In this issue: Dear HCA Houston Healthcare West Family,
People Thank you for taking the time to read our
Service newsletter. I appreciate the opportunity to update
Growth you and to keep you informed.
Quality As we reflect on our last year together, I am filled
COVID-19 Updates with pride and gratitude for what we have
accomplished together. We are incredibly honored
Save the Date! that we have saved the lives of 1,612 COVID-19
patients at HCA West. Thank you for caring like
Birthday Celebrations 04/30 & 05/28 family!
I am hopeful for the promise of our journey ahead
without a pandemic. Thank you for your
commitment and your amazing achievements over
this past year. We are forever grateful for you!
HCA Houston Healthcare West CEO
April 2021 Issue
Above all else, we are committed to the care and improvement of human life.
We recognize and affirm the unique and intrinsic worth of each individual.
We treat all those we serve with compassion and kindness.
We trust our colleagues are valuable members of our healthcare team and pledge
to treat one another with loyalty, respect, and dignity.
We act with absolute honesty, integrity, and fairness in the way we conduct our
business and the way we live our lives.
The HCA Healthcare Employee Value Proposition
Jace Wann most recently served as the patient access director at St. David’s Round Rock Medi-
cal Center since August, 2018. Under Jace’s leadership, his team increased patient satisfaction
scores above the 75th percentile, achieved top quartile employee engagement, and led many
successful hospital-based initiatives such as bed and productivity alignment and patient check-
Prior to his promotion, Jace served as the patient access manager at St. David’s North Austin
Medical Center. In this role, Jace led a weekly outpatient satisfaction initiative with all clinical
directors, reversed employee turnover from greater than 40 percent to less than 25 percent,
and successfully integrated patient access operations into both a new surgical hospital and a
recently acquired diagnostic imaging center.
During Jace’s tenure with the St. David’s HealthCare and HCA Healthcare partnership, he com-
pleted his bachelor’s degree in healthcare administration and a master’s degree in business ad-
ministration from Texas State University. As a graduate student, Jace worked with multiple in-
ternational companies in Lima, Peru and Tallin, Estonia with the primary goal of developing or-
ganizational leadership and providing strategic growth plans. Jace previously volunteered as
the communications chair for the American College of Healthcare Executives – Central Texas
Chapter and is a recent graduate of the Parallon Leadership Institute. Jace enjoys being active
both on the golf course and in the gym, and is always open to get lunch!
Koya Davis has 15 years of experience in the
healthcare industry; working in the acute care setting
as well as the post-acute and ambulatory care
settings. Ms. Davis is experienced in infection
prevention and control and is board certified in
infection control and hospital epidemiology. Ms. Davis
received a Bachelor of Biology from Fisk University, a
Master of Public Health from Saint Louis University,
and a Master of Healthcare Administration from Texas
Rei joins us from Virginia Beach, Virginia as the
new Director of Pharmacy. She has 31 years of
pharmacist experience with over 7 years of
leadership experience including director of
pharmacy roles at an HCA Hospital and a long
term care pharmacy. She is overjoyed to be in
Houston and return to HCA and looks forward
to being a part of the HHH West family.
I have worked with HCA/HHS for 7 years in the
Environmental Service Department. I am truly
excited to have gained a family here at HCA
Houston Healthcare West! I have previously
worked for the U.S. Army for 5 years in Fort
Hood. I have an amazing 8 year old son
learning to play baseball! I am also engaged to
Emergency Services &
MarKaye has been with HCA for 7 years and a
nurse leader for over 5 years.
Most Recently Director of Emergency Services,
Telemetry, AOS, Med Surg, Dialysis, Sitters, PD
officers at HCA Houston Healthcare Mainland.
MarKaye is married with 3 Kids and 3 very
Her hobbies include spending time with my
family, outdoors, and cooking.
Prior to joining Team West, Demitria served as
a valued member of the HCA Houston
Healthcare Tomball Nursing Leadership team
since 2014. Mrs. Stafford received her
Bachelor of Science in Nursing and Masters of
Science in Nursing from University of Texas at
Arlington University. Demitria and her husband
Bradley have three beautiful children D’Shon
(20), D’Aujanane (19) and D’Vonte (15). One
fun fact about Demitria, she is a foodie who
loves spicy food.
LuzSelenia is an experienced Nurse Leader
with more than ten years leadership
experience. Prior to joining West, she was part
of the Nursing Leadership team at Swedish
Covenant Health in Chicago, Illinois. LuzSelenia
has her Bachelors of Science in Nursing from
Rockford College and her MSN/MBA from the
University of Mary.
Lyguria Stubbs is an experienced and visionary
leader with more than 10 years experience in
Patient Access Services. Throughout her ca-
reer, she has successfully led department initi-
atives and managed employees resulting in
improved performance and increased patient
satisfaction. She has a passion for providing
the best patient experience and believes it is
the foundation for all we do.
Cath Lab Manager
Lynne has 36 years of nursing experience with
30 of those years in invasive cardiology.
She served as president of the Society of
Cardiovascular Invasive Professionals and was
honored to speak at the Thai Cardiovascular
Society Conference in Bangkok, Thailand.
Free time activities are gardening and cruises!
Elyse Dale is a Houston native who joined the
HCA Houston Healthcare West family in May
of 2019 as a RN Quality Coordinator. Elyse has
spent the last 10 years of her career dedicated
to nursing, with the last 5 years specializing in
Quality & Patient Safety. In 2020, Elyse was
proud to obtain her professional certification
in Healthcare Quality and is currently further-
ing her education through Lamar University’s
MBA program. When not working or at
school, Elyse enjoys “dirt therapy” in the gar-
den and going to the park with her husband
and two dogs.
Dear Colleagues and Medical Staff,
As we close in on a year of many “firsts” with COVID-19 –the first positive inpatient in our hospitals, the first
death in the United States, and our first days of lockdown – we reflect on the challenges of this last year.
Through our successes and lives saved, our minds are still muddled with fleeting images of stress, sacrifice,
wins and losses, and memories blending through time.
It’s impossible to grasp the magnitude of something so disruptive when you’re in the moment. But there is one
thing I want you to see clearly – how important your well-being is to the core of our organization.
Whether it’s intubating a COVID-19 patient desperate for oxygen, warming a preterm baby born from a hyper-
tensive mom, or helping a STEMI patient recover safely and comfortably, you are not just saving lives, you are
changing them. We firmly believe in science; after all, we practice medicine. But nothing is more important
than you and your role in giving care. It is your calling, your perspective. You as an individual, a person who
Your commitment to the care and improvement of human life has been clear in all you do. We know we can’t
take care of our patients if we aren’t taking care of you. Now, Division and hospital leadership are putting the
focus back on you. Together, more than before, we promise to take care of you the way you take care of your
Throughout 2020, we launched or enhanced numerous colleague wellness programs, high-impact practices,
and professional growth initiatives to support you as an individual and as a caregiver. Here are just a few:
• Gulf Coast Division Diversity, Equity and Inclusion Council and the Colleague Networks, with more sched-
uled to launch in 2021
• Colleague Relief Fund, funding 70% of an employee’s salary if their department is not currently in service
and cannot be redeployed.
• Care Navigation services for colleagues and their dependents who have been exposed to COVID-19
• Hope Fund assistance in supporting colleagues with medical emergencies and other needs
• Digital care access, including a telehealth app with $0 copay and premium access to digital resources for
help with depression, anxiety and stress
• Mental health support – the development of the Sacred Pause, colleague wellness check-ins and suicide
prevention resources and manager training
Whether now or later, these programs are here for you, even when you aren’t sure exactly what assistance
you may need. That’s why we are here. It is the responsibility of your manager, your hospital leadership, and
myself to help you navigate the help you need.
To commemorate Employee Appreciation Day, we are kicking off a colleague-first campaign called
“Commitment to You.” Today, $25 in Care Points will be deposited into your recognition points account. And
in the coming months we also pledge to provide more:
• Direct communication pathways acknowledging the personal trauma and stress of the last year
• Additional colleague recognition opportunities
• Manager and leader trainings focused on compassionate care, starting with how we care for you
• Division-wide focus on Diversity, Equity & Inclusion, including the creation of more colleague groups
• Mental health resources and colleague wellness check-ins
You care like family, you unlock possibilities, and you raise the bar. Today and every day, we appreciate you.
Now, let us take care of you.
We all have a reason why we’re here, something that shapes the
way we care for the patients in our hospitals and in the
community. What led you to provide care above all else? We want
to know what inspires you to push through, no matter the
Who are you behind the mask? Share your story on Care
Recognition to be part of our Behind the Mask campaign. You may
even earn points for doing so.
Here’s how to share your story:
Visit CARE Recognition by clicking https://gcd.isrewards.com/
1. Click on the Behind the Mask website banner
2. Share your story in the Comments box (up to 1,000 characters)
Submit your story starting March 15 – April 31. 100 submissions
will be drawn across the division each week to receive 20,000
points. 600 Winners total!
*Points will be deposited every week during the promotion.
Winners will be notified via their HCA Healthcare email once
points have been deposited.
As we begin to adjust and get back to some normalcy, we need to revisit appropriate dress for
HCA Houston Healthcare West.
We have a dress code policy to present a positive, personal and professional image to patients,
visitors, and fellow employees that will instill confidence in others by being appropriately dressed
when on duty. To embrace role identity through choice and consistency in uniform selection. To
promote confidence and pride in staff by being well groomed and properly attired.
As a reminder, here are some key snippets below that have been observed out of compliance
around the facility. You can find the complete dress code policy by logging into
• Scrub colors and clinical apparel are designated by department/job title and must be
• selected from the hospital-approved vendor. See addendum for guidelines by department
and job title.
• White, color-matching t-shirts/undershirts (long or short sleeved) are allowed under the scrub
top. A logoed scrub top is required under the logoed scrub jacket that is approved as part of
the uniform standards. A T-shirt cannot be worn in place of the required scrub top, unless
specifically approved by the Chief Executive Officer of the hospital or Division President that
is for a specific event.
• Visible prints, graphics, or logos on undershirts are not permitted.
• Scrubs and uniforms must be embroidered with HCA Houston Healthcare logo. Additional
embroidery on the scrub top, scrub jacket or uniform shirt is not permitted. Embroidery is
permitted on lab coats in the following format: Name, degrees, certifications on top row and
• As specified by OSHA standards, personnel providing direct patient care wear socks or
stockings and shoes with enclosed toes. Shoes need to be constructed of a non-
absorbent material with slip resistant soles. Shoes should be clean and in good repair.
Leather athletic shoes are acceptable. Footwear should coordinate with the assigned
Natural and Artificial Fingernails
• Employees must keep their natural nail short and less than ¼ inch long. Nail polish
should be in good condition with no chipping with the exception of Sterile Processing
(SPD) and Neonatal Intensive Care Unit (NICU) where no nail polish is permitted.
Artificial fingernails such as shellac, NexGen, gels, or overlay tip nails, etc. cannot be worn
by employees providing direct patient care (including but not limited to direct physical contact
with patients during exams, procedures, treatments, nursing care, surgery, or emergencies);
preparing or dispensing medication or blood products for patient use; preparing equipment or
supplies for patient use, food, beverages, and serving food.