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Published by emma.debbage1, 2019-05-02 10:49:50

West Street Surgey Leaflet LucidPress

West Street Surgey Leaflet LucidPress

W EST STREET If you are looking for a practice to join, we hope ABOUT US
SURGERY you will find the following information helpful;
and if you have just registered with us, the leaflet West Street Surgery is located on the edge of
tells you about how to contact us, who we are, Dunstable, Bedfordshire close to the
what we do and the services that we offer. picturesque Dunstable Downs.

The information in this booklet is updated It's history dates back to the 19th Century
regularly for the benefit of existing patients. making it one of the oldest medical practices in
the area.
The information is also available on our website.

PATIENT CONTACT US As the surgery grew to meet patient demand it
INFORM ATION moved from it's original site 'The Limes' to a
01582 664401 - Enquiries purpose built surgery on West Street.
LEAFLET 01582 602082 - Appointments
West Street Surgery currently has a patient
www.west st reet West Street Surgery population of nearly 12,500 and covers
89 West Street, Dunstable patients living in Dunstable and the
Bedfordshire, LU6 1SF surrounding villages.

west st r eet sur ger [email protected]


Pat ient s wishing t o regist er with the practice To book an appoint ment please telephone the Six surgeries in Dunstable are working
may do so if their address is within the practice surgery from 8:00am or 12:30pm (Monday to together to increase the number of
boundar y. Friday) on 01582 602082 to arrange this with appointments available for you to see a GP in
the reception team. the early mornings, evenings or at weekends.
If you wish to register you will need to collect a
registration pack from our main reception. With a huge patient population and high Depending on your individual circumstances
You will need to complete the registration demand for appointments it may not be and symptoms, we may offer you an ?extended
forms and provide two forms of ID, one of possible to offer you an appointment on the access?appoint ment .
which needs to be photo ID i.e. Passport or same day. If you appointment is urgent staff
Driving Licence. In addition you will also need will try and offer you options, it may mean that Please note however, that these appointments
to provide proof of address such as a council you may have to be prepared to sit and wait. may not be in your usual GP practice and may
tax or utility bill. not be with one of your usual GPs or nurses.
Appointments with the practice nurses,
healthcare assistant, phlebotomist, clinical West Street Surgery offers?extended access?
pharmacist, midwife and follow-up nurse and GP appointments on Monday and
appointments with your doctor can also be Thursday evenings 6:30pm-8:00pm.
booked in advance. If you register online you
will be able to book GP appointments six weeks
in advance.

Appointments with our mental health nurse will
be co-ordinated directly by the nurse. She will
contact patients to arrange a suitable time.

Surgeries can run late for many reasons. There
may be times when your appointment is
delayed. We aim that you are seen within 30
mins of your appointment time.

For Appoint ment s Call 01582 602082

You can also regist er for our online services. Appoint ment s are available t hroughout t he Missed Appoint ment s - A significant number of
which will allow you to book appointments in day from Monday t o Friday. appointments per month are missed where the
advance (up to 6 weeks), order repeat meds, patient does not attend for an appointment and
etc. In order to use the online service you will Our normal working hours are 8am - 6.30pm does not call in advance to cancel the
need a password available from the practice. appointment. If you are unable to keep an
There are some early morning minor illness appointment please call.
If you are new to the practice and require appointments from 7am on some weekdays and
repeat medication you will need to make an there is also extended access appointments If you fail to attend appointments without
appointment with a GP before a prescription two evenings each week. informing us we will write to you. If you
can be issued. repeatedly fail to attend appointments you may


The practice team is made up of doctors, Our GP team is supported by a team of five West Street Surgery is also supported by a
nurses, a healthcare assistant/phlebotomist, a practice nurses, two of which are nurse community team which includes community
clinical pharmacist, medical secretaries, practitioners/prescribers running minor illness nurses who visit our patients in the
administrators, reception staff and managers. clinics, a phlebotomist/HCA and a clinical community. In addition we have a mental
phar macist . health nurse and midwife who run weekly
OUR DOCTORS clinics at the surgery .
Tracey St ewart - Nurse Pract it ioner
West Street Surgery is a three partner, one Tracey is our senior nurse OUR MANAGEMENT TEAM
salaried GP practice. The surgery is also practitioner/prescriber. She specialises in
supported by two regular GP locums . minor illness, asthma and women's health. Should you have any queries about the practice,
Our GPs have a vast amount of experience, Amanda Townend- Nurse Pract it ioner a member of our management team can be
knowledge and areas of special interest. All Amanda is a nurse practitioner/prescriber. She cont act ed.
patients have the choice of seeing any doctor, no specialises in minor illness, asthma, COPD,
matter who they are registered with. diabetes, she is a lead nurse for our frail & Susan Bardell - Finance Manager
elderly patients. Susan works closely with the partners and is
Dr Chris Quart ly MBBS - Senior Janet Gilt row - Pract ice Nurse responsible for finance and
administration/reception team management.
Dr Quartly has an interest in surgery and Jan specialises in wound care and diabetes. Marie Dunn - Manager
provides an NHSvasectomy service on behalf of Marie is responsible for policy and procedures,
the PCT. He is the practice safeguarding lead . Abbi Bown - Pract ice Nurse CQC compliance, complaints and HR. Marie
Abbi specilises in diabetes, child immunisations also liaises with the Patient Participation Group.
Dr St ephen Price MBBS, MRCGP - Part ner and is our infection control lead.
Dr Price is the lead for clinical governance. He OUR RECEPTION TEAM
provides minor skin surgery, joint injections Sue Warboys - Pract ice Nurse
and has an ongoing interest in aviation Sue specilises in heart disease & stroke Our receptionists are trained to deal with
medicine. Rosanne Aylot t - Pract ice Nurse queries sympathetically and confidentially. They
Rosanne specilises in respiratory medicine are you first point of contact with the practice
Dr Leena Thomas - Part ner and community nursing. and will assist you in every way that they can.
Dr Thomas is the practice prescribing lead. She Our Reception Team Leader is Cheryl Blanchard
is XXXXXXXXXXXXXXXXXXXXXXXXX Angie Woollard - HCA/ Phlebot omist
Angie is our HCA/phlebotomist. She also OUR ADMINISTRATION TEAM
Dr Sabrina Scot t - Salaried GP carries out health checks and diabetic checks.
Dr Scott has a special interest in dermatology. Our practice is supported by a dedicated team
She has an interest in XXXXXXXXXX OUR CLINICAL PHARMACIST of clerical and secretarial staff that cover a wide
range of patient administration.
Amjid Hussain - Clinical Pharmacist

Amjid is a specialist in medicine and how it
works. He carries out patient medicine reviews.

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