Total Quality Management 51 Strategic Commitment to Quality Employee Involvement HighQuality Materials Up-to-Date Technology Effective Methods Total Quality Management Strategic Commitment to Quality Employee Involvement HighQuality Materials Up-to-Date Technology Effective Methods
TQM Techniques 52 Statistical Process Control Benchmarking TQM Techniques
How Do Managers Use Information? 53 •Understanding •Responding •Controlling Managing Information in International Business
Information Management 54 Strategy and Organization Design Importance of Information Related Diversification Unrelated Diversification Centralized Structure Decentralized Structure Higher Lower Higher Lower
Information System 55 •Gather Data •Assemble Data •Provide Data