Property Management Plan - 36-44 Howard Street, Nambour

COMMERCIAL PROPERTY   |    INDUSTRIAL PROPERTY    |    RETAIL PROPERTY

www.duganandco.com.au

36-44 Howard Street, Nambour QLD 4560
Property Management Plan

Our mission is to let you live your legendary life with
PRIDE and PURPOSE.

We just help facilitate this by looking after the DAY-TO-DAY
MANAGEMENT and OPTIMISING PERFORMANCE of your
commercial investment property.

We treat your property with the same CARE & ATTENTION as
if it were our own property; because you are our investment.

Our commitment to you is to allow you the FREEDOM TO
FOCUS YOUR TIME on what you love doing most, with the
people that matter most to you while you build a better,

stronger, and more prosperous future than ever before.

MANAGEMENT SUMMARY
 
RESULTS DRIVEN TEAM: ACTIVE LEASING/SALE TEAM (CONT):
With 91 years combined total property experience This additional value add service makes a
our property management team has a wealth of massive difference in lease negotiations with
market knowledge and are equipped to ensure tenants and expert guidance to all our valued
our services provide maximum rental income, management clients.
minimise outgoing expenditure, provide reliable
and accurate financial reporting and monitor Furthermore, our extensive database of
legislation. companies located in the area provides
multiple highly qualified tenant's to give your
PARTNERED AGENTS: assets the best opportunity of always being
Jodie Bailey 100% leased.
Senior Property Manager
PROPERTY MANAGEMENT ROLES
Sophie Fripp Each owner and client are uniquely different
Head of Property Management on what parts of the management that they
require.
Paul Dugan, Principal/Director
Sale's, Leasing & Property Management An in person discussion with you about which
roles you would like us to manage are
SERVICE: discussed which include:
Personal service to you our client is of the highest
priority. We aim to maximise the performance of - Rent collection
every property we manage and are committed to - Outgoings payments
achieving the best results for our clients. - Annual rent reviews
- Lease Option reviews & notifications
ACTIVE LEASING/SALE TEAM: - Routine maintenance
Apart from Property Management team of Jodie - Leasing
Bailey & Sophie Fripp, additional services are - Capital Value, Investment Analysis and Sales
provided through our strong and active leasing
team via Principal and leader Paul Dugan that
gives real-time feedback on the market and
prospective tenants.
 

REAL-TIME ANALYTICS LANDLORD APP

EMPOWERS YOU WITH LIVE PORTFOLIO DATA AND ANALYTICS AT YOUR FINGERTIPS

Our goal is to provide game-changing
property experiences that empowers our
clients with state of the art property
management software and mobile app
innovation. 

Our new Landlord App is delivering owners
and investors total oversight on how
portfolios are tracking on demand. The app
brings together all of your portfolio-wide
information on tenants, financial data and
displays valuable tenant insights to better
monitor performance and operations of
your assets.

Delivered right to your fingertips with live
updates and 24/7 access. Our Landlord
App and Webportal provides you with total
portfolio oversight on the go - so you can
boost efficiencies and identify revenue
growth opportunities.

THE SMARTER WAY TO OPERATE

ONE APP FOR LIVE PROPERTY AND PORTFOLIO PERFORMANCE

Item 5 Item 1
20% 20%

Item 4 Item 2
20% 20%

Item 3 TRANSPERANCY AND VISIBILITY OF CRITICAL
20% CLARITY EVENTS

REAL-TIME INSIGHTS ON Analyse your business on a day to day In the property game, mistakes are
DEMAND basis - with real-time data for visibility costly so risk reduction is a must. We
and decisive decision making. You make sure important events and
With one tap the you can access your can monitor arrears by portfolio, dates are never missed, and you can
property and financial data, such as property or by tenant, and make sure view upcoming, overdue and
real-time cash flow and occupancy. that rent, maintenance, income and completed key events such as rent
Helping you to make informed expenses are on track. reviews, lease expiries and renewals.
decisions with the information at
hand, so you can boost efficiencies
and identify revenue growth
opportunities.

FINANCIAL OPTICS

REPORTING
Our management team meets regularly to co-ordinate information to be in a
position to summarise and report to owners on a monthly basis. We have multiple
reporting formats available for the monthly owner statement along with live
access via our Landlord Portal. The Landlord Portal provides information at your
fingertips on your properties, income and expense analytics, copies of owner
statements and you can send emails instantly to your property manager.

FINANCIAL MANAGEMENT
We place high priority on payment of rental and other outgoings being paid by the
lessee on the specified date in their leases and we institute appropriate
procedures for payment and recovery when necessary; including penalty interest
on late payments where specified in the lease.

We would issue promptly each month the specialised property management
Owner Statement, detailing the following:

Income and Expenditure: Including detailed breakdown of Income and
Expenditure for each tenant showing, the amounts debited each month, monies
received, balances owing and total amounts received and a summary of income
and expenses in each category as the total owner payment disbursement and GST
received and paid.

Variable Outgoings: The owner statement includes any variable outgoings which
will be carefully monitored and approved for payment by the property manager.
We ensure and closely supervise the recovery of the outgoings as specified in the
lease and minimise expenditure where possible.

Tenant Arrears: If applicable any arrears will be detailed in the owner statement
report. We operate a tight arrears recovery process, issuing formal notice and
letters to ensure effective control measures and to minismise outstanding rentals
for our owners.

PHYSICAL
We will promptly advise you of any major maintenance problems, equipment or
service breakdowns and replacement capital expenditure items required. 

We will provide periodic feedback on details and performance of contractors and
summarise reports from appointed contractors as required.

PROACTIVE REPORTING

GENERAL
Monthly reporting will also include when applicable:

Rent Reviews: Rentals being paid by tenants are regularly reviewed in
accordance with market conditions and recommendations for
adjustments made within the terms of each lease prior to the rent review
dates.

Lease Expiry: We manage and coordinate all lease expiry well in
advance along with our active and expert leasing team who handle all
our property management clients with priority to keep vacancy to a
minimum.

Capital Items: Owners are advised as recommended and required.

LEASE OPTIONS, RENEWALS AND LEASING
We would negotiate lease renewals and options with existing lessees in
accordance with the provisions of the lease and for renewals to make
recommendations to owners according to the market condition and the
owners guidelines. We seek our expert Leasing team is also appointed
exclusively to source new lessees. The team will conduct interviews and
inspections with prospective lessees, references checked and
recommendations to owners on proposed new lessees with the latest
market intel.

FUNDS
We recommend in respect to net monies disbursed, that Dugan & Co
account for holding funds used for the payment of statutory charges and
other creditors. We would bank all outgoings received from tenants, pay
all accounts and forward net funds to your designated bank account,
less our management fees, leaving in our account, only if required, any
amounts for payment within the month of operation.

ANNUAL REPORTING
Following the end of financial year and audit, we will provide the
Financial Summary profit and loss, actual income and expenditure
figures are prepared, comparing budgeted and actual income and
expenditure figures.

LIVE ACCESS! LANDLORD PORTAL

LANDLORD PORTAL
Reporting and the latest information and balances available at your fingertips! Our Landlord portal provides mobile access to information about properties and tenancies managed
by Dugan & Co.

This includes information on your Balance, Income and Expenses, Maintenance, Inspections, Current Tenancies, Statements and can send emails instantly to your property
manager.

EXPERIENCE BY YOUR SIDE

JODIE BAILEY SOPHIE FRIPP

Senior Property Manager Head of Property Management
Dugan & Co Property Dugan & Co Property
0448 199 918 0434 900 810

[email protected] [email protected]

Jodie is a passionate Property Manager, and has worked in Sophie Fripp brings over 9 years experience in Real Estate
the industry since 2011.  Jodie began her career in Corporate Finance, responsible for managing GBP 1.6 billion
commercial property management initally as an Asset of high value structred real estate finance in the UK for the
Management Administrator and progressed to manage her Royal Bank of Scotland, and also working for Westpac in
own portfolio including Retail Property Management, Australia as a Relationship Manager providing capital for rent
Industrial Property Management and Commercial Property roll acquisitions. After analysing and assessing a multitude of
Management.  property management businesses, Sophie understands what
it takes to efficiently run the portfolio and provide maximum
With strong foundations and a construction background return for our clients assets.
Jodie has a refreshing positive outlook and is highly
dedicated to her work in Commercial Real Estate. Jodie loves Sophie is dedicated to providing exceptional service, a
to assist our clients in Property Management, an area of keen comprehensive approach and is thriving in the extremely
interest. dynamic and innovating team at Dugan & Co Property.

Jodie is committed to offering clients and tenants the best As an honours graduate Sophie is a lateral thinker, operates
experience possible, and driven to achieve all goals and add with determination to deliver quality in all assignments and
value to Commercial Property Management area. tenaciously works to achieve the optimal performance and
return on your property.

EXPERIENCE PAUL DUGAN
BY YOUR
SIDE Principal
Dugan & Co Property
0403 945 098
[email protected]

Paul Dugan founder and director of Dugan & Co Property
encompasses over 20 years’ experience in the commercial
property market. Completing over $500 million in property
sales transactions and $7 million worth of leasing
transactions in Industrial and Commercial property.

Paul identified a niche market for clients seeking a more
sophisticated, tailored and personalised proposition rarely
available through the larger companies. His success has
been realised by offering a boutique agency that exceeds
clients’ expectations in not just dollar value, also through
service leadership and long term strategic partnership. Paul
is smart, amicable, knows the property market inside
out, oversees and mentors all the Dugan & Co team to
ensure superior service to deliver results.

Paul is passionate about collaborating with business owners
and investors; he thrives on maximising the results of their
property transactions and return on their investments. Paul
has actively worked across every Industrial precinct of South
East Queensland selling or leasing properties from
Caboolture in the north, Tweed Heads in the south, Capalaba
in the east and Ipswich in the west. Paul’s enthusiasm and
extensive experience is coupled with a commitment to
develop client relationships built on engagement, honesty,
trust and a genuine desire to generate positive outcomes.

SUMMARY

Dugan & Co are delighted for the opportunity to assist in the proactive property management of your new investment at 36–40 Howard Street
and 42-44 Howard Street, Nambour. Our aim is to maximise the return on your property while taking the headache away from being a Landlord.

We have taken the time to review the particulars of your property, and considering factors including the expected rental, age of the property,
size, no. of tenants, and what will be involved to ensure the optimal management of your investment, we look forward to the opportunity to
manage your property at 36-44 Howard Street, Nambour at 5% + GST property management fee.

Our service includes:
• Real-Time Analytics available for you on our landlord app with live property performance.
• Rent collection – We closely monitor tenant's payments, and ensure that as required we issue timely and proactive late and Breach notices.
• Outgoings payments – this can include either direct on-charge of these to the tenant, or in most instances the calculation of budgets and
reconciliations for monthly outgoings payments.
• Annual Rent Reviews – Monitored and completed in accordance with the terms of the lease.
• Lease option reviews and notifications – This includes timely notification to tenants of their obligations with regard to any option periods and
any assistance completing the required paperwork for this.
• Routine maintenance – We conduct a formal property inspection twice yearly, during which we can check tenants legal compliance, use of the
building and other maintenance matters. We provide a full written report with photos and any recommendations along with this inspection.
• Leasing – Our Sales and Leasing team are very active and this is invaluable to secure the right tenant for you if needed.
• Lease and Legislative Compliance – This is an area of expertise and we can assist and advise on all elements of compliance from an owners
perspective. We also work with the tenant to ensure they are meeting their obligations as required until their lease.
• Capital value, investment analysis and Sales – Our goal is to maximise the cashflow and capital value of your asset/s.

It would be great to discuss your investment and the opportunity further, please do not hesitate to contact us if you have any questions or
would like to know the next step to getting your asset professionally managed.

Sophie Fripp, Head of Property Management Jodie Bailey, Senior Property Manager
0434 900 810 0448 199 918
[email protected] [email protected]

“I have no hesitation in recommending Dugan & Co to anyone managing,
investing in, or selling off, a commercial property after my own
experience. I found Dugan & Co to be totally honest and trustworthy and
very experienced in real estate dealings. Their easy manner belies the
conscientious attention to detail, the personal interest in the property
and willingness to communicate to clients at all times. I have no doubt
Dugan & Co will treat all their clients in the same way they treated me.”
Eileen Colless 

OUR
CLIENTS

ARE OUR BUSINESS

WHO WE ARE

Dugan & Co Property is a dynamic independent Commercial, Industrial & Retail Real
Estate Agency committed to providing personalised expert service to realise your
strategic investment objectives.
Our defining objective is to understand your needs and specific goals to enable us to
add value and exceed expectations not only in dollar value, also through service
leadership and a strategic partnership with Dugan & Co. 

MEET OUR LEASING TEAM

WWW.DUGANANDCO.COM.AU

Our track record

At Dugan & Co we pride ourselves on the provision of
exceptional service combined with our extensive
experience in Commercial & Industrial Property

Combined Sale Combined Lease Combined Property
Transactions Transactions Experience 

459m 10.9m 91yrs

million million years
dollars dollars

duganandco.com.au

DISCLAIMER

Important: The Information contained within this document has been obtained from sources believed reliable. Notwithstanding, Dugan &
Co has not verified the information contained herein and makes no guarantee, warranty or representation (express or implied) about the
information contained herein. Subject to any unexcludable legislative provisions and to the full extent permitted by law Dugan & Co
accepts no responsibility or liability (including in negligence) for the information contained herein.

Any projections, opinions, assumptions or estimates used are for example only and do not represent the current or future performance of
the property. You and your advisors should conduct a careful, independent investigation of the property to determine to your satisfaction
the suitability of the property for your needs. Intending purchasers, lessors or interested parties should satisfy themselves as to the truth
or accuracy of all information given by undertaking their own inspections, searches, surveys of building and floor areas, enquiries
(including as to zoning, town planning and use), obtaining their own advice or through direct correspondence with the vendor.

It is strongly recommended that you seek independent advice from your accountant, financial advisor and/or lawyer and satisfy yourself
as to the correctness or accuracy of those statements by such independent investigation as you or your advisers see fit before entering
into any agreement of any nature with any party. Where drawings and plans have been provided, they have been obtained from the vendor.
Unless otherwise stated the drawings and plans are not to scale and are indicative only.

 We have not independently verified the correctness or accuracy of the drawings, plans or other information in this document which has
been provided to us by the vendor or other third parties. If a projection has been made in respect of net income or rental yield, such a
projection is an estimate which is dependent on several variables. The estimate represents only one possible result, depending on the
assumptions made as to the way the rent review negotiations are undertaken and are subject to the variances of the market.

Potential investors should satisfy themselves as to the status of any rent review negotiations and make their own judgment as to the
likely outcome. Neither Dugan & Co Pty Ltd nor its servants, agents or any person in its employ has authority to make or give any
representation or warranty or to state any matters of fact or opinion in relation to the property other than those which are expressly
contained within this document. Unless indicated otherwise, the contents of this document are protected by copyright and Dugan & Co
reserves all its rights in that regard.