specialised form of extra services to accommodate your needs during your stay.

ASK FOR A LINEN CHANGE BOOK A SERVICE AIRPORT TRANSFERS BABYSITTER SERVICE

Need to freshen your sheets? Need a clean mid-stay? No Need to get the airport? No Select from a range of
Feel free to have a clean set of worries, ask our concierge problem, our team can organise babysitting services should
sheets dropped off so you can team and book in a service upfront your transfers to make life
enjoy the facilities and re-wash to clean and replace your a little bit easier and get you to you need to book a sitter
linens anytime and request where you need to be, no fuss. during your stay.
your linens during your stay.
a full clean service.

BOOK A MASSAGE IN-HOME CHEF & DINING NEED SOMETHING ELSE? DRY CLEANING

Want a massage during your Enjoy a selection of home As specialist concierge hosts Feel free to use our
stay? No program we have a cooked meals delivered direct to and hospitality property professional dry cleaning
range of massage treatments you from our local food stores. services during your stay and
as a mobile visit to come during connoisseurs we would love to have your garments back within
your stay. Contact our concierge Or want something more assist anything should you 24 hours Monday to Friday.
personalised? Book an in-home need to ask during your stay.
team to schedule.
chef and have you and your
accompanied guests enjoy a
3-course meal cooked for you
during your stay. Reach out to our
concierge team and ask for an

In-home Chef.

*Extra charges apply and subject to availability

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Reviews

“Fantastic home in a brilliant location. “Great location, close to Oxford st “The pictures does this place no justice. “Beautiful and luxurious home.
The house was beautifully appointed, with cute restaurants. House looks Breathtaking view from the master bedroom Spacious enough for 2-3 families or
very clean and tidy. All communication exactely like the pictures.” and the kitchen was perfect for dinner with groups of friends. Loads of room to
was friendly, helpful and promptly my friends. The place was big enough that move, indoors and out. Deluxe beds,
answered. We are two families with four Michelle - October 2018 we didn't have to see each other if we didn't linens and towels. breakfast basics
young children and there was more than want to but also had plenty of common provided plus a coffee machine and pods.
enough space for us all. We would areas for us to socialize. Wonderful host and Stunning outlook, pool and relaxing day
definitely stay here again.” beautiful home. Thank you!!!.” bed area - fantastic for kids. The area is
residential but only 1km from the main
Laura - July 2019 Tim - July 2017 strip of Oxford St which has everything
you need, great food, coffee and shopping.
“Our stay in Dean's Balmoral home was “Great house. Very spacious, comfortable, “Absolutely Fantastic place! Lovely view and Stroll or drive or grab an Uber easily.
wonderful. We were very comfortable in lovely amenities and a fantastic location. cozy bed, everything such a perfect!!!!! It was Super easy to jump of a ferry to the
the large home which was gorgeous, This is our second stay and we'll definitely so amazing to stayed at beautiful place and CBD or South Bank. Beautiful suburb
modern and very cosy. Check-in and out stay again.” my boyfriend & family was so happy to stay of Brisbane. Would highly recommend..”
was the easiest process. Loved it. as well. They really appreciate to stay here.
Cheers!.” Alison - February 2019 Thank you so much and really appreciate it! Rachel - January 2018
When my korea family visit here i would
Elly - June 2019 love to stay again :) Thank you so much.” “Great house, plenty of room for a party
of 6 adults. We were grateful for the
Sojin - July 2017 thoughtful touches and little hints
throughout the home so we could get the
best out of our stay. Clean, comfortable
beds and lots of common areas to chose
from. Would recommend.”

Jane - May 2019

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hotelconcierge.au [email protected] 1300 30 96 90 www.hotelconcierge.com.au