Salon Raybon Manual

Salon Raybon

13214 Coursey Blvd., Ste. E, Baton Rouge, LA 70816

(225) 756-1201

A. Hours of operation

Tuesday 9am-7pm
Wednesday 9am-6pm
Thursday 9am-7pm
Friday 9am-5pm
Saturday 9am-2pm
(Hours subject to change)
B. Tonya Raybon/Salon Owner

C. Mission/ Vision statement

At Salon Raybon we strive to ensure that each guest receives
prompt, professional, friendly and courteous service. To maintain a
clean, comfortable and well-maintained premises for our guest and staff.
To thank each guest for the opportunity to serve them, to consistently
provide our customers with impeccable service by demonstrating
warmth, graciousness, efficiency, knowledge, professionalism and
integrity in our work. To have every customer who comes through our
doors leave impressed by Salon Raybon and excited to come back again.
To provide all who work with us a friendly, cooperative, and rewarding
environment, which encourages long-term satisfaction and growth
employment. To keep our concept fresh, exciting and on the cutting edge
of the hospitality and beauty industry and to be a giving member of the
Baton Rouge community and to use our salon to improve the quality of
life in the East Baton Rouge area.

D. Purpose of policy

To achieve and ensure the above constantly whilst upholding
staff policies and practices on a daily basis as individuals as
well as a team which promotes a fair and positive working
environment.

E. Employee etiquette/ Code of conduct

Appearance, dress code, conduct and attitude: A dress code will
be strictly enforced within the salon. If dress code is not
followed color codes will be put in to place and certain items
will have to be worn. The following dress code specifications
are as follows but not limited to:

• Dress Great!
• No slippers/Cheap/distasteful flip flops
• No tennis shoes
• No cut off blue jeans
• Up to date hair styles. Hair should be styled, if hair is in a

ponytail it should be nice and in a style with no pony tail
holder showing.
• During football season LSU or Saints jerseys are allowed
only on game days.
• Dress black slacks, blue jeans with hem are acceptable. No
cotton sweats or pants are allowed.
• Flattering not flirty tops
• Nothing skin tight (tops or bottoms)
• Maxi or sun dresses are acceptable
• Picture attire
• Make up daily (mascara, blush, lips)
• Team interaction: T-E-A-M (Together Everyone Achieves
More.)
• We are all girl scouts and will work as a team at all times in
the salon and away

F. Employment Qualifications

• Each stylist in Salon Raybon must have an up to date LA
state license, ongoing education required.

G. Product Lines sold and promoted

Paul Mitchell, Leyton House Professional Color, HED, R+Co.

H. Client management cycle

• New clients should be noted in the computer
• Client cards filled out
• Salon tour should be given by front desk to each new client

upon arrival or available stylist
• Use of client card files should be kept and updated in the

computer by front desk
• Salon coordinator, manager, and then owner should address

client’s complaints. In this order until issue is resolved
• Appointment book policies
• Scheduling is to be done by front desk coordinator/

receptionist
• Pre-booking should be advised by all stylist and/or front

desk
• Confirming appointments is done daily by front desk
• Cancellations should be noted in client info and after 3

cancellations/no shows reprimand is put in place
depending on given client and situation
• 24 hour cancellation notice
• 3 strikes rule
• 3 - 15+ min. late appointments will result in a client
receiving walk in status only
• Rebooking/retaining should be each stylist goal set in
quarterly meetings.

I. Compensation

• Commission is set at 45%

• Vacation: Forms to be filled out and requested. Discuss
and signed by salon owner. No compensation will be
received for days missed.

• Holidays: are as scheduled on the books. All major
holidays we will be closed including: New Year,
Thanksgiving, Christmas, Closure days will depend on the
day the specific holiday falls on

• Sick days: are to be taken on an as needed basis without
pay, immediate notice is appreciated and if more than
one consecutive day is missed a doctor’s note is required

• Employee discounts: Back bar charges on each color
received at the salon by all employees and ticket should
be added on the computer. Hourly paid employees should
clock out during services rendered.

• Services for family member: (immediate) is situational
per client and stylist. Products for family members should
be purchased through individual distributors by stylist or
full price to be paid to Salon Raybon. Non-paying family
will be moved for paying clients.

J. Educational policies

• New hire training

• Each individual stylist should take advanced education at
every given opportunity. On a minimum of one class per
quarter is required

• Ongoing training/in salon requirement: all in salon
classes are required by all employees

K. Evaluation and reviews

• Quarterly evaluations will be done with the stylist and
owner to review your numbers and goals. Annual
evaluations will be done with all employees and owner to
review overall job position, growth in your position, and
future goals and responsibilities.

L. Work schedules

• 42 hours are booked out on the schedule. You are
required to work a minimum of 35 hours per week. If
taking more than 2 hours in a day is required, it must be
pre booked or discussed with the owner.

• Absences should be documented and kept in employee
work file. All absences should be discussed with owner.

M. Working outside the salon

• No time should be taken away from work hours to work
outside the salon unless agreed upon in advance between
stylist and owner. Signed contracts in place with stylist
and guest should be completed for all away event salon
services. Weddings done away from the salon will be a
45% commission for the stylist.

• Travel fees are as follows:

• 1-25 miles - $50

• 26-50 miles - $100

• 51-75 miles - $150

• 76 - 100 miles - $200

• 100+ miles - $250

N. Pay procedures

• Employee checks will be received bi-weekly on Tuesday
for the previous 2 weeks worked.

• Retail compensation: owner on spreadsheet for stylist
ongoing education, retail, etc. keeps 10% retail
commission.

• Tipping procedure: may be received on your client tickets
and taxed at time of payroll or cash can be received.

O. Gossiping in salon

• Will not be tolerated!

P. Salon cleanliness and maintenance

• Employees are responsible for their own work area on a
daily basis. Saturday cleaning duties will be listed in the
back for everyone to participate in. Make sure the salon is
in resting position at the end of every day. Each stylist is
to complete your station/area in detail and assist with
duty list on Saturday.

Q. Telephone Policy

• How to answer phone: “Thank you for calling Salon
Raybon, this is _____________. How may I help you?”

• Personal phone calls are to be taken in the backroom in
between clients only.

• If you are waiting for an emergency call inform the front
desk/owner

R. Smoking policy

• No smoking in front of Salon Raybon

• All cigarette butts are to be disposed of properly

• 1 hour break per day, this may be taken how you like. 4 –
15 minute breaks, 1 hour break, 2 – 30 minute breaks

• Front desk is NEVER to be left unattended

S. Disciplinary policy

• Verbal warnings/written warnings will be noted and kept
in employee files. If you violate any policies there will be
consequences.

• First offense is written warning, second offense if a
written warning with possible suspension and third
offense is a suspension with possible termination. This is
the progression unless otherwise stated.

T. Termination policy

• Terms of immediate dismissal are as follows: Theft,
Business Damage, Dishonesty, Drug Use

• Three strikes policy, with each reprimand kept on file for
future referral

I have read and understand all procedures, manual and disciplinary
actions. I take full responsibility for failure to comply with all listed
procedures and requirements and will graciously receive any disciplinary
consequences for such.

___________________________________________________________________________________
(Print Name)
(Date)

___________________________________________________________________________________
(Signature)