SVGTCCU Ltd. 44th AGM Report

Celebrating 44 years

of shelters during the volcanic eruption impacted the number of times meetings were held. Nevertheless, the
Committee persevered.

Scope of Work
In accordance with its mandate as outlined by the St. Vincent and the Grenadines Cooperative Societies Act No.
12 of 2012, specifically sections, 65, 66, 69 and 70 and the Bye Laws of SVGTCCU, the Supervisory and Com-
pliance Committee’s scope of work for 2021 included:

à Perusal of the FSA report for the fourth quarter 2020;
à Perusal of Compliance Officer (CO) and Internal Audit (IA) reports;
à Perusal of Management letter 2019;
à Checking of Loan files and source of funds forms;
à System check of accounts of all Board and All Committee members;
à Perusal of Board and other All Committee minutes;
à Meeting with the Board;
à Visit to the Business Complex and the Uptown Building;
à Visit to the Branches.

Perusal of the FSA report for the fourth quarter 2020
This report was perused and the SCC took note of the largest loans in the Credit Union. Delinquencies were
flagged and brought to the relevant person's attention to ascertain what measures were put in place to deal with
the delinquencies.

Perusal of Compliance Officer (CO) and Internal Audit (IA) reports
The SCC checked several reports of different investigations done by both the CO and IA to determine whether the
internal controls in the Credit Union were operating according to the policies. The SCC supported the
recommendations given. The SCC took note of two issues that are worth mentioning:

à The frequent power outages experienced at the Barrouallie Branch, which was later verified by a visit
from SCC to that branch.

à The report done by the IA on the “secret shopper exercise” in the Credit Union. The SCC thought it was a
good initiative and applauded the Credit Union for its customer service to members.

Perusal of Management letter 2019
The SCC discussed the issues discovered by the audit and the measures outlined by management to combat the
problems. The SCC sought clarity on a few areas of concern, which were addressed.

Checking of loan files and source of funds forms
The SCC examined a sample of the loan files and all of the source of funds forms and found that essentially, all
requisite information and documents were present. The issues raised were addressed during the reporting period.

Visit to the Branches
As a result of the COVID-19 pandemic, only the Barrouallie Branch was visited in the year under review. An in-
terview was conducted with staff, an examination of the records and an inspection of the facility was conducted.
The issues identified were brought to the attention of the Board of Directors and necessary actions were taken.

Systems check of accounts of all Board and All Committee members
The SCC holds the view that persons who volunteer to serve the Credit Union must meet the criteria as specified
in the Cooperatives Societies Act #12 of 2012 and the bye-laws. The SCC was satisfied that the accounts of all
volunteers were in good standing.

Perusal of Board and other All Committee Minutes
The SCC regularly checked the Minutes of the Board of Directors which contained reports from other
Committees. These Minutes gave the SCC the opportunity to identify issues brought to the attention of the Board
and the resulting decisions taken on these issues. Reports were generally very detailed and up to date. The SCC is
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Celebrating 44 years

satisfied that decisions taken by the Board were implemented in a timely fashion and decisions were in
accordance with regulations.

Meeting with the Board of Directors
Despite the challenges to convene meetings, the SCC was able to fulfil its mandate as outlined by the
Cooperatives Societies Act No. 12 of 2012 to meet once per quarter with the Board of Directors to seek answers
and to clarify issues pertaining to the operations of the Credit Union. The SCC commends the Board for their
cooperation in this regard and for the adoption of suggestions offered by the SCC on several issues.

Visit to the Business Complex and the Uptown Building
During the third quarter of the year in review, the SCC visited the Business Complex and the Uptown Building to
observe their physical condition. Discussions were held with tenants in both buildings to address their concerns.
Subsequent to the visit, the SCC had met with the Board of Directors to express its concerns regarding the physi-
cal deterioration of parts of the buildings. The SCC is satisfied that its recommendations were accepted by the
Board and a plan of action implemented to address this and other concerns that were raised.

Conclusion
The SVGTCCU faced the ever-increasing challenges with the ongoing COVID-19 pandemic and the impact of
the explosive eruptions of the volcano. As such we are all required to remain resolute while we seek new and in-
novative ways to adapt to the new normal and to navigate our way through the changes in the economic and so-
cial environment. The SCC thanks the Board, Management, volunteers and all members for their cooperation in
the execution of its duties. We sincerely thank Brothers Calvin Herbert, Dixton Findlay and Sis. Vilma Ollivierre
for their service to the Credit Union through the SCC.

Bro. Randy Boucher Sis. Janeil Henry-Rose
Chairperson Secretary

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APPENDIX I
VOLUNTEERS' ATTENDANCE REGISTER

Regular Meetings Special Meetings All Committee Meetings

Board of Directors 10/10 03/03 02/02
Miriam Roache 10/10 03/03 02/02
Cecil Charles 10/10 03/03 02/02
Artillon Hamilton 10/10
Gilbert Frederick 10/10 03/03 02/02
Ronald Clarke 09/10 03/03 02/02
Chanda Davis 10/10
Wendy Bynoe 03/03 02/02
03/03 02/02

Supervisory & Compliance Committee

Randy Boucher 12/12 03/03 02/02
03/03 02/02
Janeil Henry - Rose 12/12 03/03
03/03 02/02
Tammie Walters 12/12 02/02
Attica Allen 12/12 02/03
02/02
Doris Charles 06/12

Credit Committee 12/12 0/1 01/02
Michelle Richardson 10/12
Dwane Allen 08/12 1/1 02/02
Okolo John - Patrick 10/12 0/1 02/02
Gwenette Cambridge 12/12 0/1 02/02
Thelma Charles 1/1 02/02

Education Committee 10/10 02/02
Saline Barbour 10/10 02/02
Sherron Morgan-Peters 02/02
Roxanne John 10/10 02/02
Johnny Straker 02/02
Tera Samuel 10/10 01/02
Kimani Robertson
Roderick McKree 08/10 0/02
10/10
06/10

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Preserving Confidence and Trust In A Challenging Financial Environment Appendix II Celebrating 44 years
SVGTCCU LTD MOVEMENT STATISTICS 2021

MEMBERS 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
LOANS 10,339 9,049 10,607 11,863 11,799 123,69 11,217 11,700 12,079 12,429
SHARE CAPITAL 42,221,168
SHARE DEPOSIT 7,503,655 43,655,460 54,530,568 58,575,239 62,577,603 71,583,242 83,284,897 87,612,466 87,412,719 86,884,956
ASSETS 27,946,058
INCOME 80,399,704 8,781,899 10,493,528 11,781,670 12,866,555 12,735,945 12,549,335 9,545,350 10,752,425 13,021,248
EXPENSES 5,396,051
SURPLUS 5,058,165 28,611,705 31,344,398 32,799,378 34,555,402 38,449,629 42,861,555 49,220,852 51,316,198 51,801,655
NO. 337,885
OF 88,801,156 99,177,934 107,200,772 113,904,225 112,000,270 130,117,854 142,624,602 151,601,325 157,045,605
EMPLOYEES 25
5,616,913 5,846,930 6,810,108 7,180,060 7,631,587 9,205,414 8,679,147 8,198,742 9,289,752

4,584,211 5,051,566 5,282,105 8,027,339 7,314,160 8,030,069 7,028,756 6,891,902 7,395,701

1,032,702 795,364 1,528,003 -847,279 317,427 1,175,345 1,650,391 1,306,840 1,894,051

27 39 40 41 50 48 50 48 52

97

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Photo Highlights for the 2021

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Sis. Jasmine Huggins - Chief Executive Officer
Sis. Roneisha Williams-Browne - Executive Assistant
Sis. Jozell Byron - Compliance Officer
Sis. Janelle Forde – Seales - Internal Auditor
Bro. Clayton Jack - Security Officer/Maintenance Coordinator
- Human Resource & Administration Manager
Administration - Front Office Supervisor
Sis. Michelle Thomas - Receptionist
Sis. Ankiah Forbes - Customer Service Representative
Sis. Charlene Farrell - Customer Service Representative
Sis. Katisha Toussaint - Customer Service Representative
Sis. Susan Herbert - Customer Service Representative
Sis. Annesha Richards - Customer Service Representative (Temporary)
Bro. Jave Martin - Office Assistant
Sis. Shanniah Fergusson - Office Assistant
Sis. Vanaza Hazell - Janitor
Sis. Kenisha Dunbar - Janitor
Sis. Monica Joseph - Deputy CEO & Loans Manager
Sis. Anika Solomon - Assistant Loans Manager
Loans Department - Senior Loans Officer
Sis. Nekeisha Adams - Senior Loans Officer
Bro. Ivan Vaughan - Loans Officer
Sis. Gailene Peters - Senior Recoveries Officer
Sis. Tamara Bishop – Jones - Recoveries Assistant
Sis. Kenisha Belgraves - Loan Securities Officer
Bro. Junior Mason - Financial Controller
Bro. Jovan Carrington - Accountant
Sis. Sabrina Phillips - Senior Accounts Clerk
Accounts Department - Payroll Officer
Sis. Shari Hooper—Scott - Teller
Bro. Gillon Frederick - Teller
Sis. Patricia-Ann Baptiste - E-Services Representative
Sis. Danneel Johnson - Marketing Manager
Bro. Kariem Peters - IT Manager
Bro. Keshron King - IT Assistant

E-Services Branch Supervisor (Ag.)
Sis. Shada Burgin Customer Service Representative
Customer Service Representative
Marketing Department Customer Service Representative (Bookshop)
Sis. Melissa Yorke—Nicholls Janitor
IT Department Customer Service Representative (Bequia)
Bro. Rohan Murray Customer Service Representative (Bequia/Bookshop)
Bro. Curtis Browne Customer Service Representative (Union Island)
Customer Service Representative (Canouan)
Barrouallie Branch - Supplies Outlet/Bookshop Manager
Sis. Shonella Llewellyn - Administrative Assistant
Sis. Vernella Ragguette-Douglas - Customer Service Representative/Recordkeeping Clerk
Sis. Asheka Burgin - Customer Service Representative
Sis. Nickasha Burke - Purchases and Inventory Control Clerk
Sis. Valinda Marshall -
Grenadines Branches -
Sis. Hermia Mitchell-Lucas -
Sis. Wendy Stowe-Ollivierre -
Bro. Lindell Tittle -
Sis. Rockesha Young -
Supplies Outlet (Bookshop) -
Bro. Ezekiel Richards -
Sis. Odinga Foye -
Sis. Jeneika Small—Peters
Sis. Noella McKie
Bro. Julano Peters

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MANAGEMENT & SENIOR STAFF

Sis. Nekeisha Adams Sis. Shari Scott
Deputy CEO & Financial Controller
Loans Manager

Sis. Jasmine Huggins-Daly
Chief Executive Officer

Bro. Rohan Murray Sis. Melissa Nicholls
IT Manager Marketing Manager

Sis. Jozell Byron Sis. Janelle Seales Sis. Michelle Thomas Bro. Ezekiel Richards
Compliance Officer Internal Auditor Human Resources & Bookshop & Supplies

Administration Outlet Manager
Manager

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NOTES

Preserving Confidence and Trust In A Challenging Financial Environment

Celebrating 44 years