MB-901-Questions

MB-901
Microsoft Dynamics 365 Fundamentals

Version 1.0

Topic 1, Identify Microsoft platform components for Dynamics 365

QUESTION NO: 1
Your company has deployed Dynamics 365 Marketing.
Which two of the following apps are NOT bundled in Dynamics 365 Marketing?
NOTE: Each correct answer is worth one point.
A. Customer Voice
B. Lead Management
C. Order Management
D. Event management
E. Connector for LinkedIn Lead Gen Forms
Answer: BC
Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/overview

QUESTION NO: 2 DRAG DROP
You work as an event manager for your company. Your company has acquired Dynamics 365
Marketing.
Which three of the following Dynamics 365 Marketing features can you use without customizing
their functionality? To answer, choose the appropriate features and drag them to the answer
area.
NOTE: Each correct choice is worth one point.
Reference:

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https://docs.microsoft.com/en-gb/dynamics365/marketing/manage-event-sponsorships
https://docs.microsoft.com/en-gb/dynamics365/marketing/event-management

QUESTION NO: 3 HOTSPOT
Reference:
https://docs.microsoft.com/en-us/common-data-model/

QUESTION NO: 4
You want to export data from Dynamic 365 Sales into a Power BI report.
Does Power BI use the same security as Dynamic 365 Sales?
A. Yes, it does
B. No, it does not
Answer: B

QUESTION NO: 5
Which of the following can be synchronized between Microsoft Exchange Online and Dynamics
365 Sales?
To answer, drag the appropriate component from the column on the left to the answer area on
the right.
NOTE: Each correct selection is worth one point.
Reference:
https://docs.microsoft.com/en-us/dynamics365/outlook-addin/admin-guide/configure-
synchronization-appointments-contacts-tasks

QUESTION NO: 6
In Dynamics 365 Sales, which of the following Power App tools allows you to create a data entry
form to capture lead name, contact telephone and product data?
A. Power Automate
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B. Canvas apps
C. Dataverse
D. Insights
Answer: B

QUESTION NO: 7
In Dynamics 365 Sales, which of the following Power App tools allows you to create a system that
sends email notifications to the sales manager whenever a sales lead is captured?
A. Canvas apps
B. Power Automate
C. Power Apps portal
D. Common Data Service
Answer: B

QUESTION NO: 8
Your company is planning on deploying Dynamics 365 Finance.
The company wants unrestricted access to the application database.
You are required to suggest a deployment model for the company.
You suggest an on-premises deployment.
Does your suggestion meet the company’s requirements?
A. Yes, it does
B. No, it does not
Answer: B

QUESTION NO: 9
Your company is planning on deploying Dynamics 365 Finance.
The company wants unrestricted access to the application database.
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You are required to suggest a deployment model for the company.
You suggest an online deployment.
Does your suggestion meet the company’s requirements?
A. Yes, it does
B. No, it does not
Answer: B

QUESTION NO: 10
Your company is planning on deploying Dynamics 365 Finance.
The company wants to ensure that it always has the latest version and features of Dynamics 365
Finance.
You are required to suggest a deployment model for the company.
You suggest an online deployment.
Does your suggestion meet the company’s requirements?
A. Yes, it does
B. No, it does not
Answer: A

QUESTION NO: 11
Your company is planning on deploying Dynamics 365 Finance.
The company wants to ensure that it always has the latest version and features of Dynamics 365
Finance.
You are required to suggest a deployment model for the company.
You suggest an on-premises deployment.

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Does your suggestion meet the company’s requirements?

A. Yes, it does
B. No, it does not

Answer: B

QUESTION NO: 12

Your company wants to deploy Dynamics 365 Finance but must decide whether to use the on-
premises version or the cloud version.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

Box 1: No
Cloud supports integration with PowerBI.com. On-premises supports integration with Power BI
Desktop.

Box 2: Yes

Box 3: No
Only cloud uses analytical workspaces.

Reference:
https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/fin-ops/get-started/cloud-prem-
comparison

QUESTION NO: 13

Your company wants to migrate to the Common Data Model.

The company is concerned about data consistency.

How the Common Data Model provide data consistency?

A. It uses standardized data formats that can be consumed by applications.
B. It provides a standardized schema.
C. It provides standardized entities for the data.
D. It uses Database Consistency Error checking.
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Answer: B
References:
https://docs.microsoft.com/en-us/common-data-model/

QUESTION NO: 14
Your company has a Microsoft Dynamics 365 Customer Service system.
Company security policy states that Auditing must be enabled in Dynamics 365.
You enable Global Auditing in Dynamics 365.
Which two of the following statements are true?
Note: Each correct option is with one point
A. Auditing can be enabled or disabled at the entity level.
B. Only user access to the system is logged.
C. If a field value is updated, you can determine the previous value from the audit log.
D. The default audit log retention period is 120 days.
Answer: AC

Topic 2, Describe AI and Mixed Reality for Dynamics 365

QUESTION NO: 15
Your company has adopted Dynamics 365 Sales and plans to implement Dynamics 365 Sales
Insights.
The company want to generate personalized and actionable insights to guide sellers on their best
course of action, to build stronger relationships with their customers and to close more deals.
Which feature Dynamics 365 Sales Insights would meet this requirement?
A. Auto capture
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B. Talking points
C. Assistant
D. Conversation intelligence

Answer: C

Explanation:
Assistant (standard): The assistant (formerly known as relationship assistant) analyzes
information from Dynamics 365, Exchange, and other sources and suggests personalized and
actionable insights to guide sellers on their best course of action, to build stronger relationships
with their customers and to close more deals.

Reference:
https://docs.microsoft.com/en-us/dynamics365/ai/sales/overview

QUESTION NO: 16

Your company has implemented Dynamics 365. The company has developed a new product that
you must present to a current customer.

You want to enlist the help of employees who have had dealt with the customer to plan your
presentation.

You use Customer Service Insights to identify the employees who had previously dealt with the
customer.

Does your suggestion meet the company’s requirements?

A. Yes, it does
B. No, it does not

Answer: B

QUESTION NO: 17

Your company has implemented Dynamics 365. The company has developed a new product that
you must present to a current customer.

You want to enlist the help of employees who have had dealt with the customer to plan your
presentation.

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You use Sales Insights to identify the employees who had previously dealt with the customer.

Does your suggestion meet the company’s requirements?

A. Yes, it does
B. No, it does not

Answer: A

Explanation:
The Who knows whom feature in Sales Insights provides details such as names and email
addresses of your colleagues who know a lead who you're going to interact with.

Reference:
https://docs.microsoft.com/en-us/dynamics365/ai/sales/overview

QUESTION NO: 18

Your company has implemented Dynamics 365. The company has developed a new product that
you must present to a current customer.

You want to enlist the help of employees who have had dealt with the customer to plan your
presentation.

You use Power Virtual Agents to identify the employees who had previously dealt with the
customer.

Does your suggestion meet the company’s requirements?

A. Yes, it does
B. No, it does not

Answer: B

QUESTION NO: 19 DRAG DROP

Your company plans on adopting Dynamics 365 Fraud Protection.

Match the Dynamics 365 Fraud Protection feature to its user experience. To answer, drag each
feature to its correct location in the answer area.

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NOTE: Each correct choice is worth one point.

Reference:
https://docs.microsoft.com/en-us/dynamics365/fraud-protection/overview

QUESTION NO: 20

Your company is considering acquiring Dynamics 365 Sales Insights.

Which three of the following are benefits of using Dynamics 365 Sales Insights? Each correct
answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. Increase conversion and win rates by using AI to prioritize leads and opportunities.
B. Provide end-to-end views of customer journeys.
C Guide sellers on their next course of action with timely and actionable insights.
D. Build stronger relationships with customers and move relationships forward with AI-guided
selling.
E. Use AI to analyze communications to identify possible leads.

Answer: ACD

Topic 3, Describe model-driven apps

QUESTION NO:21

A company has recently deployed Microsoft Dynamics 365 Customer Service.

You want to deploy a portal that includes the following features: knowledge management,
support/case management, ideas and blogs.

Which of the following portals should you deploy?

A. Community portal
B. Customer Portal
C. Customer Self-Service portal
D. Employ self-service portal
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Answer: A

QUESTION NO: 22

Your company uses Dynamics 365 Sales. You want to set up an automated process to create leads
from a contact form on your company’s website.

You create a Business Process Flow?

Does this action accomplish your objectives?

A. Yes, it does
B. No, it does not

Answer: B

Explanation:
Business process flows provide a guide for people to get work done. They provide a streamlined
user experience that leads people through the processes their organization has defined for
interactions that need to be advanced to a conclusion of some kind.

Reference:
https://docs.microsoft.com/en-us/power-automate/flow-types

QUESTION NO: 23

Your company currently uses LinkedIn. The company is planning on adopting Dynamics 365 Sales.

The company wants to be able to use Dynamics 365 Sales to view LinkedIn information.

You need to recommend a feature that will meet the company's requirement.

Which of the following Dynamics 365 Sales features should you recommend?

A. The Sales Hub
B. Customer Insights
C. LinkedIn Sales Navigator
D. Custom dashboards

Answer: C
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Reference:
https://www.linkedin.com/learning/dynamics-365-linkedin-sales-navigator-integration-
2/install-the-linkedin-sales-navigator-widget

QUESTION NO: 24

Your company wants to adopt Dynamics 365 Sales but wants to know more about capturing
leads.

Which of the following sources can you use to capture leads?

A. Microsoft Word documents
B. .csv files, .txt files, and xml files
C. Skype Messenger
D. Microsoft SQL Server database tables

Answer: B

Reference:
https://www.dyn365pros.com/2015/11/11/microsoft-dynamics-crm-4-simple-steps-for-
importing-leads-and-contacts/

QUESTION NO: 25 DRAG DROP

You work as an event manager for your company. You company uses Dynamics 365 Marketing.

Which three of the following are Dynamics 365 Marketing features? To answer, choose the
correct features and drag them to the answer area.

NOTE: Each choice selection is worth one point.

Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/overview

QUESTION NO: 26

Your company has recently acquired Dynamics 365 Marketing. You want to send an email surveys
to prospective customers.

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You want to automate and streamline the process of collecting and analyzing the responses.

You use Questionnaire to create a survey form in Dynamics 365 Marketing.

Does this action achieve your goal?

A. Yes, it does.
B. No, it does not.

Answer: B

Reference:
https://docs.microsoft.com/en-us/forms-pro/get-started
https://docs.microsoft.com/en-us/forms-pro/send-survey-flow

QUESTION NO: 27

Your company has recently acquired Dynamics 365 Marketing. You want to send an email surveys
to prospective customers.

You want to automate and streamline the process of collecting and analyzing the responses.

You create Forms Pro surveys and use Power Automate to send the surveys.

Does this action achieve your goal?

A. Yes, it does.
B. No, it does not.

Answer: A

Reference:
https://docs.microsoft.com/en-us/forms-pro/get-started
https://docs.microsoft.com/en-us/forms-pro/send-survey-flow

QUESTION NO: 28

Your company has recently acquired Dynamics 365 Marketing. You want to send an email surveys
to prospective customers.

You want to automate and streamline the process of collecting and analyzing the responses.
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You use LinkedIn to create and analyze the surveys.

Does this action achieve your goal?

A. Yes, it does.
B. No, it does not.

Answer: B

Reference:
https://docs.microsoft.com/en-us/forms-pro/get-started
https://docs.microsoft.com/en-us/forms-pro/send-survey-flow

QUESTION NO: 29

Your company use Dynamics 365 Sales.

The company has recently held an expo. You have a database with a list the names and contact
details of people that attended the expo.

You want to import the list as leads into Dynamics 365 Sales.

You export the data to a .csv file and import the .csv file into Dynamics 365 Sales.

Does this action achieve your goal?

A. Yes, it does.
B. No, it does not.

Answer: A

Explanation:
You can import leads from the following file formats:

 Comma-separated values (.csv)
 Text (.txt)
 Compressed (.zip)
 Excel Spreadsheet 2003 (.xml)
 Excel Workbook (.xlsx)

Reference:

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https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-
premises/basics/import-accounts-leads-other-data

QUESTION NO: 30

Your company use Dynamics 365 Sales.

The company has recently held an expo. You have a database with a list the names and contact
details of people that attended the expo.

You want to import the list as leads into Dynamics 365 Sales.

You run the Import Data wizard in Dynamics 365 Sales.

Does this action achieve your goal?

A. Yes, it does.
B. No, it does not.

Answer: B

Explanation:
You can import leads from the following file formats:

 Comma-separated values (.csv)
 Text (.txt)
 Compressed (.zip)
 Excel Spreadsheet 2003 (.xml)
 Excel Workbook (.xlsx)

Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-
premises/basics/import-accounts-leads-other-data

QUESTION NO: 31

Your company use Dynamics 365 Sales.

The company has recently held an expo. You have a database with a list the names and contact
details of people that attended the expo.

You want to import the list as leads into Dynamics 365 Sales.
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You export the data to a Microsoft Excel spreadsheet and import the spreadsheet into Dynamics
365 Sales.

Does this action achieve your goal?

A. Yes, it does.
B. No, it does not.

Answer: A

Explanation:
You can import leads from the following file formats:

 Comma-separated values (.csv)
 Text (.txt)
 Compressed (.zip)
 Excel Spreadsheet 2003 (.xml)
 Excel Workbook (.xlsx)

Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-
premises/basics/import-accounts-leads-other-data

QUESTION NO: 32

Your company uses Dynamics 365 Sales. You have an interactive experience leads dashboard.

You want to create a filtered view of the dashboard.

You select Open View and then use Visual Filter to save the charts.

Does this action achieve your goal?

A. Yes, it does.
B. No, it does not.

Answer: B

QUESTION NO: 33

Your company uses Dynamics 365 Sales. You have an interactive experience leads dashboard.
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You want to create a filtered view of the dashboard.
You select Show Visual Filter and then use Visual Filter to save the charts.
Does this action achieve your goal?
A. Yes, it does.
B. No, it does not.
Answer: A

QUESTION NO: 34
Your company uses Dynamics 365 Sales. You have an interactive experience leads dashboard.
You want to create a filtered view of the dashboard.
You select Global Filter and then use Global Filter to save the charts.
Does this action achieve your goal?
A. Yes, it does.
B. No, it does not.
Answer: B

Topic 4, Describe Dynamics 365 Finance and Operations apps [14]

QUESTION NO: 35
Your company has deployed Dynamics 365 for Finance and Operations.
You are using the mobile app.
Which tasks can you perform without customizing Dynamics 365 for Finance and Operations?
A. Create purchase orders
B. Create sales orders
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C. Create invoices
D. Approve purchase orders

Answer: D

References:
https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/mobile-apps/mobile-
workspaces-released

QUESTION NO: 36

Your company plans on adoption Dynamics 365. The company has the following requirements:

 Track inventory quantities
 Track sales

Which of the following Dynamics 365 systems will meet the company's requirements?

A. Dynamics 365 Finance
B. Dynamics 365 Supply Chain Management
C. Dynamics 365 Sales
D. Dynamics 365 Business Central

Answer: D

QUESTION NO: 37

Your company has recently deployed Microsoft Dynamics 365 Finance. You manage the Dynamics
365 Finance system and provide training for members of the Accounts team.

You are providing training on the cost accounting module in the Dynamics 365 Finance system.

Which of the following can be primary or secondary?

A. Cost element
B. Cost classification
C. Cost control unit
D. Cost behavior

Answer: A

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QUESTION NO: 38

Your company has a Microsoft Dynamics Finance 365 system.

You need to configure the Microsoft Dynamics Finance system to classify costs according to their
behavior in relation to changes in key business activities.

Which of the following should you configure?

A. Cost classification
B. Cost behavior
C. Allocation base
D. Cost elements

Answer: B

References:
https://docs.microsoft.com/en-us/dynamics365/finance/cost-accounting/terms-cost-
accounting

QUESTION NO: 39

Your company has a Microsoft Dynamics Finance 365 system. The company consists of two legal
entities.

You need to configure account structures.

Which two of the following statements are true?

A. You can create multiple account structures per legal entity.
B. Account structures cannot be reused across multiple legal entities.
C. If you change an account structure, posted transactions are not affected.
D. There is no limit to the number of segments in an account structure.

Answer: A, C

QUESTION NO: 40

The company has a customer with an account that is overdue by more than 90 days.

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You need to use Dynamics 365 Finance to facilitate the recovery of the overdue account.
You use Customer credit management to decrease the customer's credit limit
Does this action achieve your goal?
A. Yes, it does.
B. No, it does not.
Answer: B

QUESTION NO: 41
The company has a customer with an account that is overdue by more than 90 days.
You need to use Dynamics 365 Finance to facilitate the recovery of the overdue account.
You use the Collections page to create a Not sufficient funds (NSF) payment.
Does this action achieve your goal?
A. Yes, it does.
B. No, it does not.
Answer: B

QUESTION NO: 42
The company has a customer with an account that is overdue by more than 90 days.
You need to use Dynamics 365 Finance to facilitate the recovery of the overdue account.
You use Credit and Collections to create a collection letter.
Does this action achieve your goal?
A. Yes, it does.
B. No, it does not.
Answer: A

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QUESTION NO: 43

Your company has recently deployed Dynamics 365 Finance.

You are currently establishing the location of work items.

Which two of the following work items are located in Accounts payable?

NOTE: Each correct selection is worth one point.

A. Purchase order.
B. Vendor invoice.
C. Transfer order.
D. Customer Invoice.
E. Sales Order.

Answer: A, B

QUESTION NO: 44 HOTSPOT

Reference:
https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/lifecycle-
services/using-task-guides-and-bpm-to-create-user-acceptance-tests

QUESTION NO: 45

You are creating training courses for your company's employees.

Which of the following actions can you perform from Dynamics 365 Human Resources?

A. Set course allowance
B. Publish course materials
C. Create an online portal
D. Set a registration deadline

Answer: D

References:
https://docs.microsoft.com/en-us/dynamics365/human-resources/hr-learning-courses

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QUESTION NO: 46
Your company has implemented Dynamics 365 Commerce.
The company has three brick and mortar stores and an online store.
The online stall accepts credit card payments from all major credit cards, while the brick-and-
mortar stores accept cash payments and credit card payments from a few credit cards.
The company want to capture sales and transaction data from all of the stores.
You implement Point of sale (POS).
Does this action achieve your goal?
A. Yes, it does.
B. No, it does not.
Answer: B

QUESTION NO: 47
Your company has implemented Dynamics 365 Commerce.
The company has three brick and mortar stores and an online store.
The online stall accepts credit card payments from all major credit cards, while the brick-and-
mortar stores accept cash payments and credit card payments from a few credit cards.
The company want to capture sales and transaction data from all of the stores.
You implement e-Commerce integration.
Does this action achieve your goal?
A. Yes, it does.
B. No, it does not.
Answer: B

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QUESTION NO: 48
Your company has implemented Dynamics 365 Commerce.
The company has three brick and mortar stores and an online store.
The online stall accepts credit card payments from all major credit cards, while the brick-and-
mortar stores accept cash payments and credit card payments from a few credit cards.
The company want to capture sales and transaction data from all of the stores.
You implement Channel management.
Answer: A
References:
https://docs.microsoft.com/en-us/dynamics365/commerce/channels-overview

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