Hotel Concierge Services Booklet

Host Services

EARN MORE FROM
YOUR INVESTMENT PROPERTY

T

03 ABOUT US
04 HOST SERVICES
05 PROPERTY MANAGEMENT
06 HOUSEKEEPING
07 HOME SETUP
08 HOME FURNISHING
09 HOME EXTRA
10 SMART CHECKLIST ONLINE
12 60 DAYS, NO COMMISSION
13 THE STEPS



Welcome to the
five-star service
disrupting Australia's
short-term
rental market.

4

EEARN MORE FROM YOUR

INVESTMENT PROPERTY
AND GET THE LIST OF
SERVICES THAT MATTER.

GET READY FOR US TO TRANSFORM YOUR PROPERTY INTO A HIGH-PERFORMING SHORT TERM RENTAL. ZERO FUSS.
Getting it right from the beginning is absolutely-critical to generating a successful short-term rental property. And five-star reviews mean everything!
Our team manage a variety of various host services to suit just about any property.
We have curated a smart online checklist just for home owners who want complete transparency in their property management agreement. Designed to
help build an individually tailored service specific to the property and our clients expectations, we realise no two properties are the same.
Walk through a summary of our services recognised for our five-star standards and gauge an in-depth understanding on what services we offer and how
Hotel Concierge can add value to your property.

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HOST SERVICES

6

PPROPERTY MANAGEMENT

COMMUNICATION PRICE OPTIMISATION
Guaranteed response time within 1 hour Maximise your best rate per night with a minimum 75% occupancy
Guest vetting and approval tailored to your needs guarantee and adjustable smart pricing tools
Complete guest management managing inquiries, bookings and reviews Search engine optimisation and our expert knowledge of Airbnb and
Monthly financial reporting other partner channels ensure high ranking for your listing, more views
Regular performance reviews and complimentary Property Investment and click through rate and more income
Analysis Reports (PIAr) to really gauge how your property performs We include built-in smart pricing and algorithms designed to price
against your financial position optimise and maximise property revenue across all partner channels
Our data-driven software allows us to manage peak and off-peak
MAINTENANCE AND SUPPORT periods and adjust accordingly to weekend, holiday season, special
24/7 response time for any maintenance issues events and seasonal trends
Complete maintenance team contract with same day response Ability to measure and compare against current active listings and
Real-time digital management and routine photo inventory stock control obtain historical and current financial data to assess a near 99%
Online and in-house support staff available to manage any task or issue accuracy in current competition
with speedy assessment and inspection
PARTNER CHANNELS
INSPECTIONS Market and maximise your property potential with our multi-channel
Entry and exit condition reports with included imagery inventory partner program reaching up to 30+ partner channels
stocktake technology Expose your home to over 250 million travellers per month
Property inspections carried out after each guest Get your home advertised on our top 6 premium online travel partners
In-between stay routine inspections during any 7-day week vacancy including Airbnb, Home Away, Booking.com, Trip Advisor and Agoda

STARTS FROM 15% PER MONTH

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HHOUSEKEEPING

IN-HOUSE PROFESSIONAL CLEANERS
In-house professional cleaners trained by Hotel Concierge adopting our
hotel five-star standard
Introducing a 21-point check-list with a three-tier management system
ensuring a multi-team check on every home after each clean for a superb
professional clean

HOTEL SUPPLIES
All guests can enjoy the convenience of five-star standards including a range
of hotel supplies necessary to making each stay comfortable

HOTEL QUALITY LINEN
Each home uses only the best quality and hotel grade linen through our
commercial partners that includes triple sheeting each bed for a truly hotel
experience

LUXURY ESSENTIALS
Each home comes with luxury robes, slippers and premium bathroom
amenities including shampoo, conditioner, moisturiser, soap and more
Kitchen essentials replenished for guests include complimentary breakfast,
coffee machine and pods, assorted teas, milk, sugar, bickies for a cuppa and
more

STARTS FROM $135 / 2 BEDROOMS

8

HHOME SETUP

GETTING CONNECTED
Get everything connected in 48 hours and enjoy complete automation from our
team of professionals including your utilities electricity, gas, internet and Netflix

PHOTOGRAPHY
Make your property stand out with high-quality 4k photography. Our
professional photographers take your property to new heights with professional
staging, day and twilight shoots and the use of hi-tech motion drones

LIST YOUR PROPERTY
Listing your home couldn’t be easier with our straight-forward 3 Easy Step
process that can have your home activated in 48 hours, on the market in 7 days
and hosting your first guest within 36 hours of going live
Benefit from no commission for up to 60 days for all listings that opt for a
furniture package

KEY SAFE & INSTALLATION
We will install a fire safe digital locking system for 24/7 check-in and check-out

HOUSE MANUAL
We will create your very own unique house manual showcasing all the benefits,
amenities, features and how to operate everything
Each guide includes travelling tips, helpful attractions and must do activities in
the local area, plus loads of other relevant tourist information

PACKAGES FROM $495

9

HHOME FURNISHING

INTERIOR DESIGN & STYLING
Boost your revenue by up to 35% by having our team of expert interior
designers re-create your space into something special
Our property staging techniques will make your home stand out and
showcase superior quality and capture an immediate audience

STYLING FROM $695

FURNITURE PACKAGES
Budget Selection - Enjoy our wide range of packages to ensure the right
solution and budget for your property. We provide low-end, mid-range and
high-end furniture packages to suit all owners
Supply and Install - We handle everything from mood boards, staging,
interior design, selection, fit-out, installation, delivery and set up
Guest Ready - After installation we test each appliance, check water and
utilities, internet speed, test smoke alarms, kitchen and bathroom use and
mark you guest ready.

PACKAGES FROM $1990

10

HHOME EXTRA

FINANCIAL SECURITY RENTAL GUARANTEES
Introducing our Property Investment Analysis Reports (PIAr) and Enjoy peace of mind and opt for one of our rental guarantees to enjoy
performance review assessments providing owners regularly with a the benefits of higher rental yields with an insurance cover to preserve a
complete financial assessment and cash flow breakdown of their property weekly agreed rent at the same time

HOST GUARANTEE EXTRA SERVICES
Included $1,000,000 host guarantee for peace of mind Landscaping and gardening services by us
Additional third-party cover with up to $10,000,000 public liability cover
STARTS FROM $85 PER MONTH

ASSET PROTECTION Pool servicing
Complete building insurance cover
Landlord insurance cover for loss of rent or damage to the property STARTS FROM $88 PER MONTH
Contents insurance for any loss or damage to chattels and furniture
Get unlimited 5G wireless Internet wifi with zero installation costs
START FROM $388 PER YEAR
STARTS FROM $75 PER MONTH

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START YOUR SMART
CHECKLIST ONLINE TODAY

CLICK HERE

12

13

60 DAYS,
NO COMMISSION

Sign up with a Full Home Setup Package and get your first 60 days of 15% management
commission free! The first few weeks will make or break your property’s future performance and
it’s extremely important that we secure bookings quick-smart and get five-star reviews early.

Whilst our home styling crew makes sure that your property looks its best, to boost the likelihood
of securing those first few bookings, we’ll need to charge a lower than market rate to make your
listing attractive as well.

So for the first 60 days we’ll manage your property for free whilst it’s being set up for success.
Allowing you to earn more, without lifting a finger.

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1 2 3

SIGN THE AGREEMENT GETTING CONNECTED FITOUT & FURNISH

Welcome! At this point you will have a pretty We engage the team to prepare and connect From napkins, robes to designer couches,
clear overview of all our services and more everything in just 48 hours. There is no mucking around our stylists will start to shape your five-star
importantly an estimate of rental return and here as soon as we receive your keys our professionals
home with colour and warmth and fit out
how we multi-manage all facets of your home kickstart their engines, connecting utilities, internet, your home from top to bottom. Select from
to maximise it to the best possible outcome. wifi, Netflix and all the agreed services to your home. a range of packages to suit your budget and
Our stylists are already creating mood boards for that
No fuss. boost your revenue by up to 35% with our
award winning interior design. Whitegoods, TV wall team of stylists re-creating your space into
mounts you name it, we shop, source and deliver.
something special.

45 6

PHOTOGRAPHY & VIDEO LISTING CREATION GUEST &
CONCIERGE SERVICES
To bring your property to life and make Our crafty, witty wordsmiths work their magic to create
it stand out from the crowd, we use only stand out listings that are both captivating visually and Servicing your home and the experience your
the best when it comes to photography descriptive. Maximising your audience with listings on guests have is what sets us apart. From meet
Airbnb and 30+ booking platforms including Expedia,
stills and video. & greets, to house guides, welcome gifts,
Booking.com, Agoda, TripAdvisor and HomeAway. robes, slippers, five-star concierge services
Introducing 4k videos, drone footage and both and everything in between, we do it all! No
day and twilight shoots, our pro’s bring the Each listing is optimised with an SEO & PPC marketing
strategy to stand out, boost interests and help promote fuss, just friendly service.
best out in your home with attention to detail.
your home with immediate bookings as soon as your
property goes live. Expect Bookings within 36 hours.

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INSTAGRAM EMAIL PHONE WEBSITE
hotelconcierge.au [email protected] 1300 30 96 90 www.hotelconcierge.com.au